MOCK CALL

GAD (CALL IDEA)

Hey, good morning, sir.

Hope you're doing well today.

This is David from Grace Americans LLC. We are a freight-moving company that provides you with
loads according to your lanes and preferences.

FIRST ASKING

"Do you have any available space for a load today or tomorrow?"

"Are you looking for a load today or tomorrow?"

"Would you like me to find you a load for today or tomorrow?"

"Is your truck available for a load today or tomorrow?"

"Do you need any freight for today or tomorrow?"

"Are you open to taking a load today or tomorrow?"

"Do you have room for a load today or tomorrow?"

"Would you be interested in a load for today or tomorrow?"

Q1: May I know what kind of truck or trailer you have? (Wait for reply, if not
reply).

Is it Dry Van, Reefer, Step Deck, Flat Bed or Power Only.

Ans: I have a power-only unit.

Q2: Perfect, Would you prefer to hook and drop a trailer or load out a trailer with
your power-only unit?

Quick question: Are you familiar with hook-and-drop trailers and load-out trailers?

Carrier: No, I am not familiar with these terms.

• Hook and Drop Trailer:

In a hook-and-drop trailer arrangement, we can provide you with a fully loaded trailer that you only need
to pick up from Point A and drop off at Point B.

• Load Out Trailer:

In a load-out trailer arrangement, we can provide you with a trailer from a broker for 5 to 7 days. You can
operate this trailer as your own, and we can also provide you with loads for it. This trailer may be free or
rented, depending on availability.

Ans: I have a dry van.

(If reply) Perfect,

Q2: May I know the length and weight capacity of your dry van?

Ans: (48ft/53ft) 45k lbs.

Q3: Can you confirm where you travel with your truck, I mean locally, regionally
or OTR?

Q4: (if local): How many miles can you cover in a day?

Ans: I cover 200 miles in a day.

Q5: Can you confirm the zip code where your truck is empty right now?

Ans: 07083.

In our company, you're the boss. All the authority is yours, and no one can force you. We will provide
you with a personal assistant who will stay in contact with you 24/7 and provide you with loads, even on
holidays like Easter and public holidays (if needed).

We will keep your truck moving throughout the week. We’ll manage your time and take care of all the
hectic tasks, including paperwork, faxes, emails, documentation, etc. We will also negotiate with brokers
on your behalf to secure the top-paying rates.

Q6: Can I get your name and email to send you my company details?

Quick question: Do you have access to your mailbox right now?

If he says no or busy:

ok, when you’re free, just have a look at my email. It contains all our company details, our website, and
everything else.

If he says yes:

Yeah, have you received my email?

Yes? Perfect! In this email, you’ll find all our company details, our website, and everything else.

And, sir, the good thing about my company is that there is no sign-up fee, no hidden charges, and no
advance payment.

Pickup line: Everything is fair and transparent.

We will also take care of your lumper, TONU, detention, and layover fees.

Lumper: If you work as a lumper (carrier or a hired worker load or unload the freight) then broker will
pay for it.

TONU: (Truck Order Not Used) If your truck is booked but the load gets canceled or unavailable
when you arrive, you’ll get paid a fee for the inconvenience. (100 To 150 Dollars)

Detention: If you're made to wait more than 2 hours (waiting time) at pickup or delivery locations,
you’ll get paid for the extra time.

Layover: If you're forced to wait more than 6 hours between loads, you'll get paid for the layover.

Another thing:

There is no agreement between you and us. You have total freedom here. You can leave our company
at any time, and no one can force you.

Last Question Sir: Do you have your carrier packet available? I need it to update your
profile in our system. It includes:

MC Letter (Motor Carrier Authority)

W-9 form (Employ Identification Number EIN).

COI (Certificate of Insurance).

NOA (Notice of Assignment) (for factoring companies; payment within 24-48 hours).

Void Check Needed for Quick Pay (payment within 5-7 days).

If you have access to your mailbox, please send it during the call. I'll let you know if anything is missing.
If you're busy, no problem, just send me your carrier packet whenever you're free

Professionalism:

Do you have any questions regarding my company? / If you have any queries or questions, feel free to
ask me.

Carrier Question:

How can I trust your company?

Ans: We're a fully legitimate company with 5 years of experience. We can provide our W-9 form and
any other documentation you need for verification.

Carrier Question:

Why should I choose your company?

Ans: We’ll increase your weekly gross compared to your current income, reduce your deadhead miles,
and handle all the paperwork so you can focus on driving. We’ve been in this market for the past 5
years, and our experienced dispatchers know how to negotiate with brokers for top-paying rates and
maximize your earnings.

