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While waiting for your package to be delivered, you might see the “Awaiting Carrier Pickup” message. This shipping status update means the seller is ready to ship your item but the service carrier (like USPS, UPS, or FedEx) hasn’t come and got it yet. Keep reading to learn more about this tracking status, when you can expect the status to update and receive your shipment, and what to do if your package’s status is stuck on “Awaiting Carrier Pickup.”
The Meaning of “Awaiting Carrier Pickup”
The “Awaiting Carrier Pickup” tracking status means the service carrier (like USPS or FedEx) hasn’t picked up your package from the seller yet. Expect the carrier to pick up the package within 1 to 2 days and for your package to be delivered in several days.
Steps
What to Do If Your Package Is Stuck on “Awaiting Carrier Pickup”
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1Regularly check your package’s tracking status. It’s completely normal for your package to stay at “Awaiting Carrier Pickup” for a few days, as busy shipping times and bad weather can delay the carrier from getting it. Stay updated on your package’s progress by entering its tracking number on USPS’ website, UPS’ website, or FedEx’s website.[4]
- Look for your shipment’s tracking number in your order confirmation email or receipt. Or, contact the seller for the tracking number.
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2Contact the service carrier to ask about the package. If it’s been several days and your package is still stuck on “Awaiting Carrier Pickup,” reach out to the service carrier’s customer service line. A customer service agent can look into the shipment’s details, find out why your package might be stuck, and help get it to you.[5]
- You can contact most service carriers like USPS, UPS, and FedEx via phone, email, and online chat.
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3Reach out to the sender to ask about the package. If you haven’t heard back from the service carrier and your package is still stuck, contact the seller who’s sending the package. They might have information about your package’s shipment progress or make you aware of any delays or trouble they’re experiencing in delivering your item.
- For instance, call or chat with the company’s customer service or email the seller directly.
- After speaking to the service carrier, they might recommend reaching out to the seller anyways.
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4Submit a missing package claim with the service carrier. If your package still hasn’t gotten to you by the delivery window, fill out a missing mail form on the service carrier’s website. This opens an investigation into where your package might be and how to deliver it to you.[6]
- For instance, fill out a missing mail form on USPS’ website or submit a claim on UPS’ website.
- If your package is deemed lost or stolen, contact the seller to ask about receiving a refund or replacement order.
Expert Q&A
Tips
References
- ↑ https://youtu.be/p6z-9w-dxu0?si=GEhetfIT6IIj9JDb&t=347
- ↑ https://faq.usps.com/s/article/USPS-Tracking-The-Basics
- ↑ https://www.ups.com/us/en/support/shipping-support/shipping-services/domestic.page
- ↑ https://faq.usps.com/s/article/USPS-Tracking-The-Basics
- ↑ https://faq.usps.com/s/article/USPS-Tracking-The-Basics
- ↑ https://www.ups.com/us/en/support/file-a-claim.page