Thinking Before We Speak, Being Clear and Confident, Listening Actively, and Considering Others'
Thinking Before We Speak, Being Clear and Confident, Listening Actively, and Considering Others'
Introduction:
Good verbal communication helps us express our thoughts clearly and build strong
relationships. Verbal communication means speaking clearly and effectively. It helps us share
ideas, express feelings, and understand others. Verbal communication is a key life skill. By
thinking before we speak, being clear and confident, listening actively, and considering others’
views, we can become effective communicators. "Good communication is not just speaking
well. It’s being heard, understood, and respected."
Strong verbal communication skills help:
• Build self-confidence
1. Oral Communication
Oral communication is the exchange of information through spoken words. It can happen face-to-face
or over electronic devices (like phone calls, video calls, etc.). Oral communication is influenced by the
pitch, volume, speed and clarity of Speaking.
Examples:
• Face-to-face conversation
• Telephone calls / Video call
• Radio / Television / Voice over internet
• Meetings
• Speeches
Advantages:
• Quick and direct
• Immediate feedback
• Helps build personal connections
Disadvantages:
• No permanent record
• Misunderstandings can happen if not clear
• Affected by tone, pitch, and body language
2. Written Communication
Written communication involves conveying messages through written words (letters, emails, reports,
written signs, etc.). Here the message is influenced buy vocabulary, grammar, writing style, clarity of
language and arrangements of words.
Examples:
• Letters / Emails / Text messages
• Memos
• Notices
• Reports
Advantages:
• Permanent record
• Can be reviewed anytime
• More organized and detailed
Disadvantages:
• Slower than oral communication
• No immediate feedback
• Tone and emotion are harder to convey
3. Interpersonal Communication
Interpersonal communication is a form of communication between two or more people. This
communication takes place in between people who have some knowledge of each other. It can be both
oral and written.
Examples:
• Talking with friends / family members
• Discussion with a teacher
• Texting or emailing someone
4. Intrapersonal Communication
Intrapersonal communication is communication with oneself. It involves thinking, analysing, and self-
reflection.
Examples:
• Self-talk
• Reflecting on your thoughts
• Planning in your mind
Importance:
• Helps in decision-making
• Builds self-awareness
• Improves mental clarity and focus
6. Public Communication
Public communication is when one person speaks to a large audience. It is usually formal and
structured. It is also defined as planned communication to convey ideas, programs, thoughts,
presentations, etc. to the public, students or audiences.
Examples:
• Giving a speech
• Delivering a presentation
• Addressing a crowd
Key Skills Required:
• Confidence
• Clear speech
• Ability to engage listeners
• Proper body language
Summary Table:
Type of Communication Main Mode Audience Example
Oral Communication Spoken One-on-one or group Phone call, meeting
Written Communication Written words Individual or many Email, report
Interpersonal Communication Spoken/Written Between people Chatting with a friend
Intrapersonal Communication Thinking/Writing Self Reflecting, journaling
Small Group Communication Mixed Small group Group project meeting
Public Communication Spoken Large audience Speech in assembly
NON-VERBAL COMMUNICATION –
Non-verbal communication is the process of conveying messages without using spoken or written
words. It includes body movements, gestures, facial expressions, tone of voice, and physical
appearance to express thoughts and emotions. It plays a vital role in supporting, complementing, or
even replacing verbal communication. Non-verbal communication is a powerful tool that
complements verbal messages. Understanding and using it effectively can improve interactions,
build trust, and help express emotions clearly.
2. Tone of Voice
• What it is: How we say things — pitch, speed, volume, pauses.
• Why it matters:
o Adds emotional meaning to words.
o Helps listeners understand / attention the speaker’s mood.
• Example: Saying "I’m fine" in a low, sad tone suggests otherwise.
3. Eye Contact
• What it is: Looking into someone’s eyes while communicating.
• Why it matters:
o Builds trust and connection.
o Shows confidence and honesty.
• Example: Maintaining eye contact during an interview.
4. Facial Expressions
• What it is: Movements of facial muscles to show emotions.
