Service Systems
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Recent papers in Service Systems
Despite the claims on how stakeholders could benefit from electronic marketplaces (eMarketplaces), the actual user take-up of eMarketplaces have been modest and in many cases even failed to deliver their promises. We believe this is due... more
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. Structured Abstract: Purpose The purpose of this paper is to provide further insight into operations management of the Product-Service (P-S) transition, known as servitization, and the resulting Product Service System (PSS)... more
ABSTRACT The DA/MS/SS Track is concerned first and fore-most with emerging managerial and organizational decision-making strategies, processes, tools, technologies, services and solutions in the Digital Age. This track has 4 interrelated... more
Service management and design has largely focused on the interactions between employees and customers. This perspective holds that the quality of the “service experience” is primarily determined during this final “service encounter” that... more
Cet article se proposer de clarifier la distinction entre les systèmes de services et les écosystèmes de services en tant qu'outils analytiques. Ces dernières années, ces deux concepts ont gagné en importance dans la recherche sur les... more
Tendering processes need some improvements as they being used widely by government and private sector. The improvements that attempts to apply is to used Web services technology as a medium to process all the tenders that submitted by the... more
The objective is to measure utility of real-time commercial decision making. It is important due to a higher possibility of mistakes in real-time decisions, problems with recording actual occurrences, and significant costs associated with... more
Libraries are places to share and to exchange information. As well, e-libraries can facilitate information access to digital documents and then improve knowledge exchanges and social interaction between members of communities on the Web.... more
This paper describes a service architecture for a financial market monitoring and surveillance system in which different components interact in coordination with internal and external service providers to produce proactive alarms for... more
Purpose People with complex health conditions must often navigate landscapes of uncoordinated public, private and voluntary health-care providers to obtain the care they need. Complex health conditions frequently transcend the scope of... more
In this paper, we introduce a problem structuring method (PSM) called “Value Map”. Value Map is an extension to the Supplier Adopter Relationship Diagram in the Systemic Enterprise Architecture Method (SEAM). Value Map assists in... more