JP7394516B2 - Transaction control device, transaction control method, and transaction control program - Google Patents

Description

The present invention relates to a transaction control device, a transaction control method, and a transaction control program.

Some services provided to users vary in efficiency depending on whether the user is at home or not. Taking a home delivery service as an example, if the user is at home, the delivery item (package) can be received smoothly, but if the user is not home, the item can be delivered smoothly. Inconveniences may occur, such as not being able to complete the process.

As a technology to address this problem, we have developed a home delivery support system that accepts the recipient's specification of the convenience store where the delivered item will be received and displays the benefits that will be given to the recipient if the delivered item is successfully received at the convenience store. A method is proposed.

Patent No. 4841599

However, with the above-mentioned conventional technology, it is difficult to motivate the user to voluntarily receive the delivered item. For example, with the above-mentioned conventional technology, the user can enjoy benefits (coupons, etc.) that can be used at the convenience store where the delivered item is received. In some cases, it may not be a motivation to try.

The present application has been made in view of the above, and aims to provide a transaction control device, a transaction control method, and a transaction control program that can motivate users to voluntarily receive delivery items. do.

The transaction control device according to the present application provides information regarding the delivery item to be delivered to a predetermined base, information regarding the user who is the recipient of the delivery item, and information regarding the delivery to the user who is the recipient of the delivery item at the predetermined base. an acquisition unit that acquires information regarding the degree requested by the trader or the user's means of transportation; and delivery to the user at the predetermined base based on the degree or information regarding the user's means of transportation acquired by the acquisition unit. a determination unit that determines whether or not to send a notification requesting that the item be received; and a determination unit that determines whether or not to send a notification requesting that the item be received; The present invention is characterized by comprising a transmitting unit that transmits to the user a notification including information regarding benefits given to the user.

According to one aspect of the embodiment, it is possible to provide the user with motivation to voluntarily receive the delivered item.

FIG. 1 is a diagram illustrating an example of transaction control processing according to the first embodiment. FIG. 2 is a diagram illustrating an example of transaction control processing according to the first embodiment. FIG. 3 is a diagram showing a configuration example of the transaction control system according to the first embodiment. FIG. 4 is a diagram showing a configuration example of the transaction control device according to the first embodiment. FIG. 5 is a diagram illustrating an example of a delivery information storage unit according to the first embodiment. FIG. 6 is a diagram illustrating an example of the movement information storage unit according to the first embodiment. FIG. 7 is a diagram illustrating an example of a calculation condition storage unit according to the first embodiment. FIG. 8 is a diagram illustrating an example of a transaction history storage unit according to the first embodiment. FIG. 9 is a diagram illustrating a configuration example of a user terminal according to the first embodiment. FIG. 10 is a flowchart (1) showing the processing procedure according to the first embodiment. FIG. 11 is a flowchart (2) showing the processing procedure according to the first embodiment. FIG. 12 is a sequence diagram showing the processing procedure according to the first embodiment. FIG. 13 is a diagram illustrating an example of transaction control processing according to the second embodiment. FIG. 14 is a diagram illustrating an example of transaction control processing according to the second embodiment. FIG. 15 is a diagram illustrating a configuration example of a transaction control device according to the second embodiment. FIG. 16 is a flowchart showing the processing procedure according to the second embodiment. FIG. 17 is a hardware configuration diagram showing an example of a computer that implements the functions of the transaction control device.

EMBODIMENT OF THE INVENTION Below, the form for implementing the transaction control apparatus, the transaction control method, and the transaction control program (hereinafter referred to as "embodiment") based on this application is demonstrated in detail, referring to drawings. Note that the transaction control device, transaction control method, and transaction control program according to the present application are not limited by this embodiment. Moreover, each embodiment can be combined as appropriate within the range that does not conflict with the processing contents. Further, in each of the embodiments below, the same parts are given the same reference numerals, and redundant explanations will be omitted.

[1. First embodiment]
[1-1. An example of transaction control processing according to the first embodiment]
An example of the transaction control process according to the first embodiment will be described using FIGS. 1 and 2. First, the flow of an example of the transaction control process according to the first embodiment will be described using FIG. 1. FIG. 1 is a diagram illustrating an example of transaction control processing according to the first embodiment. FIG. 1 shows an example in which the transaction control device 100 according to the first embodiment performs transaction control processing regarding delivery items.

The transaction control device 100 shown in FIG. 1 is a server device that controls a predetermined transaction between a delivery company and a user. The transaction control device 100 communicates with a delivery company device 50 managed by a delivery company, a user terminal 10 that is an information processing terminal owned by a user, etc., and executes various processes described below.

The delivery company device 50 is a server device used by the delivery company. In the example of FIG. 1, the delivery company device 50 is installed at a delivery center, which is an example of a delivery base of a delivery company. When receiving a delivery request from a delivery source, the delivery company device 50 acquires the destination (user)'s address, address, name, telephone number, contents of the delivered item, and the like. Then, the delivery company device 50 generates delivery information that is information in which the scheduled date and time of delivery of the delivery item, the delivery destination, etc. are registered. The delivery company delivers to the delivery destination based on the delivery information generated by the delivery company device 50. Although not shown in FIG. 1, there may be multiple delivery companies that deliver to users. Furthermore, hereinafter, the delivery company may be read as the delivery company device 50. For example, the statement that "the delivery company transmits information" may actually indicate the situation that "the delivery company device 50 used by the delivery company transmits the information."

The user terminal 10 shown in FIG. 1 is an information processing terminal such as a smartphone used by a user. User U01 shown in FIG. 1 is an example of a user who is the destination of a delivered item. In the example shown in FIG. 1, it is assumed that the user terminal 10 is used by a user U01. Although not shown in FIG. 1, the number of user terminals 10 according to the first embodiment is not limited to one, and a plurality of user terminals may exist. For example, user U01 may have multiple user terminals 10. Furthermore, hereinafter, the user may be read as the user terminal 10. For example, the statement "User U01 accesses transaction control device 100" may actually indicate a situation where "user terminal 10 used by user U01 accesses transaction control device 100."

As described above, the delivery company delivers the item to the user U01. Here, for the delivery company, if the user U01 himself goes to the delivery center to receive the delivered item, it would reduce the trouble of delivery and the trouble of re-delivery that would occur due to the absence of the user U01. I can do it.

Therefore, the transaction control device 100 according to the first embodiment motivates the user to voluntarily receive the delivered item through transaction control processing described below. Specifically, the transaction control device 100 calculates the cost that the user U01 incurs in order to receive the delivered item at the delivery center. Then, the transaction control device 100 executes a transaction process in which the user U01 is paid for receiving the delivered item based on the calculated cost. In other words, the transaction control device 100 ensures that the costs borne by the user U01 are returned to the user U01 so that the user U01 does not suffer any loss even when the user U01 himself goes to the delivery center to receive the delivered item. control transactions. Furthermore, the transaction control device 100 may grant a predetermined benefit to the user U01 in addition to the consideration for receiving the delivered item. Thereby, the transaction control device 100 can motivate the user U01 to come to the base to receive the delivered item, encourage the user U01 to receive the item, and reduce the effort of the delivery company for delivery. The flow of transaction control processing according to the first embodiment by the transaction control device 100 will be described below with reference to FIG.

First, the transaction control device 100 acquires information regarding the delivered item from the delivery company device 50. Specifically, the transaction control device 100 acquires information regarding the delivered item by receiving a notification that the delivered item (package) addressed to the user U01 has arrived at the delivery center (step S11).

Subsequently, the transaction control device 100 transmits a notification indicating a request to receive the delivered item to the user U01 (step S12). Specifically, the transaction control device 100 determines the location of the delivery center where the delivery item addressed to the user U01 is stored, and the location of the delivery center where the delivery item addressed to the user U01 is stored, and the information that a predetermined benefit will be granted when the user U01 goes to the delivery center and receives the delivery item. A notification containing such information is sent to the user terminal 10. For example, the transaction control device 100 transmits a notification to the user terminal 10 via an application (hereinafter simply referred to as "app") installed on the user terminal 10.

If the user U01 intends to stop by the delivery center and receive the delivered item, he/she responds to the request to receive the delivered item sent from the transaction control device 100 (step S13). In the example of FIG. 1, it is assumed that the user U01 was on his way home by taxi when he received the notification.

After responding to the request to receive the delivered item, the user U01 moves to the delivery center to receive the delivered item (step S14). At this time, the transaction control device 100 requests information regarding the movement of the user U01 (hereinafter referred to as "movement information") from the user terminal 10. In response to this request, the user terminal 10 continuously transmits movement information during movement to the transaction control device 100 (step S15).

The movement information includes, for example, changes in positional information based on a GPS (Global Positioning System) function included in the user terminal 10. Further, the transaction control device 100 may acquire movement information including the location and distance traveled by the user U01 via a map application executed within the user terminal 10, a cloud service, or the like.

Furthermore, the transaction control device 100 may acquire movement information from a target other than the user terminal 10, if possible. For example, when the user U01 is riding in a taxi, the transaction control device 100 is connected to the transportation device 30 (not shown in FIG. 1) corresponding to the in-vehicle terminal of the taxi or the server device of the taxi company. Movement information may be obtained from. For example, the transaction control device 100 acquires movement information including the location and distance traveled by the user U01 based on the car navigation function of the transportation device 30. Further, the transaction control device 100 may obtain, as the movement information, the specific amount of the taxi fare paid by the user U01 via the transportation device 30.

Then, the transaction control device 100 calculates the cost of receiving the delivered item borne by the user U01 based on the movement information acquired from the user terminal 10 and the transportation device 30 (step S16).

Although the details will be described later, the transaction control device 100 calculates, for example, the difference between the fare when the user U01 stops at the delivery center in response to a request and the fare when it is assumed that the user U01 goes straight to his home. It is calculated as the cost borne by the user U01. In this case, the transaction control device 100 acquires, as movement information, the location information of the user terminal 10 at the time of responding to the notification. The transaction control device 100 also acquires route information on which the user U01 is assumed to travel to the delivery center after responding to the notification. Further, the transaction control device 100 calculates a ride fee when the user U01 stops by the delivery center in response to the request, based on the acquired route information. Note that the transaction control device 100 may include in the cost a predetermined fee for the user U01's effort of visiting the delivery center. Further, the transaction control device 100 does not necessarily need to perform the process of calculating the cost. For example, the transaction control device 100 may acquire the fare of a taxi in which the user U01 rides, and treat the acquired fare as a cost borne by the user U01.

User U01 receives the delivery item at the delivery center, moves to his or her original destination (for example, user U01's home), and then processes the payment for the taxi fare (step S17). Specifically, the user U01 executes a taxi fare payment process via a predetermined application installed on the user terminal 10 (for example, the transaction control device 100, a taxi dispatch application provided by a taxi company, etc.).

The user terminal 10 transmits a notification that the user U01 has paid the taxi fare to the transaction control device 100 (step S18). Specifically, the user terminal 10 transmits a payment request to transfer the fare to the taxi company when the payment process for the taxi fare is executed in the above-mentioned application. Note that the taxi fare payment process may be performed via the transaction control device 100 or may be performed between the user U01 and the transportation device 30. When the payment process is performed between the user U01 and the transportation device 30, the user terminal 10 transmits information regarding the payment such as the fact that the payment process has been performed and the payment amount to the transaction control device 100.

The transaction control device 100 calculates the consideration to be paid by the delivery company to the user U01 based on the calculated cost when the user U01 pays the fare to the taxi company. For example, the transaction control device 100 calculates the consideration paid by the delivery company to the user U01 based on the labor charge for the user U01 receiving the delivered item at the delivery center and the cost incurred by the user U01 to receive the delivered item. calculate. More specifically, the transaction control device 100 adds the cost borne by the user U01 and a predetermined fee corresponding to the labor charge to calculate the consideration paid by the delivery company to the user U01.

Subsequently, the transaction control device 100 notifies the delivery company device 50 of the amount of consideration based on the calculated cost (step S19). When the delivery company device 50 is notified of the amount of consideration from the transaction control device 100, it executes processing for paying the notified amount of consideration (step S20).

Transaction control device 100 controls transactions (payment processing) by delivery company device 50. For example, the transaction control device 100 controls a transaction process in which money is deposited from an account owned by the delivery company device 50 to an account owned by the user U01. In this way, the transaction control device 100 returns the consideration for receiving the delivered item to the user U01 (step S21). Specifically, the transaction control device 100 returns part or all of the taxi fare paid by the user U01 to the taxi company as cashback to the user U01 in exchange for receiving the delivered item. In addition, the transaction control device 100 may perform processing related to granting the benefits notified to the user U01, as well as returning the consideration.

As described above using FIG. 1, the transaction control device 100 according to the first embodiment transmits to the user U01 a notification regarding a delivery item delivered to a delivery center, which is a predetermined base. Then, the transaction control device 100 acquires movement information that is information regarding the movement of the user U01 to the delivery center when receiving the delivery item related to the notification. Further, the transaction control device 100 calculates the cost incurred by the user U01 to receive the delivered item at the delivery center based on the acquired movement information.

In addition, the transaction control device 100 determines that, based on the information regarding the cost, consideration for receiving the delivered item is paid to the user U01 by the delivery company responsible for delivering the delivered item (in the example of FIG. 1, the delivery company device 50). Execute transaction processing.

In this way, the transaction control device 100 calculates the cost actually borne by the user U01, and returns consideration to the user U01 based on the calculated cost. Further, the transaction control device 100 executes transaction processing such that the user U01 can receive a fee and predetermined benefits for receiving the delivered item. As a result, the transaction control device 100 can motivate the user U01 to stop by the delivery center and allow the user U01 to receive the delivered goods at the delivery center, thereby reducing the effort of the delivery company and reducing the occurrence of re-delivery. It can be suppressed.

Next, using FIG. 2, the flow of the transaction control process described in FIG. 1 will be described, focusing on the operation of the user U01 on the user terminal 10. FIG. 2 is a diagram illustrating an example of transaction control processing according to the first embodiment. FIG. 2 shows an example in which the user terminal 10 displays information regarding a request to receive a delivered item and information regarding consideration notified from the transaction control device 100.

When the transaction control device 100 receives notification from the delivery company device 50 that the delivery item has arrived at the delivery center, the transaction control device 100 notifies the user terminal 10 of the arrival of the delivery item (step S31). As shown in FIG. 2, the user terminal 10 displays the notification transmitted from the transaction control device 100 on its screen.

In the example shown in FIG. 2, the user terminal 10 displays the following message: ``The package for you has arrived at the nearest delivery center.Would you please come and pick it up?If you come to pick it up, you will receive a special benefit! ” is displayed on the screen.

Transaction control device 100 transmits notification 71 to user terminal 10, for example, via a delivery service application running on user terminal 10. Note that the transaction control device 100 may send the notification to the user terminal 10 using not only an application but also a communication function such as SMS (Short Message Service).

