- Department of Business Administration, College of Business, Minot State University, Minot, North Dakota, USA
M. Saeed
Minot State University, Business, Emeritus
- International Islamic University Malaysia, Business Administration, Department Memberadd
- Professor Emeritus, Department of Business Administration, Minot State University, ND, USAedit
The paper explores the socio-economic, political, and cultural environment of Japan. The research design employed is the qualitative research methodology. A review of existing publications such as journals, newspaper books, etc. was... more
The paper explores the socio-economic, political, and cultural environment of Japan. The research design employed is the qualitative research methodology. A review of existing publications such as journals, newspaper books, etc. was carried out. This paper provides a comprehensive analysis of Japan’s business landscape from divergent angles. Thus, the paper should be useful to multinational companies (MNCs), planning to invest in companies operating in Japan or start up a new business in Japan. It explores the risks of doing business in Japan. The regulations, financial and fiscal policies, and most other important aspects of the country that should be considered before doing business in the country are critically reviewed in this paper.
Keywords: Cost of living, Culture, Culture distance, Corruption perceptions index, Ethics, Foreign direct investment, Foreign trade, Freedoms, Gross domestic product, Human rights, Japan, Political economy, Risks.
https://www.indianjournals.com/ijor.aspx?target=ijor:sijp&volume=11&issue=1&article=001
Keywords: Cost of living, Culture, Culture distance, Corruption perceptions index, Ethics, Foreign direct investment, Foreign trade, Freedoms, Gross domestic product, Human rights, Japan, Political economy, Risks.
https://www.indianjournals.com/ijor.aspx?target=ijor:sijp&volume=11&issue=1&article=001
Research Interests:
Purpose: This study aims to address preventing head injuries and concussions among college football players. It investigates various tactics and measures intended to lessen the frequency and severity of these injuries. Design/... more
Purpose: This study aims to address preventing head injuries and concussions among college football players. It investigates various tactics and measures intended to lessen the frequency and severity of these injuries.
Design/ Methodology/ Approach: A comprehensive survey of pertinent literature was conducted for determining viable solutions to prevent concussion, namely helmet design (Rowson et al., 2014), training methodology (Shanley et al., 2021), and policy implementation (Emery et al., 2017; Obana et al., 2021). The decision matrix was used as a tool to evaluate and compare different options, which were assessed based on the criteria of the least amount of political or media resistance, ease of measurement, convenience of implementation, and maximum purpose.
Findings: Policy development, player education, equipment improvements, and medical assistance are important components. College football can successfully reduce the risk of concussions and head injuries among its players by implementing thorough concussion management policies and protocols that prioritize player safety, encouraging a culture of awareness and responsibility, and utilizing advancements in protective equipment technology.
Research Limitation: As leaders, stakeholders, and individual practitioners all have various roles to play, further studies may be conducted to explore these roles. The researchers may also evaluate the effectiveness of prevention and treatment strategies for reducing concussions in college football.
Managerial Implications: In order to safeguard the long-term health and safety of players, this study underlines the significance of giving player well-being a high priority and putting forth specific preventive measures.
Originality/ Value: The study is an addition to the current body of knowledge, as it brings into spotlight some important improvements which can be strengthened as well as streamlined at the local, national, and worldwide levels, and thus the industry and sports professionals may play a big part in resolving this issue.
Keywords: Brain Function and Structure, Brain Injury Rates, College Football, Concussion, Football Retirement, NCAA Football, Post-Concussion Effect
https://www.effulgence.rdias.ac.in/user/article_pdf/Artical_vol22_1_8.pdf
Design/ Methodology/ Approach: A comprehensive survey of pertinent literature was conducted for determining viable solutions to prevent concussion, namely helmet design (Rowson et al., 2014), training methodology (Shanley et al., 2021), and policy implementation (Emery et al., 2017; Obana et al., 2021). The decision matrix was used as a tool to evaluate and compare different options, which were assessed based on the criteria of the least amount of political or media resistance, ease of measurement, convenience of implementation, and maximum purpose.
Findings: Policy development, player education, equipment improvements, and medical assistance are important components. College football can successfully reduce the risk of concussions and head injuries among its players by implementing thorough concussion management policies and protocols that prioritize player safety, encouraging a culture of awareness and responsibility, and utilizing advancements in protective equipment technology.
Research Limitation: As leaders, stakeholders, and individual practitioners all have various roles to play, further studies may be conducted to explore these roles. The researchers may also evaluate the effectiveness of prevention and treatment strategies for reducing concussions in college football.
Managerial Implications: In order to safeguard the long-term health and safety of players, this study underlines the significance of giving player well-being a high priority and putting forth specific preventive measures.
Originality/ Value: The study is an addition to the current body of knowledge, as it brings into spotlight some important improvements which can be strengthened as well as streamlined at the local, national, and worldwide levels, and thus the industry and sports professionals may play a big part in resolving this issue.
Keywords: Brain Function and Structure, Brain Injury Rates, College Football, Concussion, Football Retirement, NCAA Football, Post-Concussion Effect
https://www.effulgence.rdias.ac.in/user/article_pdf/Artical_vol22_1_8.pdf
Research Interests: Case Study Research, Sports Management, Case Studies, Sports Ethics, Post Concussion Syndrome, and 12 moreFootball, Case Study, Concussions/ Brain Injury in Athletes, Business Case, Brain injury, Sports Concussion, Business case study, Business Management Cases, College Football Picks, Brain Structure and Function, National Collegiate Athletic Association (NCAA), and Post-retirement issues (football)
The Global Financial Crisis of 2008 (GFC) and the Covid-19 downturn wreaked havoc on the global economy and people across the world. Lessons learned from the GFC can help the country and the world rebound from Covid-19. This paper will... more
The Global Financial Crisis of 2008 (GFC) and the Covid-19 downturn wreaked havoc on the global economy and people across the world. Lessons learned from the GFC can help the country and the world rebound from Covid-19. This paper will address the causes of the GFC and how it unfolded in the United States (US). Then it will discuss how the crisis spread from the US to the United Kingdom (UK) and China, as well as rescue efforts in those countries and the role of the International Monetary Fund (IMF). Next, the paper will address the Covid-19 downturn, the parallels and differences between the GFC and the downturn, and the lessons of the GFC that can be applied to the Covid-19 downturn. Last, it will recommend a strategic financial rescue plan to restart post Covid-19 economic growth in the US.
Research Interests:
Abstract Purpose: The study aims to investigate how and when the oil and gas industry adopts industry best practices and enhanced standards addressing process safety and operational integrity after catastrophic events.... more
Abstract
Purpose: The study aims to investigate how and when the oil and gas industry adopts industry best practices and enhanced standards addressing process safety and operational integrity after catastrophic events. Design/Methodology/Approach: We reviewed the literature available for disastrous incidents that shaped the oil and gas industry with a special reference to three distinct catastrophic events: Piper Alpha (1988), Deepwater Horizon (2010) and Ku-Maloob-Zapp (KUMAZA) (2021). Three primary case studies were evaluated to understand the cycle of creation and adoption of industrial standards meant to address risk management related to process safety and operational integrity in the industry. Findings: We have proposed an adoption cycle for how the industry reacts to catastrophic events, with respect to the adoption of best practices, and creation of enhanced standards, to address the root causes of these events. System 1 thinking dominated initial reactions to each catastrophic event, through the integration of existing standards. System 2 thinking drives the formulation of enhanced standards which more thoroughly deal with additional factors which contributed to compelling events. Research Limitations: Future research may explore the nuances related to the timeline for adoption of industry best practices once a standard is published by API, ISO, or another SME. These nuances could include different organizational profiles for companies adopting a standard. Managerial Implications: This study offered insights into risk management as applied to process safety in oil and gas operations. There exists a lag between the creation of industry best practices through the publication of standards, and the adoption of these practices. Originality/Value: Future researchers may research and generalize findings beyond the current parameters of this study. Key Words: Operational Integrity, Process Safety, Quality Systems, Risk Management, Risk Mitigation, Safety Standards.
Title: Rules Written in Blood: A Case Study of Risk Management in the Oil and Gas Industry
Authors: Seth Osborne, Anthony Sarnoski, Stephen Wathen, Robert Hutchins, Zachariah DeBacker, Andy Bertsch, and Mohammad Saeed
Journal: Delhi Business Review, Vol. 24, No. 1 (January - June 2023), pp. 1 – 16, ISSN (Print) 0972-222X, ISSN (Online) 2277-7725.
