Displaying items by tag: Telecommunications Industry Ombudsman

"The current rules in the telecommunications sector are no longer fit for purpose," according to the Telecommunications Industry Ombudsman, and should be changed to improve consumer protections.

Internet problems have persisted for telco consumers in the three months to the end of March this year according to the latest quarterly complaints report from the Telecommunications Industry Ombudsman.

The Telecommunications Industry Ombudsman wants to take on the proposed role of Digital Platforms Ombudsman.

Residential consumers and small businesses lodged only 16, 310 complaints between July to September 2022, a decrease of 8.6% compared to the previous quarter and 23.9% compared to the same period last year, according to the Telecommunications Industry Ombudsman’s Quarter One Complaints Report.

Ensuring that consumers have reliable access to broadband, mobile and landline services, no matter where they live in Australia, is the focus for the upcoming 2022 Australian Communications Consumer Action Network (ACCAN) conference under the theme Better Basics.

The Telecommunications Industry Ombudsman yesterday released a report highlighting the key drivers behind complaints about mobile services.

Limni Enterprises, formerly known as Red Telecom, has been fined $450,000 for allegedly failing to pay $63,000 to seven customers.

Phone and internet complaints increased during the third financial quarter, the Telecommunications Industry Ombudsman's latest report says.

The Telecommunications Industry Ombudsman’s Quarter Two Complaints Report shows phone and internet complaints declined for the fifth consecutive period.

The Australian Communications Consumer Action Network has acknowledged how there is a need for accessible, proactive, and timely hardship assistance for communications consumers experiencing financial difficulties, as detailed in the latest Telecommunications Industry Ombudsman's latest systemic report.

Australia's Communications Alliance has welcomed the continuing trend of reduced volumes of telco-related complaints to the industry ombudsman.

The Telecommunications Industry Ombudsman’s (TIO) latest systemic investigation report "reveals the problems with telco sales practices that can lead to consumers signing up for products or services they don’t understand or need."

Australia's Communications Alliance has "welcomed the announcement by the Telecommunications Industry Ombudsman (TIO) that complaints dropped by 11.2% in the most recent quarter."

Difficulties recognising consumers impacted by family violence, and a better understanding of what a consumer needs to feel safe, are some of the challenges facing telcos when resolving phone and Internet problems, according to a report by the Telecommunications Industry Ombudsman.

Complaints about phone and Internet services decreased 4% in the last financial year ending 30 June 2020, but despite the drop residential consumers and small businesses still made 127,151 complaints to the Telecommunications Industry Ombudsman over the 12-months, according to the TIO’s 2019-20 annual report.

Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA) says a study it commissioned shows telco in-store sales staff may not be adequately checking that customers have the capacity to pay for the services they are purchasing.

Complaints about telco services by telecommunications consumers dropped nearly 14% in the three months of the January to March quarter this year, compared to the same quarter last year, according to the latest report from telecommunications lobby group Communications Alliance.

Residential consumers and small businesses made 32,441 complaints about phone and Internet services to the Telecommunications Industry Ombudsman (TIO) over three months between January to March this year - with a massive 70% of the complaints coming from users not having a working phone or Internet service.

There’s no letup in the work of the telecommunications consumer protection agency, the Telecommunications Industry Ombudsman, despite the coronavirus crisis forcing its own workers to work from home like millions of other Australians.

A new standard to mandate stronger identity verification processes before mobile numbers can be ported is being introduced in Australia as the Australian Communications and Media Authority (ACMA) steps up its fight against mobile number fraud.