TQM Key Words

1.
TQM
2. QM
3. Total Quality Management
4. Total Quality
5. Quality Management
6. Quality Assurance
7. Quality Control
8. Quality improvement
9. Quality System
10.ISO 9000
11.ISO 9001
12.MBNQA
13.Balridge
14.EFQM
15.Deming Prize
16.Quality Award
17.Quality assessment
18.Process improvement
19.Cost of Quality
20.Quality Indicators
21.Continuous improvement
22.Continual Improvement
23.Six Sigma
24.SPC
25.Statistical Process Control
26.Business Excellence
27.Performance Improvement
28.Organizational Excellence
29.Service Quality
Libraries Act on Their LibQUAL+ Findings: From Data to Action

Type: Review
Cathie Jilovsky
Library Management, Volume: 27 Issue: 4/5, 2006
Abstract | HTML | Reprints and Permissions
2
Customer Service: Empowerment and Entrapment

Type: Review
Andrew Sturdy, Irena Grugulis, Hugh Willmott
European Journal of Marketing, Volume: 40 Issue: 9/10, 2006
3
TQM practices, service quality, and market orientation: Some empirical evidence from a
developing country
Type: Research paper
Nusrah Samat, T. Ramayah, Norizan Mat Saad
Management Research News, Volume: 29 Issue: 11, 2006
Preview | Abstract | HTML | PDF (228 KB) | References | Reprints and Permissions
Improving self service the six sigma way at Newcastle University Library
Type: Case study
Susan Kumi, John Morrow
Program, Volume: 40 Issue: 2, 2006
2
Use of ISO 9004:2000 and other business excellence tools in Canada

A. Wilcock, S. Karapetrovic, K. Boys, P. Piche
International Journal of Quality & Reliability Management, Volume: 23 Issue: 7, 2006
3
A sustainable continuous improvement methodology at an aerospace company

Type: Case study
Nadia Bhuiyan, Amit Baghel, Jim Wilson
International Journal of Productivity and Performance Management, Volume: 55 Issue: 8, 2006
4
Classification and application of problem solving quality tools: A manufacturing case study
Type: Case study
Catherine Hagemeyer, John K. Gershenson, Dana M. Johnson
The TQM Magazine, Volume: 18 Issue: 5, 2006
5
A Delphi study on motivation for ISO 9000 and EFQM

Heras Saizarbitoria Iaki, German Arana Landn, Mart Casadess Fa
6
The evolving path of TQM: towards business excellence and stakeholder value
Cristina Mele, Maria Colurcio
7
Crazy days call for crazy ways? Narrating Tom Peters

Type: Literature review
David Collins, Ceri Watkins
Management Decision, Volume: 44 Issue: 5, 2006
8
Want to improve strategic execution? Simons says levers

Type: General review
Norman T. Sheehan
Journal of Business Strategy, Volume: 27 Issue: 6, 2006
9
Achieving business excellence through synchronous supply in the automotive sector

Type: Conceptual Paper
David Bennett, James O'Kane
Benchmarking: An International Journal, Volume: 13 Issue: 1/2, 2006
10
An analysis of European textile sector competitiveness

Type: Case study
Nicholas Bilalis, Luk N. Van Wassenhove, Emmanuel Maravelakis, Andreas Enders, Vassilis Moustakis, Aristomenis
Antoniadis
Measuring Business Excellence, Volume: 10 Issue: 1, 2006
11
Computeraided SPC and cybernetic view on quality control

Type: Viewpoint
Xia Pan
12
Six Sigma arises from the ashes of TQM with a twist

Type: Viewpoint
Ken Black, Lee Revere
International Journal of Health Care Quality Assurance, Volume: 19 Issue: 3, 2006
13
Toshiba sparks a wave of innovation: New structures and incentives stimulate employee
creativity
Type: Case study
Human Resource Management International Digest, Volume: 14 Issue: 6, 2006
Preview | Abstract | HTML | PDF (43 KB) | Reprints and Permissions
14
Six sigma: effective handling of deep rooted quality problems

