Nha Trang University

Faculty of Foreign Languages

Practicum Report
Topic: Services and tourist attractions
in Nha Trang city

Name : Cao Thi Bao Tram

ID number : 62132264
Group :3
Class : 62.NNA-3
Teacher : Ngo Quynh Hoa
Date due : November 18, 2022

Nha Trang, November 18, 2022

Acknowledgements
I would like to take this opportunity to recognize and express my gratitude to the
following individuals, all of whom contributed significantly to the successful completion of
my report by their assistance and guidance:

My instructor, Mrs. Ngo Quynh Hoa, who served as a guide throughout the process as
well as the duration of the time I took to complete my research. They were an incredible
source of assistance, encouragement, and ideas for me to draw upon throughout the entire
process of bringing a successful end to my report.

I would like to express my gratitude to the members of the panel that were assigned
the responsibility of conducting my survey. In particular, I would like to thank Anh Tien, Nhu
Nhi, Vi Anh and Kieu Dung, who were so gracious to contribute their ideas and knowledge
for the benefit of my study and helped make it even better as a consequence of their efforts.
Their contributions in the improvement of the study are acknowledged because of the
substantial impact they had on the quality of the research. They took a lot of time out of their
day in order to provide me with informative feedback on my work and encourage me to keep
persist in my effort so that I could finish the report as soon as possible.

Last but not least, many thanks go to all the friendly foreigners who spent their free
time to provide their detailed information. These people have been of great assistance to me.
I would not have been able to come up with this without the help of those individuals.

ii
Table of Contents
Acknowledgements ....................................................................................................... ii

List of charts ................................................................................................................ iv

Abstract ......................................................................................................................... v

1. Chapter I: Introduction ........................................................................................... 1

2. Chapter II ................................................................................................................. 2

2.1. Overview of the topic ....................................................................................... 2

2.2. Methodology...................................................................................................... 4
2.2.1. The subjects ................................................................................................. 4
2.2.2. The research method .................................................................................... 4

2.3. Findings ............................................................................................................. 5

2.3.1. Personal information .................................................................................... 5
2.3.2. Background information .............................................................................. 8
2.3.3. Facilities ..................................................................................................... 11
2.3.4. Services and staff ....................................................................................... 13
2.3.5. Activities .................................................................................................... 15
2.3.6. Price ........................................................................................................... 17
2.3.7. Recommendations ...................................................................................... 18

2.4. Personal opinions ............................................................................................ 19

2.4.1. Benefits of Nha Trang tourism .................................................................. 19
2.4.2. Challenges of Nha Trang tourism .............................................................. 19
2.4.3. Suggestions ................................................................................................ 19
2.4.4. Personal difficulties and lessons from the project ..................................... 20

3. Chapter III: Conclusion ........................................................................................ 21

REFERENCES .......................................................................................................... 22

APPENDICES ........................................................................................................... 23

iii
List of charts
Chart 1 - Nationalities of tourists ............................................................................................ 5
Chart 2 - The age groups of tourists ........................................................................................ 6
Chart 3 - The frequency of tourists to Nha Trang city ............................................................ 7
Chart 4 - The purposes of travelling ........................................................................................ 8
Chart 5 - Travelling Companions ............................................................................................ 9
Chart 6 - Kinds of holiday ..................................................................................................... 10
Chart 7 - Accommodation ..................................................................................................... 11
Chart 8 - Transportation ........................................................................................................ 12
Chart 9 - Tourist satisfaction about service and staff ............................................................ 13
Chart 10 - The most popular activities in Nha Trang city ..................................................... 15
Chart 11 - Favourite nightlife activities ................................................................................. 16
Chart 12 - Price ...................................................................................................................... 17

iv
Abstract
This report’s core objective is to evaluate the foreigners’ perceptions of Nha Trang city. Our
group used the questionnaire as a basis when conducting interviews with English-speaking
foreign tourists who were visiting Nha Trang City. Structured interviews were conducted with
35 foreigners. To gather comprehensive data on the facilities, staff, costs, and other aspects
of the city's services and tourist attractions, questionnaires and interviews were utilized. From
the results, our investigation findings revealed Nha Trang's advantages and disadvantages, as
well as some suggestions for enhancing the city's level of tourism industry.

