Achmad Nizar
University of Indonesia, Master of Information Technology, Faculty Member
The purpose of this study was to describe mathematical hands-on activities that can support students to gain better understanding of dividing fractions. This preliminary research phase was started by testing, analyzing, and refining the... more
The purpose of this study was to describe mathematical hands-on activities that can support students to gain better understanding of dividing fractions. This preliminary research phase was started by testing, analyzing, and refining the initial hypothetical learning trajectory (HLT), then in the pilot experimental phase the revised HLT was implemented, and ended with the teaching experimental phase by developing a learning trajectory for 12-year old students in understanding division of fractions. In developing the trajectory, a design research methodology was employed by using four contextual-based learning series (sharing biscuit, sharing remaining chocolate bar, arranging bedroom mats, and running around school yard), including providing some concrete materials or pictorial models as manipulative tools. Seven mathematics experts and twenty five 12-year old students were involved during the research. The four designed learning goals were determining the quotient of division of int...
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The trend of citizen journalism enables people to actively share the knowledge. This research aimed to analyze which factors that influence individual to share knowledge in citizen media. Our research model was organized using... more
The trend of citizen journalism enables people to actively share the knowledge. This research aimed to analyze which factors that influence individual to share knowledge in citizen media. Our research model was organized using Stimulus-Organismic-Response (SOR) framework by focusing stimulus from social and technological environment. The five points Likert scale questionnaire was developed and distributed to 850 Kompasiana’s contributors (the largest citizen media platform in Indonesia) via message feature, thus obtaining 295 valid respondents who fill the questionnaire completely. Those data then were analyzed by Structural Equation Modelling method using AMOS 22.0. The result shows that both social and technological environment significantly influences the intention to share knowledge
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A study conducted by The Standish Group in 2012 categorized only 39% of worldwide software development projects were successful while 43% were challenged and 18% were failed. This study aims to analyze critical success factors (CSFs) of... more
A study conducted by The Standish Group in 2012 categorized only 39% of worldwide software development projects were successful while 43% were challenged and 18% were failed. This study aims to analyze critical success factors (CSFs) of software development projects in Indonesia in order to increase the likelihood for projects’ success. We initially conducted systematic literature review to identify the CSFs. These CSFs were then evaluated by 3 experts and the result was given as the input to the Analytic Hierarchy Process (AHP) tool namely the Expert Choice to yield a ranking. The AHP involved 23 experts in software development projects from Project Management Institute of Indonesia. This study found that business goal fulfilment is the most critical criterion while project management is the most critical category. Thus, considering both criteria and category, AHP primarily recommend scope management. Therefore, this study highly recommends project manager as well as software development organizations to establish a good strategy in implementing scope management.
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This research aimed to examine the influence of knowledge management system (KMS) quality toward user's continuance intention in KMS usage. The research model is developed by integrating the concept of DeLone & McLean IS Success Model... more
This research aimed to examine the influence of knowledge management system (KMS) quality toward user's continuance intention in KMS usage. The research model is developed by integrating the concept of DeLone & McLean IS Success Model and the concept of expectation confirmation model. To examine the model that has been developed, a survey conducted in three companies that have implemented KMS with a total of 131 respondents. The data are processed by Partial Least Square (PLS) method. This research proves that system quality and information/knowledge quality influenced all factors that drive the continuance intention in KMS usage, which are perceived usefulness, satisfaction, and trust. Moreover, satisfaction proved to have an impact on recommendation to use KMS. Therefore, company should improve KMS quality in order to drive employee to use KMS continuously and give recommendation to others.
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The purpose of this study is to analyze determinants of customers’ intention to perform online group buying which involves Electronic Word of Mouth (eWOM), information searching, vendor trust, product trust, monetary value, hedonic value... more
The purpose of this study is to analyze determinants of customers’ intention to perform online group buying which involves Electronic Word of Mouth (eWOM), information searching, vendor trust, product trust, monetary value, hedonic value and utilitarian value. Research model was analyzed using partial least squares approach to 196 respondents who conducted an online group buying transaction. The data are analyzed using Smart PLS 2.0.M3 software. In conclusion, eWOM significantly influenced information searching and trust, information searching significantly influenced product trust and perceived value significantly influenced the intention to online group buying.
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In this digital age, modern citizens’ lives have considered information services provided by government agencies as one of their vital aspects. Along with the increasing number of social media users, some government agencies have chosen... more
In this digital age, modern citizens’ lives have considered information services provided by government agencies as one of their vital aspects. Along with the increasing number of social media users, some government agencies have chosen this new media as a channel for the delivery of information services. One important aspect that affects user satisfaction of information services through social media is information quality. Nevertheless, previous researches have not yet addressed the area of information services through social media that are provided by government agencies and answered specifically the question what information quality dimensions affect user satisfaction of the respective services. Hence, this study aims to answer accurately the question using a case study approach of the Ministry of Education and Culture (Kemdikbud) in Indonesia. Data of 150 respondents were collected through a survey towards the agency’s social media followers. This study found that intrinsic information quality, namely accuracy, believability, reputation, and objectivity, is essential to user satisfaction. In terms of representational quality, ease of understanding and interpretability is considered crucial while in the contextual information quality, completeness, timeliness, informativeness, and value-added is deemed important.
