ANALYST – TSS (Contract)
A person having high aspiration and passion for customer service excellence can accomplish their vison in Deloitte.
TSS is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and
communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides
services in professional manner, through email, phone, in person (Walk-in Customers). You need to be highly
motivated team player with the skills and ability to manage ambiguity.
Work you’ll do
• Focus on delivering world class customer service to every customer coming at the ITS Walk-up.
• Provides Hardware and Application Support. Asset management and tracking of hardware and software.
This duty requires knowledge of existing processes.
• Install and configure firm-standard images on laptops & desktops.
• Interface with outside customers and vendors as required
• Follow direction of immediate supervisors or managers to implement new technology.
• Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
• Provides Mobile Device deployment & support; activities include End user guidance and
recommendations, activation, account modifications, configuration, testing, problem identification and
resolution.
• Grows relationships with business users at all levels in organization. Promotes ITS services, engages
customers to understand business needs and maintains ownership for problem resolution. Maintains
other technology related updates to enhance the customer relationship.
• Adhering to existing processes. Documents problems and resolutions for knowledge bases, original
equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level
Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC
compliance activities. Performs password resets and workstation management in Active Directory.
• Supports and provides training for Audio/Video Conference equipment throughout the office. This would
include various projection equipment, Daily check and event startup and support of Video Conference
Systems (Television/Cable systems).
• Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required.
The team
TSS team is proud to be part of Deloitte’s Information Technology Support Services spread across Hyderabad,
Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Customer support task at the ITS
walk-up to deliver world class customer service. This team takes care of new hire laptop setup, End of Lease
activity, PDA support, Printer support & VC support at local offices.
Qualifications
Required:
• B. Tech, BE & Engineering Graduates
• Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync,
Windows and MAC operating systems, mobile device hardware and software, networking, video
conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an
advantage.
Preferred:
• ITIL – Certification
• Microsoft MCITP – Certification
• A / N+ Certification a plus
• Industry certifications such as Dell or HP a plus
• Basic knowledge of overall network/systems security
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want
all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And,
as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—
including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers
along the way. No two people learn in exactly the same way. So, we provide a range of resources including live
classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-
class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas,
and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The
Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a
broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate
individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help
them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking
for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our
people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to
relationships with our clients, our people and our communities. We believe that business has the power to inspire
and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social
impact in our communities. Learn more about Deloitte’s impact on the world.
