MAKERERE UNIVERSITY

COLLEGE OF ENGINEERING DESIGN, ART AND

TECHNOLOGY (CEDAT)
DEPARTMENT OF ELECTRICAL AND COMPUTER
ENGINEERING
BACHELOR OF SCIENCE IN TELECOMMUNICATION
ENGINEERING
INDUSTRIAL TRAINING REPORT
FOR THE PERIOD MAY 2019 TO JULY 2019

Compiled by

LUHONI JONATHAN
REGISTRATION NUMBER: 17/U/491
STUDENT NUMBER: 217000386
DECLARATION

I LUHONI JONATHAN, do declare that this report is a true account of the work that I was
involved in during the period spent with ZTE Uganda as an industrial trainee and that this is an
original document that has not been published before in any institution of higher learning.

Signed ………………………………….On this …………….. Day of ………………. 2019.

LUHONI JONATHAN
17/U/491

pg. i
APPROVAL
This report has been submitted with approval of the followings supervisors:

Signed …………………………………….On this …………….. Day of ………………. 2019.

MR. VICTOR SSEGAWA
ZTE UGANDA LTD

Signed ……………………………………… On this …………….. Day of ……………….

2019.
MR MARK KAGARURA
MAKERERE UNIVERSITY

pg. ii
ACKNOWLEDGEMENT

First of all, I would like to thank the Almighty God for the life and good health he gave me
during my industrial training period and greatly appreciate my parents who saw to it that I
completed this training successfully.
Secondly, I would like to salute all those who made the industrial training a comfortable success
and this report possible, just to mention a few;
ZTE UGANDA for granting me this rare opportunity to learn from the best the country has to
offer, the friendly and supportive attitude of the ZTE staff created a perfect learning atmosphere
for the trainees enabling us blend in with ease, not forgetting the patience you had with us as
trainees despite our constantly nagging questions.
Special thanks to the gentlemen and ladies in the Network Operations Center (NOC) especially
the RAN NOC team and the field technical team for their unmeasurable support and guidance
Lastly, I would like to thank my supervisor from ZTE Uganda LTD Mr. Victor Ssegawa and the
Electrical and Computer Engineering department supervisor, Mr. Mark Kagarura for the
supervision and the guidance given to me during the training and compiling of my report, thank
you very much.

pg. iii
PREFACE
Industrial training is a requirement for the attainment of a bachelor’s degree in
Telecommunication Engineering. This report contains work that was done at ZTE Uganda LTD.
It indicates the procedures and tools used in diagnostic processes in order to meet the customer
needs (MTN Uganda).
It also contains summaries of all activities I carried out at the company as well as the
background, organizational structure, goals and objectives of ZTE Uganda LTD. Training is
therefore an important undertaking in any engineering student’s carrier since it involves
acquiring of practical skills that are in most cases taught theoretically. Training also provides
engineers with interpersonal and communication skills which allow them to relate with
colleagues in a working environment.

pg. iv
Table of Contents
DECLARATION............................................................................................................................i
APPROVAL……………………………………………………………………………………...ii
ACKNOWLEDGEMENT............................................................................................................iii
PREFACE.....................................................................................................................................iv
LIST OF FIGURES..................................................................................................................... vi
LIST OF SYMBOLS AND ACRONYMS..................................................................................vi
CHAPTER 1: INTRODUCTION ................................................................................................ 1
1.1 Introduction ............................................................................................................................... 1
1.2 Objectives of Industrial Training ................................................................................................1
1.3 Background of ZTE .....................................................................................................................2
1.4 ZTE Vision ...................................................................................................................................3
1.5 ZTE Mission ................................................................................................................................ 3
1.6 ZTE Uganda Mission Statement ..................................................................................................3
1.7 ZTE Brand Values ....................................................................................................................... 3
1.7.1 Leadership .................................................................................................................................3
1.7.2 Innovativeness ...........................................................................................................................3
1.7.3 Relationships .............................................................................................................................3
1.7.4 Integrity......................................................................................................................................3
1.8 Company Hierarchy ......................................................................................................................4
1.9 The managed service project..........................................................................................................5

