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A USPS parcel locker is a special type of mailbox used to store large packages. They’re typically paired with Cluster Box Units (CBUs), which are large metallic structures designed to hold mail for communal neighborhoods, like apartment complexes, townhouses, and the like. In this article, we’ll break down what it means if your package was delivered at a parcel locker—and, most importantly, how to find it.
What does it mean if a package is in a parcel locker?
If your package was delivered to a parcel locker, it's in a large, locker-like mailbox. Parcel lockers are typically found near Cluster Box Units (CBUs), which are combined mailbox units for apartment complexes, townhouses, and condominiums.
Steps
How to Pick up a Package from a Parcel Locker
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1Find a key in your regular CBU mailbox. Parcel lockers can only be opened with a specialized key that your local USPS office has—your regular mail key won’t do the trick. When a USPS employee plays your package in a parcel locker, they’ll place the corresponding key in your mailbox.[3]
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2Check the locker key to see which parcel locker your package is in. CBUs have multiple parcel lockers, so check the label written on the keychain to see which locker your package is in. Your key will only work in the specified parcel locker.[4]
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3Unlock the parcel locker and retrieve your package. Once you insert the key into the lock, it’ll stay put, and you won’t be able to remove it. That’s okay—a USPS employee will retrieve the key the next time they’re at your neighborhood’s CBU.[5]
Expert Q&A
Tips
References
- ↑ https://faq.usps.com/s/article/What-is-a-Cluster-Box
- ↑ https://faq.usps.com/s/article/USPS-Smart-Locker
- ↑ https://faq.usps.com/s/article/What-is-a-Cluster-Box
- ↑ https://faq.usps.com/s/article/What-is-a-Cluster-Box
- ↑ https://faq.usps.com/s/article/What-is-a-Cluster-Box
- ↑ https://www.usps.com/help/contact-us.htm