JP7366814B2 - Information processing device, information processing method, and information processing program - Google Patents

Description

The present invention relates to an information processing device, an information processing method, and an information processing program.

Recently, there has been an increasing demand for automatic application operation called RPA (Robotic Process Automation). Such RPA has automation tools to automate its operations. Specifically, by registering (defining) multiple operations by the user and executing the registered operations, it is possible to easily execute the stylized operations from the second time onwards. .

This is partly due to movements such as work style reform, and there is a desire to promote the automation of routine tasks. Definitions are required for automatic operation of applications, and ease of creation of definitions and flexibility of automatic operation are required. Conventionally, as a system using RPA, there is, for example, Patent Document 1.

Japanese Patent Application Publication No. 2020-9279

However, in Patent Document 1, it is possible to continue the operation even if an unexpected confirmation or warning message is displayed during automatic operation, it is possible to prevent the continuation of unauthorized data input, and furthermore, it is possible to automatically perform automatic operation at a low cost. There is nothing written about creating and maintaining operation definitions.

The present invention has been made in view of the above, and allows the operation to continue even if an unexpected confirmation or warning message is displayed during automatic operation, and prevents the continuation of unauthorized data input. Furthermore, it is an object of the present invention to provide an information processing device, an information processing method, and an information processing program that can create and maintain automatic operation definitions at low cost.

In order to solve the above-mentioned problems and achieve the objects, the present invention provides an information processing device including a control unit, wherein the control unit executes automatic operations on messages according to a definition that defines a series of operations. a detection means for detecting the appearance of a message during automatic operation of the automatic operation means; a determination means for determining the content of the detected message; and an automatic answering means for automatically responding according to the content of the determined message. It is characterized by having the following.

Further, according to one aspect of the present invention, the automatic operation may be an automatic operation based on RPA (Robotic Process Automation).

Further, according to one aspect of the present invention, when the content of the message is determined by the determination means to be a confirmation or warning message, the automatic response means may decide to automatically respond and continue the process. .

Further, according to one aspect of the present invention, when the content of the message is determined by the determination means to be an error message, the automatic operation may be terminated.

Further, according to one aspect of the present invention, the storage unit includes a master in which a reply is set for each message content, and the automatic reply means automatically provides a reply based on the settings of the master. Good too.

Further, according to one aspect of the present invention, in the master answer setting, it is possible to specify a combination of one or more of the title, icon, and background color, and a complete match or partial match condition as properties. You can decide to do so.

Further, according to one aspect of the present invention, the application may be a business application.

Further, in order to solve the above-mentioned problems and achieve the objects, the present invention provides an information processing method executed by an information processing device including a control unit, which includes a series of operations executed by the control unit. a detection step of detecting the appearance of a message during an automatic operation of an automatic operation means that executes an automatic operation on an application; a determination step of determining the content of the detected message; and a determination step of determining the content of the detected message. The method is characterized by including an automatic answering step of automatically giving an answer according to the content.

Further, in order to solve the above-mentioned problems and achieve the objects, the present invention provides an information processing program to be executed by an information processing apparatus including a control section, the control section prescribing a series of operations. a detection step of detecting the appearance of a message, a determination step of determining the content of the detected message, and a determination step of determining the content of the determined message during automatic operation of an automatic operation means that executes an automatic operation on the application according to the defined definition. The present invention is characterized by an information processing program for executing an automatic answering step for automatically giving an answer in response to a response.

According to the present invention, it is possible to continue the operation even if an unexpected confirmation or warning message is displayed during automatic operation, it is possible to prevent the continuation of unauthorized data input, and furthermore, the automatic operation can be performed at low cost. This has the effect of making it possible to create and maintain definitions.