Type: Case study
Andrew LeeMortimer
Assembly Automation, Volume: 26 Issue: 3, 2006
15
Employee perceptions of the rewards associated with six sigma

Kim Buch, Ann Tolentino
Journal of Organizational Change Management, Volume: 19 Issue: 3, 2006
16
Six sigma for service processes

Jiju Antony
Business Process Management Journal, Volume: 12 Issue: 2, 2006
17
A Study on the Creative Value Innovation Strategy and Creative Value Design
Kang Koon Lee, Young H. Park
Asian Journal on Quality, Volume: 7 Issue: 3, 2006
Preview | Abstract | PDF (430 KB) | Reprints and Permissions
18
A review and comparison of six sigma and the lean organisations

Tony Bendell
19
Six Sigma Quality for Business and Manufacture

Type: Review
K. Narasimhan
20
Selection of six sigma projects in the UK

Ricardo Banuelas, Charles Tennant, Ian Tuersley, Shao Tang
21
A rational reconstruction of SixSigma's breakthrough cookbook

Henk de Koning, Jeroen de Mast
22
Plant location, ISO 9000 certifications and quality management practices: An empirical
investigation
Mohamed A. Youssef, Salem M. AlGhamdi, James V. Koch, Tom Dolan
23
Glut of information, dearth of knowledge? A consideration of the information needs of

practitioners identified during the FAME project
Pat GannonLeary
Library Review, Volume: 55 Issue: 2, 2006
24
South Africa - COHSASA celebrates ten years

Type: Secondary article
Abstract | HTML |
25
Exploiting institutional contradictions: The role of management accounting in continuous

improvement implementation
Gun Abrahamsson, Jonas Gerdin
Qualitative Research in Accounting & Management, Volume: 3 Issue: 2, 2006
26
Green productivity indexing: A practical step towards integrating environmental protection into
corporate performance
N. Mohan Das Gandhi, V. Selladurai, P. Santhi
27
Processbased knowledge management system for continuous improvement

Kevin D. Barber, J. Eduardo MuniveHernandez, John P. Keane
28
Increasing the visibility of hidden failure costs

Suresh Kumar Krishnan
29
Performance management at EDF Energy: ambition into action

Type: Case study
Mark Bromley, Robin Cuthbertson, Veronica Martinez, Mike Kennerley
30
Knowledgebased benchmarking of production performance

B. Denkena, R. Apitz, C. Liedtke
31
Profitability in professional sports and benchmarking: the case of NBA franchises

Mahmoud M. Nourayi
Benchmarking: An International Journal, Volume: 13 Issue: 3, 2006
32
Carry on caring: How leadership development boosts NHS performance

Development and Learning in Organizations: An International Journal, Volume: 20 Issue: 4,2006
33
Timebased analysis of total cost of patient episodes: A case study of hip replacement
Type: Case study
Antti Peltokorpi, Jaakko Kujala
34
Confluence of Six Sigma, simulation and environmental quality: An application in foundry

industries
Type: Case study
H. Sekhar, R. Mahanti
Management of Environmental Quality: An International Journal, Volume: 17 Issue: 2, 2006
35
Similarities and differences between TQM, six sigma and lean

Roy Andersson, Henrik Eriksson, Hkan Torstensson
36
Lean production, six sigma quality, TQM and company culture

Jens J. Dahlgaard, Su Mi DahlgaardPark
37
Continuous improvement safeguards factory's future at Innovia Films: Training program helps to
change the organizational culture
Type: Case study
38
Implementation of the ISO 9001: from QMS to business model

Franka Piskar, Slavko Dolinsek
Industrial Management & Data Systems, Volume: 106 Issue: 9, 2006

39
Communicating six sigma's benefits to top management

Johannes Freiesleben
40
Cancer Care Ontario and integrated cancer programs: Portrait of a performance management
system and lessons learned
Type: Case study
Siu Mee Cheng, Leslee J. Thompson
Journal of Health Organization and Management, Volume: 20 Issue: 4, 2006
41
A lean route to manufacturing survival