Closing Remarks:

Thank you for your time, sir. It was a pleasure speaking with you. Have a great day. Take care!

Best regards,

Faisal Mahmood.

Certainly, here's a comprehensive list of potential questions a carrier might ask, along with
tailored responses that acknowledge the current market saturation and carriers' potential
frustrations:

1. Carrier: "Why should I choose your dispatching services over others?"

Dispatcher: "We understand the market is crowded, and many carriers feel overwhelmed by constant calls. Our approach
is personalized; we focus on building long-term partnerships by understanding your specific needs and preferences. Our
experienced team is dedicated to maximizing your earnings and ensuring your satisfaction."

2. Carrier: "How do you determine the rates for the loads?"

Dispatcher: "We base our rates on current market conditions, lane demand, and the specifics of each load. Our
experienced team negotiates with brokers and shippers to secure the most competitive rates for you."

3. Carrier: "What areas or regions do you primarily operate in?"

Dispatcher: "We operate nationwide, with a focus on high-demand lanes. However, we prioritize your preferred regions to
ensure you're running in areas that are most convenient and profitable for you."

4. Carrier: "How do you handle detention or layover situations?"

Dispatcher: "We advocate on your behalf to ensure you're compensated for any detention or layover time. Our team
communicates promptly with brokers and shippers to address these situations and secure the appropriate fees."

5. Carrier: "What kind of support can I expect during transit?"

Dispatcher: "We offer 24/7 support to our carriers. Whether you encounter issues with a load, need routing assistance, or
have any other concerns, our team is always available to assist you."

6. Carrier: "How do you handle fuel advances or quick pay options?"

 Dispatcher: "We understand the importance of cash flow. We offer fuel advances and quick pay options to ensure you
have the necessary funds when you need them."

7. Carrier: "What is your policy on load cancellations?"

Dispatcher: "In the rare event of a load cancellation, we prioritize finding you an alternative load promptly. We also work
to ensure any incurred expenses are addressed appropriately."

8. Carrier: "How do you ensure compliance with DOT regulations?"

Dispatcher: "We stay updated with all DOT regulations and ensure that our operations and the loads we offer are fully
compliant. We also provide guidance to our carriers to help them maintain compliance on the road."

9. Carrier: "What kind of freight lanes do you offer?"

Dispatcher: "We offer a variety of freight lanes, including regional and long-haul routes. Our aim is to align our offerings
with your preferred lanes to maximize your efficiency and earnings."

10. Carrier:"How do you handle communication during a load?"

Dispatcher: "We maintain open and consistent communication throughout the duration of each load. Our team provides
updates and is readily available to address any questions or concerns you may have."

11. Carrier: "How do you handle unexpected issues during transit?"

Dispatcher: "We proactively monitor all shipments and maintain constant communication with drivers. If an issue arises,
we work swiftly to find a solution, whether it's rerouting, rescheduling, or coordinating with other parties to minimize any
negative impact."

12. Carrier: "What sets your company apart from other dispatchers?"

Dispatcher: "Unlike many dispatchers who operate on a transactional basis, we focus on building lasting relationships. We
limit the number of carriers we work with to ensure each receives personalized attention and the best possible loads."

13. Carrier: "How do you handle disputes or disagreements with brokers or shippers?"

Dispatcher: "We act as your advocate in any disputes, leveraging our relationships and experience to resolve issues
amicably and efficiently. Our goal is to protect your interests and maintain positive relationships across the supply chain."

14. Carrier: "Can you provide references from other carriers you've worked with?"

Dispatcher:"Absolutely, we can provide references upon request. Many of our carriers have been with us for years and can
attest to the quality and reliability of our services."

15. Carrier: "How do you stay updated with current market rates and trends?"

Dispatcher: "We utilize industry-leading tools and maintain relationships with a broad network of brokers and shippers to
stay informed about market rates and trends. This ensures we can negotiate the best possible rates for you."

16. Carrier: "What is your fee structure?"

Dispatcher: "We offer a transparent and competitive fee structure. Our standard rate is [X]% of the load, which reflects the
comprehensive services and support we provide to maximize your profitability."

17. Carrier: "How do you match loads to my preferences?"

Dispatcher: "We take the time to understand your equipment, preferred lanes, and any other specific requirements. Using
this information, we match you with loads that align with your preferences to ensure your satisfaction."

18. Carrier: "How do you handle after-hours or emergency situations?"

Dispatcher: "We have a dedicated team available 24/7 to handle any after-hours or emergency situations. You can reach
us at any time, and we'll be ready to assist you promptly."

