‫ ﺠﻭﺩﺓ ﺍﻝﺨﺩﻤﺎﺕ ﻓﻲ ﻅل ﺍﻝﺘﺤﻭل ﺍﻝﺭﻗﻤﻲ ﻭﺍﻹﺩﺍﺭﺓ‬:‫ﺃﺒﺤﺎﺙ ﺍﻝﻤﻠﺘﻘﻰ ﺍﻝﻭﻁﻨﻲ ﺤﻭل‬

ISBN : 999-999-99-99 ‫ﺍﻻﻝﻜﺘﺭﻭﻨﻴﺔ ﻓﻲ ﺍﻝﻤﺅﺴﺴﺎﺕ ﺍﻝﺠﺯﺍﺌﺭﻴﺔ ﺭﻫﺎﻨﺎﺕ ﻭﺘﺤﺩﻴﺎﺕ‬

‫ﺘﻘﻴﻴﻡ ﺍﻝﻭﺍﻗﻊ ﻭﺍﺴﺘﺸﺭﺍﻑ ﺍﻝﻭﺍﻗﻊ‬

‫ ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ( ﰲ ﻇﻞ‬،‫ ﺍﻟﻌﺪﻝ‬،‫ﻋﻨﻮﺍﻥ ﺍﳌﻘﺎﻝ )ﺇﳒﺎﺯﺍﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ )ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‬
(‫ﻭﺍﻗﻊ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬

‫ ﳎﺎﻻﺕ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‬:‫ ﺍﻷﺳﺲ ﺍﻟﻨﻈﺮﻳﺔ ﻟﻠﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﻭ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‬:‫ﺍﶈﻮﺭ ﺍﻷﻭﻝ‬

“Electronic Governance Achievements in Public Institutions (Local

Administration, Justice, Higher Education) in the Context of Digital
Transformation”

‫ﻋﺎﺋﺸﺔ ﺑﻦ ﺃﲪﺪ‬
(‫ﻃﺎﻟﺒﺔ ﺩﻛﺘﻮﺭﺍﻩ )ﺟﺎﻣﻌﺔ ﻏﺮﺩﺍﻳﺔ‬
( benahmed.aicha@univ-ghardaia.dz ) :‫ﺍﻟﱪﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﱐ‬

:‫ﺍﳌﻠﺨﺺ‬
‫ ﺣﻴﺚ‬،‫ ﻭﺗﺴﻠﻴﻂ ﺍﻟﻀﻮﺀ ﻋﻠﻰ ﺗﻄﺒﻴﻘﻬﺎ ﰲ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ‬،‫ﻫﺪﻓﺖ ﻫﺬﻩ ﺍﻟﺪﺭﺍﺳﺔ ﺇﱃ ﺍﻟﺘﻌﺮﻑ ﻋﻠﻰ ﺃﳘﻴﺔ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‬
‫ ﻭﺳﻌﺖ ﻣﻦ‬،‫ ﻭﺍﻟﺬﻱ ﻛﺎﻧﺖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺟﺰﺀ ﻣﻨﻪ‬2013 ‫ﻛﺎﻧﺖ ﺍﻟﺪﻭﻟﺔ ﺣﺮﻳﺼﺔ ﻋﻠﻰ ﺗﻄﺒﻴﻖ ﻣﺸﺮﻭﻉ ﺍﳉﺰﺍﺋﺮ ﺇﻟﻜﺘﺮﻭﻧﻴﺔ‬
‫ ﻭﻣﻦ ﺑﲔ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﱵ ﻛﺎﻧﺖ ﺳﺒﺎﻗﺔ ﰲ ﺍﳌﺒﺎﺩﺭﺓ‬،‫ﺧﻼﻟﻪ ﺇﱃ ﻋﺼﺮﻧﺔ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ ﻭﲡﻮﻳﺪ ﺍﳋﺪﻣﺎﺕ ﻭﺍﻟﺘﻘﺮﺏ ﻣﻦ ﺍﳌﻮﺍﻃﻨﲔ‬
‫ﺎ ﻟﺘﺠﺴﻴﺪ ﺃﻭﺍﻣﺮ ﺍﻟﺴﻠﻄﺎﺕ ﺍﻟﻌﻠﻴﺎ‬‫ﺎ ﻭﺇﻣﻜﺎﻧﻴﺎ‬‫ ﻭﺍﻟﱵ ﺍﺳﺘﻐﻠﺖ ﻗﺪﺭﺍ‬.‫ ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ‬،‫ ﺍﻟﻌﺪﻝ‬،‫ﳓﻮ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻫﻲ ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‬
‫ ﻫﺬﻩ ﺍﻷﺧﲑﺓ ﺍﻟﱵ ﺗﻌﺪ ﺟﺰﺀ ﻣﻦ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﻭﺍﻟﺬﻱ ﻳﺘﺤﻘﻖ ﻭﻓﻖ ﳎﻤﻮﻋﺔ‬،‫ﰲ ﺭﻗﻤﻨﺔ ﺍﻹﺩﺍﺭﺓ ﻭﲢﻘﻴﻖ ﻣﺒﺎﺩﺉ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‬
.‫ﻣﻦ ﺍﻷﺳﺲ ﺍﻟﱵ ﺭﻫﻨﺖ ﳒﺎﺡ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﺗﻌﻤﻴﻤﻬﺎ ﰲ ﻛﺎﻓﺔ ﻣﺆﺳﺴﺎﺕ ﺍﻟﻘﻄﺎﻉ ﺍﻟﻌﻤﻮﻣﻲ‬

.‫ ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ‬،‫ ﺍﻟﻌﺪﻝ‬،‫ ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‬،‫ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬،‫ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‬:‫ﺍﻟﻜﻠﻤﺎﺕ ﺍﳌﻔﺘﺎﺣﻴﺔ‬

Abstract: this study aims to recognize the significance of E-Management and shed light on its
implementation in public institutions. The government was keen on implementing the "E-
Algeria2013 " project in 2013, E-Management was a part. Through this project, the government
sought to modernize public institutions, enhance services, and establish closer connections with
citizens. Among the pioneering institutions in the move towards e-government were local
administration, justice, and higher education. These institutions leveraged their capabilities and
resources to execute the directives of higher authorities in digitizing administration and realizing the
principles of E-Management. The latter are integral to the digital transformation, which brings forth
a set of challenges that determine the success of implementing and universalizing E-Management
across all public sector institutions.

Key words: E-Management, digital transformation, justice, Higher education, local administration

1
 ‫ﺇﳒﺎﺯﺍﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ )ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‪ ،‬ﺍﻟﻌﺪﻝ‪ ،‬ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ( ﰲ ﻇﻞ ﻭﺍﻗﻊ‬
‫ﻋﺎﺋﺸﺔ ﺑﻦ ﺃﲪﺪ‬
‫ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬

‫‪ -1‬ﻣﻘﺪﻣﺔ‪:‬‬

‫ﻟﻘﺪ ﺃﺣﺪﺛﺖ ﻇﺎﻫﺮﺓ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﺗﻐﲑﺍﺕ ﻛﺜﲑﺓ ﰲ ﺍﳊﻴﺎﺓ ﺍﻟﺒﺸﺮﻳﺔ‪ ،‬ﻭﻟﻌﻞ ﺃﺑﺮﺯ ﺗﻠﻚ ﺍﻟﺘﻐﲑﺍﺕ ﲡﻠﺖ ﰲ‬
‫ﺍﳌﻨﻈﻤﺎﺕ ﻋﻠﻰ ﺍﺧﺘﻼﻑ ﺍ‪‬ﺎﻻﺕ ﺍﻟﱵ ﺗﻨﺸﻂ ﻓﻴﻬﺎ ﺑﺪﺀًﺍ ﻣﻦ ﺍﻷﻋﻤﺎﻝ ﺍﻟﺘﺠﺎﺭﻳﺔ ﻭﺍﳌﻌﺎﻣﻼﺕ ﺍﳌﺎﻟﻴﺔ ﻭﺻﻮﻟﹰﺎ ﺇﱃ ﺍﳋﺪﻣﺎﺕ‬
‫ﺍﳊﻜﻮﻣﻴﺔ ﻭﺍﻟﻘﻄﺎﻋﺎﺕ ﺍﻷﻛﺎﺩﳝﻴﺔ ﻭﺍﻟﺮﻋﺎﻳﺔ ﺍﻟﺼﺤﻴﺔ ﻭﻏﲑﻫﻢ‪ ،‬ﺣﻴﺚ ﺗﻐﲑﺕ ﻃﺒﻴﻌﺔ ﺍﻟﻌﻤﻞ ﻭﺍﻟﺘﻔﺎﻋﻼﺕ ﺩﺍﺧﻞ‬
‫ﺍﳌﺆﺳﺴﺎﺕ ﺍﳌﻌﺘﻤﺪﺓ ﻋﻠﻰ ﺍﻟﻨﻤﻂ ﺍﻹﺩﺍﺭﻱ ﺍﻟﺘﻘﻠﻴﺪﻱ ﺍﻟﺬﻱ ﺍﺗﺴﻢ ﺑﺎﻟﺒﻂﺀ ﻭﻋﺪﻡ ﺍﻟﺸﻔﺎﻓﻴﺔ ﻭﺗﻔﺸﻲ ﺍﻟﺒﲑﻭﻗﺮﺍﻃﻴﺔ ﻭﻏﲑﻫﺎ‬
‫ﻣﻦ ﺍﳌﺸﺎﻛﻞ ﺍﻟﱵ ﻃﺎﳌﺎ ﺃﺭﻫﻘﺖ ﺍﳌﻮﺍﻃﻨﲔ ﻭﺃﺻﺤﺎﺏ ﺍﳌﺼﻠﺤﺔ ﻭ ﺍﳌﺴﺘﻔﻴﺪﻳﻦ ﺑﺼﻔﺔ ﻋﺎﻣﺔ ‪،‬ﺣﻴﺚ ﺃﻓﺮﺯ ﺍﻟﺘﺤﻮﻝ ﻣﺎ‬
‫ﺍﺻﻄﻠﺢ ﻋﻠﻰ ﺗﺴﻤﻴﺘﻪ ﺑﺎﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪/‬ﺍﻟﺮﻗﻤﻴﺔ ﻭ ﺍﻟﱵ ﺳﺎﳘﺖ ﰲ ﺗﺒﺴﻴﻂ ﺍﻟﻌﻤﻠﻴﺎﺕ ﻭﺯﻳﺎﺩﺓ ﺍﻟﻜﻔﺎﺀﺓ ﻭ ﺗﻌﺰﻳﺰ‬
‫ﺍﻟﺸﻔﺎﻓﻴﺔ ﻭ ﺟﻮﺩﺓ ﺍﳋﺪﻣﺎﺕ‪ ،‬ﻭﺗﻌﺪ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺟﺰﺀ ﺃﺳﺎﺳﻲ ﻣﻦ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‪ ،‬ﻭ ﺍﻟﺬﻱ ﺍﻋﺘﱪﻩ ﺍﻟﻜﺜﲑﻭﻥ‬
‫ﺑﺄﻧﻪ ﺗﻄﻮﺭ ﺍﺳﺘﺮﺍﺗﻴﺠﻲ ﻣﻬﻢ ﺟﺪﺍ ﰲ ﳎﺎﻝ ﺍﻷﻋﻤﺎﻝ ﻭ ﺍﳊﻜﻮﻣﺎﺕ‪ ،‬ﻭ ﺍﻟﱵ ﻋﻠﻴﻬﺎ ﻣﻮﺍﻛﺒﺔ ﻫﺬﺍ ﺍﻟﺘﺤﻮﻝ ﰲ ﺇﻃﺎﺭ ﺭﺅﻳﺔ‬
‫ﻭﺍﺿﺤﺔ ﻭ ﲣﻄﻴﻂ ﺍﺳﺘﺮﺍﺗﻴﺠﻲ ﳏﻜﻢ ﻻﺳﺘﻐﻼﻝ ﺍﻷﺳﺎﻟﻴﺐ ﻭﺍﻟﺘﻘﻨﻴﺎﺕ ﺍﻟﺮﻗﻤﻴﺔ ﺍﳊﺪﻳﺜﺔ ﰲ ﺗﺴﻴﲑ ﺍﻷﻋﻤﺎﻝ ﺍﻹﺩﺍﺭﻳﺔ‪،‬‬
‫ﻭﻫﺬﺍ ﰲ ﻇﻞ ﺗﻮﻓﺮ ﺍﻹﻣﻜﺎﻧﺎﺕ ﻭ ﻣﺪﻯ ﲡﺎﻭﺯ ﺍﻟﻌﻘﺒﺎﺕ ﺍﻟﱵ ﲢﻮﻝ ﺩﻭﻥ ﺍﻻﺳﺘﻐﻼﻝ ﺍﻷﻣﺜﻞ ﳌﺨﺮﺟﺎﺕ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬
‫‪.‬‬

‫‪ 1-1‬ﺃﳘﻴﺔ ﺍﻟﺪﺭﺍﺳﺔ‪ :‬ﺗﺄﰐ ﺃﳘﻴﺔ ﻫﺬﺍ ﺍﻟﺒﺤﺚ ﺍﻧﻄﻼﻗﺎ ﻣﻦ ﺃﳘﻴﺔ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻛﺄﺣﺪ ﻋﻨﺎﺻﺮ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬
‫ﻭﺩﻭﺭﻫﺎ ﰲ ﺗﺮﻗﻴﺔ ﺍﻟﻘﻄﺎﻉ ﺍﻟﻌﺎﻡ ﺍﻟﺬﻱ ﻳﻨﺘﻈﺮ ﻣﻨﻪ ﺍﳌﻮﺍﻃﻨﲔ ﻭﺃﺻﺤﺎﺏ ﺍﳌﺼﻠﺤﺔ ﺗﻘﺪﱘ ﺧﺪﻣﺎﺕ ﰲ ﻣﺴﺘﻮﻯ ﺗﻄﻠﻌﺎ‪‬ﻢ‪،‬‬
‫ﻓﺎﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﻳﻔﺘﺮﺽ ‪‬ﺎ ﺃﻥ ﺗﻌﻜﺲ ﺍﻟﻄﺮﻳﻘﺔ ﺍﻟﻌﺼﺮﻳﺔ ﰲ ﺍﻟﺘﻌﺎﻣﻞ ﻭﺗﻘﺪﱘ ﺍﳋﺪﻣﺎﺕ ﻟﺘﺴﻬﻴﻞ ﺣﻴﺎﺓ ﺍﻟﻨﺎﺱ‪.‬‬

‫‪ 2-1‬ﻣﺸﻜﻠﺔ ﺍﻟﺪﺭﺍﺳﺔ‪ :‬ﺍﻧﻄﻼﻗﺎ ﳑﺎ ﺳﺒﻖ ﻓﺈﻧﻨﺎ ﻧﻄﺮﺡ ﺍﻹﺷﻜﺎﻟﻴﺔ ﺍﻟﺘﺎﻟﻴﺔ‪ :‬ﻣﺎ ﻫﻲ ﺇﳒﺎﺯﺍﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺑﺎﻟﻘﻄﺎﻉ‬
‫ﺍﻟﻌﺎﻡ )ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‪ ،‬ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ‪ ،‬ﺍﻟﻌﺪﻝ( ﰲ ﻇﻞ ﻭﺍﻗﻊ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﺑﺎﳉﺰﺍﺋﺮ؟‬

‫‪ 3-1‬ﺃﻫﺪﺍﻑ ﺍﻟﺒﺤﺚ‪ :‬ﻳﺴﻌﻰ ﺍﻟﺒﺤﺚ ﺇﱃ ﺍﻟﻮﺻﻮﻝ ﺇﱃ ﻣﺎ ﻳﻠﻲ‪:‬‬

‫‪ -‬ﺇﺑﺮﺍﺯ ﺩﻭﺭ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﰲ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺑﺎﻋﺘﺒﺎﺭﻫﺎ ﺃﺣﺪ ﻋﻨﺎﺻﺮﻩ ﺍﻷﺳﺎﺳﻴﺔ‬
‫‪ -‬ﻣﻈﺎﻫﺮ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﰲ ﺇﻃﺎﺭ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﺃﻣﺜﻠﺔ ﻋﻦ ﺑﻌﺾ ﺍﻟﻘﻄﺎﻋﺎﺕ ﺍﻟﻌﺎﻣﺔ‬
‫‪ -‬ﺍﻟﺘﻌﺮﻑ ﻋﻠﻰ ﻭﺍﻗﻊ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﰲ ﺍﳉﺰﺍﺋﺮ ﻭﺍﺳﺘﻨﺘﺎﺝ ﺭﻫﺎﻧﺎﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﻇﻞ ﺫﻟﻚ‬
‫‪ 4-1‬ﻓﺮﺿﻴﺔ ﺍﻟﺪﺭﺍﺳﺔ‪ :‬ﺗﻮﺟﻪ ﺍﻟﺪﻭﻟﺔ ﳓﻮ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﻇﻞ ﻣﺸﺮﻭﻉ ﺭﻗﻤﻨﺔ ﺍﻟﻘﻄﺎﻉ ﺍﻟﻌﺎﻡ‪ ،‬ﻣﻦ ﺧﻼﻝ‬
‫ﺍﺳﺘﻐﻼﻝ ﺍﻹﻣﻜﺎﻧﻴﺎﺕ ﺍﻟﺘﻘﻨﻴﺔ ﻭﺍﻟﺒﺸﺮﻳﺔ ﻭﺍﻹﺩﺍﺭﻳﺔ ﻭﻏﲑ ﺫﻟﻚ‪ ،‬ﰲ ﺇﻃﺎﺭ ﺭﺅﻳﺔ ﻭﺍﺳﺘﺮﺍﺗﻴﺠﻴﺔ ﻭﺍﺿﺤﺔ ﺗﺴﻌﻰ ﻭﺭﺍﺀ ﻫﺪﻑ‬
‫ﺗﻘﺮﻳﺐ ﺍﻹﺩﺍﺭﺓ ﻣﻦ ﺍﳌﻮﺍﻃﻦ ﻭﲢﻘﻴﻖ ﺍﳉﻮﺩﺓ ﰲ ﺍﳋﺪﻣﺎﺕ ﺍﳌﻘﺪﻣﺔ‪.‬‬

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 ‫ﺃﺒﺤﺎﺙ ﺍﻝﻤﻠﺘﻘﻰ ﺍﻝﻭﻁﻨﻲ ﺤﻭل‪ :‬ﺠﻭﺩﺓ ﺍﻝﺨﺩﻤﺎﺕ ﻓﻲ ﻅل ﺍﻝﺘﺤﻭل ﺍﻝﺭﻗﻤﻲ ﻭﺍﻹﺩﺍﺭﺓ‬
‫‪ISBN : 999-999-99-99‬‬ ‫ﺍﻻﻝﻜﺘﺭﻭﻨﻴﺔ ﻓﻲ ﺍﻝﻤﺅﺴﺴﺎﺕ ﺍﻝﺠﺯﺍﺌﺭﻴﺔ ﺭﻫﺎﻨﺎﺕ ﻭﺘﺤﺩﻴﺎﺕ‬
‫ﺘﻘﻴﻴﻡ ﺍﻝﻭﺍﻗﻊ ﻭﺍﺴﺘﺸﺭﺍﻑ ﺍﻝﻭﺍﻗﻊ‬

‫‪ 5-1‬ﻣﻨﻬﺞ ﺍﻟﺪﺭﺍﺳﺔ‪ :‬ﺗﻌﺘﻤﺪ ﺍﻟﺪﺭﺍﺳﺔ ﻋﻠﻰ ﺍﻷﺳﻠﻮﺏ ﺍﻟﻮﺻﻔﻲ ﰲ ﻭﺻﻒ ﺍﻟﻈﺎﻫﺮﺓ‪ :‬ﻣﻦ ﺧﻼﻝ ﺍﻟﺘﻌﺮﻑ ﻋﻠﻰ ﺍﳌﻔﺎﻫﻴﻢ‬
‫ﺍﻷﺳﺎﺳﻴﺔ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﻭﺭﻫﺎﻧﺎﺕ ﺗﻄﺒﻴﻘﻬﺎ ﰲ ﻇﻞ ﲢﺪﻳﺎﺕ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬

‫‪ -2‬ﺍﻹﻃﺎﺭ ﺍﳌﻔﺎﻫﻴﻤﻲ ﻟﻺﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪:‬‬

‫‪ 1-2‬ﺗﻌﺮﻳﻒ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪:‬‬

‫ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻫﻲ ﻭﺳﻴﻠﺔ ﻟﺮﻓﻊ ﺃﺩﺍﺀ ﻭﻛﻔﺎﺀﺓ ﺍﳊﻜﻮﻣﺔ ﻭﻟﻴﺴﺖ ﺑﺪﻳﻼ ﻋﻨﻬﺎ ﻭﺩﻭﺭﻫﺎ ﻫﻮ ﺇﺩﺍﺭﺓ ﺑﻼ ﺃﻭﺭﺍﻕ‪،‬‬
‫ﺗﺴﺘﻬﺪﻑ ﻷﻥ ﺗﺴﺘﺨﺪﻡ ﺍﻷﺭﺷﻴﻒ ﻭﺍﻷﺩﻟﺔ ﻭﺍﳌﻔﻜﺮﺍﺕ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﺍﻟﺮﺳﺎﺋﻞ ﺍﻟﺼﻮﺗﻴﺔ ﻭﻫﻲ ﺇﺩﺍﺭﺓ ﺑﻼ ﻣﻜﺎﻥ ﻭﺗﻌﺘﻤﺪ‬
‫ﺃﺳﺎﺳﺎ ﻋﻠﻰ ﺍﳍﻮﺍﺗﻒ ﺍﶈﻤﻮﻟﺔ‪ ،‬ﻭﻫﻲ ﺇﺩﺍﺭﺓ ﺑﻼ ﺯﻣﺎﻥ ﺃﻱ ﻋﺎﱂ ﻳﻌﻤﻞ ﰲ ﺍﻟﺰﻣﻦ ﺍﳊﻘﻴﻘﻲ ‪ 24‬ﺳﺎﻋﺔ‪ ،‬ﻭﻫﻲ ﺇﺩﺍﺭﺓ ﺑﻼ‬
‫ﺗﻨﻈﻴﻤﺎﺕ ﺟﺎﻣﺪﺓ )ﺣﺎﻣﺪ‪ ،2015 ،‬ﺻﻔﺤﺔ ‪ .(194‬ﻭﻫﻲ ﺇﺳﺘﺮﺍﺗﻴﺠﻴﺔ ﺇﺩﺍﺭﻳﺔ ﻟﻌﺼﺮ ﺍﳌﻌﻠﻮﻣﺎﺕ‪ ،‬ﺗﻌﻤﻞ ﻋﻠﻰ ﲢﻘﻴﻖ‬
‫ﺧﺪﻣﺎﺕ ﺃﻓﻀﻞ ﻟﻠﻤﻮﺍﻃﻨﲔ ﻭﺍﳌﺆﺳﺴﺎﺕ ﻭﻟﺰﺑﺎﺋﻨﻬﺎ ﻣﻊ ﺍﺳﺘﻐﻼﻝ ﺃﻣﺜﻞ ﳌﺼﺎﺩﺭ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺍﳌﺘﺎﺣﺔ ﻣﻦ ﺧﻼﻝ ﺗﻮﻇﻴﻒ‬
‫ﺍﳌﻮﺍﺭﺩ ﺍﳌﺎﺩﻳﺔ ﻭﺍﻟﺒﺸﺮﻳﺔ ﻭﺍﳌﻌﻨﻮﻳﺔ ﺍﳌﺘﺎﺣﺔ ﰲ ﺇﻃﺎﺭ ﺇﻟﻜﺘﺮﻭﱐ ﺣﺪﻳﺚ ﻣﻦ ﺃﺟﻞ ﺍﺳﺘﻐﻼﻝ ﺃﻣﺜﻞ ﻟﻠﻮﻗﺖ ﻭﺍﳌﺎﻝ ﻭﺍﳉﻬﺪ‬
‫ﻭﲢﻘﻴﻘﺎ ﻟﻠﻤﻄﺎﻟﺐ ﺍﳌﺴﺘﻬﺪﻓﺔ ﻭﺑﺎﳉﻮﺩﺓ ﺍﳌﻄﻠﻮﺑﺔ‪) .‬ﺃﻭﺷﺎﺵ ﻭ ﻣﺰﻳﺎﱐ‪ ،2016 ،‬ﺻﻔﺤﺔ ‪(6‬‬

‫‪ 2-2‬ﺃﺳﺲ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ :‬ﺗﺘﻤﺜﻞ ﺃﺳﺲ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺣﺴﺐ )ﺗﻴﺴﲑ‪ (2022 ،‬ﻓﻴﻤﺎ ﻳﻠﻲ‪:‬‬
‫‪ -‬ﺗﻌﺪﺩ ﺍﻟﻘﻨﻮﺍﺕ‪ :‬ﺍﻟﺘﺮﻭﻳﺞ ﻟﻠﺨﺪﻣﺎﺕ ﻣﻦ ﺧﻼﻝ ﺗﻘﺪﳝﻬﺎ ﻋﱪ ﲨﻴﻊ ﺍﻟﻘﻨﻮﺍﺕ ﺍﳌﺘﺎﺣﺔ ﻟﻠﻤﻮﺍﻃﻨﲔ‪.‬‬
‫‪ -‬ﺍﻟﺪﻋﺎﻳﺔ ﻭﺍﻟﺸﻔﺎﻓﻴﺔ ﺍﻹﺩﺍﺭﻳﺔ‪ :‬ﺯﻳﺎﺩﺓ ﻛﻔﺎﺀﺓ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺍﳋﺎﺻﺔ ﺑﺎﻹﺟﺮﺍﺀﺍﺕ ﺍﻹﺩﺍﺭﻳﺔ‪.‬‬
‫‪ -‬ﺳﻬﻮﻟﺔ ﺍﻟﻮﺻﻮﻝ‪ :‬ﺿﻤﺎﻥ ﻭﺻﻮﻝ ﲨﻴﻊ ﺍﳌﻮﺍﻃﻨﲔ ﺇﱃ ﺍﳋﺪﻣﺎﺕ ﻭﺍﳌﻌﻠﻮﻣﺎﺕ ﻣﻦ ﺧﻼﻝ ﺍﻷﺟﻬﺰﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‬
‫‪ -‬ﺍﻟﺘﻌﺎﻭﻥ ﺑﲔ ﺍﻹﺩﺍﺭﺍﺕ ﺍﻟﻌﺎﻣﺔ‪ :‬ﺍﻟﺴﻤﺎﺡ ﺑﺎﻟﺘﻔﺎﻋﻞ ﺑﲔ ﺍﻹﺩﺍﺭﺍﺕ ﻭﺗﻘﺪﱘ ﺧﺪﻣﺎﺕ ﻣﺸﺘﺮﻛﺔ ﻟﻠﻤﻮﺍﻃﻨﲔ‬
‫ﻭﺍﻻﻋﺘﺮﺍﻑ ﺍﳌﺘﺒﺎﺩﻝ ﺑﺎﻟﻮﺛﺎﺋﻖ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﺃﻧﻈﻤﺔ ﲢﺪﻳﺪ ﺍﳍﻮﻳﺔ ﻭﺍﻟﺘﻮﺛﻴﻖ‪.‬‬
‫‪ -‬ﺍﻷﻣﺎﻥ‪ :‬ﻳﺘﻄﻠﺐ ﺗﻮﻓﲑ ﺍﳋﺪﻣﺎﺕ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﻋﻠﻰ ﺍﻷﻗﻞ‪ ،‬ﻧﻔﺲ ﻣﺴﺘﻮﻯ ﺍﻷﻣﺎﻥ ﻣﺜﻞ ﺍﳋﺪﻣﺎﺕ ﺍﻟﱵ ﻻ ﻳﺘﻢ‬
‫ﺗﻘﺪﳝﻬﺎ ﺇﻟﻜﺘﺮﻭﻧﻴ‪‬ﺎ‪ ،‬ﻭﳚﺐ ﺃﻥ ﺗﺴﻤﺢ ﻣﺴﺘﻮﻳﺎﺕ ﺍﻷﻣﺎﻥ ﺑﺰﻳﺎﺩﺓ ﺍﳌﻌﺎﻣﻼﺕ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻣﻊ ﺍﻟﻘﻄﺎﻋﺎﺕ‬
‫ﺍﳊﺴﺎﺳﺔ ﺑﺸﻜﻞ ﺧﺎﺹ ﳍﺬﻩ ﺍﳌﺸﻜﻠﺔ )ﺍﻟﻌﻤﺎﻝ ﺍﶈﺘﺮﻓﻮﻥ ﻭﺍﻟﺸﺮﻛﺎﺕ(‪.‬‬
‫‪ -‬ﺍﻟﺘﻨﺎﺳﺐ‪ :‬ﺍﳌﻄﺎﻟﺒﺔ ﻓﻘﻂ ﺑﺎﻟﻀﻤﺎﻧﺎﺕ ﻭﺍﻟﺘﺪﺍﺑﲑ ﺍﻷﻣﻨﻴﺔ ﺍﳌﻨﺎﺳﺒﺔ ﻟﻺﺟﺮﺍﺀ ﺍﳉﺎﺭﻱ ﺗﻨﻔﻴﺬﻩ ﺃﻱ ﻟﻦ ﻳ‪‬ﻄﻠﺐ ﻣﻦ‬
‫ﺍﳌﻮﺍﻃﻦ ﺗﻘﺪﱘ ﻣﻌﻠﻮﻣﺎﺕ ﺃﻛﺜﺮ ﳑﺎ ﻫﻮ ﺿﺮﻭﺭﻱ ﻟﻠﻐﺎﻳﺔ‪.‬‬
‫‪ -‬ﺍﳌﺴﺆﻭﻟﻴﺔ ﻭﺍﳉﻮﺩﺓ‪ :‬ﺍﺣﺘﺮﺍﻡ ﻣﺎ ﺗﻘﺪﻣﻪ ﺍﻹﺩﺍﺭﺍﺕ ﺍﻟﻌﺎﻣﺔ ﻣﻦ ﺧﻼﻝ ﺍﻷﺟﻬﺰﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﺫﻟﻚ ﺑﺈﻋﺎﺩﺓ ﺍﻟﻨﻈﺮ‬
‫ﰲ ﺳﻴﺎﺳﺎﺕ ﺍﻻﺗﺼﺎﻻﺕ ﻭﺍﳌﻌﻠﻮﻣﺎﺕ ﺍﶈﻠﻴﺔ‪.‬‬

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 ‫ﺇﳒﺎﺯﺍﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ )ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‪ ،‬ﺍﻟﻌﺪﻝ‪ ،‬ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ( ﰲ ﻇﻞ ﻭﺍﻗﻊ‬
‫ﻋﺎﺋﺸﺔ ﺑﻦ ﺃﲪﺪ‬
‫ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬

‫‪ -‬ﺍﳊﻴﺎﺩ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻲ‪ :‬ﺍﻟﺘﻘﺪﻡ ﰲ ﺍﺳﺘﺨﺪﺍﻡ ﺍﳌﻌﺎﻳﲑ ﺍﳌﻔﺘﻮﺣﺔ ﺃﻭ ﺗﻠﻚ ﺍﻟﱵ ﻳﺴﺘﺨﺪﻣﻬﺎ ﺍﳉﻤﻬﻮﺭ ﺑﺸﻜﻞ ﻋﺎﻡ‪،‬‬
‫ﻭﲡﻨﺐ ﺍﻻﻋﺘﻤﺎﺩ ﻋﻠﻰ ﺃﺩﻭﺍﺕ ﺍﻟﱪﳎﻴﺎﺕ ﻣﻊ ﺗﻜﺎﻟﻴﻒ ﺍﻟﺘﺮﺧﻴﺺ ﰲ ﺍﻟﻌﻼﻗﺎﺕ ﻣﻊ ﺍﳌﻮﺍﻃﻨﲔ‪.‬‬
‫‪ 3-2‬ﺃﻫﺪﺍﻑ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪:‬‬