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Balancing economic and environmental activities is an important issue for organizations. Green IT has emerged as a solution towards the problem. This research attempts to measure the maturity of Green IT in organizations in Indonesia... more
Balancing economic and environmental activities is an important issue for organizations. Green IT has emerged as a solution towards the problem. This research attempts to measure the maturity of Green IT in organizations in Indonesia based on the G-Readiness model and also to identify drivers of and inhibitors to its implementation. Then, it tries to identify strategy for organization and government to enhance Green IT adoption. This was done by conducting a questionnaire survey to IT workers from various companies in Indonesia. The results show the maturity is at medium level and that it focuses on energy consumption efficiency. Furthermore, economic factors, i.e. improving brand image and reducing operational cost of IT function, are identified as main drivers. In addition, internal factor, namely, lack of leadership ability was found to be the main inhibitor. Additionally, it is also revealed that government support in form of incentives and regulations are necessary.
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Today's Internet technology has been utilized in various fields, one of which is to provide services in the field of education. Internet technology in the form of website enables organizations to provide anywhere anytime services to their... more
Today's Internet technology has been utilized in various fields, one of which is to provide services in the field of education. Internet technology in the form of website enables organizations to provide anywhere anytime services to their customers, thus it is expected increasing customers’ satisfaction. This research aims to develop a service design framework that can be used to evaluate the quality of website service at the university and formulate solutions for its improvement, by combining E-SERVQUAL, Kano Model, and Quality Function Deployment (QFD). To demonstrate the use of the proposed framework, we conducted a case study in one of the private universities in Palembang, Indonesia. Step by step of the framework usage is discussed, to provide a better understanding of the framework we are proposing.
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: The opportunity to broaden the marketing target by taking advantage of the emerging technology of cloud computing is encouraging the business provider in launching the Software as a Service (SaaS) as a service product for the consumers.... more
: The opportunity to broaden the marketing target by taking advantage of the emerging technology of cloud computing is encouraging the business provider in launching the Software as a Service (SaaS) as a service product for the consumers. However, the SaaS service provided sometimes is not running as smoothly as expected which may impact to the customers perception on the SaaS quality. The purposes of the research are to identify the SaaS quality factors and to utilize these factors in developing a framework to evaluate the SaaS service quality given by the SaaS Providers. The framework is developed using the Analytic Hierarchy Process (AHP) and involving 10 respondents with 4-18 years experiences in SaaS field. The result of the process shows that there are 32 factors that influence the SaaS quality. These factors consist of 15 factors related to product, 10 factors related to process and 7 factors related to organisation. The highest priority of each group of factors are security factor for product group, quality control factor for process group and technically competent employees factor for organisation group. We also demonstrate the application of the SaaS service quality factors framework to evaluate the SaaS service quality in one of the SaaS based human resource management application vendor.
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This paper aims to investigate the determinants of knowledge management (KM) adoption on both an organizational and on an individual level, and its impact on non-financial performance through an intermediary of organizational learning... more
This paper aims to investigate the determinants of knowledge management (KM) adoption on both an organizational and on an individual level, and its impact on non-financial performance through an intermediary of organizational learning (“OL”). The KM adoption model was constructed by using a combination of TOE (Technology, Organizational and Environment) for the organizational level and TPE (Technology, Personal, and Environmental) framework for the individual level; this we called the TOPE (Technology, Personal, Organizational, and Environment) framework. Questionnaires were sent to 60 Indonesian big companies which participated in the Most Admired Knowledge Enterprise (MAKE) Award. Data from 139 respondents (51 companies) was analyzed using partial least squares (PLS). This study showed the most essential factors influencing KM adoption and practice are perceived usefulness, ease of use of KM technology, industrial factors, management support, organization culture, and IT infrastructure. Meanwhile, the factors that are loosely connected to adoption initiative and KM practice are mimmetic pressure, strategic planning, and organizational structure. In addition, the result of this study inferred that KM adoption and implementation fairly impact on the improvement of non-financial performance by the intermediary of organizational learning capability improvement.
