JP2012206842A - Home delivery information processing device, home delivery information processing method, and program - Google Patents

Abstract

Provided is a home delivery information processing apparatus capable of appropriately notifying a customer who is a recipient of a home delivery item regarding home delivery.
A customer information storage unit 101 that stores customer information including customer identification information that is customer identification information and contact information that is information indicating a customer's contact information, and information for requesting home delivery. A delivery request information storage unit 102 for storing delivery request information, which is information including delivery destination customer identification information that is customer identification information for a customer who is a delivery destination of a delivery product, and corresponding to delivery destination customer identification information A delivery information transmitting unit 110 that obtains contact information to be sent from customer information, and uses the obtained contact information to send home delivery information, which is information related to home delivery, to the customer indicated by the delivery destination customer identification information.
[Selection] Figure 1

Description

  The present invention relates to a home delivery information processing apparatus that transmits information about home delivery.

  As a conventional technology, the delivery truck terminal transmits an inquiry condition including a recipient identifier and information indicating the at-home information desired to be notified to the at-home information server. The home information is acquired, and based on the acquired home information and the home information for which notification is included in the inquiry condition, it is determined whether or not to inquire whether or not to disclose the home information to the recipient (For example, refer to Patent Document 1).

JP 2009-181456 A (first page, FIG. 1 etc.)

  However, in the conventional technology, there is a problem that it is not possible to appropriately notify the customer who is the recipient of the delivery. For example, inform the customer in advance that delivery will be done, or if the delivery company delivers the product, if the customer is unable to receive the delivery, encourage the customer to change the delivery time for delivery I couldn't.

  The home delivery information processing apparatus of the present invention includes a customer information storage unit in which customer information having customer identification information that is customer identification information and contact information that is information indicating a customer's contact information is stored, and home delivery. Delivery request information storage unit for storing delivery request information, which is information including requested delivery information including delivery destination customer identification information that is customer identification information for a customer to whom a delivery item is delivered, and delivery destination customer identification A delivery information transmission unit that obtains contact information corresponding to the information from the customer information and uses the obtained contact information to send delivery information that is information related to delivery to the customer indicated by the delivery destination customer identification information. This is a home delivery information processing apparatus.

  With this configuration, it is possible to appropriately notify the customer who is the recipient of the delivery to the home delivery.

  In the delivery information processing apparatus of the present invention, in the delivery information processing apparatus, the delivery instruction information having delivery destination customer identification information and delivery person identification information that is identification information of a delivery person in charge of delivery of the delivery item is provided. A customer location information storage unit for storing customer location management information having a delivery instruction information storage unit, customer identification information, and customer location information that is information indicating the customer location indicated by the customer identification information; A delivery location information storage unit that stores delivery location information that includes delivery location identification information and delivery location information that is information indicating the delivery location indicated by delivery delivery identification information, and is included in delivery instruction information A position determination unit that determines whether or not the customer position information corresponding to the delivery destination customer identification information and the deliverer position information corresponding to the deliverer identification information included in the delivery instruction information satisfy a predetermined condition; The Comprising the al, delivery information transmitting unit obtains the contact information corresponding to the delivery destination user identification information position determination unit has determined that conditions are satisfied, a delivery information processing apparatus that transmits delivery information.

  With this configuration, it is possible to perform notification regarding appropriate delivery according to the delivery destination position of the delivery item, the delivery person's position, and the position of the recipient customer.

  Further, in the home delivery information processing apparatus of the present invention, in the home delivery information processing apparatus, the customer information storage unit stores customer information further including delivery position information that is information indicating a delivery destination location of the delivery to the customer. The position determination unit indicates that the customer position information corresponding to the delivery destination customer identification information included in the delivery instruction information indicates the position indicated by the delivery position information corresponding to the delivery destination customer identification information, and is included in the delivery instruction information. If the position indicated by the deliverer position information corresponding to the deliverer identification information is within the predesignated range with respect to the position indicated by the delivery position information, it is determined that the predesignated condition is satisfied, The information transmitting unit is a home delivery information processing apparatus that sends home delivery information indicating that delivery will be performed soon.

  With this configuration, for example, when a customer who is a recipient of a delivery item is at the delivery destination of the delivery item, and the delivery person approaches the delivery destination of the delivery item, delivery to the customer who will be the recipient will soon be performed. Can be notified.

  Further, in the home delivery information processing apparatus of the present invention, in the home delivery information processing apparatus, the customer information storage unit stores customer information further including delivery position information that is information indicating a delivery destination location of the delivery to the customer. The position determination unit indicates that the customer position information corresponding to the delivery destination customer identification information included in the delivery instruction information is not the position indicated by the delivery position information corresponding to the delivery destination customer identification information, and the delivery instruction information If the position indicated by the deliverer position information corresponding to the deliverer identification information included in the position is within a predesignated range with respect to the position indicated by the delivery position information, it is determined that the predesignated condition is satisfied. The home delivery information transmission unit is a home delivery information processing apparatus that transmits home delivery information for requesting a change in delivery time.

  With this configuration, for example, when the customer who is the recipient of the delivery is not at the delivery destination of the delivery, and the delivery person approaches the delivery destination of the delivery, the delivery time is given to the customer who is the recipient. Can be urged to change.

  Further, the home delivery information processing apparatus of the present invention is such that in the home delivery information processing apparatus, the home delivery request information storage unit further includes transmission availability information that is information indicating whether or not transmission of home delivery information is permitted. Is stored, and the home delivery information transmitting unit is a home delivery information processing apparatus that does not transmit home delivery information to the customer indicated by the delivery destination customer identification information associated with the transmission permission information indicating that transmission is not permitted.

  With this configuration, for example, for a delivery request that is not permitted to be transmitted, the delivery information can be prevented from being transmitted to the customer who is the recipient.

  In the delivery information processing apparatus of the present invention, in the delivery information processing apparatus, the delivery request information storage unit stores delivery request information further including delivery content information that is information related to delivery contents. Is further provided with a content determination unit that determines whether or not a predetermined condition is satisfied, and the home delivery information transmission unit is a delivery destination customer identification information associated with the delivery content information that the content determination unit has determined to satisfy the condition This is a home delivery information processing apparatus that sends home delivery information only to customers indicated by.

  With this configuration, it is possible to selectively transmit home delivery information only when the delivery content is a predesignated condition, and it is possible to suppress transmission of unnecessary home delivery information.

  Further, the home delivery information processing apparatus of the present invention is such that in the home delivery information processing apparatus, the home delivery information transmitting unit transmits home delivery information including a delivery time change screen which is a screen for changing the delivery time. It is.

  With such a configuration, a customer who is a recipient can easily change the delivery time before delivery.

  According to the home delivery information processing apparatus according to the present invention, it is possible to appropriately notify home delivery to a recipient customer.

Block diagram of home delivery information processing system in an embodiment of the present invention A flowchart showing an example of the operation of the home delivery information processing apparatus Conceptual diagram of home delivery information processing system The figure which shows the customer information management table of the home delivery information processing apparatus The figure which shows the home delivery request information management table of the home delivery information processing apparatus The figure which shows the delivery instruction information management table of the home delivery information processing apparatus The figure which shows the customer location management table of the parcel delivery information processing device The figure which shows the delivery person location management table | surface of the home delivery information processing apparatus Schematic diagram showing the positional relationship indicated by the customer location information, the deliverer location information, and the delivery location information of the home delivery information processing apparatus The figure which shows the example of a display of the email of the home delivery information processing apparatus The figure which shows the example of a display of the email of the home delivery information processing apparatus The figure which shows an example of the external appearance of the computer system The figure which shows an example of a structure of the computer system

  Hereinafter, embodiments of a home delivery information processing apparatus and the like will be described with reference to the drawings. In addition, since the component which attached | subjected the same code | symbol in embodiment performs the same operation | movement, description may be abbreviate | omitted again.

(Embodiment)
FIG. 1 is a block diagram of home delivery information processing system 10 in the present embodiment.

  The home delivery information processing system 10 includes a home delivery information processing device 1, one or more customer terminal devices 2, and one or more deliverer terminal devices 3. Each device is connected so that information can be transmitted and received via a wireless or wired network or a communication line. 1 shows an example in which one customer terminal device 2 and one deliverer terminal device 3 are provided for explanation, but there may be a plurality of them.

  The home delivery information processing apparatus 1 includes a customer information storage unit 101, a home delivery request information storage unit 102, a content determination unit 103, a delivery instruction information storage unit 104, a customer location information storage unit 105, a customer location information reception unit 106, and a deliverer location information. A storage unit 107, a deliverer position information receiving unit 108, a position determining unit 109, and a home delivery information transmitting unit 110 are provided.

  The customer terminal device 2 includes a customer location information acquisition unit 201, a customer location information transmission unit 202, a home delivery information reception unit 203, and a home delivery information output unit 204.

  The deliverer terminal device 3 includes a deliverer location information acquisition unit 301 and a deliverer location information transmission unit 302.

