A

TECHNICAL REPORT

ON

STUDENTS’ INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES)

UNDERTAKEN

AT

GOZAK SUPERMARKET AND PHARMACY

BY

ADEFISAYO AYOMIDE DANIEL

FPI/CEM/23/F043
 A TECHNICAL REPORT

ON

STUDENTS’ INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES)

UNDERTAKEN AT

GOZAK SUPERMARKET AND PHARMACY

BY

ADEFISAYO AYOMIDE DANIEL

FPI/CEM/23/F043

SUBMITTED TO
THE DEPARTMENT OF COOPERATIVE ECONOMICS AND
MANAGEMENT,

SCHOOL OF BUSINESS AND MANAGEMENT STUDIES,

THE FEDERAL POLYTECHNIC, ILE-OLUJI, ONDO STATE,
NIGERIA.

IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE

AWARD OF NATIONAL DIPLOMA (ND) IN COOPERATIVE ECONOMICS
AND MANAGEMENT.

FEBRUARY, 2025
 CERTIFICATION

This is to certify that Adefisayo Ayomide Daniel with Matriculation Number

FPI/CEM/23/F043 of the department of Corporative Economics And Management,

School of Business Studies, The Federal Polytechnic Ile-Oluji, Ondo State, Nigeria, did

his Four (4) months Students’ Industrial Work Experience Scheme (SIWES) at Gozak

Supermarket.

This is in partial fulfillment of the requirements for the award of National Diploma in

Corporative Economics and Management.

Adefisayo Ayomide Daniel …………………………….

Student Signature & Date

MR. AMAKA A.F. …………………………….

SIWES Supervisor Signature & Date

MR. IBRAHIM M. O. .........................................

HEAD OF DEPARTMENT Signature & Date
 ACKNOWLEDGEMENTS

I appreciate God Almighty for granting me the grace and the opportunity to be alive till

this moment to complete this SIWES program successfully.

I also appreciate the Chairman and other staff of Gozak Supermarket, for taking me

under their tutelage and their patient in teaching and equipping me with diverse

managerial and knowledge in making me to have a wonderful experiences during the

period of SIWES program.

My sincere appreciation goes to the Head of the Department of Cooperative Economics

and Management Mr. Ibrahim, M. O. and all the amazing staff of Cooperative

Economics and Management Department for taking me under their tutelage and their

patient in teaching and equipping me with diverse managerial and knowledge.

Also, my Parents, Mr. and Mrs. Adefisayo who supported me financially and

physically and also in prayers, may you reap the fruit of your labour.
 CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF SIWES

The Student Industrial Work Experience Scheme (SIWES) was established by the

Industrial Trust Fund in 1973, to solve the problem of lack of adequate practical skill

preparing for employment in industries by Nigerian graduates of Tertiary Institution.

The scheme exposes students to industrial skill necessary for a smooth transition from

the opportunity of being familiarized and exposed to the needed experience in handling

machinery and equipment, which might not be available in the educational institutions.

Participating of SIWES has become a necessary per-condition for the Award of

Certificate in specific discipline in most institution of Higher Learning in accordance

with the Education Policy of the Government.

This report was based on the relevance and importance of Student Industrial Work

Experience Scheme (SIWES) program with the aids of Industrial Trust Fund (ITF).

The task of education, our scientific, engineers and techniques does not only lay hands

on classroom learning, but also industrial based.

1.1 AIM AND OBJECTIVES OF THE SCHEME

The theory and practical skill are necessary for the technological development of

industrial work, so if we agree with this fact therefore, it means that SWIES program is

important as the classroom instruction will be relieved.

SOME OF THE OBJECTIVES OF SIWES ARE LISTED BELOW:

i. It provides opportunity for students to apply for his or her knowledge in real

work situation.
 ii. It makes transaction from school to world easier.

iii. It expose student to his/her course of study industrial practice for adequate

acquisition of vital experience.

iv. To train students to be punctual and efficient in their daily endeavor.

v. To train students for specific job and vocational work.

