B2B Marketing
Case Presentation of:
Infosys Technologies Ltd.: Growing Share of a Customer’s Business
Submitted by group 10
Akshay Singh Bhartiya 2010079
Arundhati Ingti 2010084
Thatte Manasa 2010144
Veda Prasad Nayak 2010149
Yash Mehra 2010153
EVOLUTION OF INFOSYS
HISTORY WITH PFS
Reengineering 5 major Data corruption
Record comparison Reduction in disability
maintenance project prevention subroutine
algorithm claims reserves
assignments
• Completed the task • Reduced avg. number • Improved record • Reduced the case
with same quality of corruption comparison reserves that PFS
using fewer people incidents per year processing efficiency must have on hand at
• Assigned the surplus from 24 to 0 by 56% & processing all times by $14
150 people to other • Infosys has shown the time by 8 hours million
PFS projects at "no ability to diagnose • Saved 8 hrs of CPU • Streamlined &
extra charge" problems and write time each month reengineered not only
• Improving employee subroutines to correct because of which the claims submission
productivity rather extra 1800 jobs could process but also
then just gaining be completed the last claims payment
labour savings has night of each month process
always been our key
goal
HISTORY WITH PFS
• In last 5 years, Infosys and PFS had worked over 65 major contracts.
• Each project is evaluated on 3 dimensions having 2 metrics each.
• Infosys has exceeded PFS targets by a wide margin
Performance Dimension Metrics PFS Target infosys
Requests delivered with zero defects 90.00% 97.10%
Quality Delivered defects per 1000 person 4.9 3.2
hours
Requests delivered on time 91.00% 99.60%
Timeliness
Effort estimation accuracy 83.00% 98.10%
Uptime on Infosys maintained
94.00% 99.90%
systems
Reliability
Abend ratio across Infosys
1.80% 2.00%
maintained systems
OUR OFFERINGS
Re-ENGINERING EXISTING
CONSULTANT DESIGN & SET
METHODS & PROCESSES
& BUISNESS PARTNER UP SYSTEMS
AT LOWER COSTS
• By insights into evolving • PFS promises to provide • PFS relies on its ability
consumer needs, fair prices, tailored & to interpret and act on a
benchmarking friendly services huge amount of data on
and saving PFS money & quicker resolution of a regular basis and we
via operational all claims and we can can handle enormous
optimization techniques, enhance response amounts of data with
we can help PFS succeed time at lower cost fail-safe measures
in insurance business against breakdown
Why Us?
Efficient handling
We are efficient in handling the strategic & conceptual portions of the project as we
of strategic & already have the experience of working with you in the past. Hence, we understand
conceptual your expectations & requirements and thus strive to deliver the best work
portions
• Improved record efficiency by 56% & processing time by 8 hours
Delivered more than • We have the ability to diagnose problems & subroutines to debug them
the expectations of • The improved performance helps to save 8 hours of CPU time – 1800
PFS additional jobs can be completed in this time
• Helped PFS reduce disability claim reserves
• Because of the past work experience, knowledge transfer time &
Time & Cost Savings associated costs can be reduced
• We also helped other healthcare organizations save $100,000 per year
by switching the company's change order from manual to online
COST SAVINGS
This shows our ability to improve employee productivity. This demonstrates that reengineering project processes and
employee tasks are key competencies of our HR dept.
Infosys : E-procurement System
• Initiated three end-to-end Ariba e-procurement system project.
• One retailer and a healthcare organization in United States and
another retailer in Europe.
• Estimated $100,000 cost savings per year by adopting online
software system for change order.
• Employee training in JAVA, consulting programs.
• Hired experienced consulting professionals.
End-to-end PURCHASING VENDOR SELECTION PACKAGE
Solution – PROCESS REDESIGN AND TRAINING CUSTOMIZATION
Implementation
Phase
INTEGRATION WITH INSTALLATION BURN-IN
PFS ERP SYSTEM
Price Quoted
Using cost-plus pricing the implementation
phase of the project is priced at $2 million .
Maintenance charges of the end-to-end
solution is $400,000 per year
Thank You