Type: Case study
Andrew LeeMortimer
42
Assessment of development of the learning organization concept in Jordanian industrial

companies
Marah F. Abu Khadra, Ibrahim A. Rawabdeh
The Learning Organization, Volume: 13 Issue: 5, 2006
43
The satisfaction levels of UK construction clients based on the performance of consultants:

Results of a case study
Jianxi Cheng, David G. Proverbs, Chike F. Oduoza
Engineering, Construction and Architectural Management, Volume: 13 Issue: 6, 2006
Call centre management: responsibilities and performance

George Robinson, Clive Morley
International Journal of Service Industry Management, Volume: 17 Issue: 3, 2006
2
USA - AHRQ summary statement on comparative hospital public reporting

Abstract | HTML |
3
Increasing the visibility of hidden failure costs

Suresh Kumar Krishnan
4
Design for Robustness and Cost Effectiveness: The Case of an Optical Profilometer
Antonio Baldi, Paola Pedone, Daniele Romano
5
Comparative evaluation of practices: lessons from R&D organizations

N. Mrinalini, Pradosh Nath
6
Quality and assessment in context: a brief review

Fred A. Koslowski III
Quality Assurance in Education, Volume: 14 Issue: 3, 2006
7
Perceptual nonintrusive speech quality assessment using a selforganizing map

Abdulhussain E. Mahdi
Journal of Enterprise Information Management, Volume: 19 Issue: 2, 2006
8
South Africa - COHSASA celebrates ten years

Abstract | HTML |
9
Effect of modified packaging and storage time of cocoa pods on the commercial quality of cocoa
beans
S.O. Aroyeun, J.O. Ogunbayo, A.O. Olaiya
British Food Journal, Volume: 108 Issue: 2, 2006
10
On the quality assessment of advanced elearning services

Antonia Stefani, Bill Vassiliadis, Michalis Xenos
Interactive Technology and Smart Education, Volume: 3 Issue: 3, 2006
11
Wine's placebo effect: How the extrinsic cues of visual assessments mask the intrinsic quality of
South African red wine
David A. Priilaid
International Journal of Wine Marketing, Volume: 18 Issue: 1, 2006
12
Quality assessment of family planning services in urban health centers of Shahid Beheshti
Medical Science University, 2004
Masoumeh Simbar, Mahboobeh Ahmadi, Golnoosh Ahmadi, Hamid Reza Alavi Majd
13
Quality in the games industry: an analysis of customer perceptions

Barry Ip, Gabriel Jacobs
14
A benchmarking methodology for metalcasting industry

Laura M.M. Ribeiro, J.A. Sarsfield Cabral
15
Impact of EFQM Excellence Model on leadership in German and UK organisations

Grace McCarthy, Richard Greatbanks
Theory and practice of total quality function deployment: A perspective from a traditional pump
manufacturing environment
S.R. Devadasan, N. Kathiravan, V. Thirunavukkarasu
2
Model developed for the assessment of quality management level in manufacturing systems
Milan D. Ivanovi, Vidosav D. Majstorovi
3
Classification and application of problem solving quality tools: A manufacturing case study
Type: Case study
Catherine Hagemeyer, John K. Gershenson, Dana M. Johnson
4
A worldwide analysis of ISO 9000 standard diffusion: Considerations and future development
F. Franceschini, M. Galetto, P. Cecconi
5
Australia
Abstract | HTML |
6
Does quality impact on hotel performance?

Enrique Claver, Juan Jos Tar, Jorge Pereira
International Journal of Contemporary Hospitality Management, Volume: 18 Issue: 4, 2006
7
Africa
Abstract | HTML |
8
Research, audit and quality improvement

Roger Paxton, Paula Whitty, Ali Zaatar, Andrew Fairbairn, Jane Lothian
9
Far East and Australasia

Abstract | HTML |
10
Morbidity, Performance and Quality in Primary Care: Dutch General Practice on Stage
Abstract | HTML |
11
Evidencebased reengineering: reengineering the evidence: A systematic review of the

literature on business process redesign (BPR) in hospital care
S.G. Elkhuizen, M. Limburg, P.J.M. Bakker, N.S. Klazinga
12
USA - AHRQ summary statement on comparative hospital public reporting

