Travel Services NCII 2
Travel Services NCII 2
Sector: TOURISM
Qualification Title: TRAVEL SERVICE NC II
Unit of Competency: PROVIDE ASSISTANCE IN TRAVEL DOCUMENTATION
PREPARATION
Characteristics of Learners
f. Ibaloy
g. Others (please specify)
Education & Highest Educational Attainment:
general a. High School Level
knowledge b. High School Graduate
c. College Level
d. College Graduate
e. With units in Masteral level
f. Masteral Graduate
g. With units in Doctoral Level
h. Doctoral Graduate
Sex a. Male
b. female
Age Your age:
Physical ability 1. Disabilities (if any)
2. Existing Health Conditions (Existing illness if any)
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others (please specify)
Characteristics of Learners
INSTRUCTIONS: This Self-Check Instrument will give the trainer data or information
which is essential in planning training sessions. Please check the
appropriate box of your answer to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1.Participate in workplace communication
1.1 Obtain and convey workplace information
1.2 Complete relevant work-related documents
1.3 Participate in workplace meeting and discussion
2. Work in a team environment
2.1 Describe and identify team role and responsibility in a team
2.2 Describe work as a team member
3.Practice career professionalism
3.1 Integrate personal objectives with organizational goals
3.2 Set and meet work priorities
3.3 Maintain professional growth and development
4.Practice occupational health and safety
BASIC COMPETENCIES
CAN I…? YES NO
4.1 Evaluate hazard and risks
4.2 Control hazards and risks
4.3 Maintain occupational health and safety awareness
COMMON COMPETENCIES
CAN I…? YES NO
1. Develop and update industry knowledge
1.1 Seek information on the industry
CORE COMPETENCIES
CAN I…? YES NO
1. CREATE TRAVEL-RELATED RESERVATIONS AND TRANSACTIONS
CORE COMPETENCIES
CAN I…? YES NO
1.1 Administer client file and identify booking requirements
1.2 Request services
1.3 Record request and confirmation
1.4 Update and finalize bookings
2. PROVIDE ASSISTANCE IN TRAVEL DOCUMENTATION PREPARATION
2.1 Prepare and assist client’s passport application
2.2 Assist client in securing visa and/or permits for country of
destination and transit points, as applicable
2.3 Assist client’s in securing immigration clearance application for
travel abroad
2.4 Provide assistance in securing additional requirements for travel
3. ISSUE INTERNATIONAL AIR TRANSPORT ASSOCIATION (AITA)-BILLING
SETTLEMENT PLAN (BSP) DOCUMENTS AND OTHER PASSAGE DOCUMENTS
3.1 Gather the necessary information and other travel related data
3.2 Perform sales and service tasks
3.3 Issue tickets, Multi Purpose Documents
A. INTRODUCTION - This unit deals with the skills and knowledge required to assist clients in preparation of travel documents ie passport, visa,
immigration papers in preparation for travel abroad.
B. LEARNING ACTIVITIES
LO 1: Prepare and assist client’s passport application
Learning Content Methods Presentation Practice Feedback Resources Time
• Demonstration • CBLM
2.1 Prepare and assist Read information Answer self-check 2.1- Compare answer sheet with the 6
• Discussion • Module
client’s passport sheet 2.1-1 1 answer key 2.1-1 hours
• Lectures • Internet
application
Supervised Prepare and assist Prepare and assist Prepare and assist client’s
Industry Training client’s passport client’s passport passport application
(SIT) application application
LO 2: Assist client in securing visa and/or destination and transit points, as applicable
2.2 Assist client in • Demonstration Read information Answer self-check 2.2- compare answer sheet with the • CBLM
securing visa and/or • Discussion sheet 2.2-1 1 answer key 2.2-1 • Module
6
permits for country of • Lectures • Internet
Assist client in Assist client in Assist client in securing visa hours
destination and transit Supervised securing visa and/or securing visa and/or and/or permits for country of
points, as applicable Industry Training permits for country of permits for country of destination and transit points, as
(SIT) destination and transit destination and transit applicable
points, as applicable points, as applicable
LO 3: Assist clients in securing immigration clearance application for travel abroad
2.3 Assist client’s in • Demonstration Read information Answer self-check 2.3- Compare answer sheet with the • CBLM
securing immigration • Discussion sheet 2.3-1 1 answer key 2.3-1 • Module
6
clearance application • Lectures • Internet
Assist client’s in Assist client’s in Assist client’s in securing hours
for travel abroad Supervised securing immigration securing immigration immigration clearance
