VIKRANT GUPTA (IIM Ahmedabad Alumni)
H-672/A 2nd floor, Gali No.9,Ramphal Chowk Sector-7, Dwarka New Delhi – 110 075
Mob.9811902568,vikrant.gupta2019@gmail.com, DOB: 3rd April 1973
20+ years Experience in Service Industry with Core Competency in Courier, logistic and supply chain Operation
CORE COMPETENCIES:
● Supply Chain Management ● Logistics Management ● Warehouse Management
● Facility Management ● Vendor Management ● Transportation Management
● People Management ● Operations Management ● Vehicle Network Planning
● Strategic Planning ● Cost Management ● Process Improvement
● Customer Relationship Management ● Transition Management ● Team Management
● Resource Management ● Procurement ● Administration
EDUCATIONAL QUALIFICATION:
▪ Post graduation (M.A.) in 1995. – Agra University
▪ Graduation (B.Sc) in 1993. - Agra University
PROFESSIONAL QUALIFICATION:
● Senior Management Program from IIM-Ahmedabad in 2018 – 2019.
● Post graduate diploma in marketing management from IGNOU in December 2001.
● Training on teamwork & professional development in July 1997.
● One year diploma in Logistic and supply chain in 2009.
● Six sigma green belt in Feb 2016.
● Training on Quality Driven Management in Aug 2014.
● Workshop on Management applied personnel skills in April 2015
● Certified as ISO auditor by Blue Dart.
SUMMARY OF SKILLS:
❖ A result-oriented individual with strong communication, interpersonal & negotiation skills and exposure in managing task forces in the
Logistics, Supply Chain & Express delivery industry
❖ Good motivator, work as an effective and valuable team member
❖ Instrumental in developing system/ procedures to facilitate smooth hub, branch operation at all the places that I have worked.
❖ Deft in managing and planning large volume movements with complete understanding and cost effectiveness.
❖ Proven abilities in addressing operational issues, resolving performance bottlenecks and achieving desired objectives
❖ Managing teams in a multi-cultural and geographical width
❖ Taking care of monthly provisions and managing my cost centre with effective cost savings.
❖ Created awareness for driving process improvement strategy & methodology and ensuring maximum operational efficiency
Apr-1995 – May 2005 Feb 2007 – Jun 2011
Jun-2005 - Jan 2007 Jul 2011 – Mar 2020 Apr 20 – till date
LogiMan Solutions Pvt Ltd: Apr 2020 – till date.
Director – (Business developed in UP, HR, DEL / NCR)
Key Responsibilities: Same as FedEx just included business expansion, P&L
FedEx Express TSCS India Pvt Ltd: Jul 2011 – Mar 2020.
Manager Operations – Accomplished (Gurugram, Bhiwadi, Bawal, Rohtak, Bahadurgarh - Haryana)
Key Responsibilities:
● Joined as Regional Operation Manager, managed Delhi, NCR and part of Haryana and Rajasthan operations with the team of more
than 300 people.
● Participated in first integration with Pafex and appreciated by MD – India operations for successful completion and expansion of
services.
● Closely coordinated with AFL, UFL team post acquisition in 2012 and participated in successful integration in 2012.
● Re-designated as Manager Operation – Regular scope after successful integration with AFL Ltd, UFL Ltd. Focused mainly on people
management to ensure service quality.
● Responsible for overall performance of service level of all products (ie.Air, Ground etc).
● Promoted in Jul 2014 as Manager Operations – Accomplished and continued to represent my North Operations Head on various
occasions while he was busy/occupied or on vacations. Managed the entire region on his behalf and support north head.
● Currently managing the team of 170 people including per pc vendors at Gurugram, Bhiwadi, Bawal, Neemrana, Bahadurgarh and
Rohtak.
● To help the credit and Sales team to resolve billing disputes. Drive team on ground and in the back office to get the desired results in
terms of service agreed and cost effectiveness.
● Manage vendor contract compliance and meet SLAs by monitoring their services.
● Responsible proper accounting (Bills/Vouchers etc) and admin activities. Ensure branch standard and review all compliance every
quarter as per ISO.
● Supervised IDP (Individual development plan) of my team and create successor at every level. This helps my team to grow and take
a bigger role.
● To constantly strive for the better customer experience and effective operation every day.
● To promote safety and ensure all the possible safety precautions are taken by all the team members.
● Delivering sustained organisational growth in dynamic environments
● Establishing structure, building employee value, driving vision and achieving critical strategic goals.
● Responsible for own cost center and ensure best output in minimum cost.
ACHIEVEMENT:
● I got Bravo Zulu award in Dec 2011 from MD – India Operation for the expansion of the Domestic Premium Product spread across
different cities in the country.
● SI got Bravo Zulu award in Aug 2013 from MD-India Operations for QDM on reduction of operations Credits that helped reduce the
operations Credit due to DIM weight Dispute.
● I got PRIDE AWARD for FY 2013 Q4 from VP - Sales MEISA & MD-India Sales for outstanding contribution to support sales
organization and customers.
● I got Bravo Zulu award in Dec 2013 from MD-India operations for my efforts in going above and beyond in supporting a customer
and contributed towards enhanced Customer Experience.
● I got a prestigious “Purple promise quality award” from CEO & COO (U.S.) for outstanding Quality Driven Management
performance and achievements.
● I got the Bravo Zulu award in Oct 2014 from MD-India Sales for my outstanding support to global accounts.