FIG. 1 is a diagram showing an example of an operation definition. FIG. 2 is a diagram showing an example of a message box. FIG. 3 is a diagram showing an example of a tool tip. FIG. 4 is a diagram showing an example of a message area. FIG. 5 is a diagram for explaining various messages. FIG. 6 is a diagram showing an example of a business system for registering product shipping information. FIG. 7 is a diagram showing an example (an example of a business system) in which multiple definitions are required depending on the appearance timing of a message. FIG. 8 is a diagram showing a processing image of this embodiment. FIG. 9 is a block diagram showing an example of the configuration of an information processing device according to this embodiment. FIG. 10 is a diagram for explaining an example of an automatic operation for setting values in items A, B, and C of a box, and an example of detecting and determining a message and automatically responding. FIG. 11 is a flow diagram showing detailed processing of automatic answer processing. FIG. 12 is a diagram showing a search dialog. FIG. 13 is a diagram for explaining the response method determination and message management method. FIG. 14 is a diagram for explaining pre-operation verification. FIG. 15 is a diagram for explaining the effects of the present invention.

Embodiments of an information processing device, an information processing method, and an information processing program according to the present invention will be described in detail below based on the drawings. Note that the present invention is not limited to this embodiment.

[1. overview]
Recently, there has been an increasing demand for automatic application operation called RPA (Robotic Process Automation). This is partly due to movements such as work style reform, and there is a desire to promote the automation of routine tasks.

Such RPA has automation tools to automate its operations. Specifically, by registering (defining) multiple operations by the user and executing the registered operations, it is possible to easily execute the stylized operations from the second time onwards. .

Such RPA requires definition by the user, and requires ease of definition creation and flexibility in automatic operation.

FIG. 1 is a diagram showing an example of an operation definition. In the example of the operation definition shown in FIG. 1, the contents are (1) set a value to A, (2) set a value to B, and (3) set a value to C for a business system.

Messages are essential in business. Business systems generally display some kind of message to users. It is not realistic to eliminate messages from systems that are handled by humans. The systems that are subject to automatic operation are basically those that were handled manually, and are similar to this.

There are various media for messages sent by business systems. As a characteristic of business systems, messages may be output from applications to users. Main message media include message boxes (dialogs), message areas/tool tips, error pages, etc., but the present invention is not limited thereto.

Additionally, messages can be divided into those that require a response from the system user and those that do not. This embodiment will be described using the following items as examples of media for each message. A message box is an item that displays a message that requires a user's response. Items that display messages that do not require a response from the user are designated as tool tips or message areas. FIG. 2 is a diagram showing an example of a message box. FIG. 3 is a diagram showing an example of a tool tip. FIG. 4 is a diagram showing an example of a message area.

Messages issued by applications have various patterns and timings. An example of a message that requests a response from the user and a message that does not are explained below. Furthermore, messages requesting answers can be further classified into three types depending on the purpose of the message.

FIG. 5 is a diagram for explaining various messages, and shows an example of a message that requests a response from the user (an answer example is also shown) and an example of a message that does not require a response from the user.

FIG. 5A shows an example of a confirmation message (a message mainly for the purpose of obtaining confirmation from the user). For example, the first line contains the system name "Order Entry", the item name "Registration Button", the example message "Register. Are you sure?", and the example answer "Yes or No".

FIG. 5B shows a warning message (a message that does not cause any problems with registration, but is mainly issued to prevent input errors). For example, the first line has the system name "Order entry", the item name "Number of orders", an example message "Exceeds the number in stock", and an example answer "OK".

FIG. 5C shows an error message (a message that indicates a problem that will prevent the system from continuing). For example, the first line contains the system name "Order Entry", the item name "Registration Button", the message example "Required field is blank", and the answer example "OK".

FIG. 5(D) shows an example of an error message (a message that suggests a problem that the system cannot continue) as an example of a message that does not require a response from the user. For example, the first line contains the system name "Order Entry", the item name "Number of Orders", and the message example "Please enter a number".

During automatic operation of an application, input values are checked, and a message may or may not appear. During automatic application operation, input values are generally read from Excel, etc. (not limited to Excel, but also data files such as csv, txt, XML, etc.). Therefore, although the input value can be changed even with the same definition, the application waits for the input value to be checked, and the presence or absence of the message changes.