v
1. Chapter I: Introduction
Background

No one can deny the significance and contribution of tourism to the country’s
economic growth. Additionally, it is said to have a major effect on a destination's economic
development as well as the environment and local inhabitants. One of the most lucrative
industries in the world is tourism. An important topic that helps to better understand people's
behavior in the area of leisure expenditure is the rationale behind why they pick particular
holiday activities and locations. Numerous researchers have studied the factors that influence
travel decisions; these factors are crucial for tourism sector managers and planners alike.

Over the past 10 years, Vietnam's tourism industry has grown, bringing in more and
more visitors every year. The tourism sector is also essential to the economy of Vietnam in
general and to Nha Trang in particular. There is a great need for study on the marketing of
Nha Trang as a tourist destination due to the significance of tourism to the local economy.

Purpose

If the quality of services and travel destinations is not under control, Nha Trang's "hot"
tourism boom will likewise face unsustainable difficulties. The costs of products and services
in Nha Trang are being driven higher as a result of the rising visitor demand. Also contributing
to poor service and understaffed workers is the overload experienced when hotels and
restaurants are receiving customers.

The prime objective of this investigation is to conduct a survey of overseas visitors'

perceptions regarding the facilities, services, personnel, and other aspects of Nha Trang City,
particularly in view of the city's recent recovery and growth following nearly two years of
Covid pandemic prevention.

1
2. Chapter II
2.1. Overview of the topic

The provincial capital of Khanh Hoa, Nha Trang, is situated on Vietnam's Southern
Central Coast. With a population of around 800,000, the city is renowned for its historical
and cultural landmarks. Nha Trang is the nation’s largest tourist destination (Vinpearl, 2022).

Nha Trang is known as the Oriental Pearl among Vietnamese people (Ha, 2009) and
was officially rated and listed among 29 others bays by the Club of Most beautiful bay in the
world in July 2003. (Vietnamplus, 2017)

The geography, climate, and hydrological conditions of Nha Trang City are all unique.
The coast is home to several picturesque coves and beaches with a strong tourist appeal. In
addition, this city has a large number of rivers and streams, which serve as the primary water
supply for commercial and industrial operations, agriculture, tourism, services, and everyday
living. As a result, it is clear why water sports have developed. In addition to its stunning bay
and delectable cuisine, Nha Trang draws tourists with its incredibly engaging and difficult
marine activities like kayaking, scuba diving, snorkeling, etc. (Anh, 2021).

A set of magnificent islands farther away from Nha Trang's shore provide great
potential for tourism growth. People are working hard to take use of the assets of those islands
for tourism, from the Tri Nguyen Aquarium on Hon Mun to the Hon Tam 5-star resort on
Hon Tam. In addition, Vinpearl Land, a complex of amusements, a water park, shops, and
restaurants on Hon Tre, must be mentioned while discussing Nha Trang tourism. Vinpearl
Land has been one of Nha Trang's main attractions since 2006. It is reachable via express
boat, ferry, or slings. (Jane, 2020)

The "Foreigner Town" in Nha Trang is a group of central streets close to the beach, in
contrast to Pham Ngu Lao Street in Ho Chi Minh City, which is well known as the
neighborhood for foreigners and is full of hotels, clubs, pubs, and other amusements. Many
Russian engineers have moved their families to Nha Trang and made permanent residences
here as a result of the collaboration between Vietnam and Russia in the petroleum business.
Due to the locals' familiarity with foreigners and the potential growth of the tourism industry,
the "Foreigner Town" is more accessible to other foreign tourists. (Luyen, 2017)

2
 In order to provide travelers with new attractions and experiences, the People's
Committee of Nha Trang also collaborates with other tourism organizations on a few minor
trial initiatives. For instance, starting in February 2018, a little photographic spot called
Happy Beach opened opposite Nha Trang's well-known Tran Phu beach. In addition, the
investors organized a number of street performances in this area in the hopes of expanding
Nha Trang's nightlife options. (Nhatrangreview, 2020).

