K to 12 BASIC EDUCATION CURRICULUM

JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
These are the list of specializations and their pre-requisites.
Specialization Number of Hours Pre-requisite
1. Animal Production (NC II) 480 hours
2. Aquaculture (NC II) 320 hours
3. Artificial Insemination (Ruminants) (NC II) 160 hours Animal Production
4. Artificial Insemination (Swine) (NC II) 160 hours Animal Production
AGRI-FISHERY ARTS

5. Crop Production (NC I) 320 hours

6. Fish Nursery Operation (NC II) 160 hours
7. Fish or Shrimp Grow Out Operation (Non NC) 160 hours Aquaculture
8. Fish Wharf Operation (NC I) 160 hours Fish or Shrimp Grow Out Operation
9. Food (Fish) Processing (NC II) 640 hours
10. Horticulture (NC II) 640 hours
11. Landscape Installation and Maintenance (NC II) 320 hours Crop Production
12. Organic Agriculture (NC II) 320 hours Crop Production
13. Pest Management (NC II) 320 hours Crop Production
14. Rice Machinery Operation (NC II) 320 hours Crop Production
15. Slaughtering Operation (NC II) 160 hours Animal Production
1. Beauty/Nail Care (NC II) 160 hours 40 hours of the subject during exploratory Grade 7/8
2. Attractions and Theme Parks (NC II) 160 hours
3. Bread and Pastry Production (NC II) 160 hours
4. Caregiving (NC II) 640 hours 40 hours of the subject during exploratory Grade 7/8
5. Cookery (NC II) 320 hours 40 hours of the subject during exploratory Grade 7/8
6. Dressmaking (NC II) 320 hours
7. Food and Beverage Services (NC II) 160 hours
HOME ECONOMICS

8. Front Office Services (NC II) 160 hours 40 hours of the subject during exploratory Grade 7/8
9. Hairdressing (NC II) 320 hours
10. Handicraft (Basketry, Macrame) (Non-NC) 160 hours
11. Handicraft (Fashion Accessories, Paper Craft) (Non-NC) 160 hours
12. Handicraft (Needlecraft) (Non-NC) 160 hours
13. Handicraft (Woodcraft, Leathercraft) (Non-NC) 160 hours
14. Household Services (NC II) 320 hours 40 hours of the subject during exploratory Grade 7/8
15. Housekeeping (NC II) 160 hours
16. Tailoring (NC II) 320 hours 40 hours of the subject during exploratory Grade 7/8
17. Tour Guiding Services (NC II) 160 hours
18. Tourism Promotion Services (NC II) 160 hours
19. Travel Services (NC II) 160 hours
20. Wellness Massage (NC II) 160 hours

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 1 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES

Specialization Number of Hours Pre-requisite

1. Computer Hardware Servicing (NC II) 320 hours
2. Animation (NC II) 320 hours
3. Computer Programming (NC IV) 320 hours
ICT

4. Contact Center Services (NC II) 320 hours

5. Illustration (NC II) 320 hours
6. Medical Transcription (NC II) 320 hours
7. Technical Drafting (NC II) 320 hours
1. Automotive Servicing (NC I) 640 hours
2. Carpentry (NC II) 640 hours
INDUSTRIAL ARTS

3. Consumer Electronics Servicing (NC II) 640 hours

4. Electrical Installation and Maintenance (NC II) 640 hours
5. Masonry (NC II) 320 hours
6. Plumbing (NC I) 320 hours
7. Plumbing (NC II) 320 hours Plumbing (NC I)
8. Refrigeration and Airconditioning Servicing (NC II) 640 hours
9. Shielded Metal Arc Welding (NC I) 320 hours
10. Shielded Metal Arc Welding (NC II) 320 hours Shielded Metal Arc Welding (NC I)
11. Tile Setting (NC II) 320 hours

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 2 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
Grade 7/8 (Exploratory)
Course Description:

This is an exploratory and introductory course that leads to FRONT OFFICE SERVICES (FOS) National Certificate Level II (NC II). It covers five common competencies
that a Grade7/8 Technology and Livelihood Education (TLE) student ought to possess, namely: 1) use of tools, equipment, and paraphernalia; 2) maintenance of tools,
equipment, and paraphernalia 3) mensuration and calculation, 4) the practice of Occupational Health and Safety (OHS) procedures, and 5) interpretation of designs and
layout.