FIG. 6 is a diagram showing an example of a business system for registering product shipping information. In FIG. 6, the number of products shipped is entered in item A. For example, if the value of A is set to "10", the screen will not change. On the other hand, if the value of A is set to "100", a warning message box will appear on the screen.

The automatic operation tools described above have the following problems (1) to (3).

(1) Automatic operation malfunctions due to an unexpected message.
Automated operation tools may become inoperable and stop due to unexpected messages. On the other hand, there is a risk of continuing the operation screen even if an error occurs and creating incorrect data. Therefore, detecting and discriminating messages has become a challenge.

(2) The amount of definitions increases depending on the response pattern of the message.
There are many messages issued by business systems, and the answers change accordingly. Since automatic operation tools only execute defined operations, it is necessary to create separate definitions for each answer pattern for one program, depending on the input values.

FIG. 7 is a diagram showing an example (an example of a business system) in which multiple definitions are required depending on the appearance timing of a message. In the example of a business system in FIG. 7, items A and B are items that issue a warning message if a value above a certain value is entered. In this case, Definition 1: Set the value "10" to A, set the value "10" to B, set the value to the next item, etc., Definition 2: Set the value "100" to A, Answer OK to the message, set the value "10" to B, set the value to the next item, etc., Definition 3: Set the value "10" to A, set the value "100" to B, to the message If you answer OK and set the value for the next item, you need to define Definition 4, which requires multiple definitions.

(3) It is necessary to determine which definition to use depending on the input value.
As the amount of definitions increases, it becomes necessary to manage input values and their corresponding definitions. This may cause an increase in costs when using it or a mistake in determining the definition to be used.

In order to solve these problems (1) to (3), in this embodiment, during automatic operation, a message is detected and determined before screen operation processing, and an automatic response is performed. More specifically, (1) detecting the appearance of messages such as warnings and errors during automatic application operation using RPA, (2) determining the content of the detected messages, and (3) automatically responding to preset responses. Do it with FIG. 8 is a diagram showing an example of a processing image of this embodiment. In FIG. 8, when the appearance of a message box is monitored and a value is set in A, if the message box does not appear, the process proceeds to the next process of setting the value of B, and if the message box appears, then , the automatic response is performed so that the message box disappears so that you can move on to the next operation. This eliminates the need to branch the definition depending on the presence or absence of a message box.

According to this embodiment, (1) during automatic operation, even if an unexpected warning is displayed by definition, it is possible to continue. (2) Unauthorized operations caused by automatic operations can be avoided. Specifically, automatic operation can be stopped by detecting an error message or the like, thereby preventing the continuation of unauthorized data input. (3) Automatic operation definitions can be created and maintained at low cost. Specifically, response patterns can be managed and implemented separately from the definition of automatic operations. This makes it possible to reduce the complexity of definitions and reduce management costs.

[2. composition]
The configuration of information processing apparatus 100 according to this embodiment will be described with reference to FIG. 9. FIG. 9 is a block diagram showing an example of the configuration of information processing device 100 according to this embodiment.

Information processing device 100 is a commercially available desktop personal computer. Note that the information processing device 100 is not limited to a stationary information processing device such as a desktop personal computer, but may also be a portable type such as a commercially available notebook personal computer, a PDA (Personal Digital Assistant), a smartphone, or a tablet personal computer. It may also be an information processing device.

As shown in FIG. 9, the information processing device 100 includes a control section 102, a communication interface section 104, a storage section 106, and an input/output interface section 108. Each unit included in the information processing device 100 is communicably connected via an arbitrary communication path.

The communication interface unit 104 communicatively connects the information processing device 100 to the network 300 via a communication device such as a router and a wired or wireless communication line such as a dedicated line. The communication interface unit 104 has a function of communicating data with other devices via a communication line. Here, the network 300 has a function of connecting the information processing device 100 and the server 200 so that they can communicate with each other, and is, for example, the Internet or a LAN (Local Area Network). Note that data stored in the storage unit 106, which will be described later, may be stored in a server.

