The 7 classic tools of quality are: Pareto chart, scatter diagram, control chart, flow chart, cause-and-effect diagram, histogram, and checklist. These tools help identify and solve quality issues, discover relationships between variables, identify trends and abnormal variations, map processes, and ensure tasks are completed correctly.
The 7 classic tools of quality are: Pareto chart, scatter diagram, control chart, flow chart, cause-and-effect diagram, histogram, and checklist. These tools help identify and solve quality issues, discover relationships between variables, identify trends and abnormal variations, map processes, and ensure tasks are completed correctly.
The 7 classic tools of quality are: Pareto chart, scatter diagram, control chart, flow chart, cause-and-effect diagram, histogram, and checklist. These tools help identify and solve quality issues, discover relationships between variables, identify trends and abnormal variations, map processes, and ensure tasks are completed correctly.
The 7 classic tools of quality are: Pareto chart, scatter diagram, control chart, flow chart, cause-and-effect diagram, histogram, and checklist. These tools help identify and solve quality issues, discover relationships between variables, identify trends and abnormal variations, map processes, and ensure tasks are completed correctly.
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The 7 Classic Tools of Quality
The 7 Classic Tools of Quality
The most common Quality Tools that can be used to solve the vast majority of quality-related issues Pareto Chart Scatter Diagram Control Chart Flow Chart
Cause Effect Distribution Task / Process Step Repeat Mon. Tues. Wed. Count Thu. Fri. Sat. Sun. Process 1 Materials Methods <Value Count 1. Task Description D Total > Type of Error / Reason Mon. Tues. Wed. Thu.2. Task Description Fri. Score D Frequency
1. Description of Type //// // // //// 3.
// Task Description //// / 22 AN - <Value 4. Task Description D 2. Description of Type // /// // /// //// / 16 > Process 2 3. Description of Type //// / //// //// / //// // 23 <Value 1. Task Description D 4. Description of Type //// / /// //// // /// 19 > 2. Task Description AN … 3. Task Description D … … … Manpower Machinery …
Total Errors 16 9 13 18 22 80 Pareto Chart This sample slide shows two Pareto Charts to compare different types of customers experience
Complaints: Residential Complaints: Commercial
30 20
25 15 20
Percentage of Sales # calls
15 10
10 5 5
0 0 n f o w o w n f Scatter Diagram Scatter Diagrams illustrate and chart positive and negative direction of relationships and to discover cause and effect relationships, as well as bonds and correlations, between two variables
October
July
April
January
October
July
April
January 0 1 2 3 4 5 Control Chart The Quality Control Chart shows a process over a specific period of time and identifies trends, shifts and patterns 70
60 Abnormal variation Upper Control Limit due to assignable sources (UCL) Average range or quality
50 Normal variation due to chance
40 Process Average (or Target Value) 30
20
Out-of-control Point Abnormal variation
10 (Special Cause) due to assignable sources Lower Control Limit (LCL) 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Time General Flow Chart Symbols Placeholder for your own sub headline Placeholder
Yes Placeholder Text Placeholder Placeholder
No Placeholder
Yes Text Placeholder Placeholder
No Placeholder
The text that you
insert will retain the Yes same style and format Text Text Placeholder as the placeholder text. No Placeholder
The text that you
insert will retain the Text Placeholder same style and format as the placeholder text. Fishbone Diagram (Cause and Effect / Ishikawa) Ishikawas illustrate multiple levels of potential causes (inputs), and ultimate effects (outputs), of problems or issues that may arise in the course of business Cause Effect Description 1 Description 2 Description 3
Placeholder Placeholder Placeholder
Placeholder Placeholder Placeholder
Problem / Quality Characteristic Placeholder Placeholder Placeholder
Effect that Placeholder Placeholder Placeholder needs improvement
Description 4 Description 5 Description 6
Developed by Dr. Kaoru Ishikawa in 1943
Histogram A Histogram is a graphic summary of variation in a set of data that can be analyzed in order to make decisions regarding them 40
Very effective for statistical or questionnaire results
Check Sheet (Tally Sheet) The Check Sheet is a simple document that is used for collecting data in real-time and at the location where the data is generated Product <product name> ID R123 Number Inspected 265 Stage Final Inspection Date 12th Jan Checked by John Doe
Count / Check Type of Error / Reason Subtotal Mon. Tues. Wed. Thu. Fri. 1. Description of Type //// // // //// // //// / 22
2. Description of Type // /// // /// //// / 16
3. Description of Type //// / //// //// / //// // 23
4. Description of Type //// / /// //// // /// 19
Grand Total 16 9 13 18 22 80 Check List The items to be performed for a task are listed in a Check List to indicate as complete when each is accomplished Count Task / Process Step Repeat Mon. Tues. Wed. Thu. Fri. Sat. Sun.
Process 1
1. Task Description D <Value>
2. Task Description D
3. Task Description AN -
4. Task Description D <Value>
Process 2
1. Task Description D <Value>
2. Task Description AN
3. Task Description D
… …
D = Daily AN = As Needed Data and Analysis Box Plot / Whisker Plot (Excel based) Each individual box symbol summarizes the distribution of data within a data set
-60 Row 1 Row 2 Row 3 Row 4 Row 5 Row 6 Bar Chart Bars charts are useful for displaying series as sets of horizontal bars which are proportional to the value of the item it represents Description 1 840 Description 2 1808 Description 3 1346 Description 4 3347 Description 5 1431 Description 6 2992 Description 7 2589 Description 8 3365 Description 9 5701 Description 10 1660 Description 11 1214 Description 12 1023 Description 13 3358 Description 14 1419 Run Chart (Trend Chart) A Run Chart is used to display observed data in a time sequence representing some aspect of the output of manufacturing or other business process Rate % Rate % Run Alert 9 Mean Rate
7 Values
0 Jan May Sep Jan May Sep
Subgroups Analytic Methods Solution Effect Analysis The Solution Effect Analysis is a method to examine (brainstorming) the consequences of implementing a solution
Materials Equipment
Minor Effect Minor Effect
Solution Minor Effect Minor Effect
Methods People
1. Brainstorm and evaluate 2. Classify effects under 3. Update Solution Effect
all possible effects of the major headings e.g. Analysis Template by solution. money / materials writing effects on the people / man diagram. equipment /machine methods. Root cause analysis (RCA) Root cause analysis (RCA) is a class of problem solving methods aimed at identifying the root causes of problems or events Nr. Possible Cause Weight Cause 1 Cause 2 Cause 3 50% 35% 25% 1 Cause 1 50%
