 ‫א‬‫א‬‫א‬

‫اﻟﻤﺆﺳﺴﺔ اﻟﻌﺎﻣﺔ ﻟﻠﺘﻌﻠﻴﻢ اﻟﻔﻨﻲ واﻟﺘﺪرﻳﺐ اﻟﻤﻬﻨﻲ‬

‫א‬‫א‬‫א‬‫א‬


‫א‬‫א‬

٢٧٢
    ٢٧٢  
  ‫א‬‫א‬  

 

 W،،‫א‬‫א‬،‫א‬

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
  ‫א‬ ‫א‬  ،‫א‬   ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬ 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K ‫א‬‫א‬‫א‬

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
  ‫א‬        ،‫א‬ ‫א‬‫א‬  
‫א‬  ‫א‬ ‫א‬ ‫א‬ ‫א‬ ‫א‬   ‫א‬    ،  
‫א‬،‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
     ‫א‬  ‫א‬   ،‫א‬   
 K‫א‬‫א‬،‫א‬‫א‬

???‫א‬‫א‬?‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
،‫א‬،‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬

،‫א‬‫א‬‫א‬‫א‬
 K‫א‬

 ‫א‬‫א‬‫א‬‫א‬      
    ٢٧٢  
  ‫א‬‫א‬  

 
‫א‬، ‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬ 
،
 ‫א‬‫א‬‫א‬‫א‬ ‫א‬،‫א‬
،‫א‬‫א‬،‫א‬
 K‫א‬‫א‬‫א‬‫א‬


‫א‬‫א‬،‫א‬‫א‬
‫א‬‫א‬
 ‫א‬‫א‬،
‫א‬‫א‬‫א‬‫א‬  K ‫א‬
 ‫א‬
،‫א‬‫א‬ ‫א‬‫א‬K ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬
 ‫א‬‫א‬‫א‬K‫א‬ ‫א‬‫א‬
‫א‬K  ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬K
 ‫א‬‫א‬‫א‬

 
 ، ‫א‬‫א‬ ‫א‬
K ‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬ ‫א‬‫א‬
‫א‬ ‫א‬‫א‬ ‫א‬   ‫א‬‫א‬
 K‫א‬‫א‬


‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

 ‫א‬‫א‬‫א‬‫א‬ ،‫א‬K‫א‬‫א‬
‫א‬‫א‬ ‫א‬، ‫א‬ ‫א‬
‫א‬‫א‬‫א‬‫א‬
 ‫א‬، ‫א‬‫א‬
‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬
٤٠‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬
  ‫א‬‫א‬‫א‬
‫اﻟﻤﺆﺳﺴﺔ اﻟﻌﺎﻣﺔ ﻟﻠﺘﻌﻠﻴﻢ اﻟﻔﻨﻲ واﻟﺘﺪرﻳﺐ اﻟﻤﻬﻨﻲ‬
‫א‬‫א‬‫א‬‫א‬

‫ א‬
‫א‬ 
‫א‬

١
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬
‫א‬ ‫א‬
K‫א‬‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬
 K‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
 ‫א‬‫א‬
 W‫א‬‫א‬
 W‫א‬
 ‫א‬‫א‬ -١
‫א‬‫א‬‫א‬ -٢
 K
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٣
 K
 ٪٨٠‫א‬‫א‬W‫א‬‫א‬‫א‬
 W‫א‬‫א‬
 W‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫ א‬-١
 ‫א‬‫א‬‫ א‬-٢
 W‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬
{ ‫א‬،‫א‬{‫א‬{‫א‬‫א‬{‫א‬
 ‫א‬‫א‬ ‫א‬K ‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K  ‫א‬
‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K
‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  ‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬
-١-
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬ ‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬٪٦٣‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬    ‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬K‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
‫א‬
 ‫א‬‫א‬،‫א‬
 ‫א‬‫א‬‫א‬‫א‬K ‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬
‫א‬‫א‬K‫א‬‫א‬‫א‬‫א‬ ‫א‬
‫א‬ ‫א‬K ‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬
 W‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
  ‫א‬،
‫א‬‫א‬‫א‬‫א‬‫א‬  ‫א‬
 W‫א‬
 K‫א‬‫א‬‫א‬ J 
 K‫א‬‫א‬‫א‬‫א‬‫א‬ J 


-٢-
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬J 
‫א‬‫א‬‫א‬J 
‫א‬‫א‬J 
‫א‬‫א‬‫א‬J 
 W‫א‬‫א‬
‫א‬‫א‬ ‫א‬‫א‬
‫א‬ ، ‫א‬‫א‬‫א‬
 ‫א‬ ‫א‬‫א‬
 K‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬
 
 ‫א‬، ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬،
 ‫א‬‫א‬ 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ ،‫א‬‫א‬‫א‬
، ‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬K‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬   ‫א‬‫א‬‫א‬
 K‫א‬  ‫א‬‫א‬
 W‫א‬‫א‬J
‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬ 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ K ‫א‬‫א‬
 ‫א‬‫א‬‫א‬ 
 ، ‫א‬‫א‬ ‫א‬ 
‫א‬‫א‬  ،‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬
  ‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬  ،‫א‬‫א‬

 ‫א‬‫א‬‫א‬‫א‬‫א‬  ،‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬، ‫א‬
‫א‬‫א‬‫א‬ ‫א‬
 K‫א‬

 W‫א‬‫א‬J
‫א‬‫א‬
 W
 ‫א‬‫א‬‫א‬‫א‬W
 ‫א‬J 

 ‫א‬‫א‬   ‫א‬‫א‬‫א‬
 K
‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬W ‫א‬
 ‫א‬J 
 K‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ 
 W
 ‫א‬‫א‬‫א‬J 
 K‫א‬‫א‬‫א‬‫א‬
 K‫א‬W‫א‬‫א‬J 
‫א‬‫א‬‫א‬‫א‬W
 ‫א‬J 
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬ K ‫א‬  ‫א‬
‫א‬، ‫א‬‫א‬
‫א‬
 ‫א‬‫א‬‫א‬K ‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬‫א‬‫א‬J
،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬، ‫א‬‫א‬‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،
 ‫א‬‫א‬
 
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬
 K‫א‬W‫א‬‫א‬
 W‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬{‫א‬‫א‬‫א‬
‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬  ‫א‬‫א‬
 ‫א‬‫א‬‫א‬
‫א‬‫א‬ ،
 ‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬
،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 W

 K‫א‬J
 K‫א‬‫א‬‫א‬J
 K‫א‬J
 K‫א‬‫א‬J
 K‫א‬J
 K‫א‬‫א‬J

 W‫א‬‫א‬‫א‬‫א‬J

-٥-
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
{‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬

 K‫א‬‫א‬٪٢٠‫א‬‫א‬ J 
K‫א‬‫א‬‫א‬ J 

K ‫א‬ J 


‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 
‫א‬‫א‬ ‫א‬‫א‬ ‫א‬
 K‫א‬‫א‬‫א‬

 W‫א‬‫א‬‫א‬

 KJ ١
 K‫א‬J ٢
 K‫א‬J ٣

 W‫א‬J

،
  ‫א‬٤٠‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬ ، ‫א‬‫א‬‫א‬
 W‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫ א‬-١
  ‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫ א‬-٢
-٦-
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬‫א‬W‫א‬‫ א‬-٣


، ‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬

،‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
 K‫א‬
K 
 ‫א‬‫א‬‫א‬
‫א‬ ‫א‬ ‫א‬
 
‫א‬‫א‬‫א‬،‫א‬‫א‬ 
 K‫א‬

 W‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ 
‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K ‫א‬
 W‫א‬‫א‬‫א‬K‫א‬
 K‫א‬‫א‬‫א‬‫א‬ -١
K‫א‬‫א‬‫א‬‫א‬‫א‬ -٢
K‫א‬‫א‬ -٣
K‫א‬‫א‬‫א‬‫א‬‫ א‬-٤
K‫א‬‫א‬‫א‬ -٥
K‫א‬‫א‬‫א‬‫א‬ -٦

 W‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W
 ‫א‬‫א‬J
 K
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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬J
 ‫א‬‫א‬‫א‬‫א‬‫א‬J
 K‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬
‫א‬‫א‬‫א‬‫א‬، ‫א‬‫א‬ ‫א‬‫א‬‫א‬ 
 W‫א‬‫א‬‫א‬‫א‬‫א‬
 J
 K‫א‬‫א‬J
 K‫א‬‫א‬‫א‬J
 K‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬J

 K‫א‬‫א‬‫א‬‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬J
 ‫א‬‫א‬‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W
 K‫א‬ -١
K‫א‬ -٢
K‫א‬ -٣
K‫א‬ -٤
 
 WGUEST PREARRIVAL ‫א‬J 
‫א‬‫א‬ 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ELECTRONICGUEST FOLIO‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬

 WGUEST ARRIVAL‫א‬J 
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬K ‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬WALK-IN GUEST
‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬ ،‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬
  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،
 ‫א‬‫א‬‫ א‬ON-LINE AUTHORIZATION ‫א‬
،‫א‬‫א‬
 ‫א‬‫א‬‫א‬
‫א‬‫א‬K ‫א‬‫א‬‫א‬STRIP READER MAGNETIC 
SELF CHECK-IN/CHECK- OUT TERMINALS  ‫א‬‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬
 ‫א‬‫א‬‫א‬
 ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬
‫א‬،‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬
‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬   ‫א‬‫א‬
‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬
FELECTRONIC ROOM KEY CARD ‫א‬
‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬KE
 K

 WOCCUPANCY‫א‬KK
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ 
‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬
‫א‬‫א‬‫א‬ ELECTRONIC CASH REGISTERS
‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬
‫א‬‫א‬K‫א‬‫א‬‫א‬
،‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 K‫א‬

 WGUEST DEPARTURE‫א‬J 
‫א‬، ‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

‫א‬‫א‬K
 ‫א‬‫א‬‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K
 ‫א‬‫א‬‫א‬
 W‫א‬ ƒ
OCCUPPIED 
COMPLIMENTARY 
 K‫א‬
STAYOVER K‫א‬‫א‬
ON-CHANGE ‫א‬‫א‬‫א‬
K
DO NOT DISTURB ‫א‬‫א‬
K‫א‬
SLEEP-OUT K‫א‬
 ‫א‬
SKIPPER K‫א‬‫א‬
SLEEPER ‫א‬‫א‬
‫א‬‫א‬،‫א‬
K‫א‬
VACANT AND READY K
OUT-OF-ORDER ‫א‬
K
OUT-OF-SERVICE ‫א‬
K‫א‬‫א‬‫א‬
LOCK-OUT ‫א‬‫א‬‫א‬
K‫א‬
DNCO (DID NOT K‫א‬
CHECK OUT)
K‫א‬
DUE OUT  K‫א‬‫א‬
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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

