IT Operations

The 3 types of teams in the product operating model

Understanding the distinct roles of product, platform, and services teams is key to unlocking the full potential of a product operating model.

By Michael Bertha

Mar 10, 20255 mins

Business OperationsIT Operations

Articles

Embrace your future of work with Windows 11

Nov 01, 2024 5 mins

IT OperationsProject Management

A comparative assessment of digital transformation in Italy

Italy’s AMA and Molteni are each pursuing ambitious digital transformation plans. But despite deploying a wide range of tech and AI-focused solutions, human oversight prevails, with the company CIOs prioritizing corporate culture during each stage of change.

By Patrizia Licata

Apr 24, 2024 8 mins

Business IntelligenceCIOChange Management

AI adoption accelerates as enterprise PoCs show productivity gains

CIOs are increasingly exploiting custom AI stacks and new features in line with business software to automate and streamline business processes — with a few caveats.

By Robert Mitchell

Apr 03, 2024 10 mins

CIOGenerative AIICT Partners

Generative AI takes center stage in latest ServiceNow release

ServiceNow’s Washington DC platform release looks to take on management responsibilities for generative AI.

By Jon Gold

Mar 20, 2024 3 mins

Generative AIITSMServiceNow

For IT leaders, operationalized gen AI is still a moving target

The blistering pace of advancement in generative AI leaves companies struggling to effectively implement and measure the technology, while guarding against bias and risk.

By Maria Korolov

Feb 28, 2024 15 mins

CIOData ArchitectureGenerative AI

Atos calls for help after plan to raise new capital falters

The IT services company is running out of options as it seeks to refinance debts and sell off parts of its business.

By Peter Sayer

Feb 05, 2024 3 mins

IT OperationsManaged IT Services

How AIOps can help reduce costs and drive economic efficiencies

From identifying emerging issues to remediating and preventing them, AIOps can help IT teams improve service health.

By Jeff Miller

Jan 31, 2024 4 mins

IT Operations

How Starlink transformed tech operations for Journey Beyond

Remote Australia is a major drawcard for travelers looking to disconnect and recharge. But to run technical operations, that asset of remoteness also creates many logistical problems that have been difficult to solve — until now.

By Jeremy Daniel

Jan 04, 2024 6 mins

Business ContinuityCIOInternet Service Providers

Don’t make the biggest mistake in application modernization projects

By Aaron Goldberg

Oct 17, 2023 4 mins

Emerging TechnologyEnterprise ApplicationsIT Operations

CIOs set their agendas to achieve IT’s ultimate balancing act

Ensuring operational excellence versus accelerating business growth has long been a conundrum (and trade-off) for IT. Greater prominence and honed IT strategies have today’s IT leaders better positioned to finally strike the right balance.

By Esther Shein

Oct 09, 2023 12 mins

IT LeadershipIT StrategyInnovation

Salesforce IT injects generative AI to ease its massive datacenter migration

Shifting 200,000 servers from CentOS to RHEL, the SaaS giant is enlisting gen AI to help handle the health and telemetry of its operations infrastructure in real-time.

By Paula Rooney

Oct 06, 2023 6 mins

Artificial IntelligenceGenerative AIRed Hat

How Mapfre gets cloud to coexist with its tech model ambitions

Cloud is a main enabler Mapfre relies on in its digital modernization process. Vanessa Escrivá, the multinational insurance company’s corporate director of technology, explains the three pillars of the company's strategic plan, and the roles investment, talent, and AI play.

By Esther Macías

Sep 20, 2023 9 mins

CIODatabase DesignInsurance Industry