Society of International Travel Executives

ASIA-PACIFIC UNIVERSITY

Mick Yates, Singapore, October 1999

Agenda

 Leadership challenge results

 Leadership & values
 Leadership & change
 4 E’s of Leadership?

October 1999 Leadership University © mick yates 2

Change, growth & Leadership
- some questions
 How much Change are you facing?
 How good is your strategy to take advantage
of these changes
 How ready is your organization to execute
this new strategy?
 Do you have enough Leaders at all levels to
get the job done?
 Do these Leaders have all the skills they
need?
October 1999 Leadership University © mick yates 3
1. Gap assessment: Marketplace change
How much change are you facing?

None A Quite 3.5

A Total
little a lot lot chaos!
Range 2 - 5
Adapted from Igor Ansoff gap analysis tools

October 1999 Leadership University © mick yates 4

2. Gap assessment: Competitive strategy
How good is your business
strategy to take advantage of this?

Totally Not
Inadequate good
Quite Aggressive Way
competitive
2.9
ahead of
enough the
Range 2market!
-5
October 1999 Leadership University © mick yates 5
3. Gap assessment: Organization readiness
How ready is your organization to
execute this new strategy ?

Totally Not
Inadequate good
Well
adapted
2.5 Very well Way
adapted ahead of
enough the
Range 1market!
-4
October 1999 Leadership University © mick yates 6
4. Gap assessment:
Leader bench strength
Do you have enough Leaders at all
levels to get the job done?

None, Not Some . Enough More 3.1

really very . need than we
many more Range 2 need
-4
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5. Gap assessment:
Leadership Skills
Do these Leaders have all the skills
they need?

No Some OK 2.6
Strong Wow!!

Range 2 - 4
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Agenda

 Leadership challenge results

 Leadership & values
 Leadership & change
 4 E’s of Leadership?

October 1999 Leadership University © mick yates 9

 Leaders …

1. are interdependent with

followers
2. have a rock-solid value system
which is congruent with their
followers’
3. always accelerate change
October 1999 Leadership University © mick yates 10
Autocratic versus participative

L
L

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Involved versus empowering

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Value systems
compa
ny colleag
ue

Socie
individu
ty
al
October 1999 Leadership University © mick yates 13
Mohandas Gandhi

October 1999 Leadership University © mick yates 14

Genghis Khan

© National Geographic
October 1999 Leadership University © mick yates 15
Agenda

 Leadership challenge results

 Leadership & values
 Leadership & change
 4 E’s of Leadership?

October 1999 Leadership University © mick yates 16

Discontinuity of change

5 Years 5 Years

October 1999 Leadership University © mick yates 17

 John P. Kotter on change
 Create a vision and strategy for the
future
 Develop a powerful guiding coalition
 Establish a sense of urgency for
change
 Communicate the change vision
 Gain and sustain momentum
October 1999 Leadership University © mick yates 18
David Noer on change
Entrenched Learners
30-60% 10-?%

Capacity
for Overwhelmed BSers
Change 30-60% 10-20%

Comfort
level
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 Leaders facilitate change
 Start with (and stick to) a vision  Asia & West
 Let go (of your power)  Asia
 Patience  Asia
 Listen for what is not said  Asia
 Interdependence via process  Asia
◆ Set out clear ground rules up front ◆ West
◆ Expose your value system, first ◆ West
◆ Empowerment “contract” ◆ West
◆ Get all the issues out ◆ West
◆ Stick to the process ◆ Asia & West
October 1999 Leadership University © mick yates 20
Agenda

 Leadership challenge results

 Leadership & values
 Leadership & change
 4 E’s of Leadership?

October 1999 Leadership University © mick yates 21

 4 e’s to lead change
 Envision Innovate fast!

 Enable Connect knowledge

 Empower Teach Leadership

 Energize Facilitate
➨ Set in a 100% congruent value system
October 1999 Leadership University © mick yates 22
 ENVISION
Strategic
Innovation

ENABLE
ENERGIZE
Institutional
Interdependence Facilitating
& Teaching
EMPOWER

October 1999 Leadership University © mick yates 23

Mohandas Gandhi (1869-1948)
ENVISION The political independence of India, based on
spiritual renewal of her people, and on the
equality of Hindu, Muslim. Abolish castes.

ENABLE Organization skills - e.g. ambulance corps

The "Constructive Program". The Ashrams.
Congress charter. "Swadeshi".

EMPOWER Discipline & freedom, for self and followers.

"Satyagraha" and "Swaraj". Love. Respect.

ENERGIZE Walked the talk - he was the program

The "Salt March". Fasting. Charisma.
Disregard for self - no fear - prison. Words.

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Genghis Khan (1162-1227)
ENVISION Preserve nomadic lifestyle & live off the
land. Realize the longstanding Mongol
dream of "conquering the World".

ENABLE Compound bow, short stirrup. "Yasa" code.

Merit based units of 10, 1000, 10000.
Pony express communications.

EMPOWER Trusted Locals running conquered cities.

Promotion on merit. Generous. Loyal. Frank.

ENERGIZE Very strong & clear Mongol values.

Always led from the front. Charismatic.
Either surrender or be slaughtered!

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Gaps: What kind of action?

 Management  Leadership
Action Action

 Jack Welch
 Lou Gerstner
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Management action
Market gap - new products

 Innovation
 Choices
 Best value

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Leadership action
ENVISION the change

 Future picture
 Pathway
 Targets

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Management action
Competitive gap - benchmarking

 Costs
 Processes
 Speed

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Leadership action
ENABLE the change

 Simplify
 Right tools
 Standardize

October 1999 Leadership University © mick yates 30

Management action
Organization gap - new design

 Structures
 Roles
 Procedures

October 1999 Leadership University © mick yates 31

Leadership action
EMPOWER the change

 Free to act
 Accountable
 Interdependent

October 1999 Leadership University © mick yates 32

Leadership action
ENERGIZE the change

 Your “story”
 Walk the talk
 Teach
 Course correct
October 1999 Leadership University © mick yates 33
 4 e’s to lead change
 Envision Innovate fast!

 Enable Connect knowledge

 Empower Teach Leadership

 Energize Facilitate
➨ Set in a 100% congruent value system
October 1999 Leadership University © mick yates 34
Junior Leadership on the Battlefield
“Never underestimate the enemy.
Respect him, but equally always
remember, regardless of the odds, team
to team, yours is better. If there is any
doubt in your mind in regard to this
previous sentence you had better start
training harder, or hand over your
command”
Australian Army Leadership Manual, 1994

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