Catch the Star
airastra.com
INTRODUCTION
Passenger handling is one of the prime task for the Ground Operations.
Different types of passengers travel by air through out the year. Among those
passenger there are some passengers with reduce mobility.
In this session we learn.
About Passenger with Reduce Mobility (PRM)
PRM acceptance and handling.
PRM seating
Blind Passenger handling
Passenger with Reduce Mobility (PRM)
Passengers who have a difficulty when using public transport, such as disabled
people including people with sensory and intellectual impairments, and
wheelchair users, people with limb impairments, people of small stature, people
with heavy luggage, elderly people, pregnant women, people with shopping
trolleys, and people with children (including children seated in pushchairs).
Seating
Following steps should be taken for assigning seats for the PRM.
Should be seated after the seats of VIP & CIP;
Window seat should be provided;
Provide adjacent seating as applicable for;
Personal care attendant;
Safety assistant;
Reader/interpreter in case of a vision or hearing impairment.
PRM/MEDA and PRM/Non-MEDA may not be seated in emergency exits
PRM Acceptance
To accept a passenger with reduce mobility (PRM), sometime medical clearance is
required.
When it appears passenger having communicable disease or condition that could
pose a direct threat to the health and safety of others
When there is a doubt that the individual can complete the flight safely without
requiring assistance e.g., persons with acute medical conditions as recent heart
attack, stroke, embolism, persons with recent surgery.
Persons requesting medical treatment during flight, e.g. needing extra oxygen or
other medical treatment like infusions.
A medical clearance is never required for passengers whose only disablement is
blindness or deafness.
Continue…
Some passengers may not be required to provide medical clearance. For example:
Expectant mothers up to a date specified before expected delivery;
Persons with simple fractures or injuries;
Persons who are reduced in mobility due to age;
Persons who are visually or hearing impaired;
Persons with mental health issues.
Expectant Mothers
Expectant mother is used to describe a
woman who is currently pregnant. She
has not given birth yet.
En expectant mother can be considered
as a PRM for her physical condition
Handling Procedures
The following advice should be followed:
Expectant mothers with no pregnancy complications, may travel up to 26 weeks
of pregnancy without medical clearance;
Medical clearance will however, be required up to 32 weeks of pregnancy.
Beyond this period such passenger shall not be allowed to travel;
Medical certificate shall remain valid within 72 hours of commencement of the
flight;
Blind Person
A person who is having severely impaired or absolutely no sense of sight;
A blind person is also consider as PRM due to his visual impairment.
Blind Persons must invariably be accompanied by an attendant or seeing EYE
Dog.
Continue…
However, on occasion where a blind person is allowed to travel unaccompanied,
the following procedure will be adopted:
Whenever a reservation is made for the blind passenger, manager flight
operations will decide whether there should be an extra cabin crew onboard or
not.
If escorting a blind person, let him take hold of your arm;
Whenever guiding the passenger walk slowly, so that passenger can easily
anticipate the guidance;
Do not take hold of a blind person by the arm and attempt to steer him
While showing a chair, put his hand on the arm or the back of the chair; He will
be able to seat easily by himself;
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Before going to give direction, be sure to say “Left” or “Right” according the
way the person is facing;
As the blind person can not see any thing, so always utter the name of the
passenger in a crowded.
Always try to assign an aisle seat for the blind passenger to the nearest exit.
Thank
You
