- Melbourne, Victoria, Australia
Ritesh Chugh
CQ University Australia, School of Engineering and Technology, Faculty Member
Research Interests:
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Australian post-secondary institutions have embraced the incorporation of Learning Management Systems (LMSs) into traditional classroom-based instruction and distance learning models. Given that an increasing number of Chinese students... more
Australian post-secondary institutions have embraced the incorporation of Learning Management Systems (LMSs) into traditional classroom-based instruction and distance learning models. Given that an increasing number of Chinese students are studying in Australia and that their experience of using LMSs in China may be very different from that in Australia, it is important to explore the issues in LMS implementation in the two countries. This literature review compares the use of LMSs in China and Australia with the aim of identifying some of the issues impacting their integration into the course offerings of post-secondary institutions in both countries. The review identifies seven main themes that influence the implementation of LMSs: LMS selection and non-financial factors; diversity of LMS deployment in Australia; the rise of MOOCs in China; the impact of culture on LMS usage; online learning and socialisation; learner and faculty expectations of online learning; and roadblocks to online learning. This review helps to identify and synthesise the issues that impact upon the ability of higher education institutions in Australia and China to integrate LMS technologies into their course offerings.
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Despite the adoption of social media in many business operations, evidence suggests that the usage of social media for project management activities is scarce. Through this literature review, the paper seeks to clarify the scope of the... more
Despite the adoption of social media in many business operations, evidence suggests that the usage of social media for project management activities is scarce. Through this literature review, the paper seeks to clarify the scope of the available knowledge, highlight the significance of new research agendas and address the principal reason for the limited use of social media in project management. A literature review was conducted to analyze the benefits of using social media in project management along with the areas in which it is used, the threats, barriers and enablers of social media adoption. Key areas where social media is used in project management include requirements management, communication management, policymaking, knowledge management and collaboration. Social media usage has shown to improve information sharing, engagement and relationships. Threats include a negative impact on reputation, employee productivity and information privacy. The reviewed literature highlights that the lack of a social media adoption strategy is the principal reason for the limited use of social media in project management. This study contributes to both the project management practice and literature by introducing a model for social media adoption in project management.
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The importance of transferring tacit knowledge transfer is acknowledged in the literature, but the usage of information technology for tacit knowledge transfer is not well researched. Through a mixed methods approach, employing an online... more
The importance of transferring tacit knowledge transfer is acknowledged in the literature, but the usage of information technology for tacit knowledge transfer is not well researched. Through a mixed methods approach, employing an online questionnaire and interviews, this study explored the perceptions of university academic staff with regards to information technology usage, specifically relating to the transfer of tacit knowledge. The study found a lack of specific tacit knowledge transfer technologies but relatively high use of communication tools, a need for training on the use of new information technology was identified and academic staff are generally quick to adapt to information technology. However, there appeared to be a lack of confidence in information technology for the transfer of tacit knowledge and staff willingness to use technology for sharing tacit knowledge was not high, exhibiting uncertainty. This study contributes to a better understanding of the usage of information technology for tacit knowledge transfer and its adaptability by university academics. The results of this study may stimulate future research by addressing sample size limitation and replication in a different organisational setting.
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There can be no doubt that technology has transformed the way education is delivered to people across the globe. We now live in an interconnected world where the traditional concept of formal learning, taking place in a single physical... more
There can be no doubt that technology has transformed the way education is delivered to people across the globe. We now live in an interconnected world where the traditional concept of formal learning, taking place in a single physical location, is becoming increasingly less relevant. Modern learners are becoming dissatisfied with the stand-and-deliver approach to education that dictates attendance times, learning venues, and modes of participation. The emergence of sophisticated communication technologies and mobile devices has enabled a new generation of information consumers to satisfy their demands for knowledge without the need to meet in a physical location. Software vendors, open-source developers, and educational institutions, cognizant of this development, have embraced systems that can facilitate the management of courses and engagement with students remotely. The technologies that facilitate the provision of courses over long distances are broadly termed “learning management systems” or “LMSs.” Learning management systems can be defined as web-based software platforms that provide an interactive online learning environment and automate the administration, organization, delivery, and reporting of educational content and learner outcomes.