19. Carrier: "What kind of technology do you use to manage loads and communication?"

Dispatcher:"We utilize advanced dispatching software and communication tools to efficiently manage loads, track
shipments in real-time, and maintain seamless communication with our carriers."

20. Carrier: "How do you ensure that I get consistent loads?"

Dispatcher: "We have established relationships with a wide network of brokers and sh
1. Carrier: "Stop calling me!"

Response:

"I understand. I’ll remove you from our list. Have a great day!"

(If they are rude, stay calm and professional.)

"No problem. Take care!"

2. Carrier: "How much will you pay me?" (Before giving details)

Response:

"Rates depend on the lane, miles, and market. I can check for you the best load?"

(If they push for an answer first):

"I want to get you the best rate. Let me check and get back to you."

3. Carrier: "I don’t trust dispatchers."

Response:

"I get it. Some dispatchers don’t do a good job. We make sure to get you good-paying loads without any
hassle. Want to see how we work?"

(If they refuse):

"I respect that! If you ever need support, we’re here."

4. Carrier: "I only take cash payments."

Response:

"We work with bank payments for security and reliability. That way, you get paid safely and on time."

(If they insist on cash):

"Sorry, we only use secure payment methods. Let me know if you’d like to continue."

5. Carrier: "You sound like a kid. How old are you?"

Response:

"I’m a professional doing my job, just like you. Let’s focus on getting you a great load!"

(If they keep pushing):

"My job is to help you get loads, not discuss personal details. Would you like to hear about today’s
offers?"

6. Carrier: "Are you a man or a woman?"

Response:

"I’m a dispatcher, and my goal is to find you the best loads. Let’s talk business!"

(If they keep asking):

"That doesn’t matter, but what does matter is getting you paid well. Let’s focus on that!"

7. Carrier: "Give me your home address!"

Response:

"For security reasons, we only share company details. We are a legit business, and I’m happy to provide
our office info if needed."

(If they get aggressive):

"I don’t feel comfortable sharing that. Let’s keep this professional."

8. Carrier: "You don’t know anything about trucking."

Response:

"I understand trucking takes experience. My job is to help you find great loads so you can focus on
driving."

(If they keep mocking you):

"I respect your experience. If you ever want to discuss good-paying loads, I’m here."

9. Carrier: "I only work with female/male dispatchers."

Response:

"We have a great team, and I can assist you just as well. Would you like to see what we offer?"

(If they still refuse):

"I understand. If you change your mind, feel free to reach out."

10. Carrier: "I’ll only work with you if you give me a special deal."

Response:

"I’ll do my best to get you the highest-paying loads available. What lanes are you looking for?"

If they demand an unfair deal):

"I can’t promise that, but I can work hard to get you the best rates possible."

11. Carrier: "I don't want to work with your company."

Response:

"I understand. May I ask why? We work with many carriers and offer good loads with high rates. Maybe
we can help you make more money."

If they still refuse:

"No problem! If you ever change your mind, we’d be happy to help. Have a great day!"

12. Carrier: "I manage my loads myself."

Response:

"That’s great! Managing loads yourself gives you control. But we can help find better-paying loads while
you focus on driving. Would you like to see some options?"

If they still refuse:

"I respect that! If you ever need backup, we’re here. Have a safe drive!"
13. Carrier: "I am already working with dispatchers."

Response:

"That’s great! We can still be a backup option if you ever need extra loads. Would you like to see what
we offer?"

If they say no:

"No problem! If things change, we’re here to help. Have a great day!"

14. Carrier: "You are a scammer!"

Response:

"I understand your concern. We are a legit company working with many carriers daily. If you’d like, I can
send you details about how we work."

If they still don’t trust you:

"I respect that. If you ever want to know more, feel free to reach out. Stay safe on the road!"

15. Carrier: "I don't want to work with Asians, Indians, or Pakistanis."

Response:

"I believe in respect for everyone. We work hard to get the best loads for carriers, no matter who they
are. If you’re open to it, we’d love to help you."

If they still refuse:

"No worries. Wishing you safe and successful trips!"

16. Carrier: "Where are you from? Are you working virtually, or do you have a physical office?"

Response:

"We have a physical office, and we also work remotely to stay connected with carriers like you. Our goal
is to provide you with the best loads, no matter where we are."

17. Carrier: "Do you have any social media accounts?"

Response:

"Yes, we’re active on social media. I can share our links if you'd like to check us out."

18. Carrier: "How many carriers are you handling?"

Response:

"We work with several carriers, but we always make sure to give personal attention to each one. Our
goal is to keep your truck moving with top-paying loads."

