CURRICULUM VITAE
UPASHNA
Mobile: +91 7378467789/ 8830018137
Email: upashna365@gmail.com
CAREER OBJECTIVE
To build my professional skills with dynamic organization and work on opportunities in the operational sector
to create impact for achieving improved future.
Key Skills
• SAP-ERP-B1- Sales and Inventory, MS Office, Pivot Table, Inventory Management, Order
Management, Leadership, Goal Oriented, Team Player, Capacity to lead and motivate a team,
Learning attitude.
PROFESSIONAL EXPERIENCES
1. Franchise Development Consulting (India)- Tea Crème Café – Pune & Mumbai
Designation: Business & Operations Manager
Duration: 10th Nov 2022
Role & Responsibilities:
• Managing the Complete Café Operations in the given territory, with excellence. This includes People,
SOP, Cafe processes, Vendors, Store Promotions, Marketing, Corporate Sales, Customer Service,
Audits
• Successfully achieving the Cafe business targets and tasks monthly, quarterly and annually.
• Training and Recruitment of professional staff for the restaurant operations.
• To promote the Café in Social media platform i.e., Instagram, Facebook, Messenger group to develop
the cafe business & increase the footfalls.
• Cost control & enhancing the reviews and customer feedbacks on the surveys management Systems.
• Maintaining the budgets as per company standards. Managing the P&L of the restaurants.
• To sign new Cafe franchisees New Setup, Management Contract & Reviving Café.
2. VNF Ideas Pvt Ltd- FRAAZO- Pune
Designation: Cluster Manager-Operations
Duration: 7th Feb 2022 to 31st Aug 2022
Role & Responsibilities:
• Driving smooth B2C operations: Order management, inventory management, quality assurance
• Responsible for driving end to end warehouse operations i.e., inbound, inventory, outbound
and returns
• Managed a team of 70+ staff members
• Overall control of Operation and assurance of On Time Order Deliveries at door step.
• Quality management and NPS tracking and control
• Monitor stock levels and carry out periodic stock takes (weekly & monthly)
• Record all stock movement and deliveries in database and prepare regular reports
• Mandatory Registers, MIS Reporting and Records Maintenance
• Preparation of daily, weekly and monthly management reports, Store Audits, Compliance Audit,
responsible for customer complaints, Damages & Expiries control / reporting
• Transport and Logistics Management
• Reduced the perishable inventory wastage from 25% to below 10% and maintained the same for past
6 months with proper planning and management.
• Consistent impact on leveraging the NPS to 60% & above for the entire cluster.
3. Saraplast Pvt. Ltd. – 3s India (Sanitation Solutions Simplified) - Pune
Designation: Operations/ Vigilance& Safety- Executive
Duration: 3rd Oct, 2016 to 4th Feb 2022
Role & Responsibilities:
Operations & Logistic Management- SAP ERP-B1
• Successfully managed Operations activities for 12 branches Pan India (Ahmedabad, Bangalore,
Chennai, Kavali, Hyderabad, Gurgaon, Noida, Mumbai, Pune, Phandarpur, Lucknow and Prayagraj.
• Implementation & Coordination of the entire software in SAP ERP-B1 server.
• Handling & monitoring the entire SAP ERP-B1 related activities from start to end expert in CRM &
Logistic segment- Inventory transactions, Stock Issue & Receipt, Invoicing, Sales Order generation.
• Planning & Execution of Inter-branch stock movement- Freight forwarding, Stock data updates &
crosschecking.
• Work as an Administrator of SAP ERP-B1 server Provide training to regional team.
• Consolidating & compiling all reports & direct reporting to senior management. Stock movement
planning & monitoring up to final destination.
• Audit Pan India Branch level- ISO documentation & Stock (Route & Yard).
• Stock Management through CCTV surveillance and daily notification to concerned teams.
R&D of Applications -
1) Route Service App & RFID- Tech support, training, application and web testing, Consolidating & compiling
report.
2) Vehicle tracking- All device active status, tech support, reports, training, payment.
3) Honey Sucker- Client Interaction, Tech support, app testing, reports analysis, Training to users, vendors &
Drivers.
4) Soch-o-mat app- Administration, management and coordination with regional teams.
Event Management -
• Coordinating & monitoring an event.
(e.g., Oxfam Trailwalker, Marathon, Pinkathon, Sunburn, Global Citizen-Mumbai, Umang Police event-
Mumbai, Nirmal Wari, Agha Khan event, EVC-aamby valley event, Sula wine-Nasik event many more.)
4. Kumar Food Corporation – Pune
Designation: Sales Coordinator
Duration: 9th May 2015 to 30th Sept 2016
EDUCATIONAL QUALIFICATION
Sr.No. Qualification University Year of Passing % Marks
1 MBA – MARKETING PUNE 2015 64%
2 BBA- RETAIL OPERATION SMU 2011 63%
3 INTERMEDIATE– CBSE 2008 63%
COMMERCE
SUMMER INTERNSHIP PROJECT
• Name of the Company: Pride of Cows, Gowardhan India- ‘Parag Milk Foods Pvt. Ltd’.
• Project Title: To study the Customer Response & Brand Awareness of Pride of Cows in Pune region
(12th May – 5th July)
• Job Profile: Sales &Promotion, Branding.
• Learning: learned to work in a team, helped to increase convincing skills, self-motivation, learned to
work under pressure.
CO-CURRICULAR PROJECT
• Live Assignment (7P’s of marketing, Customer Loyalty Program at malls)
CERTIFACATE COURSES & TRAININGS:
• SAP ERP- B1. Functional training – (Modules- Logistics Accounting and Implementation)
• Certification of E-Commerce by V-Skills
• N.G.O Project in Navkshitij in Pune
• Completed a course of CSR (Corporate Social Responsibility)
• On the job Training in Big Bazaar at Dhanbad, Jharkhand
PERSONAL DETAILS
• Languages: English, Hindi, Bengali
• Date of Birth: 3rd June 1990
• Marital status: Unmarried
• Nationality: Indian
• Local Address: Rituja Apartment, wing- A, Flat no. 20, 4th floor, Above UCO Bank, Narhe, Pune- 411041.
• Permanent Address: D/o Bijay Kumar Bhagat
Arya Nagar Colony, Ranchi Patna Road
Hazaribag, Jharkhand- 825301