The Vinpearl Discovery Nha Trang Empire Condotel in the city of Nha Trang is
currently the most well-known construction. This five-star hotel is an elegant apartment-style
hotel that offers guests the comfort of home. It is situated on the busiest boulevard in Nha
Trang. In addition, the first floor of this building had Vincom shopping mall. With its high-
class amenities, it is anticipated that this complex will become a popular destination for
travelers looking for a place to rest and shop in Nha Trang. (Vietnam Tourism, 2018).

3
 2.2. Methodology

2.2.1. The subjects

35 travelers were chosen at random to participate in the research to gather information.

They came from nations including the United Kingdom, the United States, Australia, New
Zealand, etc. where English is a national language.

Although some persons have only recently arrived and others have visited more than
three times, all of the foreigners we ’ve interviewed expressed a desire to return in the future.

2.2.2. The research method

The perspectives of tourists about the services and tourist attractions in Nha Trang City
are gathered through a questionnaire. There are 2 tables and 8 multiple-choice questions.
Seven sections constitute the questionnaire:

• Personal information (from question 1 to question 4)

• Background information (from question 5 to question 7)
• Facilities (from question 8 to question 9)
• Activities (from question 10 to question 11)
• Services and staff (the 1st table)
• Price (the 2nd table)
• Recommendation

Relevant data was provided and checked with group members and the Khanh Hoa
Provincial Department of Tourism website in order to determine the most applicable data for
the survey.

4
 2.3. Findings

The 35 interviews conducted for this study are presented in this part along with
material that is discussed and analyze in order to answer the research questions. These topics
include personal information, background information, facilities, tourists’ satisfaction with
services and staff, activities, price, and recommendation.

2.3.1. Personal information

NATIONALITY

Chart 1 - Nationalities of tourists

The English-speaking foreign tourists whose nationalities were questioned for this
study are shown in the pie chart. It is divided into 11 places: Russia, Britain, Australia, India,
America, France, Germany, Ireland, Norway, Scotland and New Zealand.

At 28%, or 10 out of 35 persons, the highest percentage belongs to Russians. With

22%, the second-highest percentage is represented by British. Australians make up 11% of
the total. Indians, Americans, French, Australians, and Irishmen represent the same
percentage of the population. The lowest rate is 3%, which is equal to one person from New
Zealand, Scotland, and Norway.

In conclusion, the graph demonstrates that a significant fraction of the overseas visitors
to Nha Trang city are tourists from Russia. The survey indicates that the highest rate is around
9 times greater than the lowest rate.
5
 THE AGE GROUPS OF TOURISTS
Middle-aged In the 20s Elders Teenagers

0%
17%

46%

37%

Chart 2 - The age groups of tourists

The age groups of tourists are depicted in the pie chart. There are four sections in the chart.

With 46%, tourists in the middle-aged group makes up the largest proportion. The tourists in
their 20s takes second place with 37% of the total, followed by the elderly age group with
17%. The survey has no teenage participants, thus the rate is zero.

To conclude, middle-aged travelers like overseas travel for experiences. Contrarily, as it is

not a popular period for students to travel, it is uncommon to encounter young travelers.

6
 The frequency of tourists to Nha Trang city

54%

26%

14%

6%

THE 1ST TIME THE 2ND TIME THE 3RD TIME OVER 3 TIMES

Chart 3 - The frequency of tourists to Nha Trang city

The bar graph displays the frequency of foreign visitors to Nha Trang city as reported
by 35 travelers from various nations.

The highest proportion at 54% is accounted for by foreigners visiting Nha Trang for
the first time. This may be explained by the fact that Nha Trang's tourism has only recently
recovered from the Covid-19 outbreak. As a result, when it reopens, this also attracts a large
number of tourists. The number of foreigners who have travelled to Nha Trang more than
three times is represented by the second highest rate, which is 26%. Since Nha Trang is one
of the sites where tourism is developing steadily year after year, this is also an advantage in
the perspective of tourists from other countries to encourage them to visit Nha Trang city the
following time. Additionally, 14% of visitors are returning to Nha Trang for the second time,
while 6% of visitors are returning for a third time.

