CHART OF PROCESSES
July 2024
CONNECTING YOU TO A WORLD OF OPPORTUNITY
CHART OF PROCESSES
JAFZA Customer Journey Departments
Asset and
Business Operations & Customer Care &
Sales Property Finance
Development Licensing Leasing
Management
Sales Registration - Facility Accounts
Customer Service
Offshore Management Receivable
Registration - Customer Advisory Master Planning
Online Enquiries
JAFZA (Ahlan) and Allocation
Licensing - JAFZA Strategic Accounts
Operations - Leasing
Employee Affairs
Operations -
Workforce Affairs
Operations -
Inspection
Operations -
2
Government
Relations
BUSINESS DEVELOPMENT
Business Development
Registration of International Agents
Appointment of Agent
Processing Commission Claims
Lead Generation
3
SALES (1/2)
Sales
Processing Commission Claims
Appointment of Agent
Registration of a Local Agent
Downsizing of an Existing Company
Amendment of Lease for all Facilities except
Plots
Expansion of an Existing Company Amendment of Lease for Plots
Creating a New Lease for all Facilities except
Plots
Creating a New Lease for Plots
Subleasing
Agents or Consultants
Lead Generation
Customer Care
Customer Walk-ins
Events and Conferences
Lead Creation
Web Enquiries
For Leasing all types of Facilities except Plots
New Company Registration
For Leasing Plots
For Subleasing
Re-possession
Takeover Process Seller to Buyer Takeover
4
SALES (2/2)
Online Enquiries
Handling Web Enquiries
5
OPERATIONS AND LICENSING (1/9)
Registration – Offshore
Activities Performed by Offshore Company –
Amend
Conversion from Offshore to FZE/FZO
Director – Appoint, Remove or Update
Director/ Secretary – Change
Secretary – Appoint, Remove or Update
Document Attestation
Dubai Trade Calls for Offshore Section
Existing Offshore Company – Renewal
Letters – Issue
Memorandum of Association (MOA) for Offshore Existing MOA – Amend
Companies New MOA – Submit
Merger with an Offshore Company
New Offshore Companies – Registration
Offshore Agent – Registration, Renewal or
Offshore Agent Replacement
Offshore Company Name – Change Details of a Shareholder – Amend/ Update
Re-domiciliation from Foreign Company to Change in no. of Shares/ Value without
Offshore Increasing or Decreasing the Share Capital
Share Capital - Amend (Consolidation and Division of Share)
Share Capital – Increase or Decrease
Transfer of Shares
Share Pledge Share Pledge – New, Amend or Release
True Copies – Attestation
6
Winding Up of Offshore Company
OPERATIONS AND LICENSING (2/9)
Registration – JAFZA (1/2)
Address – Change
Auditor – Appoint or Change
Audit Report
Change of Financial Year in Audit Report
Bank - Appoint or Change
Submission of Auditor’s Report
Company Name – Change
Company Type Conversion
Director/ Manager/ Secretary – Change
Attestation – For Third Party
Document Attestation
Attestation – True Copy
Dubai Trade Calls for Registration Enquiries
Holding License – Change
Freezing for First Year
License Freezing
Renewal of License Freeze for an Additional Year
License Re-instatement
Memorandum and Articles of Association (MOA) Existing MOA - Amend
New MOA - Submit
Assignment of Lease – New or Release
Mortgage Building Mortgage – New, Amend or Release
Commercial Mortgage – New, Amend or Release
Share Pledge – New, Amend or Release
7
OPERATIONS AND LICENSING (3/9)
Registration – JAFZA (2/2)
Processing Customer Refund Requests
Processing Requests for Name Plates Consolidation of Share/ Division of Share
Resolution for the Distribution of Profits Details of a Shareholder – Amend/ Update
Share Capital Share Capital – Increase or Decrease
Transfer of Share
Termination by Authority
Termination of Registration
Tracking of Economic Substance Regulation form Termination By Customer
Submission
Transfer an FZE/FZCO to Another Free Zone in
Dubai
8
OPERATIONS AND LICENSING (4/9)
Licensing - JAFZA
Addition of a New License to an Existing Customer
Authorization Card – Issue or Amend
Authorization Card
Authorization Card Attestation – True copy
Dubai Trade Calls for Licensing Enquiries
License Activity Amendment
License Amendment
License Type Conversion
License Attestation – True Copy
License Cancellation
License Renewal
9
OPERATIONS AND LICENSING (5/9)
Operations - Employee Affairs (1/2)
Additional Visa Quota Additional Visa Quota for Other Facilities
Apply for Additional Shift Additional Visa Quota for Plots
Bank Guarantee / Insurance Flag Update
Bank Guarantee Paper – New, Amend or
Bank Guarantee Services Withdrawal
Cash Guarantee - Withdrawal
Cancel Submitted Service Request (SR)
Company Employment Card (CEC) – Amend
Company Representative Card (CRC) – New,
Card Services Renew or Agent & Sister Company
Permanent Access Card (PAC) – New, Renewal
or Cancel