The preliminaries of this exploratory course include the following: 1) discussion of the relevance of the course, 2) explanation of key concepts relative to the course, and 3)
exploration of career opportunities.

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODE

Introduction The learners demonstrate an The learners: The learners:
1. Basic concepts in Front Office understanding of: 1. explain basic concepts in FOS
Services (FOS) basic concepts and theories in independently demonstrate 2. discuss the relevance of the
2. Relevance of the course FOS common competencies in FOS as course
3. Career opportunities prescribed in the TESDA Training 3. explore opportunities in FOS as a
Regulation career

PERSONAL ENTREPRENEURIAL COMPETENCIES

1. Assessment of Personal one’s PECs recognize his/her PECs and LO 1. Recognize PECs needed in TLE_PECS7/8-00-1
Entrepreneurial Competencies prepare an activity plan that Front Office Services
and Skills (PECs) vis-à-vis a aligns with that of a 1.1. assess one’s PECs:
practicing practitioner/entrepreneur in FOS characteristics, attributes,
entrepreneur/employee lifestyle, skills, traits
1.1. Characteristics 1.2. assess practitioner’s:
1.2. Attributes characteristics, attributes,
1.3. Lifestyle lifestyle, skills, traits
1.4. Skills 1.3. compare one’s PECS with those
1.5. Traits of a practitioner/ entrepreneur
2. Analysis of PECs in relation to 1.4. align one’s PECS with those of a
a practitioner practitioner/ entrepreneur

ENVIRONMENT AND MARKET (EM)

1. Key concepts in environment environment and market that independently generate a LO 1. Generate a business idea TLE_PECS7/8-00-2
and market relate with a career choice in business idea based on the that relates with a career choice
2. Products and services FOS analysis of environment and in FOS
available market in FOS 2.1. conduct SWOT analysis
in the market 2.2. identify the different
K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 3 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODE
3. Differentiation of products and products/services available in the
services market
4. Customers and their buying 2.3. generate potential business idea
habits based on the SWOT analysis
5. Market competition
6. SWOT analysis
LESSON 1: USE TOOLS, EQUIPMENT, AND PARAPHERNALIA (UT)
1. Types and functions of tools the use of tools, equipment, independently use tools, LO 1. Identify FOS tools, TLE_HEFS7/8UT-
2. Classification of tools, and paraphernalia in FOS equipment, and paraphernalia in equipment, and paraphernalia 0ab-1
equipment, and paraphernalia FOS applicable to a specific job
1.1. classify equipment, tools, and
paraphernalia according to types
and functions
1.2. describe equipment, tools, and
paraphernalia based on the
specified task
3. Proper usage of tools, LO 2.Use FOS tools, equipment, TLE_HEFS7/8UT-
equipment, and paraphernalia and paraphernalia 0ab-2
1.1. use equipment, tools, and
paraphernalia based on the task
requirements
1.2. conduct a performance-based
assessment for using tools,
equipment, and paraphernalia
LO3. Conduct self-evaluation on TLE_HEFS7/8UT-
4. Evaluation of the performance in the required performance 0ab-3
using FOS tools, equipment, and 1.1. Perform self-evaluation with
paraphernalia regard to the use of FOS tools,
equipment, and paraphernalia
using rubrics
LESSON 2: MAINTAIN TOOLS, EQUIPMENT, AND PARAPHERNALIA