An input device 112 and an output device 114 are connected to the input/output interface unit 108 . As the output device 114, in addition to a monitor (including a home television), a speaker or a printer can be used. As the input device 112, in addition to a keyboard, a mouse, and a microphone, a monitor that cooperates with the mouse to realize a pointing device function can be used. Note that in the following description, the output device 114 may be referred to as a monitor 114, and the input device 112 may be referred to as a keyboard 112 or a mouse 112. Furthermore, an operation performed by the user on the screen (GUI, etc.) of the output device (monitor) 114 using the input device 112 may be simply referred to as a "user operation."

The storage unit 106 stores various databases, tables, files, and the like. The storage unit 106 stores a computer program for giving instructions to a CPU (Central Processing Unit) to perform various processes in cooperation with an OS (Operating System). As the storage unit 106, for example, a memory device such as a RAM (Random Access Memory) or a ROM (Read Only Memory), a fixed disk device such as a hard disk, a flexible disk, an optical disk, etc. can be used.

The storage unit 106 includes a definition file 106a, a master 106b, and the like. The definition file 106a is for storing a definition that defines a series of operations for the automatic operation unit 102a to automatically operate the business system (business application) 102e. The master 106b is a master for storing data that the automatic answering section 102d refers to when giving an automatic answer.

The control unit 102 is a CPU or the like that controls the information processing device 100 in an integrated manner. The control unit 102 has an internal memory for storing control programs such as an OS, programs specifying various processing procedures, required data, etc., and performs various information processing based on these stored programs. Execute. Functionally, the control unit 102 includes an automatic operation unit 102a, a detection unit 102b, a determination unit 102c, an automatic response unit 102d, and a business system (business application) 102e.

The automatic operation unit 102a, the detection unit 102b, the determination unit 102c, and the automatic response unit 102d are incorporated into the above-mentioned RPA to perform automatic operation and message detection, determination, and automatic response. The control unit 102 that executes business applications stored in the storage unit 106 is functionally and conceptually expressed as a “business system 102e.” In addition to being incorporated into RPA, it may also be incorporated into other automatic operation tools such as RDA (Robotic Desktop Automation).

The automatic operation unit 102a executes automatic operations on the business system 102e according to definitions that specify a series of operations on the business system 102e, which are registered in the definition file 106a.

The detection unit 102b detects messages that appear during execution of automatic operation by the automatic operation unit 102a.

The determining unit 102c determines the content of the message detected by the detecting unit 102b.

The automatic response unit 102d automatically responds with the content registered in advance in the master 106b, for example, according to the content of the message determined by the determination unit 102c.

The business system 102e can use various business systems, and is, for example, a business system that registers product shipping information.

[3. Specific example of processing]
A specific example of the processing of the control unit 102 of the information processing device 100 in this embodiment will be described with reference to FIGS. 9 to 15.

In the following explanation, an automatic operation for setting values in items A, B, and C of a box will be explained as an example. FIG. 10 is a diagram for explaining an example of an automatic operation for setting values in items A, B, and C of a box, and an example of detecting and determining a message and automatically responding.

FIG. 10(A) shows an example of a box. FIG. 10(B) shows the definition of the automatic operation executed by the automatic operation unit 102a, FIG. 10(C) is a flow diagram of the entire RPA process, and FIG. 10(D) shows detailed processing of each set process. ing.

In FIG. 10(C), the entire RPA process includes a process of setting a value to A (step S1), a process of setting a value to B (step S2), and a process of setting a value to C (step S3). .

Details of the process for setting each value are shown in FIG. 10(D). Although FIG. 10D shows detailed processing for setting a value in A, similar processing is performed for setting values in B and C. In FIG. 10(D), automatic answer processing (step S11), processing to focus on A (step S12), processing to verify before operation of A (step S13), processing to input a value to A (step S14), A process of moving the focus to an item (step S15) is performed.

