DESTINATION SERVICE BRIEFING CALL SCRIPT
Text highlighted & underlined is not meant to be read out to assignee
INTRODUCTION
First things first allow me to congratulate you on your relocation to Dubai,
United Arab Emirates. I hope you find Dubai as enjoyable as most people
here do.
Use rapport building statement, for e.g.: ‘I’ve been here for 4 years and I
absolutely love the cultural exposure one has due to the varied mix of
people’. Feel free to use your own experience.
My name is ………. and I work with Move One Relocations. On this call I will
run you through the scope of services authorized for your move to Dubai
from ‘Insert assignee originating location’. I also want to mention that this
call will take about 40 to 50 minutes as we go through your housing
requirements along with other necessary details so please do bear with me.
At any point during the call if you’d like any clarifications please do not
hesitate to stop me and ask your questions.
If applicable : We partner with ‘Insert Global mobility Partner/Local Client
Name’ to assist you with your relocation. ‘Insert IAC Name’ will be
managing the process closely and will act as your liaison between your
‘Insert Global mobility Partner/Local Client Name’ and Move One.
My role as your regional destination coordinator will be to instruct and
coordinate the services that have been authorized by ‘Insert Global mobility
Partner/Local Client Name’ as part of your relocation.
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I am office based in Dubai and will be handling all the day to day tasks
around your relocation.
Our on-ground Destination consultant, ‘Insert On call Destination consultant
name’ who is present on this call is field based and will accompany you
during the Services. He/She is available to provide you the service during the
week between Sun and Thu from 8.30 until 5. The authorized services have
to be booked in the mentioned window. Any exception to that will need
approvals from the ‘Insert Global mobility Partner/Local Client Name’
‘Insert On call Destination consultant name’ will contact you directly for all
the authorized services and I will be working closely with her/him to ensure
smooth delivery.
Introduce the on call destination consultant to assignee and have him/her
say a few things about themselves to all on the call.
When the call is back with you in focus : If at any time you feel that your
needs are not being met, please contact me directly, as my role is to ensure
that you receive excellent service from move one relocations.
(If Destination Consultant not assigned) - In due course, I will inform you of
your assigned destination consultant’s details.
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SERVICES
Let me walk you through the authorized services for you. They are: ‘Mention
only the authorized services from the below list’
· Orientation
· Home Search
· Settling in
· School Search
ORIENTATION
Our orientation tours are designed to give you an insight to living in Dubai and
we customize them to meet your individual requirement. I have made note of
some of things you’ve mentioned on the questionnaire. Please keep survery
details handy for reference.
In a typical orientation tour, we would add the following places of interest
including the places you’ve mentioned on the questionnaire :
Hospitals/Clinics/Pharmacies; If you can let us know your insurance provider, we
can show you some Health clinics covered with the provider.
Public transportation and Taxi/cab options.
Shopping options (supermarkets, grocery stores, malls, top furniture brands,
kids supplies stores etc)
Notable banks to choose from
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Sample Properties to give you an idea of current availability and a general show
of residential areas to choose from
Parks, beaches, Sport facilities/expat clubs/kids activities, place of worship,
Fitness centers, Gym etc
If there’s anything in particular you would like to visit during the tour please let
us know so we can include it in your orientation tour.
HOME SEARCH
This program enables you to source a suitable accommodation in accordance
with your personal preference, budget and corporate policy.
Along with the home finding service we will also facilitate the preparation and
signing of your property lease and manages all move-in formalities.
Allow me to explain the process to you:
Introduce 1Step Properties – 1Step Properties is our Global supply chain that
helps us source reliable and vetted properties and ensures we are compliant
with Dubai real estate laws and regulations.
Based on your requirement which we will discuss shortly, our property
coordinator along with the destination consultant, will research properties and
prepare an Itinerary with all relevant information for you to view. This will be
sent to you 24 hours before the actual home search for your review and suggest
any changes if any.
On the itinerary, we will provide you with the details for each property you will
view based on the information available. Please be aware that this information
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may not be 100 % accurate and we can only confirm this during the actual
viewings.
On the agreed date, your consultant will meet you at your hotel to take you on
your home search tour.