CHECK-OUT  K‫א‬‫א‬‫א‬

LATE CHECK-OUT ‫א‬‫א‬‫א‬

‫א‬‫א‬‫א‬،
K‫א‬

 ‫א‬‫א‬ ƒ

SINGLE  K
DOUBLE K
TRIPLE K
QUAD K
QUEEN K
KING K
TWIN K
DOUBLE-DOUBLE K
STUDIO 
K
MINI SUITE OR JUNIOR W
SUITE
K
SUITE KW
CONNECTING ROOMS  
K
ADJOINING ROOMS ‫א‬ 
ADJACENT ROOMS ‫א‬

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  



 ‫א‬‫א‬‫א‬ •


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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 

 W‫א‬‫א‬EXF‫א‬‫א‬E√FW‫א‬‫א‬‫• א‬

EF K‫א‬‫א‬‫א‬‫א‬‫ א‬-١
EF  K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬-٢
EF  K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٣
EF  K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٤
EF  K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٥
EF K‫א‬‫א‬‫א‬‫א‬‫א‬ -٦
EF  K‫א‬‫א‬‫א‬‫א‬‫א‬ -٧
EF ‫א‬‫א‬‫א‬ -٨
 K‫א‬
EF  K‫א‬‫א‬‫א‬‫א‬‫א‬ -٩
EF K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬-١٠

W‫א‬‫א‬‫א‬W‫א‬‫א‬‫• א‬

KKKKKKKKKKKKKKKKKKKKKK‫א‬‫א‬ -١
KKKKKKKKKKKKKKKKKKKKKKKKK،‫א‬‫א‬‫א‬‫א‬ -٢
KKKKKKKKKKKKKKKKKKKKKKK،‫א‬ -٣
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK‫א‬‫א‬‫א‬ -٤
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK،‫א‬‫א‬‫א‬‫ א‬-٥



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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬‫• א‬

 W‫א‬‫א‬J ١
 K‫א‬ J 
K‫א‬ J 

K‫א‬ J 


W‫א‬‫א‬‫א‬‫א‬‫א‬J ٢
 K‫א‬ J 
K‫א‬‫א‬‫א‬‫א‬‫א‬ J 

K‫א‬‫א‬‫א‬‫א‬ J 


W‫א‬‫ א‬-٣
 K‫א‬‫א‬ J 
K‫א‬ J 

K ، J 


W‫א‬‫א‬‫א‬ -٤
K‫א‬‫ א‬J 
K‫א‬‫א‬ J 

K‫א‬‫א‬‫א‬‫א‬ J 


W‫א‬‫א‬‫א‬ -٥
K‫א‬‫א‬ J 
K‫א‬ J 

K‫א‬‫א‬ J 



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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 

KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
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 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 

KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
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- ٢٠ -
  ‫א‬‫א‬‫א‬
‫اﻟﻤﺆﺳﺴﺔ اﻟﻌﺎﻣﺔ ﻟﻠﺘﻌﻠﻴﻢ اﻟﻔﻨﻲ واﻟﺘﺪرﻳﺐ اﻟﻤﻬﻨﻲ‬
‫א‬‫א‬‫א‬‫א‬

‫ א‬
‫א‬‫א‬
‫א‬‫א‬

٢
 ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬
‫א‬
‫א‬
 ‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬
 K‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬
 W‫א‬W‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ -١
 K
K‫א‬‫א‬ -٢
 ،‫א‬‫א‬‫א‬‫א‬ -٣
K‫א‬‫א‬‫א‬‫א‬ -٤


 ٪٩٠‫א‬‫א‬W‫א‬‫א‬‫א‬
 W‫א‬‫א‬
 W‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬–١
 K‫א‬‫א‬‫א‬–٢
 W‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬J

- ٢١ -
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬W‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬W‫א‬J
 K‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬‫א‬W ‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬W
 ‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬


 W‫א‬‫א‬‫א‬‫א‬J
  ‫א‬‫א‬‫א‬W ‫א‬‫א‬J
 ‫א‬‫א‬‫א‬‫א‬
‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W ‫א‬‫א‬J
 K‫א‬
 K‫א‬‫א‬‫א‬W‫א‬‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬W‫א‬J

- ٢٢ -
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬‫א‬‫א‬J
 ‫א‬ •
 ‫א‬‫א‬ •
 ‫א‬ •
 ‫א‬‫א‬ •
 ‫א‬‫א‬ •
 ‫א‬‫א‬‫א‬ •
 ‫א‬‫א‬ •
 W‫א‬‫א‬J
‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬‫א‬ 
 ‫א‬
‫א‬‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 J W،‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬ -١
 K‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٢

 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K




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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬
 W‫א‬ ‫א‬
 ‫א‬ -١
‫א‬ -٢
‫א‬ -٣
‫א‬ -٤
‫א‬ -٥
 W‫א‬
 ‫א‬
 ‫א‬
 ‫א‬‫א‬‫א‬
 ‫א‬‫א‬
 ‫א‬‫א‬

 W‫א‬‫א‬‫א‬

 ‫א‬‫א‬ •
 ‫א‬‫א‬ •
 ‫א‬ •
 W‫א‬
 ‫א‬‫א‬‫א‬ ‫א‬
‫א‬‫א‬‫א‬،‫א‬
 ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬،
K ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬
‫א‬‫א‬E‫א‬F‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬E٨٥F‫א‬E١{١٥F‫א‬
‫א‬ ،
 W


REGISTRATION
‫א‬

INFORMATION & MAIL HANDLING

‫א‬‫א‬
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‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬K ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬K‫א‬
 K‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ ‫א‬
‫א‬K‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ ‫א‬K‫א‬
‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬ ‫א‬
 K‫א‬‫א‬

 ‫א‬‫א‬‫א‬
‫א‬ ‫א‬،
 ‫א‬‫א‬‫א‬
K ‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬  ‫א‬‫א‬‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬J
 W‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬W
 ‫א‬J
 K‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬‫א‬‫א‬J
 K‫א‬‫א‬‫א‬W‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬ W
 ‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬W‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W ‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬ 
 K‫א‬‫א‬‫א‬‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬‫א‬J
 ‫א‬‫א‬‫א‬‫א‬ 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬
  ‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 K‫א‬
 K‫א‬‫א‬‫א‬J
 K‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ J 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ 
‫א‬  
 ‫א‬‫א‬‫א‬‫א‬
 :‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫ א‬-١
K‫א‬‫א‬‫ א‬-٢
 K‫א‬‫א‬‫א‬‫א‬‫א‬ -٣
K‫א‬‫א‬ ‫ א‬-٤


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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ J 

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ 
‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -١
 K‫א‬
‫א‬ ‫א‬‫א‬ -٢
 K‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬K -٣
 K‫א‬‫א‬‫א‬K -٤

 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬J 

‫א‬ ‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
 W
‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬‫ א‬-١
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ ‫א‬‫א‬
 K‫א‬‫א‬‫א‬
 ‫א‬W
‫א‬‫א‬  ‫א‬‫א‬ -٢
 K‫א‬
‫א‬ W ‫א‬ ‫א‬ -٣
 K
‫א‬‫א‬‫א‬
 ‫א‬W ‫א‬‫א‬ -٤
 K‫א‬
‫א‬‫א‬ W‫א‬‫א‬‫א‬‫א‬‫א‬ -٥
 K‫א‬‫א‬‫א‬

- ٢٨ -
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬‫א‬‫א‬ ‫א‬W‫א‬ -٦
K‫א‬
 ‫א‬‫א‬‫א‬‫א‬W
 ‫א‬‫א‬‫א‬‫א‬‫א‬ -٧
 K‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ ‫א‬‫א‬W ‫א‬ ‫א‬ -٨
‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬K
 ‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬
 K‫א‬‫א‬‫א‬

 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬J 

‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬ 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬

 RESERVATIONS MANAGEMENT‫א‬‫א‬‫א‬ •
 ROOMS MANAGEMENT ‫א‬‫א‬‫א‬ •
 GUEST ACCOUNTS MANAGEMENT ‫א‬‫א‬‫א‬ •
 GENERAL MANAGEMENT ‫א‬‫א‬‫א‬‫א‬ •






- ٢٩ -
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬ ‫א‬
 ‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬‫א‬K
‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬،  ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬K ‫א‬ ‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬ •
‫א‬
 ‫א‬‫א‬‫א‬ 
‫א‬‫א‬‫א‬ 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬، ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬
 K‫א‬

 :‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬
‫א‬
 ‫א‬

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬
‫א‬ ELECTRONIC CASH REGISTERS ‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

 :‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬ ‫א‬‫א‬  
‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ J 

GUEST & NON-GUEST OPERATED INTERFACES


 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J 

WGUEST ACCOUNTS PROGRAM ‫א‬‫א‬ -١
‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
W CALL ACCOUNTING SYSTEM ‫א‬‫א‬ -٢
K‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ -٣
‫א‬‫א‬‫א‬W ELECTRONIC LOCKING SYSTEM 
K‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬ -٤
‫א‬‫א‬‫א‬‫א‬W ENERGY MANAGEMENT SYSTEM 
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬‫א‬‫א‬‫א‬J 

GUEST INFORMATION  ‫א‬‫א‬‫א‬ -١
‫א‬‫א‬‫א‬‫א‬‫א‬WELECTRONIC SYSTEM
 ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬K ‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ 
‫א‬‫א‬،‫א‬‫א‬‫א‬ ‫א‬
‫א‬،‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬،
 ‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬

 WIN-ROOM MOVIE SYSTEM‫א‬‫א‬ -٢
‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬

‫א‬ -٣
WFULLY AUTOMATED GUEST ROOM VENDING MACHINES
‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬
 K ‫א‬‫א‬
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‫א‬ -٤
W ELECTRONIC IN-ROOM FAX MACHINE SYSTEM 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

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 ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
K‫א‬،‫א‬
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
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 ‫א‬‫א‬‫א‬‫א‬‫א‬ •


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 ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  


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 ‫א‬‫א‬ •
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
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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 
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 W‫א‬‫א‬EXF‫א‬‫א‬E√FW‫א‬‫א‬‫• א‬
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EF ‫א‬‫א‬‫א‬‫א‬ -١
EF  ‫א‬‫א‬‫א‬‫א‬‫א‬ -٢
EF  ‫א‬‫א‬‫א‬ -٣
EF  ‫א‬‫א‬ -٤
EF  ‫א‬‫א‬‫א‬‫א‬‫א‬ -٥
EF ‫א‬‫א‬‫א‬‫א‬ -٦
EF  ‫א‬‫א‬‫א‬ -٧
EF  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬-٨
EF  ‫א‬‫א‬‫א‬ -٩
EF  ‫א‬‫א‬‫א‬‫א‬ -١٠