• Why it matters:
o The most universal form of non-verbal communication.
o Shows feelings like happiness, anger, sadness, or surprise.
• Example: Smiling shows friendliness and positivity.
5. Gestures
• What it is: Movements of hands, arms, or fingers to express meaning.
• Why it matters:
o Helps highlight what we’re saying.
o Can be expressive even without speaking.
• Example: Waving hand to say "hello" or "goodbye".
6. Posture
• What it is: The way we sit or stand.
• Why it matters:
o Shows attitude, confidence, and energy.
o Reflects interest or disinterest.
• Example: Sitting upright during a lecture shows attentiveness.
7. Body Language
• What it is: Overall body movements and gestures.
• Why it matters:
o Complements (balances) verbal messages.
o Often reveals true feelings.
• Example: Crossed arms may show defensiveness or disagreement.
8. Haptics (Touch)
• What it is: Communicating through touch.
• Why it matters:
o Can express care, support, or authority.
o Touch has different meanings in different cultures.
• Example: A firm handshake shows confidence.
• Why it matters:
o It helps listeners understand if a person is angry, happy, nervous, or sarcastic.
o It adds emotion and feeling to speech, making communication more effective and
expressive.
• Example: Saying “I’m fine” in a happy tone shows you’re really fine.
Advantage Explanation
Adds Value to Verbal Enhances and clarifies spoken words using expressions and
Communication gestures.
Helps Overcome Cultural Barriers Uses universal signs to reduce language misunderstandings.
Helps Non-literates or Hearing Allows communication through signs and visuals without
Impaired relying on words.
Increases Workplace Efficiency Saves time and improves coordination using non-verbal cues.
Reinforces Trust and Credibility Builds trust by matching body language with spoken words.
Visual Communication –
What is Visual Communication?
Visual communication is the use of images, symbols, graphs, charts, videos, and diagrams to
convey a message or information. It is a non-verbal form of communication that helps people
understand concepts more easily by seeing them.
3. Time-Consuming to Prepare
• Creating good visual aids requires a lot of planning, effort, and time.
• This can slow down communication, especially in urgent situations.
Summary Table
Advantages
1. Enhances Oral
Visuals support and clarify spoken messages.
Communication
2. Effective with Audio Some facts are best delivered using both sound and visuals (e.g., video).
3. Good for Non-readers Helps communicate with people who can't read but understand visuals.
Disadvantages
Creating visuals like videos and charts can be expensive and resource-
1. Costly to Produce
heavy.
Alone, visuals may not explain the full message; often need to be paired
2. May Be Incomplete
with oral communication.
3. Time-Consuming Making visual aids takes more time than simply speaking or writing.
Digital Documentation (Advanced) – LibreOffice Writer
1. Definition and Introduction – Styles
What is a Style?
A Style in a word document is a set of predefined formatting instructions that can be applied to text,
paragraphs, pages, frames, or lists.
Examples of formatting include:
Example Heading 1, Text Body, List styles Resume template, Report template
Editable? Can be modified and updated Can be created, edited, and reused
To remove manual formatting select the text, right-click, and choose Clear Formatting from the context
menu, or select the text and press Ctrl +M.
Show Previews option displays its style along with the name in the list from the Styles Sidebar.
5. Applying Styles in LibreOffice Writer
Method 1: Using the Styles Window
Steps:
1. Open LibreOffice Writer.
2. Open the Styles Window:
o Press F11 on the keyboard
OR
o Go to the Sidebar > Click on the Styles icon.
3. Choose the Style category. (e.g. Paragraph, Page, List)
4. Select the Text or Object in your document that you want to apply the style to.
5. Double-Click on the Style name from the Styles window.
6. The selected content will be formatted with the chosen style instantly. OR
7. Position the insertion point in the paragraph, frame, page, or word and then double click the name
of the style in one of these lists. To apply a character style to more than one word, select the
characters first.
This method lets you import styles from another document or template into your current
document. It is useful when you want to reuse predefined styles from a previous project or official
template.
