NAOMI dinasimwanza89@gmail.

com

+260764691867

SIMWANZA 10101 Lusaka

SUMMARY A skilled business executive and experienced Sales Professional with over four years' work
experience. Adept at researching and analyzing market trends and provide informed
decision making; adept at developing and supporting sales strategies; at developing and
sustaining customer relations via quality customer service support; at leading teams towards
set sales objectives through effective performance management and cost efficiency.
Endowed with a warm and calm personality, easily fits into teams of varying cultures and
effective team member.
Committed job seeker with a history of meeting company needs with consistent and
organized practices. Skilled in working under pressure and adapting to new situations and
challenges to best enhance the organizational brand.

SKILLS • Adaptable and Creative • Team Player

• Attention to Details • Time management skills
• Computer Literate • Retention and engagement
• Customer service skills • Product-market fit analysis
• Good Communication Skills • Brand positioning
• Interpersonal Relations • Customer Acquisition
• Leadership skills • Competitor Analysis
• Listening and Motivation • Training and Onboarding
• Negotiation Skills • Relationship Building
• Passion for Sales • Team Recruiting and Hiring
• Positive Attitude • Service Promotion
• Presentation Skills • Pricing Strategies
• Prioritization skills • Corporate Communications
• Prospecting Skills • Business Needs Analysis
• Sales Planning

EXPERIENCE GROWTH LEAD | 01/2023 to Current

Upstock food and products Ltd
• Built relationships with industry influencers and partners to create visibility around the
company's products or services.
• Maintained strong communication between departments in order to ensure smooth
execution of projects.
• Analyzed market trends and identified potential opportunities for growth.
• Generated ideas for innovative marketing campaigns that would help grow brand
awareness.
• Developed and implemented strategies to increase customer acquisition, retention,
and engagement.
• Tracked customer feedback through surveys, interviews, online forums, in order to
inform product development decisions.
• Created comprehensive reports on key metrics such as user acquisition, activation,
retention, referral rates.
• Established partnerships with relevant stakeholders in order to drive more leads into
the sales funnel.
• Managed budgeting and forecasting processes related to growth initiatives.
• Established customer growth opportunities for business expansion.
• Identified opportunities for improvement within existing systems and processes.
• Designed and monitored surveys to measure customer satisfaction levels across all
channels.
• Conducted research on industry trends and competitive landscape to inform
 product development strategies.
• Developed effective strategies for driving referral traffic from external sources.
• Cultivated a company culture that prioritizes excellent customer service.
• Interviewed and hired talented individuals to add value to marketing team.
• Negotiated contracts with vendors, agencies, and sponsors/partnerships.

CORPORATE SALES EXECUTIVE | 01/2020 to 06/2022

Trade kings group (Big Tree Beverages)
• Closed sales consistently through strong client rapport and expert product and
service knowledge.
• Monitored client needs and competitor trends to identify improvements and
recommend new products.
• Researched and analyzed new sales options, prospects and market trends.
• Followed up after each completed sale to check on satisfaction and offer additional
support to maximize brand loyalty.
• Prepared and promptly sent proposals, contracts and correspondence to facilitate
sales process.
• Prepared sales reports and attended regular meetings to update staff about new
sales processes and trends.
• Resolved customer complaints promptly and professionally.
• Created monthly reports detailing progress toward established goals.
• Analyzed competitor activity to develop effective counter-strategies.
• Established long-term relationships with key accounts by providing excellent
customer service.
• Identified potential clients, developed relationships, and initiated contact with key
decision makers.
• Collaborated with marketing team on promotional materials and campaigns.
• Generated leads through cold-calling prospective customers or researching online
databases.
• Utilized CRM systems to manage client information efficiently.
• Participated in industry events to network and expand clientele.
• Conferred with management to offer feedback on operations and promotions
based on customer preferences and purchasing habits.

MARKETING/SALES ASSISTANT | 04/2020 to 11/2020

Sobi Group of Companies
• Helped customers find specific products, answered questions, and offered product
advice.
• Accepted and completed cash, check and credit card payments.
• Fostered relationships with customers to expand customer base and retain business.
• Built and maintained relationships with peers and upper management to drive team
success.
• Sold various products by explaining unique features and educating customers on
proper application or usage.
• Processed special orders for out-of-stock items when necessary.
• Conducted periodic audits of merchandise pricing accuracy.
• Completed daily reports on sales performance metrics such as units sold per hour,
day, week, month.
• Assisted customers with returns, exchanges and refunds.
• Provided customer service by answering questions, resolving problems, and
responding to complaints in a timely manner.
• Collaborated with team members to achieve sales targets.
• Monitored merchandise inventory for loss prevention purposes.
• Coordinated with vendors regarding stock deliveries and issues.
• Recommended, selected and located merchandise based on customer desires.
• Developed strong rapport with customers to drive repeat business.

SALES AGENT | 01/2018 to 10/2018

KSM Group of companies
• Engaged positively with each customer, providing professional and polite support for
 sales and service needs.
• Answered customer questions and responded quickly to problems and complaints in
person, on phone and by email.
• Continuously met sales goals via strategic prospecting.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve
conflicts.
• Developed and maintained key relationships with consumers and businesses through
effective communication strategies and interpersonal skills.
• Improved customer service feedback scores through outstanding service.
• Worked with off-site locations to find desired items for customers.
• Applied strategic communication strategies and interpersonal skills to develop and
maintain high-value business relationships.
• Analyzed competitors' successes and failures, evaluating impact on market.
• Assisted in training of new hires on organizational procedures, policies and sales
techniques.
• Generated leads through cold calling, online searches, and referrals from existing
clients.
• Created presentations and proposals for prospective clients.
• Negotiated contracts with customers to secure sales deals.
• Monitored industry news, developments, and trends related to our products and
services.
• Collaborated with marketing teams to develop promotional materials that
highlighted the features of our products.
• Attended meetings with current and prospective customers to discuss their business
needs.

EDUCATION AND Lusaka Business and technical College

Certificate
TRAINING
General hospitality, 01/2018

University of Greenwich
BA
Business Studies, 01/2014

Zambia Centre for accountancy Studies

ABE Advanced Diploma
01/2012

Zambia Centre for Accountancy Studies

ABE Diploma
01/2012

Zambia Centre for Accountancy Studies

ABE Business Management Certificate
01/2009

Lake Road PTA School

Grade Twelve Certificate
01/2006

ACCOLADES AND • A registered graduate of the Association of Business Executives (ABE) and the University of
Greenwich.
AFFILIATIONS
• Converted 241 companies in Lusaka into regular clients for Vatra mineral water under
Bigtree beverages.
• Successfully trained 4 new employees to become productive sales executives.
• Brought in 2 major clients for Sobi industries i.e National Assembly (Parliament) and
Examinations Council of Zambia.
• Successfully brought in business worth K20,000 monthly on small rental property under
 KSM group

NRC NUMBER 953974/11/1

PERSONAL • Date of Birth: 11/04/1989

• Gender: Female
INFORMATION
• Nationality: Zambian
• Marital Status: Single

REFERENCES • Brenda Kumwenda, Marketing supervisor at Bigtree beverages,

brenda@bigtreebrands.com, +260974795444
• Nonde Chibwe, sales executive at Freddy Hirsch, +260969162173
• Margaret Mumbi, Brand Ambassador for Bigtree beverages,
margaret@bigtreebrands.com, 0964330221

HOBBIES AND • Art

• Networking
INTERESTS
• Playing badminton
• Reading and writing
• Visiting places
• Volunteering and community involvement