CHAPTER 2: PRAGMATIC WORK UNDERTAKEN......................7

2.1 Sites down Monitoring……………………………………………………………………………………6

2.2 Opening and closing site intrusions…………………………………………………………………….6
2.3 Querying and monitoring Current and history networks on the BTS………………… ………….7
2.4 Monitoring and measuring a site’s VSWR……………………………………………………..………7
2.5 Halting and un-halting sites:……………………………………………………………………………..9
2.6 Opening and closing of trouble tickets…………………………………………………………….…..10
2.7 Monitoring of core nodes………………………………………………………………………………..10
2.8 Obtaining and recording of the temperatures of the switches……………………………...………10
2.9 Troubleshooting of MAPs report………………………………………………………………….……11
2.10 Obtaining IP addresses and VLANs……………………………………………………………….….11
2.11 Preventive maintenance of various sites at Kawanda and Kasangati sites……………… …….11
2.12 Installation of LTE CPEs………..12
2.13 Installation and replacement of new equipment at sites……………………………………….……12
2.14 Responding to various callouts from the NOC……………………………………………………….12

CHAPTER 3: OBSERVATION, RECOMMENDATIONS AND CONCLUSION ......................14

3.1 Observations .................................................................................................................................... 14

3.2 Challenges faced ............................................................................................................................... 14
3.3 Recommendations ............................................................................................................................. 15

3.4 Conclusion ............................................................................................................................................15

REFERENCES ........................................................................................................................................... 16

pg. v
LIST OF FIGURES
Figure 1-0 NetNumen FMS tool showing sites down

Figure 1-1: A template showing current alarms in iManager u2000

Figure 1-2: A template showing a graph of VSWR against distance in iManager U2000

Figure 1-3: A graph of VSWR against distance in U31

LIST OF ACRONYMS

ZTE Zhongxing Telecommunications

MTN Maritime Telecommunications Network
CEO Chief Executive Officer
CTO Chief Technical Officer
IP Internet Protocol
GSM Global System for Mobile communications
HLS HTTP Live Streaming
RAN Radio Access Network
VAS Value Added Services
UMTS Universal Mobile for Telecommunications System
LTE Long Term Evolution
ISDN Integrated Service Digital Network
MSC Mobile Switching Centre
VLR Visitor Location Register
HLR Home Location Register
AuC Authentication Centre
EIR Equipment Identity Register
BSC Base Station Controller

pg. vi
BTS Base Transceiver Station
GMSC Gateway Mobile Switching Centre
NMC Network Management Centre
FDMA Frequency Division Multiple Access
TDMA Time Division Multiple Access
RNS Radio Network Subsystem
NSS Network Switching Subsystem
UE User Equipment
RF Radio Frequency
USIM Universal Mobile Telecommunications System Subscriber SIM
MSISDN Mobile Station International Subscriber Directory Number
PLMN Public Land Mobile Network
SGSN Serving GPRS Support Node
CDR Call Detail Record
CGF Charging Gateway Function
RNC Radio Network Controller
E- UTRAN Evolved UMTS Terrestrial Radio Access Network

UICC Universal Integrated Circuit Card

EPC Evolved Packet Core
PDN Packet Data Network
FMS Fault Management System
DTF Distance To Fault
VSWR Voltage Standing Wave Ratio
RFU Radio Frequency Unit
GUI Graphical User Interface
VLAN Virtual Land Area Network

pg. vii
PDH Plesiochronous Digital Hierarchy

SDH Synchronous Digital Hierarchy

RSSI Received Signal Strength Indication
TRU Transceiver Radio Unit
RRU Remote Radio Unit
CPE Customer Premises Equipment
UPEU Universal Power and Environment Unit

pg. viii
CHAPTER 1: INTRODUCTION
1.1 Introduction

Industrial training is one of the requirements undertaken by student in order to learn practical
skills and real life scenarios outside the class room. It gives a training which will help when on
job in the related fields and some of the objectives of the Industrial training I went through from
23rd May 2019 to 27th July 2019 in ZTE Uganda are as below. The scope of the training was
through lectures, observations, research and hands on practical work. This report covers the work
done in the NOC and the field

1.2 Objectives of Industrial Training

The objectives of industrial training can be categorized in three sections i.e. to the student, to the
university, to the organization (training place)
Firstly, to the student;

 The fundamental objective of industrial training is to enable a student experience and

understand real life situations in industrial organizations and their related environments
and hence accelerating the learning process of how his or her knowledge can be used in a
realistic way.
 To enable a student understand the formal and informal relationships in an industrial
organization
 so as to promote favorable human relations and teamwork.
 To provide the exposure to students to practice and apply the acquired knowledge in the
working environment.
 Industrial training also provides a systematic introduction to the ways of industry and
 developing talent and attitudes so that one can understand how human resource
 development works.
 Industrial training enables students gain experience in writing reports in respect to what is
 done during the training period.
 To develop an understanding of work ethics, employment demands, responsibilities and
opportunities.
To the university;

 To establish links with industry/organization for technical development, particularly in

the area of product innovation, design and construction. To know skill gaps and improve
quality of training.
 To have a balance assessment of trainees.

pg. 1
  To modify the curriculum based on the feedback from company, if necessary.
 To find better job placement opportunities for the graduating students from the
University.
 To enroll the support from the different organizations or companies in the form of
 sponsorships and scholarships.
To the organization

 To know future skills availability.