Industry Training clearance application clearance application application fro travel abroad
(SIT) for travel abroad for travel abroad
LO4: Provide assistance in securing additional requirements for travel
2.4 Provide assistance • Demonstration Read information Answer self-check 2.4- Compare answer sheet with the • CBLM
in securing additional • Discussion sheet 2.4-1 1 answer key 2.4-1 • Module
6
requirements for travel • Lectures • Internet
Provide assistance in Provide assistance in Provide assistance in securing hours
Supervised securing additional securing additional additional requirements for
Industry Training requirements for requirements for travel travel
(SIT) travel
C. ASSESSMENT PLAN
• Written Test
• Performance Test
• Oral Questioning
D. TEACHER’S SELF-REFLECTION OF THE SESSION
Prepared by: Lenie Z. Yangyang, Gladys Ozoa and Quennie Gayo
TRAINER
HOW TO USE THESE COMPETENCY–BASED
LEARNING MATERIAL
Welcome!
The goal of this module is to develop your practical skills. You must learn the basic
concept and terminologies to gain these skills. For most part, you will get this information
from the Information Sheets.
This module will be your source of information as you acquire knowledge and
skills in this particular competency independently and at your own pace with minimum
supervision or help from your trainer.
You will be given opportunities to ask questions and practice on the job. Make sure
you apply your new skills during regular work shift. This way you will improve both your
speed and memory as well as your confidence.
Reminder:
Read Information Sheet, Perform Task Sheet, Job Sheet or Operation Sheet until you
are confident that your outputs conform to the Self-Check (Answer Key) and
Performance Criteria Checklist. Suggested references are included to supplement the
materials provided in this module.
When you feel confident that you have had sufficient practice to achieve competency,
perform and submit output of the Task Sheet, Job Sheet or Operation Sheet to your
facilitator for evaluation and recording in the Accomplishment Chart. Output shall
serve as your portfolio during the Institutional Competency Assessment. When you
feel confident that you have had sufficient practice, ask your trainer to evaluate you.
The results of your institutional assessment will be recorded in your Progress Chart.
You must pass the Institutional Competency Assessment for this competency
before moving to another competency. A Certificate of Achievement will be awarded
to you after passing the evaluation.
You need to complete this module before you can perform the module on
.
Information Sheet 2.1.1 Prepare and assist client’s passport application
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to
1. Identify requirements and process for passport application,
2. Provide assistance in renewal and getting a new passport.
This unit covers the knowledge and skills needed to communicate effectively in English
while conducting a customer service delivery process.
Part of the travel services provided by a travel agency is assistance and advice for its
clients in acquisition and processing of travel documents. Documents required for leaving
the country of origin and documents required for entry to, and exit from the country of
destination.
Under Republic Act No. 8239, also known as the “Philippine Passport Act of 1996,” a
Philippine passport is a document issued by the Philippine government to its citizens
requesting other governments to allow its citizens to pass freely, and in case of need to
give them lawful aid and protection.
A passport is like a ticket for you to travel around the world. It is the most important
document you’ll need if you are planning to study, work, or travel overseas. It is also a
powerful identification card that you can use in transactions with government and private
offices.
In the Philippines, getting or renewing a passport through the Department of Foreign
Affairs (DFA) can be tricky. DFA passport appointment slots are limited. Securing an
appointment now feels like winning the lottery due to the shortage of slots in the online
scheduling system. This have become much more difficult during the pandemic. Because
the DFA is limiting the number of applicants that can be physically accommodated, there
have been backlogs, which in turn has delayed appointments and schedules.
Types of Passport
1. Regular (maroon)
A regular passport is issued to any citizen of the Philippines applying for a Philippine
passport. It is the most common type of passport issued and is used for all travel by
Philippine citizens and non-official travel by Philippine government officials.