‫ﺇﻥ ﺍﻋﺘﻤﺎﺩ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﻣﻦ ﻃﺮﻑ ﺍﻹﺩﺍﺭﺍﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ ﺍﳉﺰﺍﺋﺮﻳﺔ ﺳﻴﻌﻤﻞ ﻋﻠﻰ ﳏﻮ ﺍﻻﻣﻴﺔ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﻣﻦ‬
‫ﺧﻼﻝ ﺍﻟﺘﺨﻠﺺ ﺍﻟﺘﺪﺭﳚﻲ ﻣﻦ ﻣﻈﻬﺮ ﻛﺜﺎﻓﺔ ﺍﻟﻮﺛﺎﺋﻖ ﺍﻟﻮﺭﻗﻴﺔ ﺍﻟﱵ ﻃﺎﳌﺎ ﻛﺎﻧﺖ ﺃﺳﺎﺱ ﺍﳌﻌﺎﻣﻼﺕ ﺍﻹﺩﺍﺭﻳﺔ ﺍﻟﺘﻘﻠﻴﺪﻳﺔ‪،‬‬
‫ﻭﺫﻟﻚ ﺑﺘﻌﻮﻳﻀﻬﺎ ﺑﻮﺛﺎﺋﻖ ﻭﻣﺴﺘﻨﺪﺍﺕ ﺇﻟﻜﺘﺮﻭﻧﻴﺔ ﻣﺒﻴﻨﺔ ﻋﻠﻰ ﻗﻮﺍﻋﺪ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻭﺍﻟﱪﳎﻴﺎﺕ ﺍﳌﻌﻠﻮﻣﺎﺗﻴﺔ ﻭﺍﳌﺮﺗﺒﻄﺔ ﺃﺳﺎﺳﺎ‬
‫ﺑﺸﺒﻜﺔ ﺍﻹﻧﺘﺮﻧﺖ‪ .‬ﺗﺴﻌﻰ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻟﻼﺭﺗﻘﺎﺀ ﺑﻌﻼﻗﺘﻬﺎ ﻣﻊ ﻫﺆﻻﺀ ﺍﳌﺴﺘﻔﻴﺪﻳﻦ ﺑﻐﻴﺔ ﲢﻘﻴﻖ ﲨﻠﺔ ﻣﻦ ﺍﻷﻫﺪﺍﻑ‬
‫ﻧﺬﻛﺮ ﻣﻨﻬﺎ‪) :‬ﺣﺎﻣﺪ‪ ،2015 ،‬ﺻﻔﺤﺔ ‪(228،227‬‬

‫‪ -‬ﺗﻘﻠﻴﻞ ﻛﻠﻔﺔ ﺍﻹﺟﺮﺍﺀﺍﺕ ﺍﻹﺩﺍﺭﻳﺔ ﻭﻣﺎ ﻳﺘﻌﻠﻖ ‪‬ﺎ ﻣﻦ ﻋﻤﻠﻴﺎﺕ ﻭﺯﻳﺎﺩﺓ ﻛﻔﺎﺀﺓ ﻋﻤﻞ ﺍﻹﺩﺍﺭﺓ ﻣﻦ ﺧﻼﻝ ﺗﻌﺎﻣﻠﻬﺎ‬
‫ﻣﻊ ﺍﳌﻮﺍﻃﻨﲔ ﻭﺍﻟﺸﺮﻛﺎﺕ ﻭﺍﳌﺆﺳﺴﺎﺕ‬

‫‪ -‬ﺍﺳﺘﻴﻌﺎﺏ ﻋﺪﺩ ﺃﻛﱪ ﻣﻦ ﺍﳌﺘﻌﺎﻣﻠﲔ ﰲ ﻭﻗﺖ ﻭﺍﺣﺪ ﻋﻜﺲ ﳏﺪﻭﺩﻳﺔ ﻗﺪﺭﺓ ﺍﻹﺩﺍﺭﺓ ﺍﻟﺘﻘﻠﻴﺪﻳﺔ ﺍﻟﱵ ﲢﺘﻢ ﻋﻠﻰ‬
‫ﻣﺘﻌﺎﻣﻠﻴﻬﺎ ﺍﻻﻧﺘﻈﺎﺭ ﰲ ﻃﻮﺍﺑﲑ ﻃﻮﻳﻠﺔ‬
‫‪ -‬ﺇﻟﻐﺎﺀ ﻋﺎﻣﻞ ﺍﻟﻌﻼﻗﺔ ﺍﳌﺒﺎﺷﺮﺓ ﺑﲔ ﻃﺮﰲ ﺍﳌﻌﺎﻣﻠﺔ ﺃﻭ ﺍﻟﺘﺨﻔﻴﻒ ﻣﻨﻪ ﺇﱃ ﺃﻗﺼﻰ ﺣﺪ ﳑﻜﻦ ﳑﺎ ﻳﺆﺩﻱ ﺇﱃ ﺗﺄﺛﲑ‬
‫ﺍﻟﻌﻼﻗﺎﺕ ﺍﻟﺸﺨﺼﻴﺔ ﻭﺍﻟﻨﻔﻮﺫ ﰲ ﺇ‪‬ﺎﺀ ﺍﳌﻌﺎﻣﻼﺕ ﺍﳌﺘﻌﻠﻘﺔ ﺑﺄﺣﺪ ﺍﻟﻌﻤﻼﺀ‪.‬‬
‫‪ -‬ﺇﻟﻐﺎﺀ ﻧﻈﺎﻡ ﺍﻷﺭﺷﻴﻒ ﺍﻟﻮﻃﲏ ﺍﻟﻮﺭﻗﻲ ﻭﺍﺳﺘﺒﺪﺍﻟﻪ ﺑﻨﻈﺎﻡ ﺃﺭﺷﻔﺔ ﺍﻟﻜﺘﺮﻭﱐ ﻣﻊ ﻣﺎ ﳛﻤﻠﻪ ﻣﻦ ﺳﻬﻮﻟﺔ ﰲ ﺍﻟﺘﻌﺎﻣﻞ‬
‫ﻣﻊ ﺍﻟﻮﺛﺎﺋﻖ ﻭﺍﳌﻘﺪﺭﺓ ﻋﻠﻰ ﺗﺼﺤﻴﺢ ﺍﻷﺧﻄﺎﺀ ﺍﳊﺎﺻﻠﺔ ﺑﺴﺮﻋﺔ ﻭﻧﺸﺮ ﺍﻟﻮﺛﺎﺋﻖ ﻷﻛﺜﺮ ﻣﻦ ﺟﻬﺔ ﰲ ﺃﻗﻞ ﻭﻗﺖ‬
‫ﳑﻜﻦ ﻭﺍﻻﺳﺘﻔﺎﺩﺓ ﻣﻨﻬﺎ ﰲ ﺃﻱ ﻭﻗﺖ ﻛﺎﻥ‪.‬‬
‫‪ -‬ﺍﻟﻘﻀﺎﺀ ﻋﻠﻰ ﺍﻟﺒﲑﻭﻗﺮﺍﻃﻴﺔ ﺑﺸﻜﻠﻬﺎ ﺍﳉﺎﻣﺪ ﻭﺗﺴﻬﻴﻞ ﺗﻘﺴﻴﻢ ﺍﻟﻌﻤﻞ ﻭﺍﻟﺘﺨﺼﺺ ﺑﻪ‬
‫‪ -‬ﺇﻟﻐﺎﺀ ﻋﺎﻣﻞ ﺍﳌﻜﺎﻥ ﺇﺫﺍ ﺃ‪‬ﺎ ﺗﺴﻌﻰ ﻟﺘﺤﻘﻴﻖ ﺗﻌﻴﻴﻨﺎﺕ ﺍﳌﻮﻇﻔﲔ ﻭﺍﻟﺘﺨﺎﻃﺐ ﻣﻌﻬﻢ ﻭﺇﺭﺳﺎﻝ ﺍﻷﻭﺍﻣﺮ ﻭﺍﻟﺘﻌﻠﻴﻤﺎﺕ‬
‫ﻭﺍﻹﺷﺮﺍﻑ ﻋﻠﻰ ﺍﻷﺩﺍﺀ ﻭﺇﻗﺎﻣﺔ ﺍﻟﻨﺪﻭﺍﺕ ﻭﺍﳌﺆﲤﺮﺍﺕ ﻣﻦ ﺧﻼﻝ "ﺍﻟﻔﻴﺪﻳﻮ ﻛﻮﻧﻔﺮﺍﻧﺲ" ﻭﻣﻦ ﺧﻼﻝ ﺍﻟﺸﺒﻜﺔ‬
‫ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﻟﻺﺩﺍﺭﺓ‬
‫‪ -‬ﺇﻟﻐﺎﺀ ﺗﺄﺛﲑ ﻋﺎﻣﻞ ﺍﻟﺰﻣﻦ‪ ،‬ﻟﺘﺠﺎﻭﺯ ﻓﻜﺮﺓ ﺃﺧﺬ ﺍﻟﻌﻄﻞ ﺃﻭ ﺍﻹﺟﺎﺯﺍﺕ ﻹﳒﺎﺯ ﺑﻌﺾ ﺍﳌﻌﺎﻣﻼﺕ ﺍﻹﺩﺍﺭﻳﺔ ﻭﺍﻟﺘﺨﻠﺺ‬
‫ﻣﻨﻬﺎ ﺗﺪﺭﳚﻴﺎ‬
‫‪ -‬ﺍﻟﺘﺄﻛﻴﺪ ﻋﻠﻰ ﻣﺒﺪﺃ ﺍﳉﻮﺩﺓ ﺍﻟﺸﺎﻣﻠﺔ ﻭﺫﻟﻚ ﻣﻦ ﺧﻼﻝ ﺗﺄﻛﻴﺪ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﻋﻠﻰ ﺃﳘﻴﺔ ﺗﻠﺒﻴﺔ ﺍﺣﺘﻴﺎﺟﺎﺕ‬
‫ﺍﻟﻌﻤﻞ ﰲ ﺍﻟﻮﻗﺖ ﺍﻟﺬﻱ ﻳﻜﻮﻥ ﻓﻴﻪ ﺍﳌﺴﺘﻔﻴﺪ ﲝﺎﺟﺔ ﻟﻠﺨﺪﻣﺔ ﰲ ﺃﺳﺮﻉ ﻭﻗﺖ‬

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 ‫ﺃﺒﺤﺎﺙ ﺍﻝﻤﻠﺘﻘﻰ ﺍﻝﻭﻁﻨﻲ ﺤﻭل‪ :‬ﺠﻭﺩﺓ ﺍﻝﺨﺩﻤﺎﺕ ﻓﻲ ﻅل ﺍﻝﺘﺤﻭل ﺍﻝﺭﻗﻤﻲ ﻭﺍﻹﺩﺍﺭﺓ‬
‫‪ISBN : 999-999-99-99‬‬ ‫ﺍﻻﻝﻜﺘﺭﻭﻨﻴﺔ ﻓﻲ ﺍﻝﻤﺅﺴﺴﺎﺕ ﺍﻝﺠﺯﺍﺌﺭﻴﺔ ﺭﻫﺎﻨﺎﺕ ﻭﺘﺤﺩﻴﺎﺕ‬
‫ﺘﻘﻴﻴﻡ ﺍﻝﻭﺍﻗﻊ ﻭﺍﺴﺘﺸﺭﺍﻑ ﺍﻝﻭﺍﻗﻊ‬

‫‪ 4-2‬ﺃﳘﻴﺔ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺑﺎﻟﻨﺴﺒﺔ ﻟﻼﻗﺘﺼﺎﺩ ﺍﻟﻮﻃﲏ ﻭﺍﻟﻘﻄﺎﻉ ﺍﻟﻌﺎﻡ‪:‬‬

‫ﺍﻫﺘﻤﺖ ﺍﻟﺴﻠﻄﺎﺕ ﺍﻟﻌﻠﻴﺎ ﰲ ﺍﻟﺒﻼﺩ ﺑﺘﺴﺮﻳﻊ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﺑﺘﻌﻤﻴﻢ ﺗﻄﺒﻴﻖ "ﺍﻟﺮﻗﻤﻨﺔ" ﻛﻤﺮﺣﻠﺔ ﺃﻭﱃ ﰲ ﺍﻹﺩﺍﺭﺍﺕ‬
‫ﻭﺍﳋﺪﻣﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ‪ ،‬ﺪﻑ ﲢﺴﲔ ﺗﺴﻴﲑ ﺍﻟﻘﻄﺎﻉ ﺍﻻﻗﺘﺼﺎﺩﻱ‪ ،‬ﻭﻗﺪ ﺃﻭﺻﺖ ﺑﺘﺠﻨﻴﺐ ﺍﳌﻮﺍﻃﻦ ﻗﻴﻮﺩ ﺍﳊﺼﻮﻝ ﻋﻠﻰ‬
‫ﺧﺪﻣﺎﺕ ﻋﻤﻮﻣﻴﺔ ﺇﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﲤﻜﻴﻨﻬﻢ ﻣﻦ ﺍﻟﺘﻮﺍﺻﻞ ﺍﳉﻴﺪ ﻣﻊ ﺍﳍﻴﺌﺎﺕ ﻭﺍﳌﻨﻈﻤﺎﺕ ﺍﳊﻜﻮﻣﻴﺔ‪ ،‬ﻭﰲ ﻫﺬﺍ ﺍﻟﺴﻴﺎﻕ ﺗﻘﺪﻡ‬
‫ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻋﺪﺓ ﻓﻮﺍﺋﺪ ﺗﺴﺎﻫﻢ ﺑﺸﻜﻞ ﻣﺒﺎﺷﺮ ﺃﻭ ﻏﲑ ﻣﺒﺎﺷﺮ ﰲ ﺍﻻﻗﺘﺼﺎﺩ ﺍﻟﻮﻃﲏ ﺑﺼﻔﺔ ﻋﺎﻣﺔ ﻭﺍﻟﻘﻄﺎﻉ ﺍﻟﻌﺎﻡ‬
‫ﺑﺼﻔﺔ ﺧﺎﺻﺔ ﻭﳝﻜﻦ ﺇﳚﺎﺯ ﻫﺬﻩ ﺍﻷﳘﻴﺔ ﻛﻤﺎ ﻳﻠﻲ‪) :‬ﻫﻨﻴﺪﻱ‪ ،2017 ،‬ﺻﻔﺤﺔ ‪(116،117‬‬
‫‪ -‬ﲢﺴﲔ ﻣﺴﺘﻮﻯ ﺃﺩﺍﺀ ﺍﳌﻨﻈﻤﺎﺕ ﺍﳊﻜﻮﻣﻴﺔ‪ :‬ﺗﺘﻴﺢ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻟﻠﻤﺴﺘﻔﻴﺪﻳﻦ ﺳﻬﻮﻟﺔ ﺍﻟﻮﺻﻮﻝ‬
‫ﻟﻠﻤﻌﻠﻮﻣﺎﺕ ﻭﺍﻟﺒﻴﺎﻧﺎﺕ ﲟﺎ ﳛﻘﻖ ﳍﻢ ﺍﻟﺘﻮﺍﺻﻞ ﻣﻊ ﺍﳌﺆﺳﺴﺎﺕ ﺍﳊﻜﻮﻣﻴﺔ‪ ،‬ﻛﻤﺎ ﺗﺘﻴﺢ ﻓﺘﺢ ﻗﻨﻮﺍﺕ ﺍﺗﺼﺎﻝ‬
‫ﺟﺪﻳﺪﺓ ﺑﲔ ﺍﻟﻘﺎﺋﻤﲔ ﻋﻠﻰ ﺇﺩﺍﺭﺍ‪‬ﺎ ﻭﺑﲔ ﺍﳌﺴﺘﻔﻴﺪﻳﻦ ﳑﺎ ﻳﺴﻬﻞ ﺃﺩﺍﺀ ﺍﻷﻋﻤﺎﻝ ﻭﺍﳊﻜﻮﻣﺎﺕ ﻭﻳﺰﻳﻞ ﺍﳌﻌﻮﻗﺎﺕ‬
‫ﺍﳌﺘﻌﻠﻘﺔ ‪‬ﺎ‪ ،‬ﻭﻫﺬﺍ ﻣﺎ ﻳﻀﻤﻦ ﺗﺄﺩﻳﺔ ﺍﳋﺪﻣﺎﺕ ﺍﳊﻜﻮﻣﻴﺔ ﺑﻜﻔﺎﺀﺓ ﻭﺳﺮﻋﺔ ﻋﺎﻟﻴﺔ ﻭﳛﻘﻖ ﺍﻟﺸﻔﺎﻓﻴﺔ‪.‬‬
‫‪ -‬ﺗﺸﺠﻴﻊ ﺍﻻﺳﺘﺜﻤﺎﺭ ﰲ ﺍ‪‬ﺎﻝ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻲ‪ :‬ﺗﻮﻓﺮ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺍﻟﺒﻨﻴﺔ ﺍﻷﺳﺎﺳﻴﺔ ﻣﻦ ﺷﺒﻜﺎﺕ ﻭﻗﻮﺍﻋﺪ‬
‫ﺍﻟﺒﻴﺎﻧﺎﺕ ﳑﺎ ﳜﻠﻖ ﺍﻟﻔﺮﺹ ﻟﻜﺜﲑ ﻣﻦ ﺍﳌﺸﺮﻭﻋﺎﺕ ﻟﻠﻌﻤﻞ ﻭﺍﻻﺳﺘﺜﻤﺎﺭ ﰲ ﳎﺎﻝ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﺘﻘﺪﻣﺔ‪ ،‬ﻭﺗﺴﺎﻫﻢ‬
‫ﰲ ﺗﻜﻮﻳﻦ ﻛﻮﺍﺩﺭ ﻓﻨﻴﺔ ﻣﺘﺨﺼﺼﺔ ﰲ ﺍ‪‬ﺎﻝ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻲ‬
‫‪ -‬ﺩﻋﻢ ﺍﻻﻗﺘﺼﺎﺩ ﻭﺻﺎﺩﺭﺍﺕ ﺍﻟﺪﻭﻟﺔ‪ :‬ﺗﺴﺎﻫﻢ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺩﻓﻊ ﺣﺮﻛﺔ ﺍﻟﺼﺎﺩﺭﺍﺕ ﻭﺫﻟﻚ ﺑﺘﺴﻬﻴﻞ‬
‫ﺍﻟﻮﺻﻮﻝ ﺇﱃ ﺍﻷﺳﻮﺍﻕ ﺍﳋﺎﺭﺟﻴﺔ ﰲ ﻇﻞ ﺍﻟﺘﺠﺎﺭﺓ ﺍﻟﻌﺎﳌﻴﺔ‪ ،‬ﻛﻤﺎ ﺗﺪﻋﻢ ﻋﻤﻠﻴﺎﺕ ﺍﻟﺘﺴﻮﻕ ﺍﻟﺪﻭﱄ ﻭﺍﻟﻘﺪﺭﺓ ﻋﻠﻰ‬
‫ﲢﻠﻴﻞ ﺍﻷﺳﻮﺍﻕ ﻭﺍﻻﺳﺘﺠﺎﺑﺔ ﺍﻟﺴﺮﻳﻌﺔ ﻻﺣﺘﻴﺎﺟﺎﺕ ﻭﺃﺫﻭﺍﻕ ﺍﳌﺴﺘﻬﻠﻜﲔ ﻭﺳﺮﻋﺔ ﺍﳒﺎﺯ ﺍﻟﻌﻘﻮﺩ ﻭﺍﻟﺼﻔﻘﺎﺕ ﻫﺬﺍ‬
‫ﻣﺎ ﻳﻨﻌﻜﺲ ﰲ ﺭﻓﻊ ﺍﻟﻘﺪﺭﺓ ﺍﻟﺘﻨﺎﻓﺴﻴﺔ ﻟﻠﺪﻭﻟﺔ ﻭﻳﺮﻓﻊ ﻣﻦ ﺍﻟﺼﺎﺩﺭﺍﺕ ﺍﻟﱵ ﺳﺘﺤﻘﻖ ﺇﻳﺮﺍﺩﺍﺕ ﻋﺎﻟﻴﺔ ﺗﻌﻤﻞ ﻋﻠﻰ‬
‫ﺗﺪﻋﻴﻢ ﺍﻻﻗﺘﺼﺎﺩ ﺍﻟﻮﻃﲏ‬
‫‪ -‬ﺯﻳﺎﺩﺓ ﻗﺪﺭﺓ ﺍﳌﺸﺮﻭﻋﺎﺕ ﺍﻟﺼﻐﲑﺓ ﻭﺍﳌﺘﻮﺳﻄﺔ ﺍﳊﺠﻢ ﻟﻠﻤﺸﺎﺭﻛﺔ ﰲ ﺣﺮﻛﺔ ﺍﻟﺘﺠﺎﺭﺓ ﺍﻟﻌﺎﳌﻴﺔ‪ :‬ﺗﻘﺪﻡ ﺍﻹﺩﺍﺭﺓ‬
‫ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻟﻠﻤﺸﺮﻭﻋﺎﺕ ﺍﻟﺼﻐﲑﺓ ﻭﺍﳌﺘﻮﺳﻄﺔ ﺗﻮﻓﲑ ﺍﻟﻮﻗﺖ ﻭﺍﳌﻜﺎﻥ ﺍﻟﻼﺯﻡ ﻷﺩﺍﺀ ﺃﻋﻤﺎﳍﺎ ﻭﺧﻔﺾ ﺗﻜﺎﻟﻴﻒ‬
‫ﺍﻟﺘﺴﻮﻳﻖ ﻭﺍﻟﺪﻋﺎﻳﺔ ﻭﺍﻹﻋﻼﻥ ﳑﺎ ﳚﻌﻠﻬﺎ ﻣﺴﺎﳘﺔ ﰲ ﺍﻻﻗﺘﺼﺎﺩ ﺍﻟﻮﻃﲏ‪.‬‬
‫‪ 5-2‬ﻣﺘﻄﻠﺒﺎﺕ ﻭﻣﻌﻮﻗﺎﺕ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ‪:‬‬
‫ﺃﻭﻻ‪ :‬ﻣﺘﻄﻠﺒﺎﺕ )ﻣﻘﻮﻣﺎﺕ( ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ :‬ﻳﻌﺪ ﺗﻮﻓﲑ ﻣﺘﻄﻠﺒﺎﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﲟﺜﺎﺑﺔ ﻣﺸﺮﻭﻉ ﻳﻘﻊ‬
‫ﻋﻠﻰ ﻋﺎﺗﻖ ﺍﻟﺪﻭﻟﺔ‪ ،‬ﲝﻴﺚ ﺃﻥ ﺍﳒﺎﺯ ﻫﺬﺍ ﺍﳌﺸﺮﻭﻉ ﻳﺘﻄﻠﺐ ﺗﻮﻓﺮ ﺍﻹﻣﻜﺎﻧﺎﺕ ﺍﳌﺎﺩﻳﺔ ﻭﺍﻟﺒﺸﺮﻳﺔ ﻭﺍﻹﻃﺎﺭ ﺍﻟﻘﺎﻧﻮﱐ ﺍﻟﺘﻨﻈﻴﻤﻲ‬
‫ﻭﻏﲑ ﺫﻟﻚ‪ .‬ﻟﻀﻤﺎﻥ ﻧﺎﺟﺢ ﻫﺬﺍ ﺍﳌﺸﺮﻭﻉ ﺑﺘﺤﻘﻴﻖ ﺍﻟﺘﻜﻠﻔﺔ ﺍﳌﻨﺎﺳﺒﺔ ﻭﺍﺧﺘﺼﺎﺭ ﺍﻟﻮﻗﺖ ﻭﳝﻜﻨﻨﺎ ﻣﻨﺎﻗﺸﺔ ﳎﻤﻮﻋﺔ ﻣﻦ‬
‫ﺍﳌﺘﻄﻠﺒﺎﺕ ﻛﺎﻵﰐ‪ :‬ﻓﻴﻤﺎ ﻳﻠﻲ‪) :‬ﻋﺒﺎﻥ‪ ،2016 ،‬ﺻﻔﺤﺔ ‪(74،73‬‬
‫ﺃ‪ -‬ﺍﳌﺘﻄﻠﺒﺎﺕ ﺍﻹﺩﺍﺭﻳﺔ ﻭﺍﻟﺘﺸﺮﻳﻌﻴﺔ‪:‬‬

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 ‫ﺇﳒﺎﺯﺍﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ )ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‪ ،‬ﺍﻟﻌﺪﻝ‪ ،‬ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ( ﰲ ﻇﻞ ﻭﺍﻗﻊ‬
‫ﻋﺎﺋﺸﺔ ﺑﻦ ﺃﲪﺪ‬
‫ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬

‫‪ -‬ﻭﺿﻊ ﺍﺳﺘﺮﺍﺗﻴﺠﻴﺎﺕ ﻭﺧﻄﻂ ﺍﻟﺘﺄﺳﻴﺲ‪ :‬ﻭﺍﻟﱵ ﳝﻜﻦ ﺃﻥ ﺗﺸﻤﻞ ﺇﺩﺭﺓ ﺃﻭ ﻫﻴﺌﺔ ﻋﻠﻰ ﺍﳌﺴﺘﻮﻯ ﺍﻟﻮﻃﲏ ﳍﺎ ﻭﻇﺎﺋﻒ‬
‫ﺍﻟﺘﺨﻄﻴﻂ‪ ،‬ﺍﳌﺘﺎﺑﻌﺔ ﻭﺍﻟﺘﻨﻔﻴﺬ ﳌﺸﺎﺭﻳﻊ ﺍﳊﻜﻮﻣﺔ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﰲ ﻫﺬﻩ ﺍﳌﺮﺣﻠﺔ ﻻﺑﺪ ﻣﻦ ﺗﻮﻓﺮ ﺍﻟﺪﻋﻢ‪ ،‬ﻭﺍﻟﺘﺄﻳﻴﺪ ﻣﻦ‬
‫ﻃﺮﻑ ﺍﻹﺩﺍﺭﺓ ﺍﻟﻌﻠﻴﺎ‪ ،‬ﻣﻊ ﺗﻮﻓﲑ ﳐﺼﺼﺎﺕ ﻣﺎﻟﻴﺔ ﻛﺎﻓﻴﺔ ﻹﺟﺮﺍﺀ ﺍﻟﺘﺤﻮﻝ ﺍﳌﻄﻠﻮﺏ‪ .‬ﲝﻴﺚ ﺗﻐﻄﻲ ﻫﺬﻩ ﺍﳌﺨﺼﺼﺎﺕ‬
‫ﺗﺪﺭﻳﺐ ﻟﻠﻜﻮﺍﺩﺭ ﻭﺍﳌﻮﻇﻔﲔ‪ ،‬ﺃﻋﺒﺎﺀ ﺍﻟﺼﻴﺎﻧﺔ ﺍﻟﺪﻭﺭﻳﺔ‪ ،‬ﺍﻟﺘﺠﺪﻳﺪ ﺍﳌﺎﺩﻱ ﳌﻮﺍﻛﺒﺔ ﺍﻟﺘﻄﻮﺭ ﺍﻟﺘﻘﲏ ﻭﺍﻟﺘﻜﻨﻮﻟﻮﺟﻲ‪.‬‬
‫‪ -‬ﻣﺘﻄﻠﺐ ﺍﻟﻜﻔﺎﺀﺍﺕ ﻭﺍﳌﻬﺎﺭﺍﺕ ﺍﳌﺘﺨﺼﺼﺔ‪ :‬ﺿﺮﻭﺭﺓ ﻭﺟﻮﺩ ﻳﺪ ﻋﺎﻣﻠﺔ ﻣﺆﻫﻠﺔ ﲤﺘﻠﻚ ﺍﳌﻌﺮﻓﺔ ﺑﺎﳌﺴﺘﺠﺪﺍﺕ ﺍﻟﺘﻘﻨﻴﺔ‪،‬‬
‫ﻭﳍﺎ ﻣﻦ ﺍﳋﱪﺓ ﻣﺎ ﳝﻜﻨﻬﺎ ﻣﻦ ﺃﻥ ﺗﺼﺒﺢ ﻣﻮﺭﺩﺍ ﺑﺸﺮﻳﺎ ﻣﺆﻫﻼ ﻻﺳﺘﺨﺪﺍﻡ ﺗﻘﻨﻴﺎﺕ ﺍﳌﻌﻠﻮﻣﺎﺕ‪.‬‬
‫‪ -‬ﺗﻄﻮﻳﺮ ﺍﻟﺘﻨﻈﻴﻢ ﺍﻹﺩﺍﺭﻱ‪ :‬ﺑﺈﻋﺎﺩﺓ ﺗﻨﻈﻴﻢ ﺍﳉﻮﺍﻧﺐ ﻭﺍﶈﺪﺩﺍﺕ ﺍﳍﻴﻜﻠﻴﺔ ﻭﳐﺘﻠﻒ ﺍﻟﻮﻇﺎﺋﻒ ﺍﳊﻜﻮﻣﻴﺔ ﲟﺎ ﳚﻌﻠﻬﺎ‬
‫ﺗﻨﺴﺠﻢ ﻭﻣﺒﺎﺩﺉ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪.‬‬
‫‪ -‬ﻣﺘﻄﻠﺐ ﺍﻹﺻﻼﺡ ﺍﻹﺩﺍﺭﻱ‪ :‬ﺇﻥ ﳒﺎﺡ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻳﺴﺘﻠﺰﻡ ﺗﻄﺒﻴﻖ ﻣﺒﺪﺃ ﺍﻹﺻﻼﺡ ﺍﻹﺩﺍﺭﻱ ﻭﺍﻟﺬﻱ‬
‫ﻳﻌﻜﺲ ﺗﻄﺒﻴﻖ ﲨﻠﺔ ﻣﻦ ﺍﻟﻌﻤﻠﻴﺎﺕ ﺍﳉﻮﻫﺮﻳﺔ ﻭﺗﺸﻤﻞ ﻫﺬﻩ ﺍﻟﻌﻤﻠﻴﺎﺕ‪ :‬ﺍﻟﺘﺨﺼﺺ ﺍﻟﻮﻇﻴﻔﻲ ﰲ ﺗﺸﻐﻴﻞ ﺍﻟﱪﺍﻣﺞ‬
‫ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﺧﱪﺍﺀ ﻟﺘﺎﻣﲔ ﺍﳌﻌﻠﻮﻣﺎﺕ‪ ،‬ﲪﺎﻳﺔ ﺍﻟﱪﺍﻣﺞ ﻭﺍﻟﺘﻌﺎﻣﻼﺕ ﻭﺍﻟﻮﺛﺎﺋﻖ‪ ،‬ﺑﺎﻹﺿﺎﻓﺔ ﻟﻀﺮﻭﺭﺓ ﺇﳚﺎﺩ ﺍﻟﻘﻴﺎﺩﺓ‬
‫ﺍﻟﻮﺍﻋﻴﺔ ﻭﺍﳌﺘﺤﻤﺴﺔ ﺍﻟﱵ ﲤﺘﻠﻚ ﺍﻟﻘﺪﺭﺓ ﺍﻹﺩﺍﺭﻳﺔ ﻭﺗﺮﺷﻴﺪﻫﺎ‪ ،‬ﺗﻄﻮﻳﺮ ﺍﻟﻌﻼﻗﺎﺕ ﺑﲔ ﺍﳌﻨﻈﻤﺎﺕ ﺍﻹﺩﺍﺭﻳﺔ ﺍﳌﺨﺘﻠﻔﺔ‪.‬‬