W‫א‬‫א‬‫א‬W‫א‬‫א‬‫• א‬
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KKKKKKKKKKKKKKKKKKKKKK‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ١
KKKKKKKKKKKKKKKKKKKKKKKKK،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ٢
KKKKKKKKKKKKKKKKKKKKKKK،‫א‬‫א‬‫א‬‫א‬J ٣
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ٤
KKKKKKKKKKKKKKKKKKKKKKKKK‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ٥
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 ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ W‫א‬‫א‬‫• א‬
 W‫א‬‫א‬‫א‬‫א‬J ١
 ‫ א‬J 
‫א‬‫ א‬J 
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‫א‬‫ א‬J 
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W‫א‬‫א‬‫א‬‫א‬‫א‬J ٢
 ‫א‬ J 
‫א‬ J 
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‫א‬ J 
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W‫א‬‫א‬J ٣
  J 
 J 
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 J 
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W ‫א‬J ٤
 ‫א‬‫ א‬J 
‫ א‬J 
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 ، J 
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W‫א‬‫א‬J ٥
 J 
 J 
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‫א‬ J 
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- ٣٧ -
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 
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

- ٣٨ -
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‫א‬‫א‬  ‫א‬‫א‬  

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- ٣٩ -
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‫א‬‫א‬  ‫א‬‫א‬  

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KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

- ٤٠ -
 ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

 ‫א‬‫א‬‫א‬


 ‫א‬‫א‬
‫א‬‫א‬  W‫א‬‫א‬‫ א‬J ١



‫א‬‫א‬  W‫א‬‫א‬‫ א‬J ٢




‫א‬‫א‬  W‫א‬‫א‬‫ א‬J ٣




‫א‬‫א‬  W‫א‬‫א‬‫א‬‫ א‬J ٤




‫א‬‫א‬‫א‬‫ א‬ W‫א‬‫א‬‫ א‬J ٥



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  ‫א‬‫א‬‫א‬
‫اﻟﻤﺆﺳﺴﺔ اﻟﻌﺎﻣﺔ ﻟﻠﺘﻌﻠﻴﻢ اﻟﻔﻨﻲ واﻟﺘﺪرﻳﺐ اﻟﻤﻬﻨﻲ‬
‫א‬‫א‬‫א‬‫א‬

‫ א‬
‫א‬‫א‬
‫א‬‫א‬

٣
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬
‫א‬
‫א‬
 ‫א‬ ‫א‬‫א‬
 ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬ ‫א‬
 K‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬‫א‬
 ،‫א‬‫א‬
 W‫א‬W‫א‬‫א‬
 K‫א‬‫א‬ -١
‫א‬‫א‬‫א‬ -٢
 K

 ٪٩٠‫א‬‫א‬W‫א‬‫א‬‫א‬
 W‫א‬‫א‬
 W‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬–١
 ‫א‬‫א‬‫א‬–٢
 W‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J

- ٤٢ -
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬
 ‫א‬‫א‬

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬K‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬K ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬

 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬
 W‫א‬
 K‫א‬‫א‬‫א‬ J 
K‫א‬ J 

K‫א‬‫א‬‫א‬ J 

K‫א‬‫א‬ J 

K‫א‬‫א‬‫א‬‫א‬‫ א‬J 
‫א‬‫א‬‫א‬‫א‬‫א‬ J 
K‫א‬‫א‬

 W‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬J 
K‫א‬‫א‬‫א‬‫א‬ J 

K‫א‬‫א‬ J 

K‫א‬ J 

K‫א‬‫א‬ J 
K‫א‬‫א‬ J 

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ 
‫א‬‫א‬ ‫א‬‫א‬‫א‬
 ‫א‬K ‫א‬‫א‬
‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬

 W‫א‬‫א‬J
 ‫א‬‫א‬‫א‬‫א‬W ‫א‬‫א‬
‫א‬‫א‬‫א‬   ‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬

‫א‬‫א‬ J
‫א‬‫א‬ J
‫א‬‫א‬ J
‫א‬‫א‬‫א‬ J
 ‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬
‫א‬‫א‬‫א‬
   ‫א‬‫א‬
‫א‬‫א‬‫א‬
 K‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬‫א‬‫א‬‫א‬J
‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬‫א‬ 
‫א‬K ‫א‬‫א‬‫א‬‫א‬ ‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬
‫א‬ ‫א‬ ‫א‬‫א‬، ‫א‬‫א‬ ‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬ 

 W‫א‬
- CENTRAL RESERVATION CENTER (CRS)
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬
 K
- GDS : GLOBAL DISTRIBUITION SYSTEM

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬

- INTERSELL AGENCIES:

‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬

- PROPERTY DIRECT:

 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

- ٤٥ -
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬‫א‬ ‫א‬‫א‬
 ‫א‬‫א‬‫א‬

 BLOCK‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ CUT-OFF DATE‫א‬‫א‬
‫א‬K ‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬K‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬J
 W‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬ -١
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬ -٢
 ‫א‬‫א‬ -٣
‫א‬‫א‬‫א‬  ‫א‬
‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬‫א‬ ،E‫א‬‫א‬‫א‬F
‫א‬
 ‫א‬‫א‬‫א‬
 
‫א‬‫א‬ ‫א‬‫א‬ ‫א‬‫א‬
  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬K ‫א‬‫א‬‫א‬‫א‬
‫א‬
 ‫א‬‫א‬K
 ‫א‬
 
 K‫א‬‫א‬‫א‬

- ٤٦ -
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬‫א‬‫א‬

 W‫א‬J


 W‫א‬‫א‬
 K‫א‬ −
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬−
K‫א‬‫א‬‫א‬ −
 K‫א‬ −
 K‫א‬ −
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ −
  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬
 W‫א‬J
‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬
 E‫א‬H‫א‬F‫א‬‫א‬‫א‬ −
 E‫א‬F −
 ‫א‬‫א‬‫א‬ −
 ‫א‬‫א‬
 ‫א‬F‫א‬ −
 E
 ‫א‬
 K‫א‬‫א‬ −
 W‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫• א‬
 K‫א‬ •
 K‫א‬ •
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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

K‫• א‬
 K‫א‬ •
 K‫א‬‫א‬‫• א‬
 K ‫א‬‫א‬ •
 K‫א‬ •
 ‫א‬ •
‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 ‫א‬
‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬
 W‫א‬
360 14 GR 563

 ‫א‬‫א‬،‫א‬‫א‬ ‫א‬‫א‬ 360

 K‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬14
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ GR
 K‫א‬‫א‬‫א‬‫ א‬563

 W‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬ •
 K‫א‬‫א‬‫א‬‫א‬W‫א‬ •
‫א‬‫א‬‫א‬‫א‬  W ‫א‬‫א‬ •
K‫א‬‫א‬‫א‬‫א‬
 ‫א‬W ‫א‬ •
 K‫א‬

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  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬‫א‬‫א‬W  ‫א‬‫א‬ •

  ‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬ •
‫א‬‫א‬‫א‬‫א‬  W ‫א‬‫א‬‫א‬ •
 K‫א‬
 W‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬
‫א‬K  ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬ ‫א‬،‫א‬‫א‬
 K‫א‬
 W‫א‬J

‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬K‫א‬‫א‬
 W‫א‬‫א‬J
‫א‬  ‫א‬‫א‬
 K‫א‬‫א‬‫א‬
 W‫א‬
 ‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬J
 K‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬J
 K‫א‬‫א‬‫א‬

- ٤٩ -
 ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  




 ‫א‬‫א‬ •







- ٥٠ -
 ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  



 ‫א‬‫א‬‫א‬ •


- ٥١ -
 ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  


 ‫א‬‫א‬‫א‬‫א‬ •


- ٥٢ -
  ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬‫א‬


 W‫א‬‫א‬EXF‫א‬‫א‬E√FW‫א‬‫א‬‫• א‬

EF  K‫א‬‫א‬‫א‬ -١
EF  K‫א‬‫א‬‫א‬ -٢
EF  K‫א‬‫א‬ -٣
EF  K‫א‬‫א‬‫א‬ -٤
EF  K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٥
EF  K‫א‬‫א‬‫א‬‫א‬ -٦
EF  K‫א‬‫א‬‫א‬‫א‬ -٧
EF  K‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬ -٨
EF  ‫א‬‫א‬ -٩
EF  ‫א‬ ‫א‬ -١٠

W‫א‬‫א‬‫א‬W‫א‬‫א‬‫• א‬

KKKKKKKKKKKKKKKKKKKKKK‫א‬ -١
KKKKKKKKKKKKKKKKKKKKKKKKK،‫א‬ -٢
KKKKKKKKKKKKKKKKKKKKKKK‫א‬‫א‬ -٣
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK‫א‬ -٤
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK،‫א‬‫א‬ -٥




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 ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬‫• א‬

W‫א‬J ١
 ‫א‬ J 
 ‫א‬ J 

‫א‬‫א‬ J 


 ‫א‬‫א‬‫א‬J ٢

‫א‬‫א‬ J 
 ‫א‬ J 

‫א‬ J 


‫א‬J ٣
 ‫א‬‫א‬‫א‬‫א‬ J 
‫א‬ J 

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‫א‬‫א‬  ‫א‬‫א‬  

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KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
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 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
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 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

- ٥٨ -
 ‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

 ‫א‬‫א‬‫א‬

 ‫א‬‫א‬

‫א‬‫א‬  W‫א‬‫א‬‫ א‬J ١
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‫א‬‫א‬  W‫א‬‫א‬‫ א‬J ٢


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‫א‬‫א‬  W‫א‬‫א‬‫ א‬J ٣


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‫א‬‫א‬  W‫א‬‫א‬‫א‬‫ א‬J ٤


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‫א‬‫א‬‫א‬‫ א‬ W‫א‬‫א‬‫ א‬J ٥

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  ‫א‬‫א‬‫א‬
‫اﻟﻤﺆﺳﺴﺔ اﻟﻌﺎﻣﺔ ﻟﻠﺘﻌﻠﻴﻢ اﻟﻔﻨﻲ واﻟﺘﺪرﻳﺐ اﻟﻤﻬﻨﻲ‬
‫א‬‫א‬‫א‬‫א‬

‫ א‬
‫א‬‫א‬
‫א‬‫א‬

4
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬
‫א‬ ‫א‬
 ‫א‬‫א‬‫א‬ ‫א‬‫א‬
K‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬
‫א‬‫א‬‫א‬،‫א‬
 K‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬
 K


 W‫א‬‫א‬
 W‫א‬
‫א‬‫א‬‫א‬ -١
K
K‫א‬ -٢
‫א‬‫א‬‫א‬‫א‬‫א‬ -٣
K

 ٪٩٠‫א‬‫א‬W‫א‬‫א‬‫א‬
 KW‫א‬‫א‬

 W‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬–١
- ٦٠ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 K‫א‬‫א‬‫א‬–٢

 W‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J













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- ٦١ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬
 W‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬ 
 W‫א‬‫א‬
 ‫א‬ -١
‫א‬ -٢
‫א‬‫א‬ -٣
‫א‬ -٤
‫א‬‫א‬ -٥
 -٦

 W‫א‬J ١
‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬
 ‫א‬‫א‬‫א‬ ‫א‬
 K‫א‬‫א‬‫א‬‫א‬

W‫א‬J ٢
‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬،‫א‬ ‫א‬
،‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬‫א‬

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  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

   ‫א‬‫א‬  

 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

 W‫א‬‫א‬J ٣
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬
 ‫א‬‫א‬
‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬
 ‫א‬‫א‬K ‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬
 
