Download Article
Download Article
This article was co-authored by wikiHow Staff. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards.
The wikiHow Tech Team also followed the article's instructions and verified that they work.
This article has been viewed 227,868 times.
Learn more...
This wikiHow teaches you how to cancel a recurring or subscription payment, as well as how to cancel a pending or unclaimed payment on Paypal.
Steps
-
Go to https://www.paypal.com in a web browser. If you're not automatically logged in, click Log In in the upper-right corner of the window and enter your credentials.
-
Advertisement
-
Click the Payments tab. It's near the top-center of the window.
-
Click Manage pre-approved payments. It's in the center of the window.
-
Click the payment you'd like to cancel.
- You may need to click on Next Page in the bottom-right corner of the window to find the payment you're looking for if you have multiple recurring payments.
-
Click Cancel. It's next to "Status" under "Billing Details."
-
Click Yes to confirm. This confirms the cancellation of the recurring payment.
-
Go to https://www.paypal.com in a web browser. If you're not automatically logged in, click Log In in the upper-right corner of the window and enter your credentials.
-
Click Activity at the top of the window.
-
Click on the payment you want to cancel. It must be under the "Pending" section of the Activity tab.
- If the payment you want to cancel is in the “Completed” section of the Activity tab, the payee has already received the payment, and it cannot be canceled or refunded. To get your money back you must request a refund or contact the Resolution Center.[1]
-
Verify that the payment is unclaimed. At the bottom of the transaction dialog box, you'll see a message that "[Username] hasn't accepted yet" next to a Cancel link.
-
Click Cancel.
-
Click Cancel Payment.
-
Click Yes to confirm. Your payment has been canceled.
Community Q&A
-
QuestionWhat if I don't have a PayPal account?
Community AnswerIf you don't have an account, you can contact their support team directly to see if they are able to cancel the payment for you.
Video
Tips
Warnings
- PayPal payments made with a credit card can take as long as 30 days to be refunded to your credit card account. Keep this factor in mind when canceling payments made by credit card, and know that refunds may not be processed instantly.Thanks
About This Article
If you need to cancel a PayPal payment, open PayPal in your internet browser and log in. Click the “Activity” button at the top of the window, then find the payment that you want to cancel from the “Pending” list and select it. If the status of the payment is “Completed,” it cannot be refunded, so you’ll have to contact the PayPal resolution center. If the status is not “Completed,” select the “Cancel” link and confirm the cancellation of payment. Click “Yes” and your payment will be cancelled. IF you want to learn how to cancel a recurring payment or subscription, keep reading the article!
Is this article up to date?
