The document outlines quality objectives for various departments including manufacturing, security, consultancy, training, research and publications, construction, laboratory, and calibration. The objectives focus on customer satisfaction, defect and error free products/services, on time delivery, staff satisfaction, safety, cost reduction, and compliance.
The document outlines quality objectives for various departments including manufacturing, security, consultancy, training, research and publications, construction, laboratory, and calibration. The objectives focus on customer satisfaction, defect and error free products/services, on time delivery, staff satisfaction, safety, cost reduction, and compliance.
The document outlines quality objectives for various departments including manufacturing, security, consultancy, training, research and publications, construction, laboratory, and calibration. The objectives focus on customer satisfaction, defect and error free products/services, on time delivery, staff satisfaction, safety, cost reduction, and compliance.
The document outlines quality objectives for various departments including manufacturing, security, consultancy, training, research and publications, construction, laboratory, and calibration. The objectives focus on customer satisfaction, defect and error free products/services, on time delivery, staff satisfaction, safety, cost reduction, and compliance.
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QUALITY OBJECTIVE
Manufacturing
1. Increased customer satisfaction through on-time delivery of defect-free products and
services and complaint-free performance. 2. Improve Customer Satisfaction Index and reduce Customer Complaints and dissatisfaction. 3. Development of a reliable subcontractor base, capable of defect-free product and service delivery to the company. 4. Increased employee proficiency and job satisfaction through awareness, training, and development programs. 5. Maximization of company profits through elimination of quality problems and related costs. 6. Track supplier performance and maintain a minimum of 99% On Time Delivery (OTD). 7. Maintain less than 1% defects in our Manufacturing processes. 8. To minimize waste and scrap levels of raw materials. 9. Continually improve safety and permanent employee turnover. 10. Reduce the impact on the environment through reduction, reuse and recycling. 11. Clear and timely communication of accurate information internally and with customers & suppliers. 12. Improve existing products through continuous process improvement.
SECURITY
1. To ensure customer satisfaction is achieved at 85%.
2. Staff satisfaction at 90%. 3. To have no complaints per calendar month. 4. To have 0 Health & Safety incidents per calendar month. 5. To make effective responses to customer complaints within 24 hours, reporting, investigating and concluding the complaints, to the satisfaction of the customer within ten days.
CONSULTACY
1. To produce outputs conforming to client requirements;
2. To produce reports free of errors and omissions; 3. To complete assignments within timelines committed and within budget. TRAINING
1. To address the training needs of the target group;
2. To produce good quality training material free of errors and omissions; 3. To deliver training programmes deploying well qualified and competent trainers.
Research & Publications
1. To conduct quality research in areas of relevance;
2. To produce publications of good quality; 3. To produce publications free of errors/omissions and plagiarism.
CONSTRUCTION
1. Providing agreed levels of product quality and services to our clients, by appreciating and fully understanding their needs and expectations. 2. Maintaining competent and capable resources to comply with regulatory, client and company requirements. 3. Continuous assessments of our employees’ training needs are done and necessary training is provided in order to benefit all stakeholders. 4. The reduction of our operational cost through the effective implementation of the Quality Management System. 5. Involving and encouraging our Suppliers and Sub- Contractors to continuously improve their performances. 6. To provide quality project supervision and workmanship through recruitment, training and systems support. 7. To foster a corporate culture where our employees have a safe, respectful and rewarding work environment. 8. To deliver projects on schedule and on budget. 9. To maximize the utilization of resources. 10. To seek business opportunities that optimizes our multi-disciplinary capabilities.
Laboratory
1. To maintain the quality of ophthalmic services on par with international standards.
(Eye hospital) 2. Optimum utilization of infrastructural facilities, including manpower. 3. To ensure continued patient satisfaction through delivery of high class Medicare with a personal touch. 4. To ensure high levels of staff satisfaction and motivation and facilitate continuous enhancement of knowledge and skills through constant learning and training initiatives. 5. Providing good quality service and solutions to assist client’s with achieving their goals. 6. To provide medical laboratory testing services in accordance with the applicable standards to satisfy the expectation of customers and satisfy the requirements of accrediting body and authorized body.
CALIBRATION 1. To promote pursuit of perfection in our system by ensuring reliability and accuracy. 2. To consistently deliver quality by adhering to set specifications, regulatory, statutory requirements and international standard ISO 17025. 3. To continuously improving effectiveness of our process, execution and system. 4. To Grow, Develop and Perform with perfection by developing motivated and trained personnel. 5. To give value for money through our services to the customers.
