IBM OpenPages Reviews

Vendor: IBM

3.6 out of 5

9 reviews
71% willing to recommend

What is IBM OpenPages?

Enables customers to manage risk and compliance initiatives across the enterprise, helping businesses to reduce loss, improve decision-making about resource allocation, and optimize business performance.

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IBM OpenPages is the #2 ranked solution in top IT Governance solutions and #7 ranked solution in top GRC solutions. PeerSpot users give IBM OpenPages an average rating of 7.2 out of 10. IBM OpenPages is most commonly compared to RSA Archer: IBM OpenPages vs RSA Archer. IBM OpenPages is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 25% of all views.

Buyer's Guide

GRC

October 2025

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Featured IBM OpenPages reviews

Gabriele Meneguzzi

GRC Practice Leader at Stratos Analytics

The most useful features in IBM OpenPages are the workflow features and front-end. The workflow feature in IBM OpenPages is very flexible, easy to configure, and can help design every kind of process, while the front-end is very useful, clear, simple, and dynamic. The benefit of a centralized platform in risk management, such as IBM OpenPages, is that it allows sharing information and guarantees a central framework of risk and control. The dashboards in IBM OpenPages help with monitoring processes for different users and profiles, and we use the dashboard extensively to show the state of different processes to control them. IBM OpenPages integrates effectively with other tools and existing infrastructure for my customers as we integrate other tools, using APIs to match different information, though some other tools may better support integration. IBM offers Connect, an add-on for integration, but we do not use it, relying solely on API. The reporting tools in IBM OpenPages have very strong potential because they are linked with Cognos IBM, a business intelligence tool, allowing for very good and complex reports, though creating these reports requires skills in business intelligence to get the most out of IBM OpenPages.

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Badri Anand Santhanam

Senior Risk Advisory Manager at a tech services company with 51-200 employees

IBM OpenPages offers strong reporting capabilities with Cognos integration, providing standard tabular reports, various charts, and powerful dashboards for different lines of defense. It caters to the first line managing risks and controls, the second line of SMEs providing oversight, and the independent audit function with an internal audit management module. The solution is more intuitive and task-based, allowing better involvement of the risk function across different lines of defense. The automated features translate into reporting capabilities, and data can be easily extracted and downloaded in different formats.

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Seetha Pullela

Developer & Consultant at Aligne technologies

We have deployed the ORM module in our bank. We have our businesses listed in the application, and we identify risks. We manage multiple controls, assess historical controls, and monitor these controls using test source control monitoring and management. We have recently started using the Assurant…

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IBM OpenPages mindshare

Product category:

As of November 2025, the mindshare of IBM OpenPages in the GRC category stands at 4.2%, down from 5.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

GRC Market Share Distribution
Product	Market Share (%)
IBM OpenPages	4.2%
RSA Archer	10.1%
OneTrust GRC	5.5%
Other	80.2%

GRC

Key learnings from peers

Last updated Nov 2, 2025

Valuable Features

IBM OpenPages stands out with its robust ORM and compliance features, analytics, custom reporting, and support for Basel regulations. Its workflow engine, calculations, and security rules offer flexibility. It provides strong reporting with Cognos integration, intuitive interfaces, dashboards, risk management, and integration with existing infrastructure. It allows tracking internal incidents and monitoring Key Indicators. Users appreciate its user-friendly nature compared to competitors, emphasizing the benefits of its integrated tools and centralized platform for risk management.

"The most useful features in IBM OpenPages are the workflow features and front-end, as noted by Ian Francis, an IBM expert lab, with the workflow feature being very flexible, easy to configure, and able to help design every kind of process, while the front-end is very useful, clear, simple, and dynamic."
"IBM OpenPages saves time in my work as a developer."
"IBM OpenPages provides time savings in recording risk management components."

Room for Improvement

IBM OpenPages needs enhancement in pricing, particularly for small enterprises, and support for external information connections. Improvements in the user interface are required for better item relationships and incident reporting. Users desire out-of-the-box functionalities like triggers and calculations. Self-relationship features are lacking, and workflow conditions occasionally fail. Expertise in support and implementation should be offered directly rather than relying on third-party services. Enhanced documentation and reporting capabilities could also improve user experience.

"The reporting tools in IBM OpenPages have very strong potential because they are linked with Cognos IBM, a business intelligence tool, allowing for very good and complex reports, though creating these reports requires skills in business intelligence to get the most out of IBM OpenPages."
"IBM OpenPages could improve by adding more conditions to workflows, as some existing conditions might not work and can produce errors."
"IBM needs to work on pricing for organizations with around 100 users, as the licensing model is not competitive enough for SMEs."

Pricing

IBM OpenPages pricing is considered high, often making it less accessible for small and medium-sized enterprises. Organizations mention that pricing, setup costs, and licensing can be significant but also highlight the bundled technical resources and support. Pricing depends on various factors such as modules, user count, and data volume. While viewed as an investment, the cost may vary extensively across different enterprises.