 To improve the training delivered at training institutions for industrial relevance.
 To influence the training of future generation of employees.
 To solidify the relationship between the industrial institutions and University.
 To promote the services of the industrial institutions.
 Industrial training also gives employers an opportunity to assess future employees.

1.3 Background of ZTE

ZTE Corporation is a Chinese multinational telecommunications equipment and Systems

Company headquartered in Shenzhen.it operates in three business units - Carrier Networks,
Terminals and Telecommunication. [1]
On September 1st 2015, ZTE Uganda limited launched commercial operation as managed
service provider to MTN Uganda under the network group. A few months later acquiring and
signing of the license. ZTE has since grown to be the leading Telecommunications managed
service provider in Uganda servicing in excess of 8 Million MTN customers and it is still
growing.

1.4 ZTE Vision

“To be a global communications leader, which provides the clients worldwide with satisfying
and customized products and services”

1.5 ZTE Mission

“To strives for the best return on its shareholders’ investments and assumes social
responsibilities proactively”

1.6 ZTE Uganda Mission Statement

“To satisfy the oversized transport needs of our Clients. This is fulfilled with passion and to
ensure work and satisfaction to our employees and the owners of the company.

1.7 ZTE Brand Values

pg. 2
The brand values of the company are described below.

1.7.1 Leadership

The leadership value requires that all leaders have foresightedness, commitment, have good
guidance skills. Everyone should be a leader in one way or another in order to build the future of
the customers that the company serves, and leading the way through connectivity enablement.

1.7.2 Innovativeness

Company workers are required to be creative, simple, imaginative and full of insight when doing
their work. They should be able to do thing differently and exceptionally thus the unexpected
exceeds the expectations.

1.7.3 Relationships

For good performance, it’s required that teamwork, friendliness, care and good connection
should prevail in the company. All staff should have empathy for their unique situation and build
relationships with the company customers.

1.7.4 Integrity

This explains the need for solid principles, trust and together amongst the staff. The company
also aims at achieving the trust of the employee, customers and all other concerned parties.

1.8 Company Hierarchy

ZTE as a company achieves its objectives by decentralizing its management such that there are
different departments all headed by managers. These departments include; Technical, Finance,
Information Technology, Human Resources and Operations. During my time of training I was
posted to the Technical department/Network Group under the Network Operations and
Maintenance which is divided into the following section

pg. 3
Organization structure of ZTE Uganda (Managed service) showing the service delivery section
and sub sections therein

Figure1-1: Organization structure

ZTE Uganda (Managed service project) is organized into two segments, the planning and the
operations sections all under the leadership the Chief Technical Officer.
The Planning department: This section ensures that the GSM and transmission
networks are planned and optimized to provide a cost effective and reliable service. It
determines the most reliable equipment to be used and when and where upgrades or
downgrades should be done.
The operation department: This department foresees the overall operation of the MTN
network. It is divided into sections which include
• Implementation (field operators): This section implements whatever the planning
departments come up with. This includes setting up new base stations, installing new
network infrastructure such as optical fiber links, upgrading equipment, and
troubleshooting microwave links. It works hand in hand with the various contractors
employed by MTN Uganda
• Fixed Lines: This section deals with the implementation, operation and maintenance of
MTN’s fixed line services. It involves service provisioning, voice and data line
installation, switching operations as well as attending to fixed line customer complaints
so as to ensure high quality of service.

pg. 4
 • Network Operation Centre: This section monitors the status and performance of the
network to detect anomalies. Configures network software related parameters. It is the
first level point escalation of the network faults.
• HLS Core: This department is responsible for the design and development and
implementation of data, voice, and/or video communications networks as part of a Project
Execution Team.