After viewing the notification 71 displayed on the user terminal 10, the user U01 responds to the transaction control device 100 to the effect that he will receive the delivered item (package) at the delivery center (step S32). For example, the user U01 responds to the transaction control device 100 that the item will be received at the delivery center by pressing the display button 72 with the finger 90 indicating "receive at the delivery center." Note that when the user U01 responds that he/she does not want to receive the delivery item at the delivery center, the user U01 presses the display button 73 with the message "I would like delivery to my home" with the finger 90.

Thereafter, the user terminal 10 moves as the user U01 moves. At this time, the user terminal 10 transmits the movement information of the user U01 to the transaction control device 100. For example, the user terminal 10 periodically transmits movement information to the transaction control device 100 at predetermined intervals (for example, every 10 seconds).

Further, when the user U01 uses a taxi, the user terminal 10 requests the transportation device 30 to dispatch a taxi to the user U01 via a taxi dispatch application or the like. For example, user U01 inputs location information indicating the current location, a destination (for example, user U01's home), and a base (for example, a delivery center) to stop at while traveling to the destination on the taxi dispatch application. The information input by the user U01 is transmitted to the transportation device 30, and a taxi is dispatched. Note that the taxi dispatch application may have a function of displaying route information when stopping at a delivery center, additional amount of fare when stopping at a delivery center, etc. based on map information on the cloud, for example. . Further, the information displayed on the taxi dispatch application may be information acquired by the user terminal 10 via the transaction control device 100 or information acquired by the user terminal 10 via the transportation device 30. There may be.

Further, the user U01 may pay the taxi fare for the taxi he/she used via a taxi dispatch application or the like. For example, the user terminal 10 receives a notification of the taxi fare used via a taxi dispatch application. Specifically, the user terminal 10 receives a notification 75 from the transportation device 30 indicating the content, "Thank you for using the service. The amount spent this time is 3000 yen."

The user U01 presses the display button 76 indicating "OK" with the finger 90. As a result, payment processing to the transportation device 30 is executed, for example, from the account or credit card registered in advance by the user U01. At this time, the user terminal 10 requests the transportation device 30 to process the payment, and also transmits the taxi fare paid by the user U01 and travel information until the taxi fare is settled to the transaction control device 100 (step S33). ). Note that information regarding such payment processing may be transmitted from the transportation device 30 to the transaction control device 100.

The transaction control device 100 calculates the cost borne by the user U01 based on the movement information etc. acquired from the user terminal 10. The transaction control device 100 also calculates the amount of consideration to be cashed back from the delivery company to the user U01. Then, the transaction control device 100, triggered by the payment of the taxi fare from the user terminal 10, performs transaction processing in which compensation for receiving the delivered item is paid to the user by the delivery company responsible for delivering the delivered item. Execute.

Then, after executing the transaction process, the transaction control device 100 notifies the user U01 of the fee to be cashed back and the details of the privilege to be provided (step S34).

The user terminal 10 displays a notification 77 that reads, for example, "Thank you for receiving the package. We will give you a cashback of 2,000 yen of the taxi fee used for receiving the package." This means that the transaction control device 100 has calculated "2000 yen" as the consideration to be returned to the user U01. More specifically, this means that the transaction control device 100 controlled a transaction process in which "2,000 yen" was paid as compensation from the delivery company device 50 for the act of receiving the delivered item by the user U01. . Additionally, the user terminal 10 receives a notification 79 indicating that benefits such as points that can be used for a predetermined service have been granted, such as "500 points have been awarded to the customer for receiving the package." Display.

As described above using FIGS. 1 and 2, the transaction control device 100 performs transaction processing in conjunction with the user terminal 10, the transportation device 30, the delivery company device 50, etc. A transaction process is executed that can reduce the burden on user U01 caused by receiving. Hereinafter, the configuration of the transaction control device 100 that performs such processing and the transaction control system 1 including the transaction control device 100 will be described in detail.

[1-2. Transaction control system configuration]
The configuration of the transaction control system 1 including the transaction control device 100 according to the first embodiment will be described using FIG. 3. FIG. 3 is a diagram showing a configuration example of the transaction control system 1 according to the first embodiment. As illustrated in FIG. 3, the transaction control system 1 according to the first embodiment includes a user terminal 10, a transportation device 30, a delivery company device 50, and a transaction control device 100. These various devices are connected via a network N so that they can communicate by wire or wirelessly. Note that the transaction control system 1 shown in FIG. 3 may include a plurality of user terminals 10, a plurality of transportation devices 30, and a plurality of delivery company devices 50.

The user terminal 10 is, for example, an information processing device such as a smartphone, a desktop PC (Personal Computer), a notebook PC, a tablet terminal, a mobile phone, a PDA (Personal Digital Assistant), or a wearable device. It is. Furthermore, the user terminal 10 may include various smart devices having information processing functions. For example, the user terminal 10 may include smart home appliances such as a TV (Television) and installed speakers, smart vehicles such as cars, drones, household robots, and the like.

The transportation device 30 is an information processing device used by a transportation facility. For example, the transportation device 30 is realized by a terminal installed in a transportation means such as a taxi or a bus, a server device managed by a transportation operator, or a combination thereof. Furthermore, the transportation device 30 executes various processes in conjunction with the transaction control device 100. For example, when a user makes a payment for a taxi fare using a taxi dispatch application, the transportation device 30 may transmit information on such payment to the transaction control device 100.

The delivery company device 50 is an information processing device used by a delivery company. For example, the delivery company device 50 is a server device installed at a predetermined location by the delivery company, or a terminal used by each delivery company (delivery staff, etc.). Further, the delivery company device 50 may not be configured as a single device, but may be a combination of a server device and a terminal.

The delivery company device 50 generates delivery information based on orders for delivery items. Further, the delivery company device 50 transmits the identification information of the delivery destination included in the delivery information to the transaction control device 100. For example, the delivery company device 50 transmits the identification information of the user terminal 10 used by the user serving as the delivery destination, the user's contact information, etc. to the transaction control device 100.

The transaction control device 100 is a server device that sends notifications to users regarding items delivered to a predetermined base. As described above, the transaction control device 100 acquires movement information when the user moves to a predetermined base when receiving the delivery item related to the sent notification. Then, the transaction control device 100 calculates the cost incurred by the user to receive the delivered item at the predetermined base based on the movement information. Further, the transaction control device 100 executes a transaction process in which the shipping company pays the user a fee for receiving the delivered item based on the information regarding the cost.

[1-3. Structure of transaction control device]
Next, the configuration of the transaction control device 100 according to the first embodiment will be described using FIG. 4. FIG. 4 is a diagram showing a configuration example of the transaction control device 100 according to the first embodiment. As shown in FIG. 4, transaction control device 100 includes a communication section 110, a storage section 120, and a control section 130. The transaction control device 100 includes an input section (for example, a keyboard, a mouse, etc.) that receives various operations from an administrator using the transaction control device 100, and a display section (for example, a liquid crystal display, etc.) for displaying various information. ).

(About communication department 110)
The communication unit 110 is realized by, for example, a NIC (Network Interface Card). The communication unit 110 is connected to the network N by wire or wirelessly, and transmits and receives information to and from the user terminal 10, the transportation device 30, and the delivery company device 50 via the network N.

(About storage unit 120)
The storage unit 120 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory, or a storage device such as a hard disk or an optical disk. The storage unit 120 includes a delivery information storage unit 121 , a movement information storage unit 122 , a calculation condition storage unit 123 , and a transaction history storage unit 124 .

(About delivery information storage unit 121)
The delivery information storage unit 121 stores delivery information that is information regarding individual deliveries. Here, FIG. 5 shows an example of the delivery information storage unit 121 according to the first embodiment. FIG. 5 is a diagram showing an example of the delivery information storage unit 121 according to the first embodiment. In the example shown in FIG. 5, the delivery information storage unit 121 has items such as "delivery ID", "delivery company ID", "delivery destination user", "delivery destination information", and "delivery base information".

"Delivery ID" indicates identification information that identifies each delivery. The delivery ID is generated, for example, by the delivery company each time a delivery request is made and delivery occurs. "Delivery company ID" indicates identification information that identifies a delivery company. Note that in this specification, identification information as shown in FIGS. 5 to 8 may be used as reference symbols. For example, the delivery identified by the delivery ID "F01" may be expressed as "delivery F01."

“Delivery destination user” indicates a user who is the destination of delivery. "Delivery destination information" indicates information on the destination registered for each delivery. "Delivery base information" indicates the base where the delivery item arrives before it is delivered to the user. For example, the base is a delivery center set up by each delivery company, and is the delivery center closest to the delivery destination. Note that the base does not need to be a delivery center as long as it is a place where the user can go and receive the delivered item. For example, the base may be a convenience store or the like where delivery items are temporarily kept.

That is, the example of data shown in FIG. 5 indicates that delivery F01 identified by delivery ID "F01" is a delivery performed by delivery company G01 identified by delivery company ID "G01". Further, delivery F01 indicates that the delivery destination user is "user U01" and that the delivery destination's "address", "contact information", and "scheduled delivery date and time" are registered as the delivery destination information. Further, in the delivery F01, it is shown that the nearest base of the user U01 to which the delivery item is delivered is "Delivery Center XXX".

(Regarding movement information storage unit 122)
The movement information storage unit 122 stores information related to movement information acquired from the user or the transportation device 30. Here, FIG. 6 shows an example of the movement information storage unit 122 according to the first embodiment. FIG. 6 is a diagram illustrating an example of the movement information storage unit 122 according to the first embodiment. In the example shown in FIG. 6, the movement information storage unit 122 has items such as "delivery ID", "delivery destination user", "terminal ID", and "movement information". Furthermore, "movement information" has sub-items such as "notification date and time", "base", "location information at the time of notification", "transportation means", and "traveling distance to base".

“Delivery ID” and “Delivery destination user” correspond to the same item shown in FIG. 5. “Terminal ID” is identification information that identifies the user terminal 10 used by the user. The terminal ID is, for example, unique identification information (device ID, etc.) of the user terminal 10. The delivery company device 50 and the transaction control device 100 can uniquely identify the user terminal 10 using the terminal ID. Note that the information registered as the terminal ID may include terminal model information and the like.

"Movement information" indicates information regarding the movement of the user. The "notification date and time" indicates the date and time when the user was notified of the request to receive the delivery item. “Base” indicates the base where the delivery item is received.

“Position information at the time of notification” indicates the position information of the user terminal 10 when the transaction control device 100 notifies the user terminal 10. In FIG. 6, the location information at the time of notification is conceptually expressed as "B01", but in reality, the item of location information at the time of notification includes the specific location detected by the user terminal 10. Information (eg, specific numerical values indicating longitude and latitude) is stored. Note that the location information items at the time of notification include, for example, the address or area name indicating the location of the user terminal 10, or specific information such as "user's home", rather than numerical values of longitude and latitude. Information indicating the location may be stored. For example, if information such as that the user terminal 10 is communicating with an IoT (Internet of Things) device installed at the user's home is acquired, the transaction control device 100 may detect the user terminal 10 at the time of notification. The location is estimated to be the "user's home."

"Transportation means" indicates the means of transportation by which the user traveled to the base after the notification was given. The transaction control device 100 acquires information regarding the user's means of transportation from the user terminal 10 or the transportation device 30, for example. Specifically, the transaction control device 100 acquires information that the user uses a taxi as a means of transportation via a taxi dispatch application used by the user terminal 10. Alternatively, the transaction control device 100 acquires information that the user is using a rental car as a means of transportation from the transportation device 30 installed in the rental car. Note that the transaction control device 100 may accept a user's declaration regarding the means of transportation used for transportation.

“Distance traveled to the base” indicates the distance traveled from the location of the user terminal 10 at the time of notification to the base. In FIG. 6, the travel distance to the base is conceptually expressed as "D01", but in reality, the travel distance to the base item includes the specific distance detected by the user terminal 10. A numerical value indicating the value is stored. For example, the user terminal 10 activates an application capable of acquiring route and distance information, such as a map application or a car navigation application, at the timing when receiving a notification from the transaction control device 100 and approving receipt of the delivery item. Then, the user terminal 10 acquires the travel distance to the base using the functions of the map application, etc., and transmits the acquired information to the transaction control device 100. The transaction control device 100 stores the information acquired from the user terminal 10 in the item of travel distance to the base. Note that the transaction control device 100 acquires the location information of the user terminal 10 and the location information of the base, and measures the distance between the user terminal 10 and the base by comparing the information with predetermined map information, and then travels to the base. You may also obtain the distance traveled.

That is, the example of the data shown in FIG. 6 indicates that the delivery F01 is a delivery to the user U01, and the terminal ID of the user terminal 10 owned by the user U01 is "A01". Furthermore, regarding the movement information of user U01 for delivery F01, the notification date and time is "June 1, 2017 12:00," the base is "Delivery Center XXX," and the location information at the time of notification is "B01." , indicates that the means of transportation is "taxi" and the travel distance to the base is "D01".

(About calculation condition storage unit 123)
The calculation condition storage unit 123 stores information regarding conditions for performing cost calculation. Here, FIG. 7 shows an example of the calculation condition storage unit 123 according to the first embodiment. FIG. 7 is a diagram showing an example of the calculation condition storage unit 123 according to the first embodiment. In the example shown in FIG. 7, the calculation condition storage unit 123 has items such as "condition ID", "transportation means", "calculation cost", "calculation method", and "condition".

“Condition ID” indicates identification information that identifies a condition. "Transportation means" indicates a means of transportation that corresponds to the condition. “Calculated cost” indicates the type of fee that is recognized as a cost borne by the user. "Calculation method" indicates the method used when calculating the cost borne by the user. The "conditions" indicate the conditions under which the fee paid by the user upon receiving the delivered item is recognized as a cost borne by the user. It is assumed that the conditions are arbitrarily input or updated by, for example, the administrator of the transaction control device 100.

In other words, in the example of the data shown in FIG. 7, the condition J01 identified by the condition ID "J01" is applied when the means of transportation is "taxi", and the cost calculated as the user's burden is indicates "ride fee" and "fee". It also indicates that the calculation method used to calculate the cost uses "mileage distance" and "ride time." Furthermore, one of the conditions for the calculated cost to be recognized as a fee borne by the user is that "the base is closest to the user's home." This condition means that, for example, even if a user receives a delivered item at a base that is not the closest to his or her home, the fee paid by the user for receiving the item will not be calculated as a cost. Another condition indicates that "the distance to the base is less than or equal to a predetermined distance." This condition means that, for example, even if a delivery item is received by using a taxi over a predetermined distance, only the cost of the ride up to the predetermined distance will be recognized as a cost. In addition, one of the other conditions indicates "linkage with an app (location information)." For example, in order for a taxi fare to be calculated as a cost, a predetermined application provided by the transaction control device 100 is used to dispatch a taxi, and location information is continuously transmitted to the transaction control device 100. This indicates that what you have done is a condition.