  The customer information storage unit 101 stores customer information including customer identification information that is customer identification information and contact information that is information indicating a customer contact information. The customer is, for example, a customer who can be a delivery recipient and is a customer registered in the delivery information processing apparatus 1. A customer is usually an individual, but may be a legal entity. The customer identification information is usually a customer name such as an individual name or a corporate name, but may be an identification number or a symbol as long as it is information that can identify the customer. The contact information is a customer's mail address, telephone number, facsimile number, or the like. However, the contact information is preferably contact information that can be contacted even when the customer is away from home. For example, the e-mail address or mobile phone number of a mobile terminal such as a mobile phone or a smartphone is preferable. A combination of the customer name and the customer's telephone number or address may be used as customer identification information. The contact information may also be used as customer identification information.

  The customer information storage unit 101 may store customer information that further includes delivery position information, which is information indicating a delivery destination position of the delivery to the customer. A home delivery item is a target of home delivery. The delivery destination of the delivery item is, for example, a customer's address or residence. For example, if the customer is an individual, it is the customer's home. The delivery position information is usually coordinates indicated by latitude and longitude. Further, the delivery position information here may indicate a point or an area. For example, the delivery position information may be a circular area whose radius is a distance designated in advance around one coordinate, a rectangular area whose side length is designated in advance, or the like. In addition, if the location information is information that can identify the position in the real space, a code indicating the address, an address notation indicating the address by a combination of the prefecture name, city name, street name, etc. It may be. In the case of such information, in the process to be described later, coordinates corresponding to these codes and address notations may be appropriately acquired using a technique such as so-called geocoding. Further, the delivery position information may be identification information of an area including a position that is a delivery destination. As for customer information, the customer information storage unit 101 is preferably a non-volatile recording medium, but can also be realized by a volatile recording medium.

  The home delivery request information storage unit 102 stores home delivery request information that is information for requesting home delivery and includes delivery destination customer identification information that is customer identification information about a customer who is a delivery destination of the delivery item. The home delivery request information may be considered as information indicating the content of the home delivery request or information indicating that there has been a home delivery request. The home delivery request information is, for example, information acquired from information input on an application form, an application form, or the like when accepting a home delivery request. The delivery destination customer identification information is, for example, customer identification information (for example, a customer name) designated as a delivery destination. A customer who is a delivery destination of a delivery item may be considered as a recipient of the delivery item. The delivery request information may further include an address of the delivery destination of the delivery item, a telephone number, and information related to the delivery requester (for example, identification information of the requester, information indicating the address, contact information, etc.). . Moreover, you may have request identification information which identifies each request | requirement of delivery, delivery identification information which identifies the delivery to be delivered, etc. In addition, when the delivery destination customer identification information does not include the customer name (the delivery service destination name), the delivery request information preferably has the customer name.

  The home delivery request information storage unit 102 may store home delivery request information further including transmission availability information that is information indicating whether or not transmission of home delivery information is permitted. The home delivery information will be described later. The transmission availability information is, for example, flag information indicating whether transmission of home delivery information is possible.

  The home delivery request information storage unit 102 may store home delivery request information further including delivery content information that is information related to the delivery content. The delivery content information is, for example, identification information (for example, name) of a delivery item, or identification information (for example, a type name or a form name) indicating the type, form, etc. of the delivery item. For example, “fresh food”, “clothing”, “food”, “raw”, “cracked”, and the like. Further, the delivery content information may be information indicating a payment mode related to delivery of the delivery item such as “credit card payment at delivery” or “cash on delivery”. Further, the delivery content information may be information indicating a transportation mode such as “refrigerated transportation”, “refrigerated transportation”, “delivery date designation”, “next day arrival”, “delivery time zone designation”. Further, the delivery content information may be information indicating the size and weight of the delivery item such as “10 kg” or “150 cm”, for example. In this case, the delivery content information may be a value (for example, 15 kg or more) indicating the range of the size or weight of the delivered item, identification information indicating the range, or the like.

  There is no limitation on the process, timing, etc., of the delivery request information stored in the delivery request information storage unit 102. For example, when a delivery agent receives a delivery request, information included in the request may be stored in the delivery request information storage unit 102 as delivery request information. The home delivery request information storage unit 102 is preferably a non-volatile recording medium, but can also be realized by a volatile recording medium.

  The content determination unit 103 determines whether or not the delivery content information satisfies a predetermined condition. The condition designated in advance is a condition used for determining that transmission of home delivery information described later is necessary, for example. For example, when this condition is satisfied, it is determined that transmission of home delivery information is necessary. Note that, as a condition for determining that transmission of home delivery information is not necessary based on a condition specified in advance, determining whether or not this condition is satisfied is also substantially the same as the above determination. I think. However, in this case, the determination result indicating that the condition is not satisfied is treated as equivalent to the determination result indicating that the condition when the above condition is used is satisfied. Pre-specified conditions include, for example, the condition that the delivery information includes “food”, “raw”, “frozen”, “refrigerated”, or “fresh”, Conditions that include "credit card payment" or "cash on delivery", and conditions that delivery information includes "refrigerated transport", "refrigerated transport", "delivery date designation", "next day arrival", or "delivery time zone designation" Or a combination of these conditions. The predesignated condition may be a condition for the weight or size of the delivery item indicated by the delivery content information. For example, conditions such as “12 kg or more” or “150 cm or more” may be used. For example, if the delivery content information indicates that the weight of the delivery item is “40 kg” and the condition used by the content determination unit 103 is “20 kg or more”, the content determination It may be determined that the unit 103 satisfies the condition. In particular, by using the conditions for the size and weight of such a delivery item, if there is a delivery item that is too large to fit in a so-called delivery box provided in an apartment house, etc., or if the recipient receives a delivery box When there is a delivery product that you want the delivery person to bring to the front door when you are at home, such as when there is a heavy delivery product that is difficult to carry by yourself from home to home, send home delivery information described later It is possible for the recipient to request a change in the delivery date and time according to the situation of being at home. As a result, convenience for the user is improved.

  The content determination unit 103 can usually be realized by an MPU, a memory, or the like. The processing procedure of the content determination unit 103 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The delivery instruction information storage unit 104 stores delivery instruction information including delivery destination customer identification information and delivery person identification information which is identification information of a deliverer who is in charge of delivery of the delivery. The delivery destination customer identification information included in the delivery instruction information is delivery destination customer identification information included in the delivery request information. The delivery person is, for example, a person who delivers an actual delivery item belonging to the delivery company or contracted with the delivery company. The delivery person may be considered as a team composed of a plurality of persons. The delivery person identification information is identification information such as the name of the delivery person and an employee number. The delivery person identification information may be a delivery person's mobile phone number, a mail address of the delivery person's mobile terminal, or the like. The delivery instruction information may be considered as information indicating, for example, a delivery person who delivers a delivery item and a customer who is a delivery destination of the delivery item delivered by the delivery person. The delivery instruction information further includes the identification information of the delivery item to be delivered, the customer's address and residence information indicated by the delivery destination customer identification information that is the delivery destination of the delivery item, the time zone and the date and time of delivery of the delivery item May be included. The delivery instruction information storage unit 104 is preferably a non-volatile recording medium, but can also be realized by a volatile recording medium.

  The customer location information storage unit 105 stores customer location management information including customer identification information and customer location information that is information indicating the location of the customer indicated by the customer identification information. The customer position information is information indicating the position of the customer, for example, coordinates expressed by latitude and longitude indicating the position of the customer. The position here may be a point or a region. Further, the customer position information may be a code indicating the position of the customer, an address display, area identification information, or the like. The customer location information is, for example, customer location information acquired by a device that acquires location information of the current location possessed by the customer. The device that acquires position information of the current position is, for example, a mobile phone, a so-called smartphone, a navigation device, a digital camera, a computer such as a notebook computer, or the like. Or it is the positional information of the customer acquired with the same apparatus etc. which are attached to moving means, such as a car and a two-wheeled vehicle which a customer uses for movement. The device that acquires position information of the current position has the same configuration as a device that includes a GPS receiver, a configuration that detects the location of a mobile phone, a configuration that detects the location of an RFID tag, and the like. Device. The customer identification information is, for example, customer identification information of a customer who uses a device or the like that acquires the customer position information. The customer identification information is stored in advance in, for example, a storage medium (not shown) such as a device that acquires customer position information. The process of storing customer location management information in the customer location information storage unit 105 does not matter. For example, customer location management information input via an input device or the like may be accumulated, or customer location management information read from a portable recording medium or the like may be accumulated. In this embodiment, as an example, a customer location information receiving unit 106, which will be described later, receives a set of customer identification information and customer location information received from one external device or the like via a network, a communication line, or the like. A case where information is stored in the customer location information storage unit 105 as customer location management information will be described as an example. One external device is, for example, the customer terminal device 2. However, the one external device may be another device that has received the customer position information and the customer identification information from the customer terminal device 2. The customer location information storage unit 105 preferably stores customer location management information so that the customer location management information with the latest acquisition order can be detected. For example, when the latest customer location management information is stored in the customer location information storage unit 105, the existing customer location management information is always updated (eg, overwritten) with the latest customer location management information. Anyway. In addition, when the customer location management information is accumulated, information indicating the accumulation order and information indicating the accumulation time may be stored in association with each other, or arranged according to the order in which the customer location management information is accumulated. And may be accumulated. The accumulation here is a concept including temporary storage. The customer location information storage unit 105 can be realized by a non-volatile recording medium or a volatile recording medium.