Abstract | HTML |
13
The Americas - AHCA praises creation of national database benchmarking customer satisfaction
in nations nursing homes
Abstract | HTML |
14
UK - Clinician scientists win 3.6 million awards for patient-oriented academic research
Abstract | HTML |
15
Alcoas Michigan Casting Center runs the business from the bottom up
D. Groszkiewicz
Abstract | HTML |
16
Williamson's ABNA revisited

Type: Viewpoint
David Birnbaum, Magda Konieczna, Pamela Ratner
Clinical Governance: An International Journal, Volume: 11 Issue: 4, 2006
17
Six sigma for service processes

Jiju Antony
Business Process Management Journal, Volume: 12 Issue: 2, 2006
18
TISIT: a model for integrating TQM with software and information technologies
N. Gunasekaran, V.P. Arunachalam, S.R. Devadasan
19
Informationsharing in supply chains: five proposals on how to proceed

Riikka Kaipia, Helena Hartiala
The International Journal of Logistics Management, Volume: 17 Issue: 3, 2006
20
An empirical investigation of quality improvement initiatives in forprofit and notforprofit

hospitals: Environmental, competitive and outcome concerns
Phillip Miller, Mahmoud M. Yasin, Thomas W. Zimmerer
21
Prioritizing tactical quality improvement: An action research study

Douglas N. Hales, Samia M. Siha, V. Sridharan, Judith I. McKnew
International Journal of Operations & Production Management, Volume: 26 Issue: 8, 2006

22

23
Costs and benefits of inspection systems and optimal inspection allocation for uniform defect
propensity
24
Choosing a quality improvement project using the analytic hierarchy process

Type: Case study
Henny van de Water, Jan de Vries
25
Educational development centres: from educational to organisational development?

Type: Case study
Anton Havnes, Bjrn Stensaker
26
Measuring quality in services for children with an intellectual disability

Erik Koornneef
27
The use of collaboration in personal outcomes

Leonard Callaghan
28
The use of national registries data in three European countries in order to improve health care
quality
Paulo Sousa, Matthew Bazeley, Sren Johansson, Helle Wijk
29
Differentiating between research, audit and quality improvement: governance implications

Sarah L. Hill, Neil Small
Clinical Governance: An International Journal, Volume: 11 Issue: 2, 2006
30
An EFQM model selfassessment exercise at a Spanish university

Type: Case study
Juan Jos Tar
Journal of Educational Administration, Volume: 44 Issue: 2, 2006
31
Quality improvement oriented training and education programme and its financial accounting
system
N. Kathiravan, S.R. Devadasan, M. Muhammed Zakkeer
32
Integrating quality function deployment and benchmarking to achieve greater profitability

Ashok Kumar, Jiju Antony, Tej S. Dhakar
Quality street
Clive Loughlin
Abstract | HTML |
2
Six Sigma so what?

John Morgan
Abstract | HTML |
3
Software reliability modeling in distributed development environment

Y. Tamura, S. Yamada, M. Kimura
Journal of Quality in Maintenance Engineering, Volume: 12 Issue: 4, 2006
4
An integrated quality assurance information system for the designtoorder manufacturing

environment
A.S. Nookabadi, J.E. Middle
5
Quality management service at the University of Malaya Library

Type: Case study
Kiran Kaur, Pauziaah Mohamad, Sossamma George
Library Management, Volume: 27 Issue: 4/5, 2006
6
Computeraided SPC and cybernetic view on quality control

Type: Viewpoint
Xia Pan
7
Theory and practice of total quality function deployment: A perspective from a traditional pump
manufacturing environment
S.R. Devadasan, N. Kathiravan, V. Thirunavukkarasu
Impact of Quality Management Practices on Suppliers Quality Performance: Empirical Evidence

from Korean Automotive Parts Suppliers
Seungwook Park, Youn Sung Kim, Peng Chan
9
A Set of Simplified Assessment Criteria for the Malcolm Baldrige Model