(About transaction history storage unit 124)
Transaction history storage unit 124 stores history regarding transactions executed by transaction control device 100. Here, FIG. 8 shows an example of the transaction history storage unit 124 according to the first embodiment. FIG. 8 is a diagram showing an example of the transaction history storage unit 124 according to the first embodiment. In the example shown in FIG. 8, the transaction history storage unit 124 stores "transaction ID,""deliveryID,""transactionobject,""user payment amount,""calculatedcost," and "payment amount of consideration." , "Cashback" and "Benefits".

"Transaction ID" indicates identification information that identifies each transaction. "Delivery ID" corresponds to the same item shown in FIG. 5, and indicates identification information for identifying the delivery corresponding to the transaction. “Transaction object” indicates an entity that is the object of a transaction executed by transaction control device 100 in each delivery.

"User's payment amount" indicates the fee paid by the user. Specifically, the amount paid by the user indicates the amount of money the user pays when traveling to the base to receive the delivered item. "Calculated cost" indicates the cost calculated as borne by the user for receiving the delivered item. The calculated cost is calculated by transaction control device 100 based on the movement information.

The "payment amount of consideration" indicates the amount of consideration paid by the delivery company to the transaction control device 100 side as consideration for receiving the delivered item. Note that the payment amount of consideration may be the same as the calculated cost, or may be a fee obtained by adding a predetermined fee to the calculated cost.

"Cashback" indicates the amount of money returned to the user as consideration for receiving the delivered item. The amount of cash back may be the same as the calculated cost, or may be a fee obtained by adding a predetermined fee to the calculated cost.

“Benefit” indicates a privilege given to the user for receiving the delivered item at the base. The benefits are, for example, points that can be used for predetermined services. Note that the privilege is not limited to the example shown in FIG. 8, and may be, for example, a taxi ticket, a shopping coupon, or the like.

That is, in the example of the data shown in FIG. 8, transaction T01 identified by transaction ID "T01" is a transaction related to delivery F01, and the transaction targets are "delivery company G01", "user U01", It shows that it is "taxi company M01". Further, in transaction T01, the payment amount from user U01 to taxi company M01 is "3000 yen", and the cost calculated as the burden of user U01 is "2000 yen". Further, in transaction T01, the control amount of consideration paid by delivery company G01 as consideration for receiving the delivered goods at the base is "2200 yen." In transaction T01, the amount cashed back to user U01 is "2000 yen" and the benefit granted to user U01 is "500 points."

Note that although not shown in FIG. 8, the transaction history storage unit 124 may store a history such as the number of times each user received a delivered item in each transaction. Further, the transaction history storage unit 124 may store a history such as how often the user came to pick up the package at the base in a plurality of deliveries to a certain user. Further, the transaction history storage unit 124 may store evaluation values of users based on their tendency to receive delivered goods at the base. For example, the transaction history storage unit 124 may store information indicating that a high evaluation value is given to a user who has a relatively high tendency to receive delivery items at a base.

(About the control unit 130)
Returning to FIG. 4, the explanation will be continued. The control unit 130 is, for example, a controller, and uses a CPU (Central Processing Unit), an MPU (Micro Processing Unit), etc. to execute various programs (transaction control programs) stored in a storage device inside the transaction control device 100. (corresponding to one example) is realized by being executed using RAM as a work area. Further, the control unit 130 is a controller, and is realized by, for example, an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).

As shown in FIG. 4, the control unit 130 includes a first acquisition unit 131, a transmission unit 132, a second acquisition unit 133, a reception unit 134, a calculation unit 135, a third acquisition unit 136, and transaction control. 137, and realizes or executes information processing functions and operations described below. Note that the internal configuration of the control unit 130 is not limited to the configuration shown in FIG. 4, and may be any other configuration as long as it performs information processing to be described later. Further, the connection relationship between the respective processing units included in the control unit 130 is not limited to the connection relationship shown in FIG. 4, and may be other connection relationships.

(About the first acquisition unit 131)
The first acquisition unit 131 acquires information regarding a delivery item delivered to a predetermined base and information regarding a user who is a recipient of the delivery item. For example, the first acquisition unit 131 acquires information regarding the delivered item and information regarding the user who is the recipient, based on information transmitted from the delivery company device 50.

Specifically, the first acquisition unit 131 acquires information indicating that the item has been delivered to a predetermined base (for example, a delivery center nearest the user). In this case, the first acquisition unit 131 sends the acquired information to the transmission unit 132. Further, the first acquisition unit 131 stores the acquired information in the delivery information storage unit 121 or the like.

(About the transmitter 132)
The transmitting unit 132 transmits to the user a notification regarding a delivery item delivered to a predetermined base. For example, the transmitter 132 transmits the notification to the user via a predetermined application such as a home delivery service application provided by the transaction control device 100. Note that the transmitter 132 may transmit the notification to the user using a function such as SMS, for example.

Note that, when notifying the user, the transmitting unit 132 may also transmit information regarding the delivered item delivered to a predetermined base. For example, the transmitter 132 may transmit information such as the origin of the delivery item, the scheduled date and time of delivery of the delivery item, and the location where the delivery item will be delivered. Specifically, the transmitting unit 132 generates a notification containing delivery information by embedding information such as the shipping origin in a predetermined fixed text file or the like.

Further, the transmitter 132 may send the notification in a manner that allows the user to reply with various requests at the user terminal 10 that received the notification. For example, the transmitter 132 may notify the user in a manner that allows the user to respond with a request to change the scheduled delivery date and time, the delivery destination, and the like.

Further, the transmitting unit 132 may transmit a notification to the user that includes information regarding a benefit given to the user when the user receives the delivered item at a predetermined base. Thereby, the transmitter 132 can motivate the user to actively try to receive the delivered item at the base.

(About the second acquisition unit 133)
The second acquisition unit 133 acquires movement information that is information regarding movement when the user moves to a predetermined base when receiving the delivery item related to the notification transmitted by the transmission unit 132.

For example, the second acquisition unit 133 acquires information regarding the means of transportation used by the user as movement information. More specifically, the second acquisition unit 133 acquires information regarding the use of at least one of a taxi, a rental car, a rental cycle, a train, a bus, and other means of transportation as means of transportation. Note that the transportation means are not limited to those exemplified above, and may include transportation means similar to the transportation means exemplified above.

For example, the second acquisition unit 133 may acquire information regarding the means of transportation to be used from the user or from the transportation device 30 corresponding to each means of transportation. Specifically, when the user is using a taxi dispatch application, the second acquisition unit 133 acquires information indicating that the user used a taxi as a means of transportation based on the usage history. In addition, when the second acquisition unit 133 acquires information such as that the user passed through the ticket gate from the user terminal 10 (for example, when the user terminal 10 is used to process the payment of transportation fees or pass through the ticket gate), the second acquisition unit 133 Obtains information that the person used public transportation such as a train.

Further, the second acquisition unit 133 may acquire information regarding the use of a private car owned by the user as a means of transportation. For example, the second acquisition unit 133 acquires information regarding a private car that the user uses on a daily basis, based on information transmitted from a car navigation application that the user uses.

The second acquisition unit 133 also acquires the distance from the point where the user is located to the predetermined base as movement information. In this case, the location where the user is located indicates, for example, the location where the user is located at the time when the user is notified and the user responds to transaction control device 100 that he/she is heading to the base to receive the delivered item.

For example, the second acquisition unit 133 identifies the point where the user is located by acquiring location information from the user terminal 10 at the timing of transmitting the notification or the timing of receiving a response from the user. Further, the second acquisition unit 133 derives a route from the point where the user is located to a predetermined base based on predetermined map information and the like, and acquires the distance of the derived route. Note that the second acquisition unit 133 may acquire the distance from the point where the user is located to the predetermined base using not only map information but also a predetermined known technique. For example, the second acquisition unit 133 may acquire the distance from the point where the user is located to the predetermined base by inputting the location information of the user terminal 10 and the location information of the base into a predetermined search engine. .

Note that the second acquisition unit 133 may acquire location information indicating the location of the user's home, location information indicating the location of the user's place of work, etc., which may be the location of the delivery destination. For example, the second acquisition unit 133 refers to the delivery address and workplace of the user described in the delivery information, and obtains location information indicating the location of the user's home and location information indicating the location of the user's workplace. etc. may be obtained. Such location information may be used to derive route information and distance information when a user moves to a base.

Here, the second acquisition unit 133 may estimate the location information of the user's base by continuing to acquire the location information. For example, the second acquisition unit 133 may estimate position information that is routinely acquired from late night to early morning among the position information acquired from the user terminal 10 as position information indicating the user's home. Alternatively, the second acquisition unit 133 may estimate that among the position information acquired from the user terminal 10, position information that is routinely acquired during the day on weekdays is the position information indicating the user's place of work. .

Further, the second acquisition unit 133 may acquire the movement information when the reception unit 134 receives a response indicating that the user will receive the delivered item at the base, or may acquire the movement information at any timing. You may. For example, even before a notification is sent to the user, the second acquisition unit 133 collects movement information (location information of the user terminal 10, etc.) every time the user launches an application such as a delivery service application or a taxi dispatch application. may be obtained.

Note that the second acquisition unit 133 may acquire movement information not only from the user terminal 10 but also from the transportation device 30. For example, when the transportation device 30 is managed by a taxi company, the second acquisition unit 133 acquires information about the operation of a taxi dispatched by the user and information about the taxi fare from the transportation device 30 as movement information. Good too. In this case, the transportation device 30 identifies the taxi in which the user is riding based on the information that the user requested a taxi dispatch via the taxi dispatch application and communication processing with the transaction control device 100. Then, the transportation device 30 transmits various information such as operation information and fare regarding the specified taxi, information on whether the user was riding in the taxi, etc. to the transaction control device 100 side.

(Regarding the receiving section 134)
The receiving unit 134 receives various communications and responses. For example, the receiving unit 134 receives a response from the user terminal 10 indicating that the user will receive the delivered item at the base.

Further, the receiving unit 134 receives a notification that the user has borne the cost when receiving the delivered item. Specifically, the receiving unit 134 receives a notification from the transportation device 30 that the user has processed the payment for transportation expenses, etc.

Further, the receiving unit 134 may receive the notification via an application executed within the user terminal 10 owned by the user. For example, as shown in FIG. 1, according to the taxi dispatch application used by the user terminal 10, the user executes a taxi fare payment process via the application. In this case, the user terminal 10 performs payment processing for the transportation device 30 and transmits information regarding the payment (payment amount, etc.) to the transaction control device 100. Then, the receiving unit 134 receives information regarding the payment transmitted from the user terminal 10.

(About the calculation unit 135)
Based on the movement information acquired by the second acquisition unit 133, the calculation unit 135 calculates the cost incurred by the user to receive the delivered item at a predetermined base.

For example, the calculation unit 135 calculates the cost based on information regarding the means of transportation used by the user. The calculation unit 135 refers to the calculation condition storage unit 123 and calculates the cost based on the content to be calculated as the cost set for each means of transportation.

Specifically, the calculation unit 135 calculates the cost based on the transportation cost incurred by the user to receive the delivered item at a predetermined base, which is the transportation cost incurred by using the means of transportation. For example, when the means of transportation is a taxi, the calculation unit 135 calculates the cost based on the fare (taxi fare) incurred by using the taxi.

Note that the calculation unit 135 may calculate all of the amount of money paid by the user, such as transportation expenses, as a cost, or may calculate a part of it as a cost. For example, when the user uses a taxi, the calculation unit 135 obtains the location information at the time the user responded to the notification, the location information of the initial destination, and the location information of the base. , calculate the cost based on this information. Specifically, the calculation unit 135 calculates both the ride fee when the user stops at the base in response to the notification and the ride fee when it is assumed that the user goes directly to the original destination.

For example, the calculation unit 135 refers to the calculation condition storage unit 123, and when the means of transportation is a taxi, calculates the fare using a calculation method based on the travel distance and the riding time. In this case, the calculation unit 135 may make an inquiry to the transportation device 30 as necessary to obtain the method of calculating the fare, the set price of the fare, and the like. Then, the calculation unit 135 calculates the difference between the fare when the user stops at the base in response to the notification and the fare when it is assumed that the user went directly to the original destination as a cost borne by the user. calculate.

In addition, when a private car owned by the user is used as a means of transportation, the calculation unit 135 calculates the fuel cost incurred by using the private car and the cost incurred by the user to receive the delivered goods at a predetermined base. The cost may be calculated based on the calculated fuel cost. For example, the calculation unit 135 calculates the user's Calculate the costs incurred by

Further, the calculation unit 135 may calculate the cost using various calculation methods depending on the means of transportation. For example, when the means of transportation is a rental car or a rental cycle, the calculation unit 135 may calculate all or part of the rental fee as the cost. Further, the calculation unit 135 may calculate the cost of a rental car by taking fuel costs and the like into consideration.

Note that when the distance from the point where the user is located to the predetermined base is acquired as the movement information, the calculation unit 135 may calculate the cost based on the acquired distance. For example, in the acquired movement information, if the means of transportation, etc. are not clear, or if it is difficult to calculate transportation costs, etc., the calculation unit 135 may set a predetermined value to the user's location and the distance to the base. The cost borne by the user may be calculated by a method such as multiplying by .

In this case, the calculation unit 135 may determine whether the distance satisfies a predetermined condition and calculate the cost based on the determined result. For example, the calculation unit 135 calculates the current location of the user (e.g., the location where the user boarded a taxi or the location at the time of responding to a notification), the base such as a delivery center, and the user's destination (e.g., the user's home). ), the distance actually traveled by the user is calculated based on the position information indicating each of the . Further, the calculation unit 135 calculates a distance obtained by subtracting the travel distance when the user is assumed to have traveled from the current location to his or her home without stopping at a base from the user's actual travel distance. Then, when the calculated distance satisfies a predetermined condition, the calculation unit 135 calculates the cost borne by the user based on the calculated distance. In other words, the calculation unit 135 determines whether the distance from the point where the user is located to the predetermined base satisfies the predetermined condition, and calculates the cost based on the distance determined to satisfy the predetermined condition. may be calculated.

