Customer Behavior
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Recent papers in Customer Behavior
This material is brought to you by the Americas Conference on Information Systems (AMCIS) at AIS Electronic Library (AISeL). It has been accepted for inclusion in AMCIS 2009 Proceedings by an authorized administrator of AIS Electronic... more
The development of Indonesia's ICT environment has made the mobile video-on-demand (VOD) platform one of the emerging lifestyles. With advanced smartphone technology, mobile phone subscribers able to enjoy high-resolution mobile VOD... more
The advancement of the global economy and technology has developed human civilization to a greater extent, it has also caused Massive damage to the global environment. solar energy, hydrogen fuel, and nuclear power are technically complex... more
Drawing on a sample of 684 mobile subscribers in the US, this study investigates the effect of mobile number portability (MNP) by focusing on subscribers’ perceptions and behaviors on MNP. The FCC mandated number portability to wireless... more
Abstract This research aims to study a structure of digital banking, including commercial bank employee perspectives, performance impact and adaptability for understanding employee perspectives and to develop an approach of management,... more
Although management scholars have devoted considerable effort to researching the effects of servicescapes [Bitner, M.J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2),... more
Abstract: Understanding and adapting to changes in customer behavior is an important aspect for survival in a continuously changing environment. This paper develops a methodology based on decision tree analysis to detect the change in... more
Customer activity and turnover is a critical component in measuring profitability and market performance. Understanding customer behavior is a vital in examining firms the marketplace. The purpose of this study is to examine of the use of... more
In the context of current crises following COVID-19 and growing global economic uncertainties, the issues regarding financial transactions with FINTECH are increasingly apparent. Consequently, in our opinion, the utilization of FINTECH... more
Service recovery is an important means of satisfying customers after a failure has occurred. Yet there seems to be some confusion about how to go about effecting a recovery and only limited empirical work exists. This work has not... more
This article investigates the specific experience of anger and dissatisfaction and their effects on customers' behavioral responses to failed service encounters across industries. Study 1 demonstrates that anger and dissatisfaction are... more
This paper proposes the methodology to determine and analyze factors that influence the intention to use E-tourism services. The analysis data collected from 206 tourists in Vietnam are utilized for reliability analysis, confirmatory... more
As established many times, individuals’ behavior is an outcome of the culture they belong to. Lifestyle is one of the most important outcomes of the cultural impact on individuals. Extending the lifestyle and related variables will shape... more
The development of Indonesia's ICT environment has made the mobile video-on-demand (VOD) platform one of the emerging lifestyles. With advanced smartphone technology, mobile phone subscribers able to enjoy high-resolution mobile VOD... more
Online shopping is the process of buying goods and services from online retailers. Since the advent of the World Wide Web, retailers have been eager to sell their products to Internet users. Consumers can visit web stores from their homes... more
Purpose???The Islamic credit card is a type of banking product offered by Islamic banks. Given the importance to the Islamic credit card to Islamic banks, the study is aimed at identifying the factors determining the Malaysian bank... more
We develop a structural demand model that captures the eect,of out-of-stocks on customer behavior that can be estimated,using data commonly,and easily available to a store manager. Our model allows for flexible substitution patterns which... more
The lack of trust is one of the most frequently cited reasons for customer's not returning to Internet service providers. As a new form of commercial activity, online financial services and stock trading involve more uncertainty and risk... more