‫‪ -‬ﻭﺟﻮﺩ ﺍﻟﺘﺸﺮﻳﻌﺎﺕ ﻭﺍﻟﻨﺼﻮﺹ ﺍﻟﻘﺎﻧﻮﻧﻴﺔ‪ :‬ﺇﻥ ﻭﺟﻮﺩ ﺇﻃﺎﺭ ﻗﺎﻧﻮﱐ ﻷﻋﻤﺎﻝ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻣﻦ ﺷﺄﻧﻪ‬
‫ﺗﺴﻬﻴﻞ ﺍﳌﻌﺎﻣﻼﺕ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﺇﺿﻔﺎﺀ ﺍﳌﺸﺮﻭﻋﻴﺔ ﻭﺍﳌﺼﺪﺍﻗﻴﺔ ﻭﻛﺎﻓﺔ ﺍﻟﻨﺘﺎﺋﺞ ﺍﻟﻘﺎﻧﻮﻧﻴﺔ ﺍﳌﺘﺮﺗﺒﺔ ﻋﻠﻴﻬﺎ‪.‬‬

‫ﺍﳌﺘﻄﻠﺒﺎﺕ ﺍﻟﺘﻘﻨﻴﺔ‪ :‬ﺗﻌﺪ ﺍﻟﺘﻘﻨﻴﺔ ﻣﺮﻛﺰ ﺍﻫﺘﻤﺎﻡ ﺃﻱ ﻣﺸﺮﻭﻉ ﺍﻗﺘﺼﺎﺩﻱ ﳌﺎ ﺳﻴﻨﺠﻢ ﻋﻨﻬﺎ ﻓﻮﺍﺋﺪ ﲨ‪‬ﺔ ﺗﻌﻮﺩ‬ ‫ﺏ‪-‬‬
‫ﺑﺎﻟﺮﺑﺢ ﺑﺄﻗﻞ ﺗﻜﻠﻔﺔ ﻭﰲ ﻭﻗﺖ ﻗﻴﺎﺳﻲ‪ ،‬ﺣﻴﺚ ﺃﺻﺒﺤﺖ ﺍﻷﺟﻬﺰﺓ ﺍﳌﺎﺩﻳﺔ )‪ (Hardware‬ﻭﺍﻟﱪﳎﻴﺎﺕ‬
‫ﺍﳌﻌﻠﻮﻣﺎﺗﻴﺔ )‪ (Software‬ﳏﺮﻙ ﺍﻟﻌﺠﻠﺔ ﺍﻟﺘﻨﻈﻴﻤﻴﺔ ﺑﻼ ﻣﻨﺎﺯﻉ‪ ،‬ﺣﻴﺚ ﻣﻦ ﺧﻼﳍﺎ ﳝﻜﻦ ﲤﺜﻴﻞ ﺍﳌﻌﻠﻮﻣﺎﺕ‬
‫ﻭﻧﻘﻠﻬﺎ ﺍﻟﻜﺘﺮﻭﻧﻴﺎ ﻣﻊ ﺿﻤﺎﻥ ﺳﺮﻳﺘﻬﺎ ﻭﲪﺎﻳﺘﻬﺎ ﻭﺗﻨﻘﺴﻢ ﺍﻟﺒﻨﻴﺔ ﺍﻟﺘﺤﺘﻴﺔ ﺍﻟﺘﻘﻨﻴﺔ ﺇﱃ ﻗﺴﻤﲔ‪:‬‬
‫‪ -‬ﺍﻟﺒﻨﻴﺔ ﺍﻟﺘﺤﺘﻴﺔ ﺍﻟﺼﻠﺒﺔ ﻟﻸﻋﻤﺎﻝ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ :‬ﺗﺸﻤﻞ ﻛﻞ ﺍﻟﺘﺄﺳﻴﺴﺎﺕ ﻭﺍﻟﺘﻮﺻﻴﻼﺕ ﺍﻷﺭﺿﻴﺔ ﻭﺍﳋﻠﻮﻳﺔ )ﻋﻦ ﺑﻌﺪ(‬
‫ﻭﺃﺟﻬﺰﺓ ﺍﳊﺎﺳﻮﺏ ﻭﺍﻟﺸﺒﻜﺎﺕ ﻭﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺍﳌﺎﺩﻳﺔ ﺍﻟﻀﺮﻭﺭﻳﺔ ﻟﻠﻤﻤﺎﺭﺳﺔ ﺍﻷﻋﻤﺎﻝ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﺗﺒﺎﺩﻝ‬
‫ﺍﻟﺒﻴﺎﻧﺎﺕ ﺇﻟﻜﺘﺮﻭﻧﻴﺎ‪.‬‬
‫‪ -‬ﺍﻟﺒﻨﻴﺔ ﺍﻟﺘﺤﺘﻴﺔ ﺍﻟﻨﺎﻋﻤﺔ ﻟﻸﻋﻤﺎﻝ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ :‬ﻭﺗﺘﻤﺜﻞ ﰲ ﳎﻤﻮﻋﺔ ﻣﻦ ﺍﳋﺪﻣﺎﺕ ﻭﺍﳌﻌﻠﻮﻣﺎﺕ ﻭﺍﳋﱪﺍﺕ ﻭﺑﺮﳎﻴﺎﺕ‬
‫ﺍﻷﻧﻈﻤﺔ ﺍﻟﺘﺸﻐﻴﻠﻴﺔ ﻟﻠﺸﺒﻜﺎﺕ )ﻣﻮﺍﻗﻊ ﺍﻟﻮﻳﺐ‪ ،‬ﻗﻮﺍﻋﺪ ﺍﻟﺒﻴﺎﻧﺎﺕ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﺍﳋﺪﻣﺔ ﻟﺴﻠﺴﻠﺔ ﺍﻟﻘﻴﻤﺔ ﺍﻟﺬﺍﺗﻴﺔ‬
‫ﻟﻠﺰﺑﻮﻥ‪ ...‬ﺍﱁ( ﻭﺍﻟﱵ ﻳﺘﻢ ﺇﳒﺎﺯ ﻭﻇﺎﺋﻒ ﺍﻷﻋﻤﺎﻝ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻋﱪﻫﺎ‪.‬‬

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 ‫ﺃﺒﺤﺎﺙ ﺍﻝﻤﻠﺘﻘﻰ ﺍﻝﻭﻁﻨﻲ ﺤﻭل‪ :‬ﺠﻭﺩﺓ ﺍﻝﺨﺩﻤﺎﺕ ﻓﻲ ﻅل ﺍﻝﺘﺤﻭل ﺍﻝﺭﻗﻤﻲ ﻭﺍﻹﺩﺍﺭﺓ‬
‫‪ISBN : 999-999-99-99‬‬ ‫ﺍﻻﻝﻜﺘﺭﻭﻨﻴﺔ ﻓﻲ ﺍﻝﻤﺅﺴﺴﺎﺕ ﺍﻝﺠﺯﺍﺌﺭﻴﺔ ﺭﻫﺎﻨﺎﺕ ﻭﺘﺤﺩﻴﺎﺕ‬
‫ﺘﻘﻴﻴﻡ ﺍﻝﻭﺍﻗﻊ ﻭﺍﺴﺘﺸﺭﺍﻑ ﺍﻝﻭﺍﻗﻊ‬

‫ﺑﺎﻹﺿﺎﻓﺔ ﳍﺬﺍ ﺗﻮﺟﺪ ﻣﺘﻄﻠﺒﺎﺕ ﺃﺧﺮﻯ ﻻ ﺗﻘﻞ ﺃﳘﻴﺔ ﻋﻦ ﺳﺎﺑﻘﺎ‪‬ﺎ ﰲ ﻛﻮ‪‬ﺎ ﺗﺴﻬﻢ ﰲ ﺇﳒﺎﺡ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ‬
‫ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﻭﺍﻟﻌﻤﻞ ﻋﻠﻰ ﺗﻌﻤﻴﻤﻬﺎ ﻭﺗﻌﺰﻳﺰ ﻭﺍﻛﺘﺴﺎﺏ ﺍﻟﺜﻘﺔ ﰲ ﳐﺮﺟﺎ‪‬ﺎ ﻣﻊ ﺿﻤﺎﻥ ﺃﻣﻦ ﻭﺳﺮﻳﺔ ﻣﻌﻠﻮﻣﺎ‪‬ﺎ ﺃﺛﻨﺎﺀ‬
‫ﺍﻻﺳﺘﻔﺎﺩﺓ ﻣﻨﻬﺎ ﻭﺗﺪﺍﻭﳍﺎ ﻭﺗﺘﻤﺜﻞ ﻫﺬﻩ ﺍﳌﺘﻄﻠﺒﺎﺕ ﰲ‪:‬‬

‫‪ -‬ﺗﻮﻓﲑ ﺍﻹﻋﻼﻥ ﻭﺍﻟﺪﻋﺎﻳﺔ ﳌﺸﺮﻭﻉ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪:‬‬

‫ﻣﻦ ﺧﻼﻝ ﺍﻟﻌﻤﻞ ﻋﻠﻰ ﻧﺸﺮ ﺍﻟﻮﻋﻲ ﺍﻹﻟﻜﺘﺮﻭﱐ ﻋﻦ ﻃﺮﻳﻖ ﺍﻟﺘﺮﻭﻳﺞ ﻻﺳﺘﺨﺪﺍﻡ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺑﻌﺮﺽ‬
‫ﺃﺑﺮﺯ ﺍﻟﺘﺠﺎﺭﺏ ﺍﻟﺪﻭﻟﻴﺔ ﺍﻟﻨﺎﺟﺤﺔ ﻓﻴﻬﺎ‪ ،‬ﻭﺍﺑﺮﺍﺯ ﺁﺛﺎﺭﻫﺎ ﻋﻠﻰ ﺍﻟﻔﺮﺩ ﻭﺍ‪‬ﺘﻤﻊ ﻭﺍﻟﺪﻭﻟﺔ‪ ،‬ﻭﻫﺬﺍ ﻋﻦ ﻃﺮﻳﻖ‬
‫ﺍﳊﻤﻼﺕ ﺍﻟﺘﺤﺴﻴﺴﻴﺔ ﺍﻟﱵ ﺗﺴﺘﻨﺪ ﻟﻮﺳﺎﺋﻞ ﺍﻹﻋﻼﻡ ﺍﻟﻮﻃﻨﻴﺔ ﻣﻦ ﺇﺫﺍﻋﺔ ﻭﺗﻠﻔﺰﻳﻮﻥ ﻭﺻﺤﻒ‪ ،‬ﻣﻮﺍﻗﻊ ﺍﻟﺘﻮﺍﺻﻞ‬
‫ﺍﻻﺟﺘﻤﺎﻋﻲ‪ ،‬ﲨﻌﻴﺎﺕ ﺍ‪‬ﺘﻤﻊ ﺍﳌﺪﱐ ﻭﺍﳊﺮﺹ ﻋﻠﻰ ﺗﺪﻋﻴﻢ ﺍﳉﺎﻧﺐ ﺍﻟﺪﻋﺎﺋﻲ ﺑﺈﻗﺎﻣﺔ ﺍﻟﻨﺪﻭﺍﺕ ﻭﺍﳌﺆﲤﺮﺍﺕ‬
‫ﻭﺍﺳﺘﻀﺎﻓﺔ ﺍﳌﺴﺆﻭﻟﲔ ﻭﺍﻟﻮﺯﺭﺍﺀ ﻭ ﺍﻹﻃﺎﺭﺍﺕ ﺍﳌﺨﺘﺼﲔ ﰲ ﺍ‪‬ﺎﻝ ﺍﻹﻟﻜﺘﺮﻭﱐ ﻭﺫﻟﻚ ﻋﻦ ﻃﺮﻳﻖ ﺣﻠﻘﺎﺕ ﻧﻘﺎﺵ‬
‫ﺣﻮﻝ ﺃﳘﻴﺔ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ‪‬ﺪﻑ ‪‬ﻴﺌﺔ ﻣﻨﺎﺥ ﺷﻌﱯ ﻗﺎﺩﺭ ﻋﻠﻰ ﺍﻟﺘﻌﺎﻣﻞ ﻣﻊ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻭ‬
‫ﺩﻋﻤﻬﺎ‪.‬‬

‫‪ -‬ﻭﺿﻊ ﺧﻄﺔ ﺃﻣﻨﻴﺔ ﻟﻠﺤﻤﺎﻳﺔ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ :‬ﺇﻥ ﺍﳊﻔﺎﻅ ﻋﻠﻰ ﺳﺮﻳﺔ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻭﺗﺪﺍﻭﳍﺎ ﺑﺎﻟﺸﻜﻞ ﺍﻷﺧﻼﻗﻲ ﺍﻟﺬﻱ‬
‫ﻭﺿﻌﻪ ﺍﳌﺸﺮﻉ ﻳﻌﺪ ﲟﺜﺎﺑﺔ ﲢﺪﻱ ﺍﻟﺬﻱ ﻗﺪ ﻳﻌﻴﻖ ﳒﺎﺡ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﲝﻴﺚ ﳚﺐ ﺃﻥ ﺗﻮﺿﻊ ﺧﻄﺔ‬
‫‪‬ﺪﻑ ﳊﻤﺎﻳﺔ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺍﻟﻮﻃﻨﻴﺔ ﻭﺍﻟﺸﺨﺼﻴﺔ ﻭﻟﺼﻮﻥ ﺍﻷﺭﺷﻴﻒ ﺍﻹﻟﻜﺘﺮﻭﱐ ﻣﻦ ﺃﻱ ﻋﺒﺚ ﺃﻭ ﻋﻤﻠﻴﺎﺕ ﻗﺮﺻﻨﺔ ﻗﺪ‬
‫ﺗﺸﻜﻞ ﺧﻄﻮﺭﺓ ﻋﻠﻰ ﺍﻷﻣﻦ ﺍﻟﻘﻮﻣﻲ ﻭﺍﻟﺸﺨﺼﻲ ﻟﻠﺪﻭﻟﺔ ﺃﻭ ﺍﻷﻓﺮﺍﺩ‪.‬‬

‫ﺛﺎﻧﻴﺎ‪ :‬ﻣﻌﻮﻗﺎﺕ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ :‬ﻭﻫﻲ ﺣﺴﺐ )ﻋﺸﻮﺭ‪ ،2010 ،‬ﺻﻔﺤﺔ ‪(38‬‬

‫‪ -‬ﺍﳌﻌﻮﻗﺎﺕ ﺍﻟﺴﻴﺎﺳﻴﺔ ﻭﺍﻟﻘﺎﻧﻮﻧﻴﺔ‪ :‬ﻭﺗﺘﻤﺜﻞ ﰲ ﻏﻴﺎﺏ ﺍﻹﺭﺍﺩﺓ ﺍﻟﺴﻴﺎﺳﺔ ﺍﻟﻔﺎﻋﻠﺔ ﻭﺍﻟﺪﺍﻋﻤﺔ ﻹﺣﺪﺍﺙ ﻧﻘﻠﺔ ﻧﻮﻋﻴﺔ ﰲ‬
‫ﺍﻟﺘﺤﻮﻝ ﳓﻮ ﺍﻹﺩﺍﺭﺍﺕ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﻭﺗﻘﺪﱘ ﺍﻟﺪﻋﻢ ﺍﻟﺴﻴﺎﺳﻲ ﺍﻟﻼﺯﻡ ﻹﻗﻨﺎﻉ ﺍﳉﻬﺎﺕ ﺍﻹﺩﺍﺭﻳﺔ ﺑﻀﺮﻭﺭﺓ ﺗﻄﺒﻴﻖ‬
‫ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳊﺪﻳﺜﺔ ﻭﻣﻮﺍﻛﺒﺔ ﺍﻟﻌﺼﺮ ﺍﻟﺮﻗﻤﻲ‪ .‬ﺑﺎﻹﺿﺎﻓﺔ ﺇﱃ ﻏﻴﺎﺏ ﻫﻴﺌﺎﺕ ﻋﻠﻰ ﻣﺴﺘﻮﻳﺎﺕ ﻋﻠﻴﺎ ﰲ ﺍﻷﺟﻬﺰﺓ‬
‫ﺍﳊﻜﻮﻣﻴﺔ ﺗﺘﺒﺎﺩﻝ ﺗﺸﺎﻭﺭ ﺳﻴﺎﺳﻲ‪ ،‬ﻭﺗﻨﻈﺮ ﰲ ﺗﻘﺎﺭﻳﺮ ﺍﻟﻠﺠﺎﻥ ﺍﳌﻜﻠﻔﺔ ﺑﺘﻘﻮﱘ ﺑﺮﺍﻣﺞ ﺍﻟﺘﺤﻮﻝ ﺍﻹﻟﻜﺘﺮﻭﱐ‪ ،‬ﻻﲣﺎﺫ‬
‫ﺍﻟﻘﺮﺍﺭﺍﺕ ﺍﻟﻼﺯﻣﺔ ﻟﺮﻓﻊ ﻣﺆﺷﺮ ﺍﳉﺎﻫﺰﻳﺔ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪.‬‬
‫‪ -‬ﺍﳌﻌﻮﻗﺎﺕ ﺍﳌﺎﻟﻴﺔ ﻭ ﺍﻟﺘﻘﻨﻴﺔ‪ :‬ﻭﺗﻜﻤﻦ ﰲ ﺍﺭﺗﻔﺎﻉ ﺗﻜﺎﻟﻴﻒ ﲡﻬﻴﺰ ﺍﻟﺒﲎ ﺍﻟﺘﺤﺘﻴﺔ ﻟﻺﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﻭﻫﻮ ﻣﺎ ﳛﺪ‪ ‬ﻣﻦ‬
‫ﺗﻘﺪﻡ ﻣﺸﺎﺭﻳﻊ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‪ ،‬ﺯﻳﺎﺩﺓ ﻋﻠﻰ ﺫﻟﻚ ﻗﻠﺔ ﺍﳌﻮﺍﺭﺩ ﺍﳌﺎﻟﻴﺔ ﻟﺘﻘﺪﱘ ﺑﺮﺍﻣﺞ ﺗﺪﺭﻳﺒﻴﺔ‪ ،‬ﻭ ﺍﻻﺳﺘﻌﺎﻧﺔ ﲞﱪﺍﺕ‬
‫ﻣﻌﻠﻮﻣﺎﺗﻴﺔ ﰲ ﻣﻴﺪﺍﻥ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺫﺍﺕ ﻛﻔﺎﺀﺓ ﻋﺎﻟﻴﺔ ﻭ ﺃﻳﻀﺎ ﺿﻌﻒ ﺍﳌﻮﺍﺭﺩ ﺍﳌﺎﻟﻴﺔ ﺍﳌﺨﺼﺼﺔ ﳌﺸﺎﺭﻳﻊ‬
‫ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﻭ ﺃﻳﻀﺎ ﺻﻌﻮﺑﺔ ﺍﻟﻮﺻﻮﻝ ﺍﳌﺘﻜﺎﻓﺊ ﳋﺪﻣﺎﺕ ﺷﺒﻜﺔ ﺍﻹﻧﺘﺮﻧﺖ ﻧﺘﻴﺠﺔ ﺍﺭﺗﻔﺎﻉ ﺗﻜﺎﻟﻴﻒ‬

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 ‫ﺇﳒﺎﺯﺍﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ )ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‪ ،‬ﺍﻟﻌﺪﻝ‪ ،‬ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ( ﰲ ﻇﻞ ﻭﺍﻗﻊ‬
‫ﻋﺎﺋﺸﺔ ﺑﻦ ﺃﲪﺪ‬
‫ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬

‫ﺍﻻﺳﺘﺨﺪﺍﻡ ﻟﺪﻯ ﺍﻟﻜﺜﲑ ﻣﻦ ﺍﻷﻓﺮﺍﺩ‪ ،‬ﻭﻋﻼﻭﺓ ﻋﻠﻰ ﺫﻟﻚ ﻭﺟﻮﺩ ﻣﻌﻮﻗﺎﺕ ﻓﻨﻴﺔ ﺗﺘﻌﻠﻖ ﺑﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻋﻠﻰ‬
‫ﻣﺴﺘﻮﻳﺎﺕ ﻋﺪﻳﺪﺓ‪.‬‬
‫‪ -‬ﺍﳌﻌﻮﻗﺎﺕ ﺍﻟﺒﺸﺮﻳﺔ‪ :‬ﻭﺍﻟﱵ ﺗﺘﺠﻠﻰ ﺃﺑﺮﺯ ﻣﻼﳏﻬﺎ ﰲ ﺍﻷﻣﻴﺔ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﺻﻌﻮﺑﺔ ﺍﻟﺘﻮﺍﺻﻞ ﻋﱪ ﺍﻟﺘﻘﻨﻴﺔ ﺍﳊﺪﻳﺜﺔ‪،‬‬
‫ﻭﻛﺬﺍ ﻏﻴﺎﺏ ﺍﻟﺪﻭﺭﺍﺕ ﺍﻟﺘﻜﻮﻳﻨﻴﺔ‪ ،‬ﻭﺭﺳﻜﻠﺔ ﻣﻮﻇﻔﻲ ﺍﻹﺩﺍﺭﺓ ﻭﺍﻷﺟﻬﺰﺓ ﺍﻟﺘﻨﻈﻴﻤﻴﺔ ﰲ ﻇﻞ ﺍﻟﺘﺤﻮﻝ ﻟﻺﺭﺓ‬
‫ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﻛﻤﺎ ﺃﻥ ﺍﺭﺗﻔﺎﻉ ﻣﻌﺪﻻﺕ ﺍﻟﻔﻘﺮ ﻭﺍﳔﻔﺎﺽ ﺍﻟﺪﺧﻞ ﺍﻟﻔﺮﺩﻱ ﺃﺩﻯ ﻟﺼﻌﻮﺑﺔ ﺍﻟﺘﻮﺍﺻﻞ ﻋﱪ ﺍﻟﺸﺒﻜﺎﺕ‬
‫ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﺯﻳﺎﺩﺓ ﻋﻠﻰ ﺫﻟﻚ ﺇﺷﻜﺎﻟﻴﺔ ﺍﻟﺒﻄﺎﻟﺔ ﺍﻟﱵ ﳝﻜﻦ ﺃﻥ ﺗﻨﺠﻢ ﻋﻦ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﻭﺣﻠﻮﻝ‬
‫ﺍﻵﻟﺔ ﳏﻞ ﺍﻹﻧﺴﺎﻥ ﻫﺬﺍ ﺍﻷﺧﲑ ﺍﻟﺬﻱ ﻳﺮﻓﺾ ﻭﻳﻘﺎﻭﻡ ﺍﻟﺘﺤﻮﻝ ﺧﻮﻓﺎ ﻣﻦ ﻓﻘﺪﺍﻥ ﺍﻣﺘﻴﺎﺯﺍﺗﻪ ﻭﻣﻨﺼﺒﻪ‪.‬‬
‫‪ -3‬ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﻭﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪:‬‬
‫ﺳﻨﺤﺎﻭﻝ ﰲ ﻫﺬﺍ ﺍﻟﻌﻨﺼﺮ ﺍﻟﺘﺮﻛﻴﺰ ﻋﻠﻰ ﻣﻔﺎﻫﻴﻢ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﰲ ﺇﻃﺎﺭ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻓﻘﻂ‪.‬‬
‫‪ 1-3‬ﻣﻔﻬﻮﻡ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‪:‬‬

‫ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﻳﻌﲏ ﻛﻴﻔﻴﺔ ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺩﺍﺧﻞ ﺍﳌﺆﺳﺴﺎﺕ ﻭﺍﳍﻴﺌﺎﺕ ﺍﳊﻜﻮﻣﻴﺔ ﺃﻭ ﺍﻟﻘﻄﺎﻉ ﺍﳋﺎﺹ ﻋﻠﻰ ﺣﺪ‬
‫ﺳﻮﺍﺀ‪ ،‬ﻓﻬﻮ ﻳﺴﺎﻋﺪ ﻋﻠﻰ ﲢﺴﲔ ﺍﻟﻜﻔﺎﺀﺓ ﺍﻟﺘﺸﻐﻴﻠﻴﺔ ﻭﲢﺴﲔ ﺍﳋﺪﻣﺎﺕ ﺍﳌﻘﺪﻣﺔ ﻟﻠﻌﻤﻼﺀ ﻭﺍﳉﻤﻬﻮﺭ‪ ،‬ﻛﻤﺎ ﻳﻘﻮﻡ ﻋﻠﻰ‬
‫ﺗﻮﻇﻴﻒ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﲟﺎ ﳜﺪﻡ ﺳﲑ ﺍﻟﻌﻤﻞ ﺩﺍﺧﻞ ﺍﳌﺆﺳﺴﺔ ﰲ ﻛﺎﻓﺔ ﺃﻗﺴﺎﻣﻬﺎ ﻟﺘﺤﺴﲔ ﺍﳋﺪﻣﺎﺕ ﻭﺗﺴﻬﻴﻞ ﺍﳊﺼﻮﻝ‬
‫ﻋﻠﻴﻬﺎ ﲟﺎ ﻳﻀﻤﻦ ﺗﻮﻓﲑ ﺍﻟﻮﻗﺖ ﻭﺍﳉﻬﺪ ﰲ ﺁﻥ ﻭﺍﺣﺪ )ﺍﳊﺪﺍﺩ ﻭ ﺇﺑﺮﺍﻫﻴﻢ‪ ،2018 ،‬ﺻﻔﺤﺔ ‪،(4‬ﻭﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﻳﻌﱪ ﻋﻦ ﺍﲡﺎﻩ‬
‫ﺍ‪‬ﺘﻤﻌﺎﺕ ﻭﺍﳊﻜﻮﻣﺎﺕ ﻭﺍﳌﻬﻦ ﻭﺍﳌﺆﺳﺴﺎﺕ ﳓﻮ ﺍﻟﺮﻗﻤﻴﺔ ﻭﺍﻷﺳﺎﻟﻴﺐ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﻛﺎﻓﺔ ﺧﺪﻣﺎ‪‬ﺎ ﺣﱴ ﺗﺘﻜﻴﻒ ﻣﻊ‬
‫ﺍﻟﺘﻄﻮﺭ ﺍﻟﺴﺮﻳﻊ ﰲ ﻋﺎﱂ ﺍﻟﺘﻘﻨﻴﺔ ﻟﻀﻤﺎﻥ ﺳﺮﻋﺔ ﻭﺗﺴﻬﻴﻞ ﻋﻤﻠﻴﺔ ﺗﻘﺪﱘ ﺍﳋﺪﻣﺎﺕ )ﺃﺑﻮ ﺍﻟﻨﺼﺮ‪ ،2023 ،‬ﺻﻔﺤﺔ ‪(49‬‬

‫‪ 2-3‬ﺃﻫﺪﺍﻑ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‪:‬‬

‫ﲣﺘﻠﻒ ﺃﻫﺪﺍﻑ ﺑﺎﺧﺘﻼﻑ ﺍﳌﻨﻈﻤﺎﺕ ﻭ ﺍﻟﻘﻄﺎﻋﺎﺕ ﺍﻟﱵ ﺗﻨﺸﻂ ﻓﻴﻬﺎ ﻫﺬﻩ ﺍﳌﻨﻈﻤﺎﺕ‪ ،‬ﻓﻤﻦ ﺍﳌﻨﻈﻮﺭ ﺍﻟﻌﺎﻡ ﳚﺐ ﺃﻥ‬
‫ﺗﺴﻌﻰ ﺭﺅﻳﺔ ﺭﺍﲰﻲ ﺍﻟﺴﻴﺎﺳﺎﺕ ﻭﺧﻄﻂ ﺍﻟﺘﺤﻮﻝ ﺍﱃ ﺍﳊﻜﻮﻣﺔ ﺍﻟﺮﻗﻤﻴﺔ ﺇﱃ ﺗﻄﻮﻳﺮ ﻭﲤﻜﲔ ﳕﺎﺫﺝ ﻋﻤﻞ ﺟﺪﻳﺪﺓ ﰲ ﻛﺎﻓﺔ‬
‫ﺍﻟﻘﻄﺎﻋﺎﺕ )ﺍﻟﻌﻤﻞ‪ ،‬ﺍﻟﺘﻌﻠﻴﻢ ﻭ ﺍﻟﺼﺤﺔ‪ ،‬ﺍﻟﻌﺪﻝ‪...‬ﺇﱁ(‪ ،‬ﻭﳚﺐ ﺃﻥ ﺗﺴﺘﻬﺪﻑ ﺍﳋﻄﻂ ﺍﻟﺮﻗﻤﻴﺔ ﺗﻮﻓﲑ ﺍﳌﺰﻳﺪ ﻣﻦ ﺍﻟﻔﺮﺹ‬
‫ﻟﻠﻤﻮﺍﻃﻨﲔ ﻟﻠﻤﺸﺎﺭﻛﺔ ﰲ ﺭﺳﻢ ﺍﻟﺴﻴﺎﺳﺎﺕ ﻭ ﻃﺮﺡ ﺧﺪﻣﺎﺕ ﺑﺸﻜﻞ ﺍﺳﺘﺒﺎﻗﻲ ﻭ ﲟﻌﺎﻳﲑ ﺍﳉﻮﺩﺓ ﺍﻟﱵ ﻳﺘﻮﻗﻌﻬﺎ ﺍﳌﻮﺍﻃﻨﻮﻥ‬
‫ﻭ ﺍ‪‬ﺘﻤﻊ‪ ،‬ﻭﳚﺐ ﺃﻥ ‪‬ﺪﻑ ﻣﺸﺎﺭﻳﻊ ﺍﳊﻜﻮﻣﺔ ﺍﻟﺮﻗﻤﻴﺔ ﻟﺘﺤﻘﻴﻖ ﺍﻻﺳﺘﻔﺎﺩﺓ ﺍﻟﻘﺼﻮﻯ ﰲ ﺭﻓﻊ ﻣﺴﺘﻮﻯ ﺍﻷﺩﺍﺀ ﻭ‬
‫ﺍﻹﻧﺘﺎﺟﻴﺔ ﻭ ﺍﳌﻴﺰﺓ ﺍﻟﺘﻨﺎﻓﺴﻴﺔ ﰲ ﺍﳋﺪﻣﺎﺕ ﺍﻟﻌﺎﻣﺔ‪ ،‬ﻭﻣﺪﻯ ﺍﻟﻘﺪﺭﺓ ﻋﻠﻰ ﺍﻻﻟﺘﺰﺍﻡ ﲟﺒﺎﺩﺉ ﺍﻟﺸﻤﻮﻝ ﺍﳌﺎﱄ )‪(Inclusive‬‬
‫ﻭﺍﻹﺗﺎﺣﺔ )‪ (Efficiency‬ﻭﺍﻟﺸﻔﺎﻓﻴﺔ )‪ (Transparency‬ﻭﺍﳌﺴﺎﺀﻟﺔ )‪ (Accountability‬ﻭﺍﻻﺳﺘﻤﺮﺍﺭﻳﺔ‬
‫)‪) .(Continuity‬ﺍﳋﻮﺭﻱ‪ ،2021 ،‬ﺻﻔﺤﺔ ‪(12‬‬

