Quality Improvement Process Overview
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ScribdTranslationsQuality Improvement Process Overview
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ScribdTranslationsProcess Sheet
1Process Title Process Manager:
Process [Link]
Quality Farouk
3
.Subject of the process:
Improve the quality of
work
4
Suppliers: 5. Process clients:
System Requirements
quality management the host company
6
.6. Input elements 7. Output Elements
The implementation of actions
corrective and preventive Evolution of production quality
global, improvement of security and
Audit, plan and follow up occupational health, success of internal audits
to measure the gap between the
ends and achievements
10. Indicators of
performance
9. Means, Resources
Employee engagement
Quality information system
Failure rates, satisfaction of
clients and internal stakeholders of
‐ Productivity ‐ the company
Employee engagement and Project advancement rate
‐ implication launched
‐ Turnover ‐ Productivity rate
Degree of motivation and
employee involvement
11. Associated documents
Dashboard / Tracking Sheet
Internal Audit Reports
Quality Manual
-Management Review
Action Plan Process
Move forward
Objectives Tasks Responsible Schedule Means Success criteria / nt
Contributors Indicators
End of each Comparison of
O1Organizer and A1.1: Determine -Director 6 Notebook the state
ensure it the progress of
piloting actions, general month charges of progress and
then from them
evaluation Responsible the already set schedule
quality
Director
resources
human
Director Every 2 The correspondence
A1.2: ensure the quality month Diagnostic between
relevance of
actions or quarter internal the actions taken in
works and the
implementations objectives
Meetings
O2: Engage an A2.1: Anticipate the Director Every 2 between Success rate of
reflection
preliminary: problems that can general weeks responsables projet : 100%
identify the result for in Responsible Capitalization
stakes to address
to evoke
the commitment quality corrective actions experimental
from the direction adequate
Procedure for obtaining ISO 9001 certification
Activity Responsible How?
Establishment of a Chief Executive Officer The good
quality approach Quality Manager training, supervision and
Responsible resources
human staff involvement
2. Training and General Director Staff promotion
Internal and social audit:
motivation of Human resources for
know the needs and the
staff expectations
of our employees and
try to
improve them
Motivate the staff
productive
Ensure
3. the advancement Responsible for various Social Dashboard
projects and functions
address the
actions
correctives
adequate