In the above example, the calculation unit 135 may set various conditions. For example, one example of the condition is that the actual travel distance of the user is 1.2 times or less compared to the travel distance assuming that the user traveled from the current location to the home without stopping at the base. It is. The calculation unit 135 can adjust the distance used for cost calculation by setting conditions regarding the amount of distance, so it can avoid calculating an excessively high value as the cost borne by the user. . Alternatively, the condition may be that the distance obtained by subtracting the travel distance from the user's actual travel distance assuming that the user traveled from the current location to his or her home without stopping at a base is less than or equal to a predetermined value. . That is, when an excessively long distance movement is performed, the calculation unit 135 calculates the cost using only the distance that satisfies the condition, instead of calculating using the entire distance of the movement. You may also do so. Further, the calculation unit 135 may calculate the cost based not only on the distance but also on the time required to travel to the base. The calculation unit 135 may set a predetermined condition regarding the required time as well as the distance described above, and calculate the cost using only the amount of time that satisfies the condition. Further, the calculation unit 135 may calculate the cost based not only on the distance but also on the time required to travel to the base. Further, the calculation unit 135 may calculate the cost based not only on the distance but also on the time required to travel to the base.

Furthermore, the calculation unit 135 may include in the cost a predetermined fee for the user's effort of visiting the base. Specifically, the calculation unit 135 calculates the cost spent by the user to receive the delivered item, including a predetermined fee for the user's effort, in addition to the actual expenses such as the above-mentioned transportation and fuel costs. do. The predetermined fee required for the user's effort may be a fixed amount or a dynamic amount. For example, the calculation unit 135 may include a larger amount of fees in the cost as the distance from the point where the user is located to the predetermined base is longer.

Further, the calculation unit 135 may refer to the calculation condition storage unit 123 and calculate only costs incurred under conditions that meet predetermined conditions as costs borne by the user. For example, when the user uses a taxi, the calculation unit 135 determines that ``the base from which the user receives the delivered item must be the closest base to his home,'' or ``the distance to the base must be less than a predetermined distance.'' The cost may be calculated based on a condition such as "location information is acquired in conjunction with an application." Note that the conditions listed above are just examples, and the calculation unit 135 may calculate the cost after setting various conditions.

The calculation unit 135 stores information regarding the calculated cost in the transaction history storage unit 124. Further, when the calculation unit 135 receives an input or an update regarding the calculation conditions from, for example, the administrator of the transaction control device 100 or the transportation device 30, the calculation unit 135 stores the information in the calculation condition storage unit 123, or stores the information in the calculation condition storage unit 123. and update the information. Further, the calculation unit 135 sends information regarding the calculated cost to the third acquisition unit 136.

Note that the calculation unit 135 may perform the cost calculation process at any timing. For example, the calculation unit 135 may perform the cost calculation process upon receiving information from the delivery company device 50 that the user has received the delivered item at the base. Alternatively, the calculation unit 135 may perform the cost calculation process upon receiving information from the transportation device 30 that the user has paid an expense such as a taxi fare.

Furthermore, the calculation unit 135 may calculate the consideration paid by the delivery company to the transaction control device 100 based on the calculated cost. For example, the calculation unit 135 may calculate an amount obtained by adding a predetermined fee to the amount of costs borne by the user as the consideration paid by the delivery company to the transaction control device 100 side.

(About the third acquisition unit 136)
The third acquisition unit 136 acquires information regarding the cost borne by the user when receiving the delivery item when the user receives the delivery item delivered to a predetermined base. For example, the third acquisition unit 136 acquires the amount calculated by the calculation unit 135 as information regarding the cost borne by the user.

Here, the third acquisition unit 136 may acquire information other than the amount calculated by the calculation unit 135 as information regarding the cost borne by the user. Specifically, the third acquisition unit 136 acquires, as information regarding cost, information regarding the transportation fee of the transportation facility used by the user to receive the delivered item. For example, the third acquisition unit 136 may acquire from the user the transportation fee itself of the transportation facility used by the user, and estimate the acquired transportation fee as the cost borne by the user.

More specifically, the third acquisition unit 136 may acquire information regarding the price of the taxi that the user used to receive the delivered item. In this case, the third acquisition unit 136 may acquire the taxi fare via the transportation device 30 or may acquire the taxi fare based on a self-report from the user. Further, when the transportation device 30 and the taxi dispatch application in the user terminal 10 are linked, the third acquisition unit 136 may acquire information regarding the taxi price via the application.

Note that the third acquisition unit 136 may acquire the entire amount of the taxi fare paid by the user as cost-related information, or may acquire a part of the amount as cost-related information. Specifically, the third acquisition unit 136 acquires, as a part of the amount, information regarding the taxi fee incurred when the user visits a predetermined base. That is, the third acquisition unit 136 may acquire only the amount incurred when the user visits the base as the cost borne by the user.

In addition, the third acquisition unit 136 acquires information regarding the transportation fee of the transportation facility used by the user when receiving the delivered item, and also acquires information on the transportation fee estimated to be incurred when the user travels to the destination without stopping at the base. Information regarding transportation costs may also be obtained. As described above, based on the function of the taxi dispatch application, the calculation unit 135 calculates the transportation cost if the user takes a taxi to the destination, or if the user stops by a base, according to the destination entered by the user. You can estimate transportation costs. That is, the calculation unit 135 can calculate not only the transportation cost when the user actually travels, but also the transportation cost that is estimated to be incurred when the user travels to the destination without stopping at a base. Note that the calculation unit 135 may calculate the transportation cost (for example, the transportation cost for a train or bus) to the destination or base to which the user intends to travel, based on, for example, a predetermined transfer guide application or the like. The third acquisition unit 136 acquires information regarding the transportation expenses calculated by the calculation unit 135 in this manner.

In addition, before the user moves to a predetermined base, the third acquisition unit 136 acquires information regarding the transportation fee of the transportation facility used by the user to receive the delivered item, so that the user can travel to the destination without stopping at the base. You may also obtain the amount after deducting the transportation expenses that are estimated to be incurred in that case. As described above, the calculation unit 135 can calculate the transportation cost to the destination or base specified by the user, based on the function of the taxi dispatch application, before the user actually travels. Therefore, before the user moves to a predetermined base, the third acquisition unit 136 acquires information regarding the transportation fee (for example, the amount of the specific transportation fee) of the transportation facility that the user uses to receive the delivered item. can do.

(About transaction control unit 137)
The transaction control unit 137 executes a transaction process in which the delivery company responsible for delivering the delivered item pays the user compensation for receiving the delivered item, based on the information regarding the cost acquired by the third acquiring unit 136.

Specifically, the transaction control unit 137 provides cash back to the user based on the consideration paid by the delivery company to the transaction control device 100, so that the delivery company pays the user the payment for receiving the delivered item. Perform payment transaction processing.

For example, the transaction control unit 137 executes the transaction process when the receiving unit 134 receives a notification that the user has borne the cost of receiving the delivered item. Specifically, the transaction control unit 137 executes the transaction process when a notification is received via an application (such as the above-mentioned taxi dispatch application) executed in the user terminal 10 owned by the user. In this case, the transaction control unit 137 notifies the user via the application that the transaction process has been executed. For example, the transaction control unit 137 notifies the user that the transaction process has been executed by transmitting the notification 77, notification 79, etc. shown in FIG. 2.

For example, the transaction control unit 137 executes a transaction process in which all or part of the cost (for example, transportation fee) acquired by the third acquisition unit 136 is paid by the delivery company to the user. That is, the transaction control unit 137 can eliminate the disadvantages of the user traveling to the base to receive the delivered item by conducting a transaction in which the amount paid by the user is returned.

Specifically, the transaction control unit 137 executes a transaction process in which all or part of the price of the taxi used by the user to receive the delivered item is paid to the user by the delivery company. In this case, the transaction control unit 137 does not treat the entire amount paid as a taxi fee as a cost, but rather all or part of the taxi fee generated when the user visits a predetermined base is transferred from the delivery company to the user. may perform transaction processing that is paid for by More specifically, the transaction control unit 137 executes a transaction process in which the taxi fee spent by the user to go to the base is returned to the user.

In addition, the transaction control unit 137 calculates the amount obtained by subtracting the transportation cost estimated to be incurred if the user travels to the destination without stopping at the base from the transportation cost of the transportation used by the user to receive the delivered item. Transaction processing may be executed in which the delivery company pays the user an amount exceeding the amount. In this case, the transaction control unit 137 returns compensation so that the user can travel at a substantially lower rate by going through the delivery base rather than going directly to the destination. transactions can be controlled. Specifically, when considering the consideration returned for going through a delivery base, the user will receive an amount of consideration that is actually more profitable for the user to go through the base than to go directly to the destination. can be received. Note that the transportation expenses and the like that are estimated to be incurred when the user travels to the destination without stopping at the base are calculated in advance by the calculation unit 135 and acquired by the third acquisition unit 136, as described above.

Further, if the transaction control unit 137 receives a response from the user who has been notified of the amount acquired by the third acquisition unit 136 to the effect that the user approves the amount, the transaction control unit 137 determines that the consideration for receiving the delivered item will be transferred from the delivery company to the user. It may also be possible to perform transaction processing that is paid for. That is, the transmitter 132 transmits to the user a notification that includes information such as how much consideration is scheduled to be returned to the user. Then, if there is a history (log) indicating that the user has responded that he or she has approved the amount, the transaction control unit 137 executes the transaction processing described above. Thereby, the transaction control unit 137 can execute the transaction process after the user is satisfied with the amount of consideration. Therefore, the transaction control unit 137 can motivate the user to more actively go to the base to receive the delivered item.

Here, the transaction control unit 137 may execute a transaction process in which the delivery company pays a fee for the transportation facility used by the user to receive the delivered item at the predetermined base to the transportation facility operator. . For example, the transaction control unit 137 may execute a transaction process in which the delivery company pays a predetermined fee not only to the user who came to receive the delivered item but also to the taxi company or the like that transported the user. Thereby, the transaction control unit 137 can reduce the effort of the delivery company for delivery, and can also execute transaction processing that benefits the transportation facility such as the taxi company that transported the user.

In addition to the transaction processing described above, the transaction control unit 137 may execute a process of granting a benefit to a user who has received a delivered item. For example, the transaction control unit 137 calculates the number of points and coupon content that can be used for a predetermined service based on the amount of cashback to the user. The transaction control unit 137 then executes a transaction process that provides cash back to the user, as well as a process that provides points and coupons to the user.

Transaction control unit 137 stores the results of executed transactions in transaction history storage unit 124. Note that the transaction control unit 137 may store detailed information of the transaction, such as that a predetermined delivery company has caused non-payment. Further, the transaction control unit 137 may store evaluation information for each delivery company or transportation facility in the transaction history storage unit 124, depending on the transaction status.

[1-4. User terminal configuration]
Next, the configuration of the user terminal 10 according to the first embodiment will be described using FIG. 9. FIG. 9 is a diagram showing a configuration example of the user terminal 10 according to the first embodiment. As shown in FIG. 9, the user terminal 10 includes a communication section 11, an input section 12, a display section 13, a detection section 14, a storage section 15, and a control section 16. Note that the connection relationship between the respective processing units included in the user terminal 10 is not limited to the connection relationship shown in FIG. 9, and may be other connection relationships.

The communication unit 11 is connected to the network N by wire or wirelessly, and transmits and receives information to and from the transportation device 30, the delivery company device 50, and the transaction control device 100. For example, the communication unit 11 is realized by a NIC or the like.

The input unit 12 is an input device that accepts various operations from the user. For example, the input unit 12 is realized by operation keys etc. provided on the user terminal 10. Furthermore, the input unit 12 may include an imaging device (such as a camera) for photographing images, and a sound collection device (such as a microphone) for collecting sounds.

The display unit 13 is a display device for displaying various information. For example, the display section 13 is realized by a liquid crystal display or the like. The display unit 13 displays, for example, a notification (message) transmitted from the transaction control device 100. Note that when a touch panel is employed in the user terminal 10, a part of the input section 12 and the display section 13 are integrated.

The detection unit 14 detects various operations on the user terminal 10, environmental information around the user terminal 10, and the like. For example, the detection unit 14 is realized by a sensor or an antenna that detects various information. Specifically, the detection unit 14 detects the communication status of devices connected to the user terminal 10, the illuminance and noise around the user terminal 10, the physical movement of the user terminal 10, the location information of the user terminal 10, etc. Detect.

For example, the detection unit 14 detects a user's operation based on information input to the input unit 12. That is, the detection unit 14 detects that there is an input of an operation of touching the screen on the input unit 12, that there is an input of voice, etc. Further, the detection unit 14 may detect that a predetermined application is activated by the user. If such an application is an application that operates an imaging function (for example, a camera) in the user terminal 10, the detection unit 14 detects that the imaging function is being used by the user. Furthermore, the detection unit 14 may detect an operation in which the user terminal 10 itself is moved based on data detected by an acceleration sensor, a gyro sensor, or the like provided in the user terminal 10. For example, the detection unit 14 detects that the user terminal 10 is in the user's hand, that the user is handling the user terminal 10 with one hand, etc. based on data detected by a gyro sensor or the like.

Furthermore, the detection unit 14 detects the current position of the user terminal 10. Specifically, the detection unit 14 receives radio waves transmitted from a GPS (Global Positioning System) satellite, and based on the received radio waves, detects location information (for example, latitude and longitude) indicating the current location of the user terminal 10. get.

Note that the detection unit 14 may acquire position information using various methods other than GPS. For example, if the user terminal 10 has a function equivalent to a contactless IC card used at a station ticket gate or a store, etc. (or if the user terminal 10 has a function to read the history of a contactless IC card) case), the location used is recorded together with the information that the payment of the boarding fee at the station was made by the user terminal 10. The detection unit 14 detects this information and acquires it as position information. Furthermore, when the user terminal 10 communicates with a specific access point, the detection unit 14 may detect location information that can be obtained from the access point. Further, the position information may be acquired by an optical sensor, an infrared sensor, a magnetic sensor, etc. provided in the user terminal 10.

Furthermore, the detection unit 14 detects an external device connected to the user terminal 10. For example, the detection unit 14 detects an external device based on exchange of communication packets with the external device, signals emitted by the external device, and the like. Specifically, the detection unit 14 detects radio waves such as Wifi (registered trademark) and Bluetooth (registered trademark) used by an external device. Further, the detection unit 14 may detect the type of connection with the external device when communication with the external device is established. For example, the detection unit 14 detects whether the external device is connected by wire or wireless communication. Further, the detection unit 14 may detect a communication method or the like used in wireless communication. Further, the detection unit 14 may detect the external device based on information acquired by a radio wave sensor that detects radio waves emitted by the external device, an electromagnetic wave sensor that detects electromagnetic waves, or the like. An example of the external device is another device (another user terminal 10) used by a user who uses the user terminal 10, such as a wearable device or an installed IoT (Internet of Things) device.

