Nitish Chandra
E-mail:-Chandranitish1995@gmail.com Phone: +91 8273732429
About Me
Sales Professional with 7+ Years of experience in, Key Account management and Business Development, in a
Leading logistics company DTDC ExpressLtd, logistic aggregator WareIQ (3 Months), Delhivery (1.6year), KAM in
leading Logistic aggregator Shiprocket.com (1.3 year), Vedantu innovations (5 Months), a leading Online
marketplace for Travelers (Travel Triangle) (2.3 Years) and Online Education Organization (Byju's.com) (1.4
Years). Noted for being an excellent problem-solver and team- player. Proven ability to adapt to ambiguity and
provide continuous delivery of results.
Work experience
DTDC Express Ltd November 2023 -Present
Regional Product Head: Ecom
Responsible for UP and Uttarakhand E commerce business (MOM business growth ~ 20%)
Retention and new client acquisition
Team Management, Handling and creating a strategy to meet the monthly growth target
Sales Forecasting (Weekly and Monthly)
Maintaining sales Hygiene
Commercial negotiation
Travel to meet channel partners, existing clients and new clients across UP and Uttarakhand for the growth in
SOW
Conducting Monthly and Quarterly branch meetings (to meet Channel partners for new initiatives and launched
products by company)
Tracking revenue and number of consignments on daily basis and highlighting dip to the respective team member
for controlling the churn.
WareIQ July 2023 – October 2023
Senior Sales Manager:
Team Management, Handling and creating a strategy to meet the monthly growth target
Sales Forecasting (Weekly and Monthly)
Tracking Input and output Matrix
Maintaining sales Hygiene
Commercial negotiation
B2C and B2B On boarding using inbound and outbound
Liaised with multiple teams to solve operational and tech issues for on boarded accounts
Delhivery Ltd. January 2022 – July 2023
Assistant Manager April 2023 – July 2023
Sales forecasting
Churn controller
B2C & B2B On boarding (SME)
Managed shipment volume and revenue growth of 80+ key accounts in SME
Liaised with multiple teams to solve operational and tech issues for assigned accounts
Created performance reports including key metrics like Zone bifurcation, RTO and TAT performance
B2C & B2B On boarding (SME)
Commercial Negotiation with Existing clients (B2C, B2B under SME)
Re-activation POC (The business partners who left the platform/move to other platforms due to some issues,
resolve them and make them the highest shipper of the month).
Senior Account management (Sr. Associate), Growth Management January 2022 -March 31st 2023
Accountable for 60+ Key Accounts (D2C Brands, working under SME Vertical).
Maintain a good relationship between our key accounts and our Admin panel.
Chaos handling (social media escalation, management escalation etc).
Reducing the gap in between Customer support team (Delhivery) and seller.
Liaised with multiple teams to solve operational and tech issues for assigned accounts
Big Foot Retail Pvt Ltd. (Shiprocket.com) October 2020 – January 2022
Key account management (Specialist), Growth Management
Accountable for 150+ Key Accounts.
Account management.
Re-activation expert(The business partners who left the platform due to some issues, resolve them and make them
the highest shipper of the month).
Churn controller.
Maintain a good relationship between our key accounts and our Admin panel.
Chaos handling (social media escalation, management escalation etc).
Client growth, business growth, helping seller to increase the business and grow into his/her business segment.
Vedantu Innovations Pvt Ltd. May 2020 – September 2020
Senior Business Development Executive, Business Development & Sales
Counseling session expert.
Achieved sales targets which include B2C domain (individual customers).
Maintaining sales Hygiene.
Maintaining team player role by closing the sales of other members inside the team.
Awarded As V-achiever in 3 months only by hitting 20% extra revenue as per the target.
Travel Triangle Pvt Ltd. February 2018 – May 2020
Business Development Executive, Business Development & Sales
Sales
Achieved targets and play a team player role in my Team.
Handling a team of 5 employees as team lead.
Responsible for Team conversions, and achieved that as well.
Cold calling for 3 International markets (Cambodia, Vietnam, Sri Lanka, Turkey).
Lead Generation for International market as well as Domestic market from different available sources.
Maintain a good relationship between our customers and our Admin panel.
Attend 2-5 business meetings with Suppliers / Agents for business expend in other countries as well.
Successfully set up Cambodia, Vietnam, Turkey as a stable destination in 1 months of efforts.
Awarded for meeting target in the month of March2018.
Strategy and Planning
Contributed towards company growth by suggesting improvements at both operational level and execution
level, derived from research, our competitor analysis and day to day work challenges.
Maintained relationship with key customers.
People Management.
Think & Learn Pvt. Ltd. (Byju's.com) August 2016 — November2017
Business Development Associate, Business Development & Sales
Sales
Achieved regional sales targets which include B2C domain (individual customers) (3 lakh+ per month in DTA).
Maintained relationship with key customers.
Team Management (Team Lead) :-
Handling a team of 12 employees for lead generation (NIE campaign).
Handling a team of 4 employees for sales follow up in Bangalore.
Provided leadership, motivation, control and direction to the field sales team on an ongoing basis focused
on performance.
Keep a real-time track of leads given to staff.
Ensuring Sales target achievement as per business plan and devise market strategy to increase the volume and
market share.
Sales Process Execution and Review
Keep a real-time track of leads given to staff.
BTL Activities Manage sales promotion activities. Also Plan &Execute.
People management.
Education
Class School/University Marks
X Saraswati Vidya Mandir Satpuli (UK) 64.60%
XII Government Inter College Barkholu (UK) 67.60%
B.Tech. Graphic Era University Dehradun (UK) 6.5 CGPA
Key Skills:
CRM: Lead Squared, Salesforce
Operating Systems: MS DOS, Windows 98/2000/XP.
Basics: MS Office, Adobe Photo shop
Strengths:
Ability to grasp the new skills quickly.
Hard -working.
Adaptive.
Optimistic
.
Co-Curricular Activities:
Participated in EMBORIA, a workshop on Embedded System at Graphic Era
University, Dehradun.
Participated as a volunteer in THE MARATHON LECTURE for GUINNESS WORLD RECORD held
atGraphic Era University, Dehradun.
Selected as Head Boy of school during session 2008-2009.
Nitish Chandra
