Office 365 Reviews

Name: Office 365
Brand: Microsoft
Rating: 4.3 (150 reviews)

4.3 out of 5

150 reviews
95% willing to recommend

What is Office 365?

Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.

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Office 365 is the #1 ranked solution in top Content Collaboration Platforms. PeerSpot users give Office 365 an average rating of 8.6 out of 10. Office 365 is most commonly compared to Google Workspace: Office 365 vs Google Workspace. Office 365 is popular among the small business segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.

Helped 875,455 peers since 2012

Featured Office 365 reviews

Anubrata Ghosh

Technical Manager at Landmark Group

Teams is a really good collaboration tool. You can work basically at any part of the world and communicate and collaborate with anybody, as long as they are connected to the internet. It helps with remote work, and although I don't work remotely, I have offices in Dubai and different geographical locations. It helps me connect with my colleagues and team who are not in the same geography as I am in Bangalore. Teams can facilitate team meetings, screen sharing, and organizing meetings.Regarding security, we have two-factor authentication governed by organizational policy. When trying to login to Office 365, Teams, or any Office 365 app, we are required to provide a password and use Microsoft Authenticator to sign in using a code. This is how two-factor authentication is implemented in our organization. Office 365 offers a suite of apps including OneNote, though I don't use it very often. In terms of integration with Microsoft ecosystem, it offers everything needed to get work done without any hassle.

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Gary Cook

Executive at Empowered Analytics

I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved. For the maintenance side of Office 365, only one person is involved. Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10. My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10. I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices. We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now. I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.

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Joanne Macfarlane

Test Manager at Skills Development Scotland

Teams has been really valuable recently as a feature of Office 365 when I've been working on projects where I've needed to collaborate with quite a large group of people. Having all the communications in one place, rather than large email trails going backwards and forwards where it's harder to keep the thread of the communication, has been really useful to have that collaborative space in Teams. That's probably been the most useful feature that I found recently. Microsoft Teams has helped facilitate teamwork and operational efficiency over the years, and we've had channels where we can add people from different organizations. We've got trusted partners where we can invite them to a private, secure channel where we can communicate directly with each other. We can share files, and we can interact with lists to manage our workload. Within that, we can have private channels so that not everyone who's in the team can see certain channels, which makes it extra secure. The video call capabilities are great for having productive meetings that don't need to be face-to-face. Recently we have Copilot, which can transcribe our calls, which is great.

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Content Collaboration Platforms Market Share Distribution
Product	Market Share (%)
Office 365	10.1%
Google Workspace	10.2%
Dropbox Business - Enterprise	9.9%
Other	69.80000000000001%

Type	Title	Date
Category	Content Collaboration Platforms	Nov 25, 2025	Download
Product	Reviews, tips, and advice from real users	Nov 25, 2025	Download

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Key learnings from peers

Last updated Oct 12, 2025

Valuable Features

Office 365 offers collaboration tools like Teams, SharePoint, and OneDrive for seamless document sharing and remote work. Its integration capabilities enhance productivity with real-time editing and cloud storage across multiple devices. Security features, including multi-factor authentication, and user-friendly applications like Excel and Outlook are praised. AI-driven tools, PowerApps, and Copilot streamline tasks, boosting efficiency in project management and communication. The all-in-one platform ensures accessibility globally without separate installations.

"Teams is a really good collaboration tool; you can work basically at any part of the world and communicate and collaborate with anybody, as long as they are connected to the internet."
"The integrations with Teams and SharePoint are beneficial as we use Teams for sharing and editing documents, which helps with document collaboration."
"The recent Microsoft 365 integration with Copilot is certainly very useful and effective, specifically for enterprise customers as it provides more than a 5x boost to productivity."

Room for Improvement

Office 365 needs enhancements in multilingual documentation, task management, UI intuitiveness, and cross-platform compatibility. Users face challenges with integration, stability, pricing, and support. Improving performance, providing advanced AI features, and simplifying admin tools are desired. There's a need for better collaboration, onboarding, and personalization. Licensing and data management issues affect usage, while some face hurdles in transitioning, file sharing, and customization. Excel and Outlook performance on various devices requires attention, with calls for refined data handling and automation.

"I haven't used Copilot too much because I don't have a license for that at the moment."
"There was a problem with the owner of a Team; although it was listed as an owner, he couldn't do whatever an owner can do."
"Microsoft could improve their support; I don't deal with Office 365 or Office 365 application-specific issues, but I wonder if it's similar where you get someone from Microsoft to hold your case, which could take a couple of days, maybe a week in between when they get back in contact with you."

ROI

Office 365 provides a good return with productivity, collaboration, and security enhancements. Organizations appreciate the flexibility in managing licenses with staff changes and access to integrated tools like Teams and OneDrive. Cost savings are realized through reduced infrastructure demands and headcount adaptability. Some users note time investment in learning and cost concerns, but many find significant value in its features such as transcription and AI capabilities, providing substantial ROI for medium to large businesses.