  The customer location information receiving unit 106 receives customer identification information and customer location information of the customer indicated by the customer identification information. The customer position information receiving unit 106 receives, for example, a set of customer identification information and customer position information received from one external device or the like via a network, a communication line, or the like. One external device is, for example, the customer terminal device 2. However, the one external device may be another device that has received the customer position information and the customer identification information from the customer terminal device 2. As the customer location information, customer location management information having a set of the received customer identification information and customer location information is stored in the customer location information storage unit 105. The customer position information receiving unit 106 is usually realized by a wireless or wired communication means, but may be realized by a means for receiving a broadcast. The customer location information receiving unit 106 may or may not include a communication device.

  The deliverer location information storage unit 107 stores deliverer location management information having deliverer identification information and delivery location information that is information indicating the location of the deliverer indicated by the deliverer identification information. The deliverer position information is information indicating the position of the deliverer, for example, coordinates expressed by latitude and longitude indicating the position of the deliverer. The position here may be a point or a region. The delivery location information may be a code indicating the delivery location, address display, area identification information, or the like. The delivery person position information is, for example, the position information of the customer acquired by a device that acquires the position information of the current position possessed by the delivery person. Alternatively, the position information of the deliverer acquired by a similar device attached to a moving means such as an automobile or a two-wheeled vehicle used by the delivery person during delivery or an information terminal for managing the delivery. In addition, as an apparatus which acquires the positional information on the present position here, the thing similar to the apparatus etc. which acquired the positional information on the customer mentioned above can be used. The device that acquires position information of the current position has the same configuration as a device that includes a GPS receiver, a configuration that detects the location of a mobile phone, a configuration that detects the location of an RFID tag, and the like. Device. The delivery person identification information is, for example, delivery person identification information of a delivery person using a device or the like that acquires the delivery person position information. The delivery person identification information is stored in advance in, for example, a storage medium (not shown) such as an apparatus for obtaining delivery person position information. There is no limitation on the process of storing the delivery location information in the delivery location information storage unit 107. For example, delivery location management information input via an input device or the like may be stored, or delivery location management information read from a portable recording medium or the like may be stored. In this embodiment, as an example, a set of delivery person identification information and delivery person position information received by a delivery person position information receiving unit 108, which will be described later, from a single external device or the like via a network, a communication line, or the like. A case where information is stored in the delivery location information storage unit 105 as one delivery location management information will be described as an example. One external device is, for example, the deliverer terminal device 3. However, the one external device may be another device or the like that has received the deliverer position information and the deliverer identification information from the deliverer terminal device 3. It is preferable that the deliverer location information storage unit 107 stores the deliverer location management information so that the delivery location management information with the latest acquisition order can be detected. For example, when the latest deliverer location management information is stored in the deliverer location information storage unit 107, the existing deliverer location management information is always updated with the latest deliverer location management information. Also good. Further, when the deliverer position management information is accumulated, information indicating the accumulation order and information indicating the accumulation time may be stored in association with each other, or the order in which the deliverer position management information is accumulated. May be arranged and accumulated according to the above. The accumulation here is a concept including temporary storage. The deliverer location information storage unit 107 can be realized by a non-volatile recording medium or a volatile recording medium.

  The delivery person position information receiving unit 108 receives the delivery person identification information and the delivery person position information of the delivery person indicated by the delivery person identification information. The deliverer position information receiving unit 108 receives, for example, a set of deliverer identification information and deliverer position information received from one external device or the like via a network or a communication line. One external device is, for example, the deliverer terminal device 3. However, the one external device may be another device or the like that has received the deliverer position information and the deliverer identification information from the deliverer terminal device 3. As the deliverer location information, deliverer location management information having a set of the received deliverer identification information and the deliverer location information is accumulated in the deliverer location information storage unit 107. The deliverer position information receiving unit 108 is usually realized by a wireless or wired communication means, but may be realized by a means for receiving a broadcast. The deliverer location information receiving unit 108 may or may not include a communication device.

  The position determination unit 109 has a condition in which customer position information corresponding to the delivery destination customer identification information included in the delivery instruction information and delivery person position information corresponding to the deliverer identification information included in the delivery instruction information are specified in advance. It is determined whether or not the above is satisfied. The delivery destination customer identification information included in the delivery instruction information may be considered as delivery destination customer identification information included in the delivery request information. The customer location information corresponding to the delivery destination customer identification information included in the delivery instruction information is, for example, the customer location included in the customer location management information having the customer identification information that matches the delivery destination customer identification information contained in the delivery instruction information. Information. Delivery position information corresponding to delivery person identification information included in delivery instruction information is, for example, delivery included in delivery position management information having delivery person identification information that matches delivery person identification information included in delivery instruction information. Position information.

  For example, the position determination unit 109 indicates the position indicated by the customer position information corresponding to the delivery destination customer identification information included in the delivery instruction information and the deliverer position information corresponding to the deliverer identification information included in the delivery instruction information. When the distance from the position is equal to or less than a predetermined distance, it is determined that a predetermined condition is satisfied.

  For example, in the customer location management information having the customer identification information and the customer location information stored in the customer location information storage unit 105, the location determination unit 109 is a customer that matches the delivery destination customer identification information included in the delivery instruction information. Customer location management information having identification information is detected, and customer location information included in the detected customer location management information is acquired as customer location information corresponding to delivery destination customer identification information contained in delivery instruction information. The customer location information included in the detected customer location management information in this case is preferably the latest customer location information.

  Further, for example, the position determination unit 109 includes the delivery person identification information included in the delivery instruction information in the delivery person position management information having the delivery person identification information and the delivery person position information stored in the delivery person position information storage unit 107. The delivery location information corresponding to the delivery location information included in the delivery instruction information is detected by detecting delivery location management information having delivery location identification information that matches the delivery location information. Obtain as information. In this case, the delivery person position information included in the detected group is preferably the latest delivery person position information.

  Then, a distance between the position indicated by the acquired customer position information and the position indicated by the acquired deliverer position information is calculated, and it is determined whether or not this distance is equal to or less than a threshold value prepared in advance. If it is below the threshold, it is determined that the condition is satisfied. For example, if the customer position information and the deliverer position information are coordinates, the distance can be calculated from the coordinates. Further, if the customer position information and the delivery person position information are information such as an address, the distance may be calculated by acquiring coordinates corresponding to the address. In addition, instead of determining whether the distance is equal to or less than the threshold value, whether the position indicated by the customer position information and the deliverer position information is located in the same area, for example, in the same municipality or in the same address. It may be judged. For example, the address indicated by the customer location information and the address indicated by the delivery location information are acquired, and it is determined whether or not these prefecture names, city names, street addresses, and the like match. It may be determined that a condition specified in advance is satisfied.

  Further, for example, the position determination unit 109 may determine whether or not a first condition or a second condition as described below is satisfied.

(1) First condition When the customer information stored in the customer information storage unit 101 has delivery position information, the position determination unit 109 includes, for example, delivery destination customer identification information included in the delivery instruction information. The corresponding customer position information indicates the position indicated by the delivery position information corresponding to the delivery destination customer identification information, and the position indicated by the deliverer position information corresponding to the deliverer identification information included in the delivery instruction information is: If the position indicated by the delivery position information is within a predesignated range, it is determined that a predesignated condition is satisfied. Here, such a condition is referred to as a first condition. The “delivery position information corresponding to the delivery destination customer identification information” here is specifically associated with the customer identification information that matches the delivery destination customer identification information in the delivery position information included in the customer information. Delivery position information. “Indicating the position indicated by the delivery position information” means, for example, that the position as the delivery destination indicated by the delivery position information and the position indicated by the customer position information match or overlap. However, the distance between the position indicated by the customer position information and the position indicated by the delivery position information is determined in consideration of the error of the customer position information acquired by the GPS receiver or the like, the size of the site of the delivery destination building, etc. The position indicated by the customer position information may be determined to indicate the position indicated by the delivery position information as long as it is equal to or less than a predetermined threshold value for determining the delivery destination. Further, “within a range designated in advance with respect to the position indicated by the delivery position information” means that, for example, the distance between the position indicated by the deliverer position information and the position indicated by the delivery position information is specified in advance. The movement time between the position indicated by the delivery person position information and the position indicated by the delivery position information may be within a predetermined time. The travel time here is, for example, the travel time according to the travel means used by the delivery person. In addition, about this time and distance, the thing which considered the road between two points may be sufficient, and the thing which does not consider a road, for example, a linear distance etc., may be sufficient. When considering a road, a route between two points may be searched by a so-called route search or the like, and a distance of the searched route and a travel time may be acquired. In order to perform a route search, a configuration for performing a route search is provided in the home delivery information processing apparatus 1 or a means for acquiring route information by communicating with a device for performing a route search is provided. What should I do? Such a route search technique is known as a technique of a navigation device or the like, and therefore detailed description thereof is omitted here. The fact that the position determination unit 109 determines that such a condition is satisfied means that, for example, the customer who is the delivery destination of the delivery is at the address or residence of the delivery destination, and the delivery person who performs this delivery is the delivery destination. It is thought that the situation is approaching the address or residence of. When determining whether or not “the position indicated by the deliverer position information is within a range designated in advance with respect to the position indicated by the delivery position information”, the delivery position information and the delivery are the same as described above. It may be determined whether the position indicated by the person position information is located within the same area, for example, within the same municipality or within the same address. For example, the address indicated by the delivery position information and the address indicated by the deliverer position information are acquired, and it is determined whether or not these prefecture names, city names, street addresses, and the like match. You may judge that it exists in the range designated beforehand.