FIG. 11 is a flowchart showing detailed processing of the automatic answer processing (step S11) in FIG. In automatic response processing, the message is determined before operation and appropriate processing is performed. Specifically, a determination process is implemented before each screen operation process. This is implemented before the operation in order to avoid that the automatic answer answers first and the message in the definition fails because it is also possible to enter the answer to the message in the definition. . Therefore, there is no automatic response execution for message responses within the definition. Also, if an error message is displayed, the automatic operation process is terminated. Furthermore, if a confirmation or warning message is displayed, it will be automatically answered and processing will continue.

In FIG. 11, when the automatic answer process is started, the detection unit 102b first checks the existence of a tooltip (step S21), and if there is a tooltip (“Yes” in step S21), the determination unit 102c determines the type of message (step S24), and if there is no tool tip (“none” in step S21), the process moves to step S22.

In step S24, if the message type is an error message, the process ends, and if the message is other than an error message, the process moves to step S22.

In step S22, the detection unit 102b checks the existence of a message area, and if the message area exists (“Yes” in step S22), the determination unit 102c determines the type of message (step S25). If the message area does not exist (“None” in step S22), the process moves to step S23.

In step S25, if the message is an error message, the process ends; if the message is other than an error, the process moves to step S23.

In step S23, the detection unit 102b checks the existence of a dialog other than the operation target screen, and if a dialog other than the operation target screen exists (“Yes” in step S23), the determination unit 102c determines the type of dialog. On the other hand, if there is no dialog other than the operation target screen ("none" in step S23), the automatic response process is ended (step S31).

The reason why the type of dialog is determined here is that there are dialogs other than message boxes in the business system 102e. For example, there is a search dialog as shown in FIG. Therefore, after determining the type of dialog, the type of message is determined.

In step S26, if the dialog type is other, the process is ended (step S32), and the execution of RPA itself is interrupted without performing subsequent set processing. On the other hand, if the type of dialog is a message box, the determination unit 102c determines the type of message (step S27).

In step S27, if the message type is an error message, the process ends (step S32), whereas if the message type is other than an error message, the automatic answering unit 102d determines the answering method (step S28). ).

In step S28, if the process is to be interrupted, the process is ended (step S32), while if the answer is to be answered, the automatic answering unit 102d performs pre-operation verification (step S29). In pre-operation verification, it is verified whether the button to be pressed can be operated. For example, when the OK button is set to be pressed and the OK button is not displayed, an error occurs.

In step S29, if the pre-operation verification is NG, the process ends (step S32), while if the pre-operation verification is OK, an automatic answer is given (step S30), and a dialog may appear continuously. Therefore, the process returns to step S23 and the dialog is re-determined.

FIG. 13 is a diagram for explaining the response method determination and message management method in step S28 of FIG. 11. In FIG. 13, in determining the response method, for example, processing interruption or response may be determined according to individual settings for each message (message management data) registered in the master 106b. For example, in the case of Yes/OK/No/Cancel, the set button is pressed (answer). In the case of Stop, an error log is output and processing is interrupted.

FIG. 13A is a diagram illustrating an example of message master management. Message management data as shown in FIG. 13(A) may be stored in the master 106b. The message management data may include data on the message type, designated item ID, property ID, property value, and response content. For example, the first line shows the message type "Warning", the specified item ID "AAA_Mbox", the property ID "Text", the property value "〇〇〇, do you want to continue?", and the answer "Yes". It has become.

Messages that do not apply to the above may have default settings. As a default setting, for example, Yes or OK: Press the displayed button of "Yes" or "OK" (answer). No or Cancel: Press the displayed button of “No” or “Cancel” (answer). In the case of Stop, an error log is output and processing is interrupted.

An example of message type classification will be explained. In the example of master management, determination can be made based on complete message matching. Message classification can also be determined by the status of the following items. For example, the message content (exact match, partial match), item title, item icon, item background color, etc. FIG. 13(B) is a diagram showing another example of message management data.