Purpose: The study aims to investigate how and when the oil and gas industry adopts industry best practices and enhanced standards addressing process safety and operational integrity after catastrophic events. Design/Methodology/Approach: We reviewed the literature available for disastrous incidents that shaped the oil and gas industry with a special reference to three distinct catastrophic events: Piper Alpha (1988), Deepwater Horizon (2010) and Ku-Maloob-Zapp (KUMAZA) (2021). Three primary case studies were evaluated to understand the cycle of creation and adoption of industrial standards meant to address risk management related to process safety and operational integrity in the industry. Findings: We have proposed an adoption cycle for how the industry reacts to catastrophic events, with respect to the adoption of best practices, and creation of enhanced standards, to address the root causes of these events. System 1 thinking dominated initial reactions to each catastrophic event, through the integration of existing standards. System 2 thinking drives the formulation of enhanced standards which more thoroughly deal with additional factors which contributed to compelling events. Research Limitations: Future research may explore the nuances related to the timeline for adoption of industry best practices once a standard is published by API, ISO, or another SME. These nuances could include different organizational profiles for companies adopting a standard. Managerial Implications: This study offered insights into risk management as applied to process safety in oil and gas operations. There exists a lag between the creation of industry best practices through the publication of standards, and the adoption of these practices. Originality/Value: Future researchers may research and generalize findings beyond the current parameters of this study. Key Words: Operational Integrity, Process Safety, Quality Systems, Risk Management, Risk Mitigation, Safety Standards.
Title: Rules Written in Blood: A Case Study of Risk Management in the Oil and Gas Industry
Authors: Seth Osborne, Anthony Sarnoski, Stephen Wathen, Robert Hutchins, Zachariah DeBacker, Andy Bertsch, and Mohammad Saeed
Journal: Delhi Business Review, Vol. 24, No. 1 (January - June 2023), pp. 1 – 16, ISSN (Print) 0972-222X, ISSN (Online) 2277-7725.
Research Interests:
International marketing practices, embedded in a strong ethical doctrine, can play a vital role in raising the standards of business conduct worldwide, while in no way compromising the quality of services or products offered to customers,... more
International marketing practices, embedded in a strong ethical doctrine, can play a vital role in raising the standards of business conduct worldwide, while in no way compromising the quality of services or products offered to customers, or surrendering the profit margins of businesses. Adherence to such ethical practices can help to elevate the standards of behavior and thus of living,
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Large financial institutions, sometimes described as "too big to fail" (TBTF), are the epicenter of economic recessions through the past century. While literature has narrowed a set of causes for major recessions, such as in the Great... more
Large financial institutions, sometimes described as "too big to fail" (TBTF), are the epicenter of economic recessions through the past century. While literature has narrowed a set of causes for major recessions, such as in the Great Recession, fewer attempts have been identified to place each event in context as a series. By comparing causes, treatments, and outcomes of major recessions through the past century with a global perspective, beginning with the Great Depression and ending with the COVID-19 Recession, trends in governmental policy emerge as a framework in which recessions occur and are addressed. The use of fiscal relief packages, or "bailouts," and deregulation of mergers, acquisitions, and derivative swaps are assessed as factors in the expansion of the TBTF mentality.
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Research Interests:
“Scanning the Business Environment in India: An Overview of Select Multinational Companies in the Indian Marketplace”, Viewpoint: An International of Management & Technology, Volume 3, No. 1, January-June 2012, pp. 23 – 34, ISSN 2229 –... more
“Scanning the Business Environment in India: An Overview of Select Multinational Companies in the Indian Marketplace”, Viewpoint: An International of Management & Technology, Volume 3, No. 1, January-June 2012, pp. 23 – 34, ISSN 2229 – 3825. (With James Ondracek, Andy Bertsch, and Carlan Taft). ABSTRACT: India is rapidly becoming an international entity that cannot and should not be ignored. There is more and more emphasis about what India can provide to the rest of the globe. This paper scans and reviews India's historical backdrop and current views on foreign trade, growing economy, amazing information technology, cultural characteristics, and what the future may hold. Included are brief and interesting discussions surrounding multinational companies that have played a part in getting India to where it is now. It is endeavored to provide insight into whether India has what it takes to offer global business players in its land.
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Research Interests:
Abstract - Purpose: This study has been conducted to gain insight and understanding of how downtown culture is perceived by college students. Methodology/ Approach: The data collected were from students at a small university in a small... more
Abstract -
Purpose: This study has been conducted to gain insight and understanding of how downtown culture is perceived by college students. Methodology/ Approach: The data collected were from students at a small university in a small town of fewer than 50,000 people. Of the 120 responses, 30% came from students who were originally from city, 26% came from students from somewhere else in the state, 22% came from students that were originally from somewhere else in the country besides the state, and 17% are from international students. We employed a 28-question survey based on personal opinion of downtown culture and how involved students are there in the said culture. Findings: The results indicate that it would be very beneficial if downtown area held more events that are open to the whole community. It is especially important to hold events that include our diverse population of people who are from out of state or from a country abroad that are similar to military appreciation events. Implications: The future studies may investigate community/university student partnerships through interdisciplinary outreach and participation as well as service-learning. Value: The universities can play a significant role as innovation and research hubs, bringing together public, commercial, and non-profit institutions.
Key Words: Culture, Perception, Opinion, Events, Boredom, City Revitalization.
“Exploring the Relationship Between Mainstreet and University Students: A Case Study of a Small University in a Small Town”, International Journal of Organizational Business Excellence (IJOBEX), Volume 5, Issue 1, June 2022, 1 – 14, Print ISSN: 2622-8793, Online ISSN: 2621-654X. (With Andy Bertsch, Brett Hlebechuk, James Ondracek, Tristan Maldonado, Dorion Cipriani, Adesuwa Erude, Katie Mayer, and Masaya Ito)
Purpose: This study has been conducted to gain insight and understanding of how downtown culture is perceived by college students. Methodology/ Approach: The data collected were from students at a small university in a small town of fewer than 50,000 people. Of the 120 responses, 30% came from students who were originally from city, 26% came from students from somewhere else in the state, 22% came from students that were originally from somewhere else in the country besides the state, and 17% are from international students. We employed a 28-question survey based on personal opinion of downtown culture and how involved students are there in the said culture. Findings: The results indicate that it would be very beneficial if downtown area held more events that are open to the whole community. It is especially important to hold events that include our diverse population of people who are from out of state or from a country abroad that are similar to military appreciation events. Implications: The future studies may investigate community/university student partnerships through interdisciplinary outreach and participation as well as service-learning. Value: The universities can play a significant role as innovation and research hubs, bringing together public, commercial, and non-profit institutions.
Key Words: Culture, Perception, Opinion, Events, Boredom, City Revitalization.
“Exploring the Relationship Between Mainstreet and University Students: A Case Study of a Small University in a Small Town”, International Journal of Organizational Business Excellence (IJOBEX), Volume 5, Issue 1, June 2022, 1 – 14, Print ISSN: 2622-8793, Online ISSN: 2621-654X. (With Andy Bertsch, Brett Hlebechuk, James Ondracek, Tristan Maldonado, Dorion Cipriani, Adesuwa Erude, Katie Mayer, and Masaya Ito)
Research Interests: Case Study Research, Market Research, Small country towns, Small Country Towns Revitalization, Case Study, and 10 moreUniversity Students, Campus, Business Cases, Public Private Partnerships, Main Street Approach, Small Towns, University-Industry Relationships, Small Firms, Business Cases, Business Management Cases, new small towns, opportunities of and threats to development, and Main Street Mercantilists
“Doing Business in Nigeria: International Perspectives”, Splint International Journal of Professionals (A Peer Quarterly Refereed International Journal), Volume 9, Issue 1, January – March 2022, pp. 36 – 47, Print ISSN: 2349-6045, Online... more
“Doing Business in Nigeria: International Perspectives”, Splint International Journal of Professionals (A Peer Quarterly Refereed International Journal), Volume 9, Issue 1, January – March 2022, pp. 36 – 47, Print ISSN: 2349-6045, Online ISSN: 2583-3561, DOI:10.5958/2583-3561.2022.00005.4 (With Reno Carmona, Hannah Klein, Francoise Siliki Penda, Jagger Thiessen, Adetutu Segun, James Ondracek, and Andy Bertsch).
ABSTRACT: The purpose: The paper explores the socioeconomic and political environment of Nigeria. The West African country gained her independence on the 1 st of October 1960, and is considered as one of the largest economies on the African continent. Design/Methodology/Approach: The research design employed is the qualitative research methodology. Review of existing publications such as journals, newspaper books etc. was carried out. Findings: Nigeria has a high rate of unemployment, and a large portion of the population lives in poverty. Corruption, policy hazards, and political risks are all significant in the country. Despite the opportunities, corporate investors are wary of the high risks associated with conducting business in Nigeria. Research Limitations: Qualitative methodology requires more time to review a good number of publications. One of the limitations of this research is time. Managerial Implication: This paper provides comprehensive analysis of Nigeria's socioeconomic and political environments. Thus, the paper should be useful to investors who plan to invest in existing companies in Nigeria or start up a new business in Nigeria. It highlights the opportunities and the risks of doing business in Nigeria. Originality/Value: This paper is an exploration of Nigeria's socioeconomic environment and Nigeria's political environment, Foreign Direct Investment (FDI) environment and regulations, financial and fiscal policies, and most other important aspects of the country that should be considered before doing business in the country are critically reviewed in this paper.