(2) Second condition When the customer information stored in the customer information storage unit 101 has delivery position information, the position determination unit 109 includes, for example, delivery destination customer identification information included in the delivery instruction information. The corresponding customer position information indicates that the position indicated by the delivery position information is not the position indicated by the delivery position information, and the position indicated by the deliverer position information corresponding to the deliverer identification information included in the delivery instruction information corresponds to the position indicated by the delivery position information. If it is within the predesignated range, it is determined that the predesignated condition is satisfied. Here, such a condition is referred to as a second condition. The “delivery position information corresponding to the delivery destination customer identification information” here is associated with the customer identification information that matches the delivery destination customer identification information in the delivery position information of the customer information, as described above. Delivery position information. The fact that the position determination unit 109 determines that such a condition is satisfied means that, for example, the customer who is the delivery destination is not at the address or residence of the delivery destination, and the delivery person who performs the delivery is It is thought that the situation is approaching the delivery address or residence.

  Note that the position determination unit 109 may determine whether a condition other than the above is satisfied. For example, the position indicated by the deliverer position information corresponding to the deliverer identification information included in the delivery instruction information is within the range designated in advance with respect to the position indicated by the delivery position information, and is included in the delivery instruction information. The distance between the position indicated by the customer position information corresponding to the delivery destination customer identification information and the position indicated by the deliverer position information corresponding to the deliverer identification information included in the delivery instruction information is equal to or less than a predetermined distance. It may be determined whether or not the above condition is satisfied.

  The position determination unit 109 can usually be realized by an MPU, a memory, or the like. The processing procedure of the position determination unit 109 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The home delivery information transmission unit 110 acquires contact information corresponding to the delivery destination customer identification information from the customer information, and uses the acquired contact information to deliver to the customer indicated by the delivery destination customer identification information information relating to home delivery. Send. The contact information corresponding to the delivery destination customer identification information is, for example, contact information included in customer information having customer identification information that matches the delivery destination customer identification information. Transmitting home delivery information using contact information is, for example, transmitting home delivery information to a contact indicated by the contact information. The delivery information transmitting unit 110 preferably transmits the delivery information before the delivery is delivered to the customer indicated by the delivery destination customer identification information. The home delivery information is information indicating that there is a home delivery item to be delivered, for example. The information indicating that there is a delivery product may be any information as long as the information indicates that there is a delivery product. In addition, the delivery information may include information such as the address of the delivery destination, information on the delivery requester (for example, identification information of the requester, information indicating the address, etc.) and the contents of the delivery. . Moreover, you may have request identification information which identifies each request | requirement of delivery, delivery identification information which identifies the delivery to be delivered, etc. Further, the home delivery information may include information indicating a scheduled date, a time zone, and the like when home delivery is performed. Such information can be acquired from, for example, home delivery request information corresponding to delivery destination customer identification information, delivery instruction information, and the like. The home delivery information may be information for requesting a change in delivery time. The delivery destination customer identification information here is, for example, delivery destination customer identification information included in the delivery request information and delivery destination customer identification information included in the delivery instruction information. The delivery destination customer identification information included in the delivery instruction information is substantially the same as the delivery request information included in the home delivery request information.

  The home delivery information transmitting unit 110 may transmit home delivery information including a delivery time change screen that is a screen for changing the delivery time. The delivery time change screen is an input screen having an input form for receiving an input for changing the delivery time. The delivery information including the delivery time change screen may be information including the delivery time change screen, or may be information having information used for displaying the change screen. As a result, the delivery time change screen may be information including information that can be output by the customer. For example, it may be information including a link to the delivery time change screen, information including address information such as a URL of the delivery time change screen, and a program such as a script that moves to the delivery time change screen.

  For example, the home delivery information transmission unit 110 may transmit home delivery information to the customers indicated by all or part of the delivery destination customer identification information included in the home delivery request information or the delivery instruction information. Sending the delivery information to the customer indicated by the delivery destination customer identification information means that the delivery information is sent to the contact indicated by the contact information of the customer information including the customer identification information that matches the delivery destination customer identification information. is there. Thereby, for example, the delivery information can be transmitted to the customer designated as the delivery destination by the delivery request information.

  The home delivery information transmission unit 110 may acquire contact information corresponding to the delivery destination customer identification information that the position determination unit 109 has determined to satisfy the condition, and transmit the home delivery information. In this case, home delivery information according to conditions may be transmitted.

  For example, when the position determination unit 109 determines that the first condition described above is satisfied, the home delivery information transmission unit 110 acquires contact information corresponding to the delivery destination customer identification information determined to satisfy the condition, The acquired contact information may be used to transmit delivery information indicating that delivery is soon to be delivered to the customer indicated by the delivery destination customer identification information. The home delivery information indicating that it will be performed soon is, for example, information having a message indicating that it will be performed soon.

  In addition, for example, when the position determination unit 109 determines that the second condition described above is satisfied, the home delivery information transmission unit 110 acquires contact information corresponding to the delivery destination customer identification information determined to satisfy the condition. Then, using this acquired contact information, delivery information for requesting a change in delivery time may be transmitted to the customer indicated by the delivery destination customer identification information. The delivery information for requesting a change in delivery time is, for example, information having a message prompting the change. Further, it may be information including a delivery time change screen as described above.

  The home delivery information transmission unit 110 may not send the home delivery information to the customer indicated by the delivery destination customer identification information associated with the transmission permission / inhibition information indicating that transmission is not permitted. For example, it is determined whether the delivery request information associated with the delivery destination customer identification information is information indicating that the delivery information can be transmitted or not, and indicates that the delivery is not possible. In the case of information, the home delivery information transmitting unit 110 does not transmit home delivery information to the customer indicated by the delivery destination customer identification information. In this embodiment, as a result, the delivery information is not transmitted from the delivery information transmitting unit 110 to the customer associated with the transmission permission / inhibition information indicating that transmission is not permitted. The position determination unit 109 or the like may determine that the delivery destination customer identification information associated with the transmission permission / inhibition information indicating that transmission is not permitted does not satisfy a predetermined condition.

  Alternatively, the home delivery information transmission unit 110 may transmit the home delivery information only to the customer indicated by the delivery destination customer identification information associated with the delivery content information that the content determination unit 103 determines to satisfy the condition. For example, for the delivery content information “raw”, the content determination unit 103 determines that the condition is satisfied, and the home delivery information transmission unit 110 displays the customer indicated by the delivery destination customer identification information associated with the delivery content information. The home delivery information is sent, and the home delivery information is sent to the customer indicated by the delivery destination customer identification information associated with the other content determination information or the delivery destination customer identification information that does not have the corresponding delivery content information. You may make it not. In this case as well, as described above, as a result, the delivery destination customer identification information associated with the delivery content information determined by the content determination unit 103 that does not satisfy the condition is sent from the home delivery information transmission unit 110 to the customer indicated by the delivery destination information. For example, the delivery destination customer identification information associated with the delivery content information determined by the content determination unit 103 that the condition determination unit 103 does not satisfy the condition is specified in advance. It may be determined that the conditions are not satisfied.

  The home delivery information transmitting unit 110 is usually realized by a wireless or wired communication means, but may be realized by a broadcasting means. The home delivery information transmission unit 110 may or may not include a communication device.

  The customer terminal device 2 is an information terminal held by a customer that can transmit and receive information to and from the home delivery information processing device 1 via, for example, a network or a communication line. The customer terminal device 2 is preferably an information terminal that can be carried or carried by a customer such as a mobile phone or a smartphone. Alternatively, it may be a similar device such as a device attached to a moving means such as an automobile or a motorcycle used by a customer for movement. For example, this device may be a car navigation device.

