INTELLIBOT needs enhancements for its cognitive marketing platform, built-in libraries, and scripting independence. Improving Java interaction, OCR creation, and documentation is essential. Users face challenges with development, action sets, and orchestrator updates. Robust trigger actions and user-friendly features are desired, along with efficient logging and reporting systems. Exception handling and customer support require attention. The platform's high cost, limited functionality, and database issues are concerns, and competitors offer superior alternatives.
- "There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow's product could improve by increasing its promotion."
- "A couple of times, we noticed that some bugs caused the bot to go in the wrong flow."
- "Has limited functionality and uses extensive resources."