feature7 signs it’s time to modernize your IT systemsCreaky, outdated, and obsolete IT systems burden the entire enterprise. 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By Martin Bayer Oct 22, 2024 6 minsTechnology IndustrySAPERP SystemsnewsAcumatica tweaks its cloud ERP for professional services firmsWith “editions” of its ERP already available for several industries, Acumatica has released a new edition offering mid-sized professional services firms key functions such as time management.By Anirban Ghoshal Oct 17, 2024 2 minsFinance and Accounting SystemsProfessional ServicesEnterprise ApplicationsnewsBMC to split into two independent organizationsGartner analyst wonders if the eventual plan is to sell each off to different buyers.By Paul Barker Oct 09, 2024 4 minsEnterprise ApplicationsnewsOracle adds agentic AI to Fusion Cloud CXNew AI-powered capabilities in Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service promise to automate around-the-clock customer care.By Thor Olavsrud Oct 09, 2024 4 minsOracleArtificial IntelligenceEnterprise ApplicationsnewsSAP Build gains AI capabilities to help build autonomous agentsBy year-end, Joule Studio in SAP Build will offer a dedicated environment for developers to create and manage custom skills for the AI copilot.By Lynn Greiner Oct 08, 2024 1 minGenerative AIArtificial IntelligenceEnterprise ApplicationsnewsSAP launches collaborative AI agents, adds Knowledge GraphThe company promises that its AI copilot, Joule, will support 80% of its most-used business tasks by year end.By Lynn Greiner Oct 08, 2024 6 minsSAPGenerative AIArtificial IntelligencefeatureWhat is RPA? A revolution in business process automationMore CIOs are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning, and governance if it's to bolster the business, experts say.By Thor Olavsrud and Clint Boulton Oct 04, 2024 12 minsBPM SystemsIT StrategyArtificial IntelligencenewsMicrosoft joins SAP, Oracle in setting sunset date for legacy ERP supportThe end of the road approaches for Dynamics GP as Microsoft pushes users towards its cloud offerings and the lure of AI. Analysts agree it’s time to make the switch.By Lynn Greiner Sep 26, 2024 7 minsMicrosoftOracleSAP Show more Show less View all Resources whitepaper Why AI trust and security are crucial for SMBs in today’s customer experience More SMBs are looking to infuse AI into their CX strategies as they compete against larger enterprises for new business while also keeping their current customers coming back. 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