● I won All India level championship “Autothone – 2014. Trophy and medal honored by VP-India Operations. I got a chance to give
presentation in SMC meet (Senior Management committee, comprised by MD, VP etc)
● North region won All India competition “FedEx world cup- 2014 under my captaincy. (Business = runs). My own branch got trophy
of the best branch.
● I got Bravo Zulu award in Jan 2016 from MD-India Operations for outstanding efforts and going beyond normal working hours to
handle peak volume in Oct, Nov & Dec, 2015.
● I got certificate of appreciation for my CSR activity by VP – India Operations in Dec 2016.
● I got PRIDE AWARD for FY 2017 Q3 from VP - Sales MEISA & MD-India Sales for outstanding contribution to support sales
organization and customers.
● I got Bravo Zulu award in May 2018 from MD-India Operations in recognition of my support to North HUB for clearing their operations
as 14000 shipments completely choked the network.
● I got Bravo Zulu award in May 2019 from MD – India Operation for the excellent NSL of my branch even after touch local challenges
(No-entry, old facility challenges).
BLUE DART EXPRESS LIMITED: Feb 2007–Jun 2011.Branch Operations Head, Senior Operation Executive ( Gurugram)
Key Responsibilities:
▪ Handling a team of 85 staff including a per pc delivery vendor.
▪ Ensure on time deliveries and pickups.
▪ Visiting customers with branch sales Head and ensure to provide them best services and enhance sales by close coordination ,
▪ Ensure all compliance and service levels as per ISO standards.
▪ I was also an ISO certified auditor, visiting different branches to conduct audits.
ACHIEVEMENT:
● I got the Bravo Zulu award in June 2010 for converting maximum shipments to TDD (Premium product), given by branch sales head.
● I got appreciation from MD & Head Marketing for my CSR initiative to help a child.
M/s OVERNITE EXPRESS LIMITED: June 2005 – Jan 2007.
Manager – Operations (HUB) (North Hub, New Delhi)
Key Responsibilities:
▪ Responsible for the total function of the hub which includes fleet management, networking, cost management, man power
management, leave planning, recruitment and distribution of jobs.
▪ Here I am handling a team of 60 employees at the main hub of Delhi and on an average handling 40,000 packets per day.
▪ Responsible for total in scan and out scan of the packets.
▪ Keeping overall check on receiving load from different branches of Delhi and all over India by air and by surface thru our own OTC’s.
▪ Conduct weekly operations meetings.
▪ Conduct induction and training to the operations staff.
▪ To make the team understand new processes and SOPS as per corporate directives.
▪ Planning new Parameters for cost control in the operations department without affecting the quality.
▪ Follow up for any held up consignments lying at the hub.
▪ Random checking of weight discrepancy of heavy packets.
▪ Informed concerned Hub Branch / Corporate Office for any misrouted / weight discrepancy / no show / late receiving / un manifested
consignments.
▪ Visiting branches in Delhi and Northern India for quality check and training / briefing the staff about the new connections and
implementations.
ACHIEVEMENTS:
▪ Transparent feedback to CMD on the Regional issues, implementing timely decisions which enabled us to develop strong relation and
high confidence among Corporate Office and Regional Office.
▪ Implemented Cross Functional meeting concept in the Organization.
▪ Developed high confidence and trust of Operations department with Sales and CS Department
▪ Introduced award for the best Operation Manager of the Quarter based on the overall operation performance and efficiency.
M/s BLUE DART EXPRESS LIMITED: Oct 1999 – May 2005
Communication In charge – North Hub operations (North hub Office, New Delhi)
Key Responsibilities:
Delhi Hub is the central office of North so I had to coordinate with all Blue Dart offices and collect / Pass appropriate information. Handling
clients directly as well as over phones. This involves following tasks
▪ Handling a team of 8 staff those were taking care of walk-in sales at the counter and assisting in communication.
▪ Work along with duty managers and assist them in daily operational activities.
▪ Assisting hub managers by providing them appropriate information and checking all mails and pass instructions further on their
behalf.
▪ Collecting information about all networks / delays and updating them in the system & helping clients to know the latest status about
their shipments on websites.
▪ Support the customer service department by sending them network information and make them aware about the latest situation. Also
inform them about the latest changes of flights, routings and connections.
▪ Co-ordinating in between all north locations and passing all information to the head office as well as concerning the blue dart office in
charge.
▪ Handling client calls.
▪ Coordinating with clients & operations to provide best services and maintaining quality of our service product.
▪ Giving sales lead and enhancing sales of the company.
ACHIEVEMENTS:
▪ Reception sale increased from 2 Lac to 3.5 Lac
▪ My whole team got so many appreciations from clients as efficient in logistics solutions.
▪ Performance was rated as excellent continuously for the last four years.
▪ Handled so many time bound sensitive assignments like CBSE, NCERT etc and got excellent performance bonus.
M/s BLUE DART EXPRESS LIMITED: Apr 1995 – Sept 1999
Operations In charge – North Hub operations
(North hub Office, New Delhi)
Key Responsibilities:
Taking care of hub domestic operations. This involves following tasks.
▪ Handling a team of 15 staffs
▪ Ensure correct destination coding from all blue dart offices as well as their rsp’s/franchies. Inform them and take corrective action
if there is any problem.
▪ Ensure correct routing of the shipments.
▪ Ensure complete connections of the loads & try to make connections even if received at the last moment or peak hours.
ACHIEVEMENTS:
Rated as an excellent performer in the year 1998 and 1999.