19. Carrier: "I get many calls from dispatchers. They say nice things, but later, they don’t keep their
promises."

Response:

"I understand, and that’s why we focus on honesty. We don’t make false promises—we only offer real
opportunities with fair rates. If you give us a chance, you’ll see the difference."
Key Tips:

✔ Stay professional, even if they are rude.

✔ Don’t take anything personally.

✔ Keep responses short and polite.

✔ End the call respectfully if they won’t cooperate.

The key is to stay calm, professional, and not take anything personally. Let me know if you need more!

SHORT VERSION OF Q & A

Q "Stop calling me!"

A "I understand. I’ll remove you from our list. Have a great day!"

Q "How much will you pay me?"

A "Rates depend on lane, miles, and market. Want me to check the best load for you?"

Q "I don’t trust dispatchers."

A "I get it. We focus on getting you good-paying loads without hassle. Want to see how?"

Q "I only take cash payments."

A "We use secure bank payments for reliability and safety."

Q "You sound like a kid. How old are you?"

A "I’m a professional here to get you the best loads. Let’s focus on that!"

Q "Are you a man or a woman?"

A "I’m a dispatcher, and my job is to find you the best loads. Let’s talk business!"

Q "Give me your home address!"

A "For security reasons, we only share company details. I can provide office info if needed."

Q "You don’t know anything about trucking."

A "I respect trucking experience. My job is to find you great loads so you can focus on driving."

Q "I only work with female/male dispatchers."

A "We have a great team, and I can assist you just as well. Want to see our offers?"

Q "I’ll only work with you if you give me a special deal."

A "I’ll do my best to get you the highest-paying loads. What lanes do you prefer?"

Q "I don't want to work with your company."

A "I understand. We offer high-paying loads—maybe we can help you earn more?"

Q "I manage my loads myself."

A "That’s great! We can help find better-paying loads while you focus on driving."

Q "I am already working with dispatchers."

A "That’s great! We can be a backup option if you ever need extra loads."

Q "You are a scammer!"

A "I understand your concern. We’re a legit company working with many carriers daily."

Q "I don't want to work with Asians, Indians, or Pakistanis."

A "We believe in respect for everyone. If you’re open to it, we’d love to help you."

Q "Where are you from? Do you work virtually or have an office?"

A "We have a physical office and also work remotely to stay connected with carriers."

Q "Do you have any social media accounts?"

A "Yes, we’re active on social media. I can share our links if you’d like."

Q "How many carriers are you handling?"

A "We work with several carriers but give personal attention to each one."

Q "Dispatchers make promises but don’t keep them."

A "I understand. We focus on honesty and offer real opportunities with fair rates."
Q "How can I trust your company?"
A "We’re a legit company with 5 years of experience. We can provide a W-9 and other documents for verification."

Q "Why should I choose your company?"

A "We’ll help you earn more, cut deadhead miles, and handle all paperwork. Our experienced team gets top-paying loads for you."

Q "Why should I choose your dispatching services?"

A "We focus on long-term partnerships, understand your needs, and maximize your earnings."

Q "How do you determine load rates?"

A "We check market conditions, lane demand, and negotiate the best rates for you."

Q "What areas do you operate in?"

A "We work nationwide but prioritize your preferred lanes for better earnings."

Q "How do you handle detention or layover?"

A "We make sure you get compensated by negotiating with brokers and shippers."

Q "What support do you offer during transit?"

A "We provide 24/7 support for any issues, routing help, or other concerns."

Q "Do you offer fuel advances or quick pay?"

A "Yes, we provide fuel advances and quick pay to keep your cash flow steady."

Q "What if a load gets canceled?"

A "We quickly find you another load and work on covering any losses."

Q "How do you ensure DOT compliance?"

A "We stay updated with DOT rules and help you stay compliant on the road."

Q "What freight lanes do you offer?"

A "We offer regional and long-haul lanes based on your preferences."

Q "How do you communicate during a load?"

A "We keep in touch throughout the trip and are available for any concerns."

Q "What if something goes wrong during transit?"

A "We monitor shipments and act fast to resolve any issues that arise."

Q "What makes your company different?"

A "We focus on building long-term relationships and giving personalized service."

Q "How do you handle disputes with brokers or shippers?"

A "We negotiate and resolve issues to protect your interests quickly and fairly."

Q "Can you provide references from other carriers?"

A "Yes, we can share references from carriers who’ve worked with us."

Q "How do you stay updated on market rates?"

A "We use industry tools and broker networks to get the latest rates."

Q "What is your fee structure?"

