Displaying items by tag: TIO annual report

Telecommunications industry body Communications Alliance has welcomed a further 16.5% fall in the volume of customer complaints to the Telecommunications Industry Ombudsman (TIO) at a time of “financial stress for many Australians”.

Complaints from phone and internet consumers decreased 16.5% in the last year ending 30 June 2023 but nearly half of complaints are now financially related, according to the Telecommunications Industry Ombudsman’s Annual Report 2022-23.

Complaints about phone and internet services decreased 6.1% in the last financial year ending 30 June 2021. During this period, residential consumers and small businesses made 119,400 complaints to the Telecommunications Industry Ombudsman (TIO), highlighted in the Annual Report 2020-21 published today.

Complaints about phone and Internet services decreased 4% in the last financial year ending 30 June 2020, but despite the drop residential consumers and small businesses still made 127,151 complaints to the Telecommunications Industry Ombudsman over the 12-months, according to the TIO’s 2019-20 annual report.