ABSTRACT: The purpose: The paper explores the socioeconomic and political environment of Nigeria. The West African country gained her independence on the 1 st of October 1960, and is considered as one of the largest economies on the African continent. Design/Methodology/Approach: The research design employed is the qualitative research methodology. Review of existing publications such as journals, newspaper books etc. was carried out. Findings: Nigeria has a high rate of unemployment, and a large portion of the population lives in poverty. Corruption, policy hazards, and political risks are all significant in the country. Despite the opportunities, corporate investors are wary of the high risks associated with conducting business in Nigeria. Research Limitations: Qualitative methodology requires more time to review a good number of publications. One of the limitations of this research is time. Managerial Implication: This paper provides comprehensive analysis of Nigeria's socioeconomic and political environments. Thus, the paper should be useful to investors who plan to invest in existing companies in Nigeria or start up a new business in Nigeria. It highlights the opportunities and the risks of doing business in Nigeria. Originality/Value: This paper is an exploration of Nigeria's socioeconomic environment and Nigeria's political environment, Foreign Direct Investment (FDI) environment and regulations, financial and fiscal policies, and most other important aspects of the country that should be considered before doing business in the country are critically reviewed in this paper.
Research Interests:
Research Interests:
Abstract : This case study evaluates how the corporate resources and capabilities are strategized by Southwest Airlines Co. to gain and maintain a long-run competitive position in the airline industry. This study comprises of... more
Abstract : This case study evaluates how the corporate resources and capabilities are strategized by Southwest Airlines Co. to gain and maintain a long-run competitive position in the airline industry. This study comprises of identification and analysis of airline industry attributes, risk factors, and sources as well as strategies for sustaining competitive advantage. The Porter Five Forces Model and SWOT analysis were used for analyzing competitive landscape of airline industry. Analysis of operational efficiency and profitability identified the role and utilization of the resources and capabilities within the domain of Southwest Airlines co.
Keywords : Cash Flows, Competitive Advantage, Income Statement, Operational Efficiency, Porter Five Forces Model, Profitability, Risk Factors, SWOT
Authors: Beverly Fleischman, Jerry Stai, James Ondracek, Mohammad Saeed, Andy Bertsch
Journal: The Management Scientist
Volume 21, Issue 1, January – March 2022, pp. 1 – 14, ISSN 0976 – 2353
Keywords : Cash Flows, Competitive Advantage, Income Statement, Operational Efficiency, Porter Five Forces Model, Profitability, Risk Factors, SWOT
Authors: Beverly Fleischman, Jerry Stai, James Ondracek, Mohammad Saeed, Andy Bertsch
Journal: The Management Scientist
Volume 21, Issue 1, January – March 2022, pp. 1 – 14, ISSN 0976 – 2353
Research Interests:
The study’s aim is to deeply investigate the operations of Netflix, Inc. Established in 1997, Netflix, Inc. (Netflix) is a publicly listed company, engaged in global media entertainment both in the United States and internationally. The... more
The study’s aim is to deeply investigate the operations of Netflix, Inc. Established in 1997, Netflix, Inc. (Netflix) is a publicly listed company, engaged in global media entertainment both in the United States and internationally. The Porter Five Forces model was used for analyzing the competitive landscape of the industry. The quantitative analysis between Netflix and Walt Disney provided insights pertaining to profitability, liquidity, leverage, activity, and growth. Functional and VRIO analysis identified strategically important resources and capabilities that Netflix controls. The case study features Netflix, and its endeavors to strategize corporate resources and capabilities in the best interest of its stakeholders.
Research Interests:
“Variation in Preferred Leadership Styles Across Generations”, Journal of Leadership in Organizations, Volume 4, Issue 1, 2022, pp. 1 – 16, ISSN 2656-8829 (Print), ISSN 2656-8810 (Online). (With Andy Bertsch, James Ondracek, ABM Abdullah,... more
“Variation in Preferred Leadership Styles Across Generations”, Journal of Leadership in Organizations, Volume 4, Issue 1, 2022, pp. 1 – 16, ISSN 2656-8829 (Print), ISSN 2656-8810 (Online). (With Andy Bertsch, James Ondracek, ABM Abdullah, Josh Pizzo, Jordan Dahl, Shain Scheschuk, Wyatt Moore, and Danny Youngren).
ABSTRACT -
Introduction/Main Objectives: This study investigated preferred leadership styles across Baby Boomers, Generation X, and Millennials. The autocratic, participative, and laissez-faire were identified as most prevalent styles; and were assessed to explore how the leadership styles across generations affect the role of leadership. Background Problems: Although leadership styles and perspectives have been investigated from divergent angles, the preferred leadership styles have not been explored adequately across generations. Novelty: This study endeavored at filling the gap in literature, and to provide direction to stakeholders, as regards the preference of each generation for a particular leadership style. Research Methods: An exploratory research design was used for this study and questionnaire items were adopted from the Globe Leadership and Organizational Behavior Effectiveness (GLOBE) project. The sample was obtained from adults over the age of eighteen from the Midwest USA and Canada. Finding/Results: The study confirmed the generally accepted hypothesis that Baby Boomers tend to be workaholics and career driven. The study provides direction and motivation for further confirmatory and exploratory studies pertaining to preferred leadership styles vis-à-vis generation as well as demographic, geographic and cross-cultural variables. Conclusion: Generation X is highly focused on family, life, and work. The millennial generation has modern values and believe in treating everyone equally, though with a desire to be the center of attention for stealing the spotlight.
ABSTRACT -
Introduction/Main Objectives: This study investigated preferred leadership styles across Baby Boomers, Generation X, and Millennials. The autocratic, participative, and laissez-faire were identified as most prevalent styles; and were assessed to explore how the leadership styles across generations affect the role of leadership. Background Problems: Although leadership styles and perspectives have been investigated from divergent angles, the preferred leadership styles have not been explored adequately across generations. Novelty: This study endeavored at filling the gap in literature, and to provide direction to stakeholders, as regards the preference of each generation for a particular leadership style. Research Methods: An exploratory research design was used for this study and questionnaire items were adopted from the Globe Leadership and Organizational Behavior Effectiveness (GLOBE) project. The sample was obtained from adults over the age of eighteen from the Midwest USA and Canada. Finding/Results: The study confirmed the generally accepted hypothesis that Baby Boomers tend to be workaholics and career driven. The study provides direction and motivation for further confirmatory and exploratory studies pertaining to preferred leadership styles vis-à-vis generation as well as demographic, geographic and cross-cultural variables. Conclusion: Generation X is highly focused on family, life, and work. The millennial generation has modern values and believe in treating everyone equally, though with a desire to be the center of attention for stealing the spotlight.
Research Interests:
"Reinventing Corporate Strategy--A Case Study of Malaysia Airlines"(With Kamal K. Jain), in “International Management Development Research Yearbook: Technology, Structure, Environment, and Strategy Interfaces in a Changing Global Business... more
"Reinventing Corporate Strategy--A Case Study of Malaysia Airlines"(With Kamal K. Jain), in “International Management Development Research Yearbook: Technology, Structure, Environment, and Strategy Interfaces in a Changing Global Business Arena”, edited by Erdener Kaynak, Pennsylvania State University at Harrisburg and Talha D. Haracar, Pennsylvania State University at Beaver, Volume XV, 2006, pp. 548-554, IMDA, Pennsylvania, USA, ISBN 1-888624-05-1.
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“Marketing Strategies of Support Services in Hospitals: A Case Study of Feber Medi – Serve Berhad of Malaysia”, Business Analyst, Volume 1, No. 1 (New Series), April – September, 2006, pp. 43 – 60, ISSN 0973 – 211 X. (With Kalthom... more
“Marketing Strategies of Support Services in Hospitals: A Case Study of Feber Medi – Serve Berhad of Malaysia”, Business Analyst, Volume 1, No. 1 (New Series), April – September, 2006, pp. 43 – 60, ISSN 0973 – 211 X. (With Kalthom Abdullah, Keith Witwer, and Suhaimi, S.)