1. Procedures in cleaning and maintaining tools, equipment, independently maintain FOS LO 1. Perform after-care TLE_HEFS7/8UT-
storing tools, equipment, and and paraphernalia in FOS tools, equipment, and activities for tools, equipment, 0c-4
paraphernalia paraphernalia and paraphernalia
2. Care of materials and 1.1. clean tools, equipment, and
paraphernalia paraphernalia after use
according to standard operating
K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 4 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODE
procedures
1.2. store tools, equipment, and
paraphernalia in appropriate
area in accordance with safety
procedures
1.3. check tools, equipment, and
paraphernalia regularly for
orderliness/tidiness using a
checklist
1.4. carry out routine maintenance
as per Standard Operating
Procedures (SOP)
1.5. use rubrics in evaluating the
performance in rendering
aftercare activities
3. Evaluation of the performance LO2. Conduct self-evaluation on TLE_HEFS7/8UT-
in maintaining FOS tools, the required performance 0d-5
equipment, and paraphernalia 2.1. Perform self-evaluation in the
maintenance of FOS tools,
equipment, and paraphernalia
using rubrics
LESSON 3: PERFORM MENSURATION AND CALCULATIONS (MC)
1. Ratio and proportion performing calculations in FOS independently perform LO 1. Perform simple calculations TLE_HEFS7/8MC-
2. Fractions calculations in FOS 1.1. perform computations involving 0e-6
3. Conversions ratio, proportion, fractions, and
4. Steps in preparing simple conversion
reports in relation to FOS 1.2. prepare simple report from
arrival to departure of customers
1.3. evaluate FOS-related reports
using rubrics
5. Evaluation of performance in LO2. Conduct self-evaluation on TLE_HEFS7/8MC-
mensuration and calculations required performance 0f-7
using rubrics 2.1. perform self-evaluation of
mensuration and calculations
using rubrics
LESSON 4: PRACTICE OCCUPATIONAL HEALTH AND SAFETY (OHS) PROCEDURES
LO 1: Identify hazards and risks TLE_HEFS7/8OHS-
1. OHS procedures and practices the practice of occupational independently practice 1.1. clarify and explain regulations
K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 5 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODE
and regulations health and safety procedures in occupational health and safety and workplace safety and 0g-8
2. Hazards/risks identification and FOS procedures in FOS in accordance hazard control practices and
control with standards procedures
3. Organization safety and health 1.2. identify hazards/risks in the
protocol workplace and their
4. Safety consciousness corresponding indicators
5. Health consciousness 1.3. recognize and establish
6. Practice of personal hygiene contingency measures in case of
workplace accidents, fire, and
other emergencies
7. Threshold Limit Value (TLV) LO 2: Evaluate and control TLE_HEFS7/8OHS-
8. OHS indicators hazards and risks 0h-9
9. Hazards/risks identification and 2.1. identify terms of maximum
control skills tolerable limits, which when
10. Personal Protective Equipment exceeded, will result in harm or
(PPE) types and uses damage based on TLV
2.2. determine effects of hazards
2.3. report to designated personnel
Occupational Health Safety (OHS)
issues and/or concerns and
identified safety hazards
2.4. follow OHS procedures for
controlling hazards/risks in the
workplace
2.5. use PPE
2.6. provide assistance in the event of
a workplace emergency in
accordance with protocol
2.7. use rubrics in evaluating the
preparedness of a given agency
in terms of hazards and risks in
the workplace
11. Interpersonal skills LO 3: Maintain OHS awareness TLE_HEFS7/8OHS-
12. Communication skills 3.1. participate in emergency-related 0i-10
13. Personal hygiene practices drills and trainings
3.2. complete and update OHS
personal records
3.3. evaluate the level of OHS
K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 6 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODE
awareness using rubrics
14. Evaluation of performance in the LO4. Conduct self-evaluation on TLE_HEFS7/8OHS-
practice of occupational health the required performance 0i-11
and safety procedures 4.1. perform self-evaluation in the
practice of occupational health
and safety procedures using
rubrics
LESSON 5: INTERPRET DESIGN AND LAYOUT (ID)
1. Alphabet of lines how to interpret layout areas of independently interpret layouts LO 1. Read and interpret front- TLE_HEFS7/8ID-0j-
2. Front-office reception layouts front-office reception areas of front-office reception office reception area 12
1.1. read and interpret symbols and
layout in a given sample plan for
a front- office reception area
1.2. describe parts and functions of a
front-office reception layout
1.3. evaluate a sample front office
reception layout

3. Evaluation of performance in the LO2. Conduct self-evaluation on TLE_HEFS7/8ID-0j-

interpretation of designs and the required performance 13
layouts 2.1. perform self-evaluation in the
interpretation of designs and
layouts using rubrics