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Technology has facilitated the rediscovery of traditional teaching methods by incorporating pedagogically useful features in a multidimensional environment. A by-product of the advancement in technology is social media – a dominant social... more
Technology has facilitated the rediscovery of traditional teaching methods by incorporating pedagogically useful features in a multidimensional environment. A by-product of the advancement in technology is social media – a dominant social interaction technology that has a plethora of uses. This chapter first considers the benefits of social media for tertiary education. It then outlines some uses of social media for tertiary education. This is followed by the challenges of social media for tertiary education. Guidelines for social media usage in tertiary education are then outlined. Tertiary education institutions should not lag behind and must progressively consider incorporating social media into teaching and learning activities.
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This paper explores an Indian state’s (Gujarat) tourism Facebook page with the intent of examining user engagement and interaction. Quantitative content analysis of Facebook posts over a one-year timeframe has been conducted, particularly... more
This paper explores an Indian state’s (Gujarat) tourism Facebook page with the intent of examining user engagement and interaction. Quantitative content analysis of Facebook posts over a one-year timeframe has been conducted, particularly looking at the multi-media type and the content posted. User engagement is determined by analysing likes, comments and shares on posts. Findings indicate that images form part of most posts, but videos tend to get more interaction with users. Facebook likes are not directly correlated to shares or comments. Comments and shares can be seen as a more reliable source of measuring engagement with users. Advertisements posts had the lowest engagement levels whereas development posts demonstrated the highest engagement levels. Social media managers, who are always keen to enhance user engagement and interaction with their Facebook pages, could utilise the findings to create posts that are related to customer interests to deliver more value. Link: https://www.inderscience.com/info/inarticle.php?artid=10104
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The threat profile of spyware is increasing rapidly when we consider the pervasiveness of computing in everyday life. The surreptitious nature of spyware can lead to information mining, data theft and exploitation of stolen data. This... more
The threat profile of spyware is increasing rapidly when we consider the pervasiveness of computing in everyday life. The surreptitious nature of spyware can lead to information mining, data theft and exploitation of stolen data. This article aims to explore the relationship between trust in the Internet and neglecting risks in downloading and installing free potentially spyware-infected software. This study found that trust can be viewed as an indirect function of ignorance and overconfidence through the mechanism of the calculated probability of risk. An enhanced model of trust, based on Li and Betts’ trust model has been proposed with two additional vectors. The inference drawn from the study is that in most users’ minds, the calculated or perceived risk is substantially less than the anticipated benefit of the software. The analysis shows that users trust the Internet when it comes to downloading and installing potentially spyware-infected software, although such nonchalant trust appears to be based on ignorance and over-confidence.
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Learning Management Systems (LMSs) are a vital software platform to deliver education and training courses online. They enable the creation, management and delivery of educational content making it easier for businesses of all sizes and... more
Learning Management Systems (LMSs) are a vital software platform to deliver education and training courses online. They enable the creation, management and delivery of educational content making it easier for businesses of all sizes and types to administer educational content. Like any system, LMS also needs to be user-friendly and easily usable. Usability is a measure of the degree to which users can use a product or system to effectively, efficiently, and satisfactorily achieve their objectives; this means that users will be trained quickly and efficiently if the degree of usability of LMS is high. This paper attempts to discover the essential usability factors, implementation and adoption issues and the barriers and enablers within the LMS domain, primarily in workplace settings. To achieve these aims, a review of the literature has been carried out by considering 23 research articles published between 2014 to 2018. The discussion highlighted current issues in the field, as well as gaps and possibilities for further research.
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In today's digital world, schools are expected to prepare students for the 21st century. Skills such as critical evaluation, problem-solving, collaborative working and online communication are required of 21st century learners. There are... more
In today's digital world, schools are expected to prepare students for the 21st century. Skills such as critical evaluation, problem-solving, collaborative working and online communication are required of 21st century learners. There are assumptions that young people who use technologies in the online environment already know how to use those skills for learning and the workplace. However, that is not necessarily true and some responsibility is on schools to develop skills and knowledge to enable students' success and better prepare them for future lives. The question investigated in this paper through a narrative review of the literature is, “Do Australian high school students have 21st century skills to equip themselves for the ever-changing global and connected world?” There is a strong logic for the teaching of these skills and capabilities in schools, so students are able to function effectively not only in the classroom but more importantly beyond the classroom.