Steps to Load Styles:
1. Open your current document.
2. Open the Styles Sidebar (F11).
3. Click on the Styles Actions button.
4. Select Load Styles from Template...
5. In the dialog box:
o Choose the type of styles you want to load (Paragraph, Character, Page, etc.). OR
1. Inserting Autoshapes
1. Go to Insert > Shape from the menu bar. OR View > Toolbars > Drawing from Drawing Toolbar.
*Caution: Do not move or delete the original image file. If the image is moved, the link will break,
and the image won't display.
9. Inserting Image Using the Gallery
LibreOffice has a built-in Gallery with ready-to-use images.
1. Click on Gallery on the right side of the Sidebar, OR use the keyboard shortcut Alt +3.
2. The Gallery panel appears.
3. Browse through categories like Arrows, Bullets, Computers, etc.
4. Drag and drop any image into your document OR right click on the image and select Insert option in
the context menu.
9. Modifying An Image
1. Using the Image Toolbar
The Image Toolbar contains tools to format and modify images directly within the document.
Steps:
• Insert an image → Click on it → Image Toolbar appears.
• If not visible: Go to View → Toolbars → Image.
Key options on Image Toolbar:
Tool Function
Crop Trims edges of the image
Flip Horizontally Flips the image left-to-right (mirror image).
Flip Vertically Flips the image upside down.
Rotate Rotates the image by a selected angle (via Position and Size dialog).
Transparency Makes the image partially see-through.
Using Drop Down list, red, blue or green colour can be modified or
Colour
adjustment for brightness, contrast and gamma can be made.
Two other toolbars also become available when an image is selected:
1. Image Filter Toolbar – Which can be used as a floating toolbar. It opens up a window with 11
filters.
2. Colour Mode – Which opens as a separate floating toolbar. Clicking on the colour button will
display the colour drop down list.
1. Image Mode
Image mode determines how the colors in an image are displayed. It is useful when you want to
change the appearance of an image to suit the document's layout or theme.
Types of Images Modes in LibreOffice Writer:
Mode Description
Color Displays the image in its original, full-color format (default mode).
Grayscale Converts the image into various shades of gray (like a black-and-white photo).
Black & White Converts the image into only two colors – black and white, no shades in between.
Watermark Lightens the image and makes it semi-transparent, useful for background images.
2. Flip Vertically or Horizontally
Flipping changes the direction or orientation of an image. It mirrors the image either vertically (up-
down) or horizontally (left-right).
Flip Type Effect
Flip Horizontally Reverses the image from left to right (like viewing it in a mirror).
Flip Type Effect
Flip Vertically Turns the image upside down (top becomes bottom and vice versa).
3. Filters
Filters are special effects that can be applied to an image to give it a new appearance or stylized
look. These are part of Graphic Filters in LibreOffice Writer.
Filter Name Effect Description
Invert Reverses all colours in the image, creating a negative effect.
Smooth Softens edges and blurs image slightly to reduce sharpness.
Increases contrast at edges to make the image appear clearer and
Sharpen
crisper.
Remove Noise Eliminates grainy or speckled appearance from an image.
Solarization Simulates partial photo exposure – creates artistic dark/light contrast.
Aging Makes the image look older with a brownish tone (sepia effect).
Posterize Reduces the number of colors – gives a comic or paint-like effect.
Pop Art Adds strong colors and effects for a modern, comic-style appearance.
Relief Gives a 3D effect, making image elements appear raised or embossed.
Mosaic Breaks the image into square blocks, like tiles or pixels.
Converts the image into a black-and-white sketch resembling a
Charcoal Sketch
charcoal drawing.
5. Transparency
Transparency determines how much of the image is visible. It makes the image partly see-through,
allowing text or background to be visible behind it.
Transparency Level Effect
0% (Default) Image is fully visible (opaque).
50% Image is semi-transparent (partially see-through).
100% Image is fully transparent (invisible).
2. Rotating Images
Rotation changes the direction of an image for better alignment or visual effect.
Steps:
1. Select the image.
2. To rotate the image, do one of the following
1. Open Image Dialog Box by double clicking on image ➔ in the Rotation tab set the rotation
angle and click on OK.