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 7 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
(160 hours)
Course Description:
This curriculum guide for Front Office Services leads to National Certificate Level II (NCII). This course is designed for a high school student to develop knowledge, skills, and
attitudes to perform the tasks on Front Office Services. It covers core competencies, namely: 1) receiving and processing reservation, 2) operating a computerized
reservation system, 3) providing accommodation reception services, (4) conducting night audit, 5) providing club reception services, and 6) providing porter services
The preliminaries of this course include the following: 1) discussion of the relevance of the course, 2) explanation of key concepts relative to the course, and 3) exploration of
career opportunities.
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODE
Introduction The learners demonstrate an The learners: The learners:
1. Core concepts in Front Office understanding of: independently demonstrate 1. explain basic concepts in
Services (FOS) the concepts and theories in FOS competencies in FOS as prescribed in FOS
2. Relevance of the course the TESDA Training Regulation 2. discuss the relevance of
3. Career opportunities the course
3. explore opportunities for a
career in FOS
PERSONAL ENTREPRENEURIAL COMPETENCIES

1. Dimensions of Personal PECs’ dimensions and recommend specific strategies to LO 1. Assess Personal TLE_PECS9-12-I0-
Entrepreneurial Competencies characteristics improve “weak” areas and sustain Entrepreneurial 1
(PECs) “strong” areas of their PECs Competencies
1.1. Three Clusters of PECs 1.1. explain
(Achievement, Planning, dimensions/clusters of
Power Clusters) PECs and the different
1.2. Characteristics characteristic traits per
2. Assessment of Personal cluster
Competencies and Skills (PECs) 1.2. evaluate one’s PECs
BUSINESS ENVIRONMENT AND MARKET (EM)
1. Factors included in the business the different factors that influence 1. analyze how factors influence the LO 2. Understand the TLE_EM9-12-I0-1
environment the business environment business environment business environment and
2. Identifying business business ideas
opportunities 2. relate experience in generating 2.1. explain how different
business ideas or identifying factors influence the
business opportunities business environment
2.2. explain procedures for
generating business ideas
or identifying business
opportunities
2.3. generate business ideas
and identify business
K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 8 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODE
opportunities
QUARTER 1
LESSON 1: RECEIVE AND PROCESS RESERVATIONS (RR)
LO1. Receive reservation TLE_HEFS9-12RR-
1. The lodging industry receiving and processing independently receives and processes request Ia-1
2. Front Office operations reservations reservations 1.1. determine for and advise
3. Detailed information of the customer of the
establishment must include: availability of the
a. General description reservation
b. Room types 1.2. offer alternatives,
c. Room rates including waitlist options,
d. Hotel facilities if requested booking is
e. Hotel policies not available
f. Others 1.3. respond to inquiries
regarding rates and
other product features
according to established
procedures
4. Reservation: key terms LO 2. Record details of TLE_HEFS9-12RR-
5. Different types of reservations reservation Ib-2
6. Reservation inquiries and their 2.1. record complete
distribution channels customer details
7. The process of taking group accurately against his/her
reservations booking in a manner that
8. Group reservation issues ensures correct
interpretation by others
who may access the
reservation details
2.2. check customer profile or
history, if available, and
use the information to
enhance customer
service

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 9 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCY CODE
2.3. confirm all booking
details with the customer
and ensure that s/he
understands and agrees
to all items
2.4. file reservations in a
manner that ensures
easy access by others
and in accordance with
established procedures
2.5. prepare and issue
documents and other
materials to the customer
in accordance with
requirements of the
specific reservation
9. Receiving, processing and LO 3. Update reservations TLE_HEFS9-12RR-
recording payments and 3.1. update financial status of Ic-3
necessary actions to be taken the reservation
in case of cancellations accurately
10. Generating and issuing invoices 3.2. receive, process, and
and credit notes for changed record amendments or
reservations cancellations of
11. Checking that the reservation reservations in
has been fully paid accordance with
customer request and
established procedures
LO4. Advise others on TLE_HEFS9-12RR-
12. Front Office responsibilities reservation details Id-4
13. Accepting reservations 4.1. communicate general
14. Reservation request and specific customer
requirements and
reservation details to
appropriate departments
and colleagues
4.2. compile and provide
accurate and relevant
reservation statistics to
K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 10 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCY CODE
concerned people or
departments
LO5. Conduct self
15. Evaluation of performance in evaluation on the required TLE_HEFS9-12RR-
receiving and processing performance rating Ie-5
reservations 5.1. Conduct self-evaluation of
performance in receiving
and processing
reservations using rubrics