In short, the percentage of visitors who are visiting Nha Trang for the first time is the
highest section in the assessment.

7
 2.3.2. Background information

The purposes of travelling

Business Visiting relatives
3% 3%
Others
Honey moon 14%
6%

Holiday
74%

Business Visiting relatives Holiday Honey moon Others

Chart 4 - The purposes of travelling

The aim of the foreign interviewee’s trip to Nha Trang City is illustrated in the pie
chart. It consists of 5 sections.

The greatest percentage, 74%, is made up of visitors who travel to Nha Trang for
holidays. 14% of respondents indicated they travel for reasons other than those mentioned by
the questionnaire's options; in this case, it is to live in Nha Trang. Only 6% of people represent
honeymoons as a purpose. People who are visiting relatives and those who are traveling for
business both constitute 3% of the total.

Most visitors to Nha Trang, a popular tourist destination, come to relax and have fun
with their loved ones on their holidays.

8
 TRAVELLING COMPANIONS
Alone Family Friends Colleagues Others

Others Alone
6% 11%
0%

Friends
26%

Family
57%

Chart 5 - Travelling Companions

The pie chart shows information about the interviewees' travel companions. The chart
has 5 sections.

According to the analyzed data, the number of people traveling with their family
account for the highest percentage, about 57%. They want to take advantage of the holiday to
spend time with their family and make stronger ties. People who travel with friends make up
26% of the second highest group. The importance of spending time with friends in society
cannot be underestimated. When traveling with friends, some people won't feel as restricted
as they would if they travel with relatives. 11% of people decide to travel alone because they
desire to gain confidence and experience independence. Some individuals choose to book
group trips through travel agencies in others section, and no one chooses to travel with their
coworkers. These two choices are the least preferable due to the difficulties of traveling in
groups and the discomfort of traveling with colleagues.

In summary, this chart demonstrates that people prefer to travel with people they are
familiar with rather than traveling alone or with colleagues on business trips.

9
 Kinds of holidays
60%

50% 54%

40%

30%

20%
20%
10%
11%
9%
6% 0%
0%
Backpacking Sightseeing tour Package tour Camping Guided tour Self-catering
tour
Chart 6 - Kinds of holiday

This graph displays the different types of vacations that 35 travelers from various
nations chose.

Self-catering makes up around 54% of the total, which is what most people prefer since
it gives them a greater sense of independence and allows them to adjust more easily to a new
environment. One fifth respondents to the survey state that they want to experience and learn
about the local culture and features for a very low cost, which is reason why backpacking is
common. About 9% of people choose package trips due to their convenience and competitive
prices. Travelers don't have to spend much time organizing their trip or calculating their
expenses. 6% of tourists choose for sightseeing tours because they are on a limited schedule
and do not have much time to explore a city; as a result, they prefer to concentrate on viewing
the most well-known attractions there.

To conclude, self-catering has the highest rating in the category for holiday type
assessments. Additionally, it demonstrates how satisfied tourists are with the kind of tourism
they want to engage in.

10
 2.3.3. Facilities

ACCOMMODATION

Others
34%
Hotel
46%

Resort
8%
Guest house Homestay
6% 6%
Chart 7 - Accommodation

The charts, which are separated into 5 categories - hotel, resort, homestay, guest house
and others - compare the lodgings that tourists choose to stay at.

In specific, the hotel sector makes up the biggest percentage of the overall, around
46%. It also suggests that the convenience and affordable costs are the main reasons why
visitors opt to stay in this area. In particular, apartments for persons wishing to reside in Nha
Trang city and hostels are among the options selected by 34% of participants. Because the
price is so high, the resort has specifically picked a rate of about 8%. The percentage
difference between a homestay and a hotel is 6%.

In conclusion, it is clear that individuals typically favor hotel over other types of
housing. The visitor's preference for lodging is still for it to be affordable and pleasant.

11
 Transportation

23%
31% Public transportation
Rental cars
Private vehicles
Others

26%
20%

Chart 8 - Transportation

In four sections—public transport, rental vehicles, private vehicles, and others—the

charts compare the types of transport that visitors have chosen to utilize.