Shin Wan Seon, Na Seung Kyun
10
The use of collaboration in personal outcomes

Leonard Callaghan
11
BSI, BS EN 9110:2005 Aerospace series. Quality systems. Model for quality assurance
applicable to maintenance organizations
Aircraft Engineering and Aerospace Technology, Volume: 78 Issue: 5, 2006
Abstract | HTML |
12
Monitoring of parasitological contamination in treated wastewater from activated sludge system

Type: Technical paper
Silvana A. Cutolo, Maria H. Matt, Aristides A. Rocha
Management of Environmental Quality: An International Journal, Volume: 17 Issue: 1, 2006
13
It's a Toyota, but not as we know it, Jim: Toyota overturns its traditional strategies to succeed in
China
Strategic Direction, Volume: 22 Issue: 9, 2006
14
Reliabilityredundancy optimization using simulated annealing algorithms

HoGyun Kim, ChangOk Bae, DongJun Park

Journal of Quality in Maintenance Engineering, Volume: 12 Issue: 4, 2006
15
Bolivian hospital doctors call national strike over presence of Cuban doctors
Abstract | HTML |
16
Quality management in a modular world

Edward D. Arnheiter, Hendrik Harren
17
Quality and risk management: what are the key issues?

Roger Williams, Boudewijn Bertsch, Barrie Dale, Ton van der Wiele, Jos van Iwaarden, Mark Smith, Rolf Visser
18
The Certified Quality Engineer Handbook

Type: Review
K. Narasimhan
19
Legitimising quality principles through critical incidents in organisational development

Rodney McAdam, ShirleyAnn Hazlett, Joan Henderson
20
Counting what counts: performance measurement and evidencebased practice

Type: Viewpoint
Andrew Booth
Performance Measurement and Metrics, Volume: 7 Issue: 2, 2006
21
Quality assurance of multiplechoice tests

Martin E. Bush
22
Quality and Performance Excellence in Higher Education

Type: Review
Hamish Coates
23
A systems approach to program evaluation model for quality in higher education

Fatma Mizikaci
24
Sweden - Karolinska Institutet and Harvard in a unique training initiative

Abstract | HTML |
25
Food safety management in broiler meat production

L. Manning, R.N. Baines, S.A. Chadd
26
Workbased learning: Golden Goose or Trojan Horse for the university sector?: Will the rise of
WBL mean the end of the universities' monopoly of accreditation?
Development and Learning in Organizations: An International Journal, Volume: 20 Issue: 3,2006
27
Costs and benefits of inspection systems and optimal inspection allocation for uniform defect
propensity
28
An investigation of TBL report assurance statements: UK and European evidence

Craig Deegan, Barry J. Cooper, Marita Shelly
Managerial Auditing Journal, Volume: 21 Issue: 4, 2006
29
Quality assurance models in the food supply chain

L. Manning, R.N. Baines, S.A. Chadd
30
The internet, consumer empowerment and marketing strategies

Guilherme D. Pires, John Stanton, Paulo Rita
European Journal of Marketing, Volume: 40 Issue: 9/10, 2006
31
Assurance of performance
Andrew Chambers
32
The Netherlands
Abstract | HTML | References |
33
Hospital quality management system in a low income Arabic country: an evaluation

John vretveit, Abdul Al Serouri
34
HACCP and the management of healthcare associated infections: Are there lessons to be learnt
from other industries?
Chris Griffith
35
A dive into the depths of quality management

Stefan Lagrosen, Yvonne Lagrosen
European Business Review, Volume: 18 Issue: 2, 2006
36
Would you recommend this organization to a friend?: How Norwich Union Insurance ensures
that the answer is a resounding yes
Type: Viewpoint
37
Managing healthcare quality using logical framework analysis

Prasanta Kumar Dey, Seetharaman Hariharan, Naomi Brookes
Managing Service Quality: An International Journal, Volume: 16 Issue: 2, 2006
38
Complaint Management: The Heart of CRM

