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Donald L. Ferrin

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2000 – 2009

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2009
[j3]
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Dan Jong Kim, Donald L. Ferrin, H. Raghav Rao:
Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration. Inf. Syst. Res. 20(2): 237-257 (2009)
2008
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Dan Jong Kim, Donald L. Ferrin, H. Raghav Rao:
A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decis. Support Syst. 44(2): 544-564 (2008)
2003
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Donald L. Ferrin, Kurt T. Dirks:
Special Issue: Trust in an Organizational Context: The Use of Rewards to Increase and Decrease Trust: Mediating Processes and Differential Effects. Organ. Sci. 14(1): 18-31 (2003)
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Dan Jong Kim, Donald L. Ferrin, H. Raghav Rao:
A study of the effect of consumer trust on consumer expectations and satisfaction: the Korean experience. ICEC 2003: 310-315
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Dan Jong Kim, Donald L. Ferrin, H. Raghav Rao:
Antecedents of Consumer Trust in B-to-C Electronic Commerce. AMCIS 2003: 21
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Dan Jong Kim, Ki-Young Lee, Doohwang Lee, Donald L. Ferrin, H. Raghav Rao:
Trust, Risk and Benefit in Electronic Commerce: What Are the Relationships? AMCIS 2003: 22
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Dan Jong Kim, Donald L. Ferrin, H. Raghav Rao:
An Investigation of Consumer Online Trust and Purchase-Repurchase Intentions. ICIS 2003: 353-365

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