The greatest percentage is actually others, which includes those traveling by

motorcycle and on foot and accounts for about 31% of the total. 26% of visitors choose to
travel by rental automobile. Along with being highly affordable, convenient for those who
don't know how to get there, safe, and suitable for those who can't ride, public transportation
is chosen by 23% of individuals. Personal cars account for the lowest proportion, at 20%.

In conclusion, others transportation like walking and riding a motorcycle are the most
common methods of travel, while choosing private vehicles are the least preferred. However,
the highest rate in the survey is not significantly greater than the lowest.

12
 2.3.4. Services and staff

Tourist satisfaction about service and staff

Staff's support

Staff's English capacity

Staff's attitide

Security

Food safety and hygiene issues

Space and service

Room quality and equipment

0% 10% 20% 30% 40% 50% 60% 70%

Disappointed Not very satisfied Satisfied Very satisfied

Chart 9 - Tourist satisfaction about service and staff

The graph displays the visitors' rate of satisfaction with the service and staff in the Nha
Trang city region. There are 5 sections in the graph: staff’s support, staff’s English capacity,
staff’s attitude, security, food safety and hygiene issues, space and customer service of tourist
attractions, room quality and equipment.

57% of them are extremely delighted with the staff's assistance, two fifths are
moderately satisfied, and 3% are not very satisfied. Satisfaction level with English ability of
employees in general has the lowest rate in 7 parts, only around 25% of people are very
satisfied, followed by 40% of people who are regularly satisfied, up to 31% of people who
are dissatisfied, and 3% of people who are disappointed. A major barrier in the tourism field
is staff that can't understand or speak English at all in some locations. Therefore, utilizing
google translator to interact with personnel causes some troubles for visitors. All 35
interviewees said that they were pleased staff’s attitude.

For security, the percentages were as follows: 54% for high satisfaction, 37% for
satisfaction, 6% for dissatisfied, and 3% for disappointment. The reason is that Nha Trang's

13
northern neighborhood's security has not been fully reinforced, particularly in areas like Hon
Chong beach where it frequently appears that criminals.

Although foreign visitors like the food's quality and safety in this city, just
approximately 6% of them are not pleased with it. Because they could have had an unpleasant
dining experience, as well as they didn't search for restaurants they intended to eat at. The
majority of visitors are impressed with the space and customer service at tourist destinations,
only approximately 3% of visitors are not very satisfied. All 35 respondents said that they
were pleased with the accommodations' facilities and rooms’ quality, which is a benefit for
Nha Trang's tourist business.

In conclusion, this graph demonstrates how Nha Trang's tourist industry has grown in
the perspective of visitors. However, there are still some obstacles need to be addressed in the
future.

14
 2.3.5. Activities

Activities
30

25
26

20
19
15

10 12 12

3 3
0
Visiting Relaxing on Exploring under Shopping Rare activities Others
historical and beaches and the sea, play
cultural sites islands water sports
Chart 10 - The most popular activities in Nha Trang city

The chart details the activities that foreign visitors engage in most frequently in Nha
Trang city.

26 visitors take pleasure the feeling of relaxation on the beaches and islands. Visits to
historical and cultural sites, which received positive evaluations from 19 individuals, are the
second most popular activity. The number of people choose to shop at shopping malls with
activities to explore under the sea, play water sports is about the same. Three participants
mentioned that they enjoy unusual and riskier pastimes like flyboarding, jet skiing,
paintballing, etc. About 3 individuals were drawn to other activities like playing tennis, tasting
local delicacies, and exploring the outdoors.

In conclusion, the majority of visitors favor outdoor and maritime-related tourist

activities.

15
 NIGHTLIFE ACTIVITIES

Other 0

Enjoying local cuisine 14

Exploring street food 20

Indoor activities 20

Shopping at night market 7

0 5 10 15 20 25

Chart 11 - Favourite nightlife activities

The graph displays the visitors' favourite nightlife pastimes.

