Telecommunications Industry

The telecommunications industry has undergone major paradigm shifts in previous years. One of these is the shift from circuit-switched networks towards packet-switched networks. There is hardly any doubt that IP will be the ubiquitous transport protocol for multimedia of the future. At present, the work towards Internet telephony has attracted a lot of attention. Two standards have been developed: SIP (session initiation protocol) by the Internet Engineering Task Force (IETF) and H.323 by the International Telecommunications Union (ITU). The rapid deployment of services on top of SIP is hindered by a well known problem, feature interactions, also well known in traditional telephony networks. In this paper, the technological changes in SIP compared to the traditional telephony network are highlighted as well as the impact of the changed business environment. In a multi-service provider environment (as encouraged by a SIP environment), the feature interaction problem is regarded to be an even more pressing issue. Services of different providers from a multitude of service creators are likely to interwork. This in turn leads to the fact that the ad-hoc approaches to service interaction handling, commonly applied in the industry today, will not be sufficient any more. In this paper, a new approach addressing these changes is introduced and the results of a case study are presented

PhD Thesis on Industrial Organization and Human Resource Management in Thailand by using a case study of the telecommunications industry.
The intrinsic motivation comes from the mismatch between education and employment side in the Thai labour market, esp ICT. The graduates are under-employed and take 6-12 months to find the suitable job. At the same time, the companies spend 7.4 weeks to fill the vacancies at the professional level and most blame the lag of adjustment of educational institute. The reason that I choose telecommunications industry is that this industry shows high potential growth and is an important foundation of digital economy and information society. So, I would like to find whether there is a problem of mismatch, or a shortage of ICT personnel. And what are the countermeasure which the companies in this industry have used to solve the problems.

Customer is the key to success within any sector of business, and this is especially true for the telecommunications industry where profit margins are being squeezed and the cost of finding new customers is on the rise. Due to easy access to information and a wide range of offerings, it is easier than ever before for customers to switch between services providers.
Under such a situation of growing competition and increasing cost of acquisition of new customers, telecom service providers are continually seeking new ways to acquire, retain and increase their subscriber base and are confronted with the challenges of providing high quality of services in order to attract and maintain their customers.
Telecom service providers are thus facing tough time and are required to design and deploy customer-centric strategies not only to grab the share but also sustain the share in the long run.
The present paper aims to throw light on the factors that make a customer’s switch to other service providers.

In today's globalized economy, mergers and acquisitions have increased over the world, by capturing greater market share, broadening the portfolio to reduce business risk, improving competitiveness of companies, entering new market and geographies and capitalizing on economies of scale. This research study is aimed to study the impact of Merger and Acquisitions (M&A) on shareholders' profitability and wealth and also on overall wealth of the organization. The results suggests that there is negligible impact of M&Aon shareholders' profitability and wealth in case of SUNPHARMA and RANBAXY LABORATORIES whereas in case of TORRENT PHARMA and ELDER PHARMA there is significant impact on shareholders' profitability and overall wealth of the organization.

Strategic alliances, which are cooperative strategies in which firms combine some of their resources to create competitive advantages, are the primary form of cooperative strategies. Research on strategic alliance in the past few decades has suggested that strategic alliance can enhance competitiveness. Whatever forms joint venture, equity
based or no equity based, strategic alliance assist in ensuring the economic value addition, multidimensional inter-firm network, and inter-organizational coordination. In this paper we have tried to identify how strategic alliances enhane competitiveness and some factors which foster strategic alliances. Finally, we have identified some research
gap that will help in conducting future research regarding strategic alliance issues.
Keywords: Strategic Alliance, Competitiveness, Joint Venture, Equity Strategic Alliance, and Nonequity Strategic Alliance

The purpose of the study was to investigate project management best practices in Nigeria's telecommunication industry. Data was collected across 379 telecommunication firms and analyzed using the descriptive method. The study found that telecommunication firms in Nigeria adopt the best project management practices. Best project management practices are widespread in the telecommunication industry in Nigeria. The project management practices adopted by telecommunication firms include holding initial meetings of all the project stakeholders, the development of project scope management, keeping all related parties updated throughout the project's lifecycle, the creating of resource plan, the creation of a response risk team, transparency in the implementation of projects, setting realistic project milestone and review of project performance.