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Mobile shopping atmosphere which enables impulsive purchases is still lacking in spite of its increasing activities. This research focuses on investigating the antecedents, more specifically those related to the qualities of m-commerce... more
Mobile shopping atmosphere which enables impulsive purchases is still lacking in spite of its increasing activities. This research focuses on investigating the antecedents, more specifically those related to the qualities of m-commerce sites, which affect customers’ emotions, attitudes, and behaviors to purchase impulsively. Qualities of m-commerce sites taken into account include content quality, appearance, service quality, and ease of use. As many as 212 respondents, who were users of respectable m-commerce providers in Indonesia, were obtained. Data gathered were analyzed using Partial Least Square Structural Equational Modelling (PLS-SEM). This research concludes that m-commerce site quality had significant influence towards the urge to purchase impulsively. Ease of use was found to be the leading quality with the highest positive influence on enjoyment, which then gave a positive influence on impulsiveness, browsing behavior and eventually towards the urge to purchase impulsively.
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Hospital as a unique and complex entity must define standards and policies on its Information Technology (IT). Subsequently, the hospital must implement health applications (i.e. Hospital Information System, etc.) in order to deliver its... more
Hospital as a unique and complex entity must define standards and policies on its Information Technology (IT). Subsequently, the hospital must implement health applications (i.e. Hospital Information System, etc.) in order to deliver its services effectively and efficiently. Unfortunately, most of Indonesian hospitals have not defined their IT standards and policies, resulting in poor services to the public. The objective of this research is to develop information system architecture for Hospital Information System (HIS) which suits to the services provided by the hospitals in Indonesia. This architecture defines vision, principles, and architecture needs with business and information system architecture based on TOGAF (The Open Group Architecture Framework) standard which widely used by most of the industries. This research is a qualitative study by conducting interview and observation in three public hospitals which have obtained high accreditation scores and provide numbers of health services, Ministry of Health, and represent service from World Health Organization (WHO) in Indonesia. The result of this research is an enterprise architecture model consists of business and information system architecture for basic services provided by the hospitals namely inpatient, outpatient and emergency services. The required process for those basic services are related to registration, medical action and billing management.
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Micro, small, and medium enterprises (MSMEs) play a significant role in strengthening the national economy in a worldwide scale. However, in the near future the competition between MSMEs and corporation will be more intense than ever.... more
Micro, small, and medium enterprises (MSMEs) play a significant role in strengthening the national economy in a worldwide scale. However, in the near future the competition between MSMEs and corporation will be more intense than ever. Therefore, MSMEs need to grow and develop competitive advantages. These advantages could be achieved if the organizations succeed to improve their performance and ability to innovate. This research aims to analyze the relationship among knowledge management (KM) strategy (codification and personalization), innovation and performance in Indonesian MSMEs. The result of this study showed that KM strategy influences MSMEs’ innovation both quality and quantity. Our research also showed that KM strategy influences organizational performance, both directly and indirectly through the improvement of innovation.
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Nowadays the growth of technology influences the changes in group collaboration's process either for the professional or for the students. The requirement of interaction in group collaboration while doing task forces the students to... more
Nowadays the growth of technology influences the changes in group collaboration's process either for the professional or for the students. The requirement of interaction in group collaboration while doing task forces the students to schedule their meeting in order to finish the task given. So the technology starts to influence the process of group collaboration as a communication and interaction media between students in doing their tasks. The purpose of this research is to analyze factors from technology characteristics that drive the students to use collaborative tools, and the implication of using collaborative tools in group collaboration to the group performance. Our research model was validated using Structural Equation Modeling (SEM) technique with LISREL 8.8 tool on 196 respondents from undergraduate and postgraduate students of Faculty of Computer Science, Universitas Indonesia. Our findings showed that the ease of use and perceived usefulness of the collaborative tools drive the students to use collaborative tools when doing their tasks. The existence of collaborative learning is also a driving factor for the students to use collaborative tools. In addition, the use of collaborative tools also showed a positive influence to the team performance.
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Knowledge contributing behavior as well as knowledge collecting behavior is essential and necessary in optimizing knowledge sharing behavior. By integrating social cognitive theory (SCT) model and IS success model theory, this research... more
Knowledge contributing behavior as well as knowledge collecting behavior is essential and necessary in optimizing knowledge sharing behavior. By integrating social cognitive theory (SCT) model and IS success model theory, this research identified and analyzed three dimensions of influential factors of knowledge sharing behavior, namely individual factors, technological factors and contextual factors. Data were collected from virtual community members of information technology in Indonesia, and subsequently analyzed by using partial least squares (PLS) method. The result showed that the information quality, the norm of reciprocity, the expectation outcomes, the enjoyment in helping others, and the interpersonal trust have significant influence in knowledge sharing behavior. In addition, the result also concluded that knowledge contributing behavior and knowledge utilization are particularly important for community promotion activities.