She will hand you the Welcome Pack which will contain relevant information as
part of your orientation to Dubai and its processes about Renting and settling in
the country.
He/She will advise you on location of the properties on the tour and the
proximity to your office, School (if assignee is joined by family on the
relocation),
At the end of the day, whilst dropping you back to the hotel, your consultant will
request for your feedback to make appropriate changes to subsequent viewing
schedules.
Once the property has been chosen - On your behalf, we will negotiate
depending on the market conditions at the time, to ensure the lease agreement
works in your best interest.
We will review the lease to ensure all clauses are appropriate and in line
with the legal requirements and ensure that all the agreed terms with the
landlord are incorporated into the lease.
We will advise you on the payment terms that are a standard in Dubai
We will also coordinate the lease signatures and rental payments.
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If Settling in service is authorized We will also apply for all the utilities in the
property on your behalf once we have all the signed documentation and the
deposit requirements from you.
Once the offer has been accepted and necessary documentation in process
we will conduct an Inspection of the property to make a list of pending/required
changes in the property to ensure the property is handed over in excellent living
conditions.
We will also arrange with the property representative/landlord to effect
necessary repairs and indicate a timeline for completion before the handover of
the property.
On the day of the handover of the chosen property we will conduct a final
walk through of the selected property to identify any pending tasks if any and
also make note of state of property received for the record so you may also be
prepared accordingly at the time of eventual departure from the property.
SCHOOL SEARCH
As part of the school search, based on the information provided, your
consultant will provide you the list of potential schools for your children. He/She
will contact school(s) to determine availability for the upcoming term. He/She
will arrange and coordinate interviews and school tours and accompany you to
school visits.
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He/She will advise and assist you with school registrations and do the
timely follow up with the schools on your application. We will support you till you
finalize a school for your child/children
We do understand that getting your children/child into a School is definitely a
priority for you. Please be aware that a lot of the schools have a long waiting
list. Should your first preferred school not have a placement in that term, we
recommend you look at and consider other school options which have the
waiting list open. Of course, we know that it may not be your preferred option.
However, there is never a guarantee of school placement and it will depend on
space availability. It is best to consider all options now. We will provide our full
support so you may be able to enroll your child/children in the school of choice.
Additional information if needed, to be shared with the assignee –
With most of the schools, if the applicant meets school's admission criteria
and no space is available at the time, the student is placed on the waiting list
until a space becomes available. Once a vacancy is confirmed, an
appointment is scheduled for the student to appear for the entrance exam.
Upon successful passing of the exam, the student is officially accepted.
The best way to really find the appropriate school and determine if it will be
the right learning environment for your child is to actually visit the school.
Most schools welcome visits from prospective parents throughout the year.
So once you arrive in Dubai we can arrange some school visits for you,
subject to their availability for tours.
SETTLING IN SERVICES
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As a part of this service the Move One Destination coordinator reviews all
aspects of settling in as required within the authorized time
The scope of work would include:
Assist you with your utility set up
Assistance with transfer of your Drivers’ License, in case it is not
transferable; we can help with your enrollment to a driving school.
Assist and accompany with the opening of your bank account
Neighborhood familiarization information
If you need an area tour, we can provide you the same which would include
Shopping, dining, exercise information and review, Medical facilities
If you require any additional the support or if there is something that you’re
concerned about that does not appear on the list of things mentioned, please
do let me know and I can check whether if it falls within the scope of the
services and provide the relevant information
CONCLUSION
Move One represents the service industry and customer satisfaction is our
number one priority. You will receive an evaluation form from ‘Insert RMC
name’ (mention only if applicable) once all our services are completed, we
will appreciate it greatly if you could take a moment to complete the
feedback form and share it with us. We also welcome any additional
comments you can offer on your experience with us.
Our inhouse Quality Assurance person may also call you during or at the
completion of your services to check if everything went as planned.
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We would be happy to assist you with any additional moving services such as
Pet Transportation or moving your personal effects if you may require those
services in the future.
Thank you very much for taking the time to talk to us today, we look forward
to working with you over the coming months and I will be in touch with you
again soon.