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The challenge of too much screen time for youngsters represents an intriguing problem, which is hard to definitively solve. This article delves into some of the nuances of screen time, its benefits, problems and ways to manage it. Some... more
The challenge of too much screen time for youngsters represents an intriguing problem, which is hard to definitively solve. This article delves into some of the nuances of screen time, its benefits, problems and ways to manage it. Some guidelines that teachers and parents can use to tackle the issue of excessive screen time are outlined.
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This study explores the role of social media for fundraising by people in a foreign country, in the aftermath of the Nepal earthquake in 2015. The Nepalese community in Victoria (and other parts of Australia) geared up almost instantly... more
This study explores the role of social media for fundraising by people in a foreign country, in the aftermath of the Nepal earthquake in 2015. The Nepalese community in Victoria (and other parts of Australia) geared up almost instantly through Facebook to disseminate critical information and coordinate relief fundraising. Within two days of the earthquake, nearly 7000 people joined the Facebook page 'Victorians Stand Together for Nepal'. Content analysis of the Facebook page reveals that social media can be successfully used to drive fundraising in a disaster situation, particularly in geographically distributed populations. The page inspired thousands of people in Australia to donate over half a million dollars. Regular emotional pictorial posts on the page encouraged donations and a social network effect was evident. It was found that the Facebook page's focus on transparency, engagement, acknowledgement, encouragement and motivation were vital elements to the steady fundraising efforts.
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As organisational knowledge is greatly dependant on the tacit knowledge that its employees possess, it is important to pursue strategies that encourage sharing of employees' tacit knowledge. However, tacit knowledge sharing can be better... more
As organisational knowledge is greatly dependant on the tacit knowledge that its employees possess, it is important to pursue strategies that encourage sharing of employees' tacit knowledge. However, tacit knowledge sharing can be better promoted by understanding the barriers and enablers of tacit knowledge transfer. As universities are seen as the flag-bearers of knowledge creation and dissemination, this paper focuses on identifying the barriers and enablers of tacit knowledge transfer in universities. A qualitative research method was utilised for this study in which interviews of academics from four Australian universities were carried out. The reporting of data is based on a structured interpretative approach drawing demonstrative examples from the interview transcripts. The findings suggest that human, social and culture factors are addressed to ensure successful transfer of tacit knowledge. For effective transfer of tacit knowledge, universities need to create conditions that strengthen the enablers and suppress the barriers.
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This study sought students' views about e-exams at CQUniversity with its multiple campus locations. Data were gathered by conducting four focus group interviews with students enrolled at three different courses. After completing the... more
This study sought students' views about e-exams at CQUniversity with its multiple campus locations. Data were gathered by conducting four focus group interviews with students enrolled at three different courses. After completing the e-exams consisting of short-answers and essay-type questions, the students participated in a focus group interviews. They were asked their views of the current e-exams software, the benefits and challenges and the prospects of e-exams. The students reported the ineffectiveness of the software particularly with the navigation system, which lacked useful features. In general, the students were positive about the adoption of e-exam and suggested a number of improvements in the software and in the management of e-exams. Findings from this small-scale study could be used as a point of reference for future adoption of e-exams at CQUniversity.
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This paper intends to provide an insight into the importance of design thinking as a novel concept in project management education. While design thinking itself is not new, the role it can play in shaping future project managers can be... more
This paper intends to provide an insight into the importance of design thinking as a novel concept in project management education. While design thinking itself is not new, the role it can play in shaping future project managers can be vital. This narrative literature review paper paints a picture of the increase in project failures and its reasons, andragogic considerations in project management education, and how design thinking can help. Subsequent discussion highlights the need for design thinking in project education. The paper's conclusion is that it is indeed time to rethink project management education, especially through the incorporation of design thinking to produce better project managers and reduce project failures in the future. Abstract This paper intends to provide an insight into the importance of design thinking as a novel concept in project management education. While design thinking itself is not new, the role it can play in shaping future project managers can be vital. This narrative literature review paper paints a picture of the increase in project failures and its reasons, andragogic considerations in project management education, and how design thinking can help. Subsequent discussion highlights the need for design thinking in project education. The paper's conclusion is that it is indeed time to rethink project management education, especially through the incorporation of design thinking to produce better project managers and reduce project failures in the future.