Seeking meals on the street and engaging in indoor activities are the two most popular
activities. When visiting another city or country, tourists like experiencing the street food.
Indoor activities include listening to light music in cafes at night. Specialty dining is the
second most popular evening activity in the Nha Trang seaside city. Those who have a good
appetite enjoy this. Only around 7 individuals like shopping at the Nha Trang night market
since their main trip objectives are exploration and experience, not shopping. Other nocturnal
activities are nonexistent.

To sum up, foreign tourists enjoy both indoor and outdoor activities when coming to
Nha Trang.

16
 2.3.6. Price

PRICE
70%
63%
60%
54% 54% 54%

50% 48%
46% 46%
40%
40%
34% 34%

30%

20%
12%
10% 6% 6%
3%
0%
0%
Destination tickets Hotel fee Service charge Transport fare Restaurant/ street
food
Expensive Reasonable Cheap

Chart 12 - Price

This graph shows the costs for destination tickets, hotel, service, transport and
restaurants which is assessed by 35 tourists from various nations.

About 12% of interviewees evaluated destination tickets costs as costly, 6% did the
same for service charges and transport fares, 3% for restaurant and no one rated for hotel fees.
People think the average rate for transportation, hotel costs, and service charges is roughly
54%. Restaurants come in second at 34%, followed by fairly affordable transportation at 46%.
Up to 63% of individuals consider that eating at restaurants or buying street food is
inexpensive. Transportation fares are regarded second as being cheap at 48%, followed by
hotel costs at 2% less and the fewest people think that ticket prices at destinations are
inexpensive.

In general, Nha Trang city's prices are regarded as affordable and acceptable.

17
 2.3.7. Recommendations

We got a lot of suggestions about the Nha Trang tourist business in response to the
questionnaires distributed to 35 foreigners. Here are some of the top recommendations for the
Nha Trang city tourist sector:

- Awareness of the need to conserve the environment should be raised among locals as
well as visitors by encouraging them not to discard trash into the ocean.
- More public restrooms at the beaches should be provided by the city.
- The government has increased road safety, especially in places that have regular traffic
jams.
- The government should extend the term of the tourist visa for foreigners.
- The English proficiency of the staff should be enhanced.

18
 2.4. Personal opinions

2.4.1. Benefits of Nha Trang tourism

The growth of local economies and the quality of individual lives are both positively
impacted by tourist activities. The majority of respondents stated that the advantages of tourist
activities have improved their living standards. Foreign visitors spent a lot of money buying
for agarwood, tea, coffee, souvenirs, and other goods when they visited the town. As a result,
these services were more beneficial to regional tourism-related enterprises. When asked how
much the tourist industry contributed to the local economy in comparison to other industries,
most respondents said that tourism was crucial to the growth of the local economy. It
contributed significantly to the budget of the local government and gave the community many
work possibilities.

2.4.2. Challenges of Nha Trang tourism

Despite the positive characteristics mentioned above, it has also had a number of
detrimental effects on socioeconomic and environmental factors. Tourism has led to the city's
traffic congestion and flooding, lack of quality control in the industry. The hotels have been
constructed extensively because it is simple to obtain a building permit. This not only leads
to an overstock in the lodging industry, but it also has an impact on the requirements for hotel
quality management.

2.4.3. Suggestions

It was suggested that the local government and the tourist authority should concentrate
on three topics when it comes to tourism management: the sector's diversification; the
management of tourism production; and the reorganization of people management. The need
for bettering tourist management in Nha Trang should also be taken into account by the local
administration because of how quickly it has grown and the consequences it has had. To create
a tourist master plan for sustainable growth, the government must step forward. The state
must strictly control tourism management to prevent an excessive growth of tourist-related
infrastructure.

19
 2.4.4. Personal difficulties and lessons from the project

My groupmates and I encountered various challenges while working on this project.

Finding foreigners to interview was challenging since not all of them could speak English
fluently. Additionally, some people find it difficult to participate in the survey since they find
it highly offensive when others inquire about their personal information. The recordings we
made were of low quality because the majority of our surveys took place on windy seas.

