02 Uncover The Employee Value Proposition Storyboard
02 Uncover The Employee Value Proposition Storyboard
Employee Value
Proposition
Strategically highlight
organizational strengths in a
compelling and realistic story to McLean
McLean
& Company
& Company is a is
research
the trusted
and partner
advisoryoffirm
HR that
and
• Talent attraction and retention challenges exist for all organizations, whether onsite, remote, or
Situation
hybrid.
• Only 22% of organizations report they have an employee value proposition (EVP), and of those
organizations, only 11% both believe their EVP is unique from competitors and have different
versions to capture the experience of different employee groups (McLean & Company 2023 HR
Complication • HR departments
Trends already
Report, 2022; strapped
n=743, for time spend the majority of their attention on other HR
n=158).
activities rather than the EVP (McLean & Company, 2022 HR Trends Report, 2021; n=405).
• When creating an EVP, organizations often forget about the employee voice and engagement,
neglect to look at competitors, and confuse the EVP with employer branding, leading to
inaccurate, misaligned, and undifferentiated EVPs.
Solution • Create a realistic and compelling EVP by using the employee voice to uncover employees’ lived
experience and the organizational offerings that employees highly value.
• Launch the EVP with a comprehensive toolkit that prepares key communicators to be stewards
of the employee experience.
• Fully integrate and sustain the EVP through strong communication partnerships across the
organization that reach both internally and externally.
McLean & Company | 2
Developing an EVP is a large project requiring
substantial time and resources
Creating an EVP…
• Is an iterative and collaborative process. It requires partnership with multiple departments and the
involvement of many key individuals.
• Requires time from all key individuals or groups involved, including executives, leadership, and employees.
• Often takes between four months and a full year due to the time required for data collection and the iterative
nature of the process.
Do not move ahead if you are...
• Hoping to quickly solve attraction or retention challenges. An EVP helps increase attraction and
retention in response to a highly competitive talent market, but it takes time and cannot solve for underlying
organizational problems such as poor compensation and benefits.
• Not supported by the executive team. This is a large-scale project involving key individuals from across
the organization. To be effective, executive buy-in is critical.
• Unable to properly resource the project. The project owner and team must drive progress and ensure
completion, even if the process is spread out over several months. Cutting the process short puts the quality
of the EVP at risk.
• Looking for a way to add value to the organization through creating new offerings. Developing an
EVP is about finding the value in what already exists, not inventing new ways to add value.
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Highly volatile and competitive markets make it
difficult to attract and retain talent
Most organizations are struggling Some industries face particular challenges
of organizations have no plans to revisit their Executive perception doesn’t always align with
reality. EVPs developed solely from executive feedback
43% EVP despite the drastic changes to the work
environment and the employee experience don’t capture the lived experience of the average
employee. It is essential to include the employee voice
throughout the pandemic (McLean & Company,
2022 HR Trends Report, 2021; n=295). when creating the EVP.
The experience an
The experience an The experience an The experience and The experience an
employee has when
employee has of the employee has with perceived potential employee has with
interacting with
workplace values material offerings an employee has to the organization’s
others at the
and associated available as part of grow or develop broader perception,
organization
behaviors that the employment within the purpose, and
create a of
Examples sense of
themes: Examples of themes:
package organization
Examples of themes: Examples of themes:
potential Examples of themes:
belonging
• Respect/DEI • Compensation (base • Career development • Mission and vision • Relationships with
• Work-life balance and variable pay) • Career paths • Company reputation managers
• Autonomy/flexibility • Benefits • Learning and and stability • Relationships with
• Recognition • Time off (vacation, development • Social responsibility colleagues
(acknowledgement) personal, or sick • Coaching, mentoring, (environmental, • Relationships with
days) and feedback social, and senior leaders
• Health and wellbeing governance) • Department
programs • Customer focus collaboration
McLean & Company Insight
Don’t get hung up on what category each aspect of the EVP falls under or whether the categories are evenly
weighted. It’s more important to focus on the holistic view of the organization and what the aspects say about the
employee experience. McLean & Company | 9
Use McLean & Company’s four-step approach to
uncover, define, and launch a strong EVP
1. Build a
plan to 2. Uncover
develop the the EVP
EVP
“
The more you can get in front
3
of the work, create • Competitor analysis
• Assessment of alignment
expectations for leaders, and
03
”
educate stakeholders on what between HR policies and
the EVP is and isn’t, the more programs and the EVP
successful you’ll be.