THE TRAINING LOGBOOK

The logbook is to assist student to keep an accurate record of the training and it show

the department and section in which the student has worked and the period of times

spent in each department or section. The students must record the activities of each

working day clearly with sketches and diagram where necessary.

Student must submit the logbook to their industry based supervisor at the end of every

month throughout the period of the SWIES program. The academic staff of your

institution will check the logbook during their visit to ensure that proper training is

being received by the student and record their comments.

SOME OF THE OBJECTIVES OF THE TRAINING LOGBOOK ARE LISTED

BELOW:

The objective of Industrial Training cannot be over emphasized, it enable

students of various Higher Institutions in Nigeria, particularly in Science Department to

acquire a good knowledge in all their field of study among the benefit of Industrial

attachment to Technical ship Education in General and to the students of under-going

in particular.

This includes the following benefits:

 Students are able to see all they have been taught in class.
  SIWES Programme exposes to interpersonal relationship in companies and

offices both government and private set-up.

 Student should know how economy the life is to make their lives through the

economy.

 Students are able to acquire more knowledge of other occupation which is

different from their field of study.

 It gives students the opportunity to know how to plan and execute various

techniques relating to their field of studies.

BODIES INVOLVED IN THE MANAGEMENT OF SIWES

The bodies involved in the management of SIWES are;

i. Federal government.

ii. Industrial Training Funds (ITF).

iii. Other supervising agencies which include; National University Commission

(NUC), National Board for Technical Education (NBTE) and National Council

for College of Education (NCCE).

IMPORTANCE OF SIWES TO STUDENTS

SIWES stands for Student Industrial Work Experience Scheme. It is a program

designed to expose students in tertiary institutions to practical work experience in their

field of study, typically for a period of four Months. The importance of SIWES can be

outlined as follows:

Practical Exposure: SIWES provides students with the opportunity to gain practical

experience in their chosen field. This hands-on experience helps students to understand

theoretical concepts better and apply them in real-world situations.

Skill Development: Through SIWES, students have the chance to develop important

skills relevant to their discipline. This includes technical skills, problem-solving

abilities, communication skills, teamwork, and time management skills.

Industry Relevance: SIWES helps students to understand the practical aspects of their

field and how it applies to the industry. This firsthand experience can guide students in

aligning their academic pursuits with the demands and realities of the job market.

Networking Opportunities: During SIWES, students interact with professionals in

their field, which can lead to valuable networking opportunities. These connections can

be beneficial for future job prospects, mentorship, and gaining insights into the

industry.

Employability: SIWES enhances students' employability by providing them with

relevant work experience. Employers often prefer candidates with practical experience,

and SIWES provides students with a platform to acquire this experience before entering

the workforce.

Career Exploration: SIWES allows students to explore different career paths within

their field of study. By working in various departments or roles during their industrial
training, students can better understand their interests and strengths, helping them make

informed career decisions.

Personal Development: Beyond academic and professional skills, SIWES also

contributes to students' personal development. They learn to adapt to work

environments, manage responsibilities, and develop a sense of professionalism and

work ethic.

Curriculum Enhancement: SIWES serves as a bridge between academic learning and

practical application. Feedback from SIWES placements can help educational

institutions update and enhance their curriculum to better meet the needs of the

industry.

1.4 BRIEF HISTORY OF GOZAK SUPERMARKET & PHARMACY

Gozak Supermarket & Pharmacy, located in Akure Garage, Ondo city, Ondo State,

was established in July 2020. Despite being a relatively new establishment, it has

rapidly gained popularity and become a prominent shopping destination in the area.

The supermarket and pharmacy were founded with the vision of providing convenient

and comprehensive shopping options for the residents of Akure Garage and its

surrounding communities. The founders recognized the need for a reliable and well-

stocked store that offers a wide range of products, including groceries, household

essentials, and pharmaceutical supplies. Since its inception, Gozak Supermarket &

Pharmacy has prioritized customer satisfaction and has strived to create a welcoming

and pleasant shopping environment. The store features a clean and organized layout,

making it easy for customers to navigate through the aisles and find what they need.