Research Interests: Education, Project Management, Higher Education, Learning and Teaching, Learning And Teaching In Higher Education, and 3 moreDesign thinking, IT Project Management, and Project Management Education; Project Management Competency Assessments; Knowledge Creation; the Knowledge Environment; and the Tools and Techniques Used to Manage Knowledge in a Project Environment.
As project managers we are good at decomposing scope to create work breakdown structures, we unpack and prioritise hard requirements. Yet we constantly face the near inevitable budget blow out and schedule overrun, even worse our projects... more
As project managers we are good at decomposing scope to create work breakdown structures, we unpack and prioritise hard requirements. Yet we constantly face the near inevitable budget blow out and schedule overrun, even worse our projects may become insignificant prior to or just after implementation. With changing environments and shifting expectations how does the project manager stay relevant? What skills do we strengthen? Technical skills will get you shortlisted, demonstrating highly developed interpersonal skills may get you an interview, presentation and stealth self-marketing may get you hired. But what gets you rehired and provides better project outcomes? Curiosity killed the cat but can it keep you relevant and competitive? Unrestrained curiosity becomes an annoying time waster, however, if targeted it can become the project managers' superpower. Best of all we all have it, we just have to harness it. Project managers can harness curiosity as a valuable addition to their project management toolkit. Embracing productive curiosity can lead to better project outcomes for customers and renewed contracts for the project manager. Through an exploration of the extant literature, this paper aims to investigate the linkage of curiosity to both the technical and interpersonal skills required by the contemporary project manager.
Research Interests: Project Management, Project Risk Management, Curiosity & Interest, IS Project Management, IT Project Management, and Project Management Education; Project Management Competency Assessments; Knowledge Creation; the Knowledge Environment; and the Tools and Techniques Used to Manage Knowledge in a Project Environment.
Transfer of tacit knowledge is essential and higher education institutions play a crucial role in the transfer of tacit knowledge. This study seeks to understand the barriers and enablers of tacit knowledge transfer, specifically in the... more
Transfer of tacit knowledge is essential and higher education institutions play a crucial role in the transfer of tacit knowledge. This study seeks to understand the barriers and enablers of tacit knowledge transfer, specifically in the context of universities. Interviews of academics in four Australian universities were conducted. Data has been reported based on a structured interpretative approach. Results from the research may thus lead to more complete conclusions regarding the barriers and enablers of tacit knowledge transfer within the academic community. The findings suggest that human, social and organisational culture factors are addressed to ensure successful tacit knowledge transfer.
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A growing number of students globally are enrolling in distance education programs and it is becoming important now, more than ever before, to design curriculum that reflects educational principles, represents elements of engagement and... more
A growing number of students globally are enrolling in distance education programs and it is becoming important now, more than ever before, to design curriculum that reflects educational principles, represents elements of engagement and pedagogy and meets institutional and industry requirements. In doing so, it is vital to design contemporary curriculum that ensures these outcomes are attained. This paper adopts a narrative and integrative approach to advance the understanding of curriculum design practices, with particular relevance to distance education. In order to effectively design curriculum, this paper views the role of the educator as a conductor, technician and choreographer. Finally, a triad has been proposed comprising of pedagogy, technology and an engaged community of learners as a basis for ensuring curriculum meets contemporary practices.
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Spyware is acknowledged to be a growing problem in computing in the potential for privacy breaches, the theft of valuable data and facilitating the commission of other cybercrimes. This research paper is aimed at exploring perceived... more
Spyware is acknowledged to be a growing problem in computing in the potential for privacy breaches, the theft of valuable data and facilitating the commission of other cybercrimes. This research paper is aimed at exploring perceived utility as a motivational factor in influencing user decisions to download and install free software containing spyware from the Internet. Data was collected through an online questionnaire sent to alumni of an Australian university, which was analyzed using quantitative methods. The findings revealed utility or immediate need is a strong and dominant motivating factor to download and install free software for most users even though it may be infected with spyware. The findings may have important implications for spyware proliferation and consumer protection, given the rapidly increasing uptake of online Internet activity by the general public supported by constantly improving technologies and online services.