– Jenny Crawford, Director,
Talent Acquisition, Oshkosh
Corporation McLean & Company | 12
Select the project team and ensure clarity of roles and
responsibilities
Uncovering the EVP is a collaborative project that requires a When building the project team, take into
diverse group of people. consideration the amount of time and the specific
HR’s role is to ensure that the employee perspective drives the tasks required for this project. Avoid selecting team
development of the EVP. members who won’t have the time to dedicate to this
Build a project team based on the following roles: project.
Project Sponsor Project Manager/Lead Subject Matter Experts Project Task Member
• Champions the project to • Leads the project. • Provide expertise and • Executes tasks such as:
ensure success. • Manages the day-to-day support in: o Identifying insights from
Description
Engagement Surveys
• Identify the engagement and retention drivers at the organization and
areas where the organization needs to be stronger.
• Identify any specific employee groups with low engagement scores.
• Understand the project team’s skills and expertise to support appropriate assignment of tasks.
• Be aware of the time the project team has to dedicate to this project to ensure appropriate
Task assignment of resources.
Assignments • Clarify each team member’s role, assigned tasks, and how they impact others in the project.
• Use the project plan to identify additional people resource requirements.
Host a kickoff meeting to ensure project team members know each other,
McLean & Company | 17
their roles, and the plan.
Use a detailed plan to keep the project on track
Uncover the EVP Evaluate the EVP Launch and sustain the EVP
• Synthesize all data and identify with the EVP. plan for internal and external
• Gather internal and external stakeholder audiences.
insights.
feedback. • Prepare an EVP toolkit to support
• Assess insights and distill into themes.
• Assess, revise, and finalize the EVP. socialization.
• Compare themes against the
•• Create
Select a pitch
the to summarize
internal the EVP.
and external • Develop guidelines around
• organizational strategy. • sustaining
Plan next steps to brand the EVP.
Points
Decisi
Determine logistics for focus groups partners to assess the EVP. the EVP.
• Draft the EVP. • Determine socialization
on
• Focus group participants • HR program and policy owners for • Marketing, Communications
ces
ces
2. Uncover
Identify common themes the EVP
within categories Look for elements of
this graphic in the top
right corner of slides in
Draft EVP statements Step 2 and Step 3 to
orient with the stage of
the process.
• Plan to conduct focus groups with each of the key • Executives are employees too. Although their
employee segments identified in Step 1. experience differs from that of non-leaders, it is
o If the workforce is particularly large or diverse, important to capture.
prioritize by focusing on segments with • Conducting interviews or focus groups with the
particularly high and low retention rates. executive team will ensure the experience of
• Include a wide variety of employees (e.g. varying employees at all levels of the organization is captured
functions, tenure, positions) to ensure the and helpsWhile theestablish
further executive experience
buy-in is
and support.
important to capture, do not let
information collected is comprehensive and executives dictate what the ultimate
representative of the entire organization. EVP will be. Take all employees’
experiences and values into account.
Set expectations
Explain what an EVP is. Inform participants that it is not about uncovering what they would like to have; it is about
understanding what they like that is already in place.
Establish the purpose of the focus groups. Explain to participants that the final EVP will incorporate feedback from
multiple sources and will not include everything employees discuss in the focus group.
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Focus
groups
Conduct focus groups and analyze feedback
Customize the Standard Focus Group Guide using the following questions:
• Document responses in the
What attracted you to this organization? What makes you Standard Focus Group Guide or use the
1 stay at our organization? Focus Group Data Template to capture and
How do you describe the experience of working here to categorize employee feedback.
2 your friends and family? What aspects would you • Ensure there is a facilitator and a notetaker for
recommend? each focus group.