  The customer location information acquisition unit 201 acquires customer location information which is customer location information. Here, the customer location information acquisition unit 201 acquires, for example, location information indicating the current location of the customer terminal device 2 as customer location information of a customer carrying or carrying the customer terminal device 2. The position information indicating the current position is, for example, information on the current latitude and longitude. For example, the customer location information acquisition unit 201 acquires the customer location information by performing the same processing as the GPS receiver. Further, the customer position information may be acquired by a process similar to a process for detecting the position of a mobile phone or an RFID tag. Further, the customer position information may be acquired by other processing. Moreover, the timing, trigger, etc. which the customer position information acquisition part 201 acquires customer position information do not ask | require. For example, the customer position information may be acquired at a predetermined or indefinite period specified in advance, or the customer position information is acquired when an instruction to acquire the customer position information is received from the home delivery information processing apparatus 1 or the like. May be. The customer location information acquisition unit 201 can be realized by a GPS receiver or the like, for example. The customer position information acquisition unit 201 may further include an acceleration sensor, a geomagnetic sensor, and the like. Further, it may be realized by a configuration similar to a processing unit for detecting the position of an RFID tag or a mobile phone.

  The customer location information transmission unit 202 transmits the customer location information acquired by the customer location information acquisition unit 201 to the home delivery information processing apparatus 1. For example, the customer location information transmission unit 202 reads customer identification information stored in advance in a storage medium (not shown) in the customer terminal device 2 and transmits the customer location information together with the customer identification information. The customer location information transmission unit 202 is usually realized by a wireless or wired communication means, but may be realized by a broadcasting means. The customer location information transmission unit 202 may or may not include a communication device.

  The home delivery information receiving unit 203 receives home delivery information transmitted from the home delivery information processing apparatus 1. The home delivery information receiving unit 203 is usually realized by a wireless or wired communication means, but may be realized by a means for receiving a broadcast. The home delivery information receiving unit 203 may or may not include a communication device.

  The home delivery information output unit 204 outputs the home delivery information received by the home delivery information receiving unit 203. The output described here is a concept including display on a display, printing on paper or the like by a printer, sound output, accumulation in a recording medium, transmission to an external device, and the like. The home delivery information output unit 204 may be considered as including or not including an output device such as a display or a printer. The home delivery information output unit 204 can be realized by output device driver software, or output device driver software and an output device.

  The deliverer terminal device 3 is an information terminal possessed by the deliverer that can transmit information to the home delivery information processing device 1 via, for example, a network or a communication line. The deliverer terminal device 3 is preferably an information terminal that can be carried or carried by the deliverer, such as a mobile phone, a smartphone, or a device for managing deliverables. Alternatively, it may be a similar device such as an information processing terminal attached to a moving means such as an automobile or a two-wheeled vehicle used by the delivery person for movement or the like. For example, this device may be a car navigation device.

  The deliverer location information acquisition unit 301 acquires deliverer location information that is location information of the deliverer. Here, the deliverer location information acquisition unit 301 acquires, for example, location information indicating the current location of the deliverer terminal device 3 as deliverer location information of the deliverer carrying or carrying the deliverer terminal device 3. To do. The configuration, operation, etc. of the deliverer location information acquisition unit 301 are the same as the configuration, operation, etc. of the customer location information acquisition unit 201, and thus description thereof is omitted here.

  The delivery person position information transmission unit 302 transmits the delivery person position information acquired by the delivery person position information acquisition unit 301 to the home delivery information processing apparatus 1. For example, the deliverer position information transmitting unit 302 reads out deliverer identification information stored in advance in a storage medium (not shown) in the deliverer terminal device 3 and transmits the deliverer position information together with the deliverer identification information. To do. The configuration, operation, and the like of the deliverer location information transmission unit 302 are the same as the configuration, operation, and the like of the customer location information transmission unit 202, and thus description thereof is omitted here.

  FIG. 2 is a flowchart showing an example of the operation of the home delivery information processing apparatus 1 according to the present embodiment. Hereinafter, the operation will be described with reference to a flowchart.

  (Step S201) The customer location information receiving unit 106 determines whether customer location information has been received. If received, the process proceeds to step S202. If not received, the process proceeds to step S203.

  (Step S <b> 202) The customer location information receiving unit 106 accumulates customer location management information including the received customer location information and the customer identification information received together with the customer location information in the customer location information storage unit 105. If customer location information associated with the same customer identification information is already stored in the customer location information storage unit 105, the customer location information is updated by overwriting it with the latest customer location information received. To do. Then, the process returns to step S201.

  (Step S203)) The deliverer position information receiving unit 108 determines whether or not the deliverer position information has been received. If received, the process proceeds to step S204. If not received, the process proceeds to step S205.

  (Step S204) The deliverer location information receiving unit 108 receives the deliverer location management information including the received deliverer location information and the deliverer identification information received together with the deliverer location information. To accumulate. If the delivery location information associated with the same delivery location identification information is already stored in the delivery location information storage unit 107, the delivery location information is overwritten with the latest delivery location information received. Update by doing Then, the process returns to step S201.

  (Step S205) The home delivery information transmission unit 110 determines whether it is time to send home delivery information. For example, when the pre-designated time has elapsed since the home delivery information processing device 1 was turned on, or when the pre-designated time has elapsed since the last time home delivery information was sent, the home delivery information is transmitted It is determined that it is time to perform. If it is determined that the timing is reached, the process proceeds to step S206. If it is not determined that the timing is determined, the process returns to step S201.

  (Step S206) The position determination unit 109 substitutes 1 for a counter n.

  (Step S207) The position determination unit 109 determines whether or not the nth delivery instruction information is stored in the delivery instruction information storage unit 104. If stored, the process proceeds to step S208. If not stored, the process returns to step S201.

  (Step S208) The position determination unit 109 stores, in the home delivery request information storage unit 102, transmission permission / inhibition information associated with customer identification information that matches the delivery destination customer identification information included in the nth delivery instruction information. Read from the home delivery request information. Then, it is determined whether or not the read transmission permission / prohibition information permits transmission of home delivery information. If the transmission is permitted, the process proceeds to step S209. If the transmission is not permitted, the process proceeds to step S216.

  (Step S209) The content determination unit 103 stores the delivery content information associated with the customer identification information that matches the delivery destination customer identification information included in the nth delivery instruction in the home delivery request information storage unit 102. Read from home delivery request information. Then, it is determined whether or not the read delivery content information satisfies a predetermined condition. If the condition specified in advance is satisfied, the process proceeds to step S210. If the condition is not satisfied, the process proceeds to step S216.

  (Step S210) The position determination unit 109 reads the delivery position information and the deliverer position information corresponding to the nth delivery instruction information. For example, the location determination unit 109 stores the customer location information associated with the customer identification information that matches the delivery destination customer identification information included in the nth delivery instruction information in the customer information storage unit 101. Read from. Also included in the delivery person management information having the delivery person identification information that matches the delivery person identification information contained in the nth delivery instruction information, among the delivery person management information accumulated in the storage medium (not shown) in step S204. The latest delivery location information is read out from delivery location information.

  (Step S211) The position determination unit 109 determines whether or not the position indicated by the delivery person position information read in Step S210 is within a range specified in advance from the position indicated by the delivery position information read in Step S210. to decide. If the position is within the range, the process proceeds to step S212. If the position is not within the range, the process proceeds to step S216.

  (Step S212) The position determination unit 109 reads customer position information corresponding to the nth delivery instruction information. For example, the position determination unit 109 has customer management information having customer identification information that matches the delivery destination customer identification information included in the nth delivery instruction information among the customer management information stored in a storage medium (not shown) in step S202. The latest customer position information is read out from the customer position information included in the information.

  (Step S213) The position determination unit 109 determines whether or not the customer position information read in step S212 indicates the position indicated by the delivery position information read in step S210. If the position is indicated, the process proceeds to step S214. If the position is not indicated, the process proceeds to step S215.

  (Step S214) The home delivery information transmission unit 110 stores the contact information associated with the customer identification information matching the delivery destination customer identification information included in the nth delivery instruction information in the customer information storage unit 101. The home delivery information indicating that delivery is soon to be performed is transmitted to the contact indicated by the read contact information. For example, when the contact information is a mail address, the delivery information of the electronic mail specifying the mail address as a destination is transmitted. Further, the home delivery information transmission unit 110 further includes information on the client included in the home delivery request information having customer identification information matching the delivery destination customer identification information included in the nth delivery instruction information, delivery content information, and the like. The home delivery information may be configured and transmitted. Then, the process proceeds to step S216.

  (Step S215) The home delivery information transmission unit 110 stores the contact information associated with the customer identification information matching the delivery destination customer identification information included in the nth delivery instruction information in the customer information storage unit 101. The home delivery information for requesting a change in delivery time for home delivery is transmitted to the contact indicated by the read contact information. This home delivery information is home delivery information including a delivery time change screen, for example. For example, when the contact information is a mail address, the delivery information of the electronic mail specifying the mail address as a destination is transmitted. Further, the home delivery information transmission unit 110 further includes information on the client included in the home delivery request information having customer identification information matching the delivery destination customer identification information included in the nth delivery instruction information, delivery content information, and the like. The home delivery information may be configured and transmitted. Then, the process proceeds to step S216.

