Got a question? Check out our FAQ Hub, where you’ll get answers to the questions we get asked the most—about tracking, delivery, account management, billing, and claims.
Skip the call to customer service by using these self-serve tools and resources.
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Where can I find my case or tracking number?
To get your case number, just contact us by email, phone or chat. It should always start with a ‘C-’ followed by a series of digits. Your tracking number can be found on the shipment confirmation page, confirmation email and shipping label. Bear in mind the air waybill number is also the same as the tracking number.| Case |
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Head to the FAQ Hub for speedy answers to more frequently asked questions. You'll find info on shipping, tracking, delivery, and account management.
Whether you need to compare delivery services, calculate shipping rates, or find packing supplies, we've got you.
We’re all in for small business. Save time with self-service tools, schedule a call with a sales support rep, or chat live.
Visit our online How-to Hub for guidance on everything from international shipping to packaging specialty items.
Get help with shipping, tracking, managing your account, and more. Our how-to videos give you step-by-step guidance.
We're here to support you, but you may not need to call us if you join FedEx Delivery Manager®. It lets you track packages from shipment to arrival. Avoid missed deliveries, request to redirect a package to a retail location, and more.
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Didn’t find the answers you need? Give us a call. Find the customer service phone number that fits your type of shipment or service.