 K‫א‬‫א‬



 W‫א‬J
‫א‬K ‫א‬‫א‬
 ‫א‬‫א‬ 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ 
 ‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
 
‫א‬‫א‬
 
 ‫א‬K ‫א‬‫א‬‫א‬
 ‫א‬‫א‬
‫א‬K
 ‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬



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  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬ -
 W‫א‬‫א‬‫א‬

 W‫א‬‫א‬K J 
 K -١
 K‫א‬ -٢
 K -٣
 K -٤
 K‫א‬K -٥

 W‫א‬ J 

‫א‬‫א‬W‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬
 K
 W‫א‬??‫א‬ •
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ J 
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ J 

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K J 

K‫א‬
E ٣٦٥X‫א‬F‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬ J 

 K‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬
 
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬،‫א‬
 ‫א‬‫א‬  ‫א‬‫א‬

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  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

K‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬

 K‫א‬W‫א‬‫ א‬J
K‫א‬E‫א‬H‫א‬FW‫א‬‫א‬‫ א‬J
 K‫א‬W‫א‬‫ א‬J

 W‫א‬‫א‬J ٤
 W‫א‬
 K‫א‬‫א‬J
 K‫א‬‫א‬J
 K‫א‬J
 K‫א‬J
 ‫א‬‫א‬‫א‬J
‫א‬‫א‬
 ‫א‬
FE
 ‫א‬F‫א‬
 E‫א‬F‫א‬
‫א‬ E
 K‫א‬
 W‫א‬‫א‬J ٥
‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
 W‫א‬‫א‬J ٦
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬، ‫א‬‫א‬ ‫א‬
 ‫א‬‫א‬  ‫א‬
 K‫א‬

- ٦٥ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬ WALK-IN GUESTS

‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
K ‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬،‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬،
 ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K
 ‫א‬‫א‬
 K‫א‬‫א‬‫א‬ -١
‫א‬‫א‬W‫א‬‫א‬ -٢
 K‫א‬
‫א‬‫א‬‫א‬‫א‬W ‫א‬‫א‬‫א‬‫א‬‫ א‬-٣
 K‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬ -٤
‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬ ‫א‬‫א‬

 ‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬
K‫א‬‫א‬










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  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬‫א‬J


‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬‫א‬‫• א‬
‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W ‫א‬‫• א‬
‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬
  ‫א‬‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬W  ‫א‬‫א‬‫א‬ •
 K‫א‬‫א‬‫א‬‫א‬

 WJ
‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬
 K‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬
‫א‬‫א‬  ‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬
 W‫א‬‫א‬‫א‬J

 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬

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  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

،‫א‬‫א‬‫א‬W‫א‬‫א‬
 W‫א‬‫א‬
 K‫א‬‫א‬J
 K‫א‬J
 K‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬J
 K‫א‬
‫א‬‫א‬‫א‬‫ א‬ 
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬ ‫א‬
 W‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ •
 K‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫• א‬
 K‫א‬‫א‬‫א‬‫א‬ •
  ‫א‬ W ‫א‬‫א‬ •
‫א‬‫א‬‫א‬‫א‬{
 ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 
‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬
 ‫א‬‫א‬‫א‬K
 ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬، ‫א‬‫א‬
 ‫א‬
 K‫א‬‫א‬‫א‬


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  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬ •
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
 K‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬
 K •
 K‫א‬‫א‬‫א‬ •
 K‫א‬‫א‬‫א‬‫א‬ •
 K‫א‬ •
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ET-ACCOUNTF‫א‬K
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬، ‫א‬‫א‬‫א‬‫א‬ 
IN-‫א‬‫א‬‫א‬ ‫א‬، ‫א‬‫א‬
‫א‬‫א‬‫א‬
 ‫א‬HOUSE LIMIT
‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬


 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J
، ‫א‬‫א‬‫א‬‫א‬W ‫א‬‫א‬‫א‬J
 K‫א‬
W ‫א‬ ‫א‬‫א‬‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬W‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
- ٦٩ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬
  ‫א‬‫א‬‫א‬K 
  ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬  ‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬K‫א‬
 ‫א‬‫א‬   ‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬ ‫א‬‫א‬
 K‫א‬‫א‬

 W‫א‬‫א‬‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬، ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
KK  ‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
   ‫א‬‫א‬
‫א‬‫א‬K ‫א‬‫א‬‫א‬‫א‬‫א‬  
‫א‬
 ‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬K‫א‬
 ‫א‬‫א‬K ‫א‬‫א‬‫א‬‫א‬
 W‫א‬

- ٧٠ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬‫ א‬−
 ‫א‬‫א‬‫א‬‫ א‬−
 ‫א‬‫א‬‫ א‬−
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬−
 ‫א‬‫ א‬−
 ‫א‬‫א‬‫א‬‫א‬ −
 ‫א‬‫א‬‫א‬‫א‬ −
  −

 W‫א‬‫א‬‫א‬
  J
  J
  J
‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬W ‫א‬‫א‬

 ‫א‬ ‫א‬‫א‬‫א‬‫א‬
K  ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬ ‫א‬،‫א‬‫א‬
 K‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬‫א‬W‫א‬
 W
  −

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  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

  ‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬−
 ‫א‬ −
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ −
  −
 ‫א‬ −
 W‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬ •
 ‫א‬‫א‬ ‫א‬ •
K‫א‬‫א‬
K‫א‬‫א‬‫א‬ •

 W‫א‬‫א‬‫א‬J
 ‫א‬‫א‬ -١
‫א‬‫א‬ -٢
‫א‬‫א‬‫א‬ -٣
‫א‬‫א‬ -٤
‫א‬‫א‬‫א‬‫א‬   ‫א‬‫א‬‫א‬ -٥
‫א‬‫א‬
‫א‬‫א‬ -٦

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  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬‫א‬ -٧
‫א‬‫א‬ ‫א‬  ‫א‬ -٨
K‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ -٩
‫א‬ -١٠
‫א‬‫א‬‫א‬ -١١

 W‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬ON-LINE AUTHORIZATION
‫א‬ 
MAGNETIC ‫א‬
 ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬STRIP READER
‫א‬‫א‬‫א‬SELF CHECK-IN/CHECK- OUT TERMINALS  ‫א‬
‫א‬‫א‬،‫א‬‫א‬‫א‬
،‫א‬
  ‫א‬‫א‬
  ‫א‬‫א‬‫א‬
‫א‬ ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬، ‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬
‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬

 ‫א‬‫א‬ ‫א‬
‫א‬‫א‬‫א‬‫א‬K‫א‬
‫א‬KEFELECTRONIC ROOM KEY CARD
K‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬
‫א‬
 
 
 K‫א‬‫א‬‫א‬‫א‬‫א‬


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  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬J
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬ ‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
 ‫א‬KRelationship Marketing‫א‬‫א‬‫א‬
‫א‬Regular Guests Clubs‫א‬‫א‬ 
 K‫א‬‫א‬‫א‬‫א‬‫א‬

NAME ABLE, GROUP LAST 0
JOHN RATE
MR.
COMPANY VIP 0 LAST
ROOM
AGENT COUNTRY USA LAST /
LANG. E VISIT /
SOURCE CITY HAVEN PREF.
ROOM

ARRIVAL 09.08.02 CONF.

NUMBER
NIGHTS 1 DISCOUNT IN
$
DEPARTURE 10.08.02 DISCOUNT
REASON
ADULT/CHLD 1 0 RESERVED
BY
NUMBER OF 1 PACKAGES
ROOMS
ROOM TYPE SPECIALS
RT CHARGED
ROOM NO.
RATE CODE RATE PAYMENT
FIXED M
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  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

RATE APPR. CODE AMNT.

0.00
RESV. TYPE 1 6 P.M.
TIME : FLIGHT # C/O TIME
:
BLOCK PRINT RATE?
MARKET COMP./HOUSE INTEREST
USE
SOURCE OF BUS. ENTERED BY 04.08.02
TS
CONFIRMATION

 ‫א‬ •


- ٧٥ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

Cost vs. Product

R elative C ost
Per R oom

Budg et

M id-M arket
Economy

Upscale

Luxury

Product Type Service Classifiers

Figure 2-8


 ‫א‬‫א‬ •


- ٧٦ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  


 ‫א‬ •


- ٧٧ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  


 ‫א‬ •


- ٧٨ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 

 W‫א‬‫א‬EXF‫א‬‫א‬E√FW‫א‬‫א‬‫• א‬

EF  ‫א‬‫א‬‫א‬ -١
EF  ‫א‬‫א‬‫א‬‫א‬‫א‬ -٢
EF  ‫א‬‫א‬‫א‬ -٣
EF  ‫א‬‫א‬‫א‬‫א‬ -٤
EF  ‫א‬‫א‬ -٥
EF ‫א‬ -٦
EF  ‫א‬‫א‬‫א‬ -٧
EF  ‫א‬‫א‬‫א‬‫ א‬-٨
EF  ‫א‬‫א‬ -٩
EF  ‫א‬‫א‬‫א‬‫א‬ -١٠

W‫א‬‫א‬‫א‬W‫א‬‫א‬‫• א‬
KKKKKKKKKKKKKKKKKKKKKK‫א‬‫א‬ •
KKKKKKKKKKKKKKKKKKKKK،‫א‬‫א‬‫א‬ -١
KKKKKKKKKKKKKKKKKKKKKKK،‫א‬ -٢
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK،‫א‬ -٣
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK،‫א‬ -٤

- ٧٩ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬‫• א‬

 ‫א‬J ١
 ‫א‬ J 
‫א‬ J 

، J 


‫א‬‫א‬،‫א‬‫א‬J ٢
 ‫א‬ J 
‫א‬‫א‬ J 

 ، J 

 ‫א‬‫א‬‫א‬J ٣
 ‫א‬‫א‬ J 
‫א‬ J 

 ، J 

‫א‬‫א‬‫א‬J ٤
  J 
‫א‬ J 

‫א‬ J 

W‫א‬‫א‬‫א‬‫א‬‫א‬J ٥
‫א‬‫א‬ J 
‫א‬‫א‬ J 

‫א‬ J 



- ٨٠ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 

KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
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KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
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 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
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KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
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 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
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- ٨١ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  


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- ٨٢ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 

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- ٨٣ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  



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 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
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 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

- ٨٤ -
  ‫א‬‫א‬‫א‬  ٢٧٢  
‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬


 ‫א‬‫א‬‫א‬


 ‫א‬‫א‬

‫א‬‫א‬  W‫א‬‫א‬‫ א‬J ١



‫א‬‫א‬  W‫א‬‫א‬‫ א‬J ٢




‫א‬‫א‬  W‫א‬‫א‬‫ א‬J ٣




‫א‬‫א‬  W‫א‬‫א‬‫א‬‫ א‬J ٤




‫א‬‫א‬‫א‬‫ א‬ W‫א‬‫א‬‫ א‬J ٥



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  ‫א‬‫א‬‫א‬
‫اﻟﻤﺆﺳﺴﺔ اﻟﻌﺎﻣﺔ ﻟﻠﺘﻌﻠﻴﻢ اﻟﻔﻨﻲ واﻟﺘﺪرﻳﺐ اﻟﻤﻬﻨﻲ‬
‫א‬‫א‬‫א‬‫א‬