  (Step S216) The position determination unit 109 increments the value of the counter n by 1. Then, the process returns to step S207.

  In the flowchart of FIG. 2, the delivery information may not be sent again to the customer who sent the delivery information in step S214 or step S215 on the same day unless resetting or the like is performed. For example, when home delivery information is transmitted, delivery information indicating that this information has been transmitted by adding information such as flag information indicating that the home delivery information has been transmitted to the nth delivery instruction information. For the instruction information, the process for transmitting the home delivery information may not be performed.

  In the flowchart of FIG. 2, the process is terminated by powering off or a process termination interrupt.

  Next, an example of the operation of the customer terminal device 2 will be briefly described. First, the customer location information acquisition unit 201 repeatedly determines whether it is time to acquire customer location information. Get location information. Then, the customer location information transmission unit 202 transmits the acquired customer location information and customer identification information that the customer terminal device 2 has in a storage medium (not shown) to the home delivery information processing device 1 via a network or the like. The home delivery information receiving unit 203 also repeatedly determines whether or not the home delivery information transmitted from the home delivery information processing apparatus 1 has been received. If received, the home delivery information output unit 204 outputs the received home delivery information. Whether or not it is time to acquire the customer position information is determined, for example, based on whether or not a predetermined time has elapsed since the latest customer information was acquired. Note that the operation of the customer terminal device 2 ends when the power is turned off or a processing end interrupt is issued.

  Further, an example of the operation of the deliverer terminal device 3 will be briefly described. The deliverer location information acquisition unit 301 repeatedly determines whether or not it is a timing to acquire the deliverer location information. Acquire person position information. Then, the deliverer position information transmission unit 302 sends the acquired deliverer position information and the deliverer identification information that the deliverer terminal device 3 has in a storage medium (not shown) to the home delivery information processing apparatus 1 via a network or the like. To send. Whether or not it is the timing for acquiring the deliverer position information is determined based on, for example, whether or not a predetermined time has elapsed since the acquisition of the latest deliverer information. Note that the operation of the deliverer terminal device 3 ends when the power is turned off or a processing end interrupt is issued.

  Hereinafter, a specific operation of the home delivery information processing system 10 in the present embodiment will be described. A conceptual diagram of the home delivery information processing system 10 is shown in FIG. Here, a case where the customer terminal device 2 and the deliverer terminal device 3 are mobile phones having GPS receivers will be described as an example. Here, a case where a customer's mobile phone number is used as customer identification information will be described as an example.

  First, a customer who wants to transmit home delivery information immediately before receiving a home delivery service displays an input interface or the like (not shown) on the monitor of the customer terminal device 2 at the home where the home delivery service is received, If the user inputs a mail address of an e-mail that can be received by a mobile phone and presses a send button or the like, the customer position information acquisition unit 201 of the customer terminal device 2 acquires the coordinates (latitude and longitude) of the current position. The customer position information transmission unit 202 transmits the information on the coordinates, the mobile phone version and the like input as described above, and the mail address to the home delivery information processing apparatus 1.

  The receiving unit (not shown) of the home delivery information processing apparatus 1 receives the mobile phone number, the mail address, and the coordinates of the position transmitted from the customer terminal device 2, and uses the received mobile phone number as customer identification information. The customer information stored in the customer information storage unit 101 is stored with the received mail address as contact information and the received coordinates as delivery position information.

  FIG. 4 is a diagram showing a customer information management table for managing customer information stored in the customer information storage unit 101. Each record of the customer information management table indicates each customer information. The customer information management table has items of “customer number”, “contact address”, and “delivery position”. The “customer number” is the above-described customer identification number, and here, it is assumed that it is a numeric string uniquely assigned to the customer. The “contact address” is the contact information described above, and here it is assumed to be the mail address of the customer's mobile phone. The “delivery position” is the above-described delivery position information, and here, the coordinates of the current position transmitted by the customer terminal device 2 are used as the position information of the delivery destination.

  Also, the courier requester, for example, the name of the customer to be delivered (ie, the recipient), the mobile phone number of the customer, the address of the delivery destination, the information about the contents of the delivery, and before delivery of the delivery In addition, a home delivery application with information indicating whether or not the delivery information can be sent to the delivery destination is attached to the delivery, and the home delivery application is made from the home delivery application window. . When the application is made, the courier company that has received the courier request inputs the courier request information to the courier information processing apparatus 1 based on the contents of the application form. The inputted home delivery request information is accumulated in the home delivery request information storage unit 102.

  FIG. 5 is a delivery request information management table for managing the delivery request information stored in the delivery request information storage unit 102. The home delivery request information management table has items such as “delivery destination customer number”, “delivery destination name”, “delivery destination address”, “delivery contents”, “transmission availability”, and the like. The “delivery destination customer number” is a numeric string uniquely assigned to the customer, and is the delivery destination customer identification information described above. The “delivery destination name” is the name of the delivery destination customer. “Delivery address” is the address of the delivery address. The “delivery content” is information indicating the content of the delivery item, and is the above-described delivery content information. “Transmission availability” is information indicating whether transmission of home delivery information is permitted (permitted or not permitted), and is the transmission permission information described above.

  FIG. 6 is a delivery instruction information management table for managing the delivery instruction information input corresponding to the home delivery request information. The delivery management information has items of “delivery destination customer number” and “deliverer ID”. The “delivery destination customer number” is a numeric string uniquely assigned to the customer as the delivery destination, and is the delivery destination customer identification information described above. This “delivery destination customer number” corresponds to the “delivery destination customer number” in the home delivery request information management table of FIG. The “deliverer ID” is deliverer identification information, and here, it is assumed that it is the employee number of the deliverer. The “deliverer ID” may be the mobile phone number of the deliverer.

  The customer location information acquisition unit 201 of the customer terminal device 2 carried by the customer acquires, for example, customer location information that is coordinates indicated by latitude and longitude at predetermined time intervals. Then, the acquired customer location information is transmitted to the customer terminal device 2 together with the customer identification information of the customer possessed by the customer terminal device 2. For example, it is assumed that customer location information transmitted by one customer terminal device 2 is (x50, y50) and customer identification information “87647350”.

  The customer location information receiving unit 106 of the home delivery information processing apparatus 1 receives the customer location information and the customer identification information transmitted from the customer terminal device 2, and stores the customer location management information having these in the customer location information storage unit 105. To do. At this time, here, when the customer location management information having the same customer identification information is already stored, the customer location information of the existing customer location management information is overwritten with the newly received customer location information. Update. For example, in the above case, if customer location management information having customer identification information “87647350” and customer location information (x49, y49) has already been stored, the customer location information of this customer location management information is updated to the latest. Overwrite with customer location information (x50, y50). The entire customer location management information may be updated.

  FIG. 7 is a customer location management table for managing customer location management information stored in the customer location information storage unit 105. “Customer number” is a numeric string uniquely assigned to a customer, and is the above-described customer identification information. “Customer position” is customer position information represented by latitude and longitude.

  The deliverer position information acquisition unit 301 of the deliverer terminal device 3 carried by the deliverer acquires, for example, deliverer position information, which is coordinates indicated by latitude and longitude, at predetermined time intervals. Then, the acquired delivery location information is transmitted to the customer terminal 2 together with delivery identification information (here, the delivery number of the delivery person) stored in a storage medium (not shown) in the delivery terminal 3. To do.

  The deliverer position information receiving unit 108 of the home delivery information processing apparatus 1 receives the deliverer position information and the deliverer identification information transmitted from the deliverer terminal device 3, and sends the deliverer position management information having these to the deliverer position management information. Accumulate in the information storage unit 107. At this time, as an example here, when the delivery person position management information associated with the same delivery person identification information is already stored, the delivery person who newly received the delivery person position information of the existing delivery person position management information Overwrite with location information and update delivery location management information. The entire delivery location management information may be updated.

  FIG. 8 is a delivery location management table for managing delivery location management information stored in the delivery location information storage unit 107. The “deliverer ID” is deliverer identification information stored in advance in the deliverer terminal device 3. The “deliverer position” is deliverer position information represented by latitude and longitude.

  Here, it is assumed that the home delivery information transmission unit 110 of the home delivery information processing apparatus 1 repeatedly determines whether or not it is the timing to send home delivery information, and the timing specified in advance for sending home delivery information has come. .