Popular Use Cases

IBM OpenPages is utilized for operational risk management, IT governance, and policy management. It assists organizations with risk assessment, compliance, and audit programs. Users benefit from its flexible platform with integrated reporting, dashboards, and workflow tools. It captures various risks, including IT, ESG, data privacy, and audit risks, and provides insightful scenario planning and analysis. Users highlight its ease in managing global workflows, document handling, and risk controls.

Service and Support

Customers often rate IBM OpenPages service highly, noting efficiency and 24/7 availability. Technical support effectively handles concerns, delivering fast resolutions and maintaining a case history. Despite great support and SLA adherence, resources' response time and competence could be improved. Some users find getting a response challenging for simple queries. Many rate their customer service an eight or nine out of ten, indicating satisfaction with issue resolution and communication via email or chat.

Deployment

IBM OpenPages' setup varies from easy to complex. Some find it straightforward, particularly in a SaaS context where IBM handles setup. Others note setup complexity involves formatting and templates, and customization can extend up to ten months. Deployment often requires experienced personnel for efficient implementation, typically taking one to two weeks. Some users receive IBM OpenPages pre-installed by their organization, while others find initial setup manageable despite potential customization efforts.

Scalability

IBM OpenPages is highly adaptable for enterprise use. Many businesses appreciate its ability to expand as needed, allowing it to support abundant users and diverse modules. Its modular structure is beneficial, enabling gradual growth across different areas or GRCs. Users frequently start with smaller projects and increase their scope in time, finding it seamless to increase capacity. Assessed highly by numerous users, it's seen as exceptionally capable in addressing specific non-functional needs for large organizations.

Stability

IBM OpenPages is highly stable, rated eight out of ten by users, with robust capabilities in handling concurrent usage and quick processing. Backed by an Oracle database, it demonstrates reliability. Customers report no significant issues, although occasional resource knowledge gaps occur. When challenges arise, IBM support effectively addresses them, with complex issues resolved in due time. Stability and support are considered strong aspects, ensuring a dependable platform for users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Review data by company size

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

By reviewers

By visitors reading reviews
Company Size	Count
Small Business	54
Midsize Enterprise	24
Large Enterprise	128

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

25%

Manufacturing Company

11%

Comms Service Provider

Retailer

Healthcare Company

Performing Arts

Energy/Utilities Company

Insurance Company

Real Estate/Law Firm

Government

Computer Software Company

Outsourcing Company

Educational Organization

Wellness & Fitness Company

Construction Company

Hospitality Company

Media Company

University

Recreational Facilities/Services Company

Non Profit

Sports Company

Logistics Company

Legal Firm

Compare IBM OpenPages with alternative products

Learn more about IBM OpenPages

IBM OpenPages was previously known as OpenPages.

IBM OpenPages customers

Nationwide, Process Innovation AG, OSRAM Licht AG, Dep‹sito Central de Valores (DCV), Delta Lloyd Group, Unum

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Product Categories

GRC

IT Governance

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IBM OpenPages Reviews Summary
Author info	Rating	Review Summary
GRC Practice Leader at Stratos Analytics	4.5	I’ve used IBM OpenPages for four years, finding it flexible, stable, and scalable, with strong workflows, dashboards, and integration. Reporting could be simpler, but overall support is excellent, and it effectively improves risk and compliance management.
Senior Risk Advisory Manager at a tech services company with 51-200 employees	4.0	IBM OpenPages is integral for non-financial risk management, offering strong reporting with Cognos integration. It excels in operational risk capture, scenario planning, and dashboards. However, SMEs face pricing issues. Its centralized system enhances efficiency over manual solutions like Excel.
Developer & Consultant at Aligne technologies	4.0	We deployed the ORM module of IBM OpenPages in our bank for risk management due to its feasibility, user-friendliness, and performance. We previously used MetricStream and would appreciate more out-of-the-box functionality and enhanced documentation.
GRC Consultant at Bowmen Group	4.0	I primarily use IBM OpenPages for compliance and audit programs, finding its workflow features time-saving. However, it could improve by adding more conditions to workflows. Although I don't focus on them, risk assessment tools are available.
GRC Practice Leader at Stratos Analytics	3.5	IBM OpenPages plays a crucial role in operational risk and policy management. I highly value its content, reporting, and workflow features. However, it needs better integration with external data sources to enhance user and developer support.
Head Management GRC and Privacy Solution at activedge	4.0	I use IBM OpenPages for IT governance and risk management, finding its dashboards and document management features user-friendly. Although it excels in GRC, improvements in pricing and support from IBM rather than third-party SaaS are needed.
GRC Solution Consultant at a tech services company with 11-50 employees	3.5	I develop software for clients using IBM OpenPages, a flexible platform with integrated reporting, workflows, and security features. While I prefer it over Archer due to its simplicity, it lacks self-relationships in its relationship model for risks.
Manager, Risk Management at a insurance company with 51-200 employees	3.0	No summary available