The staff members are known for their friendly and helpful nature, ensuring that

customers receive excellent service.

Gozak Supermarket & Pharmacy takes pride in sourcing products from reputable

suppliers, ensuring that customers have access to high-quality goods. The supermarket

section offers a diverse selection of fresh produce, packaged foods, beverages, and

other household items. The pharmacy section provides a wide range of prescription

and over-the-counter medications, as well as health and wellness products, catering to

the healthcare needs of the community. Through effective management and a

commitment to meeting the evolving needs of its customers, Gozak Supermarket &

Pharmacy has experienced steady growth and success since its establishment. It has

become a trusted and reliable destination for shopping and pharmaceutical needs in

Akure Garage, contributing to the local economy and serving as a valuable resource

for the community.

2.3 ORGANOGRAM OF GOZAK PHARMACY AND SUPERMARKET

Figure 1.1: Organizational Chart of the Company

 CHAPTER TWO

DESCRIPTION OF WORK DONE

During my SIWES (Student Industrial Work Experience Scheme) placement, I was

privileged to work in the Sales Department of Gozak Pharmacy and Supermarket, a

vibrant and customer-centric environment. This opportunity enabled me to bridge the

gap between academic theories and practical applications in sales and retail

management. My time at Gozak was pivotal in enhancing my professional

competencies, fostering my understanding of business operations, and cultivating

valuable interpersonal and problem-solving skills.

In my role, I actively engaged with customers, contributed to inventory management,

and supported merchandising initiatives, which collectively deepened my insight into

the retail industry. These experiences were instrumental in shaping my appreciation of

the dynamic nature of sales operations and the importance of customer satisfaction in

achieving organizational goals.

2.1 INTRODUCTION TO SALES DEPARTMENT

The Sales Department is a cornerstone of any organization, as it directly drives revenue

and sustains business growth. At Gozak Pharmacy and Supermarket, the Sales

Department plays a pivotal role in fostering lasting customer relationships, promoting a

diverse range of products, and achieving sales objectives while upholding exceptional

service standards.

Key Responsibilities of the Sales Department

1. Customer Acquisition and Retention: Attracting new customers while

maintaining the loyalty of existing clientele.

 2. Relationship Building: Establishing trust and rapport with customers to

enhance satisfaction and repeat patronage.

3. Promotion and Sales: Employing effective marketing and communication

channels to meet customer needs and organizational goals.

At Gozak Pharmacy and Supermarket, the Sales Department serves as the bridge

between the company’s offerings and customer expectations, ensuring seamless

product availability, effective promotions, and efficient service delivery.

FUNCTIONS OF THE SALES DEPARTMENT AT GOZAK PHARMACY AND

SUPERMARKET

The department performs diverse functions that align with the company’s mission of

delivering value to its customers:

1. Customer Service Counter:

i. Serves as the first point of contact for customers.

ii. Addresses inquiries regarding product availability, pricing, promotions,

returns, and loyalty programs.

iii. Prioritizes customer satisfaction through prompt and professional

assistance.

2. Product Placement and Merchandising:

i. Strategically displays products to attract attention and optimize customer

experience.

ii. Ensures shelves are well-organized, accurately labeled, and visually

appealing.
 3. Product Knowledge and Assistance:

i. Offers detailed product information to help customers make informed

decisions.

ii. Provides tailored recommendations based on individual customer needs.

4. Inventory Management:

i. Monitors stock levels to prevent overstocking or stockouts.

ii. Identifies slow-moving, out-of-stock, or expiring items and

communicates with the procurement team for timely replenishment.

5. Customer Feedback and Satisfaction:

i. Collects feedback through direct interactions, suggestion boxes, and

surveys.

ii. Implements feedback to enhance services and resolve customer

complaints effectively.