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“Customer Satisfaction in Malaysian Cellular Phone Network Industry: An Exploratory Study in International Consumer Behavior”, KAIM Journal of Management & Research, Volume 2, Issue 1, May – October , 2009, pp. 1 – 10, ISSN 0974 – 9462.... more
“Customer Satisfaction in Malaysian Cellular Phone Network Industry: An Exploratory Study in International Consumer Behavior”, KAIM Journal of Management & Research, Volume 2, Issue 1, May – October , 2009, pp. 1 – 10, ISSN 0974 – 9462. (With Andy T. E. Lee)
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“Quality of Work Life – The Four Seasons of Contentment: A rare insight into quality of work life practices at Texas Instruments, Malaysia”, Human Capital, Volume 4, No. 12, May 2001, pp. 24 – 28, RNI 66615/97. (With Kamal K. Jain, and M.... more
“Quality of Work Life – The Four Seasons of Contentment: A rare insight into quality of work life practices at Texas Instruments, Malaysia”, Human Capital, Volume 4, No. 12, May 2001, pp. 24 – 28, RNI 66615/97. (With Kamal K. Jain, and M. Mahyudi)
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“Takaful Malaysia: Strategic Issues & Challenges in Managing Change (A Case Study of Islamic Insurance System in Malaysia)”, Journal of Insurance & Risk Management, June 2006, Vol. IV, Issue 08, pp. 111 – 123, ISSN 0972 – 7620. (With... more
“Takaful Malaysia: Strategic Issues & Challenges in Managing Change (A Case Study of Islamic Insurance System in Malaysia)”, Journal of Insurance & Risk Management, June 2006, Vol. IV, Issue 08, pp. 111 – 123, ISSN 0972 – 7620. (With Kasmah Tajuddin)
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“From Cooperative to a Corporation: Dakota Growers Pasta Company - An International Business Case Study”, CMD Journal of Management, Bi- Annual: December 2007, Vol. 1, No. 1, pp. 1 – 11. (With Stephanie Wolfe, and James Ondracek)
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“Customer Relationship Management: Examining the Issues at Walgreens”, Management Researcher, July – September 2006, Vol. XIII NO. 1, pp.13 – 22. (With Nicholas Bowersox)
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“Malaysian Model of Entrepreneurship Development for its Indigenous People”, Journal of International Business & Entrepreneurship, Special Issue on “Entrepreneurship Around the World”, Guest – Edited by Professor Ichiro Shiobara, Waseda... more
“Malaysian Model of Entrepreneurship Development for its Indigenous People”, Journal of International Business & Entrepreneurship, Special Issue on “Entrepreneurship Around the World”, Guest – Edited by Professor Ichiro Shiobara, Waseda University, Tokyo, Japan, Volume 8, No. 2, December 2000, pp. 1 – 14, ISSN 0128 – 7494. (With Kamal K. Jain)
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“The Pulse of Two Nations – An International Business Case Study”, Business Vision (A Bi-annual Journal), July – December 2006, 2 – II, pp. 101 – 116, ISSN 093-1369. (With Lyndsi Johnson, and James Ondracek)
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“Emerging Corporate HR Practices in a Fast-Developing Economy – Malaysia as a case in point”, Business Perspectives, Jan.-June, 2000, pp. 61 – 69, ISSN 0972 – 7612. (With Kamal K. Jain)
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“Bourgault Industries– An International Business Case Study”, Business Vision (A Bi-annual Journal), January – June 2006, 1 – II, pp. 117 – 122, ISSN 093-1369. (With Andrea Lautt, and James Ondracek)
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“Ethics in International Management”* by Brij Nino Kumar and Horst Steinmann (Eds.), Walter de Gruyter, Berlin, New York, 1998, ISBN 3-11-015447-1. *Review of the book, Published in Intellectual Discourse, Volume 8, No. 1, 2000, pp.... more
“Ethics in International Management”* by Brij Nino Kumar and Horst Steinmann (Eds.), Walter de Gruyter, Berlin, New York, 1998, ISBN 3-11-015447-1.
*Review of the book, Published in Intellectual Discourse, Volume 8, No. 1, 2000, pp. 106 – 111, ISSN 0128-4878.
*Review of the book, Published in Intellectual Discourse, Volume 8, No. 1, 2000, pp. 106 – 111, ISSN 0128-4878.
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“Kaedah Promosi Pemasaran Daripada Perspektif Islam (Bahagian 2)”, Dewan Ekonomi, Majallah Perniagaan Dan Pengurusan, November 2005, pp. 60 – 62, ISSN 0128 –8520. (dengan Muhammad Anwar and Razali Mohd. Razman)
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“Perspektif Islam Terhadap Kaedah Promosi (Bahagian 1)”, Dewan Ekonomi, Majallah Perniagaan Dan Pengurusan, Ogos 2005, pp. 63 – 65, ISSN 0128 –8520. (dengan Muhammad Anwar and Razali Mohd. Razman)
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The 2020 United Nation General Assembly (UNGA), India and China made its global address. Of the many issues, they both touched on the COVID-19 pandemic. India made its mark on emphasising its role in combating the virus and China made... more
The 2020 United Nation General Assembly (UNGA), India and China made its global address. Of the many issues, they both touched on the COVID-19 pandemic. India made its mark on emphasising its role in combating the virus and China made global commitments in aiding the battle. A testament of true statesman addresses. However, India and China are battling another enemy, its borders, and they had been at it for decades Unresolved. As the world accelerates towards recovery and vaccination, not much can be said of the India-China relationship. Ironically, both are working together in battling the pandemic, but are seen divided on matters pertaining towards global economy, the role they play in the world, and globalization reform structures. This study looked at the relationship of India and China at the point of UNGA and post COVID-19. Based on historical association and ongoing trade bilateralism, India and China are tattered over a common issue. In a post pandemic world, they would emerge stronger with each other rather than being apart, but it is subject to foreign interferences, India’s veto powers on the security council and the US-China influences. From Nehru and Mao, to Modi and Xi, this unwavering relationship witnessed changing headwinds for seven decades, but now the winds are again changing.
Research Interests:
“All Bets in? - A Case Examining Charitable Gaming in North Dakota (USA), The Birth of a New Gaming Site, and the Outside Influences that Help Shape the Gaming Industry in North Dakota, USA”, Invertis Journal of Management, Volume 1,... more
“All Bets in? - A Case Examining Charitable Gaming in North Dakota (USA), The Birth of a New Gaming Site, and the Outside Influences that Help Shape the Gaming Industry in North Dakota, USA”, Invertis Journal of Management, Volume 1, Number 1, July – December, 2009, pp. 73 – 89, ISSN: 0975-6310. (With Melissa D. Regalado, and James Ondracek)
Research Interests:
“North American Bison Cooperative: Can the good times last?”, Knowledge Hub , Volume 4, No.2, July – December, 2008, pp. 81 – 84, ISSN 0973 – 6425. (With Wanita Wendland)
Research Interests:
“Consumer Perceptions of Service Quality in Malaysia: An Exploratory Study of Selected Deluxe Hotels”, Journal of Administrative Science, Volume 2, 2001, pp. 100 – 119, ISSN 1675 – 1302. (With M. Sadiq Sohail)
Research Interests:
“Awareness and Concern towards Environment: A Study of Malaysian Consumers”, Business Vision, Volume 4, Issue 1 – 2, 2008, pp. 1 – 19, ISSN 0973-1369. (With Norhizan Rosli, and Kalthom Abdullah)
Research Interests:
“Reflections of Entrepreneurs on Entrepreneurship in Malaysia”, Business Perspectives, Volume 6, No. 2, 2005, pp. 69 – 76, ISSN 0972 – 7612. (With Kamal K. Jain)
Research Interests:
“Public Attitudes towards Advertising in an Emerging Southeast Asian Nation: An Empirical Study”, Journal of International Marketing and Marketing Research, Volume 29, No. 1, February, 2004, pp. 21 – 36, ISSN 1010 – 7347. (With M. Sadiq... more
“Public Attitudes towards Advertising in an Emerging Southeast Asian Nation: An Empirical Study”, Journal of International Marketing and Marketing Research, Volume 29, No. 1, February, 2004, pp. 21 – 36, ISSN 1010 – 7347. (With M. Sadiq Sohail)
Research Interests:
“Rebranding: An Emerging Brand Marketing Strategy - Trends, Issues and Challenges”, Indian Journal of Marketing, September 2008, Volume XXXVIII, Number 9, pp. 3 – 11, Regd. No. 16294/68, ISSN 09738703 (With R. Vinayek, and N. Kumar)
Research Interests:
"Cooperative Marketing & Processing", Anmol Publications, New Delhi, 1990, pages 248 , ISBN 81-7041-386-9. (With A. A. Ansari)
Research Interests:
"Industrial Organization”, Audyogik Sangathan, Book in Hindi Language, Sahitya Bhawan, Agra, India, 1977, pages 520. (with C. B. Mamoria and M. L. Dashora)
Research Interests:
"Marketing Planning & Control", Anmol Publications, New Delhi, 1990, pages 184 , ISBN 81-7041-385-0. (With Kamal Ghose)
Research Interests:
"Marketing & Its Technology", Triveni Publications, Delhi, 1986, pages 151.