1.9 The managed service project

MTN Uganda outsourced its network group under the operations of ZTE to take over the control
and deliver services to the customer (MTN Uganda) and this known as the managed service
project. During the first five weeks of my intern, I was posted in the NOC which is headed by
Mr. Victor Ssegawa. The NOC contains 4 sections namely, Transmission NOC, Data NOC,
RAN NOC and the VASNOC. I assigned to train with only the RAN NOC.

pg. 5
CHAPTER 2.0 PRAGMATIC WORK UNDERTAKEN
This chapter contains all the hands work done both in the NOC and the field. Some entail
procedures while others don’t.

2.1 Sites down Monitoring

The tool used is NetNumen FMS tool which communicates with all sites and picks up any site
which is down or not working. Therefore, the alarms which would lead to such would be service
affecting. Power failures, transmission failures, faulty in software are some of the alarms that
could cause sites to go down.
Procedure

 First you log on the AOS portal using any browser.

 Then select the option of FMS.
 After clicking the sites which are down would then appear categorized according to their
technologies i.e. 2G,2G,4G

Figure 1-0 NetNumen FMS tool showing sites down

2.2 Opening and closing site intrusions

The site intrusions were mainly opened to give access to field engineers in case of any works to
be done or if he or she is responding to a callout. These site intrusions are mainly used foe
management and monitoring purposes. The site intrusions include the engineer’s name, the site,
the engineer’s phone number, kind of work he is going to do and the company he or she works
for
Procedure

pg. 6
  Logged onto the AOS portal using any browser
 Then selected an option of Eflow.
 An option of trouble tickets was then selected, after an option of create was also selected
which enabled one to fill an intrusion form which contained the time of intrusion, the
engineer’s name, reference number and many others.
 After an engineer was done with his or her operations, the intrusions were always closed.

2.3 Querying and monitoring Current and history networks on the BTS.

The current and history alarms on the network nodes were queried and monitored using U31 and
iManager U2000 for both ZTE and Huawei sites. Both U31 and U2000 are used for alarm
detection for maintenance and troubleshooting ZTE and Huawei sites respectively. These tools
show the alarm name and type, its severity and where it is located.
Procedure

 Firstly, one logs onto iManager U2000 or U31 for Huawei or ZTE sites respectively.
 A template in iManager U2000 and U31 that shows the sites that have alarms is used to
see which sites have any faults
 Using search tool in both tools, site is located and then by right clicking on it, both
history and current alarm options can be seen. One selects on either alarms to see the
detailed information about the alarm, possible causes, severity and even the possible
remedies.
 The fault is then escalated by failing a trouble ticket

Figure 1-1: A template showing current alarms in iManager u2000

pg. 7
2.4 Monitoring and measuring a site’s VSWR

The VSWR of sites that had showed an alarm of abnormal VSWR (It is always expected to be 1
or very close to 1) was measured and monitored for both ZTE and Huawei sites using U31 and
U2000 software tools respectively
Procedure

 Logged onto the iManager U2000 software

 Searched the site whose VSWR is to be measured. After locating it, right clicked and
chose an option of maintenance client.
 Then selected the Monitor option and chose the DTF Test optionh
 The cabinet No, Subtrack No, TX channel No are then fed into the dialog box that
appears
 A graph showing VSWR against distance is then displayed

Figure 1-2: A template showing a graph of VSWR against distance in iManager U2000

pg. 8
 Figure 1-3: A graph of VSWR against distance in U31

2.5 Halting and un-halting sites:

Halting is usually done if service affecting works are to be carried out or when the traffic has
reduced for the case of the low cost sites especially at night. On low cost sites, it is done to save
power. Low cost sites run on solar unlike their counterparts that run on either utility or generator.
After all the operations had been done, the sites would then be unhalted.
Procedure

 Logged onto the U31 software.

 Then selected an option of configuration, then chose the option of common wireless
configuration Application
 The option of maintain query and setting was then selected.
 The site Name to be halted was then selected. Then right clicked and chose the testing
option.

pg. 9
  After an option of Execute was then selected. The site was then unhalted.
 To unhalt the same procedure was followed, but an option of “normal” was selected and
executed.