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This study is conducted to analyze factors that influence the behavioural intention to use e-payment system on e-commerce in Indonesia. The proposed model in this research combines behavioral theory of technology acceptance in terms of... more
This study is conducted to analyze factors that influence the behavioural intention to use e-payment system on e-commerce in Indonesia. The proposed model in this research combines behavioral theory of technology acceptance in terms of behavioral beliefs, social influences, and personal innovativeness with the characteristics of an ideal payment system. The model was tested by the Structural Equation Modeling (SEM) using LISREL 8.8 software. The analysis result of 203 respondents showed that Indonesian customers tend to only consider the advantages they gain when adopting e-payment and ignore the risks associated with the technology. Concerning e-payment system characteristics, it was also proven that ease of use, privacy, trust, security, and convertibility influence directly and indirectly the intention to adopt e-payment
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: This study was conducted to identify factors influencing the adoption of cloud technologies from the perspective of the benefits, opportunities, costs and risks (BOCR). Analyses were performed using DEMATEL which allows seeing the cloud... more
: This study was conducted to identify factors influencing the adoption of cloud technologies from the perspective of the benefits, opportunities, costs and risks (BOCR). Analyses were performed using DEMATEL which allows seeing the cloud adoption factors on the micro scale. The data was collected by conducting discussions with IT decision makers in the two companies engaged in the mining services sector, namely PTDH and UT, which represented the medium- and large-scale enterprises respectively. By involving both companies, we aimed to explore the impact of organizational characteristics to cloud technologies adoption. The results showed that the adoption of cloud technologies is strongly influenced organizational characteristics. Internal characteristics of organizations that most influence the adoption of cloud technology is the availability of resources, followed by the organizational structure, availability of experts, and support of management in the organization.
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Cloud computing has become technological hyped these days by promising plenty of benefits. This hype has also affect government institutions where recently they begun to utilize cloud computing to fulfill their constituents needs. This... more
Cloud computing has become technological hyped these days by promising plenty of benefits. This hype has also affect government institutions where recently they begun to utilize cloud computing to fulfill their constituents needs. This paper aims to formulate framework for helping Indonesian government institution in choosing the appropriate cloud deployment model. The framework was developed by combining Benefits, Costs, Opportunities and Risks (BCOR) analysis, Entropy and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS). The framework was validated by distributing questionnaires to the IT officers in government institutions. To demonstrate the applicability of the proposed framework, we conducted a case study in the municipality of Depok, a local government in Indonesia, where we found that private cloud as the most appropriate cloud deployment model to be implemented. In addition, our study also revealed that the factor considered the important by government Chief Information Officers (government CIOs) in Indonesia is data protection.
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The growth of information technology (IT) and trend of e-business transform the business and shifts the business focus from the production into integrated operations. As the impact, enterprises have to adjust themselves by implementing IT... more
The growth of information technology (IT) and trend of e-business transform the business and shifts the business focus from the production into integrated operations. As the impact, enterprises have to adjust themselves by implementing IT systems in their businesses, including develop an integrated application infrastructure named Enterprise Resource Planning (ERP). As a complete, integrated, and all-encompassing systems, ERP are designed to support the key functional areas of the organization and helping companies for reaching competitive advantage for their business. The importance of ERP and numbers of ERP advantages encourages many organizations worldwide to implement the systems and make large amount of investment. However, the ERP systems huge impact on the organization coupled with a potentially high risk of project resulting in various outcome for the companies, from gaining huge amount of profit to get huge disaster. Therefore, it should be imperative that proper evaluation be undertaken on ERP projects to identify, manage and realize the benefits of ERP and their contribution to organizations. This research aims to formulate a catalog of ERP implementation benefits to measure ERP implementation success in the organizations. The benefits catalog was developed by using the five dimensions from Shang and Seddon of ERP benefits framework and 73 subcategories of dimension from Ranti’s Generic IS/IT value. Initiated in an agricultural company Indonesia, the research identify the ERP bring benefit to the company in five dimension: operational, managerial, strategic, IT infrastructure, and organizational with the total of 25 categories and 41 subcategories were accepted
Corporate blog is a form of blog that is used by companies in the world as a medium of communication and delivery of corporate opinion. However, the development of these blogs is decreasing with the emergence of various forms of social... more
Corporate blog is a form of blog that is used by companies in the world as a medium of communication and delivery of corporate opinion. However, the development of these blogs is decreasing with the emergence of various forms of social media like twitter, though the blog actually has a different role compared to other social media in conveying the message and the opinion of the company. This study was aimed to analyze the obtained value of the company's corporate blog and the factors that support corporate blog that continues to exist and used to date. In order to achieve our aim, we conducted qualitative research by doing deep interview to three consulting firms in Indonesia that are still actively using a corporate blog. The interviews were conducted to analyze the firms practice in managing the corporate blog in terms of motivation of use, functionality, writing ideas and concepts, constraints, policies and their impact on the organization. We found several key important innovation features in the blog usage, particularly to show company’s identity as consulting firm, to engage company with its clients and society, to prepare and educate its employees in order to be known by society, and to walk the talk for increasing client confidence of company’s intellectuality. In addition, we also successfully mapped these practices to success factors or corporate blog, which include: support of top management, the evangelist, educate employee related corporate blog, the clear purpose, firm commitment, policies and rules, as well as dialogue with consumers.