2. Official (red)
An official passport is issued to members of the Philippine government for use on official
business, as well as employees of Philippine diplomatic posts abroad who are not
members of the diplomatic service. It is the second of two passports issued to the
President and the Presidential family. As such, this passport does not extend the privilege
of diplomatic immunity. Government officials are prohibited from using official passports
for non-official business, and as such also have regular passports.
3. Diplomatic (blue)
A diplomatic passport is issued to members of the Philippine diplomatic service,
members of the cabinet, service attachés of other government agencies assigned to
Philippine diplomatic posts abroad and Philippine delegates to international and regional
organizations. It is the first of two passports issued to the President of the Philippines and
the Presidential family. This passport has a dark blue cover and extends the privilege
of diplomatic immunity to the bearer.
Steps in getting a Philippine Passport:
Passport Fee:
PHP 950 for regular processing or PHP 1,200 for expedited processing + PHP 50
convenience fee per transaction.
3. Documentary requirements
It is really important that the information and documentary requirements are complete,
appropriate and correct. Applicants with incomplete requirements are automatically
rejected, so better to keep a checklist of the following DFA passport requirements.
Secure an original copy of your birth certificate authenticated by the Philippine Statistics
Authority (PSA). You can conveniently order one online and have it delivered to your
home or office address.
You can also present a Certified True Copy (CTC) of your birth certificate issued by the
Local Civil Registrar and duly authenticated by the PSA.
4. Your DFA Passport Appointment Schedule
Arrive at your assigned DFA site 30 minutes before your appointment schedule, as
latecomers and those coming in too early aren’t accommodated. Also, observe the
proper dress code. Individuals wearing sandos, spaghetti straps, shorts, tubes, sandals,
or slippers may not continue their appointment.
When you’re done with all the passport application or renewal steps, you’ll be issued a
stub or receipt that indicates your passport’s tentative release date.
Don’t delay claiming your passport. The DFA cancels unclaimed passports after six
months.
If you chose to have your passport delivered, be sure someone is at home to receive it.
Once you get your new passport, check if all details in it are correct and then put your
signature on the third page.
Self- Sheet 2.1.1
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to
1. Identify requirements and process for visa application,
2. Provide assistance in obtaining a visa.
What is a Visa?
A visa (from the Latin charta visa, meaning "paper that has to be seen") is a conditional
authorization granted by a territory to a foreigner, allowing them to enter, remain within,
or to leave that territory. Visas typically may include limits on the duration of the
foreigner's stay, areas within the country they may enter, the dates they may enter, the
number of permitted visits or an individual's right to work in the country in question.
Visas are associated with the request for permission to enter a territory and thus are, in
most countries, distinct from actual formal permission for an alien to enter and remain in
the country. In each instance, a visa is subject to entry permission by an immigration
official at the time of actual entry, and can be revoked at any time. Visa evidence most
commonly takes the form of a sticker endorsed in the applicant's passport or other travel
document but may also exist electronically. Some countries no longer issue physical visa
evidence, instead recording details only in immigration databases.
Application for a temporary visitor's visa must be made in person. In the case of a minor
under eighteen (18) years of age, the application may be made for him by a person who,
in the opinion of the consular officer, is responsible for his/her welfare. The minor, not an
infant in arms, shall be required to appear at the Consulate for interview, together with
the person making the application for him/her.
Applicants for temporary visitor's visa should normally apply at the Philippine Embassy or
Consulate that has jurisdiction over their place of residence. While some visa applicants
may apply at any Philippine Embassy or Consulate abroad, others are only allowed to
apply his/her visa at the Philippine Embassy or Consulate in his country of origin or legal
residence.