  Since the timing specified in advance is reached, the position determination unit 109 of the home delivery information processing apparatus 1 firstly sets “delivery destination customer number” in the first record (delivery instruction information) of the delivery instruction information management table shown in FIG. “786648353” which is (ie, delivery destination customer identification information) is read out. Then, a record in which the value of the “delivery destination identification number” matches the delivery destination customer number read here is detected in the delivery request information shown in FIG. 5, and the “transmission availability” value included in the detected record is detected. To get. Then, it is determined whether or not this value is “impossible”. Here, if the record detected in FIG. 5 is the record on the first line, the value of “transmission availability” of this record is “permitted”, so it is determined that it is not “impossible”. As a result, it is determined that the request is for delivery to which delivery information may be transmitted.

  Similarly, the position determination unit 109 reads “raw” which is the value of “delivery content” of the first record detected in the delivery request information shown in FIG. Then, the position determination unit 109 determines whether or not this delivery content matches a predesignated condition. For example, here, it is assumed that a condition that “delivery content information is“ raw ”or“ payment ”is stored in advance in a storage medium or the like (not shown). The position determination unit 109 determines whether or not the read “delivery content” value satisfies this condition. Here, since the value of “delivery content” is “raw” and the condition that “delivery content information is“ raw ”or“ cash on delivery ”is satisfied, it is determined that the condition is satisfied. As a result, it is determined that the delivery contents may be sent as home delivery information.

  FIG. 9 is a schematic diagram showing the positional relationship indicated by the customer position information, the deliverer position information, and the delivery position information related to the first record in the delivery instruction information management table shown in FIG. It is the figure which showed the position to show on a map. In the figure, a point 91 indicates that the value of “customer number” in each record of the customer information management table shown in FIG. 4 is the value of “delivery destination customer number” in the first record of the delivery instruction information management table. Is the position on the map indicated by the coordinates (x1, y1) that is the “delivery position” in the record that matches “78648353”. In the point 92, the value of “customer number” in each record of the customer location management table shown in FIG. 7 is the value of “delivery destination customer number” of the first record of the delivery instruction information management table. This is the position on the map indicated by the coordinates (x11, y11) which is the “customer position” in the record that matches “78648353”. In the point 93, the value of the “deliverer ID” among the records of the deliverer position management table shown in FIG. 8 is the value of the “deliverer ID” of the first record of the delivery instruction information management table. This is the position on the map indicated by the coordinates (x21, y21) which is the “deliverer position” in the record that matches “A001”.

  Since the value of “delivery content” satisfies the condition prepared in advance, the position determination unit 109 first corresponds to the first record (first delivery instruction information) in the delivery instruction information management table shown in FIG. The delivery position information and the deliverer position information are read out. Specifically, the position determination unit 109 is associated with “customer number” (customer identification information) that matches the delivery destination customer number “78664353” that is the delivery destination customer identification information included in the first delivery instruction information. Further, the coordinates (x1, y1) which are the “delivery position” (delivery position information) are read from the customer information management table shown in FIG. 4 for managing the customer information stored in the customer information storage unit 101. This coordinate is the coordinate of the point 91 in FIG. In addition, the latest delivery person associated with the delivery person ID “A001” that is the delivery person identification information included in the first delivery instruction information is associated with the delivery person position management table shown in FIG. The coordinates (x21, y21) as position information are read out. This coordinate is the coordinate of the point 93 in FIG. Then, the distance between the two points is calculated using the coordinates of the two points. That is, the distance L between the point 91 and the point 93 in FIG. 9 is calculated. Here, it is assumed that the distance L1 is a linear distance between two points. And it is judged whether this distance L1 is below the threshold value V1 designated beforehand. This threshold value V1 is a threshold value for determining whether or not the delivery person is near the delivery destination. Here, it is assumed that the distance L1 is not more than the threshold value V1, for example. This indicates that, for example, a delivery person whose “delivery ID” is “A001” is near a customer whose delivery destination “customer number” is “78648353”.

  Since the distance L1 is equal to or less than the threshold value V1, the position determination unit 109 further reads the customer position information corresponding to the first record (first delivery instruction information) in the delivery instruction information management table shown in FIG. . Specifically, the position determination unit 109 determines that “customer” that matches the delivery destination customer identification number “78664353”, which is the delivery destination customer identification information included in the first delivery instruction information, from the customer location management table shown in FIG. The coordinates (x11, y11), which is the latest customer position information associated with the “number” (customer identification information), are read out. This coordinate is the coordinate of the point 92 in FIG. And the distance L2 between the point 92 and the point 91 is calculated using the coordinate of these points. Then, it is determined whether or not the calculated value is equal to or less than a threshold value V2 prepared in advance. This threshold value V2 is a threshold value for determining whether or not there is a customer as a delivery destination in the site as a delivery destination of the delivery item including the position indicated by the delivery position information. Specifically, it is a threshold value for determining whether or not the customer is in the site by determining the vicinity of the point indicated by the delivery position information as the site of the delivery destination. The relationship between the threshold value V2 and the above-described threshold value V1 is normally V2 <V1. Here, it is assumed that the distance L2 is within the threshold value V2. It should be noted that, depending on the minimum unit of the x and y values of the coordinates, significant digits, etc., it may be determined whether or not the point 92 and the point 91 match instead of using the threshold value V2.

  Since it is determined that the distance L2 is within the threshold value V2, the home delivery information transmitting unit 110 determines that the “customer number” (which matches “78664353”, which is the “delivery destination customer number” in the delivery instruction information management table shown in FIG. “Ayamamoto @ abcd...” That is a “contact address” associated with the customer identification information) is acquired from the customer information management table shown in FIG. Send an email indicating that is coming soon. For example, the home delivery information transmission unit 110 associates with “delivery destination customer number” (customer identification information) that matches “78664353” that is “delivery destination customer number” included in the first record of the delivery instruction information management table. “Delivery name” “Yamamoto A man”, “delivery address” “a prefecture b city c town 2-20-30”, “delivery contents” “raw”, The information on the requester of home delivery is acquired from the home delivery request information management table shown in FIG. 5, and the information of the e-mail to be sent is generated and generated by placing the information in a template prepared in advance. The transmitted e-mail is transmitted with “ayamamoto @ abcd...” As a destination. Here, it is assumed that the destination of this e-mail is the customer terminal device 2.

  FIG. 10 is a diagram illustrating a display example of an e-mail transmitted by the home delivery information transmitting unit 110.

  The home delivery information receiving unit 203 of the customer terminal device 2 that is the destination of the electronic mail receives the electronic mail transmitted by the home delivery information transmitting unit 110. The home delivery information output unit 204 displays the received electronic mail on the monitor. Actually, e-mail is transmitted and received via an e-mail server or the like, but the configuration of the e-mail server or the like is omitted here.

  By displaying an electronic mail as shown in FIG. 10 on the monitor of the customer terminal device 2, the customer corresponding to the customer number “78664353” can grasp that the courier service will arrive soon, and Schedules can be adjusted.

  Here, it is assumed in the above that it is determined that the distance L2 is not within the threshold value V2. This indicates that the customer whose “delivery destination customer number” is “78648353” is out of the premises as the delivery destination and is out. In this case, the home delivery information transmitting unit 110 transmits home delivery information for requesting change of home delivery information to the acquired mail address “ayamamoto @ abcd...” In the same manner as described above. This e-mail may include information included in the home delivery request information similar to the above. Here, in particular, the home delivery information transmitting unit 110 transmits an e-mail including a delivery time change screen as home delivery information. The change screen described here may be considered as an interface for change (for example, an input form).

  FIG. 11 is a diagram illustrating a display example of an e-mail including a delivery time change screen transmitted by the home delivery information transmission unit 110.

  In the customer terminal device 2 that has received such home delivery information, a delivery time change screen as shown in FIG. 11 is displayed. By operating such a change screen, for example, after returning home or at a later date, It is possible to change the delivery time so that the home delivery service can be received, and the operation for changing the time can be reduced. Information such as customer identification information (customer number) and time input on the change screen is transmitted to, for example, the home delivery information processing device 1 or the server device of the home delivery company that manages the home delivery information processing device 1. This change in the delivery time is notified to the delivery person or reflected in the delivery instruction information.

  In the above, it is assumed that it is determined that the distance L1 is not less than or equal to the threshold value V1. This can be considered, for example, that the delivery person is not near the delivery destination customer and it is not clear when the delivery will be performed. For this reason, in this case, the delivery information as described above is not transmitted.

  Further, in the above, when it is determined that the value of “transmission availability” is “impossible”, the subsequent process of transmitting the home delivery information may not be performed. For example, in the case where the client does not want to inform the customer in advance that the delivery will be delivered in order to surprise the destination customer, the value of “transmission availability” becomes “impossible” in this way. In addition, when the client makes a request, it is possible to prevent the delivery information from being transmitted in advance.

  In addition, in the above, when the value of “delivery content” does not satisfy the condition, the subsequent process of transmitting home delivery information may not be performed. By doing this, advance notice to customers, such as when the delivery is particularly urgent like "raw", or when it is necessary to prepare the price in advance at the time of delivery, such as in the case of cash on delivery It is possible to transmit the delivery information only when it is preferable, and to prevent the delivery information from being transmitted in other cases. Thereby, transmission of unnecessary home delivery information can be suppressed and the influence of home delivery on customer behavior and schedule can be reduced.