2. Go to Format > Rotate or Flip on the Menu Bar. Select Rotate Option.
3. In the Image toolbar, select Rotate.
4. Select the Rotation option in the Position and Size panel on the Properties deck of the
Sidebar.
3. Set angle (e.g., 90°, 180°, 270°), or use rotation handle (for 2nd and 3rd method).
4. To quickly flip an image or graphic, use one of the following methods:
i) Flip > Flip Vertically or Flip Horizontally from the context menu.
ii) Click on Flip Vertically or Flip Horizontally on the Image Toolbar.
iii) Go to Format > Rotate or Flip > Flip Vertically or Flip Horizontally on the menu bar.
iv) Click on Flip Vertically or Flip Horizontally in the Position and Size panel on the Properties deck
on the Sidebar.
3. Cropping Images
Cropping removes unwanted outer parts of an image. When we are only interested in a section of
the image for the purpose of our document, we may crop parts of it. LibreOffice provides two ways
to crop and image or graphic.
Steps:
1. Crop Tool -
1. Click on the image → Click the Crop icon on the toolbar OR Right click on image or graphic in a
context menu > click on Crop.
2. Drag blue cropping handles inward.
3. Press Enter or click outside to apply.
2. Image Dialog Box > Crop –
1. Double Click on Image or Graphic to open Image Dialog Box.
2. The Crop page provides more control when cropping.
Side Effect
Left Crops the image starting from the left edge
Right Crops from the right side
Top Crops from the top of the image
Bottom Crops from the bottom edge
Summary Table
Term Meaning
Keep Scale Keeps image size same after crop (zoom effect)
Keep Image Size Crops visible part and reduces image frame size
Left/Right/Top/Bottom Amount of crop from each direction (in cm/inches)
Width/Height Size of visible (cropped) image shown on the page
4. Resizing Image
o Resizing means changing the dimensions (width and height) of an image.
o It can make the image larger or smaller.
o Resizing helps in adjusting the image to fit the layout of the document or make it visually
balanced.
Method 1: Using Mouse (Drag Handles)
1. Click on the image to select it.
2. Small squares (handles) will appear around the edges.
3. Drag a corner handle to resize the image proportionally. Hold Shift to maintain aspect ratio.
4. Drag side handles (top/bottom or left/right) to resize in one direction only.
* Tip - Dragging without holding Shift may distort the image (stretch or squash it).
Method 2: Using Format Menu
1. Right-click on the image and choose Properties or use the menu: Format > Image > Properties
2. Go to the Position and Size tab.
3. Enter the Width and Height values manually. Click OK to apply.
5. Deleting Image
Deleting an image means removing it from your document.
• The image is not needed.
• You want to replace it with another image.
• You inserted it by mistake.
Steps:
Method 1: Using the Keyboard
1. Click on the image to select it. (It will show selection handles around it.)
2. Press the Delete key on your keyboard.
7. Resizing Objects
Resizing means changing the width and/or height of an object. Resizing is useful when you need to:
o Adjust the layout of the page.
o Emphasize or reduce the size of visual elements.
o Fit objects neatly with the text.
Method 1: Using Mouse
1. Click on the object to select it.
2. You will see resizing handles (small squares) around the object.
3. Move your mouse pointer over a corner or side handle.
4. Click and drag the handle to resize:
o Corner handles resize proportionally (both width and height).
o Side handles resize in one direction only (either width or height).
5. Release the mouse button to set the new size.
* Tip: Hold the Shift key while dragging a corner to maintain the original aspect ratio (proportional
resizing).
Method 2: Using Format Settings
1. Right-click on the object and select Position and Size. OR Format > Text Box and Shapes > Position
and Size. OR Position and Size section in the Properties deck on the Sidebar.
2. In the dialog box:
o Set the Width and Height manually (in cm/inches).
o If the Keep Ratio option is selected, then the width and height change so that the
proportion is maintained, allowing for a scaled resizing.
3. Click OK to apply changes.