Research Interests: Marketing and Technology
Cases in Marketing: A Malaysian Perspective, Prentice Hall, 2001, Pages: 117, ISBN 983 –9236-74-1. (With Zafar U. Ahmed and M. Sadiq Sohail)
Research Interests:
A Survey of Research in Commerce and Management (Volume 7), Anmol Publications, New Delhi, 1991, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in Indian Universities in Commerce,... more
A Survey of Research in Commerce and Management (Volume 7), Anmol Publications, New Delhi, 1991, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in Indian Universities in Commerce, Management, and other allied areas. It has been endeavored to provide an overview of the changing scenario of research in multi-dimensional areas of Commerce and Management, and to depict the changing trends in Business Research.
https://www.amazon.com/Survey-research-commerce-management/dp/8170414156/ref=sr_1_11?dchild=1&keywords=A+Survey+of+Research+in+Commerce+and+Management&qid=1625665944&sr=8-11
https://www.amazon.com/Survey-research-commerce-management/dp/8170414156/ref=sr_1_11?dchild=1&keywords=A+Survey+of+Research+in+Commerce+and+Management&qid=1625665944&sr=8-11
Research Interests:
A Survey of Research in Commerce and Management (Volume 6), Anmol Publications, New Delhi, 1991, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in Indian Universities in Commerce,... more
A Survey of Research in Commerce and Management (Volume 6), Anmol Publications, New Delhi, 1991, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in Indian Universities in Commerce, Management, and other allied areas. It has been endeavored to provide an overview of the changing scenario of research in multi-dimensional areas of Commerce and Management, and to depict the changing trends in Business Research.
https://www.amazon.com/Survey-research-commerce-management/dp/8170414156/ref=sr_1_11?dchild=1&keywords=A+Survey+of+Research+in+Commerce+and+Management&qid=1625665944&sr=8-11
https://www.amazon.com/Survey-research-commerce-management/dp/8170414156/ref=sr_1_11?dchild=1&keywords=A+Survey+of+Research+in+Commerce+and+Management&qid=1625665944&sr=8-11
Research Interests:
A Survey of Research in Commerce and Management (Volume 5), Anmol Publications, New Delhi, 1991, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in Indian Universities in Commerce,... more
A Survey of Research in Commerce and Management (Volume 5), Anmol Publications, New Delhi, 1991, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in Indian Universities in Commerce, Management, and other allied areas. It has been endeavored to provide an overview of the changing scenario of research in multi-dimensional areas of Commerce and Management, and to depict the changing trends in Business Research.
https://www.amazon.com/Survey-research-commerce-management/dp/8170414156/ref=sr_1_11?dchild=1&keywords=A+Survey+of+Research+in+Commerce+and+Management&qid=1625665944&sr=8-11
https://www.amazon.com/Survey-research-commerce-management/dp/8170414156/ref=sr_1_11?dchild=1&keywords=A+Survey+of+Research+in+Commerce+and+Management&qid=1625665944&sr=8-11
Research Interests:
A Survey of Research in Commerce and Management (Volume 4), Anmol Publications, New Delhi, 1991, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in Indian Universities in Commerce,... more
A Survey of Research in Commerce and Management (Volume 4), Anmol Publications, New Delhi, 1991, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in Indian Universities in Commerce, Management, and other allied areas. It has been endeavored to provide an overview of the changing scenario of research in multi-dimensional areas of Commerce and Management, and to depict the changing trends in Business Research.
https://www.amazon.com/Survey-research-commerce-management/dp/8170414156/ref=sr_1_11?dchild=1&keywords=A+Survey+of+Research+in+Commerce+and+Management&qid=1625665944&sr=8-11
https://www.amazon.com/Survey-research-commerce-management/dp/8170414156/ref=sr_1_11?dchild=1&keywords=A+Survey+of+Research+in+Commerce+and+Management&qid=1625665944&sr=8-11
Research Interests:
A Survey of Research in Commerce and Management (Volume 3), Anmol Publications, New Delhi, 1991, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in Indian Universities in Commerce,... more
A Survey of Research in Commerce and Management (Volume 3), Anmol Publications, New Delhi, 1991, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in Indian Universities in Commerce, Management, and other allied areas. It has been endeavored to provide an overview of the changing scenario of research in multi-dimensional areas of Commerce and Management, and to depict the changing trends in Business Research.
https://www.amazon.com/Survey-research-commerce-management/dp/8170414156/ref=sr_1_11?dchild=1&keywords=A+Survey+of+Research+in+Commerce+and+Management&qid=1625665944&sr=8-11
https://www.amazon.com/Survey-research-commerce-management/dp/8170414156/ref=sr_1_11?dchild=1&keywords=A+Survey+of+Research+in+Commerce+and+Management&qid=1625665944&sr=8-11
Research Interests:
“A Survey of Research in Commerce and Management” (A set of seven volumes)”, Anmol Publications, New Delhi, 1991, pages 3340, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in... more
“A Survey of Research in Commerce and Management” (A set of seven volumes)”, Anmol Publications, New Delhi, 1991, pages 3340, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in Indian Universities in Commerce, Management and other allied areas. It has been endeavored to provide an overview of the changing scenario of research in multi-dimensional areas of Commerce and Management., and to depict the changing trends in Business Research. https://www.amazon.com/Survey-research-commerce-management/dp/8170414156/ref=sr_1_11?dchild=1&keywords=A+Survey+of+Research+in+Commerce+and+Management&qid=1625665944&sr=8-11
Google Books:
https://books.google.com.my/books/about/A_Survey_of_Research_in_Commerce_and_Man.html?id=VGLsAAAAMAAJ&redir_esc=y
Google Books:
https://books.google.com.my/books/about/A_Survey_of_Research_in_Commerce_and_Man.html?id=VGLsAAAAMAAJ&redir_esc=y
Research Interests:
A Survey of Research in Commerce and Management” (Volume 1), Anmol Publications, New Delhi, 1991, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in Indian Universities in... more
A Survey of Research in Commerce and Management” (Volume 1), Anmol Publications, New Delhi, 1991, ISBN 81- 7041-415-6. It is the first comprehensive survey of advanced research work, carried out in Indian Universities in Commerce, Management and other allied areas. It has been endeavored to provide an overview of the changing scenario of research in multi-dimensional areas of Commerce and Management., and to depict the changing trends in Business Research. https://www.amazon.com/Survey-research-commerce-management/dp/8170414156/ref=sr_1_11?dchild=1&keywords=A+Survey+of+Research+in+Commerce+and+Management&qid=1625665944&sr=8-11
https://books.google.com.my/books/about/A_Survey_of_Research_in_Commerce_and_Man.html?id=VGLsAAAAMAAJ&redir_esc=y
https://books.google.com.my/books/about/A_Survey_of_Research_in_Commerce_and_Man.html?id=VGLsAAAAMAAJ&redir_esc=y
Research Interests:
"India & East Africa: Trade Ties", Triveni Publications, Delhi, 1986, pages 264. (With G.P.Setia)
Research Interests:
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)... more
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
Research Interests:
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)... more
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
Research Interests:
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)... more
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
Research Interests:
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)... more
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
Research Interests:
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)... more
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
Research Interests:
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)... more
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
Research Interests:
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)... more
"Encyclopaedic Dictionary of Commerce", (A set of seven volumes), Akash Deep Publishing House, Delhi, 1990, pages 2603 , ISBN 81-7058-164-1. (With Y.P. Singh)
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
https://www.amazon.ca/Encyclopaedic-Dictionary-Commerce-Y-Singh-ebook/dp/B08VD4RH4N
Research Interests:
بشمبھر سہائے</a>,<a style='color:#09f;' href='/ebooks/?author=mohammad saeed&lang=ur'/>محمد سعید | ریختہ (rekhta.org) www.rekhta.org › ebooks › daftari-intizamiya-bishambhar-sahayبشمبھر سہائے , محمد سعید | ریختہ ریختہ کی اردو... more
بشمبھر سہائے</a>,<a style='color:#09f;' href='/ebooks/?author=mohammad saeed&lang=ur'/>محمد سعید | ریختہ (rekhta.org)
www.rekhta.org › ebooks › daftari-intizamiya-bishambhar-sahayبشمبھر سہائے , محمد سعید | ریختہ
ریختہ کی اردو لائبریری پر کتاب - بشمبھر سہائے , محمد سعید پڑھیں۔