‫א‬
‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬

٥
  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬

 ‫א‬  ‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬

‫א‬‫א‬‫א‬
 ‫א‬‫א‬
 ‫א‬

‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬

 W‫א‬W‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ K١
K
‫א‬‫א‬‫א‬ K٢
‫א‬‫א‬ K٣

 ٪٩٠‫א‬‫א‬‫א‬W‫א‬‫א‬‫א‬
 W‫א‬‫א‬
 W‫א‬‫א‬
‫א‬‫א‬‫א‬‫ א‬K١
‫א‬‫א‬‫ א‬K٢
 W‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ J

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ •

 W‫א‬‫א‬‫א‬‫א‬
1. GUESTS IN HOUSE
2. RESERV ATIONS
3. GUEST HISTORY & GUEST PROFILE
4. FINANCIAL
5. NIGHT AUDIT
6. STATISTICS
7. SHIFT REPORTS
8. CONFIGURATION

1. GUESTS IN HOUSE
‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
2. RESERVATIONS:
‫א‬،‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
3. GUEST HISTORY & GUEST PROFILE
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
• FINANCIAL
‫א‬‫א‬‫א‬
 ‫א‬ ‫א‬‫א‬‫א‬
 K‫א‬



- ٨٧ -
  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

• NIGHT AUDIT
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬
• STATISTICS
 K‫א‬‫א‬
• SHIFT REPORTS
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ 
‫א‬
‫א‬‫א‬‫א‬K
 ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
 ‫א‬
‫א‬‫א‬  ‫א‬‫א‬
 K‫א‬
• CONFIGURATION
 K‫א‬‫א‬‫א‬‫א‬

NIGHT AUDIT‫א‬‫א‬‫• א‬

 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬K ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬K‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬ K١
‫א‬‫א‬‫א‬‫א‬‫א‬ K٢
‫א‬‫א‬‫א‬‫א‬‫א‬ K٣
‫א‬‫א‬‫א‬ K٤

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬‫א‬ K٥
‫א‬‫א‬‫א‬‫א‬‫א‬ K٦
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ K٧
‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ K٨
‫א‬‫א‬‫א‬ K٩
‫א‬‫א‬ K١٠
- Buket check report
‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W
‫א‬‫א‬‫א‬‫א‬‫א‬ ƒ
E‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬F‫א‬‫א‬ ƒ
‫א‬‫א‬‫א‬ ƒ
‫א‬‫א‬‫א‬‫א‬ ƒ
‫א‬
‫א‬‫א‬‫א‬ ‫א‬
  ‫א‬‫א‬‫א‬‫א‬‫א‬ ƒ
‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬Back-up the system‫א‬‫א‬‫א‬‫א‬
 ‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬
  ‫א‬‫א‬NIGHT AUDIT
K
 ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬
- ٨٩ -
  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬K 
 
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K
W‫א‬ ƒ
‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬K‫א‬
K ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬K
 ‫א‬‫א‬
 ‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K
‫א‬‫א‬ •
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬K
 ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬، ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬
‫א‬ K١
‫א‬‫א‬‫א‬‫א‬ K٢
‫א‬‫א‬‫ א‬K٣
‫א‬‫ א‬K٤
‫א‬‫א‬‫א‬‫א‬‫ א‬K٥
 K٦
‫א‬‫א‬‫א‬ K٧
‫א‬ K٨
‫א‬‫א‬ K٩

- ٩٠ -
  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬‫א‬‫א‬
‫א‬CAPACITY MANAGEMENT‫א‬‫ א‬K١
‫א‬‫א‬‫א‬
‫א‬
K‫א‬‫א‬DISCOUNT ALLOCATION‫א‬ K٢
‫א‬‫א‬DURATION CONTROL‫א‬‫א‬ K٣
‫א‬‫א‬ ‫א‬  ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬

W‫א‬‫א‬ •
 W‫א‬‫א‬
‫א‬‫א‬ K١
‫א‬‫א‬‫א‬ K٢
‫א‬‫א‬ K٣
‫א‬‫א‬‫ א‬K٤
 K٥

W‫א‬‫א‬‫א‬‫א‬‫ א‬J
‫א‬‫א‬‫א‬‫א‬‫ א‬K١
‫א‬‫א‬‫ א‬K٢
‫א‬‫א‬‫א‬ K٣
‫א‬‫א‬ K٤
‫א‬‫ א‬K٥
‫א‬‫א‬‫א‬‫א‬‫א‬ K٦
‫א‬‫א‬‫א‬ K٧

- ٩١ -
  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

 W‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬ K١
‫א‬‫א‬ K٢
‫א‬‫א‬‫א‬ K٣
‫א‬‫א‬ K٤
 ‫א‬‫א‬‫א‬‫א‬‫א‬W
 ‫א‬ K٥
K‫א‬‫א‬‫א‬
W‫א‬‫• א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬

- DOUBLES SOLD DAILY = DOUBLES OCCUPANCY RATE X
NUMBER OF ROOMS X OCCUPANCY PERCENTAGE
‫א‬X‫א‬X‫א‬‫א‬=‫א‬‫א‬‫א‬‫• א‬

- SINGLES SOLD DAILY= ROOMS SOLD DAILY- DOUBLES
SOLD DAILY
‫א‬‫א‬‫א‬‫א‬-  ‫א‬‫א‬= ‫א‬‫א‬‫• א‬

- PERCENTAGE OF NO-SHOWS = NUMBER OF ROOM NO-
SHOWS/
NUMBER OF ROOM RESERVATIONS
‫א‬‫א‬L‫א‬‫א‬= ‫א‬‫א‬‫• א‬

-

- ٩٢ -
  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

- PERCENTAGE OF WALK-INS = NUMBER OF ROOM WALK –

INS/ TOTAL NUMBER OF ROOM ARRIVALS
L‫א‬ =‫א‬‫א‬‫א‬‫• א‬
‫א‬‫א‬‫א‬

- FORECASTED ROOM REVENUE = ROOMS AVAIALBLE X
OCCUPANCY PERCENTAGE X AVERAGE DAILY RATE
‫א‬‫א‬X‫א‬‫א‬X‫א‬‫א‬‫א‬=‫א‬‫א‬‫א‬ •

- OCCUPANCY PERCENTAGE = NUMBER OF ROOMS OCCUPIED
/ NUMBER OF ROOMS AVAILABLE
‫א‬‫א‬‫א‬L‫א‬‫א‬= ‫א‬‫• א‬

- AVERAGE GUESTS PER ROOM SOLD = NUMBER OF GUESTS /
NUMBER OF ROOMS SOLD
‫א‬‫א‬L‫א‬= ‫א‬ •

- AVERAGE DAILY RATE = ROOMS REVENUE / NUMBER
OF ROOMS SOLD
‫א‬‫א‬L‫א‬‫א‬=‫א‬‫א‬ •

- AVERAGE RATE PER GUEST = ROOMS REVENUE / NUMBER OF
GUESTS
‫א‬L‫א‬‫א‬=‫א‬‫א‬ •

 ‫א‬‫• א‬
* FORMULA 1: POTENTIAL AVERAGE SINGLE RATE

POTENTIAL AVERAGE SINGLE RATE = SINGLE ROOM REVENUES

AT RACK RATE/NUMBER OF ROOMS SOLD AS SINGLES

- ٩٣ -
  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

‫א‬‫א‬‫א‬‫א‬‫א‬=‫א‬‫א‬‫א‬W‫א‬‫• א‬
‫א‬‫א‬‫א‬L

* FORMULA 2: POTENTIAL AVERAGE DOUBLE RATE

POTENTIAL AVERAGE DOUBLE RATE = DOUBLE ROOM

REVENUES
AT RACK RATE/ NUMBER OF ROOMS SOLD AS DOUBLES
L‫א‬‫א‬Z‫א‬‫א‬‫א‬W‫א‬‫• א‬
‫א‬‫א‬‫א‬

* FORMULA 3: MULTIPLE OCCUPANCY PERCENTAGE

MULTIPLE OCCUPANCY PERCENTAGE = ROOMS OCCUPUED BY

MORE THAN ONE PERSON/TOTAL NUMBER OF ROOMS

L‫א‬‫א‬Z‫א‬ ‫א‬‫א‬W ‫א‬‫• א‬
‫א‬
* FORMULA 4: RATE SPRED
RATE SPRED = POTENTIAL AVERAGE DOUBLE RATE –
POTENTIAL AVERAGE SINGLE RATE
‫א‬‫א‬–‫א‬‫א‬‫א‬Z‫א‬W ‫א‬‫א‬‫• א‬
‫א‬

* FORMULA 5: POTENTIAL AVERAGE RATE
POTENTIAL AVERAGE RATE = ( MULTIPLE OCCUPANCY
PERECENTAGE X RATE SPRED ) + POTENTIAL AVERAGE SINGLE
RATE
X ‫א‬‫א‬‫א‬FZ‫א‬‫א‬W‫א‬‫• א‬
‫א‬‫א‬‫א‬HE‫א‬

* FORMULA 6: ROOM RATE ACHIEVEMENT FACTOR
- ٩٤ -
  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

ROOM RATE ACHIEVEMENT FACTOR = ACTUAL AVERAGE RATE /

POTENTIAL AVERAGE RATE
‫א‬‫א‬L‫א‬‫א‬Z‫א‬‫א‬W‫א‬‫• א‬

* FORMULA 7: YIELD STATISTICS
YIELD STATISTICS = ACTUAL ROOM REVENUE / POTENTIAL
AVERAGE RATE
‫א‬‫א‬‫א‬L‫א‬‫א‬‫א‬Z‫א‬W‫א‬‫• א‬

* FORMULA 8: IDENTICAL YIELDS
IDENTICAL YIELDS OCCUPANCY PERCENTAGE = CURRENT
OCCUPANCY PERCENTAGE X CURRENT RATE / PROPOSED RATE
‫א‬X ‫א‬ ‫א‬‫א‬Z‫א‬‫א‬W‫א‬‫• א‬
‫א‬‫א‬L‫א‬

* FORMULA 9: EQUIVALENT OCCUPANCY
EQUIVALENT OCCUPANCY = CURRENT OCCUPANCY PERCENTAGE
X CURRENT CONTRIBUTION MARGIN / NEW CONTRIBUTION
MARGIN
‫א‬X‫א‬‫א‬‫א‬Z‫א‬‫א‬W‫א‬‫• א‬
‫א‬‫א‬L‫א‬

* FORMULA 10: REQUIRED NON- ROOM REVENUE PER GUEST
CMRw = TOTAL NON- ROOM REVENUE - TOTAL NON- ROOM
REVENUE CENTER VARIABLE COSTS / TOTAL NON- ROOM
REVENUE
‫א‬‫א‬‫א‬‫א‬W‫א‬‫• א‬
‫א‬‫א‬‫א‬–‫א‬‫א‬‫א‬‫א‬Z‫א‬‫א‬J
 ‫א‬‫א‬‫א‬‫א‬L‫א‬