This paper focuses on identifying the factors affecting customer's adoption of mobile marketing by examining the effects of perceived usefulness, perceived ease of use, and perceived customer's knowledge in the telecommunications industry of Tanzania. The study extended the Technology Acceptance Model (TAM), with Diffusion of Innovation Theory (DOI), in predicting the customer's mobile marketing adoption. Survey strategy was employed in data collection by administering the structured questionnaires and collected data using multi stage sampling on 406 respondents in Dar es Salaam. After then, it was analyzed using factor analysis, correlation analysis, and multiple linear regression analysis. Findings indicated that perceived usefulness, perceived ease of use, and perceived customer knowledge have significant and positive influence on the adoption of mobile marketing in the telecommunication industry in Tanzania. The study contributes to telecommunication practitioners with the integrated theoretical framework, which suggest that telecommunication practitioners need to develop mobile platforms that are easy to use, useful in solving customers’ problems and in designing products whose benefits are easily understood by customers. Through holistic mobile marketing approach, this study makes parsimonious contribution to knowledge by using few variables in predicting the customer’s adoption of mobile marketing in Telecommunication industry in Tanzania.

This paper focuses on identifying the factors affecting customer's adoption of mobile marketing by examining the effects of perceived usefulness, perceived ease of use, and perceived customer's knowledge in the telecommunications industry of Tanzania. The study extended the Technology Acceptance Model (TAM), with Diffusion of Innovation Theory (DOI), in predicting the customer's mobile marketing adoption. Survey strategy was employed in data collection by administering the structured questionnaires and collected data using multi stage sampling on 406 respondents in Dar es Salaam. After then, it was analyzed using factor analysis, correlation analysis, and multiple linear regression analysis. Findings indicated that perceived usefulness, perceived ease of use, and perceived customer knowledge have significant and positive influence on the adoption of mobile marketing in the telecommunication industry in Tanzania. The study contributes to telecommunication practitioners wi...

PurposeInnovation in services is thought to be multi‐dimensional in nature, and in this context the purpose of this paper is to present and operationalise the concept of “elevated service offerings” (ESO) in collaborating service organisations. ESO stands for new or enhanced service offerings which can only be eventuated as a result of partnering, and which could not be delivered on individual organisational merit. ESO helps us expand our understanding of service innovation to include a service network or service system's dimension.Design/methodology/approachA structural equation model is specified and estimated based on constructs and relationships grounded in the literature, as well as self‐developed constructs, using empirical data from 449 respondents in an Australian telecommunications service provider (SP) and its partnering organisations.FindingsResults show that ESO is a multi‐dimensional construct which was operationalised and validated through an extensive literature r...

This paper focuses on identifying the factors affecting customer's adoption of mobile marketing by examining the effects of perceived usefulness, perceived ease of use, and perceived customer's knowledge in the telecommunications industry of Tanzania. The study extended the Technology Acceptance Model (TAM), with Diffusion of Innovation Theory (DOI), in predicting the customer's mobile marketing adoption. Survey strategy was employed in data collection by administering the structured questionnaires and collected data using multi stage sampling on 406 respondents in Dar es Salaam. After then, it was analyzed using factor analysis, correlation analysis, and multiple linear regression analysis. Findings indicated that perceived usefulness, perceived ease of use, and perceived customer knowledge have significant and positive influence on the adoption of mobile marketing in the telecommunication industry in Tanzania. The study contributes to telecommunication practitioners wi...

Purpose – Innovation in services is thought to be multi-dimensional in nature, and in this context the purpose of this paper is to present and operationalise the concept of “elevated service offerings” (ESO) in collaborating service organisations. ESO stands for new or enhanced service offerings which can only be eventuated as a result of partnering, and which could not be

In  the  telecom  industry,  retaining  more  customers  than  acquiring  a  new  customer has  become  one  of  the  main  priorities. Customers  are treated  more  sensitively,  especially  as there  is  more  competition  in  this  area.  Therefore,  they  are  forced  to  build  and  research  a customer  churn  prediction  using  various  databases  and  algorithms  to  understand  customers. With this in mind, we have tried to take the most effective indicators from the possible source data  that  will  affect  customers. This  paper  describes  the  process  of  developing  derivative indicators  to  determine  the  initial  indicators  and  use  them  in  the  model  of  predict  potential churn  in telecom companies. The  main purpose of this research  is to determine the design of optimal churn indicators.

Ten novel thought habits to reach this new market: With recent radical price reductions in mobile phones and data plans and diverse digital payment options, the lower socioeconomic classes (SEC) have fast come online. Many of them are youths. About 2 billion of the world's population are young and about 90% of them live outside the West. Majority of lower SECs reside in informal settlements and rur-towns, and this is likely to double by 2030. These next billion users (NBU) are now taking the center stage in the design of future mobile and media platforms but continue to be under-examined and misunderstood. This demographic segment has long been a preoccupation of aid agencies and governments but not the market. Decades of preconceptions about this user base as instrumental and utility-driven have led to the derailing of our understandings on their actual mobile usage and motivations for getting and staying online. We need to shift our thinking significantly when catering to this new market. The following 10 starting points can help approach the NBU market with a fresh take.