The following are the minimum requirements for applying a temporary visitor's visa:
1. Passport/Travel Document Valid for at least six (6) months beyond the intended
period of stay in the Philippines;
2. Duly Accomplished Visa application forms;
3. Passport Photos (2 pieces);
4. Proof of bona fide status as tourist or businessman;
5. Confirmed tickets for return or onward journey to the next port of destination; and
6. Payment of Visa Fees
A temporary visitor's visa is required for foreign nationals who are traveling to the
Philippines on board privately-owned yachts and sailboats. When applying the visa, the
applicants will be required to provide the following particulars of the yacht/sailboat and
its crewmembers:
1. Crew list;
2. Nationality/Citizenship;
3. Passport details of the crew;
4. Vessel to be used for entry: type, name, registration, call sign, and other
particulars;
5. Estimated date of entry into the Philippine territory;
6. Port/Area of entry (Philippine waters);
7. Estimated period of stay in the Philippines;
8. Character reference/shipping agent in the Philippines (if any); and
9. Purpose of visit
Upon entry into the Philippines, the crew of the yacht and sailboats are required to
register immediately with the nearest Coast Guard Station and submit the yacht/sailboats
to Customs, Immigration and Quarantine inspections.
Foreign newsmen and journalists visiting the Philippines in pursuit of their profession are
required to apply for a temporary visitor's visa. The following are additional requirements
for visa application of foreign newsmen, journalist, and cinema /television groups:
1. Curriculum vitae of newsmen/journalists;
2. Shortlist of work credits;
3. Copy of one (1) sample article written by the applicant;
4. Background of media organization, including target market/audience, circulation,
format; and
5. Administrative arrangements for the work in the Philippines, as follows:
a. List of members of the reportorial team, nationality and passport details;
b. Planned itinerary and activities, with storyline for any films to be made;
c. List of equipment to be brought by each team member, with certification from the
media organization that said equipment will be re-exported at the end of the trip to the
Philippines;
d. Flight details (arrival and departure); and
e. For each team member, one (1) photograph, sixe 1"x1", to be submitted to the
International Press Center (IPC) for the issuance of accreditation card.
Upon arrival in the Philippines, the newsmen/journalists will have to report to the IPC for
accreditation.
Foreign students who wish to take up a short-term non-degree course like language and
computer courses must apply for a temporary visitor's visa. Upon arrival in the
Philippines and acceptance by the school/institution authorized by the Bureau of
Immigration to accept foreign students, he/she should apply for a Special Study Permit at
the Bureau's Student Desk, together with the following documents:
1. Letter request;
2. Certificate of Acceptance from the school accredited by the Bureau of Immigration
to accept foreign students;
3. Photocopy of passport reflecting the applicant's authorized period of stay;
4. Affidavit of Support and Proof of Financial Capacity; and
5. Birth Certificate.
In case of a temporary visitor's visa holder whose stay in the Philippines will exceed the
authorized period of stay, he/she will have to report to the Bureau of Immigration, secure
an extension of stay and pay the corresponding immigration fees.
Self- Sheet 2.2.1
ECC has two (2) types, ECC –A (also referred to as regular ECC and ECC-B.
The following foreign nationals must secure an ECC-A prior to their departure:
a. Holders of Temporary Visitor Visa (also referred to as tourist visa) who have stayed
in the Philippines for six (6) months or more;
b. Holders of expired or downgraded Immigrant or Non-Immigrant Visas;
c. Holders of valid Immigrant or Non-Immigrant Visas but are leaving for good;
d. Philippine-born foreign nationals who will depart from the Philippines for the first
time;
e. Holders of Temporary Visitor Visa with Orders to Leave;
f. Bona fide seafarers who have stayed in the Philippines for 30 days or more
and has a duly approved discharge from BI.
ECC-B is issued to departing holders of Immigrant and Non-Immigrant visas with valid
ACR I-Cards and are leaving the country temporarily.
3. Does the ECC have validity? Will I be able to use this multiple times?
The ECC is valid for one (1) month from the date of issue, however, you may only use this
once regardless of its validity.
Who Holder of Temporary Visitor Visa who have stayed in the Philippines for six (6)
can months or more.
apply
?
apply Other Immigration Offices (Click here to see the list of offices authorized to
? process this transaction)
How
much
does Express Lane Fee – Php 500.00
it
cost? Additional fees may be required upon checking of documents
ACR - 1,010.00
*Fees are updated as of 06 March 2014 and may change without prior notice.
Who Foreign nationals who were born in the Philippines from foreign parents and will
can be travelling abroad for the first time
appl
y?
g? 2. Application Form
How 1. Secure and fill out application form.
to
2. Submit duly accomplished form and attach the other supporting
appl
documents.
y?
