This article was co-authored by wikiHow staff writer, Hannah Madden. Hannah Madden is a writer, editor, and artist currently living in Portland, Oregon. In 2018, she graduated from Portland State University with a B.S. in Environmental Studies. Hannah enjoys writing articles about conservation, sustainability, and eco-friendly products. When she isn’t writing, you can find Hannah working on hand embroidery projects and listening to music.
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If you use FedEx for your shipping needs, there may come a time when you need to get ahold of them. Depending on your issue and where you’re located, there are a few different ways you can talk to someone from FedEx to get your problem resolved quickly. Read through these contact options to pick the one that best suits your needs.
FedEx Phone Number & Contact Info
- Call 1-800-463-3339 to talk to a FedEx customer service representative.
- Dial 1-877-339-2774 to talk to a technical support advisor for help with the FedEx website.
- Tweet @FedExHelp to get a response from their online support team.
- Ask questions and get automated help online at the FedEx support portal.
Steps
Community Q&A
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QuestionDo local FedEx branches have phone numbers?DonaganTop AnswererYes, but they are not available to the public.
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QuestionMy package is at my house that’s not mine. What do I do?Hannah MaddenCommunity AnswerFile a claim online to start an inquiry. If your package was insured, FedEx may be able to refund you for the lost goods. If you know where the package is, you could also try contacting the people at the address to pick up the package yourself.
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QuestionHow long does it take to get answers to where a missing package is?Hannah MaddenCommunity AnswerOnce you file a claim for a missing package, it usually takes FedEx between 5 and 7 business days to get back to you. If it's an especially busy time (like during the holidays), it might take slightly longer than that.
Tips
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If you are calling about a package, have your tracking or order number nearby.Thanks
References
- ↑ https://www.fedex.com/en-us/printing/customersupport.html
- ↑ https://www.fedex.com/en-us/customer-support/phone-menu.html
- ↑ https://www.fedex.com/en-us/developer/get-support.html
- ↑ https://www.fedex.com/en-us/developer/get-support.html
- ↑ https://www.fedex.com/en-us/customer-support/contact-us.html
- ↑ https://www.fedex.com/en-us/customer-support/contact-us.html
- ↑ https://twitter.com/FedExHelp
- ↑ https://www.fedex.com/en-us/customer-support.html
- ↑ https://www.fedex.com/en-us/customer-support/claims.html