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Social media technologies have been embraced by individuals and organizations on such a massive scale in the last decade that knowledge sharing and application has molded into a totally new paradigm. It has not only changed the social... more
Social media technologies have been embraced by individuals and organizations on such a massive scale in the last decade that knowledge sharing and application has molded into a totally new paradigm. It has not only changed the social discourse of communication but also affected the knowledge management strategies of organizations. This raises quite a number of fundamental challenges out of which three are being dealt in this chapter. The first challenge is whether knowledge management has fully embraced social media as a channel of mass reach the way it did in case of other means of mass communication. The second one is the question of speed and extent of knowledge sharing in social media. The third challenge is whether social media strategy can provide a high advantage to smaller and newer companies in comparison to older but larger organizations. It is apparent that the commercial aspect of social media is easy for a tête-à-tête but difficult to articulate and design the right strategy because it needs a lot of refinements owing to inherent complexities in the process.
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Organisational learning and learning organisations are a significant part of knowledge management. Learning organisations focus on capturing knowledge from their surrounding environment internally and externally. The emancipatory rhetoric... more
Organisational learning and learning organisations are a significant part of knowledge management. Learning organisations focus on capturing knowledge from their surrounding environment internally and externally. The emancipatory rhetoric of the learning organisation is crucial to effective tacit knowledge transfer and universities are no exception. This paper explores academics' and their workplaces' (universities) conduciveness to be lifelong learners and learning organisations respectively, through questionnaire surveys of academics in four Australian public universities. The statistical analysis examines the respondents' propensity to be lifelong learners, universities' criticality of failure, provision and appreciation of feedback and other key aspects of universities as learning organisations. The study found that, firstly, an overwhelming majority of academics consider themselves to be lifelong learners i.e. inquiring mind, committed to ongoing personal development, experiment with new ways of doing their work. Secondly, most respondents believe their university provides continuous learning opportunities for staff, demonstrates an openness to change and adaptability and has a shared vision. However, on the other end, respondents believe that universities are very critical of failure and do not see it as a learning process. This study is significant because organisational learning is a vital outcome of tacit knowledge transfer, which lies at the foundation of most organisational knowledge processes and universities globally can derive value from it.
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In order to survive and sustain, organisations need to find ways of managing both tacit and explicit knowledge. The emergence of social media has made it possible to better manage knowledge in organisations (Pawlowski & Pirkkalainen,... more
In order to survive and sustain, organisations need to find ways of managing both tacit and explicit knowledge. The emergence of social media has made it possible to better manage knowledge in organisations (Pawlowski & Pirkkalainen, 2012). Social media enables organisations to connect both internally and externally, and its widespread popularity provides many opportunities for managing knowledge. Hence, harnessing social media as a knowledge management tool has become vital. As we witness a global surge in the usage of social media (Chugh, 2012), it is important that organisations tap into this resource and leverage it for managing knowledge and not solely as a means of day-to-day communication with customers. Social media can potentially make the management of knowledge a less cumbersome facet (Razmerita, Kirchner & Nabeth, 2014) of routine operations. As social media continues to evolve, it brings new opportunities for knowledge management and it is important to tap into this resource.
Link: http://www.igi-global.com/pdf.aspx?tid=159457&ptid=147017&ctid=15&t=preface
Link: http://www.igi-global.com/pdf.aspx?tid=159457&ptid=147017&ctid=15&t=preface
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Digital badges are quickly becoming an appropriate, easy and efficient way for educators, community groups and other professional organisations, to exhibit and reward participants for skills obtained in professional development or formal... more
Digital badges are quickly becoming an appropriate, easy and efficient way for educators, community groups and other professional organisations, to exhibit and reward participants for skills obtained in professional development or formal and informal learning. This paper offers an account of digital badges, how they work and the underlying benefits for learners and educational institutions. It also evaluates the use of digital badges to engage and motivate learners. It is this engagement and motivation strategy that a short non-award course for high school students seeks to replicate through many different learning strategies, one of those being the use of digital badges. A digital badging model has been proposed, which shows the four stages educators go through in their decision to use digital badges. Finally, a double-loop learning process has been suggested that could help educators in the implementation of digital badges.