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Scope
International Journal of Electrical and communication engineering (IJECE) is an open access peer-reviewed journal that publishes quality articles contributing new results in all areas of Applied Control Systems, Electrical Engineering and Electronics Engineering. The Journal of Electrical and communication engineering (IJECE) is an abstracted and indexed international journal of high quality devoted to the publication of original research papers from Control Systems, Electrical Engineering, Power Systems, Automation, Electronics Engineering, Networks and Communication Systems and their broad range of applications.
Topics of interest include, but are not limited to, the following
• Electric energy and automation
• Electronics and communication engineering
• Evolutionary algorithms
• Fault detection and isolation
• Filtering
• Flight control and surveillance systems
• Fuzzy logic and control
• Pattern recognition
• Power Electronics
• Power Systems
• Process control and instrumentation
• Robotics and applications
• Robust control
• Sampled-data control systems and digital control
• Scientific and engineering modeling
• Secure communication
• Signal processing
• Soft computing techniques in control
• Stochastic control and filtering
• System identification and control
• System modeling and control
• Systems and automation
• Telecommunications
• Transducers
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Authors are invited to submit papers for this journal through Submission System. Submissions must be original and should not have been published previously or be under consideration for publication while being evaluated for this Journal.
Other journals
• International Journal of Civil Engineering(IJCVLE)
• International Journal of Biomedical Engineering(IJBE)
• Machines & Mechanisms : an International Journal(MECHIJ)
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• Submission Deadline :December 09, 2018
• Notification :January 24, 2019
• Final Manuscript Due :January 30, 2019
• Publication Date : Determined by the Editor-in-Chief

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The  telecommunications  industry  in  Africa  has  exhibited  tremendous  development  since  the  turn  of  the century.  This  study  analyzes  production  efficiency changes  in  the  African  telecommunications  industry in the  period  2000  to  2009.  Furthermore,  an  attempt  is  made  to  assess  the  determinants  for  such  efficiency changes.  The  results  show  that  the  industry  has  improved  its  productivity  levels.  However,  most  of  the productivity  growth  is  resulted  from  technological advancement  and  less  from  technical  efficiency. Additionally,  market  competition  and  increasing  subscriptions  have  also  positively  affected  the  sector’s productivity.  Hence,  this  study  implies  that  Africa
n  countries  can  further  improve  productivity  in  their
telecommunications  sector  by  improving  on  technical
  efficiencies,  increase  outputs  especially  the penetration of mobile telephony, and allow competition in the market with participation from international network operators.

The authors present a multicriterion clusterwise linear regression model that can be applied to a joint segmentation setting. The model enables the consideration of segment homogeneity, as well as multiple dependent variables (segmentation bases), in a weighted objective function. The authors propose a heuristic solution strategy based on simulated annealing and examine trade-offs in the recovery of multiple true cluster structures for several synthetic data sets. They also propose an application of the model to a joint segmentation problem in the telecommunications industry, which addresses important issues pertaining to the selection of the objective function weights and the number of clusters.

The Thai telecommunications industry has shown the substantial potential growth both in demand and investment. This industry is an important foundation of digital economy and information society,  yet it faces challenges in terms of the labour market issues, especially the shortage of ICT personnel. The companies in this industries have to compete both for business and talents. This study aims to clarify the characteristic of industrial organization, and human resource management of the Thai telecoms industry.

The industrial organization of the Thai telecommunications industry embedded with pyramid-shaped hierarchical governance; wherein each tier actor performs specific tasks and creates particular values. To deliver such values, they have to build core competence and capability as their foundational strength. All embrace the business strategy on choose and focus on the core (gravity to the core tasks), leverage (by subcontracting the non-core tasks) and manage long term relationship which based on trust and transparency. Even though each tier actor has set similar strategy on operational excellency, each area of focus is different according to kinds of technology.

The mechanism of internal labour market is increasingly important as countermeasure to the shortage of ICT personnel in the external ICT labour market. The case studies companies adopted the three practices of HRM to respond to the shortage challenges including (1) review recruitment practices, (2) broaden typical pools of talents and (3) extend training strategies which more focus on OJT.