Furthermore, the detection unit 14 detects the environment in the user terminal 10. The detection unit 14 uses various sensors and functions provided in the user terminal 10 to detect information regarding the environment. For example, the detection unit 14 may include a microphone that collects sounds around the user terminal 10, an illuminance sensor that detects the illuminance around the user terminal 10, an acceleration sensor that detects the physical movement of the user terminal 10 (or A gyro sensor, etc.), a humidity sensor that detects the humidity around the user terminal 10, a geomagnetic sensor that detects the magnetic field at the location of the user terminal 10, etc. are used. The detection unit 14 detects various information using various sensors. For example, the detection unit 14 detects the noise level around the user terminal 10 and whether the illuminance around the user terminal 10 is suitable for imaging the user's iris. Furthermore, the detection unit 14 may detect surrounding environment information based on photos and videos taken with a camera.

Further, the user terminal 10 may acquire context information indicating the context of the user terminal 10 based on information detected by the detection unit 14. As described above, the user terminal 10 uses various built-in sensors to collect various physical quantities such as position, acceleration, temperature, gravity, rotation (angular velocity), illuminance, geomagnetism, pressure, proximity, humidity, and rotation vector as context information. Get as. Further, the user terminal 10 may use its built-in communication function to obtain connection status with various devices (for example, information regarding establishment of communication, communication standards being used), etc. as context information. .

(About storage unit 15)
The storage unit 15 stores various information. The storage unit 15 is realized, for example, by a semiconductor memory device such as a RAM or a flash memory, or a storage device such as a hard disk or an optical disk. The storage unit 15 includes a service information storage unit 151.

The service information storage unit 151 stores, for example, information regarding services used by the user. Specifically, the service information storage unit 151 stores the behavior history (log) of the services used by the user. For example, the service information storage unit 151 stores a log of a purchase request sent to a shopping site provided by a predetermined service server (such as a web server). Further, the service information storage unit 151 may store contents of order information and the like transmitted to a predetermined service server. For example, the service information storage unit 151 stores information specifying the delivery destination of a product ordered by a user. Such information is transmitted to the delivery company device 50, for example, via a predetermined service server that accepted the order.

The control unit 16 is a controller, and is realized by, for example, executing various programs stored in a storage device inside the user terminal 10 using a RAM as a work area by a CPU, an MPU, or the like. Further, the control unit 16 is a controller, and is realized by, for example, an integrated circuit such as an ASIC or an FPGA.

The control unit 16 controls various processes performed at the user terminal 10. As shown in FIG. 9, the control unit 16 includes a reception unit 161, an acquisition unit 162, and a transmission unit 163, and realizes or executes information processing functions and operations described below.

The receiving unit 161 receives various information. For example, the receiving unit 161 receives information transmitted from the transportation device 30 or the transaction control device 100. Further, the receiving unit 161 receives various information detected by the detecting unit 14. Further, the receiving unit 161 receives delivery information notified from the transaction control device 100.

The acquisition unit 162 acquires various information and data. For example, the acquisition unit 162 acquires a web page that the user desires to view by accessing a predetermined service server. Further, the acquisition unit 162 may acquire a predetermined application provided by the transaction control device 100 via an application download site or the like. For example, the acquisition unit 162 acquires the taxi dispatch application shown in FIG. 2, the delivery service application, and the like.

The transmitter 163 transmits various information. For example, when a user orders a product or the like in a service, the transmitter 163 transmits order information to a predetermined service server. Further, the transmitter 163 transmits the information detected by the detector 14 to the transaction control device 100. For example, the transmitter 163 transmits the location information of the user terminal 10 to the transaction control device 100 when receiving a request from the transaction control device 100, at the timing when a predetermined application is started, or at predetermined intervals (for example, every minute). Send to.

[1-5. Processing procedure]
Next, the processing procedure according to the first embodiment will be described using FIGS. 10, 11, and 12. First, the procedure of calculation processing according to the first embodiment will be explained using FIG. 10. FIG. 10 is a flowchart (1) showing the processing procedure according to the first embodiment.

As shown in FIG. 10, the transaction control device 100 determines whether information indicating that the delivered item has arrived at the base is obtained (step S101). If the information indicating that the delivery item has arrived at the base has not been acquired (step S101; No), the transaction control device 100 waits until information is acquired.

On the other hand, if information indicating that the delivery item has arrived at the base is obtained (step S101; Yes), the transaction control device 100 sends a notification regarding the delivery item to the user (step S102). Thereafter, the transaction control device 100 determines whether a response to the notification has been received from the user (step S103). If a response to the notification has not been received from the user (step S103; No), the transaction control device 100 waits until a response is received.

On the other hand, when a response to the notification is received from the user (step S103; Yes), the transaction control device 100 continuously acquires the user's movement information (step S104). Note that the process of acquiring movement information may be performed prior to step S104 (for example, from the time the notification is sent to the user).

Thereafter, the transaction control device 100 determines whether information indicating that the user has received the delivered item at the base is received (step S105). If the information indicating that the user has received the delivery item at the base has not been received (step S105; No), the transaction control device 100 waits until the information is received.

On the other hand, when receiving information that the user has received the delivery item at the base (step S105; Yes), the transaction control device 100 calculates the cost related to receiving the delivery item (step S106). Then, the transaction control device 100 stores the calculated cost in the storage unit 120 (step S107). Thereafter, the transaction control device 100 waits until an event occurs that triggers the transaction (for example, receiving information that the user has paid a taxi fare, etc.).

Next, the procedure of the transaction control process according to the embodiment will be explained using FIG. 11. FIG. 11 is a flowchart (2) showing the processing procedure according to the first embodiment.

As shown in FIG. 11, the transaction control device 100 determines whether or not it has received information indicating that the user has borne the cost of receiving the delivered item (step S201). If the information indicating that the user has borne the expense has not been received (step S201; No), the transaction control device 100 waits until the information is received.

On the other hand, when receiving information that the user has borne the cost (step S201; Yes), the transaction control device 100 calculates the amount of consideration to be paid by the delivery company based on the cost borne by the user, and The amount of consideration to be paid is notified to the delivery company (step S202). Specifically, transaction control device 100 transmits a notification indicating the amount of consideration to delivery company device 50.

Thereafter, the transaction control device 100 receives payment from the delivery company (step S203). For example, the transaction control device 100 receives a transfer of consideration from the delivery company device 50 to the transaction control device 100 in a predetermined payment process. Subsequently, the transaction control device 100 returns consideration and provides benefits to the user (step S204).

Next, the flow of processing in the transaction control system 1 will be explained using FIG. 12. FIG. 12 is a sequence diagram showing the processing procedure according to the first embodiment.

First, the delivery company device 50 notifies the transaction control device 100 that the delivery item has arrived (step S301). The transaction control device 100 transmits a notification including a request to receive the delivered item to the user terminal 10 (step S302). The user terminal 10 responds to the request according to the user's operation (step S303).

At this time, when the transaction control device 100 refers to the fact that the user is using a taxi via, for example, a taxi dispatch application, the transaction control device 100 sends movement information to the transportation device 30 (corresponding to the taxi company in the example of FIG. 12). may be requested (step S304). The transportation device 30 transmits the requested movement information to the transaction control device 100 (step S305). Further, the user terminal 10 also transmits movement information to the transaction control device 100 (step S306). Note that the processes in step S305 and step S306 may be performed either first or at the same time.

The transaction control device 100 calculates the cost to be borne by the user based on the acquired movement information (step S307). After that, the user terminal 10 performs a process of paying the fare to the transportation device 30 (step S308). The transportation device 30 notifies the transaction control device 100 that the user has made the payment (step S309). Note that the process in step S309 may be performed by the user terminal 10.

The transaction control device 100 uses the process of step S309 as an opportunity to calculate the consideration for receiving the delivered item (step S310). Then, the transaction control device 100 notifies the delivery company device 50 of the amount of consideration for receiving the delivered item (step S311). The delivery company device 50 executes a payment process for the notified amount (step S312). Subsequently, the transaction control device 100 executes a process of returning consideration to the user terminal 10 (step S313).

[1-6. Processing variations〕
The transaction control process described above may be implemented in various different forms other than the above embodiment. Therefore, variations of the transaction control process according to the first embodiment will be described below.

[1-6-1. Calculation process according to delivery company’s requests]
The transaction control device 100 may acquire information regarding the degree to which the delivery company requests that the user receive the delivered item at a predetermined base. Further, the transaction control device 100 may calculate the cost based on the degree of request by the delivery company.

For example, at bases such as delivery centers, there is a strong demand for users to pick up their deliveries due to circumstances such as not having enough staff to handle deliveries or not having enough space to store delivered items. Situations like this can occur. At this time, the delivery company device 50 may notify the transaction control device 100 of the degree to which the user requests the delivery item to be received.

When the transaction control device 100 obtains the degree requested by the delivery company, it may perform a predetermined adjustment process, for example, in the calculation process based on the degree. Specifically, the transaction control device 100 may calculate the amount of cost borne by the user to be higher as the degree is higher. Thereby, the transaction control device 100 can calculate a higher amount of consideration paid by the delivery company and a higher amount returned to the user.

That is, when the delivery company's request for the user to come to the base to receive the delivery item is fulfilled, the transaction control device 100 can perform calculation processing in response to the request. Thereby, the transaction control device 100 can reward the user more generously for coming to receive the delivered item, and can therefore strongly motivate the user to voluntarily receive the delivered item. Furthermore, the transaction control device 100 can meet the requests of delivery companies.

In this case, the transaction control device 100 may include, in the notification sent to the user, content that encourages the user to take action, such as "If you come and pick up the delivered item now, you will get a bonus!".

[1-6-2. Calculation process according to the number of times received, etc.]
Further, the transaction control device 100 may perform a predetermined adjustment process in the calculation process depending on the number of times the user receives the transaction at the base. For example, the transaction control device 100 acquires information regarding the number of times a user receives a delivery item at a predetermined base, or the rate at which the user receives a delivery item at a predetermined base. Then, the transaction control device 100 may calculate the cost based on the number of times the user receives the delivered item at a predetermined base, or the information regarding the rate of receiving the delivered item at the predetermined base.

Specifically, the transaction control device 100 may perform a calculation process of adding a predetermined amount to the calculated cost for a user who frequently comes to pick up the item at the base. As a result, the transaction control device 100 can provide a higher reward to a user who goes to the base more often to receive delivered items, and therefore can strongly motivate the user to voluntarily receive delivered items. .

The transaction control device 100 also acquires information regarding the number or frequency of deliveries received by the user at a predetermined base during a predetermined period, and provides compensation adjusted based on the information regarding the number or frequency from the delivery company to the user. You may also perform transaction processing that is paid for. Specifically, the transaction control device 100 performs control to perform adjustment processing such as increasing the amount of consideration or granting more preferential benefits to users who frequently visit the base to pick up items. You may. Thereby, the transaction control device 100 can motivate the user to voluntarily receive the delivered item.

[1-6-3. Calculation process based on movement information of related parties]
Further, the transaction control device 100 may perform a process of reimbursing not only the user himself/herself but also the burden of transportation when a related person such as the user's family or friend receives the delivered item.

For example, when a person related to the user to whom the notification is sent receives a delivery addressed to the user at a predetermined base, the transaction control device 100 acquires movement information regarding the person concerned. Furthermore, the transaction control device 100 calculates costs based on movement information regarding related parties.

For example, a user who receives a notification of a request to receive a delivery item sends a request to the transaction control device 100 to transfer the notification to a terminal owned by a related party. Then, the person concerned who has received the notification transferred from the transaction control device 100 visits the base on behalf of the user and receives the delivered item. In this case, the transaction control device 100 acquires movement information regarding the person concerned from the terminal or transportation device 30 of the person concerned. Then, the transaction control device 100 calculates the costs borne by the parties concerned based on the movement information related to the parties. Further, the transaction control device 100 executes a transaction process in which the delivery company pays the user compensation for receiving the delivered item based on the calculated cost. Note that the transaction control device 100 may execute a transaction process in which a delivery company pays a price to a related party.

In this way, the transaction control device 100 performs a process in which consideration or benefits are given not only when the user himself/herself receives the delivered item, but also when a related person such as the user's family or friend receives the delivered item. You may do so. Thereby, the transaction control device 100 can motivate the user to receive the delivered item at the base.

[1-6-4. Transaction processing target]
The transaction control device 100 may control not only transactions in which consideration is returned from the delivery company to the user, but also transactions in which consideration is returned from the delivery company to the transportation facility.

For example, the transaction control device 100 executes a transaction process in which a delivery company pays a fee for a transportation facility used by a user to receive a delivered item at a predetermined base to an operator of the transportation facility.

This allows the transportation agency to receive fees from the delivery company for the time and effort required to stop at the base. Further, according to the transaction control device 100, the transportation system is motivated to actively receive the delivered goods, so the number of deliveries carried out by the delivery company can be reduced, and the burden on delivery can be reduced. can.

[1-7. effect〕
As described above, the transaction control device 100 according to the first embodiment includes the transmitting section 132, the second acquiring section 133, and the calculating section 135. The transmitting unit 132 transmits to the user a notification regarding a delivery item delivered to a predetermined base. The second acquisition unit 133 acquires movement information that is information regarding movement when the user moves to a predetermined base when receiving the delivery item related to the notification transmitted by the transmission unit 132. Based on the movement information acquired by the second acquisition unit 133, the calculation unit 135 calculates the cost incurred by the user to receive the delivered item at a predetermined base.

In this way, the transaction control device 100 according to the first embodiment calculates the cost based on movement information when the user moves to a predetermined base when receiving a delivery item, so it is possible to accurately calculate the burden of movement. It can be calculated as follows. In other words, the transaction control device 100 can eliminate the burden of receiving the delivered item by calculating the amount equivalent to the effort of receiving the delivered item at the base. Thereby, the transaction control device 100 can motivate the user to voluntarily receive the delivered item.

Further, the second acquisition unit 133 acquires information regarding the means of transportation used by the user as movement information. The calculation unit 135 calculates the cost based on the means of transportation.

In this way, the transaction control device 100 according to the first embodiment calculates the cost according to the user's means of transportation. Thereby, the transaction control device 100 can perform accurate cost calculation processing in accordance with the actual situation.

Further, the second acquisition unit 133 acquires information regarding the use of at least one of a taxi, a rental car, a rental cycle, a train, and a bus as a means of transportation. The calculation unit 135 calculates the cost based on the transportation expense incurred by the user to receive the delivered item at a predetermined base, which is the transportation expense incurred by using the means of transportation.

In this way, the transaction control device 100 according to the first embodiment calculates costs based on calculation methods corresponding to various means of transportation. Thereby, the transaction control device 100 can perform accurate cost calculation processing in accordance with the actual situation.

The second acquisition unit 133 also acquires information regarding the use of a private car owned by the user as a means of transportation. The calculation unit 135 calculates the cost based on the fuel cost incurred due to the use of a private car, which is incurred for the user to receive the delivered item at a predetermined base.