Published full-text version here: http://rdcu.be/nbWl
Published full-text version here: http://rdcu.be/nbWl
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Spending excessive time, often repeatedly and aimlessly, on social media can be called an addiction. In fact, social media could even be seen to have become a national obsession and Australians appear to be addicted. This addiction is not... more
Spending excessive time, often repeatedly and aimlessly, on social media can be called an addiction. In fact, social media could even be seen to have become a national obsession and Australians appear to be addicted. This addiction is not limited to Australia but spans the globe. Try an e-fasting plan.
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The measurement of subjective wellbeing may provide an easily administered indicator of social, psychological or academic adaptation issues experienced by international students. We compare the subjective wellbeing of international... more
The measurement of subjective wellbeing may provide an easily administered indicator of social, psychological or academic adaptation issues experienced by international students. We compare the subjective wellbeing of international students achieving unsatisfactory academic progress against peer international students achieving satisfactory academic progress. Students with unsatisfactory academic progress reported significantly lower levels of well-being than students achieving satisfactory academic progress across all domains.
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The purpose of this paper is to explore whether Australian universities encourage tacit knowledge transfer. In doing so, the paper also explores the role of managers (academics’ supervisor) in promoting or hampering tacit knowledge... more
The purpose of this paper is to explore whether Australian universities encourage tacit knowledge transfer. In
doing so, the paper also explores the role of managers (academics’ supervisor) in promoting or hampering
tacit knowledge transfer and the value given to new ideas and innovation. This study collected data by
conducting interviews of academics in four universities and a qualitative narrative analysis was carried out.
The findings suggest that universities generally encourage and facilitate the transfer of tacit knowledge;
however there are some areas that require improvement. Avenues for improving tacit knowledge transfer call
for open communication, peer-trust and unrestricted sharing of knowledge by managers. The study was
conducted in four universities, hence limits the generalisability of the findings. This paper will contribute to
further research in the discipline of tacit knowledge, provide understanding and guide universities in their
tacit knowledge transfer efforts and in particular, encourage the transfer of tacit knowledge.
doing so, the paper also explores the role of managers (academics’ supervisor) in promoting or hampering
tacit knowledge transfer and the value given to new ideas and innovation. This study collected data by
conducting interviews of academics in four universities and a qualitative narrative analysis was carried out.
The findings suggest that universities generally encourage and facilitate the transfer of tacit knowledge;
however there are some areas that require improvement. Avenues for improving tacit knowledge transfer call
for open communication, peer-trust and unrestricted sharing of knowledge by managers. The study was
conducted in four universities, hence limits the generalisability of the findings. This paper will contribute to
further research in the discipline of tacit knowledge, provide understanding and guide universities in their
tacit knowledge transfer efforts and in particular, encourage the transfer of tacit knowledge.
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The focus of this paper is to assess ways to improve plant availability of an organisation in order to reduce its reactive maintenance from its current level of 30%. The pharmaceutical products the organisation (name withheld) produces... more
The focus of this paper is to assess ways to improve plant availability of an organisation in order to reduce its reactive maintenance from its current level of 30%. The pharmaceutical products the organisation (name withheld) produces are in short supply. It is vital the equipment that produces these products are reliable and produce quality products all the time. Loss of one batch due to equipment malfunction not only equates to loss of revenue but also the loss of vital medications which could jeopardise patient safety. This paper solely focuses and reports on the SIRFrt method to assess plant reliability in order to achieve maintenance excellence. There are seven elements that can impact maintenance excellence, however the focus of this paper is on reliability improvement since the audit scores were low in comparison to the other elements considered under the SIRFrt method. As a result of using feedback gained through the SIRFrt method assessment, it is anticipated that reactive maintenance will reduce below 10%.