Type: Review
Jochen Wirtz
39
Bank service quality: evidence from five Balkan countries

Niki Glaveli, Eugenia Petridou, Chris Liassides, Charalambos Spathis
40
Quality thinking and systems thinking

Tito Conti
41
Obstacles to the creation of attractive quality

Johan Lilja, Hkan Wiklund

42
Sustainable quality management: a strategic perspective

Gran Svensson
43
ISO 9000 in the public sector: a successful case from Australia

Type: Case study
Prakash J. Singh, Peter MansourNahra
44
Model developed for the assessment of quality management level in manufacturing systems
Milan D. Ivanovi, Vidosav D. Majstorovi
45
Progress of quality management practices in Australian manufacturing firms

Daniel I. Prajogo
46
Integrated approach to healthcare quality management: a case study

Prasanta Kumar Dey, Seetharaman Hariharan
47
Development of an assessment system for supplier quality management

Kwai Sang Chin, IKi Yeung, Kit Fai Pun
48
A rational reconstruction of SixSigma's breakthrough cookbook

Henk de Koning, Jeroen de Mast
49
Plant location, ISO 9000 certifications and quality management practices: An empirical
investigation
Mohamed A. Youssef, Salem M. AlGhamdi, James V. Koch, Tom Dolan
50
A management control perspective of quality management: An example in the automotive sector

Jos van Iwaarden, Ton van der Wiele, Roger Williams, Barrie Dale
51
ISO 9000 series of standards: comparison of manufacturing and service organisations

Prakash J. Singh, Mei Feng, Alan Smith
52
Employee involvement: a hierarchical conceptualisation of its effect on quality

Narendar Sumukadas
53
Quality management practices and their impact on performance

Lassad Lakhal, Federico Pasin, Mohamed Limam
54
Crazy days call for crazy ways? Narrating Tom Peters

David Collins, Ceri Watkins
Management Decision, Volume: 44 Issue: 5, 2006
55
Proposed verification method for the content suitability of the customer satisfaction survey
Type: Case study
Josu Takala, Amnat Bhufhai, Kongkiti Phusavat
56
An empirically validated quality management measurement instrument

Prakash J. Singh, Alan Smith
57
A worldwide analysis of ISO 9000 standard diffusion: Considerations and future development
F. Franceschini, M. Galetto, P. Cecconi
58
Six Sigma: a vital improvement approach when applied to the right problems, in the right
environment
Type: Case study
Andrew LeeMortimer
59
Spectroscopic and Analytical Developments Ltd fingerprints brand spirits with ultraviolet
spectrophotometry
Type: Technical paper
Christine Connolly
Sensor Review, Volume: 26 Issue: 2, 2006
60
The Link between Organizational Learning Capability and Quality Culture for Total Quality
Management: A Case Study in Vocational Education
Victor M.Y. Lam, Gary K.K. Poon, K.S. Chin
61
The Study of Criteria Weight for Taiwan Nationals Quality Award by Fuzzy Hierarchical Analysis

ShaoChang Li, HsinPin Fu
62
Timebased analysis of total cost of patient episodes: A case study of hip replacement
Type: Case study
Antti Peltokorpi, Jaakko Kujala
63
ISO 9000 and ISO 14000 standards: an international diffusion model

Frederic Marimon Viadiu, Mart Casadess Fa, Iaki Heras Saizarbitoria
International Journal of Operations & Production Management, Volume: 26 Issue: 2, 2006
64
Ikea: not Sweden's only quality company: How a small insurance company beat the biggest and
best in quality management
65
The Effect of Organisational Structure on Quality Management in Public Hospitals in a

Developing Nation: A Comparative Study Between District, State and National Level Hospitals in
Malaysia
Noor Hazilah Abd. Manaf
66

67
ISO 9001:2000 in small organisations: Lost opportunities, benefits and influencing factors
Bozena Poksinska, Jrgen A.E. Eklund, Jens Jrn Dahlgaard
68
Choosing a quality improvement project using the analytic hierarchy process

Type: Case study
Henny van de Water, Jan de Vries
69
Sustained quality management: how to receive the Swedish quality award twice
Type: Case study
Klara Palmberg, Rickard Garvare
70
The role of followup in achieving results from selfassessment processes

Matthew W. Ford, James R. Evans
71
Educational development centres: from educational to organisational development?