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In this globalization era, companies are required to keep learning and changing. In the process of changing, companies need to be adaptive and innovative. Therefore, a company needs to cultivate and maintain its knowledge. Among other... more
In this globalization era, companies are required to keep learning and changing. In the process of changing, companies need to be adaptive and innovative. Therefore, a company needs to cultivate and maintain its knowledge. Among other ways, it can be achieved by encouraging the process of knowledge sharing within the company. Hence, this study aims to determine the phases of knowledge sharing in IT consulting companies in Indonesia. In order to identify phases of company knowledge sharing, a framework to measure knowledge sharing phases has been developed by using Analytical Hierarchy Process (AHP) theory. This framework is then used to measure the phases of knowledge sharing in three IT consulting companies in Indonesia, namely Pusilkom, Altrovis, and Usmart. This study successfully developed a framework for measuring the phases of knowledge sharing that was adapted from previous research. After the measurement has been conducted, it is known that at the moment, these three companies have reached the stage of collaboration platform phase, with value of the order Altrovis (0.845), Usmart (0.802) and Pusilkom (0.758)
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Nowadays, there are various property websites that offer information about properties rented or sold in Indonesia. However, most of these websites offer similar features and many customers have difficulties in searching the desired... more
Nowadays, there are various property websites that offer information about properties rented or sold in Indonesia. However, most of these websites offer similar features and many customers have difficulties in searching the desired information. The purpose of this research is to analyze the service quality of property websites in Indonesia in order to help website owners in evaluating their websites. The service quality of the websites is measured by adapting the SERVQUAL method which measures the gap between visitor’s expectation and satisfaction. In addition, considering unique condition of Indonesia and many technology advancements, we also aim to formulate important features of property websites in Indonesia. We disseminated questionnaires to property exhibition events in Jakarta and received 101 valid questionnaires from 204 respondents. The results showed that respondents consider the service quality of the websites is still under their expectation. Moreover, we successfully identified important features of property websites, where some of them are currently not available in property websites in Indonesia.
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In this globalization era, companies are required to keep learning and changing. In the process of changing, companies need to be adaptive and innovative. Therefore, a company needs to cultivate and maintain its knowledge. Among other... more
In this globalization era, companies are required to keep learning and changing. In the process of changing, companies need to be adaptive and innovative. Therefore, a company needs to cultivate and maintain its knowledge. Among other ways, it can be achieved by encouraging the process of knowledge sharing within the company. Hence, this study aims to know the perception of the employee regarding knowledge sharing. An assessment of employee perceptions toward knowledge sharing was conducted by using questionnaires for employees in three consulting companies in Indonesia, namely Pusilkom UI, Altrovis and Usmart. This study concludes that the factors that encourage knowledge sharing are the intrinsic factors rather than the extrinsic factors. Organization can drive the success of knowledge sharing by providing supporting facilities
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In this globalization era, companies are required to keep learning and changing. In the process of changing, companies need to be adaptive and innovative. Therefore, a company needs to cultivate and maintain its knowledge. Among other... more
In this globalization era, companies are required to keep learning and changing. In the process of changing, companies need to be adaptive and innovative. Therefore, a company needs to cultivate and maintain its knowledge. Among other ways, it can be achieved by encouraging the process of knowledge sharing within the company. Hence, this study aims to know the perception of the employee regarding knowledge sharing. An assessment of employee perceptions toward knowledge sharing was conducted by using questionnaires for employees in three consulting companies in Indonesia, namely Pusilkom UI, Altrovis and Usmart. This study concludes that the factors that encourage knowledge sharing are the intrinsic factors rather than the extrinsic factors. Organization can drive the success of knowledge sharing by providing supporting facilities
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Enterprise Resource Planning (ERP) is a product that enables organizations achieving their competitive advantage. However, the failures of ERP implementation are still considered quite high. This research was conducted to formulate the... more
Enterprise Resource Planning (ERP) is a product that enables organizations achieving their competitive advantage. However, the failures of ERP implementation are still considered quite high. This research was conducted to formulate the framework of self-assessment of open source ERP implementation readiness, which focused on the ERP pre-implementation aspects. The proposed ERP implementation readiness assessment framework was developed using the Fuzzy-based ANP (Fuzzy ANP), where the examined readiness factors are grouped into three categories, namely project management, organizational, and change management readiness. In order to see the application of the framework, we conducted a case study on an SME engaged in software development. We did focus group discussion with Chief Technology Officer, Chief Strategy Officer and Project Manager. The results showed that the company is not ready to implement open source ERP. Although the company is strong in the human resources aspect, they are still weak in other aspects so that they need some strategies to improve their level of readiness before implementing open source ERP.