www.rekhta.org › ebooks › daftari-intizamiya-bishambhar-sahayبشمبھر سہائے , محمد سعید | ریختہ
ریختہ کی اردو لائبریری پر کتاب - بشمبھر سہائے , محمد سعید پڑھیں۔
Research Interests:
“Scanning the Business Environment of China: An International Perspective”, Refereed Proceedings, Fifth Asian Business Research Conference, December 23-24, 2011, Bangladesh Institute of Administrative Management (BIAM), Dhaka, Bangladesh,... more
“Scanning the Business Environment of China: An International Perspective”, Refereed Proceedings, Fifth Asian Business Research Conference, December 23-24, 2011, Bangladesh Institute of Administrative Management (BIAM), Dhaka, Bangladesh, Copyright © 2011, pp. 216: 1 – 17, ABN 62 087 222 400, ISBN 978-0-9808279-8-9. World Business Institute, Melbourne, Victoria, Australia. (With Andy Bertsch, James Ondracek, and ABM Abdullah)
Research Interests:
“International Business Environment in Japan: What MNCs need to know before entering into the market of Japan?”, Refereed Proceedings, Fifth Asian Business Research Conference, December 23 - 24, 2011, Bangladesh Institute of... more
“International Business Environment in Japan: What MNCs need to know before entering into the market of Japan?”, Refereed Proceedings, Fifth Asian Business Research Conference, December 23 - 24, 2011, Bangladesh Institute of Administrative Management (BIAM), Dhaka, Bangladesh, Copyright © 2011, pp.215: 1 – 19, ABN 62 087 222 400, ISBN 978-0-9808279-8-9, World Business Institute, Melbourne, Victoria, Australia. (With Andy Bertsch, James Ondracek, and ABM Abdullah)
Research Interests:
“Business Environment in India: An International Perspective”, Refereed Conference Proceedings, 9th Asian Business Research Conference, Dhaka, Bangladesh, December 20 – 21, 2013, pp. 404: 1 – 12, ABN 62 087 222 400, ISBN... more
“Business Environment in India: An International Perspective”, Refereed Conference Proceedings, 9th Asian Business Research Conference, Dhaka, Bangladesh, December 20 – 21, 2013, pp. 404: 1 – 12, ABN 62 087 222 400, ISBN 978-1-922069-39-9, World Business Institute, Melbourne, Victoria, Australia. (With Andy Bertsch, James Ondracek, Sonnie Bates, and ABM Abdullah)
Research Interests:
“Valero Energy Corporation Case Study”, Abstract Proceeding, Volume 1, Issue 15, Reference ID: RBME-12-104, Institute for Social and Economics Research, Modern Trends in Marketing, Business Management, Social Sciences, Humanities, and... more
“Valero Energy Corporation Case Study”, Abstract Proceeding, Volume 1, Issue 15, Reference ID: RBME-12-104, Institute for Social and Economics Research, Modern Trends in Marketing, Business Management, Social Sciences, Humanities, and Economics Conference—December 26-27, 2019, Rome, Italy (With Mattern, R.J., Chan, Z.Y., Ondracek, J., and Bertsch, A.)
Research Interests:
“Oracle Corporation Case Study”, Abstract Proceeding, Volume 1, Issue 15, Reference ID: RMS-4129-101, Institute for Social and Economics Research, Modern Trends in Marketing, Business Management, Social Sciences, Humanities, and Economics... more
“Oracle Corporation Case Study”, Abstract Proceeding, Volume 1, Issue 15, Reference ID: RMS-4129-101, Institute for Social and Economics Research, Modern Trends in Marketing, Business Management, Social Sciences, Humanities, and Economics Conference—December 26-27, 2019, Rome, Italy.(With Lowrey, S., Chan, Z.Y., Ondracek, J., and Bertsch, A.)
Research Interests:
“Marketing Malaysia to International Tourists”, Refereed Proceedings, Academy of International Business for Southeast Asia Region (AIBSEAR) 2001 Conference, July 4 – 6, 2001, Paper # 25, Jakarta, Indonesia. (With Bharat Josiam, and... more
“Marketing Malaysia to International Tourists”, Refereed Proceedings, Academy of International Business for Southeast Asia Region (AIBSEAR) 2001 Conference, July 4 – 6, 2001, Paper # 25, Jakarta, Indonesia. (With Bharat Josiam, and Ismail Ismadi)
Research Interests:
“Doing Business in Sweden: A Scandinavian Perspective”, Refereed Proceedings, 17th Global Business Research Conference, Hotel Sunroute Plaza, Shinjuku, Tokyo, Japan, Paper # 449, April 5 – 6, 2018, ISBN 978-1-925488-62-3, World Business... more
“Doing Business in Sweden: A Scandinavian Perspective”, Refereed Proceedings, 17th Global Business Research Conference, Hotel Sunroute Plaza, Shinjuku, Tokyo, Japan, Paper # 449, April 5 – 6, 2018, ISBN 978-1-925488-62-3, World Business Institute, American Research and Publication International, and Research & Publication International Ltd. (With Sammi Gilbert, ABM Abdullah, Andy Bertsch, and James Ondracek)
Research Interests:
“Management and Chaos Theory, Complexity Theory, and Self - Organizing Systems Theory”, Refereed Proceedings, 17th Global Business Research Conference, Hotel Sunroute Plaza, Shinjuku, Tokyo, Japan, Paper # 448, April 5 – 6, 2018, ISBN... more
“Management and Chaos Theory, Complexity Theory, and Self - Organizing Systems Theory”, Refereed Proceedings, 17th Global Business Research Conference, Hotel Sunroute Plaza, Shinjuku, Tokyo, Japan, Paper # 448, April 5 – 6, 2018, ISBN 978-1-925488-62-3, World Business Institute, American Research and Publication International, and Research & Publication International Ltd. (With Papa Mbengue, James Ondracek, and Andy Bertsch)
Research Interests:
“Business Environment in Australia: A Global Perspective”, Refereed Proceedings, 15th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Paper # 410, December 22 – 23, 2017, ISBN 978-1-925488-59-3, World Business... more
“Business Environment in Australia: A Global Perspective”, Refereed Proceedings, 15th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Paper # 410, December 22 – 23, 2017, ISBN 978-1-925488-59-3, World Business Institute, American Research and Publication International, and Research & Publication International Ltd. (With Brandon Roehrich, ABM Abdullah, James Ondracek, and Andy Bertsch)
Research Interests:
“Doing Business in Morocco”, Refereed Proceedings, 15th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Paper # 702, December 22 – 23, 2017, ISBN 978-1-925488-59-3, World Business Institute, American Research and... more
“Doing Business in Morocco”, Refereed Proceedings, 15th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Paper # 702, December 22 – 23, 2017, ISBN 978-1-925488-59-3, World Business Institute, American Research and Publication International, and Research & Publication International Ltd. (With Keaton Epps, Papa Mbengue, James Ondracek, and Andy Bertsch)
Research Interests:
“Preferred Leadership Styles: Exploring Differences in Preferences of Private vs. Public High School Graduates”, Refereed Proceedings, 47th International Business Research Conference, Hyatt Regency, Osaka, Japan, Paper # 417, December 13... more
“Preferred Leadership Styles: Exploring Differences in Preferences of Private vs. Public High School Graduates”, Refereed Proceedings, 47th International Business Research Conference, Hyatt Regency, Osaka, Japan, Paper # 417, December 13 – 14, 2017, ISBN 978-1-925488-55-5, World Business Institute, American Research and Publication International, and Research & Publication International Ltd. (With Bertsch, A., Abdullah, ABM, Ondracek, J., Bremer, N., Denne, J., Eggl, B., Kasper, R., Van Wallegham, B., Welstad, T., and Korf, T.)
Research Interests:
“An Exploratory Study of Online Banking Practices in India (With Reference to Customers’ Perceptions)”, Refereed Proceedings, 47th International Business Research Conference, Hyatt Regency, Osaka, Japan, Paper # 416, December 13 – 14,... more
“An Exploratory Study of Online Banking Practices in India (With Reference to Customers’ Perceptions)”, Refereed Proceedings, 47th International Business Research Conference, Hyatt Regency, Osaka, Japan, Paper # 416, December 13 – 14, 2017 , ISBN 978-1-925488-55-5, World Business Institute, American Research and Publication International, and Research & Publication International Ltd. (With Karamjeet Singh, and Harsimran Kaur)
Research Interests:
“FEMA Leadership and Hurricane Katrina”, Refereed Proceedings, 14th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Article # 406, December 30 – 31, 2016, ISBN 978-1-925488-26-5, World Business Institute,... more
“FEMA Leadership and Hurricane Katrina”, Refereed Proceedings, 14th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Article # 406, December 30 – 31, 2016, ISBN 978-1-925488-26-5, World Business Institute, Melbourne, Victoria, Australia. (With Jacie Buxton, James Ondracek, and Andy Bertsch)
Research Interests:
“Doing Business in Saudi Arabia: International Perspectives”, Refereed Proceedings, World Business, Finance and Management Conference, Auckland, New Zealand, Article # 418, November 28 – 29, 2016, ISBN 978-1-925488-21-0, World Business... more
“Doing Business in Saudi Arabia: International Perspectives”, Refereed Proceedings, World Business, Finance and Management Conference, Auckland, New Zealand, Article # 418, November 28 – 29, 2016, ISBN 978-1-925488-21-0, World Business Institute, Melbourne, Victoria, Australia. (With Hussein, S., Epps, K., Ondracek, J., and Bertsch, A.)