Type: Case study
Anton Havnes, Bjrn Stensaker
72
The quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model
at some Egyptian and Jordanian medical clinics
Mosad Zineldin
73
The impact of quality management in European companies' performance: The case of the
Spanish companies
Iaki Heras Saizarbitoria, Germn Arana Landn, Mart Casadess Fa
European Business Review, Volume: 18 Issue: 2, 2006
74
Value relationships and effectiveness pilot study in health

Ann Esain, Lynn Massey

75
Quality management on information services according to ISO 9000

Valria Martin Valls, Waldomiro de Castro Santos Vergueiro
New Library World, Volume: 107 Issue: 11/12, 2006
76
ISO 10002 Complaints Handling System: a study

Type: Case study
Susan Hughes, Stanislav Karapetrovic
77
Communicating six sigma's benefits to top management


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1.

Libraries Act on Their LibQUAL+ Findings: From Data to Action

Customer Service: Empowerment and Entrapment

Use of ISO 9004:2000 and other business excellence tools in Canada

A sustainable continuous improvement methodology at an aerospace company

A Delphi study on motivation for ISO 9000 and EFQM

Crazy days call for crazy ways? Narrating Tom Peters

Want to improve strategic execution? Simons says levers

Achieving business excellence through synchronous supply in the automotive sector

An analysis of European textile sector competitiveness

Computeraided SPC and cybernetic view on quality control

Six Sigma arises from the ashes of TQM with a twist

Six sigma: effective handling of deep rooted quality problems

Employee perceptions of the rewards associated with six sigma

Six sigma for service processes

A review and comparison of six sigma and the lean organisations

Six Sigma Quality for Business and Manufacture

Selection of six sigma projects in the UK

A rational reconstruction of SixSigma's breakthrough cookbook

Glut of information, dearth of knowledge? A consideration of the information needs of

South Africa - COHSASA celebrates ten years

Exploiting institutional contradictions: The role of management accounting in continuous

Processbased knowledge management system for continuous improvement

Increasing the visibility of hidden failure costs

Performance management at EDF Energy: ambition into action

Knowledgebased benchmarking of production performance

Profitability in professional sports and benchmarking: the case of NBA franchises

Carry on caring: How leadership development boosts NHS performance

Confluence of Six Sigma, simulation and environmental quality: An application in foundry

Similarities and differences between TQM, six sigma and lean

Lean production, six sigma quality, TQM and company culture

Implementation of the ISO 9001: from QMS to business model

Industrial Management & Data Systems, Volume: 106 Issue: 9, 2006

Communicating six sigma's benefits to top management

A lean route to manufacturing survival

Assessment of development of the learning organization concept in Jordanian industrial

The satisfaction levels of UK construction clients based on the performance of consultants:

Call centre management: responsibilities and performance

USA - AHRQ summary statement on comparative hospital public reporting

Increasing the visibility of hidden failure costs

Comparative evaluation of practices: lessons from R&D organizations

Quality and assessment in context: a brief review

Perceptual nonintrusive speech quality assessment using a selforganizing map

South Africa - COHSASA celebrates ten years

On the quality assessment of advanced elearning services

Quality in the games industry: an analysis of customer perceptions

A benchmarking methodology for metalcasting industry

Impact of EFQM Excellence Model on leadership in German and UK organisations

Type: Research paper

Does quality impact on hotel performance?

Research, audit and quality improvement

Far East and Australasia

Evidencebased reengineering: reengineering the evidence: A systematic review of the

USA - AHRQ summary statement on comparative hospital public reporting

Williamson's ABNA revisited

Six sigma for service processes

Informationsharing in supply chains: five proposals on how to proceed

An empirical investigation of quality improvement initiatives in forprofit and notforprofit