  As described above, according to the present embodiment, it is possible to appropriately notify the customer about the delivery to the customer who is the recipient of the delivery (the customer who is the delivery destination). In particular, according to the position of the delivery destination of the delivery item, the position of the delivery person, and the position of the customer who is the recipient, notification regarding appropriate delivery can be performed.

  In addition, the software which implement | achieves the home delivery information processing apparatus in each said embodiment is the following programs. That is, this program includes a customer information storage unit storing customer information having customer identification information that is customer identification information and contact information that is information indicating a customer's contact information, and information for requesting home delivery. A delivery request information storage unit for storing delivery request information that is information including delivery destination customer identification information that is customer identification information about a customer that is a delivery destination of a delivery product, and a computer that is accessible to A delivery information transmission unit that acquires contact information corresponding to the delivery destination customer identification information from the customer information, and uses the obtained contact information to send delivery information, which is information related to delivery, to the customer indicated by the delivery destination customer identification information It is a program to make it function as.

  In the program, the functions realized by the program do not include functions that can be realized only by hardware. For example, a function that can be realized only by hardware such as a modem or an interface card in an acquisition unit that acquires information or an output unit that outputs information is not included in the function realized by the program.

  Further, the computer that executes this program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

  FIG. 12 is a schematic diagram illustrating an example of an external appearance of a computer that executes the program and realizes the home delivery information processing apparatus according to the embodiment. The above-described embodiment can be realized by computer hardware and a computer program executed on the computer hardware.

  In FIG. 12, a computer system 900 includes a computer 901 including a CD-ROM (Compact Disk Read Only Memory) drive 905 and an FD (Floppy (registered trademark) Disk) drive 906, a keyboard 902, a mouse 903, a monitor 904, and the like. Is provided.

  FIG. 13 is a diagram showing an internal configuration of the computer system 900. In FIG. 13, in addition to the CD-ROM drive 905 and the FD drive 906, a computer 901 is connected to an MPU (Micro Processing Unit) 911, a ROM 912 for storing a program such as a bootup program, and the MPU 911. A RAM (Random Access Memory) 913 that temporarily stores program instructions and provides a temporary storage space, a hard disk 914 that stores application programs, system programs, and data, and an MPU 911 and a ROM 912 are interconnected. And a bus 915. The computer 901 may include a network card (not shown) that provides connection to the LAN.

  A program that causes the computer system 900 to execute the functions of the home delivery information processing apparatus and the like according to the above-described embodiment is stored in the CD-ROM 921 or the FD 922, inserted into the CD-ROM drive 905 or the FD drive 906, and the hard disk 914. May be forwarded to. Instead, the program may be transmitted to the computer 901 via a network (not shown) and stored in the hard disk 914. The program is loaded into the RAM 913 when executed. The program may be loaded directly from the CD-ROM 921, the FD 922, or the network.

  The program does not necessarily include an operating system (OS) or a third party program that causes the computer 901 to execute the functions of the home delivery information processing apparatus according to the above embodiment. The program may include only a part of an instruction that calls an appropriate function (module) in a controlled manner and obtains a desired result. How the computer system 900 operates is well known and will not be described in detail.

  The present invention is not limited to the above-described embodiments, and various modifications are possible, and it goes without saying that these are also included in the scope of the present invention.

  As described above, the home delivery information processing apparatus according to the present invention is suitable as an apparatus for transmitting information related to home delivery. In particular, an apparatus for transmitting information related to home delivery to a customer who is a delivery destination (recipient) of home delivery. Useful as.

DESCRIPTION OF SYMBOLS 1 Home delivery information processing apparatus 2 Customer terminal device 3 Delivery person terminal device 10 Home delivery information processing system 101 Customer information storage part 102 Home delivery request information storage part 103 Content judgment part 104 Delivery instruction information storage part 105 Customer position information storage part 106 Customer position information Receiving section 107 Delivery position information storage section 108 Delivery position information receiving section 109 Position determination section 110 Delivery information transmission section 201 Customer position information acquisition section 202 Customer position information transmission section 203 Delivery information reception section 204 Delivery information output section 301 Delivery person Position information acquisition unit 302 Delivery person position information transmission unit

Claims (9)

A customer information storage unit in which customer information having customer identification information that is customer identification information and contact information that is information indicating a customer's contact information is stored;
A delivery request information storage unit for storing delivery request information, which is information for requesting delivery, and includes delivery destination customer identification information that is customer identification information about a customer to whom a delivery item is delivered;
Delivery information that acquires contact information corresponding to the delivery destination customer identification information from the customer information, and uses the obtained contact information to send delivery information that is information related to delivery to the customer indicated by the delivery destination customer identification information A home delivery information processing apparatus comprising a transmission unit. A delivery instruction information storage unit storing delivery instruction information having the delivery destination customer identification information and delivery person identification information which is identification information of a delivery person in charge of delivery of the delivery;
A customer location information storage unit for storing customer location management information having the customer location information and customer location information which is information indicating the location of the customer indicated by the customer identity information;
A deliverer location information storage unit for storing customer location management information having the deliverer identification information and deliverer location information which is information indicating the location of the deliverer indicated by the deliverer identification information;
Whether customer location information corresponding to the delivery destination customer identification information included in the delivery instruction information and delivery location information corresponding to the deliverer identification information included in the delivery instruction information satisfy a predesignated condition A position determination unit for determining whether or not
The home delivery information processing apparatus according to claim 1, wherein the home delivery information transmitting unit acquires contact information corresponding to delivery destination customer identification information determined by the position determination unit as satisfying a condition, and transmits the home delivery information. The customer information storage unit stores customer information further including delivery position information which is information indicating a position to be a delivery destination of the delivery to the customer,
The position determining unit indicates that the customer position information corresponding to the delivery destination customer identification information included in the delivery instruction information indicates the position indicated by the delivery position information corresponding to the delivery destination customer identification information, and is included in the delivery instruction information If the position indicated by the deliverer position information corresponding to the deliverer identification information is within a predesignated range with respect to the position indicated by the delivery position information, it is determined that the predesignated condition is satisfied,
The home delivery information processing apparatus according to claim 2, wherein the home delivery information transmission unit transmits home delivery information indicating that delivery is about to be performed. The customer information storage unit stores customer information further including delivery position information which is information indicating a position to be a delivery destination of the delivery to the customer,
The position determination unit indicates that the customer position information corresponding to the delivery destination customer identification information included in the delivery instruction information is not the position indicated by the delivery position information corresponding to the delivery destination customer identification information, and the delivery instruction information When the position indicated by the deliverer position information corresponding to the deliverer identification information included in the position is within a predesignated range with respect to the position indicated by the delivery position information, it is determined that the predesignated condition is satisfied. And
The home delivery information processing apparatus according to claim 2, wherein the home delivery information transmitting unit transmits home delivery information for requesting a change in delivery time. The home delivery request information storage unit stores home delivery request information that further includes transmission permission / inhibition information that is information indicating whether or not transmission of home delivery information is permitted,
The delivery information according to any one of claims 1 to 4, wherein the delivery information transmitting unit does not send delivery information to a customer indicated by delivery destination customer identification information associated with the transmission permission information indicating that transmission is not permitted. Processing equipment. The home delivery request information storage unit stores home delivery request information further including delivery content information that is information related to delivery content,
A content determination unit for determining whether or not the delivery content information satisfies a predetermined condition;
5. The delivery information transmitting unit transmits the delivery information only to the customer indicated by the delivery destination customer identification information associated with the delivery content information determined by the content determination unit to satisfy the condition. Or home delivery information processing device. The home delivery information processing apparatus according to any one of claims 1 to 6, wherein the home delivery information transmitting unit transmits home delivery information including a delivery time change screen which is a screen for changing a delivery time. A customer information storage unit storing customer information including customer identification information that is customer identification information and contact information that is information indicating a customer's contact information; information for requesting delivery; Delivery information processing performed using a delivery request information storage unit storing delivery request information that is information including delivery destination customer identification information that is customer identification information for a customer who is a delivery destination, and a delivery information transmission unit A method,
The delivery information transmitting unit obtains contact information corresponding to the delivery destination customer identification information from the customer information, and uses the obtained contact information to provide information related to delivery to the customer indicated by the delivery destination customer identification information. A home delivery information processing method comprising a home delivery information sending step for sending home delivery information. A customer information storage unit storing customer information including customer identification information that is customer identification information and contact information that is information indicating a customer's contact information; information for requesting delivery; A delivery request information storage unit for storing delivery request information, which is information including delivery destination customer identification information that is customer identification information about a customer who is a delivery destination, and a computer accessible to
Delivery information that acquires contact information corresponding to the delivery destination customer identification information from the customer information, and uses the obtained contact information to send delivery information that is information related to delivery to the customer indicated by the delivery destination customer identification information A program for functioning as a transmitter.

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