‫‪8‬‬
 ‫ﺃﺒﺤﺎﺙ ﺍﻝﻤﻠﺘﻘﻰ ﺍﻝﻭﻁﻨﻲ ﺤﻭل‪ :‬ﺠﻭﺩﺓ ﺍﻝﺨﺩﻤﺎﺕ ﻓﻲ ﻅل ﺍﻝﺘﺤﻭل ﺍﻝﺭﻗﻤﻲ ﻭﺍﻹﺩﺍﺭﺓ‬
‫‪ISBN : 999-999-99-99‬‬ ‫ﺍﻻﻝﻜﺘﺭﻭﻨﻴﺔ ﻓﻲ ﺍﻝﻤﺅﺴﺴﺎﺕ ﺍﻝﺠﺯﺍﺌﺭﻴﺔ ﺭﻫﺎﻨﺎﺕ ﻭﺘﺤﺩﻴﺎﺕ‬
‫ﺘﻘﻴﻴﻡ ﺍﻝﻭﺍﻗﻊ ﻭﺍﺴﺘﺸﺭﺍﻑ ﺍﻝﻭﺍﻗﻊ‬

‫‪ 2-3‬ﻋﻨﺎﺻﺮ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﻓﻴﻤﻜﻦ ﻣﻨﺎﻗﺸﺔ ﺃﺑﺰﻫﺎ ﺣﺴﺐ )ﺃﺑﻮ ﺍﻟﻨﺼﺮ‪ ،2023 ،‬ﺻﻔﺤﺔ ‪ (59‬ﻛﻤﺎ ﻳﻠﻲ‪:‬‬
‫‪ -‬ﺍﻻﺳﺘﺮﺍﺗﻴﺠﻴﺔ‪ :‬ﻭﺍﻟﱵ ﳚﺐ ﺃﻥ ﺗﺮﻛﺰ ﻋﻠﻰ ﺍﻻﺳﺘﻔﺎﺩﺓ ﻣﻦ ﻣﻮﺍﺭﺩ ﻭﺇﻣﻜﺎﻧﺎﺕ ﺍﻟﺘﻘﻨﻴﺎﺕ ﺍﻟﺮﻗﻤﻴﺔ‬
‫‪ -‬ﺍﻟﺘﻨﻈﻴﻢ‪ :‬ﺗﻮﻓﺮ ﺍﳌﻨﻈﻤﺎﺕ ﺍﻟﻜﻔﺎﺀﺍﺕ ﺍﻟﺮﻗﻤﻴﺔ ﺩﺍﺧﻠﻴﺎ ﺑﻄﺮﻳﻘﺔ ﻓﺎﻋﻠﺔ‬
‫‪ -‬ﺍﻟﻌﻤﻠﻴﺎﺕ‪ :‬ﺗﻘﻮﻡ ﺍﳌﻨﻈﻤﺔ ﲟﻮﺍﺋﻤﺔ ﲨﻴﻊ ﺍﻟﻌﻤﻠﻴﺎﺕ ﻣﻊ ﺍﳍﻴﺎﻛﻞ ﺍﻟﺮﻗﻤﻴﺔ‬
‫‪ -‬ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻭﺍﻻﺗﺼﺎﻻﺕ‪ :‬ﺗﺴﺘﺨﺪﻡ ﺍﳌﻨﻈﻤﺔ ﺍﻟﺒﻨﻴﺔ ﺍﻟﺘﺤﺘﻴﺔ ﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻭﻻﺗﺼﺎﻻﺕ ﻣﻦ‬
‫ﺃﺟﻞ ﲤﻜﲔ ﺍﳌﺴﺘﻔﻴﺪﻳﻦ ﻣﻦ ﺷﺮﺍﺀ ﻭﺍﺳﺘﺨﺪﺍﻡ ﻭﺍﻻﺳﺘﻔﺎﺩﺓ ﻣﻦ ﺍﻟﺴﻠﻊ ﻭﺍﳋﺪﻣﺎﺕ ﺇﻟﻜﺘﺮﻭﻧﻴﺎ‬
‫‪ -‬ﺍﻟﺜﻘﺎﻓﺔ‪ :‬ﺍﻧﻔﺘﺎﺡ ﺍﳌﻨﻈﻤﺔ ﻋﻠﻰ ﺍﻟﺘﻘﻨﻴﺎﺕ ﺍﻟﺮﻗﻤﻴﺔ ﻭﻓﻬﻤﻬﺎ ﻭﺍﻛﺘﺴﺎﺏ ﺍﳌﻬﺎﺭﺍﺕ ﺍﳌﺮﺗﺒﻄﺔ ‪‬ﺎ‬
‫‪ -‬ﺍﻟﺘﺤﻮﻝ‪ :‬ﻣﻦ ﺍﻹﺩﺍﺭﺓ ﺍﻟﺘﻘﻠﻴﺪﻳﺔ ﺍﻟﻮﺭﻗﻴﺔ ﺇﱃ ﺍﻹﺩﺍﺭﺓ ﺑﻼ ﺃﻭﺭﺍﻕ ﻭﻋﻦ ﺑﻌﺪ ﺃﻭ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﺑﺪﺃ ﻣﻦ‬
‫ﺍﻹﺩﺍﺭﺓ ﺍﻟﻌﻠﻴﺎ ﰒ ﺍﻹﺩﺍﺭﺓ ﺍﻟﻮﺳﻄﻰ ﰒ ﺍﻹﺩﺍﺭﺓ ﺍﻟﺘﻘﻠﻴﺪﻳﺔ‪.‬‬

‫‪ 4-3‬ﻣﺰﻳﺎ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‪ :‬ﳝﻜﻨﻨﺎ ﻣﻨﺎﻗﺸﺔ ﻫﺬﻩ ﺍﳌﺰﺍﻳﺎ ﺑﺼﻔﺔ ﻋﺎﻣﺔ ﺑﺎﻟﻨﺴﺒﺔ ﻟﻠﻤﻮﺍﻃﻨﲔ ﻭﺍﳌﺆﺳﺴﺎﺕ ﻭﺍﻟﺸﺮﻛﺎﺕ ﻛﻤﺎ‬
‫ﻳﻠﻲ‪) :‬ﺇﺑﺮﺍﻫﻴﻢ ﻭﺍﳊﺪﺍﺩ‪ ،2018،‬ﺹ‪(25‬‬

‫‪ -‬ﺗﻮﻓﲑ ﺍﻟﺘﻜﻠﻔﺔ ﻭﺍﳉﻬﺪ ﺑﺸﻜﻞ ﻛﺒﲑ‬

‫‪ -‬ﲢﺴﲔ ﺍﻟﻜﻔﺎﺀﺓ ﺍﻟﺘﺸﻐﻴﻠﻴﺔ ﻭﺗﻨﻈﻴﻤﻬﺎ‪ ،‬ﻭﺍﻟﻌﻤﻞ ﻋﻠﻰ ﲢﺴﲔ ﺟﻮﺩ‪‬ﺎ‪.‬‬
‫‪ -‬ﺗﺒﺴﻴﻂ ﺍﻹﺟﺮﺍﺀﺍﺕ ﻟﻠﺤﺼﻮﻝ ﻋﻠﻰ ﺍﳋﺪﻣﺎﺕ ﺍﳌﻘﺪﻣﺔ ﻟﻠﺠﻤﻬﻮﺭ‬
‫‪ -‬ﺗﻘﺪﱘ ﺧﺪﻣﺎﺕ ﻣﺒﺘﻜﺮﺓ ﻭﺇﺑﺪﺍﻋﻴﺔ ﺑﻌﻴﺪﺍ ﻋﻦ ﺍﻟﻄﺮﻕ ﺍﻟﺘﻘﻠﻴﺪﻳﺔ‪ ،‬ﺗﺴﺎﻫﻢ ﰲ ﺗﻮﻓﲑ ﺣﺎﻟﺔ ﻣﻦ ﺍﻟﺮﺿﻰ ﻭﺍﻟﻘﺒﻮﻝ ﲡﺎﻩ‬
‫ﺧﺪﻣﺎﺕ ﺍﳌﺆﺳﺴﺔ‪ ،‬ﻣﺜﻞ ﺗﻄﺒﻴﻘﺎﺕ ﺍﳍﻮﺍﺗﻒ ﺍﻟﺬﻛﻴﺔ‪ ،‬ﺍﳋﺪﻣﺎﺕ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ‬
‫‪ -‬ﺍﳊﺼﻮﻝ ﻋﻠﻰ ﻛﻢ ﻫﺎﺋﻞ ﻣﻦ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻭﺍﳌﻌﻠﻮﻣﺎﺕ ﺍﻟﱵ ﺗﺴﺎﻋﺪ ﻋﻠﻰ ﻣﺮﺍﻗﺒﺔ ﺍﻷﺩﺍﺀ ﻭﲢﺴﲔ ﺟﻮﺩﺓ ﺍﳋﺪﻣﺎﺕ‪،‬‬
‫ﺑﺎﻹﺿﺎﻓﺔ ﻟﺘﺤﻠﻴﻞ ﻫﺬﻩ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻟﺘﺴﻬﻴﻞ ﺍﲣﺎﺫ ﺍﻟﻘﺮﺍﺭﺍﺕ ﻭﲢﺪﻳﺪ ﺍﻷﻫﺪﺍﻑ ﻭﺍﻻﺳﺘﺮﺍﺗﻴﺠﻴﺎﺕ‬
‫‪ -‬ﺗﺴﻬﻴﻞ ﺍﻟﺮﺑﻂ ﺑﲔ ﺍﳌﺆﺳﺴﺎﺕ ﺑﻌﻀﻬﺎ ﺍﻟﺒﻌﺾ ﻳﻨﻌﻜﺲ ﺇﳚﺎﺑﺎ ﻋﻠﻰ ﺍﳉﻤﻬﻮﺭ ﺍﳌﺴﺘﻔﻴﺪ‬
‫‪ -‬ﻣﺴﺎﻋﺪﺓ ﺍﳌﺆﺳﺴﺎﺕ ﻋﻠﻰ ﺍﻟﺘﻮﺳﻊ ﻭﺍﻻﻧﺘﺸﺎﺭ ﻟﻠﻮﺻﻮﻝ ﺍﱃ ﺃﻭﺳﻊ ﺷﺮﳛﺔ ﻣﻦ ﺍﻟﻌﻤﻼﺀ ﻭﺍﳉﻤﻬﻮﺭ ﻋﻠﻰ‬
‫ﺍﳌﺴﺘﻮﻯ ﺍﶈﻠﻲ ﻭﺍﻟﺪﻭﱄ ﻣﻦ ﺧﻼﻝ ﺍﻟﻘﻨﻮﺍﺕ ﻭﺍﻟﺘﻄﺒﻴﻘﺎﺕ ﺍﳌﺨﺘﻠﻔﺔ‬
‫‪ 5-3‬ﻣﻈﺎﻫﺮ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﰲ ﺍﳉﺰﺍﺋﺮ‪ :‬ﳝﻜﻦ ﺫﻛﺮ ﺑﻌﻀﻬﺎ ﻓﻴﻤﺎ ﳜﺺ ﺍﻹﺟﺮﺍﺀﺍﺕ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ‪/‬ﺍﻟﺮﻗﻤﻴﺔ ﻟﺘﺤﺴﲔ‬
‫ﺟﻮﺩﺓ ﺣﻴﺎﺓ ﺍﳌﻮﺍﻃﻨﲔ ﻛﺎﻵﰐ‪) :‬ﺣﺎﺝ ﻗﺎﺳﻲ‪ ،2023 ،‬ﺻﻔﺤﺔ ‪(1108‬‬
‫‪ -‬ﺗﻄﻮﻳﺮ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﻹﻋﻼﻡ ﻭﺍﻻﺗﺼﺎﻝ ﻭﺍﺳﺘﺨﺪﺍﻣﻬﺎ‪ ،‬ﺣﻴﺚ ﰎ ﺇﻳﺼﺎﻝ ﺍﻻﻧﺘﺮﻧﺖ ﺍﱃ ﺃﻗﺼﻰ ﺣﺪﻭﺩ ﺍﻟﺒﻼﺩ‪ ،‬ﻭﰎ‬
‫ﺗﺄﺳﻴﺲ ﺧﻄﻮﻁ ﺍﺗﺼﺎﻝ ﺑﺎﻷﻟﻴﺎﻑ ﺍﻟﺒﺼﺮﻳﺔ ﻃﻮﳍﺎ ‪ 160000‬ﻛﻠﻢ‪.‬‬

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 ‫ﺇﳒﺎﺯﺍﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ )ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‪ ،‬ﺍﻟﻌﺪﻝ‪ ،‬ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ( ﰲ ﻇﻞ ﻭﺍﻗﻊ‬
‫ﻋﺎﺋﺸﺔ ﺑﻦ ﺃﲪﺪ‬
‫ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬

‫‪ -‬ﳝﺘﻠﻚ ﺍﳌﻮﺍﻃﻨﻮﻥ ﺑﻄﺎﻗﺎﺕ ﻫﻮﻳﺔ ﺇﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﺭﺧﺼﺔ ﻗﻴﺎﺩﺓ ﻭﺟﻮﺍﺯ ﺳﻔﺮ ﺑﻴﻮﻣﺘﺮﻱ‪ ،‬ﻋﻼﻭﺓ ﻋﻦ ﺧﺪﻣﺎﺕ ﺍﻟﺒﻄﺎﻗﺔ‬
‫ﺍﻟﺬﻫﺒﻴﺔ ﺍﻟﻨﻘﺪﻳﺔ‬
‫‪ -‬ﺭﻗﻤﻨﺔ ﺑﻌﺾ ﺍﳋﺪﻣﺎﺕ ﺍﻟﻌﺎﻣﺔ )ﺍﳊﺎﻟﺔ ﺍﳌﺪﻧﻴﺔ‪ ،‬ﺻﺤﻴﻔﺔ ﺍﻟﺴﻮﺍﺑﻖ ﺍﻟﻌﺪﻟﻴﺔ‪ ،‬ﺑﻄﺎﻗﺔ ﺍﻟﺸﻔﺎﺀ‪(...‬‬
‫‪ -‬ﺭﻗﻤﻨﺔ ﺍﻹﺩﺍﺭﺓ ﺍﳌﺮﻛﺰﻳﺔ ﺍﻟﻮﺛﺎﺋﻖ ﺍﻹﺩﺍﺭﻳﺔ ﻣﻊ ﺗﻌﻤﻴﻢ ﻗﻮﺍﻋﺪ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻋﻠﻰ ﺃﺳﺎﺱ ﺭﻗﻢ ﺍﻟﺘﻌﺮﻳﻒ ﺍﻟﺒﻴﻮﻣﺘﺮﻱ‬
‫ﺍﻟﻮﻃﲏ‬
‫‪ -‬ﲨﻊ ﺍﻟﺒﻴﺎﻧﺎﺕ ﺍﻻﻗﺘﺼﺎﺩﻳﺔ ﻭﺍﻧﺸﺎﺀ ﺳﺠﻞ ﳌﺮﺍﻗﺒﺔ ﺍﳌﺸﺎﺭﻳﻊ ﺍﳊﻜﻮﻣﻴﺔ ﻭﺻﻨﻊ ﺍﻟﻘﺮﺍﺭ‬
‫‪ -‬ﺇﻧﺸﺎﺀ ﻣﻨﺼﺔ ﺧﺪﻣﺎﺕ ﺭﻗﻤﻴﺔ ﻟﻠﻤﻮﺍﻃﻨﲔ‬
‫ﻭﻣﻦ ﺧﻼﻝ ﻣﺎ ﺳﺒﻖ ﳝﻜﻨﻨﺎ ﺍﻟﻘﻮﻝ ﺃﻧﻪ ﺑﻔﻀﻞ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﺗﺴﺘﻄﻴﻊ ﻣﺆﺳﺴﺎﺕ ﺍﻟﻘﻄﺎﻉ ﺍﻟﻌﺎﻡ ﺇﺣﺪﺍﺙ ﺗﻐﻴﲑﺍ ﺟﺬﺭﻳﺎ‬
‫ﳓﻮ ﺍﻷﺳﺎﻟﻴﺐ ﺍﳊﺪﻳﺜﺔ ﻭﻋﱪ ﻛﺎﻣﻞ ﺍﳌﺴﺘﻮﻳﺎﺕ ﻓﻤﺜﻼ ﻋﻠﻰ ﺍﳌﺴﺘﻮﻯ ﺍﻹﺩﺍﺭﻱ ﻳﻔﺮﺽ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﺿﺮﻭﺭﺓ ﺗﺒﲏ‬
‫ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﻭﺍﻟﱵ ﺍﻋﺘﱪﻫﺎ ﺍﻟﻜﺜﲑﻭﻥ ﺃﺳﺎﺱ ﻭﳏﻮﺭ ﺍﻟﻌﻼﻗﺔ ﺑﲔ ﺍﳊﻜﻮﻣﺔ ﻭ ﺍﳌﻮﺍﻃﻨﲔ ﰲ ﺍﻟﺪﺍﺧﻞ ﻭﺍﳋﺎﺭﺝ‪ .‬ﺇﺫ‬
‫ﻳﻌﺰﺯ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻣﻦ ﺧﻼﻝ ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﻟﺮﻗﻤﻴﺔ ﰲ ﺍﻟﻌﻤﻠﻴﺎﺕ ﺍﳊﻜﻮﻣﻴﺔ‪ ،‬ﺣﻴﺚ‬
‫ﺗﺘﻴﺢ ﺍﻟﺘﻘﻨﻴﺎﺕ ﺍﻟﺮﻗﻤﻴﺔ ﲢﺴﲔ ﺗﻘﺪﱘ ﺍﳋﺪﻣﺎﺕ ﻟﻠﻤﺘﻌﺎﻣﻠﲔ ﺑﺸﻜﻞ ﺃﺳﺮﻉ ﻭﺃﻛﺜﺮ ﺷﻔﺎﻓﻴﺔ‪ .‬ﻛﻤﺎ ﺗﺴﻤﺢ ﺍﳌﻤﺎﺭﺳﺎﺕ‬
‫ﺍﻟﺮﻗﻤﻴﺔ ﰲ ﺗﺒﺴﻴﻂ ﺍﻹﺟﺮﺍﺀﺍﺕ ﺍﻹﺩﺍﺭﻳﺔ‪ ،‬ﻭﲢﺴﲔ ﺍﻟﺘﻔﺎﻋﻼﺕ ﺑﲔ ﺍﳊﻜﻮﻣﺔ ﻭﺍﳌﻮﺍﻃﻨﲔ‪ ،‬ﻭﲢﻘﻴﻖ ﻣﺴﺘﻮﻯ ﺃﻋﻠﻰ ﻣﻦ‬
‫ﺍﻟﻜﻔﺎﺀﺓ ﻭﺍﻟﺘﻨﻈﻴﻢ ﰲ ﺗﻘﺪﱘ ﺍﳋﺪﻣﺎﺕ ﺑﺎﳉﻮﺩﺓ ﺍﳌﻄﻠﻮﺑﺔ‪ ،‬ﻭﺑﺸﻜﻞ ﻋﺎﻡ ﻳﺴﻬﻢ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﰲ ﲤﻜﲔ ﺍﻹﺩﺍﺭﺓ‬
‫ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻣﻦ ﲢﻘﻴﻖ ﻫﺪﻑ ﺍﻟﺘﻘﺮﺏ ﻣﻦ ﺍﳌﻮﺍﻃﻦ ﻭﲢﺴﲔ ﻭﺍﳋﺪﻣﺎﺕ‪ ،‬ﻭﳝﻜﻨﻨﺎ ﺍﻟﻘﻮﻝ ﺃﻥﹼ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﰲ ﺇﻃﺎﺭ‬
‫ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻳﻌﻜﺲ ﺍﻟﺒﻌﺪ ﺍﳊﻀﺎﺭﻱ ﺍﻟﺬﻱ ﻧﻌﻴﺸﻪ ﻭﻛﻴﻔﻴﺔ ﺗﺴﺨﲑ ﺍﳌﻨﻈﻮﻣﺔ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﳋﺪﻣﺔ ﺍﳌﻬﺎﻡ ﺍﻹﺩﺍﺭﻳﺔ‬
‫ﻭﺑﻨﺎﺀ ﻣﺆﺳﺴﺎﺕ ﻭﺣﻜﻮﻣﺎﺕ ﺃﻛﺜﺮ ﺗﻄﻮﺭ‪‬ﺍ ﻭﻓﻌﺎﻟﻴﺔ‪.‬‬
‫‪ -4‬ﺇﳒﺎﺯﺍﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ )ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‪ ،‬ﺍﻟﻌﺪﻝ‪ ،‬ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ( ﰲ ﺿﻞ ﻭﺍﻗﻊ‬
‫ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‪:‬‬

‫ﻟﻘﺪ ﺳﻌﺖ ﺍﻟﺴﻠﻄﺎﺕ ﺍﻟﻌﻠﻴﺎ ﰲ ﺍﻟﺒﻼﺩ ﺇﱃ ﺭﻗﻤﻨﺔ ﺍﻟﻘﻄﺎﻉ ﺍﻟﻌﻤﻮﻣﻲ ﲟﺨﺘﻠﻒ ﻓﺮﻭﻋﻪ‪ ،‬ﻓﻘﺪ ﻭﺿﻌﺖ ﺍﳉﺰﺍﺋﺮ ﺳﻨﺔ ‪2008‬‬
‫ﺇﺳﺘﺮﺍﺗﻴﺠﻴﺔ ﺗﺪﺭﳚﻴﺔ ﻋﺮﻓﺖ ﺑـ "‪ "E. Algerie2013‬ﺪﻑ ﺍﱃ ﺗﻌﻤﻴﻢ ﺍﻟﺮﺑﻂ ﺑﺸﺒﻜﺔ ﺍﻻﻧﺘﺮﻧﺖ ﻭﺭﻗﻤﻨﻪ ﺍﳋﺪﻣﺔ‬
‫ﺍﻟﻌﻤﻮﻣﻴﺔ ﻭﺗﺄﻫﻴﻞ ﺍﻹﻃﺎﺭ ﺍﻟﻘﺎﻧﻮﱐ ﳍﺎ‪ .‬ﻛﻤﺎ ﺟﻌﻠﺖ ﻣﻦ ﺍﻟﺮﻗﻤﻨﺔ ﺃﺳﺎﺳﺎ ﻟﻨﺠﺎﺡ ﺍﺳﺘﺮﺍﺗﻴﺠﻴﺔ "ﺍﳉﺰﺍﺋﺮ ﺭﺅﻳﺔ ‪"2035‬‬
‫ﻭﺍﳌﻮﺿﻮﻋﺔ ﻣﻦ ﻗﺒﻞ ﻭﺯﺍﺭﺓ ﺍﳌﺎﻟﻴﺔ ﺣﻴﺚ ‪‬ﺪﻑ ﻫﺬﻩ ﺍﻟﺮﺅﻳﺔ ﺍﱃ ﺗﻄﻮﻳﺮ ﻭﺗﻨﻮﻳﻊ ﺍﻻﻗﺘﺼﺎﺩ ﺍﻟﻮﻃﲏ‪ .‬ﺣﻴﺚ ﺳﻌﺖ ﺍﳊﻜﻮﻣﺔ‬
‫ﰲ ﻫﺬﺍ ﺍﻟﺼﺪﺩ ﺇﱃ ﺍﻟﻘﻴﺎﻡ ﺑﺈﺻﻼﺣﺎﺕ ﻋﻤﻴﻘﺔ ﰲ ﻗﻄﺎﻉ ﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻭﺍﻻﺗﺼﺎﻝ‪ .‬ﺣﻴﺚ ﲤﺤﻮﺭ ﺍﻟﱪﻧﺎﻣﺞ‬
‫ﺍﳊﻜﻮﻣﻲ ﰲ ﻫﺬﺍ ﺍﻹﻃﺎﺭ ﻋﻠﻰ ﻋﺪﺓ ﺃﻧﺸﻄﺔ ﺃﺳﺎﺳﻴﺔ ﻣﻦ ﺑﻴﻨﻬﺎ ﺇﻋﺎﺩﺓ ﺻﻴﺎﻏﺔ ﺍﻹﻃﺎﺭ ﺍﻟﻘﺎﻧﻮﱐ ﻭﺍﻟﺘﻨﻈﻴﻤﻲ )ﺑﺸﺎﺭﻱ‪،2020 ،‬‬

‫ﺻﻔﺤﺔ ‪ ،(580‬ﺧﻠﻖ ﻣﺘﻌﺎﻣﻠﲔ ﻣﺘﻤﻴﺰﻳﻦ ﳋﺪﻣﺎﺕ ﺍﻟﱪﻳﺪ ﻭﺍﻻﺗﺼﺎﻻﺕ‪ ،‬ﺗﺮﻗﻴﺔ ﻭﺗﺸﺠﻴﻊ ﻣﺴﺎﳘﺔ ﺍﻟﻘﻄﺎﻉ ﺍﳋﺎﺹ‪ .‬ﻛﻤﺎ‬

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 ‫ﺃﺒﺤﺎﺙ ﺍﻝﻤﻠﺘﻘﻰ ﺍﻝﻭﻁﻨﻲ ﺤﻭل‪ :‬ﺠﻭﺩﺓ ﺍﻝﺨﺩﻤﺎﺕ ﻓﻲ ﻅل ﺍﻝﺘﺤﻭل ﺍﻝﺭﻗﻤﻲ ﻭﺍﻹﺩﺍﺭﺓ‬
‫‪ISBN : 999-999-99-99‬‬ ‫ﺍﻻﻝﻜﺘﺭﻭﻨﻴﺔ ﻓﻲ ﺍﻝﻤﺅﺴﺴﺎﺕ ﺍﻝﺠﺯﺍﺌﺭﻴﺔ ﺭﻫﺎﻨﺎﺕ ﻭﺘﺤﺩﻴﺎﺕ‬
‫ﺘﻘﻴﻴﻡ ﺍﻝﻭﺍﻗﻊ ﻭﺍﺴﺘﺸﺭﺍﻑ ﺍﻝﻭﺍﻗﻊ‬

‫ﺃﻃﻠﻘﺖ ﻭﺯﺍﺭﺓ ﺍﻟﺮﻗﻤﻨﺔ ﺑﻮﺍﺑﺔ ﺟﺪﻳﺪﺓ ﻟﻠﺨﺪﻣﺎﺕ ﺍﻹﺩﺍﺭﻳﺔ ﰲ ﺍﳉﺰﺍﺋﺮ ﺗﻮﻓﺮ ﻫﺬﻩ ﺍﻟﺒﻮﺍﺑﺔ ﳎﻤﻮﻋﺔ ﻣﻦ ﺍﳋﺪﻣﺎﺕ ﺍﻹﺩﺍﺭﻳﺔ‬
‫ﺍﻟﱵ ﺗﺴﻤﺢ ﻟﻠﻤﻮﺍﻃﻨﲔ ﺑﺎﳊﺼﻮﻝ ﻋﻠﻰ ﺍﳌﻌﻠﻮﻣﺎﺕ ﻭﻛﺬﺍ ﺍﻻﺳﺘﻔﺎﺩﺓ ﻣﻦ ﺍﳋﺪﻣﺔ ﻋﻦ ﺑﻌﺪ‪ ،‬ﻓﻤﻦ ﺑﲔ ﺍﻟﻮﺯﺍﺭﺍﺕ ﺍﻟﱵ‬
‫ﺑﺎﺩﺭﺕ ﺑﺎﻋﺘﻤﺎﺩ ﺍﻟﺮﻗﻤﻨﺔ ﻛﺄﺳﺎﺱ ﻷﻋﻤﺎﳍﺎ ﻭﻣﻌﺎﻣﻼ‪‬ﺎ‪ ،‬ﻭﺯﺍﺭﺓ ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ ﻭﺍﻟﺒﺤﺚ ﺍﻟﻌﻠﻤﻲ‪ ،‬ﻭﺯﺍﺭﺓ ﺍﻟﺪﺍﺧﻠﻴﺔ‬
‫ﻭﺍﳉﻤﺎﻋﺎﺕ ﺍﶈﻠﻴﺔ‪ ،‬ﻭﺯﺍﺭﺓ ﺍﻟﻌﺪﻝ‪ ،‬ﻭﰲ ﻫﺬﺍ ﺍﻟﺼﺪﺩ ﺳﻨﺤﺎﻭﻝ ﺗﻘﺪﱘ ﺑﻌﺾ ﺍﻹﳒﺎﺯﺍﺕ ﺍﻟﱵ ﺣﻘﻘﺘﻬﺎ ﻫﺬﻩ ﺍﻟﻮﺯﺍﺭﺍﺕ ﰲ‬
‫ﺇﻃﺎﺭ ﻣﺎ ﻳﺴﻤﻰ ﺑﺎﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻓﻴﻤﺎ ﻳﻠﻲ‪:‬‬