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Based on Central Agency on Statistic (Badan Pusat Statistik – BPS), the growth of SMEs in Indonesia is increasing rapidly. In order to increase their competitive advantage, SMEs need to implement ERP system. However, most of ERP systems... more
Based on Central Agency on Statistic (Badan Pusat Statistik – BPS), the growth of SMEs in Indonesia is increasing rapidly. In order to increase their competitive advantage, SMEs need to implement ERP system. However, most of ERP systems in the today market are very complex and not suitable for Indonesian SMEs. This paper presents the requirements of Indonesian SMEs’ main business processes which are focusing in marketing, distributing, selling and production processes. The requirements were formulated by randomly distributing questionnaires to SMEs participating in International Handicraft Trade Fair (INACRAFT) 2012 event that held in the Jakarta on 28-29 May 2012. Finally, we have successfully formulated urgent processes that are needed to be standardized and implemented in ERP system due to their strategies to increase their market share.
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Enterprise Resource Planning (ERP) systems is a complex mega-packages, integrated, and all-encompassing, system designed to support the key functional areas of organization. As a complete systems, ERP has huge impacts in business... more
Enterprise Resource Planning (ERP) systems is a complex mega-packages, integrated, and all-encompassing, system designed to support the key functional areas of organization. As a complete systems, ERP has huge impacts in business especially in helping companies for reaching competitive advantage for their business. The large amount of investment has been made by company to implement this system. However, there are various results of ERP implementation in the companies, from those who gain the huge amount of profit to the ones who get huge disaster. Therefore, it is important for the company to know whether their expenses bring benefits to the company or not. This research aims to formulate a catalog of ERP implementation benefits, which later we used to measure the benefits gained from the ERP implementation in an agricultural company. The catalog was developed by using the five dimensions from Shang and Seddon of ERP system implementation benefits and 73 subcategories of dimension from Ranti’s Generic IS/IT value. Our analysis in the company by using our proposed catalog showed that they have gained the benefits of ERP implementation in the following dimension: operational, managerial, strategic, IT infrastructure, and organizational with the total of 25 categories and 41 subcategories were accepted.
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E-commerce marketing channel is a media that fully mediated by information technology, depriving the intrinsic attributes of services, and creating information asymmetry. Information asymmetry can reduce consumer ability to evaluate... more
E-commerce marketing channel is a media that fully mediated by information technology, depriving the intrinsic attributes of services, and creating information asymmetry. Information asymmetry can reduce consumer ability to evaluate services effectively, hence posing a challenge to service providers. Signaling theory provides a framework for understanding how extrinsic attributes (signals) can be used by service providers to communicate the information quality of services to consumers. This paper proposes a model to investigate how the quality of a university official website acts as a signal of quality of university education as commercial service. This research divides university website quality into several dimensions: reliability, responsiveness, functionality, ease of use, information quality, and visual appeal. Questionnaires are distributed to third year students of senior high schools around Jakarta to observe the quality of university website based on those dimensions. Based on the analysis of the 117 questionnaires, the conclusion is that the quality of a university website influences the perception of the quality of university education, which eventually affects the intentions of prospective students to enroll to the university.
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Today, knowledge management known as a tool that will give lots of benefits for companies, such as facing employee turnover and creating competitive advantage. In order to control the process of knowledge management, companies need... more
Today, knowledge management known as a tool that will give lots of benefits for companies, such as facing employee turnover and creating competitive advantage. In order to control the process of knowledge management, companies need Knowledge Management Governance. This research is conducted to formulate and examine Knowledge Management Governance process, especially in a company with semi-decentralized manner in managing its knowledge. To gain the insight of such Knowledge Management Governance, we conducted a case study in a financial company in Indonesia that has successfully managed its knowledge. The data is collected by semi-structured interviews with Training, Learning, and Development department, Credit department, IT and Communication department, and observations of the company practices and documents. This research successfully identifies the Knowledge Management Governance process in the company that classified in some aspects, such as Authority, Risk Management, Organizational Culture, Strategy Development, Value Delivery, Resource Management, and Evaluation & Measurement.