In this way, the transaction control device 100 according to the first embodiment performs calculation processing based on fuel costs, etc. even for means of transportation that do not incur explicit transportation costs, such as private cars. It is possible to perform cost calculation processing.

The second acquisition unit 133 also acquires the distance from the point where the user is located to the predetermined base as movement information. The calculation unit 135 calculates the cost based on the distance acquired by the second acquisition unit 133.

In this way, the transaction control device 100 according to the first embodiment can accurately calculate the cost actually incurred by the user in moving by performing calculation processing according to the distance.

The second acquisition unit 133 also acquires information regarding the degree to which the delivery company requests that the user receive the delivered item at a predetermined base. The calculation unit 135 calculates the cost based on the degree requested by the delivery company.

In this way, the transaction control device 100 according to the first embodiment may perform calculations using the degree of the delivery company's request as a factor. Thereby, the transaction control device 100 performs calculation processing in accordance with the circumstances of the delivery company, and therefore can perform calculation processing in consideration of the balance between demand and supply.

Further, the calculation unit 135 determines whether the distance from the point where the user is located to the predetermined base satisfies a predetermined condition, and calculates the cost based on the distance determined to satisfy the predetermined condition. calculate.

In this way, the transaction control device 100 according to the first embodiment may determine the distance-related conditions used for cost calculation, and perform calculation processing based on the determination result. Thereby, the transaction control device 100 can accurately control transactions so as not to pay an excessively high price to the user.

Further, the second acquisition unit 133 acquires information regarding the number of times the user has received a delivery item at a predetermined base or the rate at which the user has received a delivery item at a predetermined base. The calculation unit 135 calculates the cost based on information regarding the number of times the user receives the delivered item at a predetermined base or the rate at which the delivered item is received at the predetermined base.

In this way, the transaction control device 100 according to the first embodiment may perform calculation processing adjusted based on the user's action history. As a result, the transaction control device 100 can perform cost calculations that give preferential treatment to users who tend to receive the delivered goods, and therefore can strongly motivate the users to receive the delivered goods at the base.

Furthermore, when a person related to the user to whom the notification is sent receives a delivery addressed to the user at a predetermined base, the second acquisition unit 133 obtains movement information regarding the person concerned. The calculation unit 135 calculates the cost based on movement information regarding related parties.

In this way, the transaction control device 100 according to the first embodiment may perform calculation processing based on the actions of related parties other than the user. As a result, the transaction control device 100 can promote the receipt of delivered goods at the base even if the user himself/herself is unable to visit the base, and as a result, the trouble of delivery by the delivery company is reduced. can be done.

Further, the transaction control device 100 according to the first embodiment includes a third acquisition section 136 and a transaction control section 137. When a user receives a delivery item delivered to a predetermined base, the third acquisition unit 136 obtains information regarding the cost borne by the user when receiving the delivery item. The transaction control unit 137 executes a transaction process in which compensation for receiving the delivered item is paid to the user by the delivery company responsible for delivering the delivered item, based on the information regarding the cost acquired by the third acquiring unit 136. .

In this way, the transaction control device 100 according to the first embodiment executes a transaction process in which the delivery company returns the money to the user based on the cost borne by the user. In other words, the transaction control device 100 executes transaction processing such that a user who takes the trouble of receiving a delivered item at a base is given an amount corresponding to the effort. Thereby, the transaction control device 100 can relieve the burden on the user regarding receiving the delivered item, and as a result, it can motivate the user to voluntarily receive the delivered item.

Furthermore, the transaction control device 100 according to the first embodiment further includes a receiving unit 134 that receives a notification that the user has borne the cost when receiving the delivered item. The transaction control unit 137 executes a transaction process when the notification is received by the reception unit 134.

In this way, the transaction control device 100 according to the first embodiment executes the transaction process when the user has borne the expense, thereby making it possible to quickly provide a refund to the user who has borne the expense. can.

Further, the receiving unit 134 receives notifications via an application executed within a terminal device (user terminal 10) owned by the user. The transaction control unit 137 notifies the user via the application that the transaction process has been executed.

In this way, the transaction control device 100 according to the first embodiment notifies the transaction processing through the application, thereby allowing the transaction to be carried out without making the user feel the trouble of procedures or complicated transaction processing. processing can be executed. In other words, the transaction control device 100 can provide a process with high usability because it can return the consideration without bothering the user.

Further, the third acquisition unit 136 acquires, as information regarding cost, information regarding the transportation fee of the transportation facility used by the user to receive the delivered item. The transaction control unit 137 executes a transaction process in which all or part of the transportation fee acquired by the third acquisition unit 136 is paid to the user by the delivery company.

In this manner, the transaction control device 100 according to the first embodiment executes transaction processing in which the transportation expenses borne by the user are paid to the user by the delivery company. Thereby, the transaction control device 100 can reduce the burden on the user in receiving the delivered item, thereby facilitating the receipt of the delivered item at the base.

Further, the third acquisition unit 136 acquires information regarding the price of the taxi used by the user to receive the delivered item. The transaction control unit 137 executes transaction processing in which all or part of the taxi price is paid from the delivery company to the user.

In this way, the transaction control device 100 according to the first embodiment executes a transaction process in which the taxi fare used by the user is returned, thereby allowing the user to receive the delivered goods while using the taxi. It can encourage action. Thereby, the transaction control device 100 can reduce the number of deliveries made by the delivery company and reduce the effort required for delivery.

Further, the third acquisition unit 136 acquires information regarding the taxi fare incurred when the user visits a predetermined base. The transaction control unit 137 executes a transaction process in which all or part of the taxi fare generated when the user visits a predetermined base is paid to the user by the delivery company.

In this way, the transaction control device 100 according to the first embodiment executes a transaction process in which the delivery company pays the taxi fee for traveling to receive the delivered item. Thereby, the transaction control device 100 can reduce the effort of the delivery company for delivery while suppressing the transaction amount so that the delivery company does not bear the user's transportation costs excessively.

In addition, the third acquisition unit 136 acquires information regarding the transportation costs of the transportation used by the user to receive the delivered item, as well as information on the transportation costs estimated to occur if the user travels to the destination without stopping at the base. Get information about expenses. The transaction control unit 137 determines the amount exceeding the amount obtained by subtracting the transportation cost estimated to be incurred if the user travels to the destination without stopping at the base from the transportation cost of the transportation used by the user to receive the delivered item. A transaction process is executed in which the delivery company pays the user a fee.

In this way, the transaction control device 100 according to the first embodiment executes transaction processing that returns an amount that would be more profitable for the user if the transaction was made via the base. Thereby, the transaction control device 100 can improve the motivation of the user who wants to visit the base.

In addition, before the user moves to a predetermined base, the third acquisition unit 136 determines whether the user moves to the destination without stopping at the base from information regarding the transportation fee of the transportation facility the user uses to receive the delivered item. Obtain the amount after deducting the estimated transportation costs. If the transaction control unit 137 receives a response from the user who has been notified of the amount acquired by the third acquisition unit 136 to the effect that the user approves the amount, the transaction control unit 137 transmits the payment from the delivery company to the user for receiving the delivered item. Process transactions that are paid by

In this way, the transaction control device 100 according to the first embodiment may execute the transaction process after notifying the user of the consideration to be returned before the user moves. Thereby, the transaction control device 100 can execute the transaction process after the user is satisfied with the amount, and therefore can provide a transaction that is highly satisfying to the user.

Further, the transaction control unit 137 executes a transaction process in which a fee for the transportation facility used by the user when receiving the delivered item at a predetermined base is paid by the delivery company to the operator of the transportation facility.

In this way, the transaction control device 100 according to the first embodiment may execute a transaction in which the delivery company pays a fee to the transportation facility in return for reducing the effort of delivery. As a result, the transaction control device 100 can urge the transportation agency to take action to reduce the effort of delivery, leading to a situation in which not only the delivery company but also the transportation agency cooperate to reduce the effort of delivery. I can do it.

In addition, when a person related to the user to whom the notification is sent receives a delivery item addressed to the user at a predetermined base, the third acquisition unit 136 obtains information regarding the cost borne by the person concerned when receiving the delivery item. get. The transaction control unit 137 executes a transaction process in which the shipping company pays the user compensation for receiving the delivered item, based on information regarding the costs borne by the parties involved.

In this way, the transaction control device 100 according to the first embodiment may perform transaction processing related to return of consideration based on the actions of related parties other than the user. As a result, the transaction control device 100 can promote the receipt of delivered goods at the base even if the user himself/herself is unable to visit the base, and as a result, the trouble of delivery by the delivery company is reduced. can be done.

Further, the third acquisition unit 136 acquires information regarding the number of times or frequency that a user receives a delivery item at a predetermined base in a predetermined period. The transaction control unit 137 executes a transaction process in which the delivery company pays the user compensation that is adjusted based on information regarding the number or frequency of the delivery items received by the user at a predetermined base in a predetermined period.

In this way, the transaction control device 100 according to the first embodiment performs an adjustment process such that users who tend to receive deliveries at a base more frequently can receive preferential consideration or benefits. It is possible to motivate the user to voluntarily receive the item.

[2. Second embodiment]
[2-1. An example of transaction control processing according to the second embodiment]
Next, an example of the transaction control process according to the second embodiment will be described. In the transaction control process according to the first embodiment, an example was shown in which the transaction control device 100 sends a notification to the user when the delivered item arrives at the base. The transaction control device 200 according to the second embodiment determines the timing to send a notification to the user based on information regarding the delivered item and information regarding the user, and sends the notification to the user at a more appropriate timing. . Specifically, the transaction control device 200 acquires information regarding the delivery item to be delivered to a predetermined base and information regarding the user who is the recipient of the delivery item, and based on the acquired information, transfers the delivery item to the predetermined base. In this step, the timing to send a notification requesting the user to receive the delivered item is determined. Such processing will be explained using FIGS. 13 and 14.

First, the flow of an example of the transaction control process according to the second embodiment will be described using FIG. 13. FIG. 13 is a diagram illustrating an example of transaction control processing according to the second embodiment. FIG. 13 shows an example in which the transaction control device 200 according to the second embodiment performs a process of determining the timing to send a notification of a request to receive a delivered item to a user. Note that in the description of the second embodiment, descriptions of processes and configurations common to the first embodiment will be omitted.

As shown in FIG. 13, the delivery company device 50 transmits information regarding the delivery item to a predetermined base to the transaction control device 200 (step S41). Note that the items to be delivered to a predetermined base include not only items that have already arrived at the base, but also items that are scheduled to arrive at the base in the future. That is, the delivery company device 50 may transmit information regarding the delivered product including schedule information indicating the schedule for the delivered product to arrive at the base to the transaction control device 200. Further, the user terminal 10 owned by the user U01, who is the destination of the delivery item, transmits the user's movement information, etc., including the fact that the user is traveling by taxi, current position information, etc. (step S42).

Based on the acquired information, transaction control device 200 determines whether to send a notification of a request to receive the delivered item to user U01. Specifically, the transaction control device 200 determines the timing to send a notification of a request to receive the delivered item to the user U01 based on the acquired information (step S43).

Although the details will be described later, the transaction control device 200 determines the timing at which it is assumed that the user U01 is likely to respond to the notification requesting the user U01 to receive the delivered item at the base. send notifications based on the results. Alternatively, the transaction control device 200 may determine the timing to send the notification depending on the degree to which the delivery company requests that the user U01 receive the delivered item. In addition, when determining that the timing to transmit the notification has not arrived based on the acquired information, the transaction control device 200 determines not to transmit the notification to the user U01 at this time.

For example, the transaction control device 200 determines to transmit the notification at a timing when the home delivery center serving as the base and the user's current location are within a predetermined range. Alternatively, the transaction control device 200 may determine to send the notification at a time when the user is in an environment where it is easy to transport the delivery item, such as when the user is traveling in a private car or by taxi.

Further, the transaction control device 200 may determine the timing for transmitting the notification based on the status of the home delivery center, which is the base, as information regarding the delivered item. For example, the transaction control device 200 sends a notification when there is a situation such as there is not enough space to store the delivered goods at the delivery center, or there is a shortage of delivery personnel due to the large amount of delivered goods. It is determined that it is the right time to do so. Alternatively, the transaction control device 200 becomes relatively inefficient when delivering to user U01's home on the route that the delivery company attempts to deliver (for example, with the same delivery date and time schedule, the transaction control device 200 becomes relatively inefficient). The system determines to send a notification at the timing when information is obtained (for example, if your home is located in the opposite direction from other delivery destinations).

After the processing in step S43, if the transaction control device 200 determines that it is the timing to send the notification to the user U01, it sends a request to receive the delivered item to the user terminal 10 (step S44). User U01 responds to the request to receive the delivered item (step S45). The user U01 then moves to the home delivery center to receive the delivered item (step S46). The processing after step S46 is the same as that in the first embodiment, so the explanation will be omitted.

Next, the flow of the transaction control process according to the second embodiment described in FIG. 13 will be described using FIG. 14, focusing on the operation of the user U01 on the user terminal 10. FIG. 14 is a diagram illustrating an example of transaction control processing according to the second embodiment. FIG. 14 shows an example in which the user terminal 10 displays information regarding a request to receive a delivered item notified from the transaction control device 200.

The transaction control device 200 notifies the customer of a request to receive the delivered item at a predetermined timing (step S51). As explained in FIG. 13, the transaction control device 200 is configured to respond to the timing when it is assumed that the user U01 is likely to respond to the notification and the degree to which the delivery company requests that the user U01 receive the delivered item. Send notifications at the appropriate timing. In the example of FIG. 14, it is assumed that the transaction control device 200 transmits the notification at the timing when the user U01 starts the taxi dispatch application and requests a taxi dispatch with his home as the destination. It is assumed that the transaction control device 200 has previously obtained from the delivery company device 50 information regarding the delivery item that is addressed to the user U01 and is stored at the delivery center.

As shown in FIG. 14, user terminal 10 displays the notification transmitted from transaction control device 200 on its screen. In the example shown in FIG. 14, the user terminal 10 displays the message ``You can pick up your package while on your way to your destination.Would you like to come pick it up? A notification 81 including a text such as "You will receive a special benefit!" is displayed on the screen.

After viewing the notification 81 displayed on the user terminal 10, the user U01 responds to the transaction control device 200 to the effect that he will receive the delivery item at the delivery center (step S52). For example, the user U01 responds to the transaction control device 200 that the item will be received at the delivery center by pressing the display button 82 with the finger 90 indicating "receive at the delivery center." Note that when the user U01 responds that he does not want to receive the delivery item at the delivery center, he presses the display button 83 with the finger 90 indicating the message "I would like delivery to my home."