‫ﺃ‪ -‬ﻭﺯﺍﺭﺓ ﺍﻟﺪﺍﺧﻠﻴﺔ ﻭﺍﳉﻤﺎﻋﺎﺕ ﺍﶈﻠﻴﺔ‪ :‬ﻣﻜﻨﺖ ﻣﺴﺎﻋﻲ ﻭﺯﺍﺭﺓ ﺍﻟﺪﺍﺧﻠﻴﺔ ﻭﺍﳉﻤﺎﻋﺎﺕ ﺍﶈﻠﻴﺔ ﰲ ﺭﻗﻤﻨﺔ ﻣﺼﺎﱀ ﺍﳊﺎﻟﺔ‬
‫ﺍﳌﺪﻧﻴﺔ ﻣﻦ ﺗﻄﺒﻴﻖ ﻋﺪﺓ ﺇﺟﺮﺍﺀﺍﺕ ﰲ ﺇﻃﺎﺭ ﺍﻟﺘﺤﻮﻝ ﳓﻮ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﳝﻜﻦ ﺇﳚﺎﺯﻫﺎ ﻓﻴﻤﺎ ﻳﻠﻲ‪:‬‬
‫‪ -‬ﺭﻗﻤﻨﺔ ﻣﺼﺎﱀ ﺍﳊﺎﻟﺔ ﺍﳌﺪﻧﻴﺔ‪:‬‬
‫ﺳﻌﻴﺎ ﳓﻮ ﲣﻔﻴﻒ ﺍﻹﺟﺮﺍﺀﺍﺕ ﺍﻹﺩﺍﺭﻳﺔ ﰲ ﻭﺟﻮﺩ ﺇﺭﺍﺩﺓ ﺳﻴﺎﺳﻴﺔ ﻭﺍﺿﺤﺔ ﻣﻦ ﻃﺮﻑ ﺍﻟﺴﻠﻄﺎﺕ ﺍﻟﻌﻠﻴﺎ ﻟﻠﺒﻼﺩ‪ ،‬ﻭﺃﻣﺎﻡ‬
‫ﺍﳊﺘﻤﻴﺔ ﺍﻟﱵ ﻓﺮﺿﺘﻬﺎ ﺍﻟﺒﻴﺌﺔ ﺍﻟﺪﻭﻟﻴﺔ ﺍﳌﺘﻤﺜﻠﺔ ﰲ ﺿﺮﻭﺭﺓ ﺍﻟﺘﻐﻴﲑ ﺍﻹﺩﺍﺭﻱ ﻭ ﺗﻌﺰﻳﺰ ﺍﻟﺘﺸﺎﺭﻛﻴﺔ ﻭﺗﻘﺮﻳﺐ ﺍﳌﻮﺍﻃﻨﲔ ﻣﻦ‬
‫ﺍﻹﺩﺍﺭﺓ ﻭﺟﺪﺕ ﺍﻟﺪﻭﻟﺔ ﺍﳉﺰﺍﺋﺮﻳﺔ ﻧﻔﺴﻬﺎ ﰲ ﲢﺪﻱ ﺃﻣﺎﻡ ﺇﺩﺧﺎﻝ ﺑﻌﺾ ﺍﻟﺘﻌﺪﻳﻼﺕ ﻋﻠﻰ ﻭﺛﺎﺋﻖ ﺍﳊﺎﻟﺔ ﺍﳌﺪﻧﻴﺔ ﻭ‬
‫ﺗﻘﻠﻴﺼﻬﺎ‪ ،‬ﺇﺫ ﻛﺎﻧﺖ ﻣﻄﺒﻮﻋﺎﺕ ﺍﳊﺎﻟﺔ ﺍﳌﺪﻧﻴﺔ ﺍﻟﱵ ﺗﻘﻮﻡ ﺑﺈﺻﺪﺍﺭﻫﺎ ﻟﻠﺒﻠﺪﻳﺎﺕ ﺗﻀﻢ ﻋﺪﺩ ﻛﺒﲑﺍ ﻣﻦ ﺍﻟﻮﺛﺎﺋﻖ ﺍﻟﱵ ﺑﻠﻎ‬
‫ﻋﺪﺩﻫﺎ ﰲ ﺍﻟﺴﺎﺑﻖ ‪ 36‬ﻭﺛﻴﻘﺔ‪ ،‬ﰒ ‪ 28‬ﻭﺛﻴﻘﺔ‪ ،‬ﰎ ﺣﺼﺮ ﻭﺛﺎﺋﻖ ﺍﳊﺎﻟﺔ ﺍﳌﺪﻧﻴﺔ ﺍﳌﺴﺘﻌﻤﻠﺔ ﰲ ﺍﻟﺒﻠﺪﻳﺎﺕ ﻭ ﺍﳌﺼﺎﱀ‬
‫ﺍﻟﻘﻨﺼﻠﻴﺔ ﺑـ ‪ 14‬ﻭﺛﻴﻘﺔ ﺑﺪﻻ ﻣﻦ ‪ 28‬ﻭﺛﻴﻘﺔ ﻭﺫﻟﻚ ﲟﻮﺟﺐ ﺍﳌﺮﺳﻮﻡ ﺍﻟﺘﻨﻔﻴﺬﻱ ﺭﻗﻢ ‪ 75 -14‬ﺍﳌﺆﺭﺥ ﰲ ‪14‬‬
‫ﻓﻴﻔﺮﻱ ‪ 2014‬ﻭ ﺍﳌﺘﻀﻤﻦ ﻭﺛﺎﺋﻖ ﺍﳊﺎﻟﺔ ﺍﳌﺪﻧﻴﺔ ﻭﻛﻴﻔﻴﺔ ﺇﻋﺪﺍﺩﻫﺎ‪ .‬ﻭﺿﻤﺎﻧﺎ ﻟﻠﺴﲑ ﺍﳊﺴﻦ ﳌﺼﺎﱀ ﺍﻟﺒﻠﺪﻳﺔ‪ ،‬ﺗﺘﻢ‬
‫ﻋﻤﻠﻴﺔ ﺍﻟﺘﻮﻇﻴﻒ ﻓﻴﻬﺎ ﻭﻓﻖ ﻗﺎﻧﻮﻥ ﺧﺎﺹ ﻳﻀﻤﻦ ﺍﺳﺘﻘﻄﺎﺏ ﺍﻟﻜﻔﺎﺀﺍﺕ ﻟﺘﺤﻘﻴﻖ ﺍﳉﻮﺩﺓ ﻭﺍﻟﻨﻮﻋﻴﺔ ﻭﺍﳌﺴﺎﳘﺔ ﰲ‬
‫ﺇﺩﺍﺭﺓ ﺍﻟﺘﻨﻤﻴﺔ‪ ،‬ﺇﺫ ﺗﺘﻮﻓﺮ ﺇﺩﺍﺭﺓ ﺍﻟﺒﻠﺪﻳﺔ ﻋﻠﻰ ﻣﺼﺎﱀ ﻭﻣﻜﺎﺗﺐ ﰎ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ‪‬ﺎ ﰲ ﺇﻃﺎﺭ ﻣﺴﺎﻋﻲ‬
‫ﺍﳊﻜﻮﻣﺔ ﻟﺘﺮﻗﻴﺔ ﻭﻋﺼﺮﻧﺔ ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‪) .‬ﻟﺒﻴﺪ ﻭ ﻣﻮﺍﺯﻱ‪ ،2021 ،‬ﺻﻔﺤﺔ ‪(38،37‬‬
‫ﻛﻤﺎ ﰎ ﺍﻟﺴﻤﺎﺡ ﳌﺨﺘﻠﻒ ﺍﻹﺩﺍﺭﺍﺕ ﺍﳌﺮﺧﺼﺔ ﺍﻟﻮﺻﻮﻝ ﺑﺼﻔﺔ ﻣﺒﺎﺷﺮﺓ ﺇﱃ ﻗﺎﻋﺪﺓ ﺍﳌﻌﻄﻴﺎﺕ ﻭ ﺗﻔﺮﻳﻎ ﺍﳌﻌﻠﻮﻣﺎﺕ‬
‫ﺍﳋﺎﺻﺔ ﺑﺎﳌﻮﺍﻃﻦ‪ ،‬ﻭﻛﺬﺍ ﲤﻜﲔ ﺍﳌﻮﺍﻃﻨﲔ ﻣﻦ ﺍﺳﺘﺨﺮﺍﺝ ﻛﻞ ﻭﺛﺎﺋﻖ ﺍﳊﺎﻟﺔ ﺍﳌﺪﻧﻴﺔ ﺑﺼﻔﺔ ﺁﻟﻴﺔ ﻣﻦ ﺃﻱ ﺑﻠﺪﻳﺔ ﺃﻭ‬
‫ﻣﻠﺤﻘﺔ ﺇﺩﺍﺭﻳﺔ ﻋﱪ ﺍﻟﻮﻃﻦ ﺩﻭﻥ ﲢﻤﻞ ﻋﺐﺀ ﺍﻟﺘﻨﻘﻞ ﻭ ﺍﻟﺴﻤﺎﺡ ﻟﻠﺠﺎﻟﻴﺔ ﺍﳉﺰﺍﺋﺮﻳﺔ ﺍﳌﻘﻴﻤﺔ ﺑﺎﳋﺎﺭﺝ ﻣﻦ ﺗﻘﺪﱘ ﻃﻠﺐ‬
‫ﺍﳊﺼﻮﻝ ﻋﻠﻰ ﻋﻘﺪ ﺍﳌﻴﻼﺩ ﺍﳋﺎﺹ ﺭﻗﻢ ‪ 12‬ﻣﺒﺎﺷﺮﺓ ﻋﱪ ﺧﺪﻣﺔ ﺍﻻﻧﺘﺮﻧﺖ ﻭ ﺍﳊﺼﻮﻝ ﻋﻠﻴﻪ ﻣﻦ ﺍﳌﻤﺜﻠﻴﺔ‬
‫ﺍﻟﺪﻳﺒﻠﻮﻣﺎﺳﻴﺔ ﺃﻭ ﺍﻟﻘﻨﺼﻠﻴﺔ ﺍﳌﺴﺠﻞ ﻓﻴﻬﺎ‪ ،‬ﺑﺎﻹﺿﺎﻓﺔ ﺍﱃ ﺍﻧﺸﺎﺀ ﺍﻟﺴﺠﻞ ﺍﻟﻮﻃﲏ ﺍﻵﱄ ﻟﺘﺮﻗﻴﻢ ﺍﳌﺮﻛﺒﺎﺕ ﺍﻟﺬﻱ ﻣﻜﻦ‬
‫ﺍﳌﻮﺍﻃﻨﲔ ﻣﻦ ﺍﳊﺼﻮﻝ ﻋﻠﻰ ﺑﻄﺎﻗﺎﺕ ﺍﻟﺘﺮﻗﻴﻢ ﳌﺮﻛﺒﺎ‪‬ﻢ ﺑﺼﻔﺔ ﺁﻧﻴﺔ ﻭﺩﻭﻥ ﺍﻟﺘﻨﻘﻞ ﺍﱃ ﻭﻻﻳﺔ ﺍﻟﺘﺴﺠﻴﻞ‪) .‬ﻟﺒﻴﺪ ﻭ‬
‫ﻣﻮﺍﺯﻱ‪ ،2021 ،‬ﺻﻔﺤﺔ ‪(380‬‬
‫‪ -‬ﺑﻄﺎﻗﺔ ﺍﻟﺘﻌﺮﻳﻒ ﺍﻟﻮﻃﻨﻴﺔ ﻭﺟﻮﺍﺯ ﺍﻟﺴﻔﺮ ﺍﻟﺒﻴﻮﻣﺘﺮﻳﲔ‪:‬‬

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 ‫ﺇﳒﺎﺯﺍﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ )ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‪ ،‬ﺍﻟﻌﺪﻝ‪ ،‬ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ( ﰲ ﻇﻞ ﻭﺍﻗﻊ‬
‫ﻋﺎﺋﺸﺔ ﺑﻦ ﺃﲪﺪ‬
‫ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬

‫ﻗﺎﻣﺖ ﻭﺯﺍﺭﺓ ﺍﻟﺪﺍﺧﻠﻴﺔ ﺑﺎﻟﻌﺪﻳﺪ ﻣﻦ ﺍﻹﺟﺮﺍﺀﺍﺕ ﻭﺍﻟﺘﻘﻨﻴﺎﺕ ﺍﳋﺎﺻﺔ ﺑﺎﳊﺼﻮﻝ ﻋﻠﻰ ﺑﻄﺎﻗﺔ ﺍﻟﺘﻌﺮﻳﻒ ﺍﻟﻮﻃﻨﻴﺔ ﻣﻦ‬
‫ﺧﻼﻝ ﺗﻄﺒﻴﻖ ﺍﻟﻜﺘﺮﻭﱐ ﻣﻮﺣﺪ ﰎ ﻭﺿﻌﻪ ﻣﻦ ﻃﺮﻑ ﺍﻟﻮﺯﺍﺭﺓ ﺍﻟﻮﺻﻴﺔ ﲟﺎ ﳝﻜﻦ ﺍﳌﻮﺍﻃﻨﲔ ﻣﻦ ﻣﺒﺎﺷﺮﺓ ﺇﺟﺮﺍﺀﺍﺕ‬
‫ﺍﳊﺼﻮﻝ ﻋﻠﻰ ﺍﻟﺒﻄﺎﻗﺔ ﺑﺪﺀﺍ ﻣﻦ ﲢﻤﻴﻞ ﺍﺳﺘﻤﺎﺭﺓ ﺍﻟﻄﻠﺐ ﻭﺍﻧﺘﻬﺎﺀ ﺑﺎﺳﺘﻼﻣﻬﺎ ﻋﱪ ﻫﺬﺍ ﺍﻟﺘﻄﺒﻴﻖ ﺍﻻﻟﻜﺘﺮﻭﱐ‪ .‬ﻭﺃﻣﺎﻡ‬
‫ﻇﻬﻮﺭ ﻭﺗﻄﻮﺭ ﺍﳉﺮﳝﺔ ﺍﳌﻨﻈﻤﺔ ﻓﻘﺪ ﻛﺎﻧﺖ ﺍﻟﻮﺛﺎﺋﻖ ﺍﻟﺒﻴﻮﻣﺘﺮﻳﺔ ﻋﺮﺿﺔ ﻟﻠﺘﺰﻭﻳﺮ ﻭﻋﻠﻴﻪ ﺍﻋﺘﱪ ﺃﻥ ﺍﻟﻠﺠﻮﺀ ﺍﱃ ﺍﺻﺪﺍﺭ‬
‫ﻭﺛﺎﺋﻖ ﺟﺪﻳﺪﺓ ﺑﻴﻮﻣﺘﺮﻳﺔ ﻫﻮ ﻣﻦ ﺑﺎﺏ ﺍﻷﻣﻦ ﻭﺍﻷﻣﺎﻥ ﻭﲪﺎﻳﺔ ﻟﻠﻤﻮﺍﻃﻨﲔ ﻭﺟﻌﻠﻪ ﰲ ﻣﻨﺄﻯ ﻣﻦ ﺍﻷﻓﻌﺎﻝ ﺍﻻﺟﺮﺍﻣﻴﺔ‪.‬‬
‫ﻭﻗﺼﺪ ﲡﺴﻴﺪ ﻫﺬﺍ ﺍﻟﺘﻮﺟﻪ ﰎ ﺍﻧﺸﺎﺀ ﺍﳌﻮﻗﻊ ﺍﻻﻟﻜﺘﺮﻭﱐ ﺍﻵﰐ‪ ،https://passeport.interieur.gov.dz :‬ﻛﻤﺎ‬
‫ﻗﺎﻡ ﺍﳌﺮﺻﺪ ﺍﻟﻮﻃﲏ ﻟﻠﻤﺮﻓﻖ ﺍﻟﻌﺎﻡ‪ ،‬ﺑﺎﻟﺘﺸﺎﻭﺭ ﻭﺍﻟﺘﻨﺴﻴﻖ ﻣﻊ ﳉﻨﺔ ﺍﻻﺷﺮﺍﻑ ﻋﻠﻰ ﺗﻨﻔﻴﺬ ﺍﳌﺨﻄﻂ ﺍﻟﻮﻃﲏ ﻟﺘﺒﺴﻴﻂ‬
‫ﺍﻹﺟﺮﺍﺀﺍﺕ ﺍﻹﺩﺍﺭﻳﺔ ﺍﻟﱵ ﻳﺮﺃﺳﻬﺎ ﺍﳌﺪﻳﺮ ﺍﻟﻌﺎﻡ ﻟﻠﻮﻇﻴﻔﺔ ﺍﻟﻌﻤﻮﻣﻴﺔ ﻋﻠﻰ ﺗﻨﻔﻴﺬ ﺧﻄﺔ ﺍﻟﻌﻤﻞ ﺍﳌﻌﺘﻤﺪﺓ ﰲ ﳎﺎﻝ‬
‫ﺍﻟﻌﺼﺮﻧﺔ ﻭﻛﺴﺐ ﺭﻫﺎﻥ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﻣﻄﻠﻊ ﺳﻨﺔ ‪ ، 2019‬ﺣﻴﺚ ﻳﺮﺗﻘﺐ ﺇﺟﺮﺍﺀ ﺗﻐﻴﲑﺍﺕ ﺟﺬﺭﻳﺔ ﰲ‬
‫ﺃﺳﺎﻟﻴﺐ ﺍﻟﺘﺴﻴﲑ ﻭﺗﻘﺪﱘ ﺍﳋﺪﻣﺎﺕ‪) .‬ﻟﺒﻴﺪ ﻭ ﻣﻮﺍﺯﻱ‪ ،2021 ،‬ﺻﻔﺤﺔ ‪(381‬‬

‫ﺏ ‪ -‬ﻗﻄﺎﻉ ﺍﻟﻌﺪﺍﻟﺔ‪:‬‬

‫ﻳﻌﺘﱪ ﻗﻄﺎﻉ ﺍﻟﻌﺪﺍﻟﺔ ﻣﻦ ﺃﻭﻝ ﺍﻟﻘﻄﺎﻋﺎﺕ ﺍﻟﱵ ﺗﺒﻨﺖ ﻣﺸﺮﻭﻉ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﻳﺪﺧﻞ ﺫﻟﻚ ﰲ ﺇﻃﺎﺭ ﺍﳋﻄﺔ ﺍﻟﻮﻃﻨﻴﺔ‬
‫ﻹﺻﻼﺡ ﻗﻄﺎﻉ ﺍﻟﻌﺪﺍﻟﺔ ﻭﺍﻟﻮﺻﻮﻝ ﺇﱃ ﻋﺪﺍﻟﺔ ﰲ ﻣﺘﻨﺎﻭﻝ ﺍﳌﻮﺍﻃﻦ ﺑﺄﻛﺜﺮ ﺳﺮﻋﺔ ﻭﺑﺄﻛﺜﺮ ﻓﻌﺎﻟﻴﺔ ﻣﻦ ﺧﻼﻝ ﺍﻟﻌﻤﻞ ﻋﻠﻰ‬
‫ﲢﺴﲔ ﺍﻟﻮﺻﻮﻝ ﺇﱃ ﺍﻟﻌﺪﺍﻟﺔ ﻋﱪ ﺍﻻﺳﺘﻐﻼﻝ ﺍﻟﺘﻠﻘﺎﺋﻲ ﻭﺍﳌﻜﺜﻒ ﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﻹﻋﻼﻡ ﻭﺍﻻﺗﺼﺎﻝ ﻭﺍﻟﺘﺤﻮﻝ ﳓﻮ ﺍﻟﻌﺎﱂ‬
‫ﺍﻟﺮﻗﻤﻲ‪ ،‬ﻭﺫﻟﻚ ‪‬ﺪﻑ ﲡﺴﻴﺪ ﻋﺪﺍﻟﺔ ﺭﻗﻤﻴﺔ ﺑﻐﻴﺔ ﺍﻟﻮﺻﻮﻝ ﺇﱃ ﻋﺪﺍﻟﺔ ﻋﺼـﺮﻳﺔ ﺑﺎﳌﻌﺎﻳﲑ ﺍﻟﺪﻭﻟﻴﺔ ﻭﻣﻦ ﺧﻼﻝ ﻣﻮﻗﻊ‬
‫ﺍﻟﻮﺯﺍﺭﺓ ﺍﻟﻮﺻﻴﺔ ﺭﺻﺪﻧﺎ ﺃﻫﻢ ﺍﳌﻨﺠﺰﺍﺕ ﰲ ﻫﺬﺍ ﺍﻟﺴﻴﺎﻕ ﻋﻠﻰ ﺍﻟﻨﺤﻮ ﺍﻟﺘﺎﱄ‪) :‬ﻭﺯﺍﺭﺓ ﺍﻟﻌﺪﻝ‪(2023 ،‬‬

‫‪ -‬ﺍﻋﺘـﻤـﺎﺩ ﺗﻘﻨﻴﺔ ﺍﻟﺘﺼﺪﻳﻖ ﻭﺍﻟﺘﻮﻗﻴﻊ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﲔ ﰲ ﺍ‪‬ﺎﻝ ﺍﻟﻘﻀﺎﺋﻲ‪ ،‬ﻭﻓﻘﺎ ﻟﻠﻘﺎﻧﻮﻥ ﺭﻗﻢ ‪ ،03-15‬ﺍﳌﺆﺭﺥ‬
‫ﰲ ‪ 01‬ﻓﻴﻔﺮﻱ ‪ ،2015‬ﺍﳌﺘﻌﻠﻖ ﺑﻌﺼـﺮﻧﺔ ﺍﻟﻌﺪﺍﻟﺔ‪ ،‬ﻣﻦ ﺧﻼﻝ ﺍﺳﺘﺤﺪﺍﺙ ﻣﺮﻛﺰ ﺷـﺨﺼﻨﺔ ﺍﻟﺸـﺮﳛﺔ‬
‫ﻟﻺﻣﻀﺎﺀ ﺍﻹﻟﻜﺘﺮﻭﱐ ﻭﺇﻧﺸﺎﺀ ﺳﻠﻄﺔ ﺍﻟﺘﺼﺪﻳﻖ ﺍﻹﻟﻜﺘﺮﻭﱐ‪ ،‬ﻭﲤﻜﲔ ﻛﺎﻓﺔ ﺍﳌﺘﺪﺧﻠﲔ ﰲ ﻧﺸﺎﻁ ﺍﻟﻘﻄﺎﻉ‪ ،‬ﻣﻦ‬
‫ﺇﻣﻬﺎﺭ ﺍﻟﻮﺛﺎﺋﻖ ﺍﻹﺩﺍﺭﻳﺔ ﻭﺍﶈﺮﺭﺍﺕ ﺍﻟﻘﻀﺎﺋﻴﺔ ﺑﺘﻮﻗﻴﻊ ﺇﻟﻜﺘﺮﻭﱐ ﻣﻮﺛﻮﻕ‪ ،‬ﺪﻑ ﺇﺗـﺎﺣﺔ ﺍﳋﺪﻣﺎﺕ ﺍﻟﻘﻀﺎﺋﻴﺔ ﻋﻦ‬
‫ﺑﻌﺪ‪.‬‬
‫‪ -‬ﲤﻜﲔ ﺍﳌﻮﺍﻃﻦ ﻣﻦ ﺍﺳﺘﺨﺮﺍﺝ ﺍﻟﻘﺴﻴـﻤﺔ ﺭﻗﻢ ‪ 03‬ﻟﺼـﺤﻴﻔﺔ ﺍﻟﺴﻮﺍﺑﻖ ﺍﻟﻘﻀﺎﺋﻴﺔ ﻭﺷﻬﺎﺩﺓ ﺍﳉﻨﺴﻴﺔ ﳑﻀﺎﺗﲔ‬
‫ﺇﻟﻜﺘﺮﻭﻧﻴـﺎ‪ ،‬ﻋﱪ ﺍﻹﻧﺘﺮﻧﺖ‪.‬‬

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 ‫ﺃﺒﺤﺎﺙ ﺍﻝﻤﻠﺘﻘﻰ ﺍﻝﻭﻁﻨﻲ ﺤﻭل‪ :‬ﺠﻭﺩﺓ ﺍﻝﺨﺩﻤﺎﺕ ﻓﻲ ﻅل ﺍﻝﺘﺤﻭل ﺍﻝﺭﻗﻤﻲ ﻭﺍﻹﺩﺍﺭﺓ‬
‫‪ISBN : 999-999-99-99‬‬ ‫ﺍﻻﻝﻜﺘﺭﻭﻨﻴﺔ ﻓﻲ ﺍﻝﻤﺅﺴﺴﺎﺕ ﺍﻝﺠﺯﺍﺌﺭﻴﺔ ﺭﻫﺎﻨﺎﺕ ﻭﺘﺤﺩﻴﺎﺕ‬
‫ﺘﻘﻴﻴﻡ ﺍﻝﻭﺍﻗﻊ ﻭﺍﺴﺘﺸﺭﺍﻑ ﺍﻝﻭﺍﻗﻊ‬

‫‪ -‬ﲤﻜﲔ ﺍﳉﺎﻟﻴﺔ ﺍﳉﺰﺍﺋﺮﻳﺔ ﺑﺎﳋﺎﺭﺝ ﻣﻦ ﺍﳊﺼﻮﻝ ﻋﻠﻰ ﺷﻬﺎﺩﺓ ﺍﳉﻨﺴﻴﺔ ﳑﻀﺎﺓ ﺇﻟﻜﺘﺮﻭﻧﻴﺎ‪ ،‬ﻭﺫﻟﻚ ﻋﱪ ﺍﳌﻤﺜﻠﻴﺎﺕ‬
‫ﺍﻟﺪﺑﻠﻮﻣﺎﺳﻴﺔ ﺃﻭ ﺍﻟﻘﻨﺼﻠﻴﺔ ﺑﺎﳋﺎﺭﺝ‪.‬‬
‫‪ -‬ﲤﻜﲔ ﺍﳉﺎﻟﻴﺔ ﺍﳉﺰﺍﺋﺮﻳﺔ ﺑﺎﳋﺎﺭﺝ ﻭﺍﻷﺟﺎﻧﺐ ﺍﻟﺬﻳﻦ ﺳﺒﻖ ﳍﻢ ﺍﻹﻗﺎﻣﺔ ﺑﺎﳉﺰﺍﺋﺮ ﻣﻦ ﺍﳊﺼﻮﻝ ﻋﻠﻰ ﺍﻟﻘﺴﻴـﻤﺔ‬
‫ﺭﻗﻢ ‪ 03‬ﻟﺼـﺤﻴﻔﺔ ﺍﻟﺴﻮﺍﺑﻖ ﺍﻟﻘﻀﺎﺋﻴﺔ‪ ،‬ﳑﻀﺎﺓ ﺇﻟﻜﺘﺮﻭﻧﻴﺎ‪ ،‬ﻭﺫﻟﻚ ﻋﱪ ﺍﳌﻤﺜﻠﻴﺎﺕ ﺍﻟﺪﺑﻠﻮﻣﺎﺳﻴﺔ ﺃﻭ ﺍﻟﻘﻨﺼﻠﻴﺔ‬
‫ﺑﺎﳋﺎﺭﺝ‪.‬‬
‫‪ -‬ﺍﺗﺎﺣﺔ ﺍﻹﻣﻜﺎﻧﻴﺔ ﻟﻠﻤﺤﺎﻣﲔ ﻟﺴﺤﺐ ﺍﻟﻨﺴﺨﺔ ﺍﻟﻌﺎﺩﻳﺔ ﻣﻦ ﺍﻷﺣﻜﺎﻡ ﻭﺍﻟﻘﺮﺍﺭﺍﺕ ﺍﻟﻘﻀﺎﺋﻴﺔ ﺍﳌﻮﻗﻌﺔ ﺇﻟﻜﺘﺮﻭﻧﻴﺎ‪ ،‬ﻋﱪ‬
‫ﺍﻹﻧﺘﺮﻧﺖ‪.‬‬
‫‪ -‬ﺗﻮﻓﲑ ﺧﺪﻣﺔ ﺳـﺤﺐ ﺍﻟﻨﺴﺨﺔ ﺍﻟﻌﺎﺩﻳﺔ ﻟﻠﻘﺮﺍﺭﺍﺕ ﺍﻟﺼﺎﺩﺭﺓ ﻋﻦ ﺍﶈﻜﻤﺔ ﺍﻟﻌﻠﻴﺎ ﻭﳎﻠﺲ ﺍﻟﺪﻭﻟﺔ ﻣﻮﻗﻌﺔ‬
‫ﺇﻟﻜﺘﺮﻭﻧﻴﺎ ﺍﻧﻄﻼﻗﺎ ﻣﻦ ﺍ‪‬ﺎﻟﺲ ﺍﻟﻘﻀﺎﺋﻴﺔ‪ ،‬ﺩﻭﻥ ﺍﳊﺎﺟﺔ ﺇﱃ ﺍﻟﺘﻨﻘﻞ ﺇﱃ ﻣﻘﺮ ﺍﳉﻬﺔ ﺍﻟﻘﻀﺎﺋﻴﺔ ﺍﳌﺼﺪﺭﺓ ﳍﺎ‪.‬‬
‫‪ -‬ﺗﻮﻓﲑ ﺧﺪﻣﺔ ﺍﻟﺘﺼﺤﻴﺢ ﺍﻹﻟﻜﺘﺮﻭﱐ ﻟﻸﺧﻄﺎﺀ ﺍﻟﻮﺍﺭﺩﺓ ﺑﺴﺠﻼﺕ ﺍﳊﺎﻟـﺔ ﺍﳌﺪﻧﻴﺔ‪ ،‬ﻟﺘﻤﻜﲔ ﺍﳌﻮﺍﻃﻨﲔ ﻣﻦ ﺗﻘﺪﱘ‬
‫ﻃﻠﺒﺎﺕ ﺍﻟﺘﺼﺤﻴﺢ ﻭﺍﻟﻮﺛﺎﺋﻖ ﺍﳌﺮﻓﻘﺔ ‪‬ﺎ‪ ،‬ﻋﱪ ﺍﻹﻧﺘﺮﻧﺖ ﺃﻭ ﻋﻠﻰ ﻣﺴﺘﻮﻯ ﺃﻗﺮﺏ ﳏﻜﻤﺔ ﺃﻭ ﺑﻠﺪﻳﺔ ﻭﻛﺬﺍ ﻋﻠﻰ‬
‫ﻣﺴﺘﻮﻯ ﺍﳌﻤﺜﻠﻴﺎﺕ ﺍﻟﺪﺑﻠﻮﻣﺎﺳﻴﺔ ﺃﻭ ﺍﻟﻘﻨﺼﻠﻴﺎﺕ ﺑﺎﳋﺎﺭﺝ‪.‬‬
‫ﻓﺘﺢ ﻋﻨﺎﻭﻳﻦ ﺇﻟﻜﺘﺮﻭﻧﻴﺔ ﻻﺳﺘﻔﺎﺩﺓ ﺍﳌﻮﺍﻃﻦ ﻣﻦ ﺍﳋﺪﻣﺎﺕ ﺍﻟﻘﻀﺎﺋﻴﺔ ﻋﻦ ﺑﻌﺪ‪ ،‬ﻭﺇﺗـﺎﺣﺔ ﺧﺪﻣﺔ ﺍﳌﺼﺎﺩﻗﺔ ﻋﻠﻰ‬ ‫‪-‬‬
‫ﺻـﺤﺔ ﺍﻟﻮﺛﺎﺋﻖ ﺍﻟﻘﻀﺎﺋﻴﺔ‪ ،‬ﺍﳌﻮﻗﻌﺔ ﺇﻟﻜﺘﺮﻭﻧﻴﺎ ﻭﺍﳌﺴﺤﻮﺑﺔ ﻋﱪ ﺍﻹﻧﺘﺮﻧﺖ‪.‬‬
‫ﺍﺳﺘﺤﺪﺍﺙ ﻣﺮﻛﺰ ﻟﻠﻨﺪﺍﺀ‪ ،‬ﺑﻌﻨﻮﺍﻥ ﻗﻄﺎﻉ ﺍﻟﻌﺪﺍﻟﺔ‪ ،‬ﻗﺼﺪ ﺍﻟﺘﻜﻔﻞ ﺑﺎﻧﺸﻐﺎﻻﺕ ﺍﳌﻮﺍﻃﻨﲔ ﻭﺍﳌﺘﻘﺎﺿﲔ ﻭﺍﻟﺮﺩ ﻋﻦ‬ ‫‪-‬‬
‫ﺍﺳﺘﻔﺴﺎﺭﺍ‪‬ﻢ ﺫﺍﺕ ﺍﻟﺼﻠﺔ ﺑﺎ‪‬ﺎﻟﲔ ﺍﻟﻘﻀﺎﺋﻲ ﻭﺍﻟﻘﺎﻧﻮﱐ‪ ،‬ﻣﻦ ﺧﻼﻝ ﺍﻟﺮﻗﻢ ﺍﻷﺧﻀـﺮ‪(10-78).‬‬
‫ﲤﻜﲔ ﳐﺘﻠﻒ ﺍﻹﺩﺍﺭﺍﺕ ﻭﺍﳍﻴﺌﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ ﻣﻦ ﺍﻻﻃﻼﻉ ﻭﺳﺤﺐ ﺻﺤﻴﻔﺔ ﺍﻟﺴﻮﺍﺑﻖ ﺍﻟﻘﻀﺎﺋﻴﺔ )ﺍﻟﺒﻄﺎﻗﺔ ﺭﻗﻢ‬ ‫‪-‬‬
‫‪ ،(2‬ﳑﻀﺎﺓ ﺇﻟﻜﺘﺮﻭﻧﻴﺎ‪.‬‬
‫‪ -‬ﺇﻧﺸﺎﺀ ﺃﺭﺿﻴﺔ ﺍﻟﻨﻴﺎﺑﺔ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ”‪ “e-nyaba‬ﻟﺘﻤﻜﲔ ﺍﻷﺷﺨﺎﺹ ﺍﻟﻄﺒﻴﻌﻴﺔ ﺃﻭ ﺍﳌﻌﻨﻮﻳﺔ )ﺍﻹﺩﺍﺭﺍﺕ‬
‫ﻭﺍﳌﺆﺳﺴﺎﺕ‪ ،‬ﺍﻟﺸﺮﻛﺎﺕ ﺍﳋﺎﺻﺔ ﻭﺍﳉﻤﻌﻴﺎﺕ‪ (… ،‬ﻣﻦ ﺗﻘﺪﱘ ﺍﻟﺸﻜﺎﻭﻯ ﺃﻭ ﺍﻟﻌﺮﺍﺋﺾ ﺃﻣﺎﻡ ﺍﻟﻨﻴﺎﺑﺔ ﻋﻦ ﺑﻌﺪ‪.‬‬
‫‪ -‬ﲤﻜﲔ ﺍﳌﻮﺍﻃﻦ ﻣﻦ ﺍﻟﺘﺴﺠﻴﻞ ﻟﻺﺳﺘﻔﺎﺩﺓ ﻣﻦ ﺧﺪﻣﺔ ﺍﺳﺘﺨﺮﺍﺝ ﺍﻟﻨﺴﺨﺔ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻋﻦ ﺑﻌﺪ‪ ،‬ﻟﺼﺤﻴﻔﺔ‬
‫ﺍﻟﺴﻮﺍﺑﻖ ﺍﻟﻘﻀﺎﺋﻴﺔ )ﺍﻟﻘﺴﻴﻤﺔ ﺭﻗﻢ ‪ ،(3‬ﻟﻠﻤﺪﺍﻧﲔ ﻭﻏﲑ ﺍﳌﺪﺍﻧﲔ‪.‬‬
‫‪ -‬ﺍﺳﺘﺤﺪﺍﺙ ﻓﻀﺎﺀﻳﻦ ﺑﺎﳌﻮﻗﻊ ﺍﻻﻟﻜﺘﺮﻭﱐ ﺍﻟﺮﲰﻲ ﻟﻮﺯﺍﺭﺓ ﺍﻟﻌﺪﻝ‪ :‬ﺍﻧﺸﻐﺎﻻﺕ ”ﻟﺘﻠﻘﻲ ﺍﻧﻄﺒﺎﻋﺎﺕ ﻭﺗﻄﻠﻌﺎﺕ‬
‫ﻭﺍﻧﺸﻐﺎﻻﺕ ﺍﳌﻮﺍﻃﻨﲔ ﻋﻦ ﺑﻌﺪ‪ ،‬ﲞﺼﻮﺹ ﳐﺘﻠﻒ ﺧﺪﻣﺎﺕ ﻣﺮﻓﻖ ﺍﻟﻌﺪﺍﻟﺔ‪ “ .‬ﺃﻗﺘﺮﺡ ”ﻟﺘﻠﻘﻲ ﺍﻗﺘﺮﺍﺣﺎﺕ‬
‫ﻭﻣﺴﺎﳘﺎﺕ ﺍﳌﻮﺍﻃﻨﲔ ﻋﻦ ﺑﻌﺪ‪ ،‬ﲞﺼﻮﺹ ﲢﺴﲔ ﻧﻮﻋﻴﺔ ﺧﺪﻣﺎﺕ ﻣﺮﻓﻖ ﺍﻟﻌﺪﺍﻟﺔ‪.‬‬
‫ﻭﺑﻐﻴﺔ ﺗﻄﻮﻳﺮ ﺃﺳﺎﻟﻴﺐ ﺗﺴﻴﲑ ﺍﻻﺩﺍﺭﺓ ﺍﻟﻘﻀﺎﺋﻴﺔ ﻗﺎﻣﺖ ﻭﺯﺍﺭﺓ ﺍﻟﻌﺪﻝ ﲟﺎ ﻳﻠﻲ‪:‬‬