FIG. 14 is a diagram for explaining the pre-operation verification in step S29 of FIG. 11. In the pre-operation verification, a determination process is executed to determine whether the item is in an operable state before the screen is operated. In FIG. 14, an example of pressing the OK button will be described. In the determination process, first, it is determined whether the item exists (step S41), and if the item exists, the process ends (NG determination). If the item does not exist, it is determined whether it is a hidden item (step S42), and if it is a hidden item, the process ends (determined as NG). If it is not a hidden item, it is determined whether or not it is a read-only item (step S43), and if it is a read-only item, the process is ended (determined as NG). If it is not a dedicated read item, it is determined that the item is in an operable state (determined as OK), and an automatic response is performed by pressing the OK button (S30 in FIG. 11).

As described above, according to the present embodiment, the detection unit 102b detects the appearance of a message during the automatic operation of the automatic operation unit 102a that executes automatic operations on an application according to the definition that defines a series of operations. , a determination unit 102c that determines the content of the detected message, and an automatic response unit 102d that automatically responds according to the content of the determined message, so that unexpected confirmations and warnings can be avoided during automatic operation. The operation can be continued even if a message is displayed, it is possible to prevent the continuation of unauthorized data input, and furthermore, it is possible to create and maintain automatic operation definitions at low cost.

More specifically, the following effects (1) to (3) are achieved.
(1) Messages can be detected and unauthorized operations caused by automatic operations can be avoided. Detection of messages before automatic operation can prevent outages due to unexpected messages. Additionally, errors that would prevent the application from continuing to operate can be identified from the messages. This makes it possible to avoid fraudulent operations and creation of fraudulent data by automatic operations.

(2) It becomes possible to create robots that can respond to various messages at low cost. For example, as shown in FIG. 15, message types and responses to messages can be managed separately from definitions. Therefore, implementation is possible regardless of the presence or absence of messages, and there is no need to create multiple definitions for one program.

(3) There is no need to use different definitions depending on the input value. By eliminating the need to use different definitions, it is possible to reduce the management cost of multiple definitions, work costs and mistakes during use.

[4. Other embodiments]
In addition to the embodiments described above, the present invention may be implemented in various different embodiments within the scope of the technical idea described in the claims.

For example, among the processes described in the embodiments, all or part of the processes described as being performed automatically can be performed manually, or the processes described as being performed manually can be performed manually. All or part of the process can also be performed automatically using known methods.

In addition, unless otherwise specified, information including processing procedures, control procedures, specific names, parameters such as registered data and search conditions for each process, screen examples, and database configurations shown in this specification and drawings are included. It can be changed arbitrarily.

Further, regarding the information processing device 100, each illustrated component is functionally conceptual, and does not necessarily need to be physically configured as illustrated.

For example, the processing functions provided in the information processing device 100, especially each processing function performed by the control unit 102, may be realized in whole or in part by a CPU and a program interpreted and executed by the CPU. Alternatively, it may be realized as hardware using wired logic. Note that the program is recorded on a non-temporary computer-readable recording medium containing programmed instructions for causing the information processing device to execute the processing described in this embodiment. Machine read to 100. That is, a storage unit such as a ROM or an HDD (Hard Disk Drive) stores a computer program that cooperates with an OS to give instructions to a CPU and perform various processes. This computer program is executed by being loaded into the RAM, and constitutes a control unit in cooperation with the CPU.

Further, this computer program may be stored in an application program server connected to the information processing device 100 via an arbitrary network, and all or part of it may be downloaded as necessary. be.

Further, a program for executing the processing described in this embodiment may be stored in a non-temporary computer-readable recording medium, or may be configured as a program product. Here, the "recording medium" includes a memory card, a USB (Universal Serial Bus) memory, an SD (Secure Digital) card, a flexible disk, a magneto-optical disk, a ROM, an EPROM (Erasable Programmable Read Only Memory), and an EE. PROM (registration Trademark) (Electrically Erasable and Programmable Read Only Memory), CD-ROM (Compact Disk Read Only Memory), MO (Magneto-Optical disk) ), DVD (Digital Versatile Disk), Blu-ray (registered trademark) Disc, etc. shall include any “portable physical medium”.