Permanent Identity Card (PIC) – New, Renewal
or Cancel
Temporary Access Card (TAC) – New or Renewal
Temporary Identity Card (TIC) – New or Renewal
Employee Cancellation Services Employment Cancellation
Upload Exit Paper
Employee Status Checking at DNRD (Department
of Naturalization and Residency in Dubai)
10
OPERATIONS AND LICENSING (6/9)
Operations - Employee Affairs (2/2)
Employment Contract - Attestation
Employment Contract Services
Employment Contract Amendment – Salary or
Job Title Change
Entry Permit – Correction or Renewal
Entry Permit Services
Unutilized Entry Permit – Cancel
Immigration Card Company Immigration Card (CIC) – New, Renew,
Amend and Cancel
Letter Request
Medical Reschedule
New Employment Visa
New Visit Visa Request
Occupational Medical Appointment Residence Permit (RP) – Renewal, Correction,
Stamping for Lost Passport, Transfer to New
Residence Permit (RP) Services Passport, Change Nationality, Renewal with
Employee Contract Amendment
Transfer of Sponsorship
Update Employee New Passport Details
Update Medical Insurance
Visit Visa Request
11
OPERATIONS AND LICENSING (7/9)
Operations - Workforce Affairs
Al Adheed Referring Letter
Declaration of Absconder Company
Decrease Salary/ EC Amendment
Dubai Courts
Labor Complaints
Labor Strike Process
Labor Visa Cancellation
Non-Competition Contract
Temporary Employment NOC
Temporary Lifting of WPS Sanctions Process
Visa Cancellation Outside Country
Wage Protection System Fine Amount
Wage Protection System Exclusion
Wage Protection System Justification
Wage Protection System Report
Withdrawal of Absconder with RP Cancellation
Withdrawal of Absconder Withdrawal of Absconder without RP
Cancellation
12
OPERATIONS AND LICENSING (8/9)
Operations - Inspection
Annual Inspection Plan
Follow Up for Inspection
Inspection for Non-Operational Facilities
Inspection Process
Inspection for Operational Facilities – No
Violation or Violation
Inspection Report Inspection Report – No Violation or Violation
Inspection Request from Another Department
Maintenance/Damages/Dumping (Incident Report) Incident Reporting – Internal or External
13
OPERATIONS AND LICENSING (9/9)
Operations - Government Relations
Golden Visa
RTA Utilities Service
Termination by Authority
14
CUSTOMER CARE AND LEASING
(1/4)
Customer Service
Aging Cases
Bounced Cheques
Complaint Process
Downsize Process
Dubai Trade Calls
Exit Interview Downsizing
Expired Lease and License Facility Re-allocation
Post Fire Incident Payments
Requests and Letters Termination
15
CUSTOMER CARE AND LEASING
(2/4)
Customer Advisory (Ahlan)
Ahlan
16
CUSTOMER CARE AND LEASING
(3/4) Strategic Accounts
Customer Forums
Monthly Reports
Plot Lease Renewals- Lease Review and Renewals
Sales Lead Generation and Management
Scheduled Customer Visit
17
CUSTOMER CARE AND LEASING
(4/4) Leasing
Discount for Lease Rental
Insurance Area Change
Land Rent Review Company Name Change
Lease Amendments Expansion
Lease Attestation New Drawing
Lease and Facility Re-instatement Merger
Lease Renewal
Facility Termination by Authority
Lease Termination
Facility Termination by Customer
Non-Portal Lease Refund
Rent Reduction for Lease Rental
Sanction
18
ASSET AND PROPERTY
MANAGEMENT (1/3)
Facility Management
Call Logging
Material Gate Pass
Work Order Management
19
ASSET AND PROPERTY
MANAGEMENT (2/3)
Master Planning and Allocation (1/2)
Creation of a New Facility
Facility Internal Reservation
Land Use Change
NOC for Completion Certificate
NOC Request for Offices
NOC for Internal Modification
NOC for Completion Certificate
NOC Request for OSR’s
NOC for Internal Modification
Authorities NOC
NOC for Completion Certificate
NOC for Design Concept
NOC Request for Plots
NOC for Modification
Other NOCs
NOC for Completion Certificate
NOC Request for Retail Units or Kiosks NOC for DEWA or DCD
NOC for Modification
20
ASSET AND PROPERTY
MANAGEMENT (3/3)
Master Planning and Allocation (1/2)
NOC for Completion Certificate
NOC Request for Warehouses and Showrooms
NOC for DEWA or DCD
NOC for Modification
NOC Signage
Plot Allocation
Plot Merger
Plot Option Proposal
Plot Release
Plot Reservation Extension
Plot Subdivision
Plot Take Over
Plot Termination
Request for Additional Power
21
ASSET AND PROPERTY
MANAGEMENT (2/3)
Master Planning and Allocation (1/2)
Creation of a New Facility
Facility Internal Reservation
Land Use Change
Plot Allocation
Plot Merger
Plot Option Proposal
Plot Release
Plot Reservation Extension
Plot Subdivision
Plot Take Over
Plot Termination
22
FINANCE
Accounts Receivable
Bounced Cheques
Customer Service and Legal Follow-Up List
System Generated Invoices
Invoice Booking
Manual Invoices
Payment Flexibility
Payment Terms
PDC Extension
Request for Refund
PDC Recall
23