Research Interests: Knowledge Management, Organizational Culture, Governance, Measurement and Evaluation, Indonesia, and 10 moreRisk Management, Risk Management, Resource Management, Authority, Strategy Development, Value Delivery, Knowledge Management Governance, Semi-Decentralized, Semi-Decentralized Knowledge Management, and Financial Institution
Information technology has enormous benefits for Small and Medium Enterprises (SMEs) especially to develop innovations in order to enhance their competitiveness. However, currently only few SMEs in Indonesia that have used information... more
Information technology has enormous benefits for Small and Medium Enterprises (SMEs) especially to develop innovations in order to enhance their competitiveness. However, currently only few SMEs in Indonesia that have used information technology. This study was conducted to examine the factors that influenced SMEs in utilizing information technology as well as the impact of information technology utilization for innovation and performance of SMEs. Based on survey data collected from 115 Indonesian SMEs, it is concluded that the perceived benefits, organizational readiness, and external encouragement have significant positive influence on the utilization of information technology, with the most dominant factor is the organizational readiness. The results also showed that the utilization of information technology has a significant positive impact on innovation and performance
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The lack of alignment between IT and business strategy/strategic alignment is believed as the main reason why some IT investments fail in creating appropriate business value. Amongst several factors influencing strategic alignment... more
The lack of alignment between IT and business strategy/strategic alignment is believed as the main reason why some IT investments fail in creating appropriate business value. Amongst several factors influencing strategic alignment maturity, organizational culture is one factor which is still rarely studied on previous literatures. Therefore, the focus of this research is for determining the dominance of cultural dimensions using GLOBE framework, understanding strategic alignment perspectives based on Henderson and Venkatraman’s theory, measuring strategic alignment maturity level using Luftman’s SAMM framework and identifying organizational culture impact on strategic alignment maturity level. Taken place in a state-owned enterprise in Indonesia, this research was done by focus group discussion as its methodology, supported by document studies and observation. This research concluded that the company is dominated with humane orientation and has strategic alignment maturity level at 3.50 out of 5.00. Besides, this research also found that organizational culture has various impacts on strategic alignment maturity.
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Company becomes more concern on the role of information technology (IT) as enabler of business. To enhance its performance, it needs to improve service quality, for example by increasing IT investment. This paper aims to analyze the... more
Company becomes more concern on the role of information technology (IT) as enabler of business. To enhance its performance, it needs to improve service quality, for example by increasing IT investment. This paper aims to analyze the practice of IT investment governance in XYZ Bank and sees its compliance with Val IT 2.0 in order to improve the current practices. Our findings show that project management to run IT investment initiatives has well established and is capable to help the company to achieve its objectives. Moreover, our analysis also show that almost all practices in the current framework can be mapped into Val IT 2.0. It shows a fact that although XYZ Bank has less awareness on IT investment governance framework, its current practices already meet the criteria of such a good IT investment governance.
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This research aims to explore how service providers can transform their focus from product-based into service-based by examining the e-Office on Demand offered by PT. Telkom Indonesia. We conduct a structured interview to evaluate the... more
This research aims to explore how service providers can transform their focus from product-based into service-based by examining the e-Office on Demand offered by PT. Telkom Indonesia. We conduct a structured interview to evaluate the benefits, risks, challenges, sources of value creation in SaaS adoption and to study how the providers implement SaaS solution within their on-premise application. Our study shows that service providers have successfully managed the risks of SaaS and reaped SaaS benefits compared to project-based application. However, they consider customization and integration are those issues that are still needed to be resolved
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This research aims to explore free Search Engine Optimization (SEO) and social media plug-ins and compare their performance in increasing incoming web traffics. We create three publisher websites: the normal website without any SEO... more
This research aims to explore free Search Engine Optimization (SEO) and social media plug-ins and compare their performance in increasing incoming web traffics. We create three publisher websites: the normal website without any SEO installed on it, the customized website with basic SEO configuration and social media plug-in, and the customized website with advanced SEO configuration and social media plug-in. We run and trace the website log for 4 and 7 months. Our findings show that SEO plug-ins are capable to increase traffic to publisher website. Social media plug-in provides additional benefit to bring traffic, however, the traffic is less significant compared to the one from search engine. These findings have implications to the following: (1) the organizations need to pay attention on the way they organize information in their website, (2) the introduction of search ability aspect for measuring service quality for web application.
Research Interests:
"Purpose – This research aims to develop a framework for measuring readiness level of Business Intelligence (BI) implementation. Design/methodology/approach – We formulated our farmework by using Critical Success Factors (CSFs) of BI... more
"Purpose – This research aims to develop a framework for measuring readiness level of Business Intelligence (BI) implementation.
Design/methodology/approach – We formulated our farmework by using Critical Success Factors (CSFs) of BI implementation. The weight of each dimension in the framework is determined by using Analytic Hierarchy Process (AHP). The validation of the model is performed by involving five (5) BI experts.
Findings – The proposed framework comprises of three categories: organizational, process and technology. The number of aspects for organizational, process and technology are nine, four, and five respectively. Among other aspects, strategic alignment, committed management support and sponsorship, clear vision and well-established business case, and business-centric championship and balanced team composition are considered the most important aspects to measure BI implementation readiness.
Practical implication – In order to gain success in BI implementation, it is necessary that organizations conduct assessment on its current condition to identify their weaknesses.
