Pexuniverse.com Reviews

Item was sent out quickly and was just as represented. Couldn’t ask for more!

Date of experience: September 03, 2024

The products are almost always a little better for a little less money, come faster than you'd think possible, and are easy to shop for online. How can you beat that?

Date of experience: August 24, 2024

Great experience! I love the prices, the ease of online ordering and the affordability of shipping

Date of experience: August 28, 2024

I ordered from Pex Universe 3-4 times and needed a large amount of plumbing supplies on Friday afternoon at 2:30 PM. They said it would take about a week but the order came Saturday morning. I would say that is great service! I worried when I saw other reviews but I believe they are a very good company. I will definitely use this company again and 5 stars isn't even enough.

Date of experience: May 24, 2018

I purchased over $1,200 in Pex materials, tubing, DWV parts, and tools and it arrived 2 days after placing the order. I was very pleased with my experience. The parts came in two large cardboard boxes and were mostly thrown into the boxes, but considering their hard plastic and metal composition, it doesn't damage them at all.

As for my customer service experience. My order was missing two bags of pex elbows and a few adapters were 1/2" rather than 3/4". I assume this was due to my order containing well over 1,000 items. I called, had to call back multiple times as the phone sends you to voicemail after 2 1/2 minutes. Once I connected with a representative, she sent me all the replacement parts within 5 minutes and sent me a return label to return the incorrect items I had received.

I WILL BE USING PEXUNIVERSE.COM AGAIN IN THE FUTURE!

Date of experience: May 06, 2019

Site was easy to navigate. Had the parts in stock that I need and great descriptions and supporting manufacturer information. I have bought 8-port Copper Plumbing Manifold, it was delivered prompt. (EXTREMELY HELPFULL!!!)

Date of experience: May 21, 2012

I'm very pleased with the selection of products, the pricing is very competitive and shipping is quick. Have been a customer for a couple of years and will definitely continue to shop with Pex Universe.

Date of experience: June 13, 2019

I have installed PEX for radiant heating twice using Pex Universe. I have always received prompt shipping and never had a problem. Their prices are excellent.

Date of experience: August 03, 2016

To my surprise, it was no problem at all and the staff was probably the most helpful and courteous I have ever had the pleasure of dealing with.

Date of experience: October 12, 2012

Very easy to find products I was looking for. Good Descriptions.

Date of experience: July 19, 2012

Web site setup well, competetive pricing, great customer support.

Date of experience: October 04, 2012

Fast shipping, great product and easy to install.

Date of experience: May 12, 2015

Horrible customer service and support. Chat message was closed several times before resolved etc. Once product was received it was horribly wrapped and they would not cover return shipping.

Date of experience: April 29, 2024

Ordered a part that I needed ASAP, paid expedited shipping to receive it yesterday. No order info, no follow up, no tracking info, just an email requesting me to call re: billing phone number. Called them back, left message, no follow up, nothing. Order was never shipped, their phones shut off in the middle of a call. Will never order from these clowns again, far better sellers out there to contractors.

Date of experience: March 30, 2018

Very helpful customer service. Fast shipping. Very satisfied."

Date of experience: August 11, 2016

My husband ordered a zone valve for our boiler . When it came in and was installed, the part was defective. When he called - not only are we out the part , WE have to pay for shipping on a defective part and wait again for hopefully one that actually works . BUYER BEWARE of the company and the employee's very very negative attitude ! Apparently they're ABOVE customers and don't need them .

Date of experience: February 11, 2019

I paid for next day shipping. The Company called me and said I needed to pay an additional $275 shipping because their system didn't calculate it correctly. I told the company they should be responsible for it and that shouldn't be on me. They didn't care. I ended up taking out the item causing the issue from the order, yet I still paid the same original shipping cost. To the company's credit, I did receive the remainder on time. The Company also called me the day after my order and wanted me to give my credit card over the phone or email a picture of it and my ID. I already entered by card when I placed the order. This is so sketchy and not the proper way to do business. I will not use them again due to the credit card and ID issue.

Date of experience: March 19, 2024

I ordered the 10-port copper manifold with 1/2 pex valves.
The pictures on their site clearly showed Dahl valves, but I received some other brand of valve that were clearly of less quality. I called customer services and was ensured that they are still Dahl valves, but after a quick conversation with Sioux Cheif (the manufacturer) it was confirmed they are infact NOT Dahl valves. So essentially, Pex universe LIED to me, in hopes I would just go away. Now they won't even pay for return shipping...They would rather upset a customer than spend $30 due to a mistake on their end. Stay away

Date of experience: February 28, 2019

On a $1,000 order, I received a defective Ox Box. They will not send a replacement until I ship the defective part back at my own expense. Their customer service is really bad. unfortunate but the other reviews are true. The reason I had to pay to ship was that I did not notify them within 14 days. So if you receive a large order be sure to inventory each part before sending it to the job sire. Better yet do business with a reliable company. Of course, that is their company policy so they are in the right. Right but not good customer service.

Date of experience: April 02, 2020

PexUnivese mis-picked my box and did not send my complete order. They're willing to ship the replacements, but only by ground. I tried to cancel the order and get a return label, as their offer was too slow for my project - I budgeted for one shipment time, not two - and they were unwilling to do so.

At this point I feel cheated.

Date of experience: June 23, 2020