What aspects of your working life at our organization do
3 you value the most? What makes these things so important • Do not simplify or “business-write” the language
to you? from the focus groups. Where possible, try to
capture the phrasing verbatim.
4 What do you feel makes our organization unique?
• Obtaining permission to record the focus groups
helps with capturing the language used.
Identify strengths, limitations, and quotes uncovered in the feedback
• Strengths: What the organization is doing well and what employees value.
• Limitations: What the organization does not do well or elements that are only prominent in one segment rather than
across the organization.
• Quotes: Unique and compelling language used by employees that will be leveraged later when writing the EVP.
Sort the insights and quotes by EVP category (culture, offerings, opportunity, organization, relationships)
• Don’t worry if there isn’t information for all five categories. If one category does not have any strengths, the EVP will
simply emphasize the other areas.
After completing the focus groups, review notes and use tab 4 of the Employee Value Proposition Workbook
• Take note of any categories without strengths listed, as this highlights a need for improvement in the future.
to document and categorize insights.
McLean & Company | 23
Existing
data
Analyze existing internal data to further
uncover insights from the employee voice
Survey data both supports the findings from the focus groups and uncovers further insights on what is most important to
employees, where the organization is currently performing well, and where the organization needs to improve.
Analyze the following data to identify strengths and limitations, and note any unique, compelling, or interesting
language used in responses to open-ended questions. Sort the information based on the EVP category the insights best
align with and record in tab 4 of the Employee Value Proposition Workbook.
Strengths Limitations
Elements that fall into the leverage quadrant Elements in the improve quadrant (low score,
Engagement survey (high score, high importance) of the high importance) of the engagement report from
engagement report from McLean & Company’s McLean & Company’s Engagement Survey.*
Engagement Survey.*
Look for feedback, such as top reasons for Look for feedback such as misalignment of
New hire feedback
joining and alignment of expectations and expectations and reality.
reality.
Stay interview
Identify organizational offerings motivating Review suggestions for change or improvement.
feedback
employees to stay.
Look for feedback on organizational offerings Identify top reasons for leaving (excluding
Exit feedback
valued while at the organization. personal factors, as they are not relevant).
*If the organization uses a different engagement survey, work with the engagement survey provider McLean & Company | 24
to obtain this information.
Existing
data
Compare
insights with the • AnStrengthens
EVP aligned thewith the organization’s
employer brand, ensuringMVV…
organization are consistent.
the messages distributed by the
mission, vision, • Reminds employees of the mission, vision, and values, allowing them to
continually associate their work with the bigger picture the organization is
and values striving toward.
• Allows candidates that do not connect with the organization’s mission, vision,
and values to “self-select” out of the recruitment process, saving time and
Theresources.
mission, vision, and values create a cohesive understanding of how the
organization’s existence serves all key individuals or groups (e.g. customers,
Ensuring the EVP and the shareholders, the community), whereas the EVP is specifically true for the
organization’s mission, vision, employee experience.
and values (MVV) do not
contradict each other is vital in To align the EVP with the organization’s MVV…
building a cohesive employer • Identify any terminology differences between the organization’s mission, vision,
brand and gaining trust as an and values and the EVP insights. The EVP is not meant to replicate the mission,
organization. vision, or value statements, but the mission, vision, and values must inform the
language chosen for the EVP statements.
• Leave out any insights that are not in alignment with the mission, vision, and
values.
Be cautious the EVP does not reach too far into the
future with aspirational aspects. The EVP is for stating
who the organization is and who it is becoming, not who the
organization wants to be (which is covered by the vision
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statement).
Distill insights into themes based on the key
EVP categories
Use tab 5 of the
Synthesize the recorded insights by identifying themes Employee Value Proposition Workbook to
within the strengths and limitations. Themes are similar organize and identify themes in insights
insights that appear across the data collected from different from the focus groups and internal data
sources. Revisit slide 9 for ideas of themes to look for within each collection. First, look at the organization
EVP category. holistically, then focus on the employee
Examples: segments.