Research Interests:
“Decision-making Organized by Regulations in the Oil and Gas Development Industry”, Refereed Proceedings, 14th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Article # 407, December 30 – 31, 2016, ISBN... more
“Decision-making Organized by Regulations in the Oil and Gas Development Industry”, Refereed Proceedings, 14th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Article # 407, December 30 – 31, 2016, ISBN 978-1-925488-26-5, World Business Institute, Melbourne, Victoria, Australia. (With Jeffrey D. Kirtland, James Ondracek, and Andy Bertsch)
Research Interests:
“Failed Decision-making at Volkswagen”, Refereed Proceedings, World Business, Finance and Management Conference, Auckland, New Zealand, Article # 417, November 28 – 29, 2016, ISBN 978-1-925488-21-0, World Business Institute, Melbourne,... more
“Failed Decision-making at Volkswagen”, Refereed Proceedings, World Business, Finance and Management Conference, Auckland, New Zealand, Article # 417, November 28 – 29, 2016, ISBN 978-1-925488-21-0, World Business Institute, Melbourne, Victoria, Australia. (With Ferrell, A.M., Ondracek, J., and Bertsch, A.)
Research Interests:
“Business Landscape of Oman: International Dimensions”, Refereed Conference Proceedings, 13th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Article# 439 , December 26 – 27, 2015, ISBN 978-1-922069-93-1, World... more
“Business Landscape of Oman: International Dimensions”, Refereed Conference Proceedings, 13th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Article# 439 , December 26 – 27, 2015, ISBN 978-1-922069-93-1, World Business Institute, Melbourne, Victoria, Australia. (With Hussein, Sara, Ondracek, J., and Bertsch, A.)
Research Interests:
“Doing Business in Morocco: International Perspectives”, Refereed Conference Proceedings, 13th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Article# 438 , December 26 – 27, 2015, ISBN 978-1-922069-93-1, World... more
“Doing Business in Morocco: International Perspectives”, Refereed Conference Proceedings, 13th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Article# 438 , December 26 – 27, 2015, ISBN 978-1-922069-93-1, World Business Institute, Melbourne, Victoria, Australia (With Hussein, Sara, Ondracek, J., and Bertsch, A.)
Research Interests:
“International Business Landscape of Saudi Arabia and Dubai: A Comparative Study of Two Energy Based Economies”, Refereed Conference Proceedings, 11th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Article# 413,... more
“International Business Landscape of Saudi Arabia and Dubai: A Comparative Study of Two Energy Based Economies”, Refereed Conference Proceedings, 11th Asian Business Research Conference, BIAM Foundation, Dhaka, Bangladesh, Article# 413, December 26 – 27, 2014, ISBN 978-1-922069-68-9, World Business Institute, Melbourne, Victoria, Australia. (With Abdullah, ABM, Ondracek, J., and Bertsch, A.)
Research Interests:
“Doing Business in Iceland: International Perspectives”, Refereed Conference Proceedings, 11th Asian Business Research Conference, December 26 – 27, 2014, BIAM Foundation, Dhaka, Bangladesh, Article# 412, ISBN 978-1-922069-68-9, World... more
“Doing Business in Iceland: International Perspectives”, Refereed Conference Proceedings, 11th Asian Business Research Conference, December 26 – 27, 2014, BIAM Foundation, Dhaka, Bangladesh, Article# 412, ISBN 978-1-922069-68-9, World Business Institute, Melbourne, Victoria, Australia. (With Abdullah, ABM, Ondracek, J., and Bertsch, A.)
Research Interests:
With the recent economic crisis, in having a petroleum-based economy, Norway has withstood the fluctuation in the international business sector. Indeed, the Norwegian economy is prosperous despite the global recession. There is a positive... more
With the recent economic crisis, in having a petroleum-based economy, Norway has withstood the fluctuation in the international business sector. Indeed, the Norwegian economy is prosperous despite the global recession. There is a positive outlook in the Norwegian market and there are no major deterrents for emerging business leaders. Nevertheless, the high taxation and high cost of living along with the eventual depletion of oil deposits may impact long term investment opportunities in Norway. Fortunately, in anticipation of oil and gas production decline, Norway has been preparing for a sustainable future by creating a petroleum fund with global investment portfolios. So, with a stable, well educated workforce, good labor relations, well developed infrastructure and technology along with low corruption statistics and a high standard of living, Norway emerges as a solid market and global investment opportunity.
Research Interests:
“Doing Business in Mexico”, Refereed Proceedings, GBDI (Global Business Development Institute) International Conference, March 19 - 21, 2012, pp. 152 – 166, Las Vegas, Nevada, USA (With James Ondracek, and Andy Bertsch)
Research Interests:
“Customer Satisfaction in Indian Telecommunication Industry: An Exploratory Study in Indian Consumer Behavior”, Refereed Conference Proceedings, The 3rd Uzbekistan-Indonesia International Joint Conference on Economic Development and... more
“Customer Satisfaction in Indian Telecommunication Industry: An Exploratory Study in Indian Consumer Behavior”, Refereed Conference Proceedings, The 3rd Uzbekistan-Indonesia International Joint Conference on Economic Development and Nation Character Building to Meet the Global Economic Challenges, Gunadarma University, Indonesia, October 8 – 9, 2013, Lembang, Bandung, West Java, Indonesia, pp. 99 – 109, ISBN 978-602-9438-24-6, Gunadarma Publisher, Indonesia. (With Karamjeet Singh)
Research Interests:
“Doing Business in Russia: Strategic Perspectives for Multinational Corporations”, Refereed Conference Proceedings, 3rd Uzbekistan-Indonesia International Joint Conference on Economic Development and Nation Character Building to Meet the... more
“Doing Business in Russia: Strategic Perspectives for Multinational Corporations”, Refereed Conference Proceedings, 3rd Uzbekistan-Indonesia International Joint Conference on Economic Development and Nation Character Building to Meet the Global Economic Challenges, Gunadarma University, Indonesia, October 8 – 9, 2013, Lembang, Bandung, West Java, Indonesia, pp. 20 – 29, ISBN 978-602-9438-24-6, Gunadarma Publisher, Indonesia. (With Andy Bertsch, Karamjeet Singh, and James Ondracek)
Research Interests:
With the vast globalization of the world and fast-paced development of international business ties between different states, a country's cultural history, and ways of governance play a big role in building international business... more
With the vast globalization of the world and fast-paced development of international business ties between different states, a country's cultural history, and ways of governance play a big role in building international business relationships. One of the big risks for businesses longing to penetrate a foreign market is corruption (1). Thus, the relationship of corruption with religion, cultural factors, and development indicators are relevant subjects to examine. To address these issues, a study examining corruption as it pertains to religion is proposed.
Research Interests:
“Entrepreneurship Education: Culture’s Rise, Fall, and Unresolved Role”, Refereed Proceedings, The 7th Annual Conference of the Italian Association for the History of Political Economy (STOREP), May 30 - June 1, 2010, Page 28,... more
“Entrepreneurship Education: Culture’s Rise, Fall, and Unresolved Role”, Refereed Proceedings, The 7th Annual Conference of the Italian Association for the History of Political Economy (STOREP), May 30 - June 1, 2010, Page 28, University of Trento, Italy. (With James Ondracek, and Andy Bertsch)
Research Interests:
“An International Marketing Case Study: Kuala Lumpur International Airport (KLIA) Competing in the International Marketing Arena”, Academic Presentation, Academy of International Business for Southeast Asia Region (AIBSEAR), 2001... more
“An International Marketing Case Study: Kuala Lumpur International Airport (KLIA) Competing in the International Marketing Arena”, Academic Presentation, Academy of International Business for Southeast Asia Region (AIBSEAR), 2001 Conference on “Business Alliance for Knowledge and Development: Inter-Firm, Inter-Sectoral, and Cross-Cultural Challenges in the Asia Pacific”, held at Kempinski Hotel, Jakarta, Indonesia on 4th and 5th of July, 2001, hosted by University of Wollongong, Australia, University of Indonesia, and Indonesian Chamber of Commerce & Industry(With Osman Mohamad, Zafar U. Ahmed, and M. Sadiq Sohail).