LESSON 2: OPERATE COMPUTERIZED RESERVATION SYSTEM (OR)

1. Types of reservation systems operating computerized independently operates computerized LO 1. Access and TLE_HEFS9-12OR-
1.1. Property level reservation system reservation system manipulate reservation If-6
1.2. Central Reservation system information
System (CRS) 1.1. access and interpret
1.3. Global Distribution System reservation system
(GDS) accurately
1.4. Internet Distribution 1.2. use all system features to
System (IDS) access a range of
information
2. Different types of reservations LO 2. Create and process TLE_HEFS9-12OR-
and reservation inquiries and reservations Ig-h-7
their distribution channels 2.1. check the availability of
3. Reservation updates and the required booking in
amendments accordance with the
system functions and
requirements
2.2. create new reservations
containing accurate
customer details and full
requirements
2.3. encode all customers’
details using the format
required by the computer
system

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 11 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCY CODE

2.4. Retrieve bookings as
required, using the
computer system
2.4. make and store accurate
updates and amendments
to reservations as
required
2.4. download and print any
required reservation
details
4. Different types of reservations, LO 3. Send and receive TLE_HEFS9-12OR-
and reservation inquiries and reservation Ii-8
their distribution channels communications
3.1. create and process
accurate communications
to industry colleagues
using the required
features of the system
3.2. access and correctly
interpret communications
from industry colleagues
at the appropriate time

5. Evaluation of performance in LO4. Conduct self- TLE_HEFS9-12OR-

operating computerized evaluation on the required Ij-9
reservation system performance rating
4.1. conduct self-evaluation of
the performance in
operating computerized
reservation system using
rubrics

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 12 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCY CODE
Quarter 2
LESSON 3: PROVIDE ACCOMMODATION RECEPTION SERVICES (PR)
LO1. Prepare for guest TLE_HEFS9-12PR-
1. Registration: key terms providing accommodation independently provide accommodation arrival IIa-b-10
2. Preregistration reception services reception services 1.1. prepare reception area for
3. Interdepartmental service and check all
communication necessary equipment prior
to use
1.2. check and review daily
arrival details prior to
guest’s arrival
1.3. allocate rooms in
accordance with guest
requirements and
establishment policy
1.4. follow up on uncertain
arrivals or reservations
1.5. compile and distribute
accurate arrival lists to
relevant personnel/
departments
1.6. inform colleagues and
other departments of
special situations or
requests in a timely
manner
4. Guest registration LO 2. Welcome and TLE_HEFS9-12PR-
5. Acceptable methods of register guests IIc-d-11
payment 2.1. welcome guests warmly
6. Foreign exchange and courteously
7. Foreign calculation 2.2. confirm reservation details
8. Exchanging foreign currency with guests
9. Revision 2.3. register guests with or
without reservations
2.4. follow correct accounting
procedures

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 13 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCY CODE
2.5. explain clearly relevant
details such as room
key/electronic cards, guest
mail, messages, and
safety deposit facility
arrangements to guests
2.6. follow correct enterprise
procedures where rooms
are not immediately
available or overbooking
has occurred
2.7. Monitor guest arrivals and
discrepancies between
actual and report expected
arrivals

10. Dealing with guest accounts LO 3. Generate and check TLE_HEFS9-12PR-

11. Dockets, invoices, vouchers guest accounts for IIe-f-12
12. Post to guest accounts accuracy
13. Room count 3.1. explain and process guest
14. Balancing transactions accounts clearly,
15. Departure procedures courteously, and
accurately to the guest
3.2. recover and process
keys/electronic cards from
guests
3.3. act upon the guest’s
requests for assistance
courteously or refer to the
appropriate department
for follow-up
3.4. process express checkouts
3.5. follow group checkout
procedures