- ٩٥ -
  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

REQUIRED NON- ROOM REVENUE PER GUEST = REQUIRED

INCREASE IN NET NON- ROOM REVENUE / NUMBER OF
ADDITIONAL GUESTS / CMRw

‫א‬‫א‬‫א‬‫א‬‫א‬ Z‫א‬‫א‬‫א‬‫א‬ J
 ‫א‬‫א‬L‫א‬
W‫א‬‫א‬ ƒ
‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬ 
‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬،
 ‫א‬‫א‬،‫א‬
‫א‬‫א‬‫א‬،‫א‬
‫א‬‫א‬‫א‬‫א‬
 
 K ‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
٪٢٠J ٪١٠‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬
 W‫א‬‫א‬
 ‫א‬‫א‬ K١
‫א‬‫א‬ K٢
‫א‬‫א‬ K٣
‫א‬‫א‬‫א‬‫א‬ K٤
‫א‬‫א‬‫א‬ K٥
‫א‬‫א‬ K٦
‫א‬‫ א‬K٧

 W‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫ א‬K١
‫א‬‫א‬‫א‬‫א‬K٢
‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬K٣

- ٩٦ -
  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

KK٤
‫א‬‫א‬‫א‬‫א‬K٥
‫א‬‫א‬‫א‬K٦
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K٧
‫א‬‫א‬‫א‬K٨
‫א‬‫א‬‫א‬K٩
‫א‬‫א‬KK١٠K
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K١١
‫א‬‫א‬‫א‬K١٢
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ J
‫א‬‫א‬‫א‬‫א‬ K١
‫א‬‫א‬
 ‫א‬W
 ‫א‬‫א‬ K٢
‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬ K٣
‫א‬ K٤
‫א‬‫א‬‫ א‬K٥
‫א‬‫א‬‫א‬‫א‬ K٦
‫א‬‫א‬ K٧
‫א‬‫א‬‫א‬‫א‬ K٨
‫א‬‫א‬ K٩

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

W‫א‬‫א‬‫א‬‫א‬‫א‬ ♦

ACCOUNT  
ACCOUNT AGING  ‫א‬‫א‬
ACCOUNT BALANCE  ‫א‬
ACCOUNT POSTING MACHINE  ‫א‬
ACCOUNT RECIEV ABLE  ‫א‬
ACCOUNT RECIEV ABLE  ‫א‬
VOUCHER
ACCOUNT PAYABLE  ‫א‬
SOFTWARE
ACCOUNT RECIEV ABLE  ‫א‬
LEDGER
ACCOUNT RECIEV ABLE  ‫א‬
SOFTWARE
ADJACENT ROOMS  ‫א‬
ADJACENT ROOMS  
ADVANCE DEPOSIT  ‫א‬
GUARANTEED RESERV ATIONS
AIRPORT HOTEL  ‫א‬
AMERICAN PLAN (AP)  ‫א‬‫א‬‫א‬
ARRIVAL DATE  ‫א‬
AUDITING  ‫א‬‫א‬‫א‬
AUTHORIZATION CODE ‫א‬‫א‬‫א‬‫א‬
 ‫א‬
AVAILABILITY REPORT  ‫א‬‫א‬
AVERAGE DAILY RATE  ‫א‬‫א‬
AVERAGE RATE PER GUEST  ‫א‬
BACK OF THE HOUSE ‫א‬‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬
BACK OFFICE APPLICTION  ‫א‬‫א‬‫א‬‫א‬
MODULES
BED AND BREAKF AST (B&B)  H
BLOCK 
 ‫א‬
BOOK  
CALL ACCOUNTING SYSTEM  ‫א‬‫א‬
CANCEELATION  
CANCEELATION HOUR  ‫א‬
CANCELLATION NUMBER  ‫א‬
CASH ADVANCE VOUCHER  ‫א‬‫א‬
CASH BANK  ‫א‬
CASH VOUCHER  ‫א‬
CENTRAL RESERVATION  ‫א‬‫א‬
SYSTEM
CENTRALLZED ELECTRONIC  ‫א‬‫א‬
LOCKING SYSTEM
CHAIN HOTEL  
CHARGE VOUCHER  ‫א‬‫א‬‫א‬
CHECK-OUT  ‫א‬
CHECK-OUT TIME  ‫א‬
CITY LEDGER  ‫א‬‫א‬
COMMERCIAL HOTEL  
COMMERCIAL RATE  ‫א‬‫א‬
COMPLIMENTARY  
COMPRESSED WORK SHEDULE  ‫א‬‫א‬‫א‬
CONCIERGE  ‫א‬

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

CONFERNECE CENTER  ‫א‬

CONFIRMATION NUMBER  ‫א‬
CONNECTING ROOMS  
CONTINENTAL BREAKFAST HHHHF
 E
CONTRIBUTION MARGIN  ‫א‬
CORPORATE GUARANTEED  ‫א‬
RESERVATION
CORPORATE RATE  ‫א‬
CORRECTION VOUCHER  
COST PER OCCUPIED ROOM  ‫א‬
CREDIT (CR)  ‫א‬
CREDIT CARD GURANTEED  ‫א‬
RESERVATION
CREDIT CARD SETTLEMENT  ‫א‬‫א‬
SYSTEM
CREDIT CARD VOUCHER  ‫א‬
CROSS-TRAINING  
CURRENT AACCOUNT  
CUT-OFF DATE  ‫א‬
DAILY OPERATIONS REPORT  ‫א‬‫א‬
DAY SHIFT  ‫א‬‫א‬
DAY USE RATE  ‫א‬‫א‬‫א‬
DEBIT (DR)  
DISPLACEMENT   ‫א‬
 
DNCO (DID NOT CHECK OUT)  
DOUBLE  

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

DOUBLE OCCUPANCY RATIO  ‫א‬‫א‬

EARLY ARRIVAL  
ECONOMY/LIMITED SERVICE  ‫א‬
ELECTRONIC LOCKING SYSTEM  ‫א‬‫א‬
EMERGENCY KEY  ‫א‬‫א‬
EMPLOYEE FOLIO  ‫א‬
END OF DAY  ‫א‬
EUROPEAN PLAN  ‫א‬‫א‬‫א‬
EVENING SHIFT  ‫א‬‫א‬
EXECUTIVE FLOOR  ‫א‬‫א‬
EXPECTED ARRIVAL LIST  ‫א‬‫א‬
EXPECTED DEPARTURE LIST  ‫א‬‫א‬
EXPRESS CHECK OUT  
FAMILY RATE  
FIXED COSTS  
FLEXTIME  ‫א‬‫א‬‫א‬
FOLIO  
FOLIO TRAY  ‫א‬
FORECASTING  
FREE INDEPENDENT TRAVELER  
( FIT)
FRONT DESK  ‫א‬
FRONT DESK AGENT  ‫א‬
FRONT OF THE HOUSE ‫א‬‫א‬‫א‬
 ‫א‬
FRONT OFFICE  ‫א‬‫א‬
FRONT OFFICE CASH SHEET  ‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

FRONT OFFICE LEDGER  ‫א‬‫א‬

FULL HOUSE  ‫א‬
FULLY AUTOMATED  ‫א‬‫א‬
GENERAL MANAGEMENT  ‫א‬‫א‬‫א‬‫א‬
SOFTWARE
GLOBAL DISTRIBUTION  ‫א‬‫א‬
SYSTEM (GDS)
GOAL  
GOVERNMENT RATE  ‫א‬‫א‬
GROUP RATE  ‫א‬
GURANTEED RESERVATION  
GUEST ACCOUNT  ‫א‬
GUEST ACCOOUNTING  ‫א‬‫א‬
MANAGEMENT SOFTWARE
GUEST CYCLE  ‫א‬
GUEST FOLIO  ‫א‬
GUEST HISTORY FILE  ‫א‬‫א‬
GUEST LEDGER  ‫א‬
GUEST SERVICE  ‫א‬
REPRESENTATIVE
GUEST ROOM KEY  ‫א‬
HANDICAPP ROOM  
HIGH BALANCE ACCOUNT   
HIGH BALANCE REPORT  ‫א‬‫א‬‫א‬‫א‬
HOTEL  
HOUSE ACCOUNT  
HOUSE COUNT  ‫א‬‫א‬
HOUSE LIMIT ‫א‬‫א‬‫א‬‫א‬
HOUSE USE  ‫א‬‫א‬
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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

HOUSEKEEPING STATUSE  ‫א‬

HUBBART FORMULA  ‫א‬
HURDLE RATE  
INCENTIVE PROGRAM  ‫א‬‫א‬
INCENTIVE RATE  ‫א‬‫א‬
INCENTIVETRAVEL  ‫א‬‫א‬
INDEPENDENT HOTEL  
INFORMATION DERECTORY  ‫א‬‫א‬
INTERFACE APPLICATIONS ‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬
INTERVIEW EVALUATION  ‫א‬‫א‬
FORM
JOB BREAKDOWN  ‫א‬‫א‬
JOB DESCRIPTION  ‫א‬‫א‬
JOB LIST  ‫א‬‫א‬
JOB SPECIFICATION  ‫א‬‫א‬
JUNIOR SUITE  
KEY RACK  ‫א‬‫א‬
KING BED  
LATE ARRIVAL  
LATE CHARGE  
LATE CHECK-OUT  
LATE CHECK-OUT FEE  ‫א‬‫א‬
LOG BOOK  ‫א‬‫א‬
MAGNETIC STRIP READER  ‫א‬‫א‬
MAIL,MESSAGE,AND KEY RACK  ‫א‬‫א‬‫א‬
MANAGEMENT CONTRACT  ‫א‬

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

MARKET SEGMENTATION  ‫א‬‫א‬

MASTER FOLIO  ‫א‬‫א‬
MASTER KEY  ‫א‬‫א‬
MID-RANGE SERVICE  ‫א‬
MINMUM LENGTH OF STAY  ‫א‬‫א‬
MINI-SUITE  
MISCELLANEOUS CHARGE  
ORDER
MISSION STATEMNT  ‫א‬‫א‬
MODIFIE AMERCAN PLAN  ‫א‬‫א‬‫א‬‫א‬
(MAP)
MOTEL  
MOTIVATION  ‫א‬‫א‬
MULTILE OCCUPANCY  ‫א‬‫א‬
MULTILE OCCUPANCY RATIO  ‫א‬
NIGHT AUDIT  ‫א‬‫א‬‫א‬
NIGHT AUDITOR  ‫א‬‫א‬‫א‬
NIGHT SHIFT  ‫א‬‫א‬
NON-GURANTEED  ‫א‬‫א‬
RESERVATION
NO-SHOW  ‫א‬‫א‬
OCCUPANCY PERCENTAGE  ‫א‬‫א‬
OCCUPANCY RATIO  ‫א‬
OCCUPANCY REPORT  ‫א‬
OCCUPIED  
NO-CHANGE  ‫א‬
OPERATING RATIOS  ‫א‬‫א‬
ORGANIZATION CHART  ‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