Research Interests:
“Customer Satisfaction in Malaysian Cellular Phone Network Industry : An Exploratory Study in International Consumer Behavior”, Refereed Proceedings of the 2000 Conference, Academy of International Business, Northeast Regional... more
“Customer Satisfaction in Malaysian Cellular Phone Network Industry : An Exploratory Study in International Consumer Behavior”, Refereed Proceedings of the 2000 Conference, Academy of International Business, Northeast Regional Meeting, June 9 & 10, 2000, pp. 195 – 210, Ithaca, New York. (With Andy Teoh Ean Lee)
Research Interests:
“Cross Cultural Perspectives of Decision-making and Control in Multinational Corporations operating in ASEAN”, Refereed Proceedings of the 2000 Conference of Australian – New Zealand International Business Academy , October 12 & 14,... more
“Cross Cultural Perspectives of Decision-making and Control in Multinational Corporations operating in ASEAN”, Refereed Proceedings of the 2000 Conference of Australian – New Zealand International Business Academy , October 12 & 14, 2000, pp. 491 – 498, ISBN 0-908689-65-9, Auckland, New Zealand. (With M. Sadiq Sohail)
Research Interests:
"Reinventing Corporate Strategy--A Case Study of Malaysia Airlines"(With Kamal K. Jain), in “International Management Development Research Yearbook: Technology, Structure, Environment, and Strategy Interfaces in a Changing Global Business... more
"Reinventing Corporate Strategy--A Case Study of Malaysia Airlines"(With Kamal K. Jain), in “International Management Development Research Yearbook: Technology, Structure, Environment, and Strategy Interfaces in a Changing Global Business Arena”, edited by Erdener Kaynak, Pennsylvania State University at Harrisburg and Talha D. Haracar, Pennsylvania State University at Beaver, Volume XV, 2006, pp. 548-554, IMDA, Pennsylvania, USA, ISBN 1-888624-05-1. ”, Academic Presentation, Fifteenth World Business Congress, International Management Development Association , Sarajevo, Bosnia and Herzegovina, June 18 – 21, 2006.
Research Interests:
“An Islamic Ethical Framework for International Marketing Ethics”, Refereed Proceedings of the Sixth World Business Congress, July 23 – 27, 1997, pp. 423 – 436, International Management Development Association, Pennsylvania, USA. (With... more
“An Islamic Ethical Framework for International Marketing Ethics”, Refereed Proceedings of the Sixth World Business Congress, July 23 – 27, 1997, pp. 423 – 436, International Management Development Association, Pennsylvania, USA. (With Zafar U. Ahmed)
Research Interests:
"Internationalizing Business Curriculum in India", Refereed Proceedings, Conference on "Internationalizing the Business Curriculum", March 1-3, 1995, pp 348-358, Minot State University, Minot, North Dakota, USA. (With Zafar U. Ahmed)
Research Interests:
“What Managers Must Know to Start A Business in Vietnam : An Emerging Market”, Refereed Proceedings, International Conference on “Doing Business in Emerging and Established Markets”, April 18-19, 1996, pp. 273 –292, Minot State... more
“What Managers Must Know to Start A Business in Vietnam : An Emerging Market”, Refereed Proceedings, International Conference on “Doing Business in Emerging and Established Markets”, April 18-19, 1996, pp. 273 –292, Minot State University, Minot, North Dakota, USA. (With Zafar U. Ahmed)
Research Interests:
“Attracting Foreign Direct Investment to North Dakota’s New Frontiers from Asia-Pacific : An International Marketing Challenge”, Refereed Proceedings, International Conference on Business Development Strategies in Asia-Pacific, November... more
“Attracting Foreign Direct Investment to North Dakota’s New Frontiers
from Asia-Pacific : An International Marketing Challenge”, Refereed Proceedings, International Conference on Business Development Strategies in Asia-Pacific, November 21 – 22, 1997, pp 437 – 471, University Brunei Darussalam. (With James Ondracek and Zafar U. Ahmed)
from Asia-Pacific : An International Marketing Challenge”, Refereed Proceedings, International Conference on Business Development Strategies in Asia-Pacific, November 21 – 22, 1997, pp 437 – 471, University Brunei Darussalam. (With James Ondracek and Zafar U. Ahmed)
Research Interests:
“A Model Measuring Influential Factors and Employee Response toward Change Management: A Test in the Telecommunication Companies Operating in India”, Refereed Proceedings, Seventeenth Annual South Dakota International Business... more
“A Model Measuring Influential Factors and Employee Response toward Change Management: A Test in the Telecommunication Companies Operating in India”, Refereed Proceedings, Seventeenth Annual South Dakota International Business Conference, September 30 – October 3, 2010, pp. 382 – 399, Copyright 2010, ISBN 1-883120-36-5/ 978-1-883120-36-8, Rapid City, South Dakota , USA (With Karamjeet Singh, and Andy Bertsch)
Research Interests:
“Environment and Marketing : A Study of Ethical Response Behavior in Indian Consumers”, Refereed Proceedings, Seventeenth Annual South Dakota International Business Conference, September 30 – October 3, 2010, pp. 400 – 415, Copyright... more
“Environment and Marketing : A Study of Ethical Response Behavior in Indian Consumers”, Refereed Proceedings, Seventeenth Annual South Dakota International Business Conference, September 30 – October 3, 2010, pp. 400 – 415, Copyright 2010, ISBN 1-883120-36-5/ 978-1-883120-36-8, Rapid City, South Dakota , USA. (With Karamjeet Singh, and Andy Bertsch)
Research Interests:
“E-Governance Service Delivery – An Assessment of Community Information Center Model in India”, Refereed Proceedings, International Conference on Advances in ICT for Emerging Regions, September 29 – October 1, 2010, pp. 22 - 31 , ISBN... more
“E-Governance Service Delivery – An Assessment of Community Information Center Model in India”, Refereed Proceedings, International Conference on Advances in ICT for Emerging Regions, September 29 – October 1, 2010, pp. 22 - 31 , ISBN 978-1-4244-9041-7, Cinnamon Lakeside, University of Colombo, Sri Lanka. (With J. Bharali, and A. A. Bhowal)
Research Interests: E-Governance and India
“A Model Measuring Influential Factors and Employee Response toward Change Management: A Test in Multinational Semiconductor Companies Operating in Malaysia”, Refereed Proceedings of The International Conference on Business and Public... more
“A Model Measuring Influential Factors and Employee Response toward Change Management: A Test in Multinational Semiconductor Companies Operating in Malaysia”, Refereed Proceedings of The International Conference on Business and Public Policy (ICBPP 2009), April 23 – 26, 2009, pp. 319 - 338, ISSN 1948-2272 : Print, 1948-2280: Online, Rockford, Illinois, USA. (With Andy Bertsch, and A. Devadas)
Research Interests:
“Awareness and Concern Towards Environment: An Explorative Study of Indian Consumers”, Refereed Proceedings of The International Conference on Business and Public Policy (ICBPP 2009), April 23 – 26, 2009, pp. 172– 201, ISSN 1948-2272:... more
“Awareness and Concern Towards Environment: An Explorative Study of Indian Consumers”, Refereed Proceedings of The International Conference on Business and Public Policy (ICBPP 2009), April 23 – 26, 2009, pp. 172– 201, ISSN 1948-2272: Print, 1948-2280: Online, Rockford, Illinois, USA. (With Karamjeet Singh, and Andy Bertsch)
Research Interests:
“A Study of Human Resource Strategies of Singapore – Based Emerging Asian Multinational Corporations”, Refereed Proceedings of the Asian Academy of Management’s bi-annual Conference, July 16 and 17, 1999, pp. 814 –823, ISBN 983-99121-3-5,... more
“A Study of Human Resource Strategies of Singapore – Based Emerging Asian Multinational Corporations”, Refereed Proceedings of the Asian Academy of Management’s bi-annual Conference, July 16 and 17, 1999, pp. 814 –823, ISBN 983-99121-3-5, Kuala Terengganu, Malaysia. (With AAhad M. Osman-Gani, Zafar U. Ahmed, Chai Wei Kian, Chew Chee Siang, & Jean Yuan Cherng).
Research Interests:
“Islamic Approaches to Management”, Presented at 8th International Conference of the Commonwealth Council on Educational Administration, at Kuala Lumpur, on August 20, 1996. (With Naceur Jabnoun).
Research Interests:
“Entrepreneurship in an Islamic Ethical Framework”, Refereed Proceedings, Sixth World Business Congress, July 23 – 27, 1997, pp. 114 – 118, International Management Development Association, Pennsylvania, USA.