- Prof.dr. Marijn Janssen is Full Professor in "ICT and Governance" and head of the ICT section of the Technology, Poli... moreProf.dr. Marijn Janssen is Full Professor in "ICT and Governance" and head of the ICT section of the Technology, Policy and Management Faculty of Delft University of Technology. More information: www.tbm.tudelft.nl/marijnj.edit
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The explosive growth in data, computational power, and social media creates new opportunities for innovating governance and policy-making. These These information and communications technology (ICT) developments affect all parts of the... more
The explosive growth in data, computational power, and social media creates new opportunities for innovating governance and policy-making. These These information and communications technology (ICT) developments affect all parts of the policy-making cycle and result in drastic changes in the way policies are developed. To take advantage of these developments in the digital world, new approaches, concepts, instruments and methods are needed, which are able to deal with societal complexity and uncertainty. This field of research is sometimes depicted as e-government policy, e-policy, policy informatics or data science. Advancing our knowledge demands that different scientific communities collaborate to create practice-driven knowledge. For policy-making in the digital age disciplines such as complex systems, social simulation and public administration need to be combined.
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The implementation, diffusion and adoption of e-government in the public sector has been a topic that has been debated by the research community for some time. In particular, the limited adoption of e-government services is attributed to... more
The implementation, diffusion and adoption of e-government in the public sector has been a topic that has been debated by the research community for some time. In particular, the limited adoption of e-government services is attributed to factors such as the heterogeneity of users, lack of user-orientation, the limited transformation of public sector and the mismatch between expectations and supply. In this editorial, we review theories and factors impacting implementation, diffusion and adoption of e-government. Most theories used in prior research follow mainstream information systems concepts, which can be criticized for not taking into account e-government specific characteristics. The authors argue that there is a need for e-government specific theories and methodologies that address the idiosyncratic nature of e-government as the well-known information systems concepts that are primarily developed for business contexts are not equipped to encapsulate the complexities surrounding e-government. Aspects like accountability, digital divide, legislation, public governance, institutional complexity and citizens' needs are challenging issues that have to be taken into account in e-government theory and practices. As such, in this editorial we argue that e-government should develop as an own strand of research, while information systems theories and concepts should not be neglected.
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The use of online and open education has become popular over the years. Using Massive Open Online Courses (MOOCs) a larger audience can be educated than with traditional means. Yet, maintaining the quality with such a large group can be... more
The use of online and open education has become popular over the years. Using Massive Open Online Courses (MOOCs) a larger audience can be educated than with traditional means. Yet, maintaining the quality with such a large group can be challenging. The audience is often diverse, have different expectations and vary in their speed of learning. This workshop aims to discuss with audience evaluation strategies and metrics for MOOCs. The workshop will be divided in 4 parts. In the first part the workshop objectives and activities are introduced. After that, this session describes what a MOOC is and how a MOOC can be created, since it is expected audience has no or low level of intimacy with the topic. The second part provides an overview of evaluation strategies and will show the state-of-the-art in MOOC evaluation is. Durint the third part the audience will be challenged to discuss what are suitable strategies and metrics to evaluate a MOOC. If there will be a large audience then the evaluation will be done in smaller groups of 4-6 persons. Each of these groups would be in given the tasks to evaluate a specific part of MOOCs. The fourth sections starts with the presentation of all groups followed by a discussion. After each group presentation, chairs will open the discussion to all audience, aiming to improve the strategies and metrics presented by the group. At the end of this fourth part, the chairs will wrap-up all the groups presentation and have an online discussion in which the participants can vote on a number of suggestions. This will be represented in a graphical view (probably using MindMap, electronic spreadsheet or similar tool). The audience it is not expected to have any previous knowledge about MOOC development or evaluation. Various forms of MOOCS will be demonstrated to provide insight into what constituted a MOOC. The participants do not need any other physical material or software. It is a must for the audience bring a lot of creativity and enthusiasm to help create sharper strategies and metrics for MOOCs' evaluation. If possible, audience should bring laptops to browse Internet and organize in format of slides presentation (e.g.: Power Point, keynote) all the potential strategies and metrics identified by the group and present it to others group. Also for the voting the use of smart phone is encouraged.