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 ‫ﺇﳒﺎﺯﺍﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ )ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‪ ،‬ﺍﻟﻌﺪﻝ‪ ،‬ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ( ﰲ ﻇﻞ ﻭﺍﻗﻊ‬
‫ﻋﺎﺋﺸﺔ ﺑﻦ ﺃﲪﺪ‬
‫ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬

‫‪ -‬ﺍﻋﺘﻤﺎﺩ ﻧﻈﺎﻡ ﺍﻟﺘﺴﻴﲑ ﺍﻹﻟﻜﺘﺮﻭﱐ ﻟﻠﻮﺛﺎﺋﻖ ﺍﻹﺩﺍﺭﻳﺔ ﻭﺍﻟﻘﻀﺎﺋﻴﺔ ﻭﻛﺬﺍ ﺳﺠﻼﺕ ﺍﳊﺎﻟﺔ ﺍﳌﺪﻧﻴﺔ ﺍﳌﻤﺴﻮﻛﺔ ﻋﻠﻰ‬
‫ﻣﺴﺘﻮﻯ ﺍ‪‬ﺎﻟﺲ ﺍﻟﻘﻀﺎﺋﻴﺔ‪ ،‬ﻗﺼﺪ ﺍﻻﺳﺘﻐﻼﻝ ﺍﻷﻣﺜﻞ ﻷﺭﺷﻴﻒ ﺍﻟﻘﻄﺎﻉ ﻭﺍﳌﺴﺎﳘﺔ ﰲ ﲡﺴﻴﺪ ﻣﺒﺪﺃ ﺍﻹﺩﺍﺭﺓ‬
‫ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪.‬‬
‫‪ -‬ﺇﺭﺳﺎﻝ ﺍﻟﻮﺛﺎﺋﻖ ﻭﺗﺒﺎﺩﻝ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺑﺎﺳﺘﺨﺪﺍﻡ ﺍﻟﱪﻳﺪ ﺍﻹﻟﻜﺘﺮﻭﱐ ﺍﻟﺪﺍﺧﻠﻲ ﻟﻠﻘﻄﺎﻉ‪.‬‬
‫‪ -‬ﺗﻜﺮﻳﺲ ﺁﻟﻴﺔ ﺇﺭﺳﺎﻝ ﺗﻘﺎﺭﻳﺮ ﺍﳋﱪﺓ ﳑﻀﺎﺓ ﺇﻟﻜﺘﺮﻭﻧﻴﺎ ﻭﺗﺒﺎﺩﻝ ﺍﻟﻮﺛﺎﺋﻖ ﺑﺼﻔﺔ ﺍﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﺑﲔ ﺍﳉﻬﺎﺕ ﺍﻟﻘﻀﺎﺋﻴﺔ‬
‫ﻭﺍﳌﺼﺎﱀ ﺍﻟﻌﻠﻤﻴﺔ ﻟﻠﻀﺒﻄﻴﺔ ﺍﻟﻘﻀﺎﺋﻴﺔ‪.‬‬
‫‪ -‬ﺍﻋﺘﻤﺎﺩ ﺁﻟﻴﺔ ﺇﺭﺳﺎﻝ ﺍﻟﻮﺛﺎﺋﻖ ﻭﺍﻹﺟﺮﺍﺀﺍﺕ ﺍﻟﻘﻀﺎﺋﻴﺔ ﺑﺎﻟﻄﺮﻳﻖ ﺍﻹﻟﻜﺘﺮﻭﱐ‪ ،‬ﻗﺼﺪ ﲤﻜﲔ ﺍﳉﻬﺎﺕ ﺍﻟﻘﻀﺎﺋﻴﺔ ﻣﻦ‬
‫ﺇﺭﺳﺎﻝ ﺍﻻﺳﺘﺪﻋﺎﺀﺍﺕ ﺇﻟﻜﺘﺮﻭﻧﻴﺎ‪ ،‬ﻋﻮﺿﺎ ﻋﻦ ﺇﺭﺳﺎﳍﺎ ﺑﺎﻟﻄﺮﻕ ﺍﻟﻘﺎﻧﻮﻧﻴﺔ ﺍﻟﺘﻘﻠﻴﺪﻳﺔ‪ ،‬ﻭﺇﻋﻼﻡ ﺍﳌﺘﻘﺎﺿﻲ ﲟﺂﻝ‬
‫ﻗﻀﻴﺘﻪ‪ ،‬ﻭﲟﺨﺘﻠﻒ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺍﻟﱵ ﲣﺼﻪ ﺑﻮﺍﺳﻄﺔ ﳎﺮﺩ ﺭﺳﺎﺋﻞ ﻧﺼﻴﺔ ﻗﺼﲑﺓ‪.‬‬

‫ﺝ‪ -‬ﻗﻄﺎﻉ ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ ﻭﺍﻟﺒﺤﺚ ﺍﻟﻌﻠﻤﻲ‪:‬‬

‫ﻳﻌﺪ ﻫﺬﺍ ﺍﻟﻘﻄﺎﻉ ﻣﻦ ﺑﲔ ﺃﻫﻢ ﻗﻄﺎﻋﺎﺕ ﺍﻟﺪﻭﻟﺔ ﰲ ﻛﻮﻧﻪ ﻳﻌﺘﱪ ﻣﻦ ﺍﻟﺪﻋﺎﻣﺎﺕ ﺍﻷﺳﺎﺳﻴﺔ ﻟﻼﺭﺗﻘﺎﺀ ﺑﺎ‪‬ﺘﻤﻊ‬
‫ﻭﺍﻻﻗﺘﺼﺎﺩ‪ ،‬ﻭﺫﻟﻚ ﻣﻦ ﺧﻼﻝ ﺇﺷﺮﺍﻓﻪ ﻋﻠﻰ ﺗﻜﻮﻳﻦ ﺍﻵﻻﻑ ﻣﻦ ﺍﻷﺳﺎﺗﺬﺓ ﻭﺍﻟﻄﻠﺒﺔ ﻫﺬﺍ ﻣﺎ ﺟﻌﻞ ﺍﻟﻮﺯﺍﺭﺓ ﺍﻟﻮﺻﻴﺔ ﺃﻣﺎﻡ‬
‫ﻣﻄﻠﺐ ﲢﺴﲔ ﺟﻮﺩﺓ ﺧﺪﻣﺎ‪‬ﺎ ﺍﳌﻘﺪﻣﺔ‪ ،‬ﺳﻮﺍﺀ ﻣﻦ ﺣﻴﺚ ﺍﻟﺪﻗﺔ ﻭﺍﻟﺴﺮﻋﺔ ﺃﻭ ﻣﻦ ﺣﻴﺚ ﺗﺮﺷﻴﺪ ﺍﺳﺘﺨﺪﺍﻡ ﺍﳌﻮﺍﺭﺩ ﺍﳌﺘﺎﺣﺔ‪،‬‬
‫ﻭﺍﻟﻌﻤﻞ ﻋﻠﻰ ﻣﻮﺍﻛﺒﺔ ﺍﻟﺘﻄﻮﺭ ﰲ ﻣﻨﻈﻮﻣﺔ ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ‪ .‬ﳝﻜﻦ ﺇﳚﺎﺯ ﺃﻫﻢ ﺇﳒﺎﺯﺍﺕ ﻗﻄﺎﻉ ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ ﰲ ﳎﺎﻝ ﺍﻟﺒﺤﺚ‬
‫ﺍﻟﻌﻠﻤﻲ ﻭﺍﻟﺘﻄﻮﺭ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻲ ﰲ ﺍﻟﻨﻘﺎﻁ ﺍﻟﺘﺎﻟﻴﺔ‪:‬‬
‫)ﺑﻠﻮﻝ‪ ،2023 ،‬ﺻﻔﺤﺔ ‪(494،495‬‬
‫‪ -‬ﺗﻮﺣﻴﺪ ﻋﻤﻠﻴﺔ ﺍﻟﻨﺸﺮ ﺍﻟﻌﻠﻤﻲ ﻣﻦ ﺧﻼﻝ ﺇﻧﺸﺎﺀ ﺍﻟﺒﻮﺍﺑﺔ ﺍﻟﻮﻃﻨﻴﺔ ﻟﻠﻤﺠﻼﺕ )‪:(ASJP‬‬
‫ﺗﻌﺘﱪ ﻫﺬﻩ ﺍﻟﺒﻮﺍﺑﺔ ﺃﻫﻢ ﺍﻟﱪﺍﻣﺞ ﺍﻟﱵ ﺷﺮﻋﺖ ﻓﻴﻬﺎ ﺍﳉﻬﺔ ﺍﳌﺨﺘﺼﺔ ﰲ ﳎﺎﻝ ﺗﺮﻗﻴﺔ ﺍﻟﺒﺤﺚ ﺍﻟﻌﻠﻤﻲ ﻭﺫﻟﻚ ﻣﻦ ﺧﻼﻝ‬
‫ﺇﻧﺸﺎﺀ ﻣﻨﺼﺔ ﺭﻗﻤﻴﺔ ﻳﺘﻢ ﻣﻦ ﺧﻼﳍﺎ ﺇﺭﺳﺎﻝ ﺍﳌﻘﺎﻻﺕ ﻟﻠﻨﺸﺮ ﰲ ﳐﺘﻠﻒ ﺍ‪‬ﻼﺕ ﺍﻟﻮﻃﻨﻴﺔ ﻣﻬﻤﺎ ﻛﺎﻥ ﺗﺼﻨﻴﻔﻬﺎ ﻭﺫﻟﻚ‬
‫ﻣﻦ ﺍﻟﻮﻟﻮﺝ ﺍﱃ ﺍﳌﻮﻗﻊ ﺍﻟﺮﲰﻲ‪ / https://www.asjp.cerist.dz:‬ﺗﺘﺠﻠﻰ ﺃﳘﻴﺔ ﻫﺬﻩ ﺍﳌﻨﺼﺔ ﰲ ﺗﺴﻬﻴﻞ ﻋﻤﻠﻴﺔ‬
‫ﺍﻟﻨﺸﺮ ﰲ ﺍ‪‬ﻼﺕ ﺍﻟﻌﻠﻤﻴﺔ ﺍﻟﻮﻃﻨﻴﺔ ﲝﻴﺚ ﻳﺘﻢ ﻣﻌﺎﳉﺔ ﻃﻠﺒﺎﺕ ﺍﻟﻨﺸﺮ ﺇﻟﻜﺘﺮﻭﻧﻴﺎ ﻭﺍﻟﺮﺩ ﺑﻨﻔﺲ ﺍﻟﻮﺳﻴﻠﺔ ﺇﱃ ﻏﺎﻳﺔ ﻧﺸﺮ‬
‫ﺍﳌﻘﺎﻝ ﺃﻭ ﺭﻓﻀﻪ‪.‬‬
‫‪ -‬ﺗﻔﻌﻴﻞ ﻣﻨﺼﺔ ﺍﻟﺘﻌﻠﻴﻢ )‪:(E-Learning‬‬
‫ﺗﻌﺪ ﻫﺬﻩ ﺍﳌﻨﺼﺔ ﲟﺜﺎﺑﺔ ﺍﻟﻔﻀﺎﺀ ﺍﻟﺬﻱ ﻳﻮﻓﺮ ﻛﻞ ﺍﳌﻌﻠﻮﻣﺎﺕ ﺍﻟﱵ ﳛﺘﺎﺟﻬﺎ ﺍﻟﻄﺎﻟﺐ ﻻﺳﻴﻤﺎ ﺍﻹﻋﻼﻧﺎﺕ ﺍﻟﱵ ﲣﺺ‬
‫ﺍﻟﻌﻤﻞ ﺍﻟﺒﻴﺪﺍﻏﻮﺟﻲ‪ ،‬ﻣﺜﻞ ﺑﺮﻧﺎﻣﺞ ﺍﻟﺘﻮﺯﻳﻊ ﺍﻷﺳﺒﻮﻋﻲ‪ ،‬ﺑﺮﻧﺎﻣﺞ ﺍﻻﻣﺘﺤﺎﻧﺎﺕ‪ ،‬ﳏﺎﺿﺮ ﺍﳌﺪﺍﻭﻻﺕ ﺑﺎﻹﺿﺎﻓﺔ ﻟﺘﻔﻌﻴﻞ‬
‫ﻋﻤﻠﻴﺔ ﺍﻟﺘﻌﻠﻴﻢ ﻋﻦ ﺑﻌﺪ ﻣﻦ ﺧﻼﻝ ﺇﻣﻜﺎﻧﻴﺔ ﺍﻻﻃﻼﻉ ﻭﲢﻤﻴﻞ ﳐﺘﻠﻒ ﺍﶈﺎﺿﺮﺍﺕ ﻭﺍﻟﺪﺭﻭﺱ ﺍﳌﻮﺿﻮﻋﺔ ﻣﻦ ﻗﺒﻞ‬
‫ﺍﻷﺳﺎﺗﺬﺓ ﻣﻦ ﺣﺴﺎﺑﺎ‪‬ﻢ ﰲ ﺍﳌﻨﺼﺔ‪.‬‬

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 ‫ﺃﺒﺤﺎﺙ ﺍﻝﻤﻠﺘﻘﻰ ﺍﻝﻭﻁﻨﻲ ﺤﻭل‪ :‬ﺠﻭﺩﺓ ﺍﻝﺨﺩﻤﺎﺕ ﻓﻲ ﻅل ﺍﻝﺘﺤﻭل ﺍﻝﺭﻗﻤﻲ ﻭﺍﻹﺩﺍﺭﺓ‬
‫‪ISBN : 999-999-99-99‬‬ ‫ﺍﻻﻝﻜﺘﺭﻭﻨﻴﺔ ﻓﻲ ﺍﻝﻤﺅﺴﺴﺎﺕ ﺍﻝﺠﺯﺍﺌﺭﻴﺔ ﺭﻫﺎﻨﺎﺕ ﻭﺘﺤﺩﻴﺎﺕ‬
‫ﺘﻘﻴﻴﻡ ﺍﻝﻭﺍﻗﻊ ﻭﺍﺴﺘﺸﺭﺍﻑ ﺍﻝﻭﺍﻗﻊ‬

‫‪ -‬ﺇﻧﺸﺎﺀ ﺍﳌﻨﺼﺔ ﺍﻟﺮﻗﻤﻴﺔ )‪:(PROGRES‬‬

‫ﺗﻌﺪ ﺃﻫﻢ ﻣﻨﺼﺔ ﳌﺘﺎﺑﻌﺔ ﺍﻟﻄﻠﺒﺔ ﺧﻼﻝ ﻣﺴﺎﺭﻫﻢ ﺍﳉﺎﻣﻌﻲ‪ ،‬ﻛﻤﺎ ﺗﺘﻴﺢ ﳍﻢ ﺍﳊﺼﻮﻝ ﻋﻠﻰ ﺑﻌﺾ ﺍﳋﺪﻣﺎﺕ ﻣﺜﻞ ﲢﻤﻴﻞ‬
‫ﻭﺛﺎﺋﻖ ﺍﻟﺘﺴﺠﻴﻞ ﺍﳉﺎﻣﻌﻲ‪ ،‬ﻛﻤﺎ ﻳﺘﻢ ﺍﺳﺘﻌﻤﺎﻝ ﻧﻔﺲ ﺍﳌﻨﺼﺔ ﻟﻸﺳﺘﺎﺫ ﺍﳉﺎﻣﻌﻲ ﺍﻟﺬﻱ ﻳﺘﺤﺼﻞ ﻋﻠﻰ ﺣﺴﺎﺏ ﺧﺎﺹ‬
‫ﻣﻦ ﺧﻼﻟﻪ ﳝﻜﻦ ﻟﻪ ﺍﻟﻮﻟﻮﺝ ﺍﻟﱵ ﺗﻮﻓﺮ ﻟﻪ ﻧﻮﻋﲔ ﻣﻦ ﺍﳋﺪﻣﺎﺕ ﻓﻬﻲ ﺗﻮﻓﺮ ﺍﳌﺴﺎﺭ ﺍﳌﻬﲏ ﻟﻸﺳﺘﺎﺫ ﻭﻳﺘﻢ ﺇﻳﺪﺍﻉ ﻣﻠﻔﺎﺕ‬
‫ﺍﻟﺘﺄﻫﻴﻞ ﺍﳉﺎﻣﻌﻲ ﺃﻭ ﺍﻷﺳﺘﺎﺫﻳﺔ ﰲ ﻧﻔﺲ ﺍﳌﻨﺼﺔ‪ ،‬ﻛﻤﺎ ﻳﺘﻢ ﺍﺳﺘﻌﻤﺎﳍﺎ ﻟﺘﺴﺠﻴﻞ ﻋﻼﻣﺎﺕ ﺍﻟﻄﻠﺒﺔ ﰲ ﺍﻟﻔﻀﺎﺀ ﺍﳋﺎﺹ‬
‫ﺑﺎﻟﺘﻌﻠﻴﻢ‪.‬‬
‫‪ -‬ﺗﻔﻌﻴﻞ ﺗﻘﻨﻴﺔ ﺍﻟﺘﺨﺎﻃﺮ ﻋﻦ ﺑﻌﺪ ﰲ ﳎﺎﻝ ﺍﻟﻨﺸﺎﻃﺎﺕ ﺍﻟﻌﻠﻤﻴﺔ‪:‬‬
‫ﺗﻌﺘﱪ ﻋﻤﻠﻴﺔ ﺍﻟﺘﺴﺠﻴﻞ ﺍﻟﺼﻮﰐ ﺍﻟﱵ ﺗﺘﻢ ﻣﻦ ﺧﻼﻝ ﺍﳌﻨﺼﺎﺕ ﺍﻟﺮﻗﻤﻴﺔ ﻣﺜﻞ ﻣﻨﺼﺔ ﻣﻮﺩﻝ ﻣﻦ ﺃﻫﻢ ﻭﺳﺎﺋﻞ ﺍﻟﺘﻌﻠﻴﻢ‬
‫ﻋﻦ ﺑﻌﺪ ﻭﺍﻷﻛﺜﺮ ﻓﻌﺎﻟﻴﺔ ﻣﻘﺎﺭﻧﺔ ﺑﺎﻟﺘﻌﻠﻴﻢ ﻣﻦ ﺧﻼﻝ ﺍﻟﻮﺛﺎﺋﻖ ﺍﻟﻮﺭﻗﻴﺔ ﺍﳌﻜﺘﻮﺑﺔ ﻷﻥ ﺍﺳﺘﻌﻤﺎﻝ ﺗﻘﻨﻴﺔ ﺍﻟﺼﻮﺕ ﻭﺍﻟﻔﻴﺪﻳﻮ‬
‫ﻳﻮﺻﻞ ﺍﳌﻌﻠﻮﻣﺔ ﺃﺣﺴﻦ ﺑﺎﻟﻨﺴﺒﺔ ﻟﻠﻘﺎﺭﺉ ﻋﻠﻰ ﺧﻼﻑ ﺍﻟﻮﺳﺎﺋﻞ ﺍﻷﺧﺮﻯ‪ .‬ﻭﰲ ﻧﻔﺲ ﺍﻟﺼﺪﺩ ﰎ ﺇﺻﺪﺍﺭ ﺍﻟﺘﻌﻠﻴﻤﺔ‬
‫ﺍﻟﻮﺯﺍﺭﻳﺔ ﺭﻗﻢ ‪ 1792‬ﺑﺘﺎﺭﻳﺦ ‪2022/11/26‬ﺍﻟﱵ ﺗ‪‬ﻠﺢ ﻋﻠﻰ ﺗﻔﻌﻴﻞ ﻣﻨﺼﺔ "ﻣﻮﺩﻳﻞ‪ " Moodle‬ﻟﺘﺪﺭﻳﺲ‬
‫ﺍﻟﻮﺣﺪﺍﺕ ﺍﻷﻓﻘﻴﺔ ﻋﻦ ﺑ‪‬ﻌﺪ‪ ،‬ﻭﻗﺪ ﺃﳊﺖ ﺍﻟﺘﻌﻠﻴﻤﺔ ﻋﻠﻰ ﺿﺮﻭﺭﺓ ﻭﺿﻊ ﻫﺬﻩ ﺍﳌﻨﺼﺔ ﺣﻴﺰ ﺍﳋﺪﻣﺔ ﳌﺨﺘﻠﻒ ﺍﳌﺆﺳﺴﺎﺕ‬
‫ﺍﳉﺎﻣﻌﻴﺔ‪ ،‬ﻣﻊ ﻓﺘﺢ ﺣﺴﺎﺑﺎﺕ ﻟﻸﺳﺎﺗﺬﺓ ﺍﻟﺬﻳﻦ ﻳﺪﺭﺳﻮﻥ ﺗﻠﻚ ﺍﻟﻮﺣﺪﺍﺕ ﻭﺇﺟﺮﺍﺀ ﺗﻜﻮﻳﻦ ﳍﻢ‪ ،‬ﺑﺎﻹﺿﺎﻓﺔ ﺇﱃ ﺇﻧﺸﺎﺀ‬
‫ﻋﻨﺎﻭﻳﻦ ﺑﺮﻳﺪ ﺍﻟﻜﺘﺮﻭﻧﻴﺔ ﻣﺆﺳﺴﺎﺗﻴﺔ ﻟﻠﻄﻠﺒﺔ‪.‬‬

‫ﺇﻥ ﺍﻋﺘﻤﺎﺩ ﺍﳌﻨﺼﺎﺕ ﺍﻟﺮﻗﻤﻴﺔ ﻭﺍﳌﻮﺍﻗﻊ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺍﻟﱵ ﻃﺒﻘﺘﻬﺎ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ ﺍﻟﱵ ﺗﻄﺮﻗﻨﺎ ﺇﻟﻴﻬﺎ ﻻ ﺷﻚ ﺃﻧﻪ‬
‫ﺧﻔﻒ ﺍﻟﻀﻐﻂ ﻋﻠﻰ ﻣﻮﻇﻔﻲ ﺗﻠﻚ ﺍﳌﺆﺳﺴﺎﺕ ﺣﻴﺚ ﻳﺸﻜﻞ ﺍﻟﻌﺪﺩ ﺍﻟﻜﺒﲑ ﻣﻦ ﺍﳌﻮﺍﻃﻨﲔ ﺃﻭ ﺍﻟﻄﻠﺒﺔ ﻫﺬﺍ ﺍﻟﻀﻐﻂ‪ .‬ﻓﻘﺪ‬
‫ﺃﻇﻬﺮﺕ ﻫﺬﻩ ﺍﳌﻨﺼﺎﺕ ﻭﺍﳌﻮﺍﻗﻊ ﻧﺘﺎﺋﺞ ﺇﳚﺎﺑﻴﺔ ﻣﻦ ﺣﻴﺚ ﺳﻬﻮﻟﺔ ﺍﻹﺳﺘﻔﺎﺩﺓ ﻣﻦ ﺍﳋﺪﻣﺎﺕ ﻭﺣﻘﻘﺖ ﻣﺒﺪﺃ ﺍﻟﺸﻔﺎﻓﻴﺔ ﰲ‬
‫ﺍﻟﻜﺜﲑ ﻣﻦ ﺍﻹﺟﺮﺍﺀﺍﺕ‪ ،‬ﻭﻫﺬﺍ ﺩﻟﻴﻞ ﻋﻠﻰ ﺃﳘﻴﺔ ﺍﻟﻔﻀﺎﺀ ﺍﻹﻟﻜﺘﺮﻭﱐ‪/‬ﺍﻟﺮﻗﻤﻲ ﰲ ﻋﺼﺮﻧﺔ ﻭﲡﻮﻳﺪ ﺍﳋﺪﻣﺔ ﺍﻟﻌﻤﻮﻣﻴﺔ‪ .‬ﻏﲑ‬
‫ﺃﻧﻪ ﻣﺎﺯﻟﺖ ﻫﻨﺎﻙ ﺑﻌﺾ ﺍﻟﻨﻘﺎﺋﺺ ﺍﻟﱵ ﺷﻜﻠﺖ ﻋﺎﺋﻖ ﰲ ﻭﺟﻪ ﺗﻄﺒﻴﻖ ﻭﺗﻌﻤﻴﻢ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﻭﻳﺮﺟﻊ ﻫﺬﺍ ﻟﻮﺍﻗﻊ‬
‫ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﺍﻟﺬﻱ ﺍﻧﻌﻜﺲ ﻋﻠﻰ ﺇﳒﺎﺡ ﻣﺸﺮﻭﻉ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺑﺸﻜﻞ ﻋﺎﻡ‪.‬‬

‫‪ -5‬ﺭﻫﺎﻧﺎﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﻇﻞ ﻭﺍﻗﻊ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‪:‬‬

‫ﺃﻭﻻ‪ :‬ﻭﺍﻗﻊ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﰲ ﺍﳉﺰﺍﺋﺮ‪ :‬ﺃﺩﻯ ﺍﻟﺘﻘﺼﲑ ﰲ ﻋﻤﻠﻴﺎﺕ ﺍﻟﺘﺨﻄـﻴﻂ ﺍﻹﺩﺍﺭﻱ ﺳـﻮﺍﺀ ﺍﻻﺳـﺘﺮﺍﺗﻴﺠﻲ ﺃﻭ‬
‫ﺍﻟﺘﺸﻐﻴﻠﻲ ﻭﺍﻟﱵ ﺍﺳﺘﻨﺰﻓﺖ ﺍﳌﻮﺍﺭﺩ ﺍﳌﺨﺘﻠﻔﺔ ﰲ ﻣﺆﺳﺴﺎﺕ ﺍﻟﻘﻄﺎﻉ ﺍﻟﻌﺎﻡ‪ ،‬ﺃﺩﻯ ﻫﺬﺍ ﺍﻟﺘﻘﺼﲑ ﺍﱃ ﺑﺮﻭﺯ ﺍﻟﺘﺤﺪﻳﺎﺕ ﺍﻟـﱵ‬
‫ﺃﺧﺮﺕ ﺗﻘﺪﻡ ﺍﳌﺆﺳﺴﺎﺕ ﺍﳊﻜﻮﻣﻴﺔ ﺭﻗﻤﻴﺎ‪ .‬ﻭﰲ ﻫﺬﺍ ﺍﻟﺼﺪﺩ ﺑﺮﺯﺕ ﻋﺪﺓ ﺁﺭﺍﺀ ﺣﻮﻝ ﺃﺳﺒﺎﺏ ﺍﻟﻌﺮﺍﻗﻴﻞ ﻭﺍﻟﺼـﻌﻮﺑﺎﺕ‬
‫ﺍﻟﱵ ﺗﻮﺍﺟﻬﻬﺎ ﺍﻟﺪﻭﻟﺔ ﰲ ﻃﻤﻮﺣﻬﺎ ﳓﻮ ﲤﻜﲔ ﺍﻟﺮﻗﻤﻨﺔ ﰲ ﻗﻄﺎﻋﺎ‪‬ﺎ ﺍﳌﺨﺘﻠﻔﺔ‪ ،‬ﻭﳝﻜﻨﻨﺎ ﺭﺻﺪ ﺃﺑﺮﺯ ﻫﺬﻩ ﺍﻵﺭﺍﺀ ﻛﻤﺎ ﻳﻠﻲ‪:‬‬

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 ‫ﺇﳒﺎﺯﺍﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ )ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‪ ،‬ﺍﻟﻌﺪﻝ‪ ،‬ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ( ﰲ ﻇﻞ ﻭﺍﻗﻊ‬
‫ﻋﺎﺋﺸﺔ ﺑﻦ ﺃﲪﺪ‬
‫ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬

‫ﻳﺮﻯ ﻭﺯﻳﺮ ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ ﻭﺍﻟﺒﺤﺚ ﺍﻟﻌﻠﻤﻲ ﺃﻥ ﺇﺣﺪﻯ ﺍﻟﺼﻌﻮﺑﺎﺕ ﺍﻟﺮﺋﻴﺴﻴﺔ ﺍﻟﱵ ﺗﻮﺍﺟ‪‬ﻬﻬﺎ ﺍﳉﺰﺍﺋﺮ ﳓﻮ ﺍﻟﺘﺤﻮ‪‬ﻝ ﺍﻟﺮﻗﻤﻲ‬
‫ﺗﺮﺗﺒﻂ ﺑﺜﻼﺛﺔ ﻣﺴﺎﺋﻞ ﺃﻭﻻ‪ :‬ﺗﻜﻮﻳﻦ ﺍﳌﻮﻇﻔﲔ‪" ،‬ﻓﻨﺤﻦ ﺍﻟﻴﻮﻡ‪ ‬ﲝﺎﺟﺔ ﺇﱃ ﳐﺘﺼ‪‬ﲔ ﻣﺘﻤﻜﻨﲔ ﻣﻦ ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﻨﻈﻢ ﻭﺍﻷﺩﻭﺍﺕ‬
‫ﺍﻟﺮﻗﻤﻴﺔ ﻭﳍﻢ ﺍﻟﻘﺪﺭﺓ ﻋﻠﻰ ﺗﻄﻮﻳﺮ ﺍﻷﺩﻭﺍﺕ ﺍﳌﻨﺎﺳﺒﺔ‪ .‬ﻭﻋﻠﻴﻪ‪ ،‬ﻣﻦ ﺍﳌﻬﻢ‪ ‬ﺃﻥ ﻧﺆﺳ‪‬ﺲ ﺃﻃﺮﺍ ﻣﺮﺟﻌﻴﺔ ﻣﻦ ﺃﺟـﻞ ﺗﻜـﻮﻳﻦ‬
‫ﺃﺷﺨﺎﺹ ﻣﺆﻫ‪‬ﻠﲔ ﺩﻳﻨﺎﻣﻴﻜﻴﲔ ﻭﻣﺒﺘﻜﺮﻳﻦ‪ ،‬ﻟﺪﻳﻬﻢ ﻗﺎﺑﻠﻴﺔ ﺍﻟﺘﻌﻠﹼﻢ ﻣﺪﻯ ﺍﳊﻴﺎﺓ"‪ .‬ﻭﺗﺮﺗﺒﻂ ﺍﳌﺴﺄﻟﺔ ﺍﻟﺜﺎﻧﻴﺔ ﺑﺎﳌﻨﺼﺎﺕ ﺍﻟﺮﻗﻤﻴﺔ‪،‬‬
‫ﻭﺍﳌﻌﺪﺍﺕ‪ ،‬ﻭﺍﻟﱪﳎﻴﺎﺕ‪ ،‬ﻭﺃﻣﻦ ﺍﳌﻌﻠﻮﻣﺎﺕ‪ .‬ﺃﻣ‪‬ﺎ ﺍﳌﺴﺄﻟﺔ ﺍﻟﺜﺎﻟﺜﺔ‪ ،‬ﻓﺘﺮﺗﺒﻂ ﺑﺎﳉﺎﻧﺐ ﺍﻟﻌﻠﻤﻲ‪ ‬ﺃﻛﺜﺮ‪ ،‬ﻭﺗﺘﻌﻠﹼﻖ ﺑﺎﻟﻄﺮﻕ ﺍﳉﺪﻳﺪﺓ‬
‫ﻻﺳﺘﺨﺮﺍﺝ ﺍﳌﻌﺎﺭﻑ ﻣﻦ ﺍﻟﺒﻴﺎﻧﺎﺕ‪ ،‬ﺣﻴﺚ ﺃﻥﹼ ﺍﺳﺘﺨﺮﺍﺝ ﺍﳌﻌﺎﺭﻑ ﻣﻦ ﻛﻢ‪ ‬ﻏﲑ ﻣﻨﻈﻢ ﻣﻦ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻋﻠﻰ ﺳﺒﻴﻞ ﺍﳌﺜﺎﻝ ﻣﻦ‬
‫ﺍﻟﻜﻼﻡ ﺃﻭ ﺍﻟﻨﺼﻮﺹ ‪ -‬ﻣﻦ ﻣﻬﻤ‪‬ﺎﺕ ﺍﻟﺮﻳﺎﺿﻴﺎﺕ ﺍﳉﺪﻳﺪﺓ ﺍﳌﺴﻤﺎﺓ ﺑﺎﻟﺬﻛﺎﺀ ﺍﻻﺻﻄﻨﺎﻋﻲ‪ .‬ﻭﰲ ﺍﻟﻌﻠﻮﻡ ﻗﺪ ﻳﻜﻮﻥ ﻣﻦ ﺃﻫﻢ‪‬‬
‫ﺍﳌﻬﺎﻡ‪ ‬ﺍﻟﱵ ﲢﻈﻰ ﺑﺎﻷﻭﻟﻮﻳﺔ ﺃﻛﺜﺮ ﻣﻦ ﻏﲑﻫﺎ ﰲ ﺍﻹﻋﻼﻡ ﺍﻵﱄ ﻭﺍﻟﺮﻳﺎﺿﻴﺎﺕ‪ ،‬ﺣﻴﺚ ﺇﻥﹼ ﺍﳊﻠﻮﻝ ﺍﻟﱵ ﻳﻘـﺪ‪‬ﻣﻬﺎ ﺍﻟـﺬﹼﻛﺎﺀ‬
‫ﺍﻻﺻﻄﻨﺎﻋﻲ‪ ‬ﺿﺮﻭﺭﻳﺔ ﻣﻦ ﺃﺟﻞ ﺍﻟﺘﺤﻮ‪‬ﻝ ﺍﻟﺮﻗﻤﻲ‪ .‬ﻭﺳﻴﺤﺪ‪‬ﺩ ﺑﺮﻧﺎﻣﺞ ﺧﺎﺹ ﻳﺴﺘﻨﺪ ﺇﱃ ﺗﻘﻨﻴﺎﺗﻪ ﰲ ﺍ‪‬ﺎﻻﺕ‪ ‬ﺍﻟﻮﺍﻋﺪﺓﹶ ﳊﻞﹼ‬
‫ﺍﳌﺸﺎﻛﻞ ﺍﻻﺟﺘﻤﺎﻋﻴﺔ ﻭﺍﻻﻗﺘﺼﺎﺩﻳﺔ ﰲ ﺍﻟﻮﻃﻦ‪ ،‬ﻭﺍﻟﱵ ﻳﻨﺒﻐﻲ ﻟﻌﻠﻤﺎﺀ ﺍﳉﺰﺍﺋﺮ ﺍﻻﻋﺘﻤﺎﺩ ﻋﻠﻴﻬﺎ"‪) .‬ﺑﺪﺍﺭﻱ‪(2022 ،‬‬

‫ﺑﻴﻨﻤﺎ ﻳﻘﻮﻝ ﺭﺋﻴﺲ ﺍﻟﻠﺠﻨﺔ ﺍﻟﻮﻃﻨﻴﺔ ﻟﻠﺮﻗﻤﻨﺔ ﺑﺎﳌﻨﻈﻤﺔ ﺍﻟﻮﻃﻨﻴﺔ ﻟﻠﺘﺠﺎﺭﺓ ﻭﺍﻻﺳﺘﺜﻤﺎﺭ ﺍﻻﺟﺘﻤﺎﻋﻲ ﺃﻧـﻪ“ ﻳﻮﺟـﺪ ﺑﻌـﺾ‬
‫ﺍﳌﺸﺎﻛﻞ ﻭﺍﻟﻌﺮﺍﻗﻴﻞ ﻟﺘﺤﻘﻴﻖ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﰲ ﺍﳉﺰﺍﺋﺮ ﲟﺎ ﻓﻴﻬﺎ ﲣﻮﻑ ﺍﳌﻮﺍﻃﻦ ﺍﳉﺰﺍﺋﺮﻱ ﻣﻦ ﺍﻟﺮﻗﻤﻨﺔ ﺇﺿﺎﻓﺔ ﺍﱃ ﺍﻟﺒﻨﻴﺔ‬
‫ﺍﻟﺘﺤﺘﻴﺔ ﻛﻘﻄﺎﻉ ﺍﻻﻧﺘﺮﻧﺖ ﻭﻻﻣﺮﻛﺰﻳﺔ ﺍﻟﺒﻴﺎﻧﺎﺕ ﺣﻜﻮﻣﻲ ﳛﺘﻮﻱ ﻋﻠﻰ ﻛﻞ ﺍﻟﻮﺛﺎﺋﻖ‪ ”.‬ﻭﻣﻦ ﺟﻬﺔ ﺍﺧﺮﻯ ﺍﻭﺿـﺢ ﺃﻧـﻪ“‬
‫ﳚﺐ ﺣﻞ ﻣﺸﻜﻞ ﺍﻻﺗﺼﺎﻝ ﻭﺍﻻﻧﺘﺮﻧﺖ ﺑﺼﻔﺔ ‪‬ﺎﺋﻴﺔ‪ ،‬ﻭﺍﻟﺬﻫﺎﺏ ﺍﱃ ﻭﺿﻊ ﺍﺳﺘﺮﺍﺗﻴﺠﻴﺔ ﻟﺘﺴﻴﲑ ﺍﻟﺒﻴﺎﻧـﺎﺕ ﻭﻣﺸـﺮﻭﻉ‬
‫ﻣﺮﻛﺰ ﺍﻟﺒﻴﺎﻧﺎﺕ ﺍﳊﻜﻮﻣﻲ ﺍﺿﺎﻓﺔ ﳌﺸﺮﻭﻉ ﻣﺮﻛﺰ ﺍﳊﻮﺳﺒﺔ ﺍﳊﻜﻮﻣﻲ ﺣﻴﺚ ﳚﺐ ﺍﻹﺳﺮﺍﻉ ﺑﻌﻤﻠﻴﺔ ﺍﻟﺘﺠﺴﻴﺪ ﻓﺒﺪﻭ‪‬ﻢ ﻻ‬
‫ﳝﻜﻦ ﺍﳊﺪﻳﺚ ﻋﻠﻰ ﺭﻗﻤﻨﺔ ﺍﻟﻘﻄﺎﻉ ﺍﻟﻌﺎﻡ ﻭﺗﺄﻣﲔ ﺍﻟﺒﻴﺎﻧﺎﺕ‪) .‬ﻣﻜﻴﺪﺍﺵ‪(2022 ،‬‬

‫ﻛﻤﺎ ﻳﺮﻯ "ﻳﺰﻳﺪ ﺃﻗﺪﺍﻝ"‪ ،‬ﺍﳋﺒﲑ ﰲ ﳎﺎﻝ ﺍﻻﺗﺼﺎﻝ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻲ‪ ،‬ﺇﻥ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﰲ ﺍﳉﺰﺍﺋﺮ ﱂ ﻳﻌﺪ ﺧﻴﺎﺭ‪‬ﺍ‪ ،‬ﻭﺇﳕـﺎ‬
‫ﺣﺘﻤﻴﺔ ﺗ‪‬ﻤﻠﻴﻬﺎ ﺍﻟﺘﺤﺪﻳﺎﺕ ﺍﻵﻧﻴﺔ ﻭﺍﳌﺴﺘﻘﺒﻠﻴﺔ‪ ،‬ﻭﺃﺿﺎﻑ ﺃﻥ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﻣﺴﺎﺭ ﺍﺳﺘﺮﺍﺗﻴﺠﻲ ﻭﻣﺼﲑﻱ ﻟﻠﺪﻭﻟـﺔ‪ ،‬ﻟـﻪ‬
‫ﻋﻼﻗﺔ ﺑﻜﻞ ﺍﻟﻘﻄﺎﻋﺎﺕ ﺍﻻﺳﺘﺮﺍﺗﻴﺠﻴﺔ ﻭﺍﺳﺘﺸﺮﺍﻑ ﺍﳌﺴﺘﻘﺒﻠﻴﺎﺕ‪ ،‬ﻭﺃﻣﺎﻡ ﻫﺬﺍ ﺍﻟﺮﻫﺎﻥ ﺍﻻﺳﺘﺮﺍﺗﻴﺠﻲ‪ ،‬ﻳﺘﺴﺎﺀﻝ ﺍﳋﺒﲑ ﻋﻦ‬
‫ﺍﻹﻣﻜﺎﻧﻴﺎﺕ ﺍﳌﺎﺩﻳﺔ ﻭﺍﻟﺒﺸﺮﻳﺔ ﺍﳌﺆﻫ‪‬ﻠﺔ ﺍﻟﱵ ﻭ‪‬ﺿﻌﺖ ﻣﻦ ﺃﺟﻞ ﲢﻘﻴﻖ ﺍﻻﻧﺘﻘﺎﻝ ﺍﻟﺮﻗﻤﻲ؟ ﻭﺇﻥ ﻛﻨﺎ ﳕﺘﻠﻚ ﺭﺅﻳﺔ ﻭﺍﺿـﺤﺔ‬
‫ﺍﳌﻌﺎﱂ ﰲ ﳎﺎﻝ ﺍﻟﺘﺤﻮ‪‬ﻝ ﺍﻟﺮﻗﻤﻲ ﺇﱃ ﻏﺎﻳﺔ ﺳﻨﺔ ‪ ،2030‬ﻭﻫﻞ ﻣﺎ ﳚﺮﻱ ﻣﻦ ﻣﺸﺎﺭﻳﻊ ﻫﻮ ﺍﺳﺘﺠﺎﺑﺔ ﻓﻘﻂ ﻟﺘﺤﺪﻳﺎﺕ ﺁﻧﻴـﺔ‬
‫ﺃﻡ ﻣﻘﺎﺭﺑﺔ ﺑﻌﻴﺪﺓ ﺍﳌﺮﻣﻰ ﻭﺍﻷﻫﺪﺍﻑ‪ .‬ﻭﺃﻭﺿﺢ ﺃﻧﻪ ﺑﻌﺪ ﺛﻼﺙ ﺳﻨﻮﺍﺕ ﻣﻦ ﺇﻧﺸﺎﺀ ﻭﺯﺍﺭﺓ ﺍﻟﺮﻗﻤﻨﺔ ﻏﲑ ﺃﻥ ﺍﻟﻨﺘﺎﺋﺞ ﺑﻘﻴـﺖ‬
‫ﺩﻭﻥ ﻣﺴﺘﻮﻯ ﺍﻟﺘﻄﻠﻌﺎﺕ‪ ،‬ﻣﺸﲑ‪‬ﺍ ﺃﻥ ﺍﻟﻮﺯﺍﺭﺓ ﺗﺘﺤﺪﺙ ﻋﻦ ﻭﺟﻮﺩ ‪ 400‬ﻣﻨﺼﺔ‪ ،‬ﻏﲑ ﺃﻥ ﺍﳌﻮﺍﻃﻦ ﻟـﻴﺲ ﻋﻠـﻰ ﻋﻠـﻢ‬
‫ﺑﺎﻟﺘﺤﻮﻻﺕ ﺍﻟﺮﻗﻤﻴﺔ‪ ،‬ﻭﻳﻌﻮﺩ ﺍﻟﺴﺒﺐ ﺇﱃ ﻗﻠﺔ ﺍﻟﺘﻮﺍﺻﻞ ﻭﺍﻟﺘﻌﺒﺌﺔ ﺣﻮﻝ ﺍﻟﺘﺤﻮﻻﺕ ﺍﻟﺮﻗﻤﻴﺔ‪ ،‬ﻛﻤﺎ ﺷﺪ‪‬ﺩ ﻋﻠـﻰ ﺿـﺮﻭﺭﺓ‬

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 ‫ﺃﺒﺤﺎﺙ ﺍﻝﻤﻠﺘﻘﻰ ﺍﻝﻭﻁﻨﻲ ﺤﻭل‪ :‬ﺠﻭﺩﺓ ﺍﻝﺨﺩﻤﺎﺕ ﻓﻲ ﻅل ﺍﻝﺘﺤﻭل ﺍﻝﺭﻗﻤﻲ ﻭﺍﻹﺩﺍﺭﺓ‬
‫‪ISBN : 999-999-99-99‬‬ ‫ﺍﻻﻝﻜﺘﺭﻭﻨﻴﺔ ﻓﻲ ﺍﻝﻤﺅﺴﺴﺎﺕ ﺍﻝﺠﺯﺍﺌﺭﻴﺔ ﺭﻫﺎﻨﺎﺕ ﻭﺘﺤﺩﻴﺎﺕ‬
‫ﺘﻘﻴﻴﻡ ﺍﻝﻭﺍﻗﻊ ﻭﺍﺴﺘﺸﺭﺍﻑ ﺍﻝﻭﺍﻗﻊ‬

‫ﲢﺴﻴﺲ ﺍﳌﻮﺍﻃﻦ ﻭﲢﻔﻴﺰﻩ ﻣﻦ ﺃﺟﻞ ﺍﺳﺘﺨﺪﺍﻡ ﺍﳌﻨﺼ‪‬ﺎﺕ ﺍﻟﺮﻗﻤﻴﺔ ﻛﻤﻨﺼﱵ ﺍﻟﺪﻓﻊ ﺍﻹﻟﻜﺘﺮﻭﱐ ﻭﺍﺳﺘﺨﺮﺍﺝ ﻭﺛﺎﺋﻖ ﺍﳊﺎﻟـﺔ‬
‫ﺍﳌﺪﻧﻴﺔ ﻭﻫﺬﺍ ﻣﺎ ﺃﻋﺘﱪﻩ ﻣﻦ ﺃﻫﻢ ﺍﻟﺘﺤﺪﻳﺎﺕ‪ .‬ﻛﻤﺎ ﻳﺆﻛﺪ ﻫﺬﺍ ﺍﳋﺒﲑ ﺃﻥ ﻣﺎ ﻳﺘﻢ ﺇﳒﺎﺯﻩ ﻻ ﻳﺘﻢ ﺍﺳﺘﻐﻼﻟﻪ ﻭﺗﺜﻤﻴﻨﻪ ﺑﺎﻟﺸﻜﻞ‬
‫ﺍﳌﻨﺎﺳﺐ‪) .‬ﻟﺸﻤﻮﺕ‪(2023 ،‬‬

‫ﺛﺎﻧﻴﺎ‪ :‬ﺭﻫﺎﻧﺎﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ :‬ﳝﻜﻨﻨﺎ ﺍﺳﺘﺨﻼﺹ ﺃﻫﻢ ﺍﻟﺮﻫﺎﻧﺎﺕ ﻭﺍﻟﺼﻌﻮﺑﺎﺕ ﺍﻟﱵ ﺗﻮﺍﺟﻬﻬﺎ ﻣﺒﺎﺩﺭﺍﺕ ﺍﻟﺪﻭﻟﺔ ﰲ‬
‫ﺳﻌﻴﻬﺎ ﳓﻮ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺑﺪﻳﻼ ﻋﻦ ﺍﻹﺩﺍﺭﺓ ﺍﻟﺘﻘﻠﻴﺪﻳﺔ‪ ،‬ﻓﻴﻤﺎ ﻳﻠﻲ‪:‬‬

‫‪-‬ﺿﻌﻒ ﺍﻟﺒﻨﻴﺔ ﺍﻟﺘﺤﺘﻴﺔ‪:‬‬

‫ﺧﺼﻮﺻﺎ ﰲ ﺍﳉﺎﻧﺐ ﺍﻟﻼﻣﺎﺩﻱ ﻣﻦ ﺣﻴﺚ ﻣﺸﻜﻠﺔ ﺿﻌﻒ ﺗﺪﻓﻖ ﺍﻹﻧﺘﺮﻧﺖ ﻭﺇﻧﻘﻄﺎﻋﻬﺎ ﺃﺣﻴﺎﻧﺎ ﺑﺎﻹﺿﺎﻓﺔ ﺇﱃ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ‬
‫ﺍﳌﻼﺋﻤﺔ‪ ،‬ﻓﺘﻮﻓﺮ ﺍﳊﻮﺍﺳﻴﺐ ﻭﺍﻷﺟﻬﺰﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻟﻴﺲ ﻛﻔﻴﺎ ﻟﻠﺘﺤﻮﻝ ﳓﻮ ﻣﺸﺮﻭﻉ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﻓﻌﻠﻴﺎ‪ ،‬ﻻﺑﺪ‬
‫ﻣﻦ ﻣﻮﺍﻛﺒﺔ ﺍﻷﻧﻈﻤﺔ ﺍﳊﺪﻳﺜﺔ ﺧﺼﻮﺻﺎ ﻣﻊ ﻇﻬﻮﺭ ﺍﻟﺬﻛﺎﺀ ﺍﻹﺻﻄﻨﺎﻋﻲ ﻭﺍﻟﺬﻱ ﺑﺮﺯﺕ ﻣﻌﻪ ﺗﻘﻨﻴﺔ ﲢﻠﻴﻞ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻭﺍﻟﱵ‬
‫ﺑﺎﺗﺖ ﳏﺮﻙ ﲨﻴﻊ ﺍﻟﻌﻤﻠﻴﺎﺕ ﺍﻹﺩﺍﺭﻳﺔ ﻋﻠﻰ ﺍﳌﺴﺘﻮﻯ ﺍﻟﺪﻭﱄ‪.‬‬

‫‪-‬ﻋﺪﻡ ﺍﻟﺘﺒﲏ ﺍﻻﺳﺘﺮﺍﺗﻴﺠﻲ ﳌﺸﺮﻭﻉ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ‪:‬‬

‫ﻟﻘﺪ ﺣﺎﻭﻟﺖ ﺑﻌﺾ ﺍﳌﺆﺳﺴﺎﺕ ﺗﺴﺮﻳﻊ ﺗﻄﺒﻴﻖ ﻣﺸﺮﻭﻉ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﳌﺴﺎﻋﺪ‪‬ﺎ ﰲ ﲢﻘﻴﻖ ﻫﺪﻑ ﺍﻟﺘﻘﺮﺏ ﻣﻦ‬
‫ﺍﳌﻮﺍﻃﻦ ﻭﲢﺴﲔ ﺟﻮﺩﺓ ﺍﳋﺪﻣﺎﺕ ﺍﳌﻘﺪﻣﺔ ﳍﻢ‪ ،‬ﻭﻟﻜﻦ ﺩﻭﻥ ﺩﺭﺍﺳﺔ ﻣﻀﺒﻮﻃﺔ‪ ،‬ﻭﳍﺬﺍ ﳛﺘﺎﺝ ﺫﻟﻚ ﺍﳌﺸﺮﻭﻉ ﺇﱃ ﺇﻧﺸﺎﺀ‬
‫ﺍﺳﺘﺮﺍﺗﻴﺠﻴﺔ ﻟﻺﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻟﺘﺤﺪﻳﺪ ﺍﻷﻭﻟﻮﻳﺎﺕ ﰲ ﺗﻨﻔﻴﺬ ﺍﳋﺪﻣﺎﺕ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﻛﻤﺎ ﳚﺐ ﺃﻥ ﺗﺴﺘﻨﺪ ﺍﺳﺘﺮﺍﺗﻴﺠﻴﺔ‬
‫ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﺍﻟﻨﺎﺟﺤﺔ ﻋﻠﻰ ﲢﺪﻳﺪ ﺭﺅﻳﺔ ﺑﻌﻴﺪﺓ ﻭﻭﺍﺿﺤﺔ‪ ،‬ﻭﻛﻴﻔﻴﺔ ﺗﻔﻜﻴﻚ ﺗﻠﻚ ﺍﻟﺮﺅﻳﺔ ﺇﱃ ﺃﻫﺪﺍﻑ ﳏﺪﺩﺓ‬
‫ﻭﻗﺎﺑﻠﺔ ﻟﻠﻘﻴﺎﺱ‪.‬‬

‫‪-‬ﻧﻘﺺ ﺍﳌﻬﺎﺭﺍﺕ‪:‬‬

‫ﺗﺄﻣﲔ ﺍﳌﺴﺘﻮﻯ ﺍﻟﻜﺎﰲ ﻣﻦ ﺍﻟﻜﻮﺍﺩﺭ ﻭ ﺍﳌﻬﺎﺭﺍﺕ ﺍﻟﺒﺸﺮﻳﺔ ﺍﳌﺘﺨﺼﺼﺔ ﻭﺍﻟﱵ ﺗﺘﻘﻦ ﺍﻟﺘﻌﺎﻣﻞ ﻣﻊ ﺍﳌﺴﺘﺠﺪﺍﺕ ﺍﻟﺮﻗﻤﻴﺔ‬
‫ﻳﺸﻜﻞ ﺭﻫﺎﻧﺎ ﻛﺒﲑﺍ ﺃﻣﺎﻡ ﺍﻟﺪﻭﻟﺔ ﰲ ﺗﻮﺟﻬﻬﺎ ﳓﻮ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﻓﻬﻲ ﲢﺘﺎﺝ ﺇﱃ ﺧﻠﻖ ﺍﻟﺸﺮﺍﻛﺔ ﻭ ﺍﻟﺘﻌﺎﻭﻥ ﺍﳌﺒﺎﺷﺮ‬
‫ﻣﻊ ﺍﳉﺎﻣﻌﺎﺕ ﻭ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﺘﻌﻠﻴﻤﻴﺔ ﺍﳋﺎﺻﺔ ﻟﺘﺪﺭﻳﺐ ﻭ ﺗﺄﻫﻴﻞ ﺍﳌﻮﻇﻔﲔ‪ ،‬ﻭﺑﻨﺎﺀ ﻭﺗﻨﻤﻴﺔ ﳎﺘﻤﻌﺎﺕ ﺭﻗﻤﻴﺔ ﺩﺍﺧﻞ‬
‫ﻣﺆﺳﺴﺎ‪‬ﺎ ﻟﻠﻤﻮﻇﻔﲔ ﻗﺎﺩﺭﺓ ﻋﻠﻰ ﲨﻊ ﻭ ﺣﻮﻛﻤﺔ ﻭ ﺇﺩﺍﺭﺓ ﺍﻟﺒﻴﺎﻧﺎﺕ ﻭﺍﺳﺘﺨﻼﺹ ﺍﻟﻘﻴﻤﺔ ﺍﳊﻘﻴﻘﻴﺔ ﻣﻨﻬﺎ‪ ،‬ﻫﺬﻩ ﺍﳋﻄﻮﺓ‬

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 ‫ﺇﳒﺎﺯﺍﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ )ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‪ ،‬ﺍﻟﻌﺪﻝ‪ ،‬ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ( ﰲ ﻇﻞ ﻭﺍﻗﻊ‬
‫ﻋﺎﺋﺸﺔ ﺑﻦ ﺃﲪﺪ‬
‫ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬

‫ﺿﺮﻭﺭﻳﺔ ﻟﻠﻤﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ ﺍﻟﱵ ﺗﺘﻄﻠﻊ ﺇﱃ ﺗﺒﲏ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﻟﺘﺤﺴﲔ ﺧﺪﻣﺎ‪‬ﺎ ﻣﻦ ﺟﻬﺔ‪ ،‬ﻭﻣﻦ ﺟﻬﺔ‬
‫ﺃﺧﺮﻯ ﺍﻟﺘﺨﻠﺺ ﻣﻦ ﺿﻐﻂ ﺍﻟﻮﺟﻮﺩ ﺍﻟﺒﺸﺮﻱ ﻭﺗﺒﻌﺎﺗﻪ ﺍﳌﺮﻫﻘﺔ ﻧﻔﺴﻴﺎ ﻭﺑﺪﻧﻴﺎ ﺑﺎﻟﻨﺴﺒﺔ ﻟﻠﻤﻮﻇﻔﲔ‪.‬‬

‫ﺑﺎﻹﺿﺎﻓﺔ ﺍﱃ ﻣﺎ ﺳﺒﻖ ﻫﻨﺎﻙ ﺭﻫﺎﻧﺎﺕ ﺃﺧﺮﻯ ﺇﺩﺍﺭﻳﺔ ﻭﺍﻟﻘﺎﻧﻮﻧﻴﺔ ﻧﻮﺟﺰﻫﺎ ﻓﻴﻤﺎ ﻳﻠﻲ‪) :‬ﻓﺮﻛﻮﺱ‪ ،2015 ،‬ﺻﻔﺤﺔ ‪(9‬‬

‫‪ -‬ﻋﺠﺰ ﺍﳉﻬﺎﺯ ﺍﻟﻘﻀﺎﺋﻲ ﺍﳉﺰﺍﺋﺮﻱ ﻋﻠﻰ ﺇﳚﺎﺩ ﺻﻴﻎ ﻗﺎﻧﻮﻧﻴﺔ ﺗﺴﺘﺠﻴﺐ ﳌﺸﻜﻼﺕ ﻭﻋﻮﺍﺋﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ‬
‫ﻓﻤﺴﺄﻟﺔ ﺗﻌﻤﻴﻢ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳊﺪﻳﺜﺔ ﺣﻴﺰ ﺍﻟﻨﺸﺎﻁ ﺍﻹﺩﺍﺭﻱ ﻳﻄﺮﺡ ﻋﺪﻳﺪ ﺍﻟﺘﺴﺎﺅﻻﺕ ﺗﺘﻌﻠﻖ ﺑﺎﳉﻮﺍﻧﺐ ﺍﻟﻘﺎﻧﻮﻧﻴﺔ‬
‫ﻭﻳﻔﺮﺽ ﻋﻠﻰ ﺍﳉﻬﺎﺕ ﺍﳌﺨﺘﺼﺔ ﺇﻋﺎﺩﺓ ﺍﻟﻨﻈﺮ ﰲ ﺍﻷﻃﺮ ﺍﻟﻘﺎﻧﻮﻧﻴﺔ ﺍﳌﻌﻤﻮﻝ ‪‬ﺎ‪.‬‬
‫‪ -‬ﺇﻥ ﳏﺎﻭﻟﺔ ﺇﻟﻐﺎﺀ ﺍﳌﻌﺎﻣﻼﺕ ﺍﻟﻮﺭﻗﻴﺔ ﰲ ﺍﻹﺩﺍﺭﺍﺕ ﺗﻄﺮﺡ ﺇﺷﻜﺎﻟﻴﺔ ﻣﻘﺎﻭﻣﺔ ﺍﻟﺘﻐﻴﲑ ﺳﻮﺍﺀ ﺑﺎﻟﻨﺴﺒﺔ ﻟﻠﻤﺴﺘﺨﺪﻣﲔ ﺃﻭ‬
‫ﺑﺎﻟﻨﺴﺒﺔ ﻟﻠﺠﻬﺎﺕ ﺍﻟﻘﻀﺎﺋﻴﺔ ﻟﺬﻟﻚ ﻣﻦ ﺍﻷﳘﻴﺔ ﲟﻜﺎﻥ ‪‬ﻴﺊ ﺃﺭﺿﻴﺔ ﺍﻟﺘﻐﻴﲑ‪ ،‬ﻓﺘﺮﲨﺔ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺍﱃ ﺍﻟﻮﺍﻗﻊ‬
‫ﺍﳌﻠﻤﻮﺱ ﳛﺘﺎﺝ ﺍﱃ ﻭﻋﻲ ﺍﺟﺘﻤﺎﻋﻲ ﻭﻣﺴﺎﻧﺪﺓ ﻣﻦ ﻗﺒﻞ ﺍﻟﻌﺎﻣﻠﲔ ﻭﳐﺘﻠﻒ ﺍﻹﺩﺍﺭﺍﺕ ﻭﺍﳍﻴﺌﺎﺕ ﺍﳌﻌﻨﻴﺔ ﳍﺬﺍ ﺍﻟﺘﺤﻮﻝ‬
‫ﲝﻴﺚ ﳚﺐ ﺃﻥ ﻳﻜﻮﻧﻮﺍ ﻣﻬﻴﺆﻭﻥ ﻟﺘﻘﺒﻞ ﺍﻷﻧﻈﻤﺔ ﺍﳉﺪﻳﺪﺓ‪ ،‬ﻭﻫﻲ ﻋﻨﺎﺻﺮ ﺃﺳﺎﺳﻴﺔ ﻟﻨﺠﺎﺡ ﻋﻤﻠﻴﺔ ﺍﻟﺘﺤﻮﻝ ﳓﻮ ﺍﻹﺩﺍﺭﺓ‬
‫ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‬
‫‪ -‬ﺇﳒﺎﺯ ﺍﻷﻋﻤﺎﻝ ﺍﻹﺩﺍﺭﻳﺔ ﻭﻓﻘﺎ ﻹﺟﺮﺍﺀﺍﺕ ﻣﻌﻘﺪﺓ ﻣﻦ ﺃﻣﺜﻠﺔ ﺫﻟﻚ ﺍﳊﺎﺟﺔ ﳊﻴﺎﺯﺓ ﻣﻮﺍﻓﻘﺔ ﺑﻌﺾ ﺍﻟﺘﻨﻈﻴﻤﺎﺕ‬
‫ﺍﻻﺳﺘﺸﺎﺭﻳﺔ‪ ،‬ﺩﻋﻢ ﺍﻷﻧﺸﻄﺔ ﺍﺣﺘﺮﺍﻡ ﻗﻮﺍﻋﺪ ﺍﻟﻜﻔﺎﺀﺓ ﻭﻧﺸﺮ ﺍﻟﻌﻤﻞ ﺍﻹﺩﺍﺭﻱ ﺣﺴﺐ ﺍﳊﺎﺟﺔ ﺇﻥ ﻫﺬﻩ ﺍﳌﻌﻄﻴﺎﺕ‬
‫ﺗﺼﻌﺐ ﻣﻦ ﺍﻟﻌﻤﻞ ﺑﺎﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳊﺪﻳﺜﺔ ﻭﺗﻜﻴﻔﻴﻴﻬﺎ ﻣﻊ ﻧﻈﺎﻡ ﺍﻷﻋﻤﺎﻝ ﺍﻹﺩﺍﺭﻳﺔ ﺍﳌﻌﻘﺪﺓ‬