Originality/value – We proposed a framework for measuring BI implementation readiness, which is currently unavailable. Current researchs in BI mainly focus in the implementation aspects, whereas our research focuses on pre-implementation aspects.We hope by considering our proposed framework, organizetions can provide better BI services in its implementation, thus BI gives more value to help organization in decision making.
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Design/methodology/approach – We formulated our farmework by using Critical Success Factors (CSFs) of BI implementation. The weight of each dimension in the framework is determined by using Analytic Hierarchy Process (AHP). The validation of the model is performed by involving five (5) BI experts.
Findings – The proposed framework comprises of three categories: organizational, process and technology. The number of aspects for organizational, process and technology are nine, four, and five respectively. Among other aspects, strategic alignment, committed management support and sponsorship, clear vision and well-established business case, and business-centric championship and balanced team composition are considered the most important aspects to measure BI implementation readiness.
Practical implication – In order to gain success in BI implementation, it is necessary that organizations conduct assessment on its current condition to identify their weaknesses.
Originality/value – We proposed a framework for measuring BI implementation readiness, which is currently unavailable. Current researchs in BI mainly focus in the implementation aspects, whereas our research focuses on pre-implementation aspects.We hope by considering our proposed framework, organizetions can provide better BI services in its implementation, thus BI gives more value to help organization in decision making.
"
Research Interests:
Purpose – This research aims to develop a framework for formulating change management strategies to support the implementation of Knowledge Management System (KMS). The proposed framework then we used to formulate change management... more
Purpose – This research aims to develop a framework for formulating change management strategies to support the implementation of Knowledge Management System (KMS). The proposed framework then we used to formulate change management strategies of KMS implementation in PT. TelkomVision Indonesia.
Design/methodology/approach – In order to develop the framework, we reviewed some literatures. Among these literatures, we decided to combine the theory of system thinking concept, Lewin’s Three Steps Model and Analytic Hierarchy Process (AHP). The system thinking concept is used to develop the change management strategies. Subsequently, the resulted strategies are mapped to Lewin’s Three Steps Model that provides a framework for managing changes. Lastly, the strategies are prioritized by using Analytic Hierarchy Process (AHP).
Findings – We have tested our proposed framework to obtain change management strategies for KMS implementation in PT. Telkom Vision Indonesia. We obtained change management strategies which consists of 12 strategies that we divided into three steps as in the theory of Lewin’s Three Steps Model.
Practical implication – Our proposed framework can be adopted by other organizations that want to implement KMS. We also consider our proposed framework is general and can be applied for other domains.
Originality/value – We proposed a framework for developing change management strategies for Knowledge Management System Implementation, which is currently unavailable. Most researchers focus on the development of effective KMS as a tool for knowledge sharing, whereas we focus on a different point of view, particularly in formulating a framework for developing strategies in order to make KMS can be accepted and used succesfully by its users.
Design/methodology/approach – In order to develop the framework, we reviewed some literatures. Among these literatures, we decided to combine the theory of system thinking concept, Lewin’s Three Steps Model and Analytic Hierarchy Process (AHP). The system thinking concept is used to develop the change management strategies. Subsequently, the resulted strategies are mapped to Lewin’s Three Steps Model that provides a framework for managing changes. Lastly, the strategies are prioritized by using Analytic Hierarchy Process (AHP).
Findings – We have tested our proposed framework to obtain change management strategies for KMS implementation in PT. Telkom Vision Indonesia. We obtained change management strategies which consists of 12 strategies that we divided into three steps as in the theory of Lewin’s Three Steps Model.
Practical implication – Our proposed framework can be adopted by other organizations that want to implement KMS. We also consider our proposed framework is general and can be applied for other domains.
Originality/value – We proposed a framework for developing change management strategies for Knowledge Management System Implementation, which is currently unavailable. Most researchers focus on the development of effective KMS as a tool for knowledge sharing, whereas we focus on a different point of view, particularly in formulating a framework for developing strategies in order to make KMS can be accepted and used succesfully by its users.
Research Interests:
E-procurement gains its popularity through people’s trends of using the internet. Transparancy factor of e-procurements is expected to reduce corruption in government projects, as an effort to achieve good corporate governance (GCG). The... more
E-procurement gains its popularity through people’s trends of using the internet. Transparancy factor of e-procurements is expected to reduce corruption in government projects, as an effort to achieve good corporate governance (GCG). The aim of this study was to analyze the impact of e-procurement in PT. PLN (Persero). Impacts were assessed by conducting structured interview to the people who were involved in procurement process, such as procurement committees, senior manager of e-procurement applications, business process owner, and developers at PT. PLN. This study focused on the gap analysis of conditions in PT. PLN before and after the implementation of e-procurement. This study concluded that the implementation of e-procurement in PT. PLN gave significant impacts on the total cost of acquisitions, organizational characteristics, governance structure, pre-sourcing business processes, and procurement quotation.