Focus groups New hire survey Engagement survey
Category: Common
Organizatio Value doing meaningful “Nature of the job” is “Feelings of energy theme:
work that has a positive one of the top reasons and purpose” falls in Sense of purpose
n people applied.
impact on society. leverage quadrant.
A strong EVP does not need to highlight all five categories. Try experimenting with combining the themes to create the most
compelling statements that draw in both current and prospective employees.
For example:
Category: Our positive
Category:
+ =
Relationships relationships with
Culture
Theme: managers foster
Theme: an autonomous
Relationships with
Autonomy work environment.
managers
One of the goals of writing the EVP is to take the main themes See Appendix I for more
identified and reflect on the relationships between them characteristics of EVP McLean & Company | 27
and how the themes fit together to tell a bigger story. themes.
Create drafts of the EVP
statements from identified themes
Decide which aspects of the EVP are foundational and will not change, such as elements that apply to employees
1 across the organization or that relate to the overall organizational strategy.
Determine which elements to emphasize to key employee segments by revisiting the focus group notes and
looking for the following:
2 • Were employees attracted to the organization for a specific offering?
• Do they value some elements of the EVP over others?
• Is an aspect of their experience at the organization significantly different from other segments?
3 “Translate” the EVP for the key employee segments by highlighting the elements identified above or
incorporating language and terminology unique to segments.
Employees’ experiences and personal values If leaders of key employee segments are not a
differ, necessitating tailored EVPs. Despite each part of the project team, connect with them to
point of uniqueness, the segmented EVPs must gain their insight and involvement in the project
remain in alignment with the overarching EVP. going forward.
See the EVP Examples Catalog for examples of EVP Record segmented EVP drafts in tab 6 of the
segmentation. Employee Value Proposition Workbook.
McLean & Company | 29
Share the draft EVP with the project sponsor/
executives to gather feedback
Hold a 45-to-60-minute meeting with members of the executive team to discuss progress on
the EVP draft statements.
Invite no more than four members of the executive team to attend the meeting to ensure it remains on track:
• The goal of this presentation is to ensure alignment with the direction of the EVP, not to obtain buy-in (this will come
later) or wordsmith in real time.
• The project sponsor will have the best insight into who from the executive team would be best to have present at the
Create a small presentation that includes the following:
meeting. Use the
• Purpose and goals for the EVP
Executive Feedback Presentatio
• A brief overview of the process and methods n Template
• Drafted EVP statements to present to the executive
Determine which project team member will present which slide and team.
how notes will be captured.
Obtaining feedback is important, but it is critical to limit time spent spiraling into rewriting and fixating on
specific word choices. Minimize open-ended feedback with clear, prompted questions, such as:
Are there any themes
What trigger words What is the overall Are you surprised by
you expected that do
need to be removed? feeling portrayed? any statements?
not appear?
See Appendix II for examples of possible executive leadership
responses to the EVP draft.
Use the feedback collected during this meeting to revisit data, insights, and themes as needed, then proceed to
step 3. McLean & Company | 30
Step 3 After completing this step
you will have:
Evaluate and refine the EVP • Evaluated the uniqueness of
the EVP and ensured it is
differentiated from
competitors.
• Assessed alignment of the
1. Build a plan EVP with HR programs and
2. Uncover the policies.
to develop the
EVP
EVP • Collected and integrated
employee and candidate
feedback into the EVP.
• Created a short “elevator
pitch” of the EVP.
Employee
HR
Competitor and
Program
Analysis Candidate
and Policy
Feedback
Alignment
Conduct research on the HR programs and policies that Test the EVP with employees and
organization’s competitors to contradict the EVP negatively candidates to ensure that their
ensure the drafted EVP is impact the employee experience. experience and values have been
unique and differentiated. Test the EVP to assess if it aligns. captured in the EVP.
Analyze
Review the results of the EVP Scorecard to If satisfied with the scorecard results:
identify whether the EVP is resonating both Finalize the EVP by creating an elevator pitch and
internally and externally. obtaining approval from the project sponsor/executive
team.
Creating an employer brand marketing strategy beyond the EVP is a separate project led by
Marketing and Communications. McLean & Company | 39
Identify audiences and draft key messages
Once the employer brand is built around the EVP, prepare to create a communication plan by
identifying audiences and drafting key messages.