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 14 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCY CODE
16. Interdepartmental LO 4. Prepare front office TLE_HEFS9-12PR-
communication records and reports IIg-h-13
17. Revisions 4.1. prepare and update front
18. Calculate occupancy office records within
19. Key reports designated timelines
20. Balancing transactions 4.2. follow establishment
policies with regard to
room changes, no-shows,
extensions, and early
departures
4.3. distribute reports and
records to the appropriate
departments within
designated timelines
21. Evaluation of the performance LO5. Conduct self- TLE_HEFS9-12PR-
in providing accommodation evaluation on the required IIi-j-14
reception services performance rating
5.1. Undertake a self-rating of
the performance in
providing accommodation
reception services using
rubrics
Quarter 3
LESSON 1: CONDUCT NIGHT AUDIT (CA)
1. Process financial transactions conducting night audit independently conduct night audit LO 1. Monitor financial TLE_HEFS9-12CA-
2. The accounting cycle transactions IIIa-b-15
3. Bank reconciliations 1.1. check transactions to
4. Balance revenue ensure that they have
been carried out in
accordance with
establishment procedures
1.2. check balances prepared
by others to ensure that
they are accurate and in
accordance with
establishment procedures

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 15 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCY CODE

1.3. identify and resolve
financial and system
discrepancies according to
level of responsibility
1.3. implement financial
systems and financial
control systems in
accordance with
establishment procedures
1.3. monitor systems and
provide feedback

5. Organization of records and LO2. Complete routine TLE_HEFS9-12CA-

reports records and reports IIIc-16
6. Check guest accounts 2.1. complete routine records
and reports accurately
within designated
timelines
2.2. forward reports promptly
to the appropriate
person/department
2.3. conduct research on
successful record keeping

7. Evaluation of performance in LO3. Conduct self- TLE_HEFS9-12CA-

conducting night audit evaluation on the IIId-17
required performance
rating
3.2 conduct self-evaluation of
performance in night audit
using rubrics
3.2 Cite case studies on FOS

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 16 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCY CODE
LESSON 2: PROVIDE CLUB RECEPTION SERVICES (CR)
LO 1. Provide information TLE_HEFS9-12CR-
1. Services of the hospitality providing club reception services independently provides club reception on club services and IIIe-g-18
industry services process memberships
2. Products of the hospitality 1.1. provide accurate advice
industry and information on club
3. Product knowledge and the services and facilities to
sales function customers and club
4. Effective selling techniques members as required
5. The marketing mix 1.2. explain club membership
6. The consumer decision-making and club rules to the
process public and members
following standard
procedures
1.3. explain and fill up
membership application
forms clearly and
completely
1.4. check and maintain
membership records
7. Club and licensing laws in LO 2. Monitor entry to TLE_HEFS9-12CR-
relation to entry requirements club IIIh-i-19
for customers and dress 2.1. check membership
regulations badges/cards upon entry
8. Discuss club membership rules, 2.2. assist sign-in of guests
conditions, benefits, and 2.3. ensure that members and
entitlements guests comply with dress
and age regulations
2.4. refer disputes over entry
to club to security,
supervisor, or other
relevant person
9. Evaluation of performance in LO3. Conduct self- TLE_HEFS9-12CR-
providing club reception evaluation on the required IIIj-20
services performance rating
3.1. conduct self-evaluation of
performance in providing
club reception services
K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 17 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCY CODE
using rubrics
QUARTER 4
LESSON 1: PROVIDE PORTER SERVICES (PS)
1. Typical hotel/motel procedures LO1. Handle guest arrival TLE_HEFS9-12PS-
for handling group luggage at providing porter services independently provides porter services and departures IVa-c-21
arrival and departure 1.1. review and plan expected
2. Process for providing a daily arrivals, departures,
specified bell desk service and requests for major
3. Range of services offered by guest movements
the bell desk in accommodation 1.2. welcome and direct
establishments guests promptly on arrival
4. Process for lifting and carrying to the appropriate area
heavy luggage for registration
1.3. assist guests with luggage
1.4. escort guests to rooms
and show/explain
courteously the
establishment/room
features
5. Typical security procedures for LO 2. Handle guest TLE_HEFS9-12PS-
luggage storage rooms luggage IVd-e-22
6. Issues to consider in planning 2.1. transport and deliver
the pickup of group luggage guest luggage safely to
from rooms the correct location within
7. Checking guest arrival and appropriate timeframes
departure list 2.2. operate luggage storage
system correctly and in
accordance with
established procedures
and security requirements
2.3. mark and store luggage
accurately to allow for
easy retrieval following
the established
procedures
2.4. place luggage correctly
within the storage system

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 18 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCY CODE

8. Introduction to bell desk LO 3. Respond to request TLE_HEFS9-12PS-
9. Functions of bell desk for bell desk services IVf-h-23
10. Bell desk records 3.1. provide bell desk services
promptly
3.2. coordinate with colleagues
and other departments to
ensure effective response
to bell desk requests
11. Evaluation of performance in LO4. Conduct self- TLE_HEFS9-12PS-
providing porter services evaluation on the required IVi-j-24
performance
4.1. conduct self-evaluation of
performance in providing
porter services using
rubrics

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 19 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES

GLOSSARY

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 20 of 22
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
CODE BOOK LEGEND

Sample: TLE_HEFS9-12PS-IVf-h-23

LEGEND SAMPLE DOMAIN/ COMPONENT CODE

Technology and Livelihood

Learning Area and Personal Entrepreneurial Competencies PECS
Education_Home
Strand/ Subject or
Economics
Specialization TLE_HE Environment and Market EM
Front Office Services
First Entry FS
9-12 Use tools, equipment, and paraphernalia UT
Grade Level Grade 9/10/11/12
Perform Mensuration and Calculation MC

Domain/Content/ Practice occupational health and safety

OHS
Uppercase Letter/s
Component/ Topic
Provide porter services PS procedures
Interpret design and layout ID
-
Receive and process reservations RR
Roman Numeral
*Zero if no specific quarter
Quarter Fourth Quarter IV
Operate computerized reservation system OR
Lowercase Letter/s
*Put a hyphen (-) in between Provide accommodation reception services PR
letters to indicate more than a
Week Week six to eight f-h
specific week Conduct night audit CA
-
Provide club reception services CR
Respond to request for
Arabic Number Competency
bell desk services
23 Provide porter services PS

Technology-Livelihood Education and Technical-Vocational Track specializations may be taken between Grades 9 to 12.

Schools may offer specializations from the four strands as long as the minimum number of hours for each specialization is met.
K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 21 of 22
Please refer to the sample Curriculum Map on the next page for the number of semesters per Home Economics specialization and those that have pre-requisites. Curriculum
Maps may be modified according to specializations offered by a school.
 K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL LIVELIHOOD TRACK
HOME ECONOMICS – FRONT OFFICE SERVICES
SAMPLE HOME ECONOMICS CURRICULUM MAP
No. Grade 7/8 Grade 9 Grade 10 Grade 11 Grade 12
1
*Beauty/Nail Care Wellness Massage
2 (NC II) (NC II) Hairdressing (NC II)
3 2 sems 2 sems 4 sems
4 *Caregiving (NC II) 8 sems
5
*Dressmaking (NC II) Tailoring (NC II)
6 4 sems 4 sems
7
Travel Tour Guiding Tourism
*Front Office
8 Services Services Promotion
Services (NC II)
9 (NC II) (NC II) Services (NC II)

10 2 sems 2 sems 2 sems 2 sems

11 EXPLORATORY Food and Beverage
Bread and Pastry
*Cookery (NC II) Services (NC II)
12 Production (NC II)
13 4 sems 2 sems 2 sems
14 Housekeeping Attractions and
15 *Household Services (NC II) (NC II) Theme Parks (NC II)

16 4 sems 2 sems 2 sems

Handicraft Handicraft Handicraft
Handicraft
(Non-NC) (Non-NC)
(Non-NC) (Non-NC)
Woodcraft,
17 Fashion Accessories,
Needlecraft Basketry, Macrame Leathercraft
Paper Craft
2 sems 2 sems 2 sems 2 sems
* Students cannot take a specialization if they have not taken 40 hours of the subject in Grades 7 or 8.

K to 12 Home Economics – Front Office Services Curriculum Guide December 2013 * LO – Learning Outcome Page 22 of 22