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It is our pleasure to welcome you to the Sixth International Conference on Electronic Commerce (ICEC04). The program of ICEC04 is made up of a wide spectrum of high-quality, research papers. We have had more than 140 submissions coming... more
It is our pleasure to welcome you to the Sixth International Conference on Electronic Commerce (ICEC04). The program of ICEC04 is made up of a wide spectrum of high-quality, research papers. We have had more than 140 submissions coming from all continents of our world. This gives the conference a real international context. All papers have been thoroughly reviewed by at least two qualified expert reviewers; most of the papers have been reviewed by three reviewers. ICEC04 features 78 papers of consistently high quality and originality divided over the five tracks. We wish to thank all authors for their dedications, for dealing with the reviewers comments and for their prompt reactions to the conference office.The Internet provides tremendous opportunities for innovation and improvement of businesses. Over the past years developments have led to a shift of more compelling service and customer orientation. The new challenge is to create customer value in service processes and to take t...
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This chapter consists of several sections which contain contributions from members of IFIP Technical Committee 8 (Information Systems). We highlight the accomplishments of Technical Committee 8 (TC8) and its working groups over its... more
This chapter consists of several sections which contain contributions from members of IFIP Technical Committee 8 (Information Systems). We highlight the accomplishments of Technical Committee 8 (TC8) and its working groups over its 50 years history, and then envisage possible strategies for the future of information systems (IS) in a post-COVID world. This chapter begins with an overall view of the diverse and changing roles of the IS field then moves forward to foresee environmental sustainability and digital glocalization in a post-COVID-19 world. Next, we review the achievements of TC8, the establishment of the working groups within it, and predict what TC8 has to offer into the future. Lastly, we identify the individual working groups of TC8 to detail their activities as important conduits of research and practice in the field of IS over the past 50 years, then imagine the roles of the TC8 working groups in a post-COVID landscape. © 2021, IFIP International Federation for Inform...
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Whereas part of the world can benefit from the wonders of digital technologies, undocumented migrants, asylum seekers, and refugees are facing the rough reality of being “invisible” in society and ignored by governments. During the... more
Whereas part of the world can benefit from the wonders of digital technologies, undocumented migrants, asylum seekers, and refugees are facing the rough reality of being “invisible” in society and ignored by governments. During the COVID-19 pandemic, the economic impact of the closure of the service industry and the impossibility to keep most of the informal work they perform place them into a limbo without income and unemployment benefits. They are denied formal support because of the lack of a legally recognized identity. For this type of humanitarian support, contemporary identities can offer a way out. Self-sovereign identities (SSI) can provide individuals ownership over their data and the ability to share this with others. The essence is that the owner determines whom they share their identity data with. They have the sole ownership of the identity data. As such, an SSI ensures privacy for undocumented persons. This would allow to provide support to those who are left behind b...
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The road from data generation to data use is commonly approached as a data-driven, functional process in which domain expertise is integrated as an afterthought. In this contribution we complement this functional view with an... more
The road from data generation to data use is commonly approached as a data-driven, functional process in which domain expertise is integrated as an afterthought. In this contribution we complement this functional view with an institutional view, that takes data analysis and domain professionalism as complementary (yet fallible) knowledge sources. We developed a framework that identifies and amplifies synergies between data analysts and domain professionals instead of taking one of them (i.e. data analytics) at the centre of the analytical process. The framework combines the often-cited CRISP-DM framework with a knowledge creation framework. The resulting framework is used in a data science project at a Dutch inspectorate that seeks to use data for risk-based inspection. The findings show first support of our framework. They also show that whereas more complex models have a higher predictive power, simpler models are sometimes preferred as they have the potential to create more synergies between inspectors and data analyst. Another issue driven by the integrated framework is about who of the involved actors should own the predictive model: data analysts or inspectors.