‫ﺍﳋﺎﲤﺔ‪:‬‬

‫ﺑﺎﻟﺮﻏﻢ ﻣﻦ ﺍﳉﻬﻮﺩ ﺍﻟﱵ ﺑﺪﻟﺘﻬﺎ ﺍﻟﺪﻭﻟﺔ ﰲ ﺇﻃﺎﺭ ﺗﻄﺒﻴﻖ ﻭﺗﻌﻤﻴﻢ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﺫﻟﻚ ﻣﻦ ﺧﻼﻝ ﲡﺴﻴﺪ ﺍﻟﻌﺪﻳﺪ‬
‫ﻣﻦ ﺍﳌﺒﺎﺩﺭﺍﺕ ﻭ ﺍﳌﺮﺗﺒﻄﺔ ﺑﻌﺼﺮﻧﺔ ﺍﻹﺩﺍﺭﺓ ﺍﻟﻌﻤﻮﻣﻴﺔ ﻓﺈﻥ ﻫﺬﻩ ﺍﻷﺧﲑﺓ ﻻﺯﺍﻟﺖ ﺑﻌﻴﺪﺓ ﻋﻦ ﺍﻟﻄﻤﻮﺣﺎﺕ ﺍﻟﱵ ﺗﺮﺗﻘﺐ‬
‫ﻣﻨﻬﺎ‪ ،‬ﻭﻫﺬﺍ ﻣﺎ ﺃﻛﺪﻩ ﺗﻘﺮﻳﺮ ﺍﻷﻣﻢ ﺍﳌﺘﺤﺪﺓ ‪ 2022‬ﲞﺼﻮﺹ ﻣﺆﺷﺮ ﺗﻨﻤﻴﺔ ﺍﳊﻜﻮﻣﺔ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ )‪(EGDI‬ﺣﻴﺚ‬
‫ﲢﺘﻞ ﺍﳉﺰﺍﺋﺮ ﺍﳌﺮﻛﺰ ‪ 112‬ﻋﺎﳌﻴﺎ‪ ،‬ﻭﻋﻠﻰ ﻫﺬﺍ ﺍﻷﺳﺎﺱ ﺗﺮﻯ ﺍﳌﻮﺍﻗﻊ ﺍﻟﺪﻭﻟﻴﺔ ﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﻻﺗﺼﺎﻻﺕ ﺃﻥ ﺍﳉﺰﺍﺋﺮ‬
‫ﻣﺎﺯﺍﻟﺖ ﺑﻌﻴﺪﺓ ﻋﻦ ﺍﻟﻮﺍﻗﻊ ﺍﻟﺮﻗﻤﻲ‪ ،‬ﺍﻷﻣﺮ ﺍﻟﺬﻱ ﻳﺘﻄﻠﺐ ﺇﺭﺍﺩﺓ ﺳﻴﺎﺳﻴﺔ ﻓﻌﻠﻴﺔ ﻟﺘﺪﺍﺭﻙ ﻫﺬﺍ ﺍﻟﺘﺄﺧﺮ ﺍﻟﺮﻗﻤﻲ ﻭﺑﺬﻝ ﺍﳌﺰﻳﺪ‬
‫ﻣﻦ ﺍﳌﺴﺎﻋﻲ ﻭ ﺍﳉﻬﻮﺩ ﰲ ﺇﻃﺎﺭ ﺇﳒﺎﺡ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪.‬‬

‫ﺍﻟﺘﻮﺻﻴﺎﺕ‪:‬‬

‫‪ -‬ﻋﻠﻰ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ ﺃﻥ ﺗﺄﺧﺬ ﻣﻨﻈﻮﺭ‪‬ﺍ ﻭﺍﺳﻌ‪‬ﺎ ﻭﺷﺎﻣﻼﹰ ﻳﻨﻈﺮ ﺇﱃ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﺍﺳﺘﺮﺍﺗﻴﺠﻴ‪‬ﺎ ﻛﺄﺣﺪ‬
‫ﻋﻨﺎﺻﺮ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‪ ،‬ﻭﻋﻠﻴﻬﻢ ﻣﺮﺍﻋﺎﺓ ﺃﺳﺲ ﻭﻣﺘﻄﻠﺒﺎﺕ ﻫﺬﺍ ﺍﳌﻨﻈﻮﺭ ﺍﻻﺳﺘﺮﺍﺗﻴﺠﻲ‪.‬‬

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 ‫ﺃﺒﺤﺎﺙ ﺍﻝﻤﻠﺘﻘﻰ ﺍﻝﻭﻁﻨﻲ ﺤﻭل‪ :‬ﺠﻭﺩﺓ ﺍﻝﺨﺩﻤﺎﺕ ﻓﻲ ﻅل ﺍﻝﺘﺤﻭل ﺍﻝﺭﻗﻤﻲ ﻭﺍﻹﺩﺍﺭﺓ‬
‫‪ISBN : 999-999-99-99‬‬ ‫ﺍﻻﻝﻜﺘﺭﻭﻨﻴﺔ ﻓﻲ ﺍﻝﻤﺅﺴﺴﺎﺕ ﺍﻝﺠﺯﺍﺌﺭﻴﺔ ﺭﻫﺎﻨﺎﺕ ﻭﺘﺤﺩﻴﺎﺕ‬
‫ﺘﻘﻴﻴﻡ ﺍﻝﻭﺍﻗﻊ ﻭﺍﺴﺘﺸﺭﺍﻑ ﺍﻝﻭﺍﻗﻊ‬

‫ﳚﺐ ﺗﻌﺒﺌﺔ ﻭﺗﻮﻋﻴﺔ ﺍﳌﻮﻇﻔﲔ ﻭﺍﳌﻮﺍﻃﻨﲔ ﻋﻠﻰ ﺣﺪ ﺳﻮﺍﺀ ﺑﻀﺮﻭﺭﺓ ﺍﻟﺘﺨﻠﻲ ﻋﻦ ﺍﳌﻌﺎﻣﻼﺕ ﺍﻟﺘﻘﻠﻴﺪﻳﺔ‪ ،‬ﻭﺣﺜﻬﻢ ﻋﻠﻰ‬ ‫‪-‬‬
‫ﺍﺳﺘﺨﺪﺍﻡ ﺍﻟﺒﻄﺎﻗﺎﺕ ﻭﺍﳌﻮﺍﻗﻊ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﺍﳌﺘﺎﺣﺔ ﰲ ﺍﻟﻔﻀﺎﺀ ﺍﻟﺮﻗﻤﻲ‪.‬‬
‫‪ -‬ﳚﺐ ﺍﻟﺘﺄﻛﺪ ﻣﻦ ﺃﻥ ﺗﻄﺒﻴﻖ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﻣﺆﺳﺴﺎﺕ ﺍﻟﻘﻄﺎﻉ ﺍﻟﻌﺎﻡ ﻳﻀﻤﻦ ﺍﻟﺸﻔﺎﻓﻴﺔ ﻭﺍﳌﺴﺆﻭﻟﻴﺔ ﺍﻟﻜﺎﻣﻠﺔ‪.‬‬
‫‪ -‬ﳚﺐ ﺃﻥ ﻳﺘﻌﺎﻭﻥ ﺍﳌﺸﺮﻋﻮﻥ ﻭﺍﳌﻬﻨﻴﻮﻥ ﰲ ﺍ‪‬ﺎﻝ ﺍﻟﻘﺎﻧﻮﱐ ﻣﻊ ﺍﳋﱪﺍﺀ ﰲ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﻟﺘﻄﻮﻳﺮ ﻗﻮﺍﻧﲔ ﲢﻘﻖ‬
‫ﺍﻟﺘﻮﺍﺯﻥ ﺑﲔ ﺍﻟﺘﻄﻮﺭ ﺍﻟﺘﻜﻨﻮﻟﻮﺟﻲ ﻭﲪﺎﻳﺔ ﺍﳊﻘﻮﻕ ﻭﺍﻟﻘﻴﻢ ﺍﻷﺧﻼﻗﻴﺔ‪.‬‬

‫>=<‪ ;9‬ا‪89:‬ا‪:56‬‬
‫‪ -1‬ﺇﳝﺎﻥ ﻣﻜﻴﺪﺍﺵ‪ .(2022 ،10 16) .‬ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﺍﳉﺰﺍﺋﺮ ﺍﻣﺎﻡ ﲢﺪﻱ ﺍﻟﻮﺻﻮﻝ ﺍﱃ ﺍﻟﺴﻴﺎﺩﺓ ﺍﻟﺮﻗﻤﻴﺔ‪ .‬ﺗﺎﺭﻳﺦ ﺍﻻﺳﺘﺮﺩﺍﺩ‬
‫‪ ،2023 ،8 15‬ﻣﻦ ﺍﳌﺴﺘﺜﻤﺮ‪:‬‬
‫‪https://almostathmir.dz/%D8%A7%D9%84%D8%AA%D8%AD%D9%88%D9%84-‬‬
‫‪%D8%A7%D9%84%D8%B1%D9%82%D9%85%D9%8A-‬‬
‫‪%D8%A7%D9%84%D8%AC%D8%B2%D8%A7%D8%A6%D8%B1-‬‬
‫‪%D8%A7%D9%85%D8%A7%D9%85-%D8%AA%D8%AD%D8%AF%D9%8A-‬‬
‫‪/%D8%A7%D9%84%D9%88%D8%B5%D9%88‬‬
‫‪ -2‬ﺑﺴﻤﺔ ﺍﳊﺪﺍﺩ‪ ،‬ﻭ ﳏﻤﻮﺩ ﺇﺑﺮﺍﻫﻴﻢ‪ .(2018) .‬ﻣﻨﺸﺂﺕ ﺍﻷﻋﻤﺎﻝ ﻭ ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‪ .‬ﳎﻠﺔ ﺍﳉﻤﻌﻴﺔ ﺍﳌﺼﺮﻳﺔ ﻟﻨﻈﻢ ﺍﳌﻌﻠﻮﻭﻣﺎﺕ‬
‫ﻭﺗﻜﻨﻮﻟﻮﺟﻴﺎ ﺍﳊﺴﺎﺏ‪ ،‬ﺻﻔﺤﺔ ‪ .4‬ﰎ ﺍﻻﺳﺘﺮﺩﺍﺩ ﻣﻦ‬
‫‪https://jstc.journals.ekb.eg/article_116733.html‬‬

‫‪ -3‬ﺳﻠﻤﻰ ﺑﺸﺎﺭﻱ‪ .(2020 ،7 18) .‬ﺗﻄﻮﻳﺮ ﺍﻟﺮﻗﻤﻨﺔ ﰲ ﺍﳉﺰﺍﺋﺮ ﻛﺂﻟﻴﺔ ﳌﺮﺣﻠﺔ ﻣﺎ ﺑﻌﺪ ﺟﺎﺋﺤﺔ ﻛﻮﺭﻭﻧﺎ )ﻛﻮﻓﻴﺪ ‪Les .(19‬‬
‫‪ ،(3)36 ،cahiers du CREAD‬ﺍﻟﺼﻔﺤﺎﺕ ‪ .612-577‬ﰎ ﺍﻻﺳﺘﺮﺩﺍﺩ ﻣﻦ‬
‫‪https://www.asjp.cerist.dz/en/article/120927‬‬

‫‪ -4‬ﻋﺒﺪ ﺍﻟﻘﺎﺩﺭ ﻋﺒﺎﻥ‪ .(2016) .‬ﲢﺪﻳﺎﺕ ﺍﻻﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳉﺰﺍﺋﺮ‪ .‬ﺭﺳﺎﻟﺔ ﺩﻛﺘﻮﺭﺍﻩ ﻏﲑ ﻣﻨﺸﻮﺭﺓ ﰲ ﻋﻠﻢ ﺍﻹﺟﺘﻤﺎﻉ )ﺇﺩﺍﺭﺓ‬
‫ﻭﻋﻤﻞ( ﺟﺎﻣﻌﺔ ﺑﺴﻜﺮﺓ ﻗﺴﻢ ﻋﻠﻢ ﺍﻻﺟﺘﻤﺎﻉ ﻛﻠﻴﺔ ﺍﻟﻌﻠﻮﻡ ﺍﻻﻧﺴﺎﻧﻴﺔ ﻭ ﺍﻻﺟﺘﻤﺎﻋﻴﺔ‪ .‬ﺍﳉﺰﺍﺋﺮ‪ ،‬ﺭﺳﺎﻟﺔ ﺩﻛﺘﻮﺭﺍﻩ ﻏﲑ ﻣﻨﺸﻮﺭﺓ‬
‫ﰲ ﻋﻠﻢ ﺍﻹﺟﺘﻤﺎﻉ )ﺇﺩﺍﺭﺓ ﻭﻋﻤﻞ( ﺟﺎﻣﻌﺔ ﺑﺴﻜﺮﺓ‪.‬‬

‫‪ -5‬ﻋﺒﺪ ﺍﻟﻜﺮﱘ ﻋﺸﻮﺭ‪ .(2010) .‬ﺩﻭﺭ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔﰲ ﺗﺮﺷﻴﺪ ﺍﳋﺪﻣﺔ ﺍﻟﻌﻤﻮﻣﻴﺔ ﰲ ﺍﻟﻮﻻﻳﺎﺕ ﺍﳌﺘﺤﺪﺓ ﺍﻷﻣﺮﻳﻜﻴﺔ ﻭ ﺍﳉﺰﺍﺋﺮ‪.‬‬
‫ﻣﺬﻛﺮﺓ ﻟﻨﻴﻞ ﺷﻬﺎﺩﺓ ﻣﺘﺠﺴﺘﲑ ﰲ ﺍﻟﻌﻠﻮﻡ ﺍﻟﺴﻴﺎﺳﻴﺔ ﻭ ﺍﻟﻌﻼﻗﺎﺕ ﺍﻟﺪﻭﻟﻴﺔ‪،‬ﻛﻠﻴﺔ ﺍﳊﻘﻮﻕ ﻭ ﺍﻟﻌﻠﻮﻡ ﺍﻟﺴﻴﺎﺳﻴﺔ‪ ،‬ﺟﺎﻣﻌﺔ ﻗﺴﻨﻄﻴﻨﺔ‬
‫ﺟﺎﻣﻌﺔ ﺍﻻﺧﻮﺓ ﻣﻨﺘﻮﺭﻱ‪ .‬ﺍﳉﺰﺍﺋﺮ‪ .‬ﰎ ﺍﻻﺳﺘﺮﺩﺍﺩ ﻣﻦ‬
‫‪https://bu.umc.edu.dz/theses/politique/AACH3147.pdf‬‬

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 ‫ﺇﳒﺎﺯﺍﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳌﺆﺳﺴﺎﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ )ﺍﻹﺩﺍﺭﺓ ﺍﶈﻠﻴﺔ‪ ،‬ﺍﻟﻌﺪﻝ‪ ،‬ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ( ﰲ ﻇﻞ ﻭﺍﻗﻊ‬
‫ﻋﺎﺋﺸﺔ ﺑﻦ ﺃﲪﺪ‬
‫ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ‬

‫‪ -6‬ﻋﻠﻲ ﳏﻤﺪ ﺍﳋﻮﺭﻱ‪ .(2021) .‬ﺍﳊﻜﻮﻣﺔ ﺍﻟﺮﻗﻤﻴﺔ‪:‬ﻣﻔﺎﻫﻴﻢ ﻭﳑﺎﺭﺳﺎﺕ‪ .‬ﲨﻬﻮﺭﻳﺔ ﻣﺼﺮ ﺍﻟﻌﺮﺑﻴﺔ‪ :‬ﺇﺻﺪﺍﺭﺍﺕ ﺍﳌﻨﻈﻤﺔ ﺍﻟﻌﺮﺑﻴﺔ ﻟﻠﺘﻨﻤﻴﺔ‬
‫ﺍﻹﺩﺍﺭﻳﺔ‪ -‬ﺟﺎﻣﻌﺔ ﺍﻟﺪﻭﻝ ﺍﻟﻌﺮﺑﻴﺔ‪ .‬ﰎ ﺍﻻﺳﺘﺮﺩﺍﺩ ﻣﻦ ‪https://www.arab-digital-‬‬
‫‪economy.org/2021/05.pdf‬‬

‫‪ -7‬ﻋﻤﺎﺩ ﻟﺒﻴﺪ‪ ،‬ﻭ ﺑﻼﻝ ﻣﻮﺍﺯﻱ‪ .(2021) .‬ﺭﻗﻤﻨﺔ ﺧﺪﻣﺎﺕ ﺍﳌﺮﻓﻖ ﺍﻟﻌﺎﻡ ﰲ ﺍﳉﺰﺍﺋﺮ‪:‬ﺍﻟﻮﺍﻗﻊ‪ ،‬ﺍﻵﻓﺎﻕ‪ ،‬ﺍﻟﺘﺤﺪﻳﺎﺕ )ﺍﻹﺻﺪﺍﺭ ﺍﳌﺮﻛﺰ‬
‫ﺍﻟﺪﳝﻘﺮﺍﻃﻲ ﺍﻟﻌﺮﰊ(‪ .‬ﺍﳉﺰﺍﺋﺮ‪ :‬ﺍﳌﺮﻛﺰ ﺍﻟﺪﳝﻘﺮﺍﻃﻲ ﺍﻟﻌﺮﰊ ﻟﻠﺪﺭﺍﺳﺎﺕ ﺍﻻﺳﺘﺮﺍﺗﻴﺠﻴﺔ ﻭﺍﻟﺴﻴﺎﺳﻴﺔ ﻭﺍﻻﻗﺘﺼﺎﺩﻳﺔ‪ .‬ﰎ ﺍﻻﺳﺘﺮﺩﺍﺩ‬
‫ﻣﻦ ‪https://democraticac.de/?p=77826‬‬

‫‪ -8‬ﻋﻤﺎﺭ ﻟﺸﻤﻮﺕ‪ 7) .‬ﻣﺎﺭﺱ‪ .(2023 ،‬ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﰲ ﺍﳉﺰﺍﺋﺮ‪ ..‬ﺑﲔ ﺍﻟﺘﺤﺪﻳﺎﺕ ﻭﺍﻟﻌﺮﺍﻗﻴﻞ‪ .‬ﺗﺎﺭﻳﺦ ﺍﻻﺳﺘﺮﺩﺍﺩ ‪،8 15‬‬
‫‪ ،2023‬ﻣﻦ ﺟﺰﺍﺋﺮ ‪Ultra:‬‬
‫‪https://ultraalgeria.ultrasawt.com/%D8%A7%D9%84%D8%AA%D8%AD%D9%88%D9%‬‬
‫‪84-%D8%A7%D9%84%D8%B1%D9%82%D9%85%D9%8A-%D9%81%D9%8A-‬‬
‫‪%D8%A7%D9%84%D8%AC%D8%B2%D8%A7%D8%A6%D8%B1-‬‬
‫‪%D8%A8%D9%8A%D9%86-‬‬
‫‪%D8%A7%D9%84%D8%AA%D8%AD%D8%AF%D9%8A%D8%A7%D8%AA-‬‬
‫‪%D9%88%D8%A7%D9%84%D8%‬‬

‫‪ -9‬ﻓﺪﺍﺀ ﺣﺎﻣﺪ‪ .(2015) .‬ﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ ،‬ﺍﻷﺳﺲ ﺍﻟﻨﻀﺮﻳﺔ ﻭ ﺍﻟﺘﻄﺒﻴﻘﻴﺔ‪ .‬ﻋﻤﺎﻥ‪ :‬ﺩﺍﺭ ﺍﻟﺒﺪﺍﻳﺔ‪ ،‬ﺩﺍﺭ ﺍﳌﺴﺘﻘﺒﻞ‪ .‬ﰎ ﺍﻻﺳﺘﺮﺩﺍﺩ ﻣﻦ‬
‫‪https://books4arab.me/%D9%83%D8%AA%D8%A7%D8%A8-‬‬
‫‪%D8%A7%D9%84%D8%A5%D8%AF%D8%A7%D8%B1%D8%A9-‬‬
‫‪%D8%A7%D9%84%D8%A5%D9%84%D9%83%D8%AA%D8%B1%D9%88%D9%86%‬‬
‫‪D9%8A%D8%A9-%D8%A7%D9%84%D8%A3%D8%B3%D8%B3-‬‬
‫‪/%D8%A7%D9%84%D9%86%D8%B8%D8%B1‬‬

‫‪ -10‬ﻓﻬﻴﻤﺔ ﺑﻠﻮﻝ‪ .(2023 ،6 15) .‬ﺭﻗﻤﻨﺔ ﻗﻄﺎﻉ ﺍﻟﺘﻌﻠﻴﻢ ﺍﻟﻌﺎﱄ ﰲ ﺍﳉﺰﺍﺋﺮ‪ :‬ﻫﻞ ﺳﻴﺘﺤﻘﻖ ﺷﻌﺎﺭ ﺻﻔﺮ ﻭﺭﻕ ﰲ ﺍﳉﺎﻣﻌﺔ‪ .‬ﳎﻠﺔ‬
‫ﺍﳌﻔﻜﺮ‪ ،‬ﺻﻔﺤﺔ ‪ .495،494‬ﰎ ﺍﻻﺳﺘﺮﺩﺍﺩ ﻣﻦ ‪https://www.asjp.cerist.dz/en/article/225886‬‬

‫‪ -11‬ﻓﺆﺍﺫ ﺃﻭﺷﺎﺵ‪ ،‬ﻭ ﺃﻣﲔ ﻣﺰﻳﺎﱐ‪ .(2016) .‬ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﺍﳌﻔﺎﻫﻴﻢ‪،‬ﺍﻟﺴﻤﺎﺕ‪ ،‬ﺍﻟﻌﻨﺎﺻﺮ‪ .‬ﳎﻠﺔ ﺩﺭﺍﺳﺎﺕ ﺣﻮﻝ ﺍﳉﺰﺍﺋﺮ ﻭ‬
‫ﺍﻟﻌﺎﱂ‪ ،(4)1 ،‬ﺍﻟﺼﻔﺤﺎﺕ ‪ .20-1‬ﰎ ﺍﻻﺳﺘﺮﺩﺍﺩ ﻣﻦ‬
‫‪https://www.asjp.cerist.dz/en/article/63025‬‬

‫‪ -12‬ﻛﻤﺎﻝ ﺑﺪﺍﺭﻱ‪ 10) .‬ﻣﺎﺭﺱ‪ .(2022 ،‬ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﺣﺠﺮ ﺍﻷﺳﺎﺱ ﻣﻦ ﺃﺟﻞ ﺑﻨﺎﺀ ﺍﻗﺘﺼﺎﺩ ﻗﻮﻱ‪ .‬ﺗﺎﺭﻳﺦ ﺍﻻﺳﺘﺮﺩﺍﺩ ‪،8 15‬‬
‫‪ ،2023‬ﻣﻦ‬

‫‪http://www.ech-chaab.com/ar/%D8%A3%D8%B9%D9%85%D8%AF%D8%A9-%D9%88-‬‬
‫‪%D9%85%D9%82%D8%A7%D9%84%D8%A7%D8%AA/%D9%85%D8%B3%D8%A7‬‬
‫‪%D9%87%D9%85%D8%A7%D8%AA/item/188147-‬‬

‫‪20‬‬
 ‫ﺃﺒﺤﺎﺙ ﺍﻝﻤﻠﺘﻘﻰ ﺍﻝﻭﻁﻨﻲ ﺤﻭل‪ :‬ﺠﻭﺩﺓ ﺍﻝﺨﺩﻤﺎﺕ ﻓﻲ ﻅل ﺍﻝﺘﺤﻭل ﺍﻝﺭﻗﻤﻲ ﻭﺍﻹﺩﺍﺭﺓ‬
‫‪ISBN : 999-999-99-99‬‬ ‫ﺍﻻﻝﻜﺘﺭﻭﻨﻴﺔ ﻓﻲ ﺍﻝﻤﺅﺴﺴﺎﺕ ﺍﻝﺠﺯﺍﺌﺭﻴﺔ ﺭﻫﺎﻨﺎﺕ ﻭﺘﺤﺩﻴﺎﺕ‬
‫ﺘﻘﻴﻴﻡ ﺍﻝﻭﺍﻗﻊ ﻭﺍﺴﺘﺸﺭﺍﻑ ﺍﻝﻭﺍﻗﻊ‬

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‫‪ -13‬ﳏﻤﺪ ﺗﻴﺴﲑ‪ .(2022 ،11 26) .‬ﻣﺆﺳﺴﺔ ﺍ‪‬ﻠﺔ ﺍﻟﻌﺮﺑﻴﺔ ﻟﻠﻌﻠﻮﻡ ﻭﻧﺸﺮ ﺍﻷﲝﺎﺙ‪ .‬ﺗﺎﺭﻳﺦ ﺍﻻﺳﺘﺮﺩﺍﺩ ‪ ،2023 ،8 18‬ﻣﻦ‬
‫‪https://blog.ajsrp.com/%D8%A7%D9%84%D8%A7%D8%AF%D8%A7%D8%B1%D8%A‬‬
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‫‪ -14‬ﳏﻤﺪ ﺣﺎﺝ ﻗﺎﺳﻲ‪ .(2023) .‬ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﰲ ﺍﳉﺰﺍﺋﺮ ﰲ ﻇﻞ ﲢﺪﻳﺎﺕ ﺭﻗﻤﻨﺔ ﺍﻻﻗﺘﺼﺎﺩ ﻭﺍﻹﺩﺍﺭﺍﺕ ﺍﻟﻌﻤﻮﻣﻴﺔ‪ .‬ﳎﻠﺔ‬
‫ﺍﻟﺪﺭﺍﺳﺎﺕ ﺍﻟﻘﺎﻧﻮﻧﻴﺔ ﻭﺍﻻﻗﺘﺼﺎﺩﻳﺔ‪ ،(2)5 ،‬ﺻﻔﺤﺔ ‪ .1108‬ﰎ ﺍﻻﺳﺘﺮﺩﺍﺩ ﻣﻦ‬
‫‪https://www.asjp.cerist.dz/en/article/211246‬‬

‫‪ -15‬ﻣﺪﺣﺖ ﺃﺑﻮ ﺍﻟﻨﺼﺮ‪ .(2023) .‬ﺍﻟﺘﺤﻮﻝ ﺍﻟﺮﻗﻤﻲ ﻭﺍﻹﺩﺍﺭﺓ ﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪:‬ﺍﻟﻮﺍﻗﻊ ﻭ ﺍﳌﺄﻣﻮﻝ‪ .‬ﺍ‪‬ﻠﺔ ﺍﻟﻌﺮﺑﻴﺔ ﻟﻠﻤﻌﻠﻮﻣﺎﺗﻴﺔ ﻭ ﺃﻣﻦ‬
‫ﺍﳌﻌﻠﻮﻣﺎﺕ‪ ،(11)4 ،‬ﺻﻔﺤﺔ ‪ .49‬ﰎ ﺍﻻﺳﺘﺮﺩﺍﺩ ﻣﻦ‬
‫‪https://jinfo.journals.ekb.eg/article_294077.html‬‬

‫‪ -16‬ﻧﺎﺩﻳﺔ ﻫﻨﻴﺪﻱ‪ .(2017) .‬ﺍﻻﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﻭﺍﺷﻜﺎﻟﻴﺔ ﺍﻟﺘﺪﺍﺧﻞ ﺑﻴﻨﻬﺎ ﻭﺑﲔ ﺍﳊﻜﻮﻣﺔﺍﻹﻟﻜﺘﺮﻭﻧﻴﺔ‪ .‬ﺍ‪‬ﻠﺔ ﺍﻟﻌﻠﻤﻴﺔ ﻟﻠﺪﺭﺍﺳﺎﺕ‬
‫ﺍﻻﻗﺘﺼﺎﺩﻳﺔ ﻭ ﺍﻟﻌﻠﻮﻡ ﺍﻟﺴﻴﺎﺳﻴﺔ ﺟﺎﻣﻌﺔ ﺍﻹﺳﻜﻨﺪﺭﻳﺔ‪ ،‬ﺻﻔﺤﺔ ‪ .117،116‬ﰎ ﺍﻻﺳﺘﺮﺩﺍﺩ ﻣﻦ‬
‫‪https://esalexu.journals.ekb.eg/article_110225_ae94e27e3142bdf2db01d885b41a8daa.‬‬
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‫‪ -17‬ﻧﻀﲑﺓ ﻓﺮﻛﻮﺱ‪ .(2015 ،8 1) .‬ﺭﻫﺎﻧﺎﺕ ﺍﻹﺩﺍﺭﺓ ﺍﻻﻟﻜﺘﺮﻭﻧﻴﺔ ﰲ ﺍﳉﺰﺍﺋﺮ‪ .‬ﺩﺭﺍﺳﺎﺕ ﺇﻗﺘﺼﺎﺩﻳﺔ‪ .(2)9 ،‬ﰎ ﺍﻻﺳﺘﺮﺩﺍﺩ ﻣﻦ‬
‫‪https://www.asjp.cerist.dz/en/article/63559‬‬

‫‪ -18‬ﻭﺯﺍﺭﺓ ﺍﻟﻌﺪﻝ‪ .(2023) .‬ﰎ ﺍﻻﺳﺘﺮﺩﺍﺩ ﻣﻦ ‪/https://www.mjustice.dz/ar/modernisation‬‬

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