Note that the transaction control device 200 may notify the user U01 of information indicating a route to take when stopping at a delivery center. For example, the transaction control device 200 uses map information to transmit route information for the user U01 to visit the delivery center and head to the original destination. Specifically, the transaction control device 200 transmits map information visually indicating the route to the user terminal 10, like a notification 85 shown in FIG. The user terminal 10 displays the notification 85 on the screen so that the user U01 can view it. If the user U01 approves of the route indicated in the notification 85, the user U01 presses the display button 84.

The user terminal 10 moves as the user U01 moves, and continuously transmits movement information to the transaction control device 200. The subsequent processing is the same as in the first embodiment. Specifically, step S53 shown in FIG. 14 corresponds to step S33 shown in FIG. 2, and step S54 shown in FIG. 14 corresponds to step S34 shown in FIG. 2. Further, the notification 86 shown in FIG. 14 corresponds to the notification 77 shown in FIG. 2, and the notification 87 shown in FIG. 14 corresponds to the notification 79 shown in FIG.

As described above with reference to FIGS. 13 and 14, the transaction control device 200 according to the second embodiment provides information regarding the delivery item to be delivered to a predetermined base and the recipient of the delivery item. Obtain information regarding user U01. Then, based on the acquired information, transaction control device 200 determines whether to send a notification requesting user U01 to receive the delivery item at a predetermined base. Furthermore, based on the determined result, transaction control device 200 transmits to user U01 a notification that includes information regarding benefits that will be given to user U01 when the delivery item is received at a predetermined base.

In this way, the transaction control device 200 according to the second embodiment determines whether or not to send a notification, and when notifying the user U01, the transaction control device 200 reduces the burden on the user U01 to receive the delivery item. The delivery company determines the timing at which the delivery is expected to occur, the timing at which the delivery company desires the user U01 to come and receive the delivered item, and notifies the user U01 based on the determination result. That is, the transaction control device 200 notifies the user U01 based on criteria such as whether the user U01 is in an environment where it is easy to receive the delivered item at the base, or whether the user is motivated to receive the delivered item. Determine whether or not to send. Then, by sending the notification at a timing based on the determination result, the transaction control device 200 can motivate the user to voluntarily receive the delivered item, and also provide notification in response to the delivery company's request. can be processed.

[2-2. Structure of transaction control device]
Next, the configuration of the transaction control device 200 according to the second embodiment will be described using FIG. 15. FIG. 15 is a diagram showing a configuration example of a transaction control device 200 according to the second embodiment. As shown in FIG. 15, the transaction control device 200 has a control section 230 that further includes a determination section 238, compared to the transaction control device 100. Processing of each processing unit that is different from the first embodiment will be described below.

(About the first acquisition unit 131)
In the second embodiment, the first acquisition unit 131 acquires information regarding a delivery item to be delivered to a predetermined base and information regarding a user who is a recipient of the delivery item.

For example, the first acquisition unit 131 acquires information regarding the date and time when a delivery item is delivered to a user from a predetermined base. Furthermore, the first acquisition unit 131 receives delivery-related information from the delivery company device 50, such as the scheduled delivery date and time of each delivery item, information about the delivery destination, and which delivery items are scheduled to be delivered together with which delivery items. You may obtain it.

Further, the first acquisition unit 131 acquires information regarding the amount of goods stored at a predetermined base from the delivery company device 50. For example, the first acquisition unit 131 acquires a specific numerical value such as how much storage space for delivery items a predetermined base has, an occupancy rate of delivery items at the base, and the like. Furthermore, the first acquisition unit 131 may acquire information regarding delivery, such as that in future deliveries, delivery items exceeding the storage capacity will be delivered to the base. In other words, the first acquisition unit 131 acquires various information regarding the capacity of delivered goods at the base.

Further, the first acquisition unit 131 acquires information regarding the route when the delivery item is delivered to the delivery destination. For example, the first acquisition unit 131 acquires information regarding the route when the delivery item is delivered to the delivery destination based on the relationship between the location information corresponding to the location of the delivery destination and the location information of the base. . Furthermore, the first acquisition unit 131 may acquire information regarding a route for delivering a plurality of items to a destination for items to be delivered at the same time.

Further, the first acquisition unit 131 acquires the user's location information as information regarding the user who is the recipient of the delivered item. Furthermore, the first acquisition unit 131 may acquire information regarding the distance between the user and the base, the route the user takes to the base, etc. based on the acquired position information.

Further, the first acquisition unit 131 may acquire the user's means of transportation. For example, the first acquisition unit 131 acquires information indicating whether the user is riding in a car. For example, the first acquisition unit 131 acquires information indicating that the user is riding in a taxi or that the user is riding in a private car.

The first acquisition unit 131 acquires information indicating whether or not the user is in a car based on, for example, the user's use of a map app, car navigation app, or taxi dispatch app. Specifically, the first acquisition unit 131 acquires the user's moving speed, route, location information, etc. from the car navigation application running on the user terminal 10, and based on the acquired information, Information indicating the situation where the user is riding in a car is derived. Further, the first acquisition unit 131 may acquire information indicating that the user is riding in a taxi via the transportation device 30.

Furthermore, the first acquisition unit 131 may acquire the distance or route when the user stops at a predetermined base based on the use of a map application, a car navigation application, or a taxi dispatch application used by the user. For example, the first acquisition unit 131 uses map information and the like to create a route assuming that the user stops at a base between the current location and the initial destination. The first acquisition unit 131 then acquires information such as the created route and the distance that increases with respect to the original route when it is assumed that the user stops at a predetermined base. The first acquisition unit 131 stores the acquired information in the storage unit 120 as appropriate.

(About the determination unit 238)
Based on the information acquired by the first acquisition unit 131, the determination unit 238 determines whether to send a notification requesting that the user receive the delivered item at a predetermined base. Further, the determination unit 238 determines the timing to transmit the notification based on the information acquired by the first acquisition unit 131.

For example, the determination unit 238 determines whether or not to send a notification based on the date and time when the delivery item is delivered to the user from a predetermined base. If the number of undelivered items continues to increase at the base, the capacity of the base will be strained. For this reason, it is desirable for the delivery company that the user comes to pick up the delivery item for which the scheduled delivery date and time have been set first. For this reason, the determining unit 238 determines, at the timing when it acquires that there is a delivery item for which a predetermined period (for example, two days, etc.) has been set before the scheduled delivery date and time to the user after the delivery item arrives at the base. , it may be determined to send a notification to the user. Note that the determination unit 238 determines that if the date and time when the delivery item is to be delivered to the user is approaching soon (for example, within 6 hours, etc.), the user who comes to receive the delivery item and the delivery item may be misplaced. Therefore, it may be determined that the notification is not sent to the user.

Further, the determination unit 238 determines whether or not to send a notification based on information regarding the amount of goods stored at a predetermined base. For example, the determination unit 238 may determine to send the notification to the user at a timing when it is estimated that the predetermined base exceeds the capacity to store the delivered items. In this case, the determination unit 238 may determine whether or not to transmit the notification to the user based on information regarding the capacity at the base transmitted from the delivery company device 50. Note that the determination unit 238 may determine not to send the notification to the user if there is sufficient space to store the delivered items at the base.

Further, the determination unit 238 determines whether or not to send a notification based on information regarding the route when the delivery item is delivered to the delivery destination. For example, for a delivery company, if a delivery destination is located beyond a predetermined range from other delivery destinations on the delivery route of the delivered item, the delivery efficiency will deteriorate. For this reason, the determination unit 238 notifies the user to whom the delivery item is being delivered, for example, at the timing when it acquires information that the delivery destination is located at a location far away from other delivery destinations beyond a predetermined range. may be determined to be transmitted.

Further, the determination unit 238 determines whether or not to send a notification based on the relationship between the position indicated by the user's location information and the distance or route to the predetermined base. For example, the determination unit 238 may determine to send the notification to the user at the timing when it is determined that the user is within a predetermined range from the distance to the base based on the user's location information. good. Alternatively, the determination unit 238 determines that the base is located on the route, or that the base is located within a predetermined range (for example, within several tens of meters) from a specific position on the route, based on the route that the user can take. The notification may be determined to be sent to the user at the same timing.

Further, the determination unit 238 determines whether or not to send a notification based on information indicating whether the user is riding in a car. For example, the determination unit 238 may determine to send the notification to the user at the timing when information indicating that the user is riding in a car is acquired.

Furthermore, when the determination unit 238 acquires the distance or route when the user stops at a predetermined base based on the use of a map application, car navigation application, or taxi dispatch application used by the user, the determination unit 238 determines that the distance or route is Based on this, it may be determined whether the cost that the user incurs when visiting a predetermined base exceeds a predetermined threshold. Specifically, the determination unit 238 determines whether the difference in fare between the future route information of the taxi and the route information if the user stops at the base exceeds a predetermined amount for the user riding in the taxi. Determine whether Then, the determination unit 238 sends a notification to the user when it is determined that the fare will not exceed a predetermined amount even if the user stops at the base compared to the case where the user goes directly to the original destination. You can. In other words, the determining unit 238 determines not to notify the user if stopping by the base would incur an excessive cost burden, and if stopping by the base would not incur an excessive cost burden. It is determined that the user will be notified.

[2-3. Processing procedure]
Next, the processing procedure according to the second embodiment will be described using FIG. 16. FIG. 16 is a flowchart showing the processing procedure according to the second embodiment.

As shown in FIG. 16, the transaction control device 200 determines whether information indicating that the delivered item has arrived at the base is obtained (step S401). If the information indicating that the delivery item has arrived at the base has not been acquired (step S401; No), the transaction control device 200 waits until information is acquired.

On the other hand, if the transaction control device 200 obtains information that the delivered item has arrived at the base (step S401; Yes), the transaction control device 200 obtains information regarding the delivered item (step S402). Further, the transaction control device 200 acquires information regarding the user who is the destination of the delivered item (step S403).

Then, based on the acquired information, the transaction control device 200 determines whether or not it is the timing to notify the user to request receipt of the delivery item (step S404). If it is determined that it is not the timing to notify the user (step S404; No), the transaction control device 200 continues the process of acquiring information regarding the delivery item and information regarding the user (step S402).

On the other hand, if it is determined that it is time to notify the user (step S404; Yes), the transaction control device 200 transmits a notification requesting to receive the delivery item to the user (step S405).

[2-4. Processing variations〕
The transaction control process described above may be implemented in various different forms other than the above embodiment. Therefore, variations of the transaction control process according to the second embodiment will be described below.

[2-4-1. Notification processing according to user]
The transaction control device 200 may perform a process of adjusting the timing of notification, etc., based on the user's behavior history. For example, it is desirable for a delivery company to have a user who is often absent and who is likely to have to re-deliver the item come to the base to pick up the delivered item. Furthermore, for delivery companies, it is preferable for users who frequently re-deliver the products to come to their base to pick up the delivered items, since the burden of delivery is heavy.

Therefore, the transaction control device 200 acquires the number of times or percentage of redeliveries that have occurred in deliveries to users in the past, or the number of times or percentage of requests for redelivery by users. Then, the transaction control device 200 determines whether or not to send a notification based on the number or percentage of times that redeliveries have occurred in deliveries to users in the past, or the number of times or percentages that users have requested redelivery. .

Specifically, the transaction control device 200 sends a notification to a user who is likely to cause re-delivery at an earlier timing than other users after the delivered item arrives at the base. Good too. That is, the transaction control device 200 determines to send a notification relatively early to users who are likely to cause re-delivery, thereby actively encouraging them to receive the item at the base. Accordingly, the transaction control device 200 makes adjustments to reduce the occurrence of redistribution. Note that the transaction control device 200 creates a list of users who are likely to cause redelivery based on the number of times or percentage of redeliveries that have occurred in deliveries to users in the past, or the number of times or percentage that users have requested redelivery. You may also perform processing such as In addition, the transaction control device 200 may reward a user with a higher amount or provide useful benefits for users who take a shorter time from sending the notification to coming to the delivery center to pick up the delivered item. Adjustment processing may also be performed. Through these various adjustment processes, the transaction control device 200 can give the user a stronger motivation to voluntarily receive the delivered item.

[2-4-2. Notification processing regarding re-delivery〕
The transaction control device 200 may send a notification requesting the delivery item to be received at the base if re-delivery occurs after the item has been delivered to the delivery destination such as the user's home. For example, the transaction control device 200 obtains the number of times a certain delivery item has been re-delivered. Then, the transaction control device 200 determines to send a notification to the user at the timing when the number of times the redelivery has been performed exceeds a predetermined threshold. Thereby, the transaction control device 200 can suppress the occurrence of excessive re-delivery.

Furthermore, when a certain delivery item is delivered and the delivery is not completed because the user is absent, the transaction control device 200 receives notification from the user for re-delivery (for example, designation of the desired date and time for re-delivery). Information indicating the time until the process is performed may also be obtained. Then, the transaction control device 200 determines to send a notification to the user when a predetermined period (for example, 48 hours, etc.) has elapsed without any notification from the user regarding re-delivery. Thereby, the transaction control device 200 can actively urge users who do not voluntarily notify them of re-delivery to receive the delivered item.

[2-4-3. Notifications according to service usage history]
The transaction control device 200 may determine the timing to send the notification to the user based on the user's service usage history. For example, the transaction control device 200 may send notifications to users who tend to frequently use taxis at an earlier timing than other users. As described above, the user can receive a refund on the taxi fare or receive benefits. Therefore, the transaction control device 200 can increase the chances of the user receiving benefits by actively notifying the user of the taxi. In addition, the transaction control device 200 can reduce the burden of delivery by the delivery company by proactively providing notification, and therefore can provide processing that is beneficial to both the user and the delivery company.

[2-5. effect〕
As described above, the transaction control device 200 according to the second embodiment includes the first acquisition section 131, the determination section 238, and the transmission section 132. The first acquisition unit 131 acquires information regarding a delivery item to be delivered to a predetermined base and information regarding a user who is a recipient of the delivery item. Based on the information acquired by the first acquisition unit 131, the determination unit 238 determines whether to send a notification requesting that the user receive the delivered item at a predetermined base. Based on the result determined by the determining section 238, the transmitting section 132 transmits to the user a notification containing information regarding benefits given to the user when the delivery item is received at a predetermined base.

In this way, the transaction control device 200 according to the second embodiment determines whether or not to notify the user based on the delivered item, the user's situation, etc. Notice can be given in a situation where it is easier for the person to agree to receive the goods. Thereby, the transaction control device 200 can motivate the user to voluntarily receive the delivered item.

Further, when determining that the notification should be sent to the user, the determination unit 238 determines the timing to send the notification to the user based on the information acquired by the first acquisition unit 131. Based on the timing determined by the determining section 238, the transmitting section 132 transmits to the user a notification that includes information regarding benefits given to the user when the delivery item is received at a predetermined base.

In this way, the transaction control device 200 according to the second embodiment makes it easier for the user to receive the delivered item at the base by determining the notification timing based on the delivered item, the user's situation, etc. Notification can be provided in situations where it is easy to consent. Thereby, the transaction control device 200 can motivate the user to voluntarily receive the delivered item.