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Blockchain technology has the potential to provide public services directly to the public. This challenges the need for public organizations, who traditionally provided these services. Much of the current work is focused on the... more
Blockchain technology has the potential to provide public services directly to the public. This challenges the need for public organizations, who traditionally provided these services. Much of the current work is focused on the technology, whereas the influence on public administration structure has gained less attention. The goal of this paper is to investigate the impact of blockchain technology on the governance of public service provision. For this, we performed a case study of an EU-wide system that monitors the movement of excise goods under duty suspension. We developed two scenarios for blockchain technology’s use based on a permissionless blockchain architecture on the one hand and a permissioned one on the other. The scenarios were evaluated based on their impact on transaction validation, data quality and governance. The findings show that blockchain technology alone cannot be an alternative for the current data quality controls, equal access assurances and adaptations to...
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Collaboration between government, the private sector and citizens is deemed critical to further improve the quality and effectiveness of public services. However, the stage models describing and guiding the development of e-government do... more
Collaboration between government, the private sector and citizens is deemed critical to further improve the quality and effectiveness of public services. However, the stage models describing and guiding the development of e-government do not or only rarely cover external collaboration for improving public services. The authors argue that this gap can be filled by including insights from literature on the evolution of platforms, which can serve as a medium for collaboration between public and private parties. This paper aims to synthesise e-government maturity models and platform development models to act as a guide to move from government-centred public service improvement to collaborative innovations by government, businesses and citizens. The result is a platform development model with five stages. To see how the model holds in practice, three cases are investigated. The authors find that their model shows promise but also requires further evaluation and refinement.
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We know that information quality affects the performance of relief agencies during emergency management processes. Yet, recent studies keep revealing that relief workers faced information quality challenges during emergencies. While this... more
We know that information quality affects the performance of relief agencies during emergency management processes. Yet, recent studies keep revealing that relief workers faced information quality challenges during emergencies. While this can be partly attributed to the fragmented nature of the incompatible information systems that were designed from a single-agency perspective in order to support routine processes, there is a desperate need for overarching architecture principles that allow for the support of non-routine, interagency information needs. Principles are defined as normative, reusable and directive statements that guide architects in designing the capabilities needed to achieve overarching goals. This study presents a methodology for extracting such principles for information systems that can be employed for emergency management processes. Based on literature review, case surveys, interviews with architects and qualitative analysis, 12 principles are proposed for inform...
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It is my great pleasure to welcome you to MobiCom 2003, the Ninth Annual International Conference on Mobile Computing and Networking, and to beautiful, sunny San Diego. This year, MobiCom returns for the first time to California, where... more
It is my great pleasure to welcome you to MobiCom 2003, the Ninth Annual International Conference on Mobile Computing and Networking, and to beautiful, sunny San Diego. This year, MobiCom returns for the first time to California, where the first MobiCom was held in Berkeley in 1995. MobiCom has grown substantially since then, from a brand new conference with a strong vision, to the MobiCom of today, firmly established as the premier international forum for research in all areas of mobile computing and wireless and mobile networking at the link layer and above. MobiCom is the place to be in this exciting research area.This year's MobiCom features a very strong technical program, assembled under the expert leadership of Program Co-Chairs Anthony Joseph and Nitin Vaidya. Together with the Technical Program Committee, they undertook the difficult job of carefully evaluating the large number of submitted papers, considering the merits of each through detailed reviews and discussions at the Program Committee meeting, and selecting a technical program of the highest caliber. I would like to thank Nitin and Anthony for their dedication to putting together this great technical program for the conference, and thank all of the authors for submitting their work to MobiCom. In addition, we are fortunate to have what is sure to be an excellent Keynote Speech by Dr. Paul J. Kolodzy, Director of the Wireless Network Security Center (WiNSeC) at Stevens Institute of Technology. Dr. Kolodzy's previous work also includes serving as Senior Spectrum Policy Advisor and Director of the Spectrum Policy Task Force at the United States FCC, and as a Program Manager at DARPA.On the two days before the main conference, we have five tutorials on the latest research areas and background topics in mobile computing and networking, presented by experts in the field; Tutorial Co-Chairs Atul Adya and Jean-Pierre Hubaux did an excellent job of selecting this high quality tutorial program. The day after the main conference features five concurrent full-day workshops on emerging topics related to mobile computing and networking, each organized separately; I hope you be able to stay and take advantage of this great opportunity.On Thursday morning, the conference will feature a lively, informative, and controversial panel discussion on the challenges of a more secure wireless and mobile future; I would like to thank Martha Steenstrup for serving as Panels Chair and Zygmunt Haas for moderating this panel session. The conference also features a combined research demos and student poster session; David Maltz deserves thanks for the huge job of coordinating the demo session and the space and logistical requirements of each demo, and Nigel Davies and James Kempf did an excellent job, under tight time constraints, of selecting the student posters to be presented at the session.
