In this study, the authors examined the findings and implications of the research on trust in
leadership that has been conducted during the past 4 decades. First, the study provides …

… Correspondence concerning this article should be addressed to Donald L. Ferrin, Lee
Kong Chian School of Business, Singapore Management University, 50 Stamford Road, …

Are trust and risk important in consumers' electronic commerce purchasing decisions? What
are the antecedents of trust and risk in this context? How do trust and risk affect an Internet …

Numerous researchers from various disciplines seem to agree that trust has a number of
important benefits for organizations, although they have not necessarily come to agreement on …

… Correspondence concerning this article should be addressed to Donald L. Ferrin, Lee
Kong Chian School of Business, Singapore Management University, 50 Stamford Road, …

Two studies were conducted to examine the implications of an apology versus a denial for
repairing trust after an alleged violation. Results reveal that trust was repaired more …

Trust and satisfaction are essential ingredients for successful business relationships in
business-to-consumer electronic commerce. Yet there is little research on trust and satisfaction in …

This study examines the trust repair implications of apologizing with an internal vs. external
attribution after a competence- vs. integrity-based trust violation. By considering theory …

We present three spiral reinforcement models that describe how mutual perceptions of
trustworthiness and/or mutual cooperation may develop in dyadic interpersonal and intergroup …

We test hypotheses asserting that reward structures—an omnipresent element of the work
context—have a strong influence on interpersonal trust, and we explore the cognitive and …