The first acquisition unit 131 also acquires information regarding the date and time when the delivery item is delivered to the user from a predetermined base. The determination unit 238 determines whether or not to send a notification based on the date and time when the delivery item is delivered to the user from a predetermined base.

In this way, the transaction control device 200 according to the second embodiment performs notification processing according to the delivery schedule of the delivered items, thereby notifying the user early before a large number of delivered items accumulate at the base. We can respond flexibly.

Further, the first acquisition unit 131 acquires information regarding the amount of goods stored at a predetermined base. The determination unit 238 determines whether or not to send a notification based on information regarding the amount of goods stored at a predetermined base.

In this way, the transaction control device 200 according to the second embodiment performs notification processing based on the quantity of goods at the base, so that when the base is in trouble due to overcapacity, it proactively notifies the user. You can respond to the situation in a way that suits the situation.

Further, the first acquisition unit 131 acquires information regarding the route when the delivery item is delivered to the delivery destination. The determination unit 238 determines whether or not to send a notification based on information regarding the route when the delivery item is delivered to the delivery destination.

In this way, the transaction control device 200 according to the second embodiment verifies the delivery route and proactively notifies the user if there is an inefficient delivery destination, thereby contributing to improving the efficiency of delivery. You can perform processing for this purpose.

The first acquisition unit 131 also acquires the user's location information. The determination unit 238 determines whether or not to send a notification based on the relationship between the location indicated by the user's location information and the distance or route to a predetermined base.

In this way, the transaction control device 200 according to the second embodiment may determine the timing of notification after referring to the user's location information. Thereby, the transaction control device 200 can provide notification at a time when it is easier for the user to receive the delivery item.

The first acquisition unit 131 also acquires information indicating whether the user is riding in a car. The determination unit 238 determines whether or not to send a notification based on information indicating whether the user is riding in a car.

In this way, the transaction control device 200 according to the second embodiment may determine the timing of notification after referring to the riding status of the user. For example, even if a user is reluctant to stop by a base while walking, it is assumed that the user may stop by the base if the user is riding. By determining the timing of notification based on the user's situation, transaction control device 200 can provide notification at a timing that increases the probability that the user will stop by the base.

Further, the first acquisition unit 131 acquires information indicating whether the user is riding in a car based on the use of a map application, a car navigation application, or a taxi dispatch application used by the user.

In this way, the transaction control device 200 according to the second embodiment may determine the timing of notification based on the usage status of the application. Through such processing, the transaction control device 200 can make a determination after referring to the detailed user situation, and therefore can provide notification at a more appropriate timing.

Further, the first acquisition unit 131 acquires the distance or route when the user stops at a predetermined base based on the use of a map application, a car navigation application, or a taxi dispatch application used by the user. The determination unit 238 determines whether the cost that the user incurs when stopping at a predetermined base exceeds a predetermined threshold based on the distance or route taken when the user stops at the predetermined base. The transmitting unit 132 transmits a notification to the user when the determining unit 238 determines that the cost does not exceed a predetermined threshold.

In this way, even if the user stops at a base, the transaction control device 200 according to the second embodiment refers to the situation related to the movement, and prevents the delivery company from paying excessively for the user's movement fee. In order to avoid such incidents, notifications can be sent after understanding the situation.

The first acquisition unit 131 also acquires the number of times or percentage of redeliveries that have occurred in deliveries to users in the past, or the number of times or percentage of requests for redelivery by users. The determination unit 238 determines whether or not to send a notification based on the number or percentage of times that redeliveries have occurred in deliveries to users in the past, or the number of times or percentages that users have requested redelivery.

In this way, the transaction control device 200 according to the second embodiment makes adjustments, such as notifying users who are likely to re-deliver early, based on the user's delivery history. Thereby, the transaction control device 200 can prevent the occurrence of re-delivery, thereby improving the efficiency of the entire delivery.

[3. Modified example]
The transaction control devices 100 and 200 described above may be implemented in various different forms other than the above embodiments. Therefore, other embodiments of the transaction control devices 100 and 200 will be described below. In addition, below, when there is no need to distinguish between the transaction control devices 100 and 200, only the transaction control device 100 will be described.

[3-1. Type of identification information]
Transaction control device 100 may use various types of information as identification information used to notify the user. For example, the transaction control device 100 may use a telephone number associated with the user terminal 10 owned by the user as the identification information. Further, the transaction control device 100 may use the device ID, email address, etc. of the user terminal 10 as identification information.

Alternatively, the transaction control device 100 may use an account or the like used in a predetermined communication application or the like as the identification information. In this case, the association information between the account and the user terminal 10 is held, for example, by a service provider that provides the predetermined communication application. The transaction control device 100 may acquire the association information by accessing a server or the like managed by such a service provider, or by receiving provision from such a service provider.

In this way, the transaction control device 100 can send notifications to the user terminal 10 using various types of identification information, so it can provide flexibility in processing.

[3-2. User terminal]
In the embodiment described above, an example of the configuration of the user terminal 10 is shown using FIG. 9, but the user terminal 10 does not necessarily have to have all the configurations shown in FIG. As mentioned above, the user terminal 10 includes not only smart devices such as smartphones and tablet terminals, but also various wearable devices such as glasses-type terminals with communication functions and heart rate measuring devices that memorize the user's heart rate. is included. In this case, the user terminal 10 does not necessarily display a notification on the display screen, but, for example, plays a message notified from the transaction control device 100 by voice, or reproduces a message notified from the transaction control device 100 by vibration. You may also inform the user of this. That is, the user terminal 10 does not necessarily have the configuration shown in FIG. 9 as long as it is a device having a predetermined communication function.

[3-3. Example of base]
The base where the user receives the delivered goods is not limited to the delivery center. For example, the base may be any facility that can temporarily store delivered items. For example, the base may be a convenience store or the like.

[4. Hardware configuration]
The transaction control device 100, user terminal 10, etc. described above are realized by, for example, a computer 1000 having a configuration as shown in FIG. 17. The transaction control device 100 will be described below as an example. FIG. 17 is a hardware configuration diagram showing an example of a computer 1000 that implements the functions of the transaction control device 100. Computer 1000 has CPU 1100, RAM 1200, ROM 1300, HDD 1400, communication interface (I/F) 1500, input/output interface (I/F) 1600, and media interface (I/F) 1700.

CPU 1100 operates based on a program stored in ROM 1300 or HDD 1400, and controls each part. The ROM 1300 stores a boot program executed by the CPU 1100 when the computer 1000 is started, programs depending on the hardware of the computer 1000, and the like.

The HDD 1400 stores programs executed by the CPU 1100, data used by the programs, and the like. Communication interface 1500 receives data from other devices via communication network 500 (corresponding to network N shown in FIG. 3), sends it to CPU 1100, and sends data generated by CPU 1100 to other devices via communication network Send to device.

The CPU 1100 controls output devices such as a display and a printer, and input devices such as a keyboard and mouse via an input/output interface 1600. CPU 1100 obtains data from an input device via input/output interface 1600. Further, CPU 1100 outputs the generated data to an output device via input/output interface 1600.

Media interface 1700 reads programs or data stored in recording medium 1800 and provides them to CPU 1100 via RAM 1200. CPU 1100 loads this program from recording medium 1800 onto RAM 1200 via media interface 1700, and executes the loaded program. The recording medium 1800 is, for example, an optical recording medium such as a DVD (Digital Versatile Disc) or a PD (Phase change rewritable disk), a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory. etc.

For example, when the computer 1000 functions as the transaction control device 100 according to the first embodiment, the CPU 1100 of the computer 1000 realizes the functions of the control unit 130 by executing a program loaded onto the RAM 1200. Furthermore, data in the storage unit 120 is stored in the HDD 1400. The CPU 1100 of the computer 1000 reads these programs from the recording medium 1800 and executes them, but as another example, these programs may be acquired from another device via the communication network 500.

[5. others〕
Furthermore, among the processes described in the above embodiments, all or part of the processes described as being performed automatically can be performed manually, or the processes described as being performed manually can be performed manually. All or part of the process can also be performed automatically using known methods. In addition, information including the processing procedures, specific names, and various data and parameters shown in the above documents and drawings may be changed arbitrarily, unless otherwise specified. For example, the various information shown in each figure is not limited to the illustrated information.

Further, each component of each device shown in the drawings is functionally conceptual, and does not necessarily need to be physically configured as shown in the drawings. In other words, the specific form of distributing and integrating each device is not limited to what is shown in the diagram, and all or part of the devices can be functionally or physically distributed or integrated in arbitrary units depending on various loads and usage conditions. Can be integrated and configured. For example, the first acquisition section 131, the second acquisition section 133, and the third acquisition section 136 shown in FIG. 4 may be integrated. Further, for example, the information stored in the storage unit 120 may be stored in a predetermined external storage device via the network N.

Furthermore, in the above embodiment, an example is shown in which the transaction control device 100 performs, for example, a transmission process of transmitting a notification to a user, an acquisition process of acquiring movement information, and a calculation process of calculating a cost borne by the user. Ta. However, the transaction control device 100 described above may be separated into a transmitting device that performs transmission processing, an acquisition device that performs acquisition processing, and a calculation device that performs calculation processing. In this case, the transmitter includes at least a transmitter 132. The acquisition device includes at least a first acquisition section 131. The calculation process includes at least a calculation unit 135. The processing by the transaction control device 100 described above is realized by the transaction control system 1 which includes a transmitting device, an acquiring device, and a calculating device.

Furthermore, the above-described embodiments and modifications can be combined as appropriate within a range that does not conflict with the processing contents.

Although the embodiments of the present application have been described above in detail based on the drawings, this is merely an example, and various modifications and improvements can be made based on the knowledge of those skilled in the art, including the embodiments described in the disclosure section of the invention. It is possible to implement the invention in other forms.

Further, the above-mentioned "section, module, unit" can be read as "means", "circuit", etc. For example, the calculation unit can be read as calculation means or calculation circuit.

1 Transaction control system 10 User terminal 30 Transportation device 50 Delivery company device 100 Transaction control device 110 Communication unit 120 Storage unit 121 Delivery information storage unit 122 Movement information storage unit 123 Calculation condition storage unit 124 Transaction history storage unit 130 Control unit 131 1 acquisition unit 132 transmission unit 133 second acquisition unit 134 reception unit 135 calculation unit 136 third acquisition unit 137 transaction control unit 200 transaction control device 230 control unit 238 determination unit

Claims (12)

an acquisition unit that acquires information related to the cost associated with receiving the delivery for a user who is a recipient of the delivery to be delivered to a predetermined base;
Sending a notification requesting that the user receive the delivered item at the predetermined base based on the information regarding the cost associated with the user receiving the delivered item acquired by the acquisition unit; a determination unit that determines whether or not the
a transmitting unit that transmits to the user a notification including information regarding a benefit given to the user when the delivery item is received at the predetermined base based on the result determined by the determining unit;
A transaction control device comprising: The determination unit includes:
When determining that the notification is to be sent to the user, the timing for sending the notification to the user is determined based on information regarding the cost associated with receiving the delivered item by the user acquired by the acquisition unit. ,
The transmitter includes:
Based on the timing determined by the determination unit, transmitting a notification to the user that includes information regarding a benefit that will be given to the user when the delivery item is received at the predetermined base;
The transaction control device according to claim 1, characterized in that: The acquisition unit further includes:
Obtain information regarding the date and time when a delivery item will be delivered to a user from a predetermined base,
The determination unit further includes:
determining whether to send the notification based on the date and time when the delivery item is delivered to the user from the predetermined base;
The transaction control device according to claim 1 or 2, characterized in that: The acquisition unit further includes:
Obtain information regarding the amount of materials stored at a given base,
The determination unit further includes:
determining whether to send the notification based on information regarding the amount of material stored at a predetermined base;
The transaction control device according to claim 1 or 2, characterized in that: The acquisition unit further includes:
Obtaining information regarding the route when the delivery item is delivered to the delivery destination,
The determination unit further includes:
determining whether to send the notification based on information regarding the route when the delivery item is delivered to the delivery destination;
The transaction control device according to claim 1 or 2, characterized in that: The acquisition unit further includes:
obtain location information of the user;
The determination unit further includes:
determining whether to send the notification based on the relationship between the location indicated by the user's location information and the distance or route to the predetermined base;
The transaction control device according to claim 1 or 2, characterized in that: The acquisition unit further includes:
Obtain information indicating whether the user is riding in a car,
The determination unit further includes:
determining whether to send the notification based on information indicating whether the user is in a car;
The transaction control device according to claim 1 or 2, characterized in that: The acquisition unit further includes:
acquiring information indicating whether the user is in a car based on the use of a map application, a car navigation application, or a taxi dispatch application used by the user;
The transaction control device according to claim 7, characterized in that: The acquisition unit further includes:
Obtaining the distance or route when the user stops at the predetermined base based on the use of a map application, car navigation application, or taxi dispatch application used by the user;
The determination unit further includes:
Based on the distance or route taken by the user when stopping at the predetermined base, determine whether the cost that the user incurs when stopping at the predetermined base exceeds a predetermined threshold;
The transmitter includes:
transmitting the notification to the user when the determination unit determines that the cost does not exceed a predetermined threshold;
The transaction control device according to claim 8, characterized in that: The acquisition unit further includes:
Obtaining the number or percentage of times that redelivery occurred in the past in deliveries to the user, or the number of times or percentage that the user requested redelivery;
The determination unit further includes:
Determining whether to send the notification based on the number or percentage of times that redelivery occurred in the past in deliveries to the user, or the number of times or percentage that the user requested redelivery;
The transaction control device according to claim 1 or 2, characterized in that: A transaction control method executed by a computer, the method comprising:
an acquisition step of acquiring information related to costs associated with receiving the delivery for a user who is a recipient of the delivery to be delivered to a predetermined base;
Sending a notification requesting that the user receive the delivered item at the predetermined base based on the information regarding the cost associated with the user receiving the delivered item acquired in the acquisition step; or a determination step of determining whether or not the
a transmission step of transmitting to the user a notification containing information regarding a benefit given to the user when the delivery item is received at the predetermined base based on the result determined in the determination step;
A transaction control method characterized by comprising: an acquisition procedure for acquiring information related to a cost associated with receiving the delivered item by a user who is a recipient of the delivered item to a predetermined base;
Whether to send a notification requesting that the user receive the delivered item at the predetermined base based on the information regarding the cost associated with the user receiving the delivered item acquired by the acquisition procedure; a determination procedure for determining whether or not the
a transmission step of transmitting to the user a notification containing information regarding a benefit given to the user when the delivery item is received at the predetermined base, based on the result determined by the determination step;
A transaction control program that causes a computer to execute.

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