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CT, e-government and electronic participation have become increasingly important in the public sector and the social sphere in recent years. This book presents 53 of the papers accepted for the dual IFIP EGOV-ePart conference 2016, which... more
CT, e-government and electronic participation have become increasingly important in the public sector and the social sphere in recent years. This book presents 53 of the papers accepted for the dual IFIP EGOV-ePart conference 2016, which took place in Guimaraes, Portugal, in September 2016. This conference, which consisted of five partially intersecting tracks, presented advances in the socio technological domain of the public sphere demonstrating cutting edge concepts, methods, and styles of investigation by multiple disciplines. The conference has been a premier academic forum for over 15 years and has a worldwide reputation as one of the top two conferences in the research domains of electronic, open and smart government, policy and electronic participation. The papers in this joint proceedings of the 2016 IFIP EGOV-ePart conference comprise accepted submissions from all categories and all tracks (with the exception of some 38 papers which are published separately). The book is divided into 9 sections: eParticipation, e-Government Evaluation, Open Data and Open Government, Governance, Smart Cities, e-Government Implementation and Adoption, Ph.D. Colloquium Papers, Posters, and Workshops. Offering a comprehensive overview of research and practice on electronic government and electronic participation, this book will be of interest to all those involved in the socio-technological domain of the public sphere.
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The coronavirus outbreak (COVID-19) has demonstrated the importance of the state capacity and public policy-making process in managing both the pandemic and the resulting crisis. Trust and/or distrust in the relationship between citizens... more
The coronavirus outbreak (COVID-19) has demonstrated the importance
of the state capacity and public policy-making process in managing both the pandemic
and the resulting crisis. Trust and/or distrust in the relationship between citizens
and authorities can determine the success or failure of states in combating
pandemics. The goal of this study is to provide insight into trust and distrust in digital
government during pandemics by creating an overview of the scattered knowledge.
Accordingly, the chapter creates an overview of the factors influencing trust
and distrust in digital government in pandemics. The results showed that factors
affecting distrust are mostly associated with problems in the interactions between
citizens and public authorities, whereas factors affecting trust address governments’
policy responses and public compliance. The level of trust is a dynamic condition
that can either be strengthened or broken. A single factor can result in trust for one
person and distrust for another person. Surprisingly, trust and distrust can coexist at
the same time. Governments must pursue a balance between trust- and distrust-related
factors in times of pandemics to derive the dual benefits of trust and distrust.
of the state capacity and public policy-making process in managing both the pandemic
and the resulting crisis. Trust and/or distrust in the relationship between citizens
and authorities can determine the success or failure of states in combating
pandemics. The goal of this study is to provide insight into trust and distrust in digital
government during pandemics by creating an overview of the scattered knowledge.
Accordingly, the chapter creates an overview of the factors influencing trust
and distrust in digital government in pandemics. The results showed that factors
affecting distrust are mostly associated with problems in the interactions between
citizens and public authorities, whereas factors affecting trust address governments’
policy responses and public compliance. The level of trust is a dynamic condition
that can either be strengthened or broken. A single factor can result in trust for one
person and distrust for another person. Surprisingly, trust and distrust can coexist at
the same time. Governments must pursue a balance between trust- and distrust-related
factors in times of pandemics to derive the dual benefits of trust and distrust.