ORIENTATION  ‫א‬‫א‬
OUT-OF-ORDER  ‫א‬
OVERBOOKING  ‫א‬
PACKAGE PLAN RATE  ‫א‬‫א‬
PAID-OUT  
PERFORMANCE APPRAISAL  ‫א‬‫א‬
PREFORMANCE STANDERD  ‫א‬‫א‬‫א‬
PIA (PAID-IN-ADVANCE)LIST ‫א‬‫א‬
 
POINT OF SAEL  ‫א‬‫א‬‫א‬
POINTING  ‫א‬
PREPAYEMENT GUARNTEED  ‫א‬‫א‬
RESERVATION
PRIVATE BRANCH EXCHANGE  ‫א‬‫א‬‫א‬‫א‬
(PBX)
PROMOTIONAL RATE  ‫א‬‫א‬‫א‬‫א‬
PROPERTY DIRECT  ‫א‬‫א‬
PROPERTY MANAGEMENT  ‫א‬‫א‬
SYSTEM
QUAD  
QUALITY ASSURANCE  ‫א‬
QUEEN  
QUEEN BED  
RACK RATE  ‫א‬
REASONABLE  
ACCOMMODATION
REACRUTMENT  ‫א‬
REGISTRATION  ‫א‬
REGISTTRATION CARD  ‫א‬
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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

RESERVATION  
RESER VATION CONFIRMATION  ‫א‬
RESER VATION FILE  ‫א‬
RESER VATION CONTROL BOOK  ‫א‬‫א‬‫א‬
RESER VATION HISTORY  ‫א‬
HISTORY HOTEL  ‫א‬‫א‬‫א‬
REVENUE CENTER  ‫א‬‫א‬
REVENUE FORECAST REPORT  ‫א‬
ROOM NIGHT  
ROOM RATE  ‫א‬
ROOM STATUS REPORT  ‫א‬
ROOM VARIANCE REPORT ‫א‬‫א‬
 ‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
ROOMS DIVISION  ‫א‬
ROOMS LEDGER  ‫א‬
SELF- REGISTRATION/CHECK-  ‫א‬‫א‬‫א‬
OUT TERMINAL
SETTLEMENT  ‫א‬
SINGLE ROOM  
SPLIT FOLIO  
STRAEGY  ‫א‬‫א‬
SUITE  
SUITE HOTEL  
SYSTEM UPDATE   ‫א‬‫א‬
TARGET MARKETS  ‫א‬‫א‬‫א‬
TIME-SHAREHOTEL  ‫א‬‫א‬
TOUR GROUP  

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

TRANSACTION  
TRAVEL AGENCY VOUCHER  
TRAVEL AGENT GUARANTEED  ‫א‬
RESERVATION
TRAVELERS CHECK  
TRIAL BLANCE  ‫א‬‫א‬‫א‬
TRIPLE  
TURNAWAY REPORT  ‫א‬‫א‬
 ‫א‬
UNIFORMED SERVICE  ‫א‬‫א‬‫א‬‫א‬
UPSELLING  ‫א‬
VACANT AND REDY  
VOICEMAIL BOX  ‫א‬‫א‬‫א‬
WAITING LIST  ‫א‬‫א‬‫א‬
WAKE-UP CALL  ‫א‬
WALK-IN  
WORLD-CLASS SERVICE  
YIELD MAAGMENT  ‫א‬‫א‬
YIELD STATISTICS  ‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

 

W‫א‬‫א‬EXF‫א‬‫א‬E√FW‫א‬‫א‬‫• א‬

EF  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ١
EF  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ٢
EF  ‫א‬‫א‬‫א‬‫א‬J ٣
EF ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ٤
 ‫א‬
EF  ‫א‬‫א‬‫א‬J ٥
EF  ‫א‬‫א‬‫א‬J ٦
EF  ‫א‬‫א‬‫א‬J ٧
EF  ‫א‬‫א‬‫א‬‫א‬J ٨
EF  ‫א‬‫א‬‫א‬‫א‬J ٩
EF  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ١٠

W‫א‬‫א‬‫א‬W‫א‬‫א‬‫• א‬
KKKKKKKKKKKKKKKKKKKKKKK،‫א‬‫א‬‫א‬‫א‬ K١
KKKKKKKKKKKKKKKKKK،‫א‬‫א‬‫א‬ K٢
KKKKKKKKKKKKKKKKKKKKKKKKKKK،‫א‬‫א‬‫א‬‫א‬ K٣
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK،‫א‬‫א‬‫א‬ K٤
KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK،‫א‬‫א‬‫א‬‫א‬‫א‬ K٥
W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬‫• א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬J ١
 ‫א‬‫א‬J 
 ‫א‬‫א‬J 
  ،J 

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

 W‫א‬‫א‬J ٢
 ‫א‬‫א‬‫א‬J 
 ‫א‬‫א‬J 
 ‫א‬J 

 W‫א‬‫א‬J ٣
 J 
 J 
 ‫א‬‫א‬J 
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 W‫א‬‫א‬‫א‬J ٤
 ‫א‬‫א‬‫א‬‫א‬‫א‬J 
 ‫א‬J 
 ‫א‬J 
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 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ٥
 ‫א‬‫א‬‫א‬J 
 ‫א‬‫א‬‫א‬J 
‫א‬‫א‬‫א‬J 

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

 

 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

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  ‫א‬‫א‬  ٢٧٢  
 ‫א‬‫א‬‫א‬‫א‬  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬


 ‫א‬‫א‬‫א‬

 ‫א‬‫א‬

 ‫א‬‫א‬  W‫א‬‫א‬‫ א‬J ١

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 ‫א‬‫א‬  W‫א‬‫א‬‫ א‬J ٢


 ‫א‬‫א‬  W‫א‬‫א‬‫ א‬J ٣


 ‫א‬‫א‬  W‫א‬‫א‬‫א‬‫ א‬J ٤


 ‫א‬‫א‬‫א‬‫א‬  W‫א‬‫א‬‫ א‬J ٥


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  ‫א‬‫א‬‫א‬
‫اﻟﻤﺆﺳﺴﺔ اﻟﻌﺎﻣﺔ ﻟﻠﺘﻌﻠﻴﻢ اﻟﻔﻨﻲ واﻟﺘﺪرﻳﺐ اﻟﻤﻬﻨﻲ‬
‫א‬‫א‬‫א‬‫א‬

‫א‬‫א‬
‫א‬
‫א‬
 ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

 ‫א‬
 ‫א‬‫א‬‫א‬

W‫א‬‫א‬‫א‬ •
E√F ‫א‬‫א‬‫א‬‫א‬‫ א‬-١
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬-٢
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٣
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٤
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٥
E√F ‫א‬‫א‬‫א‬‫א‬‫א‬ -٦
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬ -٧
E√F ‫א‬‫א‬‫א‬ -٨
 ‫א‬
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬ -٩
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬-١٠

W‫א‬‫א‬‫א‬ •

 W‫א‬‫א‬J ١
 ‫א‬
 ‫א‬‫א‬‫א‬
 ‫א‬
 ‫א‬‫א‬
 ‫א‬
 ‫א‬‫א‬

 W‫א‬‫א‬‫א‬‫א‬J ٢
- ١١٢ -
  ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  


  •
 ‫א‬ •
 ‫א‬ •

٤٠‫א‬‫א‬‫א‬‫א‬W‫א‬J ٣
‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬

 ‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫• א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫• א‬
 ‫א‬‫א‬‫א‬‫א‬W‫א‬‫• א‬


 W‫א‬‫א‬‫א‬J ٤

 ‫א‬‫א‬‫א‬‫א‬ J 
‫א‬‫א‬‫א‬‫א‬‫א‬ J 

‫א‬‫א‬ J 

K‫א‬‫א‬‫א‬‫א‬‫ א‬J 

‫א‬‫א‬ J 
‫א‬‫א‬‫א‬ J 

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬ J ٥
‫א‬‫א‬‫א‬   ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W
 ‫א‬‫א‬J
 K
- ١١٣ -
  ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬J
‫א‬‫א‬‫א‬ ‫א‬‫א‬J
 K‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

W‫א‬‫א‬‫א‬ •

 ‫א‬–‫א‬‫א‬ -١
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٢
‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫ א‬-٣
‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ -٤
‫א‬‫א‬‫א‬‫א‬‫א‬ -٥








 ‫א‬

- ١١٤ -
 ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬

W‫א‬‫א‬‫א‬ •
E√F ‫א‬‫א‬‫א‬‫א‬ -١
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬ -٢
E√F  ‫א‬‫א‬‫א‬ -٣
E√F  ‫א‬‫א‬ -٤
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬ -٥
E√F ‫א‬‫א‬‫א‬‫א‬ -٦
E√F  ‫א‬‫א‬‫א‬ -٧
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬-٨
E√F  ‫א‬‫א‬‫א‬ -٩
E√F  ‫א‬‫א‬‫א‬‫א‬ -١٠

W‫א‬‫א‬‫א‬ •

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ١
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬ 
 :‫א‬

 ‫א‬‫א‬‫א‬‫א‬‫• א‬
‫א‬‫א‬‫• א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫• א‬
 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ٢


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 ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬
 
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ o
 ‫א‬
‫א‬‫א‬‫א‬ o
 ‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬K o
 ‫א‬‫א‬‫א‬K o


‫א‬W‫א‬‫א‬‫א‬‫א‬J ٣
 ‫א‬‫א‬‫א‬‫א‬‫א‬

 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ٤
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬‫א‬‫א‬‫א‬

 RESERVATIONS MANAGEMENT‫א‬‫א‬‫א‬ •
 ROOMS MANAGEMENT ‫א‬‫א‬‫א‬ •
 GUEST ACCOUNTS MANAGEMENT ‫א‬‫א‬‫א‬ •
 GENERAL MANAGEMENT ‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ٥
 W‫א‬‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

WGUEST ACCOUNTS PROGRAM ‫א‬‫א‬ •

‫א‬‫א‬‫א‬‫א‬‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
W CALL ACCOUNTING SYSTEM ‫א‬‫א‬ •
K‫א‬‫א‬‫א‬
ELECTRONIC LOCKING ‫א‬‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬‫א‬WSYSTEM
K‫א‬‫א‬
ENERGY MANAGEMENT SYSTEM ‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬W
‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

 ‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬
 K‫א‬‫א‬

W‫א‬‫א‬‫א‬ ƒ


‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -١
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٢
‫א‬‫א‬ -٣
‫א‬‫א‬‫א‬‫א‬ -٤
‫א‬‫א‬ -٥
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

 ‫א‬


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 ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬

W‫א‬‫א‬‫א‬ •
E√F  ‫א‬‫א‬‫א‬ -١
E√F  ‫א‬‫א‬‫א‬ -٢
E√F  ‫א‬‫א‬ -٣
E√F  ‫א‬‫א‬ -٤
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٥
E√F  ‫א‬‫א‬‫א‬‫א‬ -٦
E√F  ‫א‬‫א‬‫א‬‫א‬ -٧
E√F  ‫א‬‫א‬‫א‬،‫א‬‫א‬ -٨
E√F  ‫א‬‫א‬ -٩
E√F  ‫א‬‫א‬ -١٠

W‫א‬‫א‬‫א‬ •

 W‫א‬J ١
 K‫א‬‫א‬‫א‬ J 
K‫א‬ J 
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K‫א‬‫א‬‫א‬ J 
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K‫א‬‫א‬ J 
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K‫א‬‫א‬‫א‬‫א‬‫ א‬J 
‫א‬‫א‬‫א‬‫א‬‫א‬ J 
K‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

 W‫א‬J ٢
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬J 
‫א‬‫א‬‫א‬‫א‬ J 

‫א‬‫א‬ J 

‫א‬ J 

‫א‬‫א‬ J 
‫א‬‫א‬ J 
‫א‬‫א‬W‫א‬‫א‬‫א‬‫א‬J ٣
‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬
 W‫א‬

‫א‬‫א‬ J
‫א‬‫א‬ J
‫א‬‫א‬ J
‫א‬‫א‬‫א‬ J

 W‫א‬J ٤
 - CENTRAL RESERVATION CENTER (CRS)
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ J
‫א‬‫א‬‫א‬
 K
- GDS : GLOBAL DISTRIBUITION SYSTEM
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬‫א‬


- ١١٩ -
 ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

- INTERSELL AGENCIES:

‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬‫א‬

- PROPERTY DIRECT:

 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

 W‫א‬‫א‬‫א‬‫א‬J ٥

 ‫א‬ −
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫ א‬−
 ‫א‬‫א‬‫א‬ −
 ‫א‬ −
 ‫א‬ −
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ −
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬

W‫א‬‫א‬‫א‬ •

 ‫א‬W‫א‬ -١
 ‫א‬W‫א‬‫א‬‫א‬ -٢
 ‫א‬‫א‬‫א‬‫א‬‫א‬ -٣
 ‫א‬‫א‬ -٤
‫א‬‫א‬‫א‬‫א‬‫א‬ -٥
K‫א‬‫א‬

- ١٢٠ -
 ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

 ‫א‬

 ‫א‬‫א‬‫א‬‫א‬

W‫א‬‫א‬‫א‬ •

E√F  ‫א‬‫א‬‫א‬ -١
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬ -٢
E√F  ‫א‬‫א‬‫א‬ -٣
E√F  ‫א‬‫א‬‫א‬‫א‬ -٤
E√F  ‫א‬‫א‬ -٥
E√F ‫א‬ -٦
E√F  ‫א‬‫א‬‫א‬ -٧
E√F  ‫א‬‫א‬‫א‬‫ א‬-٨
E√F  ‫א‬‫א‬ -٩
E√F  ‫א‬‫א‬‫א‬‫א‬ -١٠

W‫א‬‫א‬‫א‬ •

 WK‫א‬‫א‬J ١

  J 
 ‫א‬ J 

  J 

 J 

 ‫א‬K J 

- ١٢١ -
  ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

‫א‬W‫א‬‫א‬‫א‬J ٢
 W‫א‬‫א‬‫א‬‫א‬
 ‫א‬W‫א‬‫ א‬J
‫א‬E‫א‬H‫א‬FW‫א‬‫א‬‫ א‬J
 ‫א‬W‫א‬‫ א‬J

 W‫א‬J ٣
 ‫א‬J
 ‫א‬‫א‬J
 ‫א‬‫א‬J
 ‫א‬J
 ‫א‬J
 ‫א‬‫א‬‫א‬J
 ‫א‬‫א‬J ٤
 K‫א‬‫א‬‫א‬J
‫א‬‫א‬W
 ‫א‬‫א‬J
 ‫א‬
‫א‬‫א‬‫א‬‫א‬ W ‫א‬‫א‬‫א‬‫א‬‫א‬J
 K‫א‬‫א‬‫א‬‫א‬‫א‬
K
 ‫א‬‫א‬ ‫א‬
 ‫א‬J
‫א‬‫א‬ ‫א‬‫א‬K‫א‬‫א‬
 ‫א‬‫א‬‫א‬‫א‬‫א‬ ‫א‬
‫א‬
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

‫א‬ ‫א‬‫א‬ 
 ‫א‬ -٥
 ‫א‬‫א‬K ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ ‫א‬‫א‬‫א‬

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  ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

‫א‬
 ‫א‬
 ‫א‬‫א‬‫א‬‫א‬
 ‫א‬‫א‬
K‫א‬

W‫א‬‫א‬‫א‬ ƒ

 ‫א‬‫א‬K -١
‫א‬‫א‬‫א‬‫א‬‫א‬،‫א‬‫א‬ -٢
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٣
 ‫א‬‫א‬‫א‬ -٤
K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K -٥

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 ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

 ‫א‬

 ‫א‬‫א‬‫א‬

W‫א‬‫א‬‫א‬ •
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -١
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٢
E√F  ‫א‬‫א‬‫א‬‫א‬ -٣
E√F ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٤
 ‫א‬
E√F  ‫א‬‫א‬‫א‬ -٥
E√F ‫א‬‫א‬‫א‬ -٦
E√F  ‫א‬‫א‬‫א‬ -٧
E√F  ‫א‬‫א‬‫א‬‫א‬ -٨
E√F  ‫א‬‫א‬‫א‬‫א‬ -٩
E√F  ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ١٠

W‫א‬‫א‬‫א‬ •
 W‫א‬‫א‬‫א‬‫א‬J ١

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

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  ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

 W‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬J ٢

 ‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬ •
‫א‬‫א‬‫א‬ •
‫א‬‫א‬ •

 W‫א‬‫א‬‫א‬‫א‬J ٣

‫א‬CAPACITY MANAGEMENT
 ‫א‬‫ א‬−
‫א‬
 ‫א‬‫א‬
 K‫א‬
‫א‬‫א‬DISCOUNT ALLOCATION‫א‬ −
K
‫א‬ DURATION CONTROL  ‫א‬‫א‬ −

 ‫א‬‫א‬ ‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬
‫א‬‫א‬  ‫א‬‫א‬
‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
 K‫א‬

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  ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

 W‫א‬‫א‬‫א‬J ٤

 ‫א‬‫א‬K −
 ‫א‬‫א‬‫א‬ −
 ‫א‬‫א‬ −
 ‫א‬‫א‬‫ א‬−
 −

 W‫א‬‫א‬‫א‬‫א‬‫א‬J ٥
 ‫א‬‫א‬‫א‬‫א‬‫ א‬-١
‫א‬‫א‬‫ א‬-٢
‫א‬‫א‬‫א‬ -٣
‫א‬‫א‬ -٤
‫א‬‫ א‬-٥
‫א‬‫א‬‫א‬‫א‬‫א‬ -٦
‫א‬‫א‬‫א‬ -٧

W‫א‬‫א‬‫א‬ •

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -١
K‫א‬‫א‬
 K‫א‬‫א‬‫א‬‫א‬‫א‬ -٢
 K ‫א‬‫א‬ -٣
 K‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬ -٤
 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬K -٥
K‫א‬‫א‬

- ١٢٦ -
  ‫א‬‫א‬‫א‬
‫اﻟﻤﺆﺳﺴﺔ اﻟﻌﺎﻣﺔ ﻟﻠﺘﻌﻠﻴﻢ اﻟﻔﻨﻲ واﻟﺘﺪرﻳﺐ اﻟﻤﻬﻨﻲ‬
‫א‬‫א‬‫א‬‫א‬

‫א‬‫א‬



- ١٢٨ -
  ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

 E‫א‬‫א‬F‫א‬‫א‬


 

‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬
‫א‬،‫א‬‫א‬‫א‬،‫א‬
 K‫א‬‫א‬‫א‬


W‫א‬‫א‬‫א‬‫א‬‫א‬
E‫א‬‫א‬F‫א‬‫א‬  ‫א‬


    
      
 

 –١
 –٢
 –٣
 –٤


‫א‬‫א‬‫א‬E‫א‬F‫א‬‫א‬‫א‬
‫א‬‫א‬‫א‬ ????‫א‬،
 K‫א‬



- ١٢٧ -
 ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

 E‫א‬‫א‬F‫א‬‫א‬

W‫א‬ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK،W‫א‬‫א‬
٤٣٢١W‫א‬ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKW‫א‬

 K١٠
 
‫א‬٪٨٠ W‫א‬‫א‬KKKKKKKKW‫א‬
‫א‬٪١٠٠ W‫א‬‫א‬

 
‫א‬  ‫א‬

 –١
 –٢
 –٣
 –٤

 ٪١٠٠‫א‬‫א‬


،KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK،KKKKK،W
،KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK
 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

 KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK،W‫א‬

- ١٢٨ -
 ‫א‬‫א‬  ٢٧٢  
  ‫א‬‫א‬  

 ‫א‬‫א‬‫א‬‫א‬


1- ABBEY, JAMES R. (1997) HOSPITALITY SALES & MARKETING,
EDUCATIONAL INSTITUTE OF AMERICAN HOTEL AND LODGING
ASSOCIATION.

2- BROOKS, RICHARD M. (1999) FRONT OFFICE PROCEDURES,

EDUCATIONAL INSTITUTE OF AMERICAN HOTEL AND LODGING
ASSOCIATION.

3- GEE, CHUCK Y. (1996) RESORT DEVELOPMENT & MANAGEMENT,

EDUCATIONAL INSTITUTE OF AMERICAN HOTEL AND LODGING
ASSOCIATION.

4- HART, CHRISTOPHER W.L. AND TROY, DAVID A. (1997) STRATEGIC

HOTEL/MOTEL MARKETING, EDUCATIONAL INSTITUTE OF AMERICAN
HOTEL AND LODGING ASSOCIATION.

5- JACK, D. NINEMEIER (1995) PRINCIPLES OF FOOD AND BEVERAGE

OPERATIONS, EDUCATIONAL INSTITUTE OF AMERICAN HOTEL AND
LODGING ASSOCIATION.

6- NITSCHKE, ALETA AND SCHAPPERT, PATRICIA (1996) HOUSEKEEPING

MANAGEMENT, EDUCATIONAL INSTITUTE OF AMERICAN HOTEL AND
LODGING ASSOCIATION.

- ١٢٩ -
 ‫א‬  ٢٧٢  
  ‫א‬‫א‬  

 ‫א‬

 ١  ‫א‬‫א‬
 ٢١  ‫א‬‫א‬
 ٤٢  ‫א‬‫א‬
 ٦٠  ‫א‬‫א‬‫א‬
 ٨٦  ‫א‬‫א‬
 ١١٢  ‫א‬
 ١٢٧  ‫א‬
 ١٢٩  ‫א‬‫א‬
 

 ‫א‬‫א‬‫א‬‫א‬‫א‬‫א‬

 ‫א‬E‫א‬F‫א‬‫א‬

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