A "We charge a transparent and fair percentage of each load."

Q "How do you match loads to my preferences?"

A "We consider your equipment, lanes, and needs to find the right loads."

Q "Do you handle after-hours or emergency issues?"

A "Yes, we’re available 24/7 to help with any urgent situations."

Q "What technology do you use for dispatching?"

A "We use advanced software to track loads and communicate efficiently."

Q "How do you ensure I get consistent loads?"

A "We work with a strong network of brokers to keep your truck moving."
 Revised Version:
Hey, good morning / good afternoon.

hope you're doing well today./ How you doin’?

This is David from Grace Americans LLC. We are a freight-moving company that provides loads
according to your lanes and preferences.

Bro, do you need to get any load today / tomorrow?

Do you have any available space for a load today or tomorrow?

Are you looking for a load today or tomorrow?

Would you like me to find you a load for today or tomorrow?

Is your truck available for a load today or tomorrow?

Q1: May I know what kind of truck or trailer you have?

(Wait for reply. If no reply, proceed with the following options:)
Is it a Dry Van, Reefer, Step Deck, Flatbed, or Power Only?

Ans: I have a power-only unit.

Q2: Perfect! Would you prefer to hook and drop a trailer or load out a trailer with
your power-only unit?
(Quick question: Are you familiar with hook-and-drop trailers and load-out trailers?)

Carrier: No, I am not familiar with these terms.

 Hook and Drop Trailer:

In a hook-and-drop trailer arrangement, we can provide you with a fully loaded trailer that you only
need to pick up from Point A and drop off at Point B.
 Load Out Trailer:
In a load-out trailer arrangement, we can provide you with a trailer from a broker for 5 to 7 days.
You can operate this trailer as your own, and we can also provide you with loads for it. This trailer
may be free or rented, depending on availability.

Ans: I have a dry van.

Q2: Perfect! May I know the length and weight capacity of your dry van?
Ans: (48ft/53ft) 45k lbs.

Q3: Can you confirm where you travel with your truck? I mean, locally, regionally,
or OTR?
Ans: I cover 200 miles a day.

Q4: Can you confirm the zip code where your truck is empty right now?
Ans: 07083.

About Our Company:

In our company, you're the boss. All the authority is yours, and no one can force you. We will
provide you with a personal assistant who will stay in contact with you 24/7 and provide you with loads,
even on holidays like Easter and public holidays (if needed).

We will keep your truck moving throughout the week. We’ll manage your time and take care of all the
hectic tasks, including paperwork, faxes, emails, documentation, etc. We will also negotiate with brokers
on your behalf to secure the top-paying rates.
Q5: Can I ask your name and email to send you my company details?
(Quick question: Do you have access to your mailbox right now?)

 If they say no or are busy:

"Okay, no problem. When you’re free, just have a look at my email. It contains all our company
details, our website, and everything else."
 If they say yes:
"Perfect! Have you received my email? Yes? Great! In this email, you’ll find all our company
details, our website, and everything else."

Key Benefits of Working With Us:

 There is no sign-up fee, no hidden charges, and no advance payment. Everything is fair and
transparent.
 We will also take care of your lumper, TONU, detention, and layover fees:
o Lumper: If you work as a lumper (a carrier or a hired worker to load or unload the freight),
the broker will pay for it.
o TONU (Truck Order Not Used): If your truck is booked but the load gets canceled or is
unavailable when you arrive, you’ll get paid a fee for the inconvenience
(typically 100to100to150).
o Detention: If you're made to wait more than 2 hours (waiting time) at pickup or delivery
locations, you’ll get paid for the extra time.
o Layover: If you're forced to wait more than 6 hours between loads, you'll get paid for the
layover.

Freedom and Flexibility:

There is no agreement between you and us. You have total freedom here. You can leave our company
at any time, and no one can force you.

Last Question, Sir: Do you have your carrier packet available? I need it to update
your profile in our system. It includes:

 MC Letter (Motor Carrier Authority)

 W-9 Form (Employer Identification Number - EIN)
 COI (Certificate of Insurance)
 NOA (Notice of Assignment) (for factoring companies; payment within 24-48 hours)
 Void Check (needed for Quick Pay; payment within 5-7 days)

If you have access to your mailbox, please send it during the call. I'll let you know if anything is missing.
If you're busy, no problem—just send me your carrier packet whenever you're free.

Professional Closing:

Do you have any questions regarding my company? If you have any queries or questions,
feel free to ask me.

Closing Remarks:
Thank you for your time, sir. It was a pleasure speaking with you. Have a great day. Take
care!
Best regards,
David Matthew.