3. Wait for the issuance of Order of Payment Slip (OPS).
4. Pay the corresponding fees.
5. Proceed to Fingerprinting.
6. Submit the accomplished application form with the required attachments
and attach original Official Receipts.
7. Receive claim stub.
8. Present claim stub on the appointed date for releasing of ECC and
Identification (ID) card.
How
Particular Minor (Below 14) Adult
muc
h
does CE/ECC Php 200.00 Php 700.00
it
cost ACR & Form 500.00 1,000.00
?
NBCR 0.00 1,400.00
1. This is a type of clearance given to foreign nationals who were born in the
Philippines from foreign parents and will be travelling abroad for the first time.
This unit covers the knowledge and skills needed to provide assistance in securing
additional requirements for travel.
Commission on Filipino Overseas
Established on June16 1980 through Batas Pambansa 79, the Commission on Filipinos
Overseas (CFO) is an agency of the Philippine Government under the Office of the
President tasked to promote and uphold the interests, rights and welfare of overseas
Filipinos and strengthen their ties with the Motherland.
The CFO registers and provides pre-departure orientation seminars to emigrants. It also
promotes the transfer of technology as well as material and financial contributions from
overseas for development projects in underserved communities all over the Philippines. It
also provides younger generations of Filipinos overseas with opportunities to learn
Philippine history and culture.
All Filipinos going abroad as fiancées, spouses or family members of foreign nationals
are required to attend the Commission on Filipinos Overseas (CFO) guidance and
counseling session in order to secure the Guidance and Counseling Certificate (GCC) and
the CFO sticker. You can't leave the airport without it.
OFWs need to register at POEA and secure a POEA travel exit clearance before leaving
the Philippines.
Documents needed at the airport before departure from the Philippines:
• Valid passport
• POEA travel exit clearance (OEC/e-receipt/MTEC) presented to airline check-in
counter, airport terminal fee counter to avail yourself of the exemption from
payment of terminal fee, and the Bureau of Immigration counter.
The following are not qualified to apply for POEA travel exit clearance:
The NBI Clearance Certificate may be requested by Filipino nationals as well as by foreign
nationals who have resided in the Philippines.
The applicant, who can be a foreign national who has lived in the PH, may secure, fill-out,
and have his/her fingerprint card authenticated by the Embassy, but the actual NBI
Clearance Certificate must be secured by the applicant’s authorized representative in the
Electronic Data Processing Division
For first-time applicants, including those who are for renewal but whose NBI clearances
were issued before 2014 or whose previous clearances have a correction/error/changes in
any field (even if the correction only involves a single letter), the following is required:
2. Barangay Certification and Oath of Undertaking (for first-time job seekers only)
Barangay Certificate is only required for first-time job seekers who want to avail of the
free NBI clearance in accordance with the First Time Jobseekers Assistance Act4. This
document is proof that you’ve been living in your place of residence for at least 6 months
and that you’re a first-time job seeker. It should come with an Oath of Undertaking duly
accomplished by the applicant and executed in front of the Barangay Captain/Chairman.
3. Reminders/Additional Information
When applying online, you’ll be asked to enter the name of the two valid IDs you’ll bring
on the day of your appointment. In the first box, choose your primary ID from the drop-
down list provided. The second box, meanwhile, is where you can indicate the other valid
ID (whether included in the previous drop-down list or not) which you’ll bring for
verification purposes.
An NBI personnel will check the validity and authenticity of valid IDs so make sure yours
is government-issued, original (not photocopied), and in good condition (bearing legible
texts and your recent, recognizable photo).
Renewal applicants whose NBI clearances were issued in 2014 onwards should bring 1
valid government-issued ID and a copy of their previous clearance.
The NBI clearance has a validity period of only 1 year from the date of issuance.
Travel Clearance Certificate
Travel Insurance
An insurance product designed to cover the costs and reduce the risk associated with
unexpected events during domestic or international travel. Travel insurance usually
covers the insured in two main categories: costs associated with medical expenses and
trip cancellations. Many online companies selling airplane tickets or travel packages
allow consumers to purchase travel insurance as an added service. Some travel
insurance policies may also cover damage to rented equipment, such as a rental cars, or
even the cost of paying a ransom in the case of a kidnapping.