2.6 Opening and closing of trouble tickets

Trouble tickets were opened and closed using e-flow on the AOS portal. This encompasses
escalating a fault to a particular engineer. Such faults include things like occurrence of abnormal
or intermittent VSWR, High temperatures, error on the RFU software and many others. The
handling of this fault is followed up through the use of calls and using U31 and U2000 tools to
see if the alarm has cleared or not. After the alarm has cleared, the trouble ticket is closed.
Procedure

 First, one logs onto the AOS portal using any browser
 Then selects an option of Eflow.
 An option of trouble tickets is then selected, after an option of create is also selected
which enables one to fill a trouble ticket form which contains details like the description
of the alarm, the severity alarm, underlying cause and many others
 After the fault was resolved and the alarm cleared after checking with either U31 or
U2000, the trouble tickets were then closed detailing the kind of work the engineers or
technicians did to solve the problem

2.7 Monitoring of core nodes.

We also interfaced with both the command interface, Winfoil and the GUI tool called ima-Citrix
ICA client to monitor the core nodes which includes things like BSCs, Media gateways, HLRs
and many others. This monitoring involved us identifying any alarms that are service affecting
and escalating them. This was done with the help of the RAN NOC members.

2.8 Obtaining and recording of the temperatures of the switches

Temperatures of various rooms at both Mbuya and Mutundwe switches were regularly obtained
and recorded remotely. These rooms included the transmission, EDC, pop, battery and switch
rooms.
Procedure

 Temperatures were obtained every after two hours through use of phone calls

pg. 10
  The temperature were then sent to a certain WhatsApp group that monitors these
temperatures. In case of any alarm, it would be explicitly be recorded besides the
appropriate temperature

2.9 Troubleshooting of MAPs report

We adjusted or edited the MAPs report that captures the network availability of any site
that has some drops from the expected 100%. The editing included specifically listing the cause
of the drop after troubleshooting using both U31 and U2000 tools and also stating the current
condition of the site. If it had been worked, if it is being worked on or if it was to be worked on
in a specified amount of time. These maps report capture the situation of these sites two hours
before the actual email is delivered in the inbox.

2.10 Obtaining IP addresses and VLANs

We also occasionally obtained IP addresses and VLANs of various sites for various
technologies i.e. 2G, UMTS, LTE. IP addresses and VLANs were mainly needed for the purpose
of radio planning
Procedure

 Logged onto U31 and searched for the site.

 Selected the BSC or RNC from which the RNC picks from and run NE management
 Then selected the modify area option, followed by transmission network, followed by an
option of UMTS+GMS.
 Finally selected IP Transport, followed by IP Layer configuration inorder to find IPs for
all technologies at a site

2.11 Preventive maintenance of various sites at Kawanda and Kasangati sites

The preventive maintenance exercise involved regular checking of the sites to find out
their condition. They’re many parameters checked in order to plan when the repairs and upgrades
are to be done. This activity involved checking some of the following parameters; -

 Signal connectivity to the site elements on either Ethernet or E1 connection

 RSSI and Optical levels and configuration checks. This is done by logging into the BBU
using a laptop.
 Current and History alarms
 Checking whether the feeders or waveguides have any damages and if they’re firmly
fixed.
 Checking RRU power and optical cables
 Checking on the Radio link cable (IF) fixing, clamping and labelling and many others.

pg. 11
2.12 Installation of LTE CPEs

This involved the installation of both new CPEs and replacement of the faulty ones. This
also encompassed configuring them before installation.
After the configuration, the IP address is pinged in order to ensure there no packet losses.
Also the internet is tested by pinging the gateway.

2.13 Installation and replacement of new equipment at sites

This involves installation of new equipment in case of any upgrade or a faulty equipment. Some
of the equipment replaced during internship include things like the EMS4 cards, MRFUs, UPEU
cards, attenuators. This also involved patching fibre through various hops.

2.14 Responding to various callouts from the NOC.

We also worked on some of the incidents assigned to us by the NOC technicians. Some of the
incidents worked on and how they were responded to include the following:-
Loss of packet losses at various ATMs and slow internet speeds
In such a scenario, we first logged into the indoor unit of the CPE to verify the losses
of packet losses. Then checked if it was well configured. Then inspected all the connections to
see if there was any damages. Then the equipment is then worked on accordingly.
Some of the incidences leading to this fault include the following: -

 Loss of line of sight due to emerging buildings: In this case, the problem would
be escalated to the planners to find a more suitable location for the antenna.
 Water and dust getting into the connectors to the antenna: In this case, a new
antenna and connectors would be installed.
 Wrong configurations: With the help of the NOC, the CPE would be rightfully
configured by logging into the indoor unit of the CPE.
High temperatures at sites: In such cases, we inspected the sight majorly for two
things i.e
If the air conditioners were working well and if the equipment was free from dust. In case there
was dust, the site would be dusted using a bowler and if the air conditioners were not working
well, it would be escalated to contractors that deal with maintenance of the Air conditioners. We
then followed it up with the NOC until the alarm cleared.
Intermittent and abnormally high VSWR: After getting the information from the
NOC

pg. 12
about the DTF, we inspected the site to see it’s possible location and its possible cause. In most
cases, the causes of VSWR would be: -