Prior to conducting the survey, we practiced some of the class skills we had taught,
including how to interact with foreigners, create a questionnaire, and conduct a survey. These
assisted us in enhancing our English as well as our speaking, listening, reading, and writing
skills. The latest study helped me gain a better understanding of Nha Trang's tourist industry
and having time to interact with foreigners boosted my confidence. It is considerably more
difficult to listen to native speakers than to teachers. With various accents, we hone our
listening skills. Additionally, while we compose this report, we study grammar once again,
develop our writing skills, and pick up an enormous amount of new vocabulary. This is really
beneficial for our schooling and future employment.

20
3. Chapter III: Conclusion
Tourism development is considered a key accompanying strategy in creating
alternative livelihood options for the communities living. Vietnam's tourist sector has been
ranked among the fastest growing in the world for many years. The industry that has been
most severely and instantly impacted in Vietnam in general, and Nha Trang City in particular,
due to the pandemic's emergence. The Covid pandemic is now under control thanks to the
government and people of Vietnam, and the nation is gradually returning to its pre-pandemic
status in all fields, including tourism.

The evaluation of foreigners' impressions about Nha Trang city is the core objective
of this research. The questionnaire served as a starting point for our group's interviews with
English-speaking foreign visitors who were in Nha Trang City. This study's primary goal is
to assess foreign tourists' opinions of Nha Trang City's facilities, services, residents, and other
features. This is especially important in light of the city's recent development and recovery
after nearly two years of Covid pandemic prevention. The outcomes of our analysis showed
Nha Trang's benefits and drawbacks as well as some recommendations for raising the city's
level of tourist business. There are also the challenges that the team members and I have
undergone and from which I have personally gained a number of valuable lessons.

21
REFERENCES
- Vinpearl. 2022. Nha Trang Vietnam 2022 - What is worth experiencing there?
[https://vinpearl.com/en/nha-trang-everything-you-need-to-know-about-this-beautiful-
coastal-city]. Accessed November 1, 2022

- Ha, T. 2009. Nha Trang - The bright pearl. Vnexpress. [https://vnexpress.net/vien-ngoc-

xanh-nha-trang-ngoi-sang-dem-khai-hoi-1903478.html]. Accessed November 1, 2022

- Vietnamplus. 2017. Sea sports complex unveiled in Nha Trang Bay.

[https://en.vietnamplus.vn/sea-sports-complex-unveiled-in-nha-trang-bay/110343.vnp].
Accessed November 1, 2022

- Anh, M. 2021. 7 Must-try Water Sports in Nha Trang. BestPrice Travel.

[https://www.bestpricetravel.com/travel-guide/water-sports-in-nha-trang-2777.html].
Accessed November 1, 2022

- Jane, P. 2020. Top 7 Beautiful Islands in Nha Trang with Clear Water. Vietnam
Discovery. [https://vietnamdiscovery.com/nha-trang/top-lists/beautiful-islands-in-nha-
trang/]. Accessed November 1, 2022

- Luyen, N. 2017. Foreigner Town in Nha Trang. Vntrip. [https://www.vntrip.vn/cam-

nang/khu-pho-tay-dep-ruc-ro-o-nha-trang-1050]. Accessed November 1, 2022

- Nhatrangreview. 2020. Happy Beach Nha Trang. [https://www.nhatrangreview.info/nha-

trang/happy-beach-nha-trang.html]. Accessed November 1, 2022

- Vietnam Tourism. (2018). Vinpearl opened the first inner-city in Nha Trang.
[https://vietnamtourism.gov.vn/post/26142]. Accessed November 1, 2022

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APPENDICES
- Detailed plan
[https://drive.google.com/file/d/1Oh3mMpdp7fTupN7syszk2HgU3bQFlY6x/view?u
sp=sharing]
- Questionnaires
[https://docs.google.com/document/d/1sqf3yFsjCkcNxDWbfny6GTX_3L2QfrFf/edit
?usp=sharing&ouid=117431496150488912537&rtpof=true&sd=true]
- Interviewees’ Responses
[https://docs.google.com/spreadsheets/d/1LwrIi_bjlYhSzo8wlWTGqIgIQZCK5ZwW
fAc5cfmNv7Q/edit#gid=0]

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