Pricing

Office 365 pricing for enterprises is considered competitive, offering a range of plans proportional to services required. While not the cheapest, the value provided, especially compared to on-premise solutions, is often appreciated. Businesses note complexity in licensing, recommending Microsoft Partners for easier setup in large, distributed organizations. Discounts are available for annual payments, and options include monthly or yearly subscriptions, often impacting perceived cost-effectiveness. Product scalability is highlighted as a benefit for enterprises.

"The price of Office 365 is very expensive."
"Licensing fees are paid on a monthly basis, or we prepay them."
"I would rate the solution 3 out of 5 for the price. I think Microsoft presents a good solution concerning the price."

Popular Use Cases

Organizations utilize Office 365 for diverse purposes such as email management, document creation, collaboration through Teams and SharePoint, and data analysis with Excel. It supports seamless communication, offering tools like Outlook for emails and Teams for meetings. Additionally, businesses rely on its cloud-based functionalities like OneDrive for storage and SharePoint for document management, enhancing productivity and enabling real-time collaboration among users spread across different sectors like education, finance, and technology.

Service and Support

Office 365 customer service and support receive mixed ratings. Many users highlight good service from Microsoft and partners, emphasizing responsiveness and effectiveness. Some users encounter delays, language barriers, or impersonal ticket handling. Technical support often resolves issues efficiently, although others find longer response times or less helpful first-level support. Ratings vary, with many giving scores between seven and ten, signaling generally favorable experiences despite occasional challenges in communication or case management.

Deployment

Users found Office 365's initial setup generally straightforward, with many describing it as easy and simple. Some noted the importance of preparation and having additional resources available. Assistance from IT teams or external vendors was appreciated for more complex configurations, such as certificate and hybrid setups. A few encountered challenges with authentication and domain issues, but many praised the user-friendly process, aided by Microsoft’s guided instructions and onboarding wizards.

Scalability

Organizations find Office 365 highly scalable, with efficient user base expansion and integration with Azure for enhanced scalability. Its flexibility accommodates diverse company sizes, ranging from small businesses to large enterprises, managing licenses seamlessly. Users appreciate its scalability, noting minimal issues during scaling. Office 365 adapts well to changing user demands, offering reliability even as usage increases. Practical for remote work environments and different business sectors, it maintains strong performance while reducing administrative burdens.

Stability

Users generally find Office 365 stable, praising its high reliability and minimal downtime. While there are some reports of minor issues with specific applications like Excel or Teams, these are not prevalent. Many note improved stability over time, and users express satisfaction with its performance, rating it around eight to nine out of ten. Some highlight occasional performance concerns, but thanks to autosave and recovery features, issues are manageable.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Office 365 Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company Size	Count
Small Business	58
Midsize Enterprise	26
Large Enterprise	55

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	133
Midsize Enterprise	48
Large Enterprise	97

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

20%

Outsourcing Company

10%

Performing Arts

Manufacturing Company

Educational Organization

Government

Retailer

Financial Services Firm

University

Energy/Utilities Company

Real Estate/Law Firm

Insurance Company

Construction Company

Pharma/Biotech Company

Transportation Company

Comms Service Provider

Wholesaler/Distributor

Consumer Goods Company

Hospitality Company

Legal Firm

Media Company

Recreational Facilities/Services Company

Non Profit

Engineering Company

Aerospace/Defense Firm

Marketing Services Firm

Healthcare Company

Wellness & Fitness Company

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Learn more about Office 365

Office 365 was previously known as Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1.

Office 365 customers

Me & the Bees Lemonade

Author info	Rating	Review Summary
Technical Manager at Landmark Group	3.5	No summary available
Executive at Empowered Analytics	4.0	No summary available
Test Manager at Skills Development Scotland	4.5	I’ve used Office 365 for over five years and find its tools—particularly Teams, OneDrive, and Excel—useful for collaboration and organization, with secure access and seamless integration, although I'd like to explore more AI features like Copilot.
Sr. Security Analyst/Incident Response at a retailer with 5,001-10,000 employees	4.0	I've used Office 365 for a few years and find its cloud-based access, integration, and remote work features highly beneficial. Support could improve, but overall it meets our needs well, and I’d rate it 8 out of 10.
Head of IT at AHMM	4.5	No summary available
Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees	4.5	I've used Office 365 for 13 years and find its features, especially in Excel and Word, highly effective for our wholesale retail business, though occasional UI changes and customer support delays can be frustrating.
System Administrator at wellness one day surgery center	4.0	No summary available
Senior Consultant and Service Integration Lead at a educational organization with 10,001+ employees	3.5	No summary available