 Loose connections in feeder connectors: In such scenario, it would be tightly

connected ensuring there is no passage for water and dust.
 Faulty antennas and surge arrestors: In such scenario, the faulty equipment
would be replaced with new ones.
 Feeder damages: In this case the feeder would be replaced.

pg. 13
CHAPTER 3.0: OBSERVATIONS, RECOMMENDATIONS AND
CONCLUSIONS
3.1 Observations

To work competently and competitively in the NOC not only do you have to be well
equipped with engineering and computer skills, you must be a versatile person willing to learn,
adapt and co- operate with fellow team members since most of the work needs a collective effort.
The division of the NOC section into different sections i.e. RAN NOC, Transmission
NOC and Data NOC immensely allows the work to be done quickly and more efficiently.
The working environment is free, comfortable and easy to work in. The ZTE staff is
respectful, easy going, encouraging and helpful. This enables good team work and building
beneficial friendships.
Interns and new staff are given a great deal of time to get learn and get familiar with
the kind of the work being done. The staff are always willing to give a helping hand during the
learning process.
In less affecting scenarios, both the NOC and field engineers give interns freedom to
exercise their judgment and trying out new ideas. This plays a great role in improving the
decision making of a trainee.
Repairing of faulty equipment is not given priority. In almost all cases, the faulty
equipment were just replaced with new ones
The rapid response to any fault by both field and NOC engineers in the shortest time
possible takes one of the cardinal working ethics in the kind of the work they do

3.2 Challenges faced

In high time sensitive kind of work, the RAN NOC staff would sometimes fail to get
ample time to adequately attend to interns. I would use such time to master some of the things
that had been taught to me.
Due to the fact that the company doesn’t prioritize repairing of the faulty equipment, I
didn’t get the chance to fully understand the internal circuit design of many electronic equipment
and how they do the work they do. In most cases, I resorted to the use of the internet which was
sometimes even inadequate

pg. 14
 Most of the theoretical principles needed in order to fully understand the collective
operation of the whole network hadn’t been encountered during the lecture times. In such
scenarios, the use of the internet came in handy.
Field engineers were allocated a large work area and in events where the works were
widely scattered, we couldn’t work on many faults since we had to move large distances to get to
such places.
Although the NOC was divided into three different sections, I only got a chance to work
with the RAN NOC. I therefore missed out on the chance to get hands on practice with the
remaining two sections.

3.3 Recommendations

I recommend that the next ZTE NOC interns be given a chance to work with all the three
sections of the NOC enabling them to understand and appreciate how the work done in different
sections co-ordinates to achieve one main goal
Although not being an indigenous company, ZTE ought to support innovations in Ugandan
institutions by providing learning equipment since this will eventually improve the pool of
engineers they are employing from
I recommend that the company maintains its good working environment and treatment of
employees as this encourages them to work hard and increases efficiency.
I recommend that ZTE maintains giving chance to interns to train from their departments.
This ensures a wider coverage and more technicality is achieved by the students. I would also
recommend ZTE to increase on the number of interns they take since I observed they have
enough resources.
I recommend the university doesn’t only stop on organizing this internship program but
also help some students in acquiring internship placements since it is a very vital way of
improving practical skills of students

3.4 Conclusion
All in all, Internship at ZTE NOC was very productive, engaging and beneficial since I got to
work with really skilled engineers both in the NOC and the field. The internship gave me an
opportunity to appreciate the link between theoretical work taught at the University and the
practical work in a such a practical telecommunications company. I can confidently say l left an
improved person in terms of understanding the engineering profession and work ethic

pg. 15
REFERENCES
Software;
1. IManager U2000 for Huawei sites
2. Netnument U31 for ZTE sites
3. Online interface; ZTE netnumen AOS portal
Books;
1. Practical Telecommunications and wireless communications 2004. For business and Industry,
edited by Edwin Wright, Deon Reynderrs and Steve Mackay. Chapter 1, 2, 3.
Websites/ links
1. U31 guide,
https://livrosdeamor.com.br/documents/netnumen-u31-fault-managment-operation-guide-
5c342e5e87aa8

pg. 16