Further, a "program" is a data processing method written in any language or writing method, and does not matter in the form of source code or binary code. Note that a "program" is not necessarily limited to a unitary structure, but may be distributed as multiple modules or libraries, or may work together with separate programs such as an OS to achieve its functions. Including things. Note that well-known configurations and procedures can be used for the specific configuration and reading procedure for reading the recording medium in each device shown in the embodiments, and the installation procedure after reading.

Various databases and the like stored in the storage unit 106 are storage means such as memory devices such as RAM and ROM, fixed disk devices such as hard disks, flexible disks, and optical disks, and various databases used for various processing and website provision. Stores programs, tables, databases, web page files, etc.

Further, the information processing device 100 may be configured as an information processing device such as a known personal computer or a workstation, or may be configured as the information processing device to which any peripheral device is connected. Further, the information processing device 100 may be implemented by installing software (including programs, data, etc.) that allows the device to implement the processing described in this embodiment.

Furthermore, the specific form of dispersion and integration of devices is not limited to what is shown in the diagram, and all or part of them can be functionally or physically divided into arbitrary units according to various additions or functional loads. It can be configured in a distributed/integrated manner. That is, the embodiments described above may be implemented in any combination, or the embodiments may be implemented selectively.

100 Information processing device 102 Control unit 102a Automatic operation unit 102b Detection unit 102c Judgment unit 102d Automatic response unit 102e Business system (business application)
104 Communication interface section 106 Storage section 106a Definition file 106b Master 108 Input/output interface section 112 Input device 114 Output device 200 Server 300 Network

Claims (7)

An information processing device including a control unit ,
The control unit includes:
It is configured so that you can access the master where answers are set for each message content.
Detection means for detecting the appearance of a message during automatic operation of an automatic operation means that executes automatic operation of an application according to a definition specifying a series of operations;
determining means for determining the content of the detected message;
automatic answering means that automatically answers according to the content of the determined message;
Equipped with
The automatic answering means automatically answers based on the settings of the master,
The information processing apparatus is characterized in that, in setting the master answer, it is possible to specify, as properties, a combination of one or more of a title, an icon, and a background color, and a complete match or partial match condition. The information processing apparatus according to claim 1, wherein the automatic operation is an automatic operation based on RPA (Robotic Process Automation). 3. The information processing apparatus according to claim 1, wherein when the determination means determines that the content of the message is a confirmation or warning message, the automatic response means automatically responds and continues the process. . 4. The information processing apparatus according to claim 1, wherein the automatic operation is terminated when the content of the message is determined to be an error message by the determining means. The information processing apparatus according to any one of claims 1 to 4 , wherein the application is a business application. An information processing method executed by an information processing device including a control unit, the method comprising:
The control unit includes:
It is configured so that you can access the master where answers are set for each message content.
executed by the control unit,
a detection step of detecting the appearance of a message during automatic operation of an automatic operation means that performs automatic operations on the application according to a definition specifying a series of operations;
a determination step of determining the content of the detected message;
an automatic reply step of automatically giving a reply according to the content of the determined message;
including;
In the automatic answer step, an answer is automatically made based on the settings of the master,
An information processing method characterized in that, in setting the master answer, a combination of one or more of a title, an icon, and a background color, and a complete match or partial match condition can be specified as properties. An information processing program to be executed by an information processing device including a control unit,
The control unit includes:
It is configured so that you can access the master where answers are set for each message content.
In the control section,
a detection step of detecting the appearance of a message during automatic operation of an automatic operation means that performs automatic operations on the application according to a definition specifying a series of operations;
a determination step of determining the content of the detected message;
an automatic reply step of automatically giving a reply according to the content of the determined message;
is an information processing program for executing
In the automatic answer step, an answer is automatically made based on the settings of the master,
An information processing program characterized in that, in setting the master answer, a combination of one or more of a title, an icon, and a background color, and a complete match or partial match condition can be specified as properties.

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