EXPERIENCE GAINED IN THE SALES DEPARTMENT

My placement at Gozak Pharmacy and Supermarket was rich in practical learning

experiences that contributed significantly to my personal and professional

development. Key areas of growth included:

1. Customer Interaction and Service Skills: Strengthened my ability to engage

with diverse customer demographics, effectively addressed customer needs,

handled complaints, and provided personalized assistance.

2. Product Knowledge: Acquired comprehensive knowledge of the store’s diverse

product portfolio, gained confidence in making product recommendations and

providing accurate information.

3. Visual Merchandising: Developed skills in organizing shelves and creating

visually engaging displays, and ensured that product labeling and pricing were

accurate and up to date.

4. Cashiering and Point-of-Sale (POS) Operations: Handled cash transactions and

utilized POS systems for processing payments, and demonstrated multitasking

and attention to detail in a fast-paced environment.

5. Teamwork and Collaboration: Worked collaboratively with colleagues to

address challenges and ensure smooth operations, and actively participated in

restocking activities, event planning, and managing peak shopping hours.

 CHAPTER THREE

CONTRIBUTIONS TO THE ORGANIZATION

During my placement, I contributed to the Sales Department's overall success in several

key areas:

1. Enhancing Customer Experience:

1. Assisted customers in locating products and offered tailored product

recommendations.

2. Responded to inquiries and resolved complaints promptly, leading to improved

customer satisfaction.

2. Improving Product Display and Merchandising:

1. Designed eye-catching displays and ensured products were well-organized with

accurate labeling.

2. Promoted key items strategically, increasing sales and customer interest.

3. Supporting Inventory Management:

1. Monitored inventory levels, conducted stock counts, and flagged items nearing

expiration.

2. Contributed to reducing wastage and ensuring stock availability through

efficient inventory practices.

4. Fostering Teamwork and Collaboration:

1. Collaborated effectively with team members to address operational challenges.

2. Maintained a positive and productive working environment, contributing to the

department’s efficiency.
This placement not only enriched my understanding of sales operations but also

equipped me with practical skills that I am confident will prove invaluable in my future

endeavors.
 CHAPTER FOUR

SUMAARY, RECOMMENDATIONS AND CONCLUSION

4.1 SUMMARY

My experience in the sales department during the SIWES period was highly enriching

and educational. I gained practical insights into various aspects of retail operations,

including customer service, product management, merchandising, and cashiering. The

skills and knowledge acquired during this internship will undoubtedly be beneficial in

my academic and professional journey. I am grateful for the opportunity provided by

Gozak Supermarket to learn and grow in a real-world work environment.

4.2 RECOMMENDATION

I recommend that:

1) The Industrial Training Fund (ITF) should organize a programme throughout

the nation to enlighten companies and the general public on the purpose and

benefits of SIWES programme.

2) ITF should give general procedure on how student on SIWES should be trained

and not for student to be used in the manner not relating to the field of study.

3) Students yet to embark on SIWES programme should be enlightened on the

challenges of the corporate world. The ministry should employ more highly

trained computer literates.

4) Industrial Training Fund should make provision for the creation of offices in

various states where they do not have offices, because student and staff might

find it difficult going to long distance. This will also help promote the attitude

of student’s award scheme, when they know ITF is their backyard.

4.3 CONCLUSION

Practical training establishment is an indispensable part of course structure, this

exposes student to various technologies and other skills that are related to their field of

study and famous experience when not addressed, could render all the effort of

education meaningless.

Meanwhile, I was thought in the school both practical and theory about the

administrative duties and computer but emphasis was laid for me to know more

Finally, the SIWES was very interesting.

 REFERENCES

ITF (2004). Information and guidelines for Students Industrial Work Experience

Scheme: Reviewed, Jos, Nigeria.

The Federal Polytechnic Ile Oluji Siwes handbook

Students Industrial Work Experience Scheme Work logbook