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Group buying is a form of e-commerce, but works similar to bulk buying principle, that allows selling of products and services by third party companies through their websites. Based on a survey done by Canstarblue, out of 250 registered... more
Group buying is a form of e-commerce, but works similar to bulk buying principle, that allows selling of products and services by third party companies through their websites. Based on a survey done by Canstarblue, out of 250 registered group buying sites Cudo, Groupon, Ourdeal, Living Social and Scoopon are ranked Australia’s top five group buying sites. Research suggests that identifying right products and services can improve sales and profit margins of these group
buying sites. However, there is no clarity on what factors influence customers’ purchase decisions. Hence, this paper studies deals offered by the top 5 Australian group buying sites and presents an analysis based on the primary data collected using systematic sampling method from these websites to understand the role of different variables such as discount rate, deal price, product category and time to purchase deals. Findings reveal that customers’ intention to purchase
products and services are influenced by discount rate and product categories. This study contributes to the growing body of knowledge and business community by revealing the influence of different factors that would have bearing towards customers’ intention to purchase.
buying sites. However, there is no clarity on what factors influence customers’ purchase decisions. Hence, this paper studies deals offered by the top 5 Australian group buying sites and presents an analysis based on the primary data collected using systematic sampling method from these websites to understand the role of different variables such as discount rate, deal price, product category and time to purchase deals. Findings reveal that customers’ intention to purchase
products and services are influenced by discount rate and product categories. This study contributes to the growing body of knowledge and business community by revealing the influence of different factors that would have bearing towards customers’ intention to purchase.
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Over the last decade organisations have taken a keen interest in retaining tacit knowledge as it is a very important asset for organisations. This has led to the adoption of knowledge management practices that provide innovation in... more
Over the last decade organisations have taken a keen interest in retaining tacit knowledge as it is a very important asset for organisations. This has led to the adoption of knowledge management practices that provide innovation in decision making, product and process efficiency. However as organisational knowledge is greatly dependant on the tacit knowledge that its employees possess, it is important to dwell upon some human resource functional strategies to encourage sharing of employees' knowledge and also enhance employee retention. The focus of this paper is predominantly on tacit knowledge sharing. Strategies that organisations can take to share, retain and reuse tacit knowledge have been recommended. The role of the human resource function, as a key enabler of tacit knowledge transfer, has been highlighted. Employee rewards management plays a key part in promoting, creating, sharing and preserving knowledge and its vitality has been discussed. The paper also elucidates some learning and development strategies that will fundamentally aid in tacit knowledge transfer.
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ICT adoption to facilitate business processes is a growing trend in today’s global environment. As SMEs play an important role in a country’s economy, they cannot lag behind in ICT adoption. In order to join the e-business bandwagon, SMEs... more
ICT adoption to facilitate business processes is a growing trend in today’s global environment. As SMEs play an important role in a country’s economy, they cannot lag behind in ICT adoption. In order to join the e-business bandwagon, SMEs need to understand the barriers in the path and the benefits offered by e-business adoption. This paper has reviewed the extant literature of barriers, benefits of e-business adoption before proposing some key enablers that facilitate the adoption. Six existing e-readiness tools that are used globally to measure e-readiness are also reviewed. The review of different aspects of e-business readiness has motivated their unification and the definition of an holistic framework (Motivation Application Measurement Support e-readiness framework). The MAMS framework can be utilized as a reference to assess, design and implement a supplementary strategic approach for e-business readiness of SMEs.
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Knowledge is a valuable resource that must be managed well for any organization to thrive. Proper knowledge management practices can improve business processes by creating value, however, the available tools meant to aid in the creation,... more
Knowledge is a valuable resource that must be managed well for any organization to thrive. Proper knowledge management practices can improve business processes by creating value, however, the available tools meant to aid in the creation, collection, and storage of information have drastically changed since the emergence of social media. By using this collaborative online application for engaging with information, organizations are able to precisely disseminate knowledge to the correct audience.
Harnessing Social Media as a Knowledge Management Tool explores the usage of social media in managing knowledge from multiple dimensions highlighting the benefits, opportunities and challenges that are encountered in using and implementing social media. This publication endeavors to provide a thorough insight into the role of social media in knowledge management from both an organizational and individualistic perspective. This book elucidates emerging strategies perfect for policy makers, managers, advertisers, academics, students, and organizations who wish to effectively manage knowledge through social media.
Harnessing Social Media as a Knowledge Management Tool explores the usage of social media in managing knowledge from multiple dimensions highlighting the benefits, opportunities and challenges that are encountered in using and implementing social media. This publication endeavors to provide a thorough insight into the role of social media in knowledge management from both an organizational and individualistic perspective. This book elucidates emerging strategies perfect for policy makers, managers, advertisers, academics, students, and organizations who wish to effectively manage knowledge through social media.