Audiences Key messages
Identify internal and external audiences that must Key messages provide internal and external audiences
receive communications about the EVP. with information to address their specific questions about
the EVP.
Reflect on the following questions to identify
audiences: Tailor key messages to the specific audience being
• Who will use the EVP? communicated to.
• Who plays a key role in attracting and retaining To identify key messages:
talent? 1. Brainstorm potential questions the different
• Who will be impacted by the implementation of the audiences will have about the EVP. See Appendix III
EVP?
Examples of internal Examples of external for sample questions.
audiences: audiences: 2. Draft answers for each audience and each
• People leaders • Candidates brainstormed question.
Purpose Outline the purpose of the communication to create consistency and ensure clarity for the audience.
Determine timing of the communication. Identify the sequence in which audience(s) will be
Timing
communicated to (e.g. people leaders and TA managers first, then employees).
Medium(s Select the medium(s) to communicate to the audience. Choose mediums with interactive
) capabilities (e.g. townhall, meeting) to generate excitement for the EVP. Keep in mind the accessibility of
medium(s) (e.g. employees who do not use computers can’t access online videos).
Identify who will communicate the EVP and other key information (e.g. employee stories) to
Communicator
the audience. For example, senior leadership will present to TA managers and TA managers will share
with recruitment agencies.
Socialization
Determine whether the audience has accountabilities in socializing the EVP (i.e. promoting
accountabilitie
and discussing the EVP with others). See the next slide for more guidance on identifying socialization
s
accountabilities.
1. Amessages,
communication template that outlines the EVP, key
and questions and answers that audiences may have
about the EVP.
information. development.
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Diagnostics and consistent frameworks are used throughout all four options.
John Sime
Marketing Technology
Consultant
• Themes or messages in the EVP fall on • Themes or messages in the EVP also indicate where employees’
a continuum where some speak to the positive experiences are felt on a continuum between the short term
experience of an individual (e.g. career (e.g. salary) and the long term (e.g. career paths).
development) and others address the An EVP that is only focused on An EVP that only highlights
groups or employees as a collective the short term captures new aspects felt in the long-term
(e.g. relationships with coworkers). hires quickly and reminds demonstrates a deep
current employees of the commitment to an ongoing
• Understanding where the organization’s positive experiences they feel healthy organizational culture
culture falls on this continuum provides on a day-to-day basis but risks but risks new hires questioning
insight into who the organization is at employees questioning the the authenticity of the
its core and the type of employee the capacity to grow and find organization’s employer brand,
• Review EVP themes for placement along the continuum. Without
EVP is likely to attract. meaningful connections within resulting in high turnover rates
compromising
the organization. alignment and accuracy, seek
for new a balance of themes
hires.
• If the data collected for the EVP shows in the short term and long term. Ensure the final product remains
the lived culture is not the focused on the positive and true aspects uncovered in the EVP
organization’s desired culture, proceed data.
withLeverage the using McLean &
culture work • If themes
Use Develop anevenly balanced along the continuum,
are not Use look to
Articulateresources:
Company’s and Foster Organizational Cu Impactful
address Employee
potential Developmen
risks using McLean & CompanyDevelop an Effective T
resources:
lture t Program alent Retention Plan
blueprint to create and sustain the to create meaningful growth to address high
desired organizational culture. opportunities for employees. turnover rates.
McLean & Company | 53
Appendix II: Possible executive leadership responses
to EVP draft
Expect organizational leaders to think critically and challenge the project team. Prepare for different
types of pushback and possible responses.
Possible scenario: Leaders ask who the competitors are and what their EVPs look like.
Solution: Explain that the competitor analysis is the next step of the process.
Possible scenario: Leader expectations are not aligned to what an EVP is.
Solution: Confirm the understanding of an EVP using the definition, focusing on the difference between an EVP and the
organization’s brand as an employer. Highlight that the EVP is for both internal use (retention and engagement) and external
use (attraction) and represents the employees’ voice rather than the organization’s voice.
Employees Candidates