ABSTRACT Purpose ‐ The aim of this case study-based paper is to study the application of Six Sigma, a breakthrough improvement strategy in the field of cell site construction of a telecom company. Design/methodology/approach ‐ This research provides action research of a Six Sigma project using DMAIC methodology carried out in cell site construction function of a telecom company. The research illustrates how the various Six Sigma tools and techniques were applied in a mutually inclusive manner in one project. The infrastructure department of the company had constructed 900 cell sites last year, out of which 150 were not according to standards and were either disapproved by the operations department or underwent maintenance soon after their use. In 2010, the company spent US$ 0.5 million on rework and maintenance at these sites, thus highlighting the urgency of the problem. Findings ‐ The paper shows how, after the implementation of the Six Sigma project, the company made savings worth US$ 0.45 million. Originality/value ‐ Six Sigma as a means of waste reduction has gained popularity among researchers and practitioners. The literature on the methodology of Six Sigma and the management approach towards Six Sigma is burgeoning. While various Six Sigma tools and techniques and their application are discussed in literature independent of each other, the need has arisen to observe their systematic application as they apply in a project; every company can use this breakthrough improvement strategy to improve its processes by reducing waste and deriving the financial benefits.

Sales promotion is one of the key promotional mix elements that is commonly employed by firms that find themselves in very competitive industries like the telecommunication industry. The rationale behind the research was to establish whether sales promotion to any extent retains customers and to identify the perception of consumers on the benefits associated with sales promotion in the telecommunication industry.Students of UDS (Wa campus) constituted the population of the study. A descriptive research design was employed and a simple random sampling to select two hundred (200) students. The results from the study discovered that sales promotion is capable of retaining customers in a telecommunication network through sales promotional incentives. It was found that Sales promotion encourages competition among Mobile Network service providers thereby compelling the players in the industry to provide quality service to customers resulting in a greater benefit for the consumer. This stu...

Abstract

Purpose: This research is based on the study of CSR Practices in Vodafone Idea Limited, the company engaged in the Telecommunications Industry. To discover the extent to which executives and managers represent their awareness and their perceptions of corporate social responsibility (CSR). Based on the quantitative analysis, the paper provides evidence that while a great proportion of managers express a highly positive attitude.

Methodology: A case study questionnaire was administered to 100 respondents dealing with Vodafone Idea Limited Company operating in Mumbai (Maharashtra), Shimla (H.P) area India, with results from Likert scales analysis using descriptive analysis. This was descriptive research design using a survey research & purposive sampling technique. Data was collected from both primary & secondary sources to meet the objectives of the research.

Results: The findings of this study have implications for company-wide efforts to find ways to enhance CSR perceptions by helping top management and mid-level managers understand that enhancement of positive employees' perceptions of CSR activities is the first priority for resolving ethical conflicts among employees, owing to the pressure of goal attainment and the company's social performance. The result of this research can be used in shaping management policy and educating about CSR to their employees

Recommendations: (1) Vodafone Idea Limited Company should continually improve to achieve a high level of social responsibility as well as achieve greater loyalty from their employees. (2) The company should do what is necessary to raise the employee awareness level of social responsibility. (3) The company should consider that the perceptions of employees who actually perform CSR activities are more important than anything else.

Keywords: Corporate Social Responsibility (CSR), Engagement in CSR, Perception, Awareness, Telecom industry

La ola de fusiones en la industria de la telecomunicacion en los Estados Unidos en los anos 90 ha provocado urgentes advertencias de la izquierda academica y periodistica. Recordando las preocupaciones de la ultima parte del siglo 19 con respecto al crecimiento de los monopolios y oligopolios en las industrias pesadas del acero, del petroleo, del cobre y de los ferrocarriles, la prensa liberal de izquierda en los EEUU ha caracterizado las nuevas formaciones de las industrias de las telecomunicaciones y entretenimiento como bestias enormes y amenazantes. La revista The Nation, que ha publicado una serie de ediciones especiales en torno a las consolidaciones en la industria del entretenimiento, ha apodado a las entidades corporativas interconectadas “El Estado de Entretenimiento Nacional” –recordando a la presencia durante la Guerra Fria- del “estado de seguridad nacional” que se caracterizo por restringir las libertades publicas.

The Telecommunications Act of 1996 represented an enormous experimental step towards deregulating the telecommunications marketplace while opening it up to competition. With an eye towards breaking up the telecommunications monopolies held by local telephone service providers, the Act created regulations that forced local carriers to share their market and their resources with other telecommunications providers. The Telecommunications Act of 1996 itself is extremely complex. This article is a "guided tour" through the major provisions of the Act. The first step in understanding the Telecommunications Act of 1996 is to understand how the telecommunications industry operates. Part two of this article explains the telecommunications landscape for telephone companies, from the role of Local Exchange Carriers to Bell Operating Companies. Part two of this article also explains how the Act affects the players in the telecommunications world and encourages competition in their sph...