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Part B What Are The Work Processes That Are Currently Automated in Their Organisation?

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lewin's model of change in an interview

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Part B What Are The Work Processes That Are Currently Automated in Their Organisation?

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bello adetoun more
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lewin's model of change in an interview

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PART B

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lewin's model of change in an interview

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15 views2 pages

Part B What Are The Work Processes That Are Currently Automated in Their Organisation?

Uploaded by

bello adetoun more
lewin's model of change in an interview

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PART B

What are the work processes that are currently automated in their organisation?

According to the interviewee, there are myriads of work processes in the organization she
worked all which relate directly with each department. For instance, the account and finance
department have different work processes from the Information Technology (IT) department.
As a means to enhance work effectiveness, efficiency and automation in the organisation as
a whole, the organisation automated the increment and digitalisation of all the processes
used in receiving information in the organisation regardless of the department. The
organisation is a news agency and receiving information used to be manual same as
sourcing for information but in order to ensure efficiency and automation in their mode of
data collection, the organisation changed all the process of data collection from using just
newspapers to receiving them on the digital platform. The company also incorporated the
use of social media platforms to source and gather information instead of the usual paper
and pencil or manual way. Looking at this mode of data collection, it has greatly improved
the news agency’ ability to provide information to the public on real time basis and when
needed leading to organisational productivity and efficiency.

What are their experiences of Lewin’ model of change in their place of work?

The interviewer was able to explain their point of view and experience of the Lewin’s model
of change in the aspect of the unfreezing stage. This stage of the Lewin’s model faces
resistance and that is the same issue with the interviewee. For instance, the interviewer
asked the interviewee about their experience with the Lewin model in their work place and
their response was

“When the new information about automation of news and information collection was sent to
all in the organisation, it met a lot of resistance. As you know, I am working in the local
government where most of the staff are elderly people”.

The interviewer mentioned that the new norm of automation of information met resistance to
its acceptance due to the fact that most of the employees are old and they preferred the old
way they work and not that which the new human resource wants to incorporate. The new
HR was a much younger personnel hence, wants the use of automated processes that will
enhance work activities and processes in the organisation in order to enhance performance
and eradicate the old processes that were not effective and in tune with the world of work
and technology. The interviewer specifically mentioned that

“So, these were the factors, factors like late information, slow news production and response
time all contributed and influenced change in the organisation”.
Is Lewin’ model still valid?

The interviewee expressly stated that

“Yes, it is very much valid because as at when I resigned, the processes incorporated were
still in place and everything we were doing was much smoother”.

This is an indication from the interviewee that the Lewin’ model is valid and effective in
organisational processes and enhancing effective change management. The interviewee
stated that all stages of the Lewin’s model were incorporated even though the unfreezing
stage came with a lot of struggles and resistance from elderly employees but in due course
and time, despite not being easy to implement, all work processes became digitalised. The
refreezing stage in the organisation ensured that all processes put in place did not go back
to status quo hence, the employees were trained and awareness of the processes in the
company was done through workshops. Most of the employees were trained on how to
efficiently use Microsoft excel and other Microsoft 365 packages in order to completely
eradicate the paper mode of information collection.

How are the students interviewed preparing themselves for the work of the future?

From the interview, the student emphasised on keeping trends with technology to prepare
for the work of the future. Technology keeps growing and replacing old means of doing
things hence, in preparing for the future, the student is increasing their knowledge by
furthering their education to increase and grow in depth knowledge. Furthermore, the
students are learning to accept change and not be resistant in any form towards change in
organisational work processes.

Conclusion

From the student’s interview, they stated that every organisation should implement the
Lewin’s model of change in their processes if they are yet to because not implementing it
shows that they are not on track and evolving with the growth and change in technology,
organisational growth and future work processes. Also, the students suggested that
organisations are advised to implement the Lewin’ model of change in their organisation
because